[jQuery] Re: Twitter for support?
Twitter is highly ephemeral and I don't think it's a good idea to split support out into a series of venues. I see this same thing in other software groups with IRC instead of Twitter and I think it's *much* better to use something like Google groups for discussion or a permanent page on a jQuery (or your own) site for anything which is boiled down to an answer. Every time I see that was answered on IRC or come ask us on IRC I cringe because I know that valuable information was just lost to the community (searching irc logs for 100 different channels to find an answer is unreasonable) while it was disseminated to a single user or a clique. Any time something like this comes up don't consider how you're helping an individual but how your work could be leveraged to help everyone involved for the foreseeable future and with the least amount of repetition. To me Twitter is right out for this. (By the way, love your plugins and really appreciate how much support you give on them; very impressive). -Ashley On Sep 13, 11:53 am, Mike Alsup mal...@gmail.com wrote: Over the past few months I've been fielding an increasing number of support requests via Twitter (for Cycle, BlockUI, and Form plugins). In some ways it's a nice way to respond to simple questions but obviously it's not well-suited for more in-depth questions and responses. I generally direct people to this Google Group for anything non-trivial but I'm wondering what others think about leveraging Twitter for simple QA. Thoughts? Mike http://twitter.com/malsup
[jQuery] Re: Twitter for support?
+100 -Original Message- From: jquery-en@googlegroups.com [mailto:jquery...@googlegroups.com] On Behalf Of Ashley Sent: Monday, September 14, 2009 12:21 PM To: jQuery (English) Subject: [jQuery] Re: Twitter for support? Twitter is highly ephemeral and I don't think it's a good idea to split support out into a series of venues. I see this same thing in other software groups with IRC instead of Twitter and I think it's *much* better to use something like Google groups for discussion or a permanent page on a jQuery (or your own) site for anything which is boiled down to an answer. Every time I see that was answered on IRC or come ask us on IRC I cringe because I know that valuable information was just lost to the community (searching irc logs for 100 different channels to find an answer is unreasonable) while it was disseminated to a single user or a clique. Any time something like this comes up don't consider how you're helping an individual but how your work could be leveraged to help everyone involved for the foreseeable future and with the least amount of repetition. To me Twitter is right out for this. (By the way, love your plugins and really appreciate how much support you give on them; very impressive). -Ashley On Sep 13, 11:53 am, Mike Alsup mal...@gmail.com wrote: Over the past few months I've been fielding an increasing number of support requests via Twitter (for Cycle, BlockUI, and Form plugins). In some ways it's a nice way to respond to simple questions but obviously it's not well-suited for more in-depth questions and responses. I generally direct people to this Google Group for anything non-trivial but I'm wondering what others think about leveraging Twitter for simple QA. Thoughts? Mike http://twitter.com/malsup
[jQuery] Re: Twitter for support?
That sounds about right - hopefully we'll be able to direct them to a forum, eventually (which would be much easier to use, I'd expect, for someone who's using twitter). --John On Sun, Sep 13, 2009 at 2:53 PM, Mike Alsup mal...@gmail.com wrote: Over the past few months I've been fielding an increasing number of support requests via Twitter (for Cycle, BlockUI, and Form plugins). In some ways it's a nice way to respond to simple questions but obviously it's not well-suited for more in-depth questions and responses. I generally direct people to this Google Group for anything non-trivial but I'm wondering what others think about leveraging Twitter for simple QA. Thoughts? Mike http://twitter.com/malsup
[jQuery] Re: Twitter for support?
Hah, and John posted that right before he gave a closing state of jQuery address... looking forward to the day of getting to a more traditional forum engine As for original posted question, I've been thinking of implementing something Twitter related on my car website, as after a month ago moving my front page news to a Twitter API based one, I've been absolutely surprised by how many followers the site's Twitter account has accrued.. I'm hoping at some point to leverage that to help my members better :-) On Sep 13, 4:28 pm, John Resig jere...@gmail.com wrote: That sounds about right - hopefully we'll be able to direct them to a forum, eventually (which would be much easier to use, I'd expect, for someone who's using twitter). --John On Sun, Sep 13, 2009 at 2:53 PM, Mike Alsup mal...@gmail.com wrote: Over the past few months I've been fielding an increasing number of support requests via Twitter (for Cycle, BlockUI, and Form plugins). In some ways it's a nice way to respond to simple questions but obviously it's not well-suited for more in-depth questions and responses. I generally direct people to this Google Group for anything non-trivial but I'm wondering what others think about leveraging Twitter for simple QA. Thoughts? Mike http://twitter.com/malsup
[jQuery] Re: Twitter for support?
My feeling is that without threaded discussions doing support via Twitter feels a but clunky. I usually end up taking the conversation into direct messages, which then feels like a workaround and doesn't really contribute to the community, since the solutions end up being in DM's (not searchable). Without moving them to DM's, they become noise for other followers. I've been thinking about Facebook Lite (now that they're soaking up FriendFeed) for it. I still prefer the google group, myself (for supporting our plugins and seeing a feed of solutions for other plugins I like to follow). - Jack Mike Alsup wrote: Over the past few months I've been fielding an increasing number of support requests via Twitter (for Cycle, BlockUI, and Form plugins). In some ways it's a nice way to respond to simple questions but obviously it's not well-suited for more in-depth questions and responses. I generally direct people to this Google Group for anything non-trivial but I'm wondering what others think about leveraging Twitter for simple QA. Thoughts? Mike http://twitter.com/malsup
