Re: [H] Dell Technician Line of the Day
Makes sense, what can they do if they decide you've
"mistakenly"
declared it dead when it's only dying? After all what
are you, a Dell
technician or a consumer? ;-)
SMART failure is a chance to wipe ("testing") the
drive before you
return which could not be done if drive physically
died. Hell you might
even kill it in the process if it runs out of spare
sectors.
Thane Sherrington wrote:
> At 02:02 PM 13/12/2006, Greg Sevart wrote:
>> I've found that the best approach is to use the
online chat, and simply
>> state that the drive has failed, you need a
replacement under the
>> warranty,
>> and that you are capable of installing the
replacement yourself. In my
>> cases, they've just sent out a replacement drive
overnight air (with
>> return
>> label) with no hassles.
>
> So you just tell them that the drive is complete
dead? That's not a bad
> idea.
>
> T
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RE: [H] Dell Technician Line of the Day
On Wed, 13 Dec 2006, Thane Sherrington wrote: At 02:02 PM 13/12/2006, Greg Sevart wrote: I've found that the best approach is to use the online chat, and simply state that the drive has failed, you need a replacement under the warranty, and that you are capable of installing the replacement yourself. In my cases, they've just sent out a replacement drive overnight air (with return label) with no hassles. So you just tell them that the drive is complete dead? That's not a bad idea. What I do is just write up a nice long paragraph detailing all the troubleshooting I did, what tools I used to troubleshoot, the results of said troubleshooting and say you need a replacement drive under warranty. Have never had a problem with the online chat other than it taking awhile for them to give you tracking numbers and stuff, but I think that's because they use a slow internal ticket tracking system more than anything else. Christopher Fisk -- You know you're using the computer too much when: you don't even realize you have typed a space, so you some times type two. -- Lews_Therin
Re: [H] Dell Technician Line of the Day
Hello Thane, Wednesday, December 13, 2006, 11:51:41 AM, you wrote: > Here's my favourite line: > "Once you have run the tests, I am positive that you will either > receive error messages or you will not." > At least he covers all the angles. :) LOL... Hilarious - made my day. -- Regards, joeuser - Still looking for the 'any' key...
RE: [H] Dell Technician Line of the Day
At 02:02 PM 13/12/2006, Greg Sevart wrote: I've found that the best approach is to use the online chat, and simply state that the drive has failed, you need a replacement under the warranty, and that you are capable of installing the replacement yourself. In my cases, they've just sent out a replacement drive overnight air (with return label) with no hassles. So you just tell them that the drive is complete dead? That's not a bad idea. T
RE: [H] Dell Technician Line of the Day
I've found that the best approach is to use the online chat, and simply state that the drive has failed, you need a replacement under the warranty, and that you are capable of installing the replacement yourself. In my cases, they've just sent out a replacement drive overnight air (with return label) with no hassles. Greg > -Original Message- > From: [EMAIL PROTECTED] [mailto:hardware- > [EMAIL PROTECTED] On Behalf Of Thane Sherrington > Sent: Wednesday, December 13, 2006 11:52 AM > To: hardware@hardwaregroup.com > Subject: [H] Dell Technician Line of the Day > > So I have a Dell desktop that's failing SMART self-tests and is > showing rising numbers of re-allocated sectors. It's under warranty, > so I call Dell for the customer and they want me to run their tests > to make sure it's failing (because clearly Dell knows more about hard > drive technology than the hard drive manufacturer. > > Here's my favourite line: > "Once you have run the tests, I am positive that you will either > receive error messages or you will not." > > At least he covers all the angles. :) > > T
