[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
** Also affects: linux (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Incomplete Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848980/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Thank you for taking the time to report this bug and helping to make Ubuntu better. It looks like you've only recently installed 18.04.3, and are still running 18.04.3 thus haven't used ubuntu-release-upgrader to move to a later supported release; thus I'm marking this invalid (I've linked your issue to 'linux' for now or kernel related). Because of the wrongly tagged package; you'll likely need to run `apport-collect 1848980` I suspect to gain detailed information, as the information filed was not kernel related, but details about your 18.04.3 to (??) due to package selected. You can run `apport-collect 1848980` now (please do it only once), or I 'bot' will likely ask for it anyway. ** Changed in: ubuntu-release-upgrader (Ubuntu) Status: New => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Incomplete Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848980/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Thank you for your response, and effort to make Ubuntu even better. InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 You installed 18.04.3 yes, and it is supported till April 2023. The ubuntu-release-upgrader package upgrades your 18.04 to 18.10[/19.04] or 20.04 LTS (when released in the future), which I saw no evidence of being run/attempted. I marked the issue against package `ubuntu-release-upgrader` invalid, and switched (package) to a 'linux' (kernel) issue. As you filed against `ubuntu-release-upgrader` initially, information was only gathered on your attempts to release-upgrade, and not your linux kernel, which is why the request (from bot & me) to run `apport-collect 1848980` (no quotes and only once please) to gather information about your hardware related to kernel more useful for your actual problem. Thank you for taking the time to help us improve Ubuntu. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Incomplete Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848980/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
apport information ** Tags added: apport-collected ** Description changed: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.7 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: juan 5463 F pulseaudio + /dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 18.04 + InstallationDate: Installed on 2019-10-16 (5 days ago) + InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 002: ID 13d3:56cb IMC Networks + Bus 001 Device 003: ID 8087:0aaa Intel Corp. + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 + RelatedPackageVersions: + linux-restricted-modules-5.0.0-31-generic N/A + linux-backports-modules-5.0.0-31-generic N/A + linux-firmware1.173.9 + Tags: bionic + Uname: Linux 5.0.0-31-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 05/22/2019 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: UX433FN.307 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: UX433FN + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.307:bd05/22/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.family: ZenBook + dmi.product.name: ZenBook UX433FN_UX433FN + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1848980/+attachment/5298860/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Incomplete Status in ubuntu-release-upgrader packag
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
** Changed in: linux (Ubuntu) Status: Incomplete => New ** Tags removed: dist-upgrade -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Confirmed Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: juan 5463 F pulseaudio /dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-10-16 (5 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 13d3:56cb IMC Networks Bus 001 Device 003: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 RelatedPackageVersions: linux-restricted-modules-5.0.0-31-generic N/A linux-backports-modules-5.0.0-31-generic N/A linux-firmware1.173.9 Tags: bionic Uname: Linux 5.0.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/22/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX433FN.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX433FN dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.307:bd05/22/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ZenBook dmi.product.name: ZenBook UX433FN_UX433FN dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.n
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Please attach `journalctl -b -1 -k` from the next boot of system hang. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Confirmed Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: juan 5463 F pulseaudio /dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-10-16 (5 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 13d3:56cb IMC Networks Bus 001 Device 003: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 RelatedPackageVersions: linux-restricted-modules-5.0.0-31-generic N/A linux-backports-modules-5.0.0-31-generic N/A linux-firmware1.173.9 Tags: bionic Uname: Linux 5.0.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/22/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX433FN.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX433FN dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.307:bd05/22/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ZenBook dmi.product.name: ZenBook UX433FN_UX433FN dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Hi Kai-Heng Feng Here it is: journalctl -b -l -k -- Logs begin at Tue 2019-05-21 21:26:43 -03, end at Tue 2019-10-22 17:25:33 -03. -- oct 22 17:25:02 jefews kernel: Linux version 5.0.0-31-generic (buildd@lgw01-amd64-046) (gcc version 7.4.0 (Ubuntu 7.4.0-1ubuntu1~18.04.1)) #33~18.04.1-Ubuntu SMP Tue Oct oct 22 17:25:02 jefews kernel: Command line: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1 oct 22 17:25:02 jefews kernel: KERNEL supported cpus: oct 22 17:25:02 jefews kernel: Intel GenuineIntel oct 22 17:25:02 jefews kernel: AMD AuthenticAMD oct 22 17:25:02 jefews kernel: Hygon HygonGenuine oct 22 17:25:02 jefews kernel: Centaur CentaurHauls oct 22 17:25:02 jefews kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers' oct 22 17:25:02 jefews kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers' oct 22 17:25:02 jefews kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers' oct 22 17:25:02 jefews kernel: x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers' oct 22 17:25:02 jefews kernel: x86/fpu: Supporting XSAVE feature 0x010: 'MPX CSR' oct 22 17:25:02 jefews kernel: x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256 oct 22 17:25:02 jefews kernel: x86/fpu: xstate_offset[3]: 832, xstate_sizes[3]: 64 oct 22 17:25:02 jefews kernel: x86/fpu: xstate_offset[4]: 896, xstate_sizes[4]: 64 oct 22 17:25:02 jefews kernel: x86/fpu: Enabled xstate features 0x1f, context size is 960 bytes, using 'compacted' format. oct 22 17:25:02 jefews kernel: BIOS-provided physical RAM map: oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x-0x0009efff] usable oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x0009f000-0x000f] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x0010-0x8665afff] usable oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x8665b000-0x89bd7fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x89bd8000-0x89c54fff] ACPI data oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x89c55000-0x89d44fff] ACPI NVS oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x89d45000-0x8a316fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x8a317000-0x8a40dfff] type 20 oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x8a40e000-0x8a40efff] usable oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x8a40f000-0x8fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0xf000-0xf7ff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0xfe00-0xfe010fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0xfec0-0xfec00fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0xfed0-0xfed03fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0xfee0-0xfee00fff] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0xff00-0x] reserved oct 22 17:25:02 jefews kernel: BIOS-e820: [mem 0x0001-0x00026dff] usable oct 22 17:25:02 jefews kernel: NX (Execute Disable) protection: active oct 22 17:25:02 jefews kernel: efi: EFI v2.70 by American Megatrends oct 22 17:25:02 jefews kernel: efi: ACPI 2.0=0x89bf1000 ACPI=0x89bf1000 SMBIOS=0x8a1cf000 SMBIOS 3.0=0x8a1ce000 ESRT=0x85099298 oct 22 17:25:02 jefews kernel: secureboot: Secure boot could not be determined (mode 0) oct 22 17:25:02 jefews kernel: SMBIOS 3.2.1 present. oct 22 17:25:02 jefews kernel: DMI: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN/UX433FN, BIOS UX433FN.307 05/22/2019 oct 22 17:25:02 jefews kernel: tsc: Detected 1800.000 MHz processor oct 22 17:25:02 jefews kernel: [Firmware Bug]: TSC ADJUST: CPU0: -378105620 force to 0 oct 22 17:25:02 jefews kernel: e820: update [mem 0x-0x0fff] usable ==> reserved oct 22 17:25:02 jefews kernel: e820: remove [mem 0x000a-0x000f] usable oct 22 17:25:02 jefews kernel: last_pfn = 0x26e000 max_arch_pfn = 0x4 oct 22 17:25:02 jefews kernel: MTRR default type: write-back oct 22 17:25:02 jefews kernel: MTRR fixed ranges enabled: oct 22 17:25:02 jefews kernel: 0-9 write-back oct 22 17:25:02 jefews kernel: A-B uncachable oct 22 17:25:02 jefews kernel: C-F write-protect oct 22 17:25:02 jefews kernel: MTRR variable ranges enabled: oct 22 17:25:02 jefews kernel: 0 base 00C000 mask 7FC000 uncachable oct 22 17:25:02 jefews kernel: 1 base 00A000 mask 7FE000 uncachable oct 22 17:25:02 jefews kernel: 2 base 009000 mask 7FF000 uncachable oct 22 17:25:02 jefews kernel: 3 base 008C00 mask 7FFC00 uncachable oct 22 17:25:02 jefews kernel: 4 base 008B80 mask 7FFF80 uncachable oct 22 17:25:02 jefews kernel: 5 base 2
[Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Unfortunately I don't see any attempt to suspend from the log. The system could hang before writing logs to the disk. Please test latest mainline kernel: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc5/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Confirmed Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: juan 5463 F pulseaudio /dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-10-16 (5 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 13d3:56cb IMC Networks Bus 001 Device 003: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-5.0.0-31-generic root=UUID=df80048f-8c7f-4c9f-954d-47aa10371903 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 RelatedPackageVersions: linux-restricted-modules-5.0.0-31-generic N/A linux-backports-modules-5.0.0-31-generic N/A linux-firmware1.173.9 Tags: bionic Uname: Linux 5.0.0-31-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 05/22/2019 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX433FN.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX433FN dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX433FN.307:bd05/22/2019:svnASUSTeKCOMPUTERINC.:pnZenBookUX433FN_UX433FN:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX433FN:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ZenBook dmi.product.name: ZenBook UX433FN_UX433FN dmi.product.versio
Re: [Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Hi Chris, Your are looking badly. It is 18.04.3 LTS, and it is supposed to be supported by Ubuntu untill 2023. Is it my tag relly wrong? On October 21, 2019 12:33:32 AM GMT-03:00, Chris Guiver wrote: >Thank you for taking the time to report this bug and helping to make >Ubuntu better. > >It looks like you've only recently installed 18.04.3, and are still >running 18.04.3 thus haven't used ubuntu-release-upgrader to move to a >later supported release; thus I'm marking this invalid (I've linked >your >issue to 'linux' for now or kernel related). Because of the wrongly >tagged package; you'll likely need to run `apport-collect 1848980` I >suspect to gain detailed information, as the information filed was not >kernel related, but details about your 18.04.3 to (??) due to package >selected. > >You can run `apport-collect 1848980` now (please do it only once), or I >'bot' will likely ask for it anyway. > >** Changed in: ubuntu-release-upgrader (Ubuntu) > Status: New => Invalid > >-- >You received this bug notification because you are subscribed to the >bug >report. >https://bugs.launchpad.net/bugs/1848980 > >Title: > system hangs on suspend > >Status in linux package in Ubuntu: > Incomplete >Status in ubuntu-release-upgrader package in Ubuntu: > Invalid > >Bug description: > hardware description: ZenBook UX433FN_UX433FN > model name : Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz > Description: Ubuntu 18.04.3 LTS > kernel: 5.0.0-31-generic > *-display > description: VGA compatible controller > product: Intel Corporation > vendor: Intel Corporation > physical id: 2 > bus info: pci@:00:02.0 > version: 02 > width: 64 bits > clock: 33MHz > capabilities: pciexpress msi pm vga_controller bus_master cap_list rom > configuration: driver=i915 latency=0 >resources: irq:145 memory:b200-b2ff memory:9000-9fff >ioport:5000(size=64) memory:c-d >*-display > description: 3D controller > product: GP108M [GeForce MX150] > vendor: NVIDIA Corporation > physical id: 0 > bus info: pci@:02:00.0 > version: a1 > width: 64 bits > clock: 33MHz > capabilities: pm msi pciexpress bus_master cap_list rom > configuration: driver=nvidia latency=0 >resources: irq:147 memory:b300-b3ff memory:a000-afff >memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 > >While manually or by closing the lid the system apparently completes >the suspend process. > cat /sys/power/mem_sleep > [s2idle] deep > > and the power button start flashing. >when I tried to wake it up it never starts over again. It just shows a >prompt at the upper left, after about 3 minutes shows the graphical >interface asking for login password and after login in nothing works. > I have to manually reset by pushing the power button. > > ProblemType: Bug > DistroRelease: Ubuntu 18.04 > Package: ubuntu-release-upgrader-core 1:18.04.34 > ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 > Uname: Linux 5.0.0-31-generic x86_64 > NonfreeKernelModules: nvidia_modeset nvidia > ApportVersion: 2.20.9-0ubuntu7.7 > Architecture: amd64 > CrashDB: ubuntu > CurrentDesktop: ubuntu:GNOME > Date: Sun Oct 20 23:52:04 2019 > InstallationDate: Installed on 2019-10-16 (4 days ago) >InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 >(20190805) > PackageArchitecture: all > SourcePackage: ubuntu-release-upgrader > Symptom: release-upgrade > UpgradeStatus: No upgrade log present (probably fresh install) > >To manage notifications about this bug go to: >https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1848980/+subscriptions -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Incomplete Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00
Re: [Kernel-packages] [Bug 1848980] Re: system hangs on suspend
Oh Yes Chris, you're right!. Happens that there was no other option to choose that seemed to be more accurate than ubuntu-release-upgrader at the time of filing the bug, I am sorry. I have already run *apport-collect 1848980* and let the system collect the requested data. If is there anything else I should do to help, please let me know. Thank you for Ubuntu! Thank you for your help! KR, Juan de Hoz On 21/10/19 07:56, Chris Guiver wrote: > Thank you for your response, and effort to make Ubuntu even better. > > InstallationDate: Installed on 2019-10-16 (4 days ago) > InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 > > You installed 18.04.3 yes, and it is supported till April 2023. > > The ubuntu-release-upgrader package upgrades your 18.04 to 18.10[/19.04] > or 20.04 LTS (when released in the future), which I saw no evidence of > being run/attempted. > > I marked the issue against package `ubuntu-release-upgrader` invalid, > and switched (package) to a 'linux' (kernel) issue. > > As you filed against `ubuntu-release-upgrader` initially, information was > only gathered on your attempts to release-upgrade, and not your linux kernel, > which is why the request (from bot & me) to run > `apport-collect 1848980` > (no quotes and only once please) to gather information about your hardware > related to kernel more useful for your actual problem. > > Thank you for taking the time to help us improve Ubuntu. > -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1848980 Title: system hangs on suspend Status in linux package in Ubuntu: Incomplete Status in ubuntu-release-upgrader package in Ubuntu: Invalid Bug description: hardware description: ZenBook UX433FN_UX433FN model name: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz Description: Ubuntu 18.04.3 LTS kernel: 5.0.0-31-generic *-display description: VGA compatible controller product: Intel Corporation vendor: Intel Corporation physical id: 2 bus info: pci@:00:02.0 version: 02 width: 64 bits clock: 33MHz capabilities: pciexpress msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:145 memory:b200-b2ff memory:9000-9fff ioport:5000(size=64) memory:c-d *-display description: 3D controller product: GP108M [GeForce MX150] vendor: NVIDIA Corporation physical id: 0 bus info: pci@:02:00.0 version: a1 width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list rom configuration: driver=nvidia latency=0 resources: irq:147 memory:b300-b3ff memory:a000-afff memory:b000-b1ff ioport:4000(size=128) memory:b400-b407 While manually or by closing the lid the system apparently completes the suspend process. cat /sys/power/mem_sleep [s2idle] deep and the power button start flashing. when I tried to wake it up it never starts over again. It just shows a prompt at the upper left, after about 3 minutes shows the graphical interface asking for login password and after login in nothing works. I have to manually reset by pushing the power button. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: ubuntu-release-upgrader-core 1:18.04.34 ProcVersionSignature: Ubuntu 5.0.0-31.33~18.04.1-generic 5.0.21 Uname: Linux 5.0.0-31-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 CrashDB: ubuntu CurrentDesktop: ubuntu:GNOME Date: Sun Oct 20 23:52:04 2019 InstallationDate: Installed on 2019-10-16 (4 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) PackageArchitecture: all SourcePackage: ubuntu-release-upgrader Symptom: release-upgrade UpgradeStatus: No upgrade log present (probably fresh install) --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: juan 5463 F pulseaudio /dev/snd/pcmC0D0p: juan 5463 F...m pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-10-16 (5 days ago) InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 13d3:56cb IMC Networks Bus 001 Device 003: ID 8087:0aaa Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. ZenBook UX433FN_UX433FN NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb Proc
