Re: [LegacyUG] Run-time error 3021. No current record.

[Cathy Pinner]

Pete,

Support is really the place to sort out this persistent type of problem.

But a thought - how are you creating the new file? Are you importing
lists from another file or is it really a clean new file that is
immediately crashing? If you are importing lists, one of them may be the
problem.

Your computer date setting shouldn't be a problem. Mine is also set to
DD-MM- - also the Australian standard. I use Custom Events and lots
of my own Sentence Definitions, so I don't think that in itself is the
issue either.

Speedy entry can cause a freeze or crash of Legacy - but I haven't seen
the 3021 error for a long time.

Cathy

Forefathers Research wrote:
>
> This has happened 12 times to me this afternoon, on a file I created
> this afternoon.
>
> I have run file maintenance 3 times.
>
> I am close to ditching Legacy, despite the fact it has the best source
> writing system I know. Can anyone suggest anything?
>
> Pete
>
> On 14 August 2015 at 10:09, Forefathers Research
> mailto:resea...@forefathers.co.uk>> wrote:
>
> This has happened to me three times this morning already.
>
> As I've mentioned before, the 3021 crash always occurs when I have
> just entered a date for a custom event.
>
> One thought that just came to mind is whether the fact that I have
> UK/European date format DD MM  selected could be relevant?
> Could that explain why it affects me but not the majority of other
> users?
>
> Pete
>
> On 1 June 2015 at 15:30, Sherry/Support
> mailto:she...@legacyfamilytree.com>>
> wrote:
>
> Take a look at your personally entered Event Sentence
> Definitions and
> make sure they're all using the correct replaceable fields and
> they're
> formatted in a manner like the default ones.
>
> I don't think the sources are a problem since the error is
> when you're
> adding or editing an event, but they could be if they're
> linked to the
> events.
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
>  > wrote:
> > Hi, thanks for responding Sherry. Sorry about the
> attachment: point taken.
> >
> > As I mentioned, it's not just one file that gives this
> problem: I have many
> > Legacy files for different projects, and any or all of them
> will give this
> > issue at some point or another.
> >
> > And the size of the file does not seem to be related either.
> As I mentioned,
> > I had this issue recently within about 20 minutes of
> starting to input into
> > a new, empty file.
> >
> > One thing that could be relevant, however, is that I always
> use the option
> > to import sources from a previous file when creating a new
> file, to avoid
> > the need to re-enter all my source definitions. Could that
> be a factor?
> >
> > It is certainly the case, I think, that the problem occurs
> more frequently
> > when I am inputting an event where I myself have defined the
> event.
> >
> > Pete
> >




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Re: [LegacyUG] Run-time error 3021. No current record.

[Elizabeth Verchio]

  
  
I would suggest submitting the problem
  to Support.  It has been my experience with frequent crashes and
  errors that files have gotten corrupted, Support is great about
  the steps to clean things up again.
  Hope this helps,
  Elizabeth
  Born in Alabama ;) living in Illinois :(
  
  On 9/3/2015 10:23 AM, Forefathers Research wrote:


  This has happened 12 times to me this afternoon, on
a file I created this afternoon.


I have run file maintenance 3 times.


I am close to ditching Legacy, despite the fact it has the
  best source writing system I know. Can anyone suggest
  anything?


Pete
  
  
On 14 August 2015 at 10:09, Forefathers
  Research 
  wrote:
  
This has happened to me three times this
  morning already.
  
  
  As I've mentioned before, the 3021 crash always
occurs when I have just entered a date for a custom
event.
  
  
  One thought that just came to mind is whether the
fact that I have UK/European date format DD MM 
selected could be relevant? Could that explain why it
affects me but not the majority of other users?
  
  
  Pete 


  On 1 June 2015 at 15:30,
Sherry/Support 
wrote:
Take
  a look at your personally entered Event Sentence
  Definitions and
  make sure they're all using the correct replaceable
  fields and they're
  formatted in a manner like the default ones.
  
  I don't think the sources are a problem since the
  error is when you're
  adding or editing an event, but they could be if
  they're linked to the
  events.
  
  Sincerely,
  Sherry
  Technical Support
  Legacy Family Tree
  
  
  On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
  
  wrote:
  > Hi, thanks for responding Sherry. Sorry about the
  attachment: point taken.
  >
  > As I mentioned, it's not just one file that gives
  this problem: I have many
  > Legacy files for different projects, and any or
  all of them will give this
  > issue at some point or another.
  >
  > And the size of the file does not seem to be
  related either. As I mentioned,
  > I had this issue recently within about 20 minutes
  of starting to input into
  > a new, empty file.
  >
  > One thing that could be relevant, however, is
  that I always use the option
  > to import sources from a previous file when
  creating a new file, to avoid
  > the need to re-enter all my source definitions.
  Could that be a factor?
  >
  > It is certainly the case, I think, that the
  problem occurs more frequently
  > when I am inputting an event where I myself have
  defined the event.
  >
  > Pete
  >
  >
  
  
  
  
  
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21 2009:
  
  
  
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Re: [LegacyUG] Run-time error 3021. No current record.

[Gene Young]

Go to this link and follow all the directions.

http://support.legacyfamilytree.com/article/AA-00291/11/Error-Messages-Problems/Error-3021.html


On 9/3/2015 11:23 AM, Forefathers Research wrote:
> This has happened 12 times to me this afternoon, on a file I created this 
> afternoon.
>
> I have run file maintenance 3 times.
>
> I am close to ditching Legacy, despite the fact it has the best source 
> writing system I know. Can anyone suggest anything?
>
> Pete
>
> On 14 August 2015 at 10:09, Forefathers Research  > wrote:
>
> This has happened to me three times this morning already.
>
> As I've mentioned before, the 3021 crash always occurs when I have just 
> entered a date for a custom event.
>
> One thought that just came to mind is whether the fact that I have 
> UK/European date format DD MM  selected could be relevant? Could that 
> explain why it affects me but not the majority of other users?
>
> Pete
>



--

Gene Young
Researching Young, Harer, Cox & Sallada
With Legacy Family Tree
http://myyoungs.atspace.com/index.htm




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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

This has happened 12 times to me this afternoon, on a file I created this
afternoon.

I have run file maintenance 3 times.

I am close to ditching Legacy, despite the fact it has the best source
writing system I know. Can anyone suggest anything?

Pete

On 14 August 2015 at 10:09, Forefathers Research  wrote:

> This has happened to me three times this morning already.
>
> As I've mentioned before, the 3021 crash always occurs when I have just
> entered a date for a custom event.
>
> One thought that just came to mind is whether the fact that I have
> UK/European date format DD MM  selected could be relevant? Could that
> explain why it affects me but not the majority of other users?
>
> Pete
>
> On 1 June 2015 at 15:30, Sherry/Support 
> wrote:
>
>> Take a look at your personally entered Event Sentence Definitions and
>> make sure they're all using the correct replaceable fields and they're
>> formatted in a manner like the default ones.
>>
>> I don't think the sources are a problem since the error is when you're
>> adding or editing an event, but they could be if they're linked to the
>> events.
>>
>> Sincerely,
>> Sherry
>> Technical Support
>> Legacy Family Tree
>>
>>
>> On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
>>  wrote:
>> > Hi, thanks for responding Sherry. Sorry about the attachment: point
>> taken.
>> >
>> > As I mentioned, it's not just one file that gives this problem: I have
>> many
>> > Legacy files for different projects, and any or all of them will give
>> this
>> > issue at some point or another.
>> >
>> > And the size of the file does not seem to be related either. As I
>> mentioned,
>> > I had this issue recently within about 20 minutes of starting to input
>> into
>> > a new, empty file.
>> >
>> > One thing that could be relevant, however, is that I always use the
>> option
>> > to import sources from a previous file when creating a new file, to
>> avoid
>> > the need to re-enter all my source definitions. Could that be a factor?
>> >
>> > It is certainly the case, I think, that the problem occurs more
>> frequently
>> > when I am inputting an event where I myself have defined the event.
>> >
>> > Pete
>> >
>> >
>>
>>
>>
>>
>> Legacy User Group guidelines:
>>
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>
>> Archived messages after Nov. 21 2009:
>>
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>
>> Archived messages from old mail server - before Nov. 21 2009:
>>
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>
>> Online technical support: http://support.legacyfamilytree.com
>>
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
>> on our blog (http://news.LegacyFamilyTree.com).
>>
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>
>
> Legacy User Group guidelines:
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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

This has happened to me three times this morning already.

As I've mentioned before, the 3021 crash always occurs when I have just
entered a date for a custom event.

One thought that just came to mind is whether the fact that I have
UK/European date format DD MM  selected could be relevant? Could that
explain why it affects me but not the majority of other users?

Pete

On 1 June 2015 at 15:30, Sherry/Support  wrote:

> Take a look at your personally entered Event Sentence Definitions and
> make sure they're all using the correct replaceable fields and they're
> formatted in a manner like the default ones.
>
> I don't think the sources are a problem since the error is when you're
> adding or editing an event, but they could be if they're linked to the
> events.
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
>  wrote:
> > Hi, thanks for responding Sherry. Sorry about the attachment: point
> taken.
> >
> > As I mentioned, it's not just one file that gives this problem: I have
> many
> > Legacy files for different projects, and any or all of them will give
> this
> > issue at some point or another.
> >
> > And the size of the file does not seem to be related either. As I
> mentioned,
> > I had this issue recently within about 20 minutes of starting to input
> into
> > a new, empty file.
> >
> > One thing that could be relevant, however, is that I always use the
> option
> > to import sources from a previous file when creating a new file, to avoid
> > the need to re-enter all my source definitions. Could that be a factor?
> >
> > It is certainly the case, I think, that the problem occurs more
> frequently
> > when I am inputting an event where I myself have defined the event.
> >
> > Pete
> >
> >
>
>
>
>
> Legacy User Group guidelines:
>
> http://www.LegacyFamilyTree.com/Etiquette.asp
>
> Archived messages after Nov. 21 2009:
>
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
> Archived messages from old mail server - before Nov. 21 2009:
>
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>
> Online technical support: http://support.legacyfamilytree.com
>
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> on our blog (http://news.LegacyFamilyTree.com).
>
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>




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Re: [LegacyUG] Run-time error 3021. No current record.

[Elizabeth Verchio]

  
  
Since v8 I've had on and off problems
  with a Run-time error which would cause the program to close.
  I reported the problem several times over the past 7 months with
  pretty much the same response/results as you have had, Cathy. 
  Finally, this week, Jairmie in Tech support gave me the steps to
  completely remove Legacy software and all the files that also need
  to be deleted, and then reload the program.  I finished that
  yesterday at 5:08 PM - not another error, crash, freeze since. 
  True time will tell.  On Monday, I couldn't work more than 4
  minutes without the error and crash.  I spend nearly 9 hours a day
  working with Legacy Family Tree Software and have over 33,600
  individuals with lots of photos, documentation, etc..  I use a lot
  of the features, but and aware there are many I have not even
  touched.  Anyway, 
  If you still have the email with your ticket number, you might
  want to click the link "View this Ticket Online" and write another
  comment about the continuing problem, what you have done and how
  it continues to occur.
  As we all will agree, Legacy Family Software is very complicated
  and for the price we get a lot of functionality.
  Legacy Family Software has a great development and support team
  and I totally appreciate them and all they do to continue to
  improve the product as well as to support us users.
  So, hopefully something here helps, and good luck,
  Elizabeth Crauswell Verchio
  Born in Alabama living in Illinois
  
  On 6/10/2015 7:43 AM, Forefathers Research wrote:


  

  

  Hello Cathy.

  
  Yes, I do usually edit the sentences before generating
  reports. I just haven't got to this point with this
  project yet. And this did at least show (I think) that the
  problem I have is not caused by having edited the sentence
  definitions.
  

I have reported this problem to Support several times and
they seem to think telling me to run File Maintenance is an
adequate response. Running File Maintenance usually makes
the problem go away for a while, then it comes back. If it
happened once a month, I could live with it, but I don't
seem to be able to go more than a few hours using Legacy
without it occurring. It's not just with one file, or an old
file either: it occurs on many different files, and has
occurred within half an hour of starting a new, empty file.

  
  Thanks for your interest and input!
  

Pete
  
  
On 10 June 2015 at 11:12, Cathy Pinner
  
  wrote:
  Hi Pete,

I'm not Sherry but a comment or two which may or may not be
related.

The Event Sentence Definitions you show are the Legacy
Default sentences.

However, your use of the Description field suggests you need
to edit the
sentences.
I edit them as I mainly have UK censuses and put the head of
household
in the Description field. I have a separate events for the
few US and
Canadian censuses I have.

That wouldn't cause the error though.

I can't recall if you said the error keeps returning if you
export to a
new file or only when you just do a check/repair.

Many people work with their family file in a non default
position
without encountering this error.

Why don't you work with Support direct since this is a
persistent error
for you but not for others?

Cathy

Forefathers Research wrote:
>
> Hello Sherry.
>
> I've been unwell for the last week, so not doing a
great deal of work
> in Legacy, but have just had the crash again, when
entering a census
> entry as an event. See screen print here: ​
> Legacy crash 2015-06-10.JPG
> 
> ​
> As always, it occurred when pressing tab to move from
the "Date" field
> to the "Place" field.
>
> I ran File Maintenance. This is the error log produced,
which is
> always the same:
> ​
> Legacy Error 2015-06-10.Log
>

Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

Hello Cathy.

Yes, I do usually edit the sentences before generating reports. I just
haven't got to this point with this project yet. And this did at least show
(I think) that the problem I have is not caused by having edited the
sentence definitions.

I have reported this problem to Support several times and they seem to
think telling me to run File Maintenance is an adequate response. Running
File Maintenance usually makes the problem go away for a while, then it
comes back. If it happened once a month, I could live with it, but I don't
seem to be able to go more than a few hours using Legacy without it
occurring. It's not just with one file, or an old file either: it occurs on
many different files, and has occurred within half an hour of starting a
new, empty file.

Thanks for your interest and input!

Pete

On 10 June 2015 at 11:12, Cathy Pinner  wrote:

> Hi Pete,
>
> I'm not Sherry but a comment or two which may or may not be related.
>
> The Event Sentence Definitions you show are the Legacy Default sentences.
>
> However, your use of the Description field suggests you need to edit the
> sentences.
> I edit them as I mainly have UK censuses and put the head of household
> in the Description field. I have a separate events for the few US and
> Canadian censuses I have.
>
> That wouldn't cause the error though.
>
> I can't recall if you said the error keeps returning if you export to a
> new file or only when you just do a check/repair.
>
> Many people work with their family file in a non default position
> without encountering this error.
>
> Why don't you work with Support direct since this is a persistent error
> for you but not for others?
>
> Cathy
>
> Forefathers Research wrote:
> >
> > Hello Sherry.
> >
> > I've been unwell for the last week, so not doing a great deal of work
> > in Legacy, but have just had the crash again, when entering a census
> > entry as an event. See screen print here: ​
> > Legacy crash 2015-06-10.JPG
> > <
> https://drive.google.com/file/d/0B4YCMQXdrgkETkxncFl1VHYzaFk/edit?usp=drive_web
> >
> > ​
> > As always, it occurred when pressing tab to move from the "Date" field
> > to the "Place" field.
> >
> > I ran File Maintenance. This is the error log produced, which is
> > always the same:
> > ​
> > Legacy Error 2015-06-10.Log
> > <
> https://drive.google.com/file/d/0B4YCMQXdrgkEb0t4clRnZ0VIX2s/edit?usp=drive_web
> >
> > ​
> > Here is the definition of the Census event.
> > ​
> > Census Event.JPG
> > <
> https://drive.google.com/file/d/0B4YCMQXdrgkEMjJvYm1FNnlmeHc/edit?usp=drive_web
> >
> > ​
> > Please let me know if you see anything wrong here or if there is
> > anything else you would like me to do to try to help diagnose the
> > problem.
> >
> > Could it be in some way connected to the fact that I store my Legacy
> > database files in a folder specific to each client, rather than in
> > Legacy's default location?
> >
> > Thanks
> >
> > Pete
> >
> >
> >
> > On 1 June 2015 at 15:30, Sherry/Support  > > wrote:
> >
> > Take a look at your personally entered Event Sentence Definitions and
> > make sure they're all using the correct replaceable fields and
> they're
> > formatted in a manner like the default ones.
> >
> > I don't think the sources are a problem since the error is when
> you're
> > adding or editing an event, but they could be if they're linked to
> the
> > events.
> >
> > Sincerely,
> > Sherry
> > Tec hnical Support
> > Legacy Family Tree
> >
> >
> > On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
> > mailto:resea...@forefathers.co.uk>>
> > wrote:
> > > Hi, thanks for responding Sherry. Sorry about the attachment:
> > point taken.
> > >
> > > As I mentioned, it's not just one file that gives this problem:
> > I have many
> > > Legacy files for different projects, and any or all of them will
> > give this
> > > issue at some point or another.
> > >
> > > And the size of the file does not seem to be related either. As
> > I mentioned,
> > > I had this issue recently within about 20 minutes of starting to<
> > BR> input into
> > > a new, empty file.
> > >
> > > One thing that could be relevant, however, is that I always use
> > the option
> > > to import sources from a previous file when creating a new file,
> > to avoid
> > > the need to re-enter all my source definitions. Could that be a
> > factor?
> > >
> > > It is certainly the case, I think, that the problem occurs more
> > frequently
> > > when I am inputting an event where I myself have defined the event.
> > >
> > > Pete
> > >
> > >
>
>
>
>
> Legacy User Group guidelines:
>
> http://www.LegacyFamilyTree.com/Etiquette.asp
>
> Archived messages after Nov. 21 2009:
>
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
> Archived messages from old mail server - before Nov. 21 2009:
>
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>
> On

Re: [LegacyUG] Run-time error 3021. No current record.

[Cathy Pinner]

Hi Pete,

I'm not Sherry but a comment or two which may or may not be related.

The Event Sentence Definitions you show are the Legacy Default sentences.

However, your use of the Description field suggests you need to edit the
sentences.
I edit them as I mainly have UK censuses and put the head of household
in the Description field. I have a separate events for the few US and
Canadian censuses I have.

That wouldn't cause the error though.

I can't recall if you said the error keeps returning if you export to a
new file or only when you just do a check/repair.

Many people work with their family file in a non default position
without encountering this error.

Why don't you work with Support direct since this is a persistent error
for you but not for others?

Cathy

Forefathers Research wrote:
>
> Hello Sherry.
>
> I've been unwell for the last week, so not doing a great deal of work
> in Legacy, but have just had the crash again, when entering a census
> entry as an event. See screen print here: ​
> Legacy crash 2015-06-10.JPG
> 
> ​
> As always, it occurred when pressing tab to move from the "Date" field
> to the "Place" field.
>
> I ran File Maintenance. This is the error log produced, which is
> always the same:
> ​
> Legacy Error 2015-06-10.Log
> 
> ​
> Here is the definition of the Census event.
> ​
> Census Event.JPG
> 
> ​
> Please let me know if you see anything wrong here or if there is
> anything else you would like me to do to try to help diagnose the
> problem.
>
> Could it be in some way connected to the fact that I store my Legacy
> database files in a folder specific to each client, rather than in
> Legacy's default location?
>
> Thanks
>
> Pete
>
>
>
> On 1 June 2015 at 15:30, Sherry/Support  > wrote:
>
> Take a look at your personally entered Event Sentence Definitions and
> make sure they're all using the correct replaceable fields and they're
> formatted in a manner like the default ones.
>
> I don't think the sources are a problem since the error is when you're
> adding or editing an event, but they could be if they're linked to the
> events.
>
> Sincerely,
> Sherry
> Tec hnical Support
> Legacy Family Tree
>
>
> On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
> mailto:resea...@forefathers.co.uk>>
> wrote:
> > Hi, thanks for responding Sherry. Sorry about the attachment:
> point taken.
> >
> > As I mentioned, it's not just one file that gives this problem:
> I have many
> > Legacy files for different projects, and any or all of them will
> give this
> > issue at some point or another.
> >
> > And the size of the file does not seem to be related either. As
> I mentioned,
> > I had this issue recently within about 20 minutes of starting to<
> BR> input into
> > a new, empty file.
> >
> > One thing that could be relevant, however, is that I always use
> the option
> > to import sources from a previous file when creating a new file,
> to avoid
> > the need to re-enter all my source definitions. Could that be a
> factor?
> >
> > It is certainly the case, I think, that the problem occurs more
> frequently
> > when I am inputting an event where I myself have defined the event.
> >
> > Pete
> >
> >




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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

Hello Sherry.

I've been unwell for the last week, so not doing a great deal of work in
Legacy, but have just had the crash again, when entering a census entry as
an event. See screen print here: ​
 Legacy crash 2015-06-10.JPG

​
As always, it occurred when pressing tab to move from the "Date" field to
the "Place" field.

I ran File Maintenance. This is the error log produced, which is always the
same:
​
 Legacy Error 2015-06-10.Log

​
Here is the definition of the Census event.
​
 Census Event.JPG

​
Please let me know if you see anything wrong here or if there is anything
else you would like me to do to try to help diagnose the problem.

Could it be in some way connected to the fact that I store my Legacy
database files in a folder specific to each client, rather than in Legacy's
default location?

Thanks

Pete



On 1 June 2015 at 15:30, Sherry/Support  wrote:

> Take a look at your personally entered Event Sentence Definitions and
> make sure they're all using the correct replaceable fields and they're
> formatted in a manner like the default ones.
>
> I don't think the sources are a problem since the error is when you're
> adding or editing an event, but they could be if they're linked to the
> events.
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
>  wrote:
> > Hi, thanks for responding Sherry. Sorry about the attachment: point
> taken.
> >
> > As I mentioned, it's not just one file that gives this problem: I have
> many
> > Legacy files for different projects, and any or all of them will give
> this
> > issue at some point or another.
> >
> > And the size of the file does not seem to be related either. As I
> mentioned,
> > I had this issue recently within about 20 minutes of starting to input
> into
> > a new, empty file.
> >
> > One thing that could be relevant, however, is that I always use the
> option
> > to import sources from a previous file when creating a new file, to avoid
> > the need to re-enter all my source definitions. Could that be a factor?
> >
> > It is certainly the case, I think, that the problem occurs more
> frequently
> > when I am inputting an event where I myself have defined the event.
> >
> > Pete
> >
> >
>
>
>
>
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Re: [LegacyUG] Run-time error 3021. No current record.

[Sherry/Support]

Take a look at your personally entered Event Sentence Definitions and
make sure they're all using the correct replaceable fields and they're
formatted in a manner like the default ones.

I don't think the sources are a problem since the error is when you're
adding or editing an event, but they could be if they're linked to the
events.

Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sun, May 31, 2015 at 4:34 AM, Forefathers Research
 wrote:
> Hi, thanks for responding Sherry. Sorry about the attachment: point taken.
>
> As I mentioned, it's not just one file that gives this problem: I have many
> Legacy files for different projects, and any or all of them will give this
> issue at some point or another.
>
> And the size of the file does not seem to be related either. As I mentioned,
> I had this issue recently within about 20 minutes of starting to input into
> a new, empty file.
>
> One thing that could be relevant, however, is that I always use the option
> to import sources from a previous file when creating a new file, to avoid
> the need to re-enter all my source definitions. Could that be a factor?
>
> It is certainly the case, I think, that the problem occurs more frequently
> when I am inputting an event where I myself have defined the event.
>
> Pete
>
>




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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

I forgot to mention that, after run File Maintenance, an error is always
reported (the first time I run File Maintenance) and that error is always:

1 event record(s) that link to a master event that does not exist

Pete

On 30 May 2015 at 23:58, Sherry/Support  wrote:

> Those are some good considerations, Chris.
>
> One of the frustrating things in support is when the user reports a
> problem, we get their Family File and we can't duplicate it!
>
> I've been working with a gal who is seeing more than one child in
> "bold" in the children's list when she has selected to show direct
> line in bold, yet only one child is in her direct line (she's checked
> relationships). Her file works perfectly on my computer and we've
> deleted all the possible problem files. Go figure.
>
> Testing on a pristine machine is a good idea but not always possible.
> If he could take the file to the FHC with Legacy on their computers
> and see if it works ok there, then that might be a clue as well.
> Frequently, computers in the same household will have the same
> programs and settings on them.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sat, May 30, 2015 at 10:24 AM, Chris Seens 
> wrote:
> > I am a retired programmer also and I used to use MSAccess and Visual
> Basic a
> > lot.
> >
> > There are several very important questions before any possible solution
> to
> > this issue could even be considered:
> >
> > What OS are you using?
> > What version of Windows are you using?
> > Do you use any Microsoft Office software on your machine and if so what
> > version(s) are you using?
> > What version of Legacy are you using?
> > Are you using the default settings for the Legacy family tree
> directories?
> > If not, please explain what changes you have made to these settings.
> >
> > More questions will likely need to be asked once these questions are
> > answered. However, what I would do if possible, is to install the latest
> and
> > greatest Legacy version on a 'pristine' machine. Only Windows and Legacy
> and
> > restore your latest backup to this machine. Do you still get this error?
> By
> > doing this you remove any chance that there is some conflicting software
> on
> > your regular machine.
> >
> > Have a great day,
> >
> > Chris
>
>
>
>
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>
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>
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>
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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

I don't think it's going to be practical for me to set up a "testbed"
environment for this, but I will give it some thought.

Some while ago, before I last reported this issue to Support, I took to
recording a video of my screen activity and have an MPEG showing this crash
occurring for me. I can make that available (via download) if anyone would
be interested to see it?

Pete

On 30 May 2015 at 23:58, Sherry/Support  wrote:

> Those are some good considerations, Chris.
>
> One of the frustrating things in support is when the user reports a
> problem, we get their Family File and we can't duplicate it!
>
> I've been working with a gal who is seeing more than one child in
> "bold" in the children's list when she has selected to show direct
> line in bold, yet only one child is in her direct line (she's checked
> relationships). Her file works perfectly on my computer and we've
> deleted all the possible problem files. Go figure.
>
> Testing on a pristine machine is a good idea but not always possible.
> If he could take the file to the FHC with Legacy on their computers
> and see if it works ok there, then that might be a clue as well.
> Frequently, computers in the same household will have the same
> programs and settings on them.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sat, May 30, 2015 at 10:24 AM, Chris Seens 
> wrote:
> > I am a retired programmer also and I used to use MSAccess and Visual
> Basic a
> > lot.
> >
> > There are several very important questions before any possible solution
> to
> > this issue could even be considered:
> >
> > What OS are you using?
> > What version of Windows are you using?
> > Do you use any Microsoft Office software on your machine and if so what
> > version(s) are you using?
> > What version of Legacy are you using?
> > Are you using the default settings for the Legacy family tree
> directories?
> > If not, please explain what changes you have made to these settings.
> >
> > More questions will likely need to be asked once these questions are
> > answered. However, what I would do if possible, is to install the latest
> and
> > greatest Legacy version on a 'pristine' machine. Only Windows and Legacy
> and
> > restore your latest backup to this machine. Do you still get this error?
> By
> > doing this you remove any chance that there is some conflicting software
> on
> > your regular machine.
> >
> > Have a great day,
> >
> > Chris
>
>
>
>
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>
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>
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>
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>
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>
>




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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

   - What OS are you using? *Windows *
   - What version of Windows are you using? *Windows 7 64-bit (up to date
   with latest updates)*
   - Do you use any Microsoft Office software on your machine and if so
   what version(s) are you using? *I have Office 2013 and Office 2010
   installed, but mainly use Office 2013*
   - What version of Legacy are you using? *Legacy 8.0.0.499 (latest)*
   - Are you using the default settings for the Legacy family tree
   directories? If not, please explain what changes you have made to these
   settings. *Nothing changed*

Sorry, I don't have a spare computer I can test on as you suggest.

Pete


On 30 May 2015 at 18:24, Chris Seens  wrote:

> I am a retired programmer also and I used to use MSAccess and Visual Basic
> a lot.
>
> There are several very important questions before any possible solution to
> this issue could even be considered:
>
> What OS are you using?
> What version of Windows are you using?
> Do you use any Microsoft Office software on your machine and if so what
> version(s) are you using?
> What version of Legacy are you using?
> Are you using the default settings for the Legacy family tree directories?
> If not, please explain what changes you have made to these settings.
>
> More questions will likely need to be asked once these questions are
> answered. However, what I would do if possible, is to install the latest
> and greatest Legacy version on a 'pristine' machine. Only Windows and
> Legacy and restore your latest backup to this machine. Do you still get
> this error? By doing this you remove any chance that there is some
> conflicting software on your regular machine.
>
> Have a great day,
>
> Chris
>
>
> On Sat, May 30, 2015 at 8:33 AM, Forefathers Research <
> resea...@forefathers.co.uk> wrote:
>
>> I am a professional genealogist. After over 30 years working in IT as a
>> computer programmer, and over 25 years as an amateur family historian, I
>> spent 6 years studying for a higher certificate in genealogy, before tur
>> ning full-time as a pro genealogist 3 years ago.
>>
>> So I feel I am a fairly good position to be able to judge Legacy as a
>> piece of genealogy software, both as a programmer myself and as a
>> genealogist. And I am a big fan of Legacy: I use every day of my working
>> life, and choose to use it in particular because I like its Source Writer
>> system, the ease with which I can keep track of my sources, assign sources
>> to events and produce reports.
>>
>> But there is one aspect of Legacy which absolutely drives me barking mad
>> and wastes a lot of my time every day of my working life, and that is the
>> regularity with which Legacy crashes with the database error "Run-time
>> error 3021. No current record."  See the screen dump attached - this
>> happened to me just a few minutes ago. This was the *eighth* time this
>> has happened to me so far today.
>>
>> Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
>> supposed to run File Maintenance, and I have dutifully run File
>> Maintenance, not once but twice, every time this crash has occurred. It
>> will then go away for half an hour or so, then come back again.
>>
>> This is not an issue with any particular Legacy file either. I run many
>> projects simultaneously and have at least one Legacy file for each project.
>> This bug affects any and all of them. Recently, I created a new empty
>> Legacy file from scratch for a new project, then started inputting data,
>> and experienced a 3021 crash within the first 20 minutes. So it's not just
>> something that affects big files that I've been working on for a long time,
>>
>> I have reported this issue to Legacy repeatedly but do not seem to be
>> able to get them to acknowledge that this is a bug. The view seems to be
>> that telling me to run File Maintenance when it happens is acceptable. As
>> an ex-programmer, I simply can't agree with that. I would be able to
>> understand it and sympathise if they were to tell me it was a bug they
>> couldn't find a fix for, but please don't try to tell me this is
>> acceptable. It is the one thing that would make me consider adopting a
>> different genealogy program, as it wastes so much of my time and causes me
>> so much annoyance every single working day.
>>
>> I have Googled the database error itself and it does seem to be a
>> commonplace Microsoft Access error (see
>> http://answers.microsoft.com/en-us/office/forum/office_2010-access/access-3021-error-no-current-record-found/5e37caf3-d243-41c5-904a-7d1e7c99c1e8)
>> which any reputable piece of software should be able to trap and handle
>> without crashing, i.e. forcing a restart of the program. So if the
>> condition itself can't be avoided, surely Legacy should be able to detect
>> it and handle it gracefully?
>>
>> Does anyone else experience this or is it just me? If it's just me, then
>> I suspect I'm using features that others don't very much. To be specific,
>> the error occurs:
>>
>> 1. Only wh

Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

I'll try this next time the issue occurs Sherry, so probably tomorrow.

My gut feel is that you could be on the right lines, and that the problem
is likely to be connected in some way to modified or user-defined events in
some way, as:

   - that is certainly a feature I use, and other might not (which would
   explain why I seem to be plagued with it and others not)
   - the crash occurs when I am using that part of the system

Thanks

Pete

On 30 May 2015 at 17:59, Sherry/Support  wrote:

> Sorry - I should have added to *backup* the Family File (File > Backup
> File) before resetting the Event Sentence Definitions to default. That
> way you can restore the file with the edited Event Sentence
> Definitions if resetting them doesn't help.
>
> To reset the definitions, go to File > File Maintenance > List Cleanup
> and select "Event Definitions" under "Keep/Restore Original Values
> for..."
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sat, May 30, 2015 at 9:52 AM, Sherry/Support
>  wrote:
> > Tessa,
> >
> > My point was that if he edited the file in Access or changed Event
> > Sentence Definitions, he *could* have done something that "broke" it.
> >
> > We do not recommend messing with the file in Access although many
> > people do. Doing a simple query for a search shouldn't be a problem,
> > but an update query could mess things up.
> >
> > With Event Sentence Definitions, you have to be careful on how you
> > edit or create them, using the appropriate fields.
> >
> > If done right, there should be no problem with the Event Sentence
> > Definitions. I'd almost recommend resetting them to defaults if he had
> > edited them and see if the Error 3021 continues.
> >
> >
> > Sincerely,
> > Sherry
> > Technical Support
> > Legacy Family Tree
> >
> >
> > On Sat, May 30, 2015 at 9:03 AM, Tessa Keough 
> wrote:
> >> I got this error twice a while ago, but I have not seen it recently. I
> do
> >> think if Legacy allows us to add events or modify sentences then that
> should
> >> not be a source of the errors (as mentioned by Sherry). Telling us we
> can do
> >> something with a program and then telling us that doing it might cause a
> >> problem does not seem to be a good system. And sometimes
> coding/programming
> >> changes seem to fix one thing but bring up another problem - that
> probably
> >> means a bit more testing before a revision is released might be a good
> idea.
> >>
> >> Tessa
> >>
> >> Tessa Keough
>
>
>
>
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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

I've never edited event or any other Legacy file in Access, so i think we
can discount that one Sherry.

Thanks

Pete

On 30 May 2015 at 17:52, Sherry/Support  wrote:

> Tessa,
>
> My point was that if he edited the file in Access or changed Event
> Sentence Definitions, he *could* have done something that "broke" it.
>
> We do not recommend messing with the file in Access although many
> people do. Doing a simple query for a search shouldn't be a problem,
> but an update query could mess things up.
>
> With Event Sentence Definitions, you have to be careful on how you
> edit or create them, using the appropriate fields.
>
> If done right, there should be no problem with the Event Sentence
> Definitions. I'd almost recommend resetting them to defaults if he had
> edited them and see if the Error 3021 continues.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sat, May 30, 2015 at 9:03 AM, Tessa Keough  wrote:
> > I got this error twice a while ago, but I have not seen it recently. I do
> > think if Legacy allows us to add events or modify sentences then that
> should
> > not be a source of the errors (as mentioned by Sherry). Telling us we
> can do
> > something with a program and then telling us that doing it might cause a
> > problem does not seem to be a good system. And sometimes
> coding/programming
> > changes seem to fix one thing but bring up another problem - that
> probably
> > means a bit more testing before a revision is released might be a good
> idea.
> >
> > Tessa
> >
> > Tessa Keough
>
>
>
>
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>
> http://www.LegacyFamilyTree.com/Etiquette.asp
>
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>
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>
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> on our blog (http://news.LegacyFamilyTree.com).
>
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>
>




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Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

I have had Legacy crash on me 3-4 times when I have accidentally clicked
too soon after the previous click, but that is a different issue, I
believe, and one I can live with as it occurs infrequently and (as you say)
there appears to be an obvious "trigger" for it. It doesn't give the 3021
error.

Pete

On 30 May 2015 at 17:32, Brian L. Lightfoot 
wrote:

> It happens to me quite frequently. The good news is that you don’t lose
> any data but the abrupt close of Legacy causes it to forget where it was
> and will re-open to the person that was last on your previous closing of
> Legacy.  I have determined what makes it happen for me and how to avoid it.
> All it takes is a too quick click of the mouse on the new Edit Event window
> that just opened without waiting an obligatory second or two for the
> programming to catch up. It only started to happen with version 8 which
> seems to be noticeably slower in many calculations especially in
> relationship calculations and web page creation. This error will probably
> never happen under the old version 7.5 but seems to plague version 8.0
> quite noticeably especially if you are so proficient with the mouse and
> movement, knowledge of the layout of the new window that is about to open,
> and too quick to click on a particular button in the new window.
>
>
>
> For me, the solution was to train my mind to count 1-2-3 while the program
> catches up and then click on whatever button you want. I have what I would
> consider a relatively fast processor, 2.2 GHz Dual Core, so I’m not so sure
> we can blame processor speed. And while I use version 8.0 of Legacy, I
> still have version 7.5 on my system just for the sake of occasionally
> testing something or looking to verify just how something changed. Using
> the nearly exact same database, I cannot force that error under v7.5 but I
> can under v8.0.
>
>
>
> I’m not exactly sure if this is what is happening to you because you
> stated that you were using the TAB key after entering some data. For me, it
> seems to be merely opening the window and then too quickly clicking on a
> button. When I pause on the window, then the error never happens. As a
> programmer you would know what I mean when it seems as if “Garbage
> Collection” were occurring and my click on a button before 2 or 3 seconds
> seems to catch the program by surprise.
>
>
>
> As you stated, you’d think the Legacy programmers can trap this error but
> they don’t seem interested until enough users complain. The problem is that
> the error is not easily reproducible, therefore the programmers are not
> going to waste any time for an error that happens to only a very few users
> and only under special conditions.
>
>
>
> That’s my opinion and I’m sticking to it.
>
>
>
>
>
> Brian in CA
>
>
>
>
>
>
>
> *From:* Forefathers Research [mailto:resea...@forefathers.co.uk]
> *Sent:* Saturday, May 30, 2015 5:34 AM
> *To:* legacyusergroup@LegacyUsers.com
> *Subject:* [LegacyUG] Run-time error 3021. No current record.
>
>
>
> I am a professional genealogist. After over 30 years working in IT as a
> computer programmer, and over 25 years as an amateur family historian, I
> spent 6 years studying for a higher certificate in genealogy, before
> turning full-time as a pro genealogist 3 years ago.
>
> So I feel I am a fairly good position to be able to judge Legacy as a
> piece of genealogy software, both as a programmer myself and as a
> genealogist. And I am a big fan of Legacy: I use every day of my working
> life, and choose to use it in particular because I like its Source Writer
> system, the ease with which I can keep track of my sources, assign sources
> to events and produce reports.
>
> But there is one aspect of Legacy which absolutely drives me barking mad
> and wastes a lot of my time every day of my working life, and that is the
> regularity with which Legacy crashes with the database error "Run-time
> error 3021. No current record."  See the screen dump attached - this
> happened to me just a few minutes ago. This was the *eighth* time this
> has happened to me so far today.
>
> Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
> supposed to run File Maintenance, and I have dutifully run File
> Maintenance, not once but twice, every time this crash has occurred. It
> will then go away for half an hour or so, then come back again.
>
> This is not an issue with any particular Legacy file either. I run many
> projects simultaneously and have at least one Legacy file for each project.
> This bug affects any and all of them. Recently, I created a new empty
> Legacy file from scratch for a new project, then started inputting da

Re: [LegacyUG] Run-time error 3021. No current record.

[Forefathers Research]

Hi, thanks for responding Sherry. Sorry about the attachment: point taken.

As I mentioned, it's not just one file that gives this problem: I have many
Legacy files for different projects, and any or all of them will give this
issue at some point or another.

And the size of the file does not seem to be related either. As I
mentioned, I had this issue recently within about 20 minutes of starting to
input into a new, empty file.

One thing that could be relevant, however, is that I always use the option
to import sources from a previous file when creating a new file, to avoid
the need to re-enter all my source definitions. Could that be a factor?

It is certainly the case, I think, that the problem occurs more frequently
when I am inputting an event where I myself have defined the event.

Pete

On 30 May 2015 at 14:27, Sherry/Support  wrote:

> First of all, I'd suggest that you read the Guidelines for the Legacy
> User Group - you'll find that we ask that you don't send attachments
> to the list. Many of our listers are still on dial-up or are paying by
> how much broadband they use plus due to the risk of hidden malware in
> attachments we ask that attachments to the list not be opened. The
> link to our guidelines is at the bottom of every email to the list.
>
> I can't remember the last time I personally saw Error 3021 when using
> Legacy on any of my computers and I've been using Legacy for nearly 18
> years. It's also rare that we see that error message sent to Support
> and for the vast majority of the few we see, the check/repair resolves
> the issue.
>
> The one time I had it and the check/repair *didn't* resolve the
> problem, I followed the second option in the Knowledge Base of
> exporting to a new Family File. I don't think I've every had to
> suggest the last option of exporting to a gedcom.
>
> "3. If the above steps fails to fix the problem, export your records
> into a new Legacy family file: (steps snipped)
>
> "4. If steps 1-3 fail to fix error 3021, export your records to a
> GEDCOM file and then import the GEDCOM back into Legacy. If you use
> the SourceWriter to create sources, please be aware that your
> SourceWriter sources will be converted to the Basic Source system so
> do this step as a last resort. (steps snipped)
>
> "5. If all else fails, your only option is restore your family file
> from your backup copy."
>
>
> http://support.legacyfamilytree.com/article/AA-00291/11/Error-Messages-Problems/Error-3021.html
>
> I don't know what it is that's going on in your file which triggers
> this error, but it's actually quite a rare occurrence. As a
> programmer, you know how difficult it is to fix a "bug" that happens
> very rarely and you can't duplicate.
>
> The real question boils down to asking what it is in your Family File
> that's triggering this error and since you have found the steps, that
> might be a clue to the problem.
>
> Have you ever manipulated the Family File in Access? Are the Events
> ones that you've added?  Have you changed the Event Sentence
> Definitions?
>
> The data entry you're doing are generally not where the Error 3021 is
> seen, but most commonly seen when clicking on the Name List or
> Marriage List.
>
> Give the other steps a try and see if they resolve the problem.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sat, May 30, 2015 at 5:33 AM, Forefathers Research
>  wrote:
> > I am a professional genealogist. After over 30 years working in IT as a
> > computer programmer, and over 25 years as an amateur family historian, I
> > spent 6 years studying for a higher certificate in genealogy, before
> turning
> > full-time as a pro genealogist 3 years ago.
> >
> > So I feel I am a fairly good position to be able to judge Legacy as a
> piece
> > of genealogy software, both as a programmer myself and as a genealogist.
> And
> > I am a big fan of Legacy: I use every day of my working life, and choose
> to
> > use it in particular because I like its Source Writer system, the ease
> with
> > which I can keep track of my sources, assign sources to events and
> produce
> > reports.
> >
> > But there is one aspect of Legacy which absolutely drives me barking mad
> and
> > wastes a lot of my time every day of my working life, and that is the
> > regularity with which Legacy crashes with the database error "Run-time
> error
> > 3021. No current record."  See the screen dump attached - this happened
> to
> > me just a few minutes ago. This was the eighth time this has happened to
> me
> > so far today.
> >
> > Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
> > supposed to run File Maintenance, and I have dutifully run File
> Maintenance,
> > not once but twice, every time this crash has occurred. It will then go
> away
> > for half an hour or so, then come back again.
> >
> > This is not an issue with any particular Legacy file either. I run many
> > projects simultaneously and have at least one Legacy file for each

Re: [LegacyUG] Run-time error 3021. No current record.

[Sherry/Support]

Those are some good considerations, Chris.

One of the frustrating things in support is when the user reports a
problem, we get their Family File and we can't duplicate it!

I've been working with a gal who is seeing more than one child in
"bold" in the children's list when she has selected to show direct
line in bold, yet only one child is in her direct line (she's checked
relationships). Her file works perfectly on my computer and we've
deleted all the possible problem files. Go figure.

Testing on a pristine machine is a good idea but not always possible.
If he could take the file to the FHC with Legacy on their computers
and see if it works ok there, then that might be a clue as well.
Frequently, computers in the same household will have the same
programs and settings on them.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, May 30, 2015 at 10:24 AM, Chris Seens  wrote:
> I am a retired programmer also and I used to use MSAccess and Visual Basic a
> lot.
>
> There are several very important questions before any possible solution to
> this issue could even be considered:
>
> What OS are you using?
> What version of Windows are you using?
> Do you use any Microsoft Office software on your machine and if so what
> version(s) are you using?
> What version of Legacy are you using?
> Are you using the default settings for the Legacy family tree directories?
> If not, please explain what changes you have made to these settings.
>
> More questions will likely need to be asked once these questions are
> answered. However, what I would do if possible, is to install the latest and
> greatest Legacy version on a 'pristine' machine. Only Windows and Legacy and
> restore your latest backup to this machine. Do you still get this error? By
> doing this you remove any chance that there is some conflicting software on
> your regular machine.
>
> Have a great day,
>
> Chris




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Re: [LegacyUG] Run-time error 3021. No current record.

[Jay Wilpolt]

Chris,

Dont forget that the system RAM memory and cpu are also a big factor is the
machine cant keep up with the software

Hopefully not still using a Pentium.



On Sat, May 30, 2015 at 10:24 AM, Chris Seens  wrote:

> I am a retired programmer also and I used to use MSAccess and Visual Basic
> a lot.
>
> There are several very important questions before any possible solution to
> this issue could even be considered:
>
> What OS are you using?
> What version of Windows are you using?
> Do you use any Microsoft Office software on your machine and if so what
> version(s) are you using?
> What version of Legacy are you using?
> Are you using the default settings for the Legacy family tree directories?
> If not, please explain what changes you have made to these settings.
>
> More questions will likely need to be asked once these questions are
> answered. However, what I would do if possible, is to install the latest
> and greatest Legacy version on a 'pristine' machine. Only Windows and
> Legacy and restore your latest backup to this machine. Do you still get
> this error? By doing this you remove any chance that there is some
> conflicting software on your regular machine.
>
> Have a great day,
>
> Chris
>
>
> On Sat, May 30, 2015 at 8:33 AM, Forefathers Research <
> resea...@forefathers.co.uk> wrote:
>
>> I am a professional genealogist. After over 30 years working in IT as a
>> computer programmer, and over 25 years as an amateur family historian, I
>> spent 6 years studying for a higher certificate in genealogy, before tur
>> ning full-time as a pro genealogist 3 years ago.
>>
>> So I feel I am a fairly good position to be able to judge Legacy as a
>> piece of genealogy software, both as a programmer myself and as a
>> genealogist. And I am a big fan of Legacy: I use every day of my working
>> life, and choose to use it in particular because I like its Source Writer
>> system, the ease with which I can keep track of my sources, assign sources
>> to events and produce reports.
>>
>> But there is one aspect of Legacy which absolutely drives me barking mad
>> and wastes a lot of my time every day of my working life, and that is the
>> regularity with which Legacy crashes with the database error "Run-time
>> error 3021. No current record."  See the screen dump attached - this
>> happened to me just a few minutes ago. This was the *eighth* time this
>> has happened to me so far today.
>>
>> Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
>> supposed to run File Maintenance, and I have dutifully run File
>> Maintenance, not once but twice, every time this crash has occurred. It
>> will then go away for half an hour or so, then come back again.
>>
>> This is not an issue with any particular Legacy file either. I run many
>> projects simultaneously and have at least one Legacy file for each project.
>> This bug affects any and all of them. Recently, I created a new empty
>> Legacy file from scratch for a new project, then started inputting data,
>> and experienced a 3021 crash within the first 20 minutes. So it's not just
>> something that affects big files that I've been working on for a long time,
>>
>> I have reported this issue to Legacy repeatedly but do not seem to be
>> able to get them to acknowledge that this is a bug. The view seems to be
>> that telling me to run File Maintenance when it happens is acceptable. As
>> an ex-programmer, I simply can't agree with that. I would be able to
>> understand it and sympathise if they were to tell me it was a bug they
>> couldn't find a fix for, but please don't try to tell me this is
>> acceptable. It is the one thing that would make me consider adopting a
>> different genealogy program, as it wastes so much of my time and causes me
>> so much annoyance every single working day.
>>
>> I have Googled the database error itself and it does seem to be a
>> commonplace Microsoft Access error (see
>> http://answers.microsoft.com/en-us/office/forum/office_2010-access/access-3021-error-no-current-record-found/5e37caf3-d243-41c5-904a-7d1e7c99c1e8)
>> which any reputable piece of software should be able to trap and handle
>> without crashing, i.e. forcing a restart of the program. So if the
>> condition itself can't be avoided, surely Legacy should be able to detect
>> it and handle it gracefully?
>>
>> Does anyone else experience this or is it just me? If it's just me, then
>> I suspect I'm using features that others don't very much. To be specific,
>> the error occurs:
>>
>> 1. Only when I am adding an event.
>> 2. Only with some event types.
>> 3. Always when I have just input something into the date field. See
>> screen dump attached: I had just entered a year in the date field and
>> pressed tab to go to the next field.
>>
>> Or is there some way to "encourage" Legacy to fix this?
>>
>> Thanks
>>
>> Pete
>>
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> htt

Re: [LegacyUG] Run-time error 3021. No current record.

[Chris Seens]

I am a retired programmer also and I used to use MSAccess and Visual Basic
a lot.

There are several very important questions before any possible solution to
this issue could even be considered:

What OS are you using?
What version of Windows are you using?
Do you use any Microsoft Office software on your machine and if so what
version(s) are you using?
What version of Legacy are you using?
Are you using the default settings for the Legacy family tree directories?
If not, please explain what changes you have made to these settings.

More questions will likely need to be asked once these questions are
answered. However, what I would do if possible, is to install the latest
and greatest Legacy version on a 'pristine' machine. Only Windows and
Legacy and restore your latest backup to this machine. Do you still get
this error? By doing this you remove any chance that there is some
conflicting software on your regular machine.

Have a great day,

Chris


On Sat, May 30, 2015 at 8:33 AM, Forefathers Research <
resea...@forefathers.co.uk> wrote:

> I am a professional genealogist. After over 30 years working in IT as a
> computer programmer, and over 25 years as an amateur family historian, I
> spent 6 years studying for a higher certificate in genealogy, before tur
> ning full-time as a pro genealogist 3 years ago.
>
> So I feel I am a fairly good position to be able to judge Legacy as a
> piece of genealogy software, both as a programmer myself and as a
> genealogist. And I am a big fan of Legacy: I use every day of my working
> life, and choose to use it in particular because I like its Source Writer
> system, the ease with which I can keep track of my sources, assign sources
> to events and produce reports.
>
> But there is one aspect of Legacy which absolutely drives me barking mad
> and wastes a lot of my time every day of my working life, and that is the
> regularity with which Legacy crashes with the database error "Run-time
> error 3021. No current record."  See the screen dump attached - this
> happened to me just a few minutes ago. This was the *eighth* time this
> has happened to me so far today.
>
> Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
> supposed to run File Maintenance, and I have dutifully run File
> Maintenance, not once but twice, every time this crash has occurred. It
> will then go away for half an hour or so, then come back again.
>
> This is not an issue with any particular Legacy file either. I run many
> projects simultaneously and have at least one Legacy file for each project.
> This bug affects any and all of them. Recently, I created a new empty
> Legacy file from scratch for a new project, then started inputting data,
> and experienced a 3021 crash within the first 20 minutes. So it's not just
> something that affects big files that I've been working on for a long time,
>
> I have reported this issue to Legacy repeatedly but do not seem to be able
> to get them to acknowledge that this is a bug. The view seems to be that
> telling me to run File Maintenance when it happens is acceptable. As an
> ex-programmer, I simply can't agree with that. I would be able to
> understand it and sympathise if they were to tell me it was a bug they
> couldn't find a fix for, but please don't try to tell me this is
> acceptable. It is the one thing that would make me consider adopting a
> different genealogy program, as it wastes so much of my time and causes me
> so much annoyance every single working day.
>
> I have Googled the database error itself and it does seem to be a
> commonplace Microsoft Access error (see
> http://answers.microsoft.com/en-us/office/forum/office_2010-access/access-3021-error-no-current-record-found/5e37caf3-d243-41c5-904a-7d1e7c99c1e8)
> which any reputable piece of software should be able to trap and handle
> without crashing, i.e. forcing a restart of the program. So if the
> condition itself can't be avoided, surely Legacy should be able to detect
> it and handle it gracefully?
>
> Does anyone else experience this or is it just me? If it's just me, then I
> suspect I'm using features that others don't very much. To be specific, the
> error occurs:
>
> 1. Only when I am adding an event.
> 2. Only with some event types.
> 3. Always when I have just input something into the date field. See screen
> dump attached: I had just entered a year in the date field and pressed tab
> to go to the next field.
>
> Or is there some way to "encourage" Legacy to fix this?
>
> Thanks
>
> Pete
>




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Re: [LegacyUG] Run-time error 3021. No current record.

[Sherry/Support]

Sorry - I should have added to *backup* the Family File (File > Backup
File) before resetting the Event Sentence Definitions to default. That
way you can restore the file with the edited Event Sentence
Definitions if resetting them doesn't help.

To reset the definitions, go to File > File Maintenance > List Cleanup
and select "Event Definitions" under "Keep/Restore Original Values
for..."


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, May 30, 2015 at 9:52 AM, Sherry/Support
 wrote:
> Tessa,
>
> My point was that if he edited the file in Access or changed Event
> Sentence Definitions, he *could* have done something that "broke" it.
>
> We do not recommend messing with the file in Access although many
> people do. Doing a simple query for a search shouldn't be a problem,
> but an update query could mess things up.
>
> With Event Sentence Definitions, you have to be careful on how you
> edit or create them, using the appropriate fields.
>
> If done right, there should be no problem with the Event Sentence
> Definitions. I'd almost recommend resetting them to defaults if he had
> edited them and see if the Error 3021 continues.
>
>
> Sincerely,
> Sherry
> Technical Support
> Legacy Family Tree
>
>
> On Sat, May 30, 2015 at 9:03 AM, Tessa Keough  wrote:
>> I got this error twice a while ago, but I have not seen it recently. I do
>> think if Legacy allows us to add events or modify sentences then that should
>> not be a source of the errors (as mentioned by Sherry). Telling us we can do
>> something with a program and then telling us that doing it might cause a
>> problem does not seem to be a good system. And sometimes coding/programming
>> changes seem to fix one thing but bring up another problem - that probably
>> means a bit more testing before a revision is released might be a good idea.
>>
>> Tessa
>>
>> Tessa Keough




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Re: [LegacyUG] Run-time error 3021. No current record.

[Sherry/Support]

Tessa,

My point was that if he edited the file in Access or changed Event
Sentence Definitions, he *could* have done something that "broke" it.

We do not recommend messing with the file in Access although many
people do. Doing a simple query for a search shouldn't be a problem,
but an update query could mess things up.

With Event Sentence Definitions, you have to be careful on how you
edit or create them, using the appropriate fields.

If done right, there should be no problem with the Event Sentence
Definitions. I'd almost recommend resetting them to defaults if he had
edited them and see if the Error 3021 continues.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, May 30, 2015 at 9:03 AM, Tessa Keough  wrote:
> I got this error twice a while ago, but I have not seen it recently. I do
> think if Legacy allows us to add events or modify sentences then that should
> not be a source of the errors (as mentioned by Sherry). Telling us we can do
> something with a program and then telling us that doing it might cause a
> problem does not seem to be a good system. And sometimes coding/programming
> changes seem to fix one thing but bring up another problem - that probably
> means a bit more testing before a revision is released might be a good idea.
>
> Tessa
>
> Tessa Keough




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RE: [LegacyUG] Run-time error 3021. No current record.

[Brian L. Lightfoot]

It happens to me quite frequently. The good news is that you don’t lose any 
data but the abrupt close of Legacy causes it to forget where it was and will 
re-open to the person that was last on your previous closing of Legacy.  I have 
determined what makes it happen for me and how to avoid it. All it takes is a 
too quick click of the mouse on the new Edit Event window that just opened 
without waiting an obligatory second or two for the programming to catch up. It 
only started to happen with version 8 which seems to be noticeably slower in 
many calculations especially in relationship calculations and web page 
creation. This error will probably never happen under the old version 7.5 but 
seems to plague version 8.0 quite noticeably especially if you are so 
proficient with the mouse and movement, knowledge of the layout of the new 
window that is about to open, and too quick to click on a particular button in 
the new window.



For me, the solution was to train my mind to count 1-2-3 while the program 
catches up and then click on whatever button you want. I have what I would 
consider a relatively fast processor, 2.2 GHz Dual Core, so I’m not so sure we 
can blame processor speed. And while I use version 8.0 of Legacy, I still have 
version 7.5 on my system just for the sake of occasionally testing something or 
looking to verify just how something changed. Using the nearly exact same 
database, I cannot force that error under v7.5 but I can under v8.0.



I’m not exactly sure if this is what is happening to you because you stated 
that you were using the TAB key after entering some data. For me, it seems to 
be merely opening the window and then too quickly clicking on a button. When I 
pause on the window, then the error never happens. As a programmer you would 
know what I mean when it seems as if “Garbage Collection” were occurring and my 
click on a button before 2 or 3 seconds seems to catch the program by surprise.



As you stated, you’d think the Legacy programmers can trap this error but they 
don’t seem interested until enough users complain. The problem is that the 
error is not easily reproducible, therefore the programmers are not going to 
waste any time for an error that happens to only a very few users and only 
under special conditions.



That’s my opinion and I’m sticking to it.





Brian in CA







From: Forefathers Research [mailto:resea...@forefathers.co.uk]
Sent: Saturday, May 30, 2015 5:34 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Run-time error 3021. No current record.



I am a professional genealogist. After over 30 years working in IT as a 
computer programmer, and over 25 years as an amateur family historian, I spent 
6 years studying for a higher certificate in genealogy, before turning 
full-time as a pro genealogist 3 years ago.

So I feel I am a fairly good position to be able to judge Legacy as a piece of 
genealogy software, both as a programmer myself and as a genealogist. And I am 
a big fan of Legacy: I use every day of my working life, and choose to use it 
in particular because I like its Source Writer system, the ease with which I 
can keep track of my sources, assign sources to events and produce reports.

But there is one aspect of Legacy which absolutely drives me barking mad and 
wastes a lot of my time every day of my working life, and that is the 
regularity with which Legacy crashes with the database error "Run-time error 
3021. No current record."  See the screen dump attached - this happened to me 
just a few minutes ago. This was the eighth time this has happened to me so far 
today.

Now, I know you will say "Ah. There's a fix for that". Yes, I know I am 
supposed to run File Maintenance, and I have dutifully run File Maintenance, 
not once but twice, every time this crash has occurred. It will then go away 
for half an hour or so, then come back again.

This is not an issue with any particular Legacy file either. I run many 
projects simultaneously and have at least one Legacy file for each project. 
This bug affects any and all of them. Recently, I created a new empty Legacy 
file from scratch for a new project, then started inputting data, and 
experienced a 3021 crash within the first 20 minutes. So it's not just 
something that affects big files that I've been working on for a long time,

I have reported this issue to Legacy repeatedly but do not seem to be able to 
get them to acknowledge that this is a bug. The view seems to be that telling 
me to run File Maintenance when it happens is acceptable. As an ex-programmer, 
I simply can't agree with that. I would be able to understand it and sympathise 
if they were to tell me it was a bug they couldn't find a fix for, but please 
don't try to tell me this is acceptable. It is the one thing that would make me 
consider adopting a different genealogy program, as it wastes so much of my 
time and causes me so much annoy

Re: [LegacyUG] Run-time error 3021. No current record.

[Tessa Keough]

I got this error twice a while ago, but I have not seen it recently. I do
think if Legacy allows us to add events or modify sentences then that
should not be a source of the errors (as mentioned by Sherry). Telling us
we can do something with a program and then telling us that doing it might
cause a problem does not seem to be a good system. And sometimes
coding/programming changes seem to fix one thing but bring up another
problem - that probably means a bit more testing before a revision is
released might be a good idea.

Tessa

*Tessa Keough*
*Guild of One-Name Studies, **Keough (Keogh, Kough & Kehoe) Registered ONS*
*Legacy Virtual Users' Group Community on Google+*
*Society for One-Place Studies, Plate Cove East, Newfoundland *

On Sat, May 30, 2015 at 6:28 AM,  wrote:

>   Hi Pete Thank you for the detailed info. But I have to say that I
> seldum get this error. I have been using Legacy for a long time and could
> not be happier, it does everything I want from a genealogy programme.  I
> enter all kinds of events some I create myself without problems. In fact I
> think I have never got this error 3021.
> Declan Chalmers genealogist for 44 years.
>
>
>




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Re: [LegacyUG] Run-time error 3021. No current record.

[decfam]

Hi Pete Thank you for the detailed info. But I have to say that I seldum get 
this error. I have been using Legacy for a long time and could not be happier, 
it does everything I want from a genealogy programme.  I enter all kinds of 
events some I create myself without problems. In fact I think I have never got 
this error 3021.
Declan Chalmers genealogist for 44 years.

From: Forefathers Research
Sent: Saturday, May 30, 2015 1:33 PM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Run-time error 3021. No current record.

I am a professional genealogist. After over 30 years working in IT as a 
computer programmer, and over 25 years as an amateur family historian, I spent 
6 years studying for a higher certificate in genealogy, before turning 
full-time as a pro genealogist 3 years ago.

So I feel I am a fairly good position to be able to judge Legacy as a piece of 
genealogy software, both as a programmer myself and as a genealogist. And I am 
a big fan of Legacy: I use every day of my working life, and choose to use it 
in particular because I like its Source Writer system, the ease with which I 
can keep track of my sources, assign sources to events and produce reports.


But there is one aspect of Legacy which absolutely drives me barking mad and 
wastes a lot of my time every day of my working life, and that is the 
regularity with which Legacy crashes with the database error "Run-time error 
3021. No current record."  See the screen dump attached - this happened to me 
just a few minutes ago. This was the eighth time this has happened to me so far 
today.


Now, I know you will say "Ah. There's a fix for that". Yes, I know I am 
supposed to run File Maintenance, and I have dutifully run File Maintenance, 
not once but twice, every time this crash has occurred. It will then go away 
for half an hour or so, then come back again.


This is not an issue with any particular Legacy file either. I run many 
projects simultaneously and have at least one Legacy file for each project. 
This bug affects any and all of them. Recently, I created a new empty Legacy 
file from scratch for a new project, then started inputting data, and 
experienced a 3021 crash within the first 20 minutes. So it's not just 
something that affects big files that I've been working on for a long time,


I have reported this issue to Legacy repeatedly but do not seem to be able to 
get them to acknowledge that this is a bug. The view seems to be that telling 
me to run File Maintenance when it happens is acceptable. As an ex-programmer, 
I simply can't agree with that. I would be able to understand it and sympathise 
if they were to tell me it was a bug they couldn't find a fix for, but please 
don't try to tell me this is acceptable. It is the one thing that would make me 
consider adopting a different genealogy program, as it wastes so much of my 
time and causes me so much annoyance every single working day.


I have Googled the database error itself and it does seem to be a commonplace 
Microsoft Access error (see 
http://answers.microsoft.com/en-us/office/forum/office_2010-access/access-3021-error-no-current-record-found/5e37caf3-d243-41c5-904a-7d1e7c99c1e8)
 which any reputable piece of software should be able to trap and handle 
without crashing, i.e. forcing a restart of the program. So if the condition 
itself can't be avoided, surely Legacy should be able to detect it and handle 
it gracefully?


Does anyone else experience this or is it just me? If it's just me, then I 
suspect I'm using features that others don't very much. To be specific, the 
error occurs:


1. Only when I am adding an event.

2. Only with some event types.

3. Always when I have just input something into the date field. See screen dump 
attached: I had just entered a year in the date field and pressed tab to go to 
the next field.


Or is there some way to "encourage" Legacy to fix this?


Thanks


Pete


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Re: [LegacyUG] Run-time error 3021. No current record.

[GeoPappas]

I have been using Legacy FamilyTree for about 10 years.  It crashes on me
about once or twice a year.  I don't ever recall receiving that error
message.

On Sat, May 30, 2015 at 8:33 AM, Forefathers Research <
resea...@forefathers.co.uk> wrote:

> I am a professional genealogist. After over 30 years working in IT as a
> computer programmer, and over 25 years as an amateur family historian, I
> spent 6 years studying for a higher certificate in genealogy, before
> turning full-time as a pro genealogist 3 years ago.
>
> So I feel I am a fairly good position to be able to judge Legacy as a
> piece of genealogy software, both as a programmer myself and as a
> genealogist. And I am a big fan of Legacy: I use every day of my working
> life, and choose to use it in particular because I like its Source Writer
> system, the ease with which I can keep track of my sources, assign sources
> to events and produce reports.
>
> But there is one aspect of Legacy which absolutely drives me barking mad
> and wastes a lot of my time every day of my working life, and that is the
> regularity with which Legacy crashes with the database error "Run-time
> error 3021. No current record."  See the screen dump attached - this
> happened to me just a few minutes ago. This was the *eighth* time this
> has happened to me so far today.
>
> Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
> supposed to run File Maintenance, and I have dutifully run File
> Maintenance, not once but twice, every time this crash has occurred. It
> will then go away for half an hour or so, then come back again.
>
> This is not an issue with any particular Legacy file either. I run many
> projects simultaneously and have at least one Legacy file for each project.
> This bug affects any and all of them. Recently, I created a new empty
> Legacy file from scratch for a new project, then started inputting data,
> and experienced a 3021 crash within the first 20 minutes. So it's not just
> something that affects big files that I've been working on for a long time,
>
> I have reported this issue to Legacy repeatedly but do not seem to be able
> to get them to acknowledge that this is a bug. The view seems to be that
> telling me to run File Maintenance when it happens is acceptable. As an
> ex-programmer, I simply can't agree with that. I would be able to
> understand it and sympathise if they were to tell me it was a bug they
> couldn't find a fix for, but please don't try to tell me this is
> acceptable. It is the one thing that would make me consider adopting a
> different genealogy program, as it wastes so much of my time and causes me
> so much annoyance every single working day.
>
> I have Googled the database error itself and it does seem to be a
> commonplace Microsoft Access error (see
> http://answers.microsoft.com/en-us/office/forum/office_2010-access/access-3021-error-no-current-record-found/5e37caf3-d243-41c5-904a-7d1e7c99c1e8)
> which any reputable piece of software should be able to trap and handle
> without crashing, i.e. forcing a restart of the program. So if the
> condition itself can't be avoided, surely Legacy should be able to detect
> it and handle it gracefully?
>
> Does anyone else experience this or is it just me? If it's just me, then I
> suspect I'm using features that others don't very much. To be specific, the
> error occurs:
>
> 1. Only when I am adding an event.
> 2. Only with some event types.
> 3. Always when I have just input something into the date field. See screen
> dump attached: I had just entered a year in the date field and pressed tab
> to go to the next field.
>
> Or is there some way to "encourage" Legacy to fix this?
>
> Thanks
>
> Pete
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://support.legacyfamilytree.com
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp




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Re: [LegacyUG] Run-time error 3021. No current record.

[Sherry/Support]

First of all, I'd suggest that you read the Guidelines for the Legacy
User Group - you'll find that we ask that you don't send attachments
to the list. Many of our listers are still on dial-up or are paying by
how much broadband they use plus due to the risk of hidden malware in
attachments we ask that attachments to the list not be opened. The
link to our guidelines is at the bottom of every email to the list.

I can't remember the last time I personally saw Error 3021 when using
Legacy on any of my computers and I've been using Legacy for nearly 18
years. It's also rare that we see that error message sent to Support
and for the vast majority of the few we see, the check/repair resolves
the issue.

The one time I had it and the check/repair *didn't* resolve the
problem, I followed the second option in the Knowledge Base of
exporting to a new Family File. I don't think I've every had to
suggest the last option of exporting to a gedcom.

"3. If the above steps fails to fix the problem, export your records
into a new Legacy family file: (steps snipped)

"4. If steps 1-3 fail to fix error 3021, export your records to a
GEDCOM file and then import the GEDCOM back into Legacy. If you use
the SourceWriter to create sources, please be aware that your
SourceWriter sources will be converted to the Basic Source system so
do this step as a last resort. (steps snipped)

"5. If all else fails, your only option is restore your family file
from your backup copy."

http://support.legacyfamilytree.com/article/AA-00291/11/Error-Messages-Problems/Error-3021.html

I don't know what it is that's going on in your file which triggers
this error, but it's actually quite a rare occurrence. As a
programmer, you know how difficult it is to fix a "bug" that happens
very rarely and you can't duplicate.

The real question boils down to asking what it is in your Family File
that's triggering this error and since you have found the steps, that
might be a clue to the problem.

Have you ever manipulated the Family File in Access? Are the Events
ones that you've added?  Have you changed the Event Sentence
Definitions?

The data entry you're doing are generally not where the Error 3021 is
seen, but most commonly seen when clicking on the Name List or
Marriage List.

Give the other steps a try and see if they resolve the problem.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Sat, May 30, 2015 at 5:33 AM, Forefathers Research
 wrote:
> I am a professional genealogist. After over 30 years working in IT as a
> computer programmer, and over 25 years as an amateur family historian, I
> spent 6 years studying for a higher certificate in genealogy, before turning
> full-time as a pro genealogist 3 years ago.
>
> So I feel I am a fairly good position to be able to judge Legacy as a piece
> of genealogy software, both as a programmer myself and as a genealogist. And
> I am a big fan of Legacy: I use every day of my working life, and choose to
> use it in particular because I like its Source Writer system, the ease with
> which I can keep track of my sources, assign sources to events and produce
> reports.
>
> But there is one aspect of Legacy which absolutely drives me barking mad and
> wastes a lot of my time every day of my working life, and that is the
> regularity with which Legacy crashes with the database error "Run-time error
> 3021. No current record."  See the screen dump attached - this happened to
> me just a few minutes ago. This was the eighth time this has happened to me
> so far today.
>
> Now, I know you will say "Ah. There's a fix for that". Yes, I know I am
> supposed to run File Maintenance, and I have dutifully run File Maintenance,
> not once but twice, every time this crash has occurred. It will then go away
> for half an hour or so, then come back again.
>
> This is not an issue with any particular Legacy file either. I run many
> projects simultaneously and have at least one Legacy file for each project.
> This bug affects any and all of them. Recently, I created a new empty Legacy
> file from scratch for a new project, then started inputting data, and
> experienced a 3021 crash within the first 20 minutes. So it's not just
> something that affects big files that I've been working on for a long time,
>
> I have reported this issue to Legacy repeatedly but do not seem to be able
> to get them to acknowledge that this is a bug. The view seems to be that
> telling me to run File Maintenance when it happens is acceptable. As an
> ex-programmer, I simply can't agree with that. I would be able to understand
> it and sympathise if they were to tell me it was a bug they couldn't find a
> fix for, but please don't try to tell me this is acceptable. It is the one
> thing that would make me consider adopting a different genealogy program, as
> it wastes so much of my time and causes me so much annoyance every single
> working day.
>
> I have Googled the database error itself and it does seem to be a
> commonplace Microsoft

[LegacyUG] Run Time Error 3021

[Charles Apple]

While clearing the Clip board for another source, I received Error 3021 and
Legacy 8 closes. Opened Source Clipboard > clicked on "Clear All" to remove
the old source. A message appeared "Are You sure that you want to clear the
Clipboard," after clicking "Yes", I receive Error 3021 and Legacy Closes. Is
anyone else receiving this error? Is this a bug?

I did find a work-a-round though, Click on the "Change Master Source" at the
top of the window, and select or add the new source.

Charles




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Re: [LegacyUG] Run-time error 3021

[Leon Chapman]

Thanks Keith
I was not aware of any of this
We may have to rally the troops again to get anything done

Sent from my iPad
Leon Chapman
chap...@gmail.com

On Apr 10, 2012, at 8:02 PM, RICHARD SCHULTHIES  wrote:

> Yes
> Rich in LA CA
>
> From: R G Strong-genes 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Monday, April 9, 2012 10:12 AM
> Subject: Re: [LegacyUG] Run-time error 3021
>
> I believe what he meant was that by you not saving the new person and new 
> event before you add another event you are creating the runtime error because 
> there is no record because you did not save the first record and event. You 
> should save the first event before you create another event. By not saving 
> you are expecting the other to be “stored” in the computer memory while you 
> add another, etc.
> Russ
>
> From: Marilyn Clark
> Sent: Sunday, April 08, 2012 12:59 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Rich, I don't understand your reply to my message!
>
> Marilyn
>
> (I removed the rest of my original post...for brevity)
> From: RICHARD SCHULTHIES 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Sunday, April 8, 2012 1:48 AM
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Why are you confusing the computer? Unless you have a huge mainframe, you are 
> asking the computer to 'store' in the ethernet in a way it was not created 
> for. What is the purpose?
> Rich in LA CA
>
> From: Marilyn Clark 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Saturday, April 7, 2012 12:10 PM
> Subject: [LegacyUG] Run-time error 3021
>
> I sent this problem report to the folks at Legacy today, but thought I'd pick 
> the brains of other users here, too. Here's what I have going on:
>
> When adding new child, I show family screen, and R-click in the boxes below 
> to add a new son or daughter.
> I add name, dob. and pob.(I don't save yet)
> Then click on "add Event."
> Type "Residence" and complete the fields. (I don't save yet)
> I click "Add Another" event.
> I get as far as typing 'occupation' (or any other event) and when I tab to 
> next field, the runtime error occurs.
>
> Runtime error '3021 '
> No current record.
> OK. (Legacy closes by itself - I don't have time to click anything)
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
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> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Run-time error 3021

[RICHARD SCHULTHIES]

Yes
Rich in LA CA



 From: R G Strong-genes 
To: LegacyUserGroup@LegacyUsers.com
Sent: Monday, April 9, 2012 10:12 AM
Subject: Re: [LegacyUG] Run-time error 3021


I believe what he meant was that by you not saving the new person and new
event before you add another event you are creating the runtime error because
there is no record because you did not save the first record and event. You
should save the first event before you create another event. By not saving you
are expecting the other to be “stored” in the computer memory while you add
another, etc.
Russ

From: Marilyn Clark
Sent: Sunday, April 08, 2012 12:59 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
 Rich, I don't understand your reply to my message!

Marilyn

(I removed the rest of my original post...for brevity)


>
> From: RICHARD SCHULTHIES 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Sunday, April 8, 2012 1:48 AM
>Subject: Re: [LegacyUG] Run-time error 3021
>
>
>Why are you confusing the computer? Unless you have a huge mainframe, you are 
>asking the computer to 'store' in the ethernet in a way it was not created 
>for. What is the purpose?
>Rich in LA CA
>
>
>
>From: Marilyn Clark 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Saturday, April 7, 2012 12:10 PM
>Subject: [LegacyUG] Run-time error 3021
>
>
>I sent this problem report to the folks at Legacy today, but thought I'd pick 
>the brains of other users here, too. Here's what I have going on:
>
>
>When adding new child, I show family screen, and R-click in the boxes below to 
>add a new son or daughter.
>I add name, dob. and pob.(I don't
  save yet)
>Then click on "add Event."
>Type "Residence" and complete the
  fields. (I don't save yet)
>I click "Add Another" event.
>I get as far as
  typing 'occupation' (or any other event) and when I tab to next field, the
  runtime error occurs.
>
>Runtime error '3021 '
>No current record.
>OK. (Legacy closes by itself - I don't have time to click
  anything)
>
>
>


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Re: [LegacyUG] Run-time error 3021

[Ron Ferguson]

No problem, Marilyn, there are times when I doubt my own sanity. Fortunately as 
yet they have not run too close together.

Ron Ferguson
http://www.fergys.co.uk/


From: Marilyn Clark
Sent: Monday, April 09, 2012 8:58 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

Thanks, Ron. this is exactly what I do with the 2 other family files on Legacy 
that do NOT have this problem. I just re-tested and it still works, just not on 
my newly-created family file. WITH sourcing thrown in, too, clipboards and all. 
I even create new sources on the fly while adding a new individual.



I sent Sherry the backup so we'll see what happens. Thanks again for letting me 
know I'm not (completely) bonkers!


Marilyn


--
  From: Ron Ferguson 
  To: LegacyUserGroup@LegacyUsers.com
  Sent: Monday, April 9, 2012 11:08 AM
  Subject: Re: [LegacyUG] Run-time error 3021


  Sherry,

  If I have understood the initial problem correctly, then it is possible to
  do as Marilyn suggests, as I have said it is a technique which I have used
  many times - and am just getting ready to test again.

  If you go to the Individual's Information Screen and add the Vital  Events,
  you can then go to the Events, without saving, and click the Add Button, now
  add, say a Residence Event, then again without saving, click the Add Another
  Button and add the details for, say, occupation. Then use all the Save
  buttons to exit. All these details should be preserved - forgot to mention,
  I use the Source and Event clipboards, as appropriate, for sourcing.

  Ron Ferguson
  http://www.fergys.co.uk/




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Re: [LegacyUG] Run-time error 3021

[Marilyn Clark]

Thanks, Ron. this is exactly what I do with the 2 other family files on Legacy 
that do NOT have this problem. I just re-tested and it still works, just not on 
my newly-created family file. WITH sourcing thrown in, too, clipboards and all. 
I even create new sources on the fly while adding a new individual.


I sent Sherry the backup so we'll see what happens. Thanks again for letting me 
know I'm not (completely) bonkers!

 
Marilyn


>
> From: Ron Ferguson 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Monday, April 9, 2012 11:08 AM
>Subject: Re: [LegacyUG] Run-time error 3021
>
>Sherry,
>
>If I have understood the initial problem correctly, then it is possible to
>do as Marilyn suggests, as I have said it is a technique which I have used
>many times - and am just getting ready to test again.
>
>If you go to the Individual's Information Screen and add the Vital  Events,
>you can then go to the Events, without saving, and click the Add Button, now
>add, say a Residence Event, then again without saving, click the Add Another
>Button and add the details for, say, occupation. Then use all the Save
>buttons to exit. All these details should be preserved - forgot to mention,
>I use the Source and Event clipboards, as appropriate, for sourcing.
>
>Ron Ferguson
>http://www.fergys.co.uk/
>
>


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Re: [LegacyUG] Run-time error 3021

[Marilyn Clark]

OK, I can buy that I have to save the new individual before starting to add 
events. However, why is there an "Add another" button on the events screen if I 
cannot use it before saving that event? The "Add another" button doesn't even 
display until I begin adding an event...

Anyway, this runtime happens even when I'm adding events to well-established 
individuals, i.e., not just added and saved the minute before.

 
Marilyn


>
> From: R G Strong-genes 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Monday, April 9, 2012 10:12 AM
>Subject: Re: [LegacyUG] Run-time error 3021
>
>
>I believe what he meant was that by you not saving the new person and new
event before you add another event you are creating the runtime error because
there is no record because you did not save the first record and event. You
should save the first event before you create another event. By not saving you
are expecting the other to be “stored” in the computer memory while you add
another, etc.
>Russ 
>
>


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Re: [LegacyUG] Run-time error 3021

[Jenny M Benson]

On 09/04/2012 20:36, Ron Ferguson wrote:
> Individual's Information Screen, in the Event Box below click Add, on the
> Add Event to... Screen: on the right hand side between Zoom and Wordwrap.

Oh yes, so it is!  Had never consciously noticed that before, and didn't
see it just now because I had looked at an existing Event rather than
looking at a new Event screen.

Apologies for doubting you, Ron!

--
Jenny M Benson



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Re: [LegacyUG] Run-time error 3021

[Ron Ferguson]

-Original Message-
From: Jenny M Benson
Sent: Monday, April 09, 2012 8:17 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

On 09/04/2012 19:08, Ron Ferguson wrote:
> click the Add Button, now
> add, say a Residence Event, then again without saving, click the Add
> Another
> Button and add the details for, say, occupation.

Where is this "Add Another Button"?  I don't have one!  The only way I
can add the Occupation Event is to SAVE (or Cancel) the Residence Event
in order to get back to the Individual's Information Screen to access
the Add Event button.

--
Jenny M Benson

Jenny,

Individual's Information Screen, in the Event Box below click Add, on the
Add Event to... Screen: on the right hand side between Zoom and Wordwrap.

Ron Ferguson
http://www.fergys.co.uk/




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Re: [LegacyUG] Run-time error 3021

[Jenny M Benson]

On 09/04/2012 19:08, Ron Ferguson wrote:
> click the Add Button, now
> add, say a Residence Event, then again without saving, click the Add Another
> Button and add the details for, say, occupation.

Where is this "Add Another Button"?  I don't have one!  The only way I
can add the Occupation Event is to SAVE (or Cancel) the Residence Event
in order to get back to the Individual's Information Screen to access
the Add Event button.

--
Jenny M Benson



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Re: [LegacyUG] Run-time error 3021

[Ron Ferguson]

Sherry,

I know that I'm a little out of practice, and probably easily confused, but
I cannot see how my description, varies from your 2nd para!

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Sherry/Support
Sent: Monday, April 09, 2012 7:47 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

Yes - you can add birth,bap/chr, death, bur/cremation and then add an
Event without saving the vitals and then add additional events after
saving the new Event you just added.

It looked to me like she wrote that she was addingEvents/Facts without
saving each Add Event window ("Then click on "add Event." Type
"Residence" and complete the fields. (I don't save yet) I click "Add
Another" event.") and that can't be done.

You do not need to click on the "Save" button in the Individual's
Information window after entering vitals and before adding
Events/Facts or after adding each Event/Fact

It works fine for me and she stated in her email that it works in
other files, just not this one, so there's obviously something going
on with that file that we need to take a look at.


Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Mon, Apr 9, 2012 at 11:08 AM, Ron Ferguson
 wrote:
> Sherry,
>
> If I have understood the initial problem correctly, then it is possible to
> do as Marilyn suggests, as I have said it is a technique which I have used
> many times - and am just getting ready to test again.
>
> If you go to the Individual's Information Screen and add the Vital
> Events,
> you can then go to the Events, without saving, and click the Add Button,
> now
> add, say a Residence Event, then again without saving, click the Add
> Another
> Button and add the details for, say, occupation. Then use all the Save
> buttons to exit. All these details should be preserved - forgot to
> mention,
> I use the Source and Event clipboards, as appropriate, for sourcing.
>
> Ron Ferguson
> http://www.fergys.co.uk/




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Re: [LegacyUG] Run-time error 3021

[Ron Ferguson]

Sherry,

I have just followed the method using the English 1911 census as I described
below with 100% success. There were some minor differences, but these should
make no difference, they never have before. 1) the family already existed,
hence: 2) to the daughter I only had to add a Residence and Occupation Event
as described below. No problem: 3) The son had a new second given name
entered, so I added this to the name field, also added Residence and
Occupation as below. All worked OK.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Ron Ferguson
Sent: Monday, April 09, 2012 7:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

Sherry,

If I have understood the initial problem correctly, then it is possible to
do as Marilyn suggests, as I have said it is a technique which I have used
many times - and am just getting ready to test again.

If you go to the Individual's Information Screen and add the Vital  Events,
you can then go to the Events, without saving, and click the Add Button, now
add, say a Residence Event, then again without saving, click the Add Another
Button and add the details for, say, occupation. Then use all the Save
buttons to exit. All these details should be preserved - forgot to mention,
I use the Source and Event clipboards, as appropriate, for sourcing.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Sherry/Support
Sent: Monday, April 09, 2012 6:18 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

She has also sent in a support ticket on this issue and I'm in
correspondence with her about it.

She can't do what she says she's doing. You have to exit out a window
by saving or cancelling before you can add a second event.



Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Mon, Apr 9, 2012 at 10:12 AM, R G Strong-genes
 wrote:
> I believe what he meant was that by you not saving the new person and new
> event before you add another event you are creating the runtime error
> because there is no record because you did not save the first record and
> event. You should save the first event before you create another event. By
> not saving you are expecting the other to be “stored” in the 
> computer
> memory
> while you add another, etc.
> Russ
>
> From: Marilyn Clark
> Sent: Sunday, April 08, 2012 12:59 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Rich, I don't understand your reply to my message!
>
> Marilyn
>
> (I removed the rest of my original post...for brevity)
>
> 
> From: RICHARD SCHULTHIES 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Sunday, April 8, 2012 1:48 AM
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Why are you confusing the computer? Unless you have a huge mainframe, you
> are asking the computer to 'store' in the ethernet in a way it was not
> created for. What is the purpose?
> Rich in LA CA
>
> From: Marilyn Clark 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Saturday, April 7, 2012 12:10 PM
> Subject: [LegacyUG] Run-time error 3021
>
> I sent this problem report to the folks at Legacy today, but thought I'd
> pick the brains of other users here, too. Here's what I have going on:
>
> When adding new child, I show family screen, and R-click in the boxes
> below
> to add a new son or daughter.
> I add name, dob. and pob.(I don't save yet)
> Then click on "add Event."
> Type "Residence" and complete the fields. (I don't save yet)
> I click "Add Another" event.
> I get as far as typing 'occupation' (or any other event) and when I tab to
> next field, the runtime error occurs.
>
> Runtime error '3021 '
> No current record.
> OK. (Legacy closes by itself - I don't have time to click anything)




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Re: [LegacyUG] Run-time error 3021

[Sherry/Support]

Yes - you can add birth,bap/chr, death, bur/cremation and then add an
Event without saving the vitals and then add additional events after
saving the new Event you just added.

It looked to me like she wrote that she was addingEvents/Facts without
saving each Add Event window ("Then click on "add Event." Type
"Residence" and complete the fields. (I don't save yet) I click "Add
Another" event.") and that can't be done.

You do not need to click on the "Save" button in the Individual's
Information window after entering vitals and before adding
Events/Facts or after adding each Event/Fact

It works fine for me and she stated in her email that it works in
other files, just not this one, so there's obviously something going
on with that file that we need to take a look at.


Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Mon, Apr 9, 2012 at 11:08 AM, Ron Ferguson
 wrote:
> Sherry,
>
> If I have understood the initial problem correctly, then it is possible to
> do as Marilyn suggests, as I have said it is a technique which I have used
> many times - and am just getting ready to test again.
>
> If you go to the Individual's Information Screen and add the Vital  Events,
> you can then go to the Events, without saving, and click the Add Button, now
> add, say a Residence Event, then again without saving, click the Add Another
> Button and add the details for, say, occupation. Then use all the Save
> buttons to exit. All these details should be preserved - forgot to mention,
> I use the Source and Event clipboards, as appropriate, for sourcing.
>
> Ron Ferguson
> http://www.fergys.co.uk/



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http://www.LegacyFamilyTree.com/Etiquette.asp
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Re: [LegacyUG] Run-time error 3021

[Ron Ferguson]

Sherry,

If I have understood the initial problem correctly, then it is possible to
do as Marilyn suggests, as I have said it is a technique which I have used
many times - and am just getting ready to test again.

If you go to the Individual's Information Screen and add the Vital  Events,
you can then go to the Events, without saving, and click the Add Button, now
add, say a Residence Event, then again without saving, click the Add Another
Button and add the details for, say, occupation. Then use all the Save
buttons to exit. All these details should be preserved - forgot to mention,
I use the Source and Event clipboards, as appropriate, for sourcing.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: Sherry/Support
Sent: Monday, April 09, 2012 6:18 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

She has also sent in a support ticket on this issue and I'm in
correspondence with her about it.

She can't do what she says she's doing. You have to exit out a window
by saving or cancelling before you can add a second event.



Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Mon, Apr 9, 2012 at 10:12 AM, R G Strong-genes
 wrote:
> I believe what he meant was that by you not saving the new person and new
> event before you add another event you are creating the runtime error
> because there is no record because you did not save the first record and
> event. You should save the first event before you create another event. By
> not saving you are expecting the other to be “stored” in the computer
> memory
> while you add another, etc.
> Russ
>
> From: Marilyn Clark
> Sent: Sunday, April 08, 2012 12:59 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Rich, I don't understand your reply to my message!
>
> Marilyn
>
> (I removed the rest of my original post...for brevity)
>
> 
> From: RICHARD SCHULTHIES 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Sunday, April 8, 2012 1:48 AM
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Why are you confusing the computer? Unless you have a huge mainframe, you
> are asking the computer to 'store' in the ethernet in a way it was not
> created for. What is the purpose?
> Rich in LA CA
>
> From: Marilyn Clark 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Saturday, April 7, 2012 12:10 PM
> Subject: [LegacyUG] Run-time error 3021
>
> I sent this problem report to the folks at Legacy today, but thought I'd
> pick the brains of other users here, too. Here's what I have going on:
>
> When adding new child, I show family screen, and R-click in the boxes
> below
> to add a new son or daughter.
> I add name, dob. and pob.(I don't save yet)
> Then click on "add Event."
> Type "Residence" and complete the fields. (I don't save yet)
> I click "Add Another" event.
> I get as far as typing 'occupation' (or any other event) and when I tab to
> next field, the runtime error occurs.
>
> Runtime error '3021 '
> No current record.
> OK. (Legacy closes by itself - I don't have time to click anything)




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Re: [LegacyUG] Run-time error 3021

[Sherry/Support]

She has also sent in a support ticket on this issue and I'm in
correspondence with her about it.

She can't do what she says she's doing. You have to exit out a window
by saving or cancelling before you can add a second event.



Sincerely,
Sherry
Technical Support
Legacy Family Tree



On Mon, Apr 9, 2012 at 10:12 AM, R G Strong-genes
 wrote:
> I believe what he meant was that by you not saving the new person and new
> event before you add another event you are creating the runtime error
> because there is no record because you did not save the first record and
> event. You should save the first event before you create another event. By
> not saving you are expecting the other to be “stored” in the computer memory
> while you add another, etc.
> Russ
>
> From: Marilyn Clark
> Sent: Sunday, April 08, 2012 12:59 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Rich, I don't understand your reply to my message!
>
> Marilyn
>
> (I removed the rest of my original post...for brevity)
>
> 
> From: RICHARD SCHULTHIES 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Sunday, April 8, 2012 1:48 AM
> Subject: Re: [LegacyUG] Run-time error 3021
>
> Why are you confusing the computer? Unless you have a huge mainframe, you
> are asking the computer to 'store' in the ethernet in a way it was not
> created for. What is the purpose?
> Rich in LA CA
>
> From: Marilyn Clark 
> To: LegacyUserGroup@LegacyUsers.com
> Sent: Saturday, April 7, 2012 12:10 PM
> Subject: [LegacyUG] Run-time error 3021
>
> I sent this problem report to the folks at Legacy today, but thought I'd
> pick the brains of other users here, too. Here's what I have going on:
>
> When adding new child, I show family screen, and R-click in the boxes below
> to add a new son or daughter.
> I add name, dob. and pob.(I don't save yet)
> Then click on "add Event."
> Type "Residence" and complete the fields. (I don't save yet)
> I click "Add Another" event.
> I get as far as typing 'occupation' (or any other event) and when I tab to
> next field, the runtime error occurs.
>
> Runtime error '3021 '
> No current record.
> OK. (Legacy closes by itself - I don't have time to click anything)



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Re: [LegacyUG] Run-time error 3021

[R G Strong-genes]

I believe what he meant was that by you not saving the new person and new event 
before you add another event you are creating the runtime error because there 
is no record because you did not save the first record and event. You should 
save the first event before you create another event. By not saving you are 
expecting the other to be “stored” in the computer memory while you add 
another, etc.
Russ

From: Marilyn Clark
Sent: Sunday, April 08, 2012 12:59 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

Rich, I don't understand your reply to my message!

Marilyn

(I removed the rest of my original post...for brevity)


--
  From: RICHARD SCHULTHIES 
  To: LegacyUserGroup@LegacyUsers.com
  Sent: Sunday, April 8, 2012 1:48 AM
  Subject: Re: [LegacyUG] Run-time error 3021


  Why are you confusing the computer? Unless you have a huge mainframe, you are 
asking the computer to 'store' in the ethernet in a way it was not created for. 
What is the purpose?
  Rich in LA CA

  From: Marilyn Clark 
  To: LegacyUserGroup@LegacyUsers.com
  Sent: Saturday, April 7, 2012 12:10 PM
  Subject: [LegacyUG] Run-time error 3021


  I sent this problem report to the folks at Legacy today, but thought I'd pick 
the brains of other users here, too. Here's what I have going on:


  When adding new child, I show family screen, and R-click in the boxes below 
to add a new son or daughter.
  I add name, dob. and pob.(I don't save yet)
  Then click on "add Event."
  Type "Residence" and complete the fields. (I don't save yet)
  I click "Add Another" event.
  I get as far as typing 'occupation' (or any other event) and when I tab to 
next field, the runtime error occurs.

  Runtime error '3021 '
  No current record.
  OK. (Legacy closes by itself - I don't have time to click anything)







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Re: [LegacyUG] Run-time error 3021

[Ron Ferguson]

Marilyn,

I do not understand Rich’s response either. The technique which you describe is 
the one which I use all the time without problem. I have just come out of 
hospital after a few days for a minor op. and whilst I have been following 
things on my mobile I have not had access to a computer to test on my set up, 
so I cannot confirm whether something has gone wrong with this Legacy procedure.

At present I am working my way through 350 emails, and when finished will test 
to see if I am getting the same problem.

Ron Ferguson
http://www.fergys.co.uk/


From: Marilyn Clark
Sent: Sunday, April 08, 2012 5:59 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021

Rich, I don't understand your reply to my message!

Marilyn

(I removed the rest of my original post...for brevity)


--
  From: RICHARD SCHULTHIES 
  To: LegacyUserGroup@LegacyUsers.com
  Sent: Sunday, April 8, 2012 1:48 AM
  Subject: Re: [LegacyUG] Run-time error 3021


  Why are you confusing the computer? Unless you have a huge mainframe, you are 
asking the computer to 'store' in the ethernet in a way it was not created for. 
What is the purpose?
  Rich in LA CA

  From: Marilyn Clark 
  To: LegacyUserGroup@LegacyUsers.com
  Sent: Saturday, April 7, 2012 12:10 PM
  Subject: [LegacyUG] Run-time error 3021


  I sent this problem report to the folks at Legacy today, but thought I'd pick 
the brains of other users here, too. Here's what I have going on:


  When adding new child, I show family screen, and R-click in the boxes below 
to add a new son or daughter.
  I add name, dob. and pob.(I don't save yet)
  Then click on "add Event."
  Type "Residence" and complete the fields. (I don't save yet)
  I click "Add Another" event.
  I get as far as typing 'occupation' (or any other event) and when I tab to 
next field, the runtime error occurs.

  Runtime error '3021 '
  No current record.
  OK. (Legacy closes by itself - I don't have time to click anything)





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Re: [LegacyUG] Run-time error 3021

[RICHARD SCHULTHIES]

You make an issue as to when you save things. Until Legacy has been saved,

your data may remain 'unsaved' which means at turn off time, it may not survive 
the turn off.
 
'I add name, dob. and pob.(I don't save yet)'




 From: Marilyn Clark 
To: LegacyUserGroup@LegacyUsers.com
Sent: Sunday, April 8, 2012 9:59 AM
Subject: Re: [LegacyUG] Run-time error 3021


Rich, I don't understand your reply to my message!

Marilyn

(I removed the rest of my original post...for brevity)

 
>
> From: RICHARD SCHULTHIES 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Sunday, April 8, 2012 1:48 AM
>Subject: Re: [LegacyUG] Run-time error 3021
>
>
>Why are you confusing the computer? Unless you have a huge mainframe, you are 
>asking the computer to 'store' in the ethernet in a way it was not created 
>for. What is the purpose?
>Rich in LA CA
>
>
>
>
> From: Marilyn Clark 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Saturday, April 7, 2012 12:10 PM
>Subject: [LegacyUG] Run-time error 3021
>
>
>I sent this problem report to the folks at Legacy today, but thought I'd pick 
>the brains of other users here, too. Here's what I have going on:
>
>
>When adding new child, I show family screen, and R-click in the boxes below to 
>add a new son or daughter.
>I add name, dob. and pob.(I don't save yet)
>Then click on "add Event."
>Type "Residence" and complete the fields. (I don't save yet)
>I click "Add Another" event.
>I get as far as typing 'occupation' (or any other event) and when I tab to 
>next field, the runtime error occurs.
>
>Runtime error '3021 '
>No current record.
>OK. (Legacy closes by itself - I don't have time to click anything)
>
>
>

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Re: [LegacyUG] Run-time error 3021

[Marilyn Clark]

Rich, I don't understand your reply to my message!

 
Marilyn

(I removed the rest of my original post...for brevity)


>
> From: RICHARD SCHULTHIES 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Sunday, April 8, 2012 1:48 AM
>Subject: Re: [LegacyUG] Run-time error 3021
>
>
>Why are you confusing the computer? Unless you have a huge mainframe, you are 
>asking the computer to 'store' in the ethernet in a way it was not created 
>for. What is the purpose?
>Rich in LA CA
>
>
>From: Marilyn Clark 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Saturday, April 7, 2012 12:10 PM
>Subject: [LegacyUG] Run-time error 3021
>
>
>I sent this problem report to the folks at Legacy today, but thought I'd pick 
>the brains of other users here, too. Here's what I have going on:
>
>
>When adding new child, I show family screen, and R-click in the boxes below to 
>add a new son or daughter.
>I add name, dob. and pob.(I don't save yet)
>Then click on "add Event."
>Type "Residence" and complete the fields. (I don't save yet)
>I click "Add Another" event.
>I get as far as typing 'occupation' (or any other event) and when I tab to 
>next field, the runtime error occurs.
>
>Runtime error '3021 '
>No current record.
>OK. (Legacy closes by itself - I don't have time to click anything)
>
>
>


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http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Re: [LegacyUG] Run-time error 3021

[RICHARD SCHULTHIES]

Why are you confusing the computer? Unless you have a huge mainframe, you are 
asking the computer to 'store' in the ethernet in a way it was not created for. 
What is the purpose?
Rich in LA CA



 From: Marilyn Clark 
To: LegacyUserGroup@LegacyUsers.com
Sent: Saturday, April 7, 2012 12:10 PM
Subject: [LegacyUG] Run-time error 3021


I sent this problem report to the folks at Legacy today, but thought I'd pick 
the brains of other users here, too. Here's what I have going on:

When adding new child, I show family screen, and R-click in the boxes below to 
add a new son or daughter.
I add name, dob. and pob.(I don't save yet)
Then click on "add Event."
Type "Residence" and complete the fields. (I don't save yet)
I click "Add Another" event.
I get as far as typing 'occupation' (or any other event) and when I tab to next 
field, the runtime error occurs.

Runtime error '3021 '
No current record.
OK. (Legacy closes by itself - I don't have time to click anything)

Then when I re-open Legacy and the database, and return to that record, it is 
there, but only the Surname is there. No
 dob or pob. The first-entered event is there. The second-entered event just 
has a blank line there, and if I click it and select 'edit' I can go ahead and 
enter the items in the fields and save it.

I also tried saving the new person before adding any events; then the Given 
Name, dates and places are retained, but I still get the run-time 3021 when I 
try to use "add another" event.

I tried doing the "add another" on an existing person (not a brand-new 
addition) and I continue to get the run-time 3021 error.

I tried saving the new person before going to add new events. I added 3 events, 
saving each event one-at-a-time, then finally, attempting to use the "add 
Another" button, same error.

I did all your suggested fixes; the first time I did the Check/Repair an error 
message came up:
"Error getting next deleted RIN. Error 3021: No Current Record. Try Again?" I 
continued with the repair. I also exported to a new family file and
 the problem continues.

When I look at the Index view I count 41 individuals plus a "0" blank at the 
top of the list. When I check the Gen.Info. icon it says there are 37 
individuals.(I removed viewing alt names and married names on the Index, so 
they are unique persons) And their RINs are all sequential, no gaps. (I forgot 
to mention this to Legacy support)

I am inputting these all new, no imports. At one point I had a husband and wife 
who did not belong in the tree. They had one daughter, who DID belong. I 
deleted each of the husband and wife, and linked the 'loose' daughter to the 
correct parents. Maybe something went askew here?

I have another Legacy db that does NOT replicate this error. So there must be 
something amiss with this one. I did as the Help advice says and exported to a 
new Familyfile but it still continues to crash on 3021.

I am running Vista 64x, have the .180 version, just began inputting these names 
on Apr
 2nd. My Windows program is pretty up to date, and since my other family files 
don't experience this problem, I doubt that it's the Windows component. Help, 
please!! Thanks.

Marilyn

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Re: [LegacyUG] Run-time error 3021

[Gene Young]

On 4/7/2012 5:21 PM, Marilyn Clark wrote:
> I did everything at least twice. I only exported once. I thought I'd
> made that clear...
> Marilyn
You did not mention going to Legacy's website for a solution, but if
that didn't work I would wait for Monday to contact support again.  They
do not work weekends, especially holiday weekends.


--

Gene Young
Researching Young, Harer, Cox & Sallada
With Legacy Family Tree
http://myyoungs.atspace.com/index.htm



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Re: [LegacyUG] Run-time error 3021

[Marilyn Clark]

I did everything at least twice. I only exported once. I thought I'd made that 
clear...
 
Marilyn


>
> From: Gene Young 
>To: LegacyUserGroup@LegacyUsers.com
>Sent: Saturday, April 7, 2012 12:44 PM
>Subject: Re: [LegacyUG] Run-time error 3021
>
>On 4/7/2012 3:10 PM, Marilyn Clark wrote:
>> I sent this problem report to the folks at Legacy today, but thought I'd
>> pick the brains of other users here, too. Here's what I have going on:
>
>Did you go here and follow these suggestions.
>
>http://www.legacyfamilytree.com/helpJetServPk.asp
>
>
>--
>
>Gene Young
>Researching Young, Harer, Cox & Sallada
>With Legacy Family Tree
>http://myyoungs.atspace.com/index.htm
>
>
>
>


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Re: [LegacyUG] Run-time error 3021

[Gene Young]

On 4/7/2012 3:10 PM, Marilyn Clark wrote:
> I sent this problem report to the folks at Legacy today, but thought I'd
> pick the brains of other users here, too. Here's what I have going on:

Did you go here and follow these suggestions.

http://www.legacyfamilytree.com/helpJetServPk.asp


--

Gene Young
Researching Young, Harer, Cox & Sallada
With Legacy Family Tree
http://myyoungs.atspace.com/index.htm



Legacy User Group guidelines:
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Archived messages after Nov. 21 2009:
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[LegacyUG] Run-time error 3021

[Marilyn Clark]

I sent this problem report to the folks at Legacy today, but thought I'd pick 
the brains of other users here, too. Here's what I have going on:

When adding new child, I show family screen, and R-click in the boxes below to 
add a new son or daughter.
I add name, dob. and pob.(I don't save yet)
Then click on "add Event."
Type "Residence" and complete the fields. (I don't save yet)
I click "Add Another" event.
I get as far as typing 'occupation' (or any other event) and when I tab to next 
field, the runtime error occurs.

Runtime error '3021 '
No current record.
OK. (Legacy closes by itself - I don't have time to click anything)

Then when I re-open Legacy and the database, and return to that record, it is 
there, but only the Surname is there. No dob or pob. The first-entered event is 
there. The second-entered event just has a blank line there, and if I click it 
and select 'edit' I can go ahead and enter the items in the fields and save it.

I also tried saving the new person before adding any events; then the Given 
Name, dates and places are retained, but I still get the run-time 3021 when I 
try to use "add another" event.

I tried doing the "add another" on an existing person (not a brand-new 
addition) and I continue to get the run-time 3021 error.

I tried saving the new person before going to add new events. I added 3 events, 
saving each event one-at-a-time, then finally, attempting to use the "add 
Another" button, same error.

I did all your suggested fixes; the first time I did the Check/Repair an error 
message came up:
"Error getting next deleted RIN. Error 3021: No Current Record. Try Again?" I 
continued with the repair. I also exported to a new family file and the problem 
continues.

When I look at the Index view I count 41 individuals plus a "0" blank at the 
top of the list. When I check the Gen.Info. icon it says there are 37 
individuals.(I removed viewing alt names and married names on the Index, so 
they are unique persons) And their RINs are all sequential, no gaps. (I forgot 
to mention this to Legacy support)

I am inputting these all new, no imports. At one point I had a husband and wife 
who did not belong in the tree. They had one daughter, who DID belong. I 
deleted each of the husband and wife, and linked the 'loose' daughter to the 
correct parents. Maybe something went askew here?

I have another Legacy db that does NOT replicate this error. So there must be 
something amiss with this one. I did as the Help advice says and exported to a 
new Familyfile but it still continues to crash on 3021.

I am running Vista 64x, have the .180 version, just began inputting these names 
on Apr 2nd. My Windows program is pretty up to date, and since my other family 
files don't experience this problem, I doubt that it's the Windows component. 
Help, please!! Thanks.

 
Marilyn


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Archived messages after Nov. 21 2009:
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Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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