Re: Apple Accessibility is great.

2017-04-26 Thread David Chittenden 
Interesting considering that they have some blind people working in the 
position. If it is not accessible, they have accessible work-arounds in place.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 27/04/2017, at 14:00, jaan ali  wrote:
> 
> I heard that there VoIP software is not accessible for blind people
> 
> Get Outlook for iOS
> From: macvisionaries@googlegroups.com  on 
> behalf of David Chittenden 
> Sent: Wednesday, April 26, 2017 10:50:54 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: Apple Accessibility is great.
>  
> Re: Apple phone support:
> 
> Apple has their At Home service team. The At Home Support workers work from 
> their homes. This is all of Apple's phone support, whether general or 
> accessibility. The calls are all managed on VOIP, and the support person is 
> using a specially set up iMac Pro.  Apple currently has a few blind people 
> working in this position.
> 
> I went through the first interview for this position in Australia, but found 
> a beter position, in my chosen field, so removed myself from Apple's hiring 
> cycle.
> 
> Kind regards,
> 
> David Chittenden, MSc, MRCAA
> Email: dchitten...@gmail.com
> Mobile: +61 488 988 936
> Sent from my iPhone
> 
> > On 26/04/2017, at 21:37, Scott Granados  wrote:
> > 
> > I’ve had mixed support from Apple but consistently good responses from 
> > accessibility.  I also had similar experiences in fact I think I may have 
> > gotten a blind support engineer at one point.  I had folks on the regular 
> > support line generally not know as much as I do when it comes to the 
> > products but Accessibility support has always been good.  They have also 
> > been quick to answer my questions when new products come out like how to 
> > start VO on the new model with fingerprint censor etc.
> > 
> > I won’t bash accessibility help either, so far so good.  Regular support 
> > has been about 50 / 50
> > 
> >> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
> >> 
> >> Hi.
> >> 
> >> Before any of you slag Apple off, just listen to my story then you can 
> >> slagg Apple to high heaven!
> >> 
> >> Today I found an e-mail which said that my Apple Storage plan was under 
> >> threat.  So I got really worried because recently I had a lot of e-mails 
> >> which were all phishing e-mails and wanted to make sure this was not 
> >> another one.
> >> 
> >> So I called the normal number which I normally called and after talking to 
> >> an apple advisor, he put me through to Apple accessibility who really 
> >> helped with everything.  I'll tell you, he was great.  He also said that 
> >> the department was open 24 7 and he gave me the UK Accessibility phone 
> >> number which I paste below for those who live in the UK.
> >> 
> >> The number is:
> >> 
> >> 0800 048 0754.
> >> 
> >> Please give this number to your friends who use Apple.
> >> 
> >> I cannot praise the person on the other end highly enough as he solved my 
> >> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
> >> He was so imporessed with my voice over skills as he said he spoke to a 
> >> lot of people who had lost their vision or who had come to use voice over 
> >> after switching from jaws.
> >> 
> >> So now who ever wants to, can slag Apple off to their heart's content!  I 
> >> won't this evening.
> >> 
> >> Kawal.
> >> 
> >> --
> >> The following information is important for all members of the Mac 
> >> Visionaries list.
> >> 
> >> If you have any questions or concerns about the running of this list, or 
> >> if you feel that a member's post is inappropriate, please contact the 
> >> owners or moderators directly rather than posting on the list itself.
> >> 
> >> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
> >> at:  macvisionaries+modera...@googlegroups.com and your owner is Cara 
> >> Quinn - you can reach Cara at caraqu...@caraquinn.com
> >> 
> >> The archives for this list can be searched at:
> >> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> >> ---
> >> You received this message because you are subscribed to the Google Groups 
> >> "MacVisionaries" group.
> >> To unsubscribe from this group and stop receiving emails from it, send an 
> >

Re: Apple Accessibility is great.

2017-04-26 Thread jaan ali 
I heard that there VoIP software is not accessible for blind people

Get Outlook for iOS<https://aka.ms/o0ukef>

From: macvisionaries@googlegroups.com  on 
behalf of David Chittenden 
Sent: Wednesday, April 26, 2017 10:50:54 PM
To: macvisionaries@googlegroups.com
Subject: Re: Apple Accessibility is great.

Re: Apple phone support:

Apple has their At Home service team. The At Home Support workers work from 
their homes. This is all of Apple's phone support, whether general or 
accessibility. The calls are all managed on VOIP, and the support person is 
using a specially set up iMac Pro. Apple currently has a few blind people 
working in this position.

I went through the first interview for this position in Australia, but found a 
beter position, in my chosen field, so removed myself from Apple's hiring cycle.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 26/04/2017, at 21:37, Scott Granados  wrote:
>
> I’ve had mixed support from Apple but consistently good responses from 
> accessibility.  I also had similar experiences in fact I think I may have 
> gotten a blind support engineer at one point.  I had folks on the regular 
> support line generally not know as much as I do when it comes to the products 
> but Accessibility support has always been good.  They have also been quick to 
> answer my questions when new products come out like how to start VO on the 
> new model with fingerprint censor etc.
>
> I won’t bash accessibility help either, so far so good.  Regular support has 
> been about 50 / 50
>
>> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
>>
>> Hi.
>>
>> Before any of you slag Apple off, just listen to my story then you can slagg 
>> Apple to high heaven!
>>
>> Today I found an e-mail which said that my Apple Storage plan was under 
>> threat.  So I got really worried because recently I had a lot of e-mails 
>> which were all phishing e-mails and wanted to make sure this was not another 
>> one.
>>
>> So I called the normal number which I normally called and after talking to 
>> an apple advisor, he put me through to Apple accessibility who really helped 
>> with everything.  I'll tell you, he was great.  He also said that the 
>> department was open 24 7 and he gave me the UK Accessibility phone number 
>> which I paste below for those who live in the UK.
>>
>> The number is:
>>
>> 0800 048 0754.
>>
>> Please give this number to your friends who use Apple.
>>
>> I cannot praise the person on the other end highly enough as he solved my 
>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>> of people who had lost their vision or who had come to use voice over after 
>> switching from jaws.
>>
>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>> won't this evening.
>>
>> Kawal.
>>
>> --
>> The following information is important for all members of the Mac 
>> Visionaries list.
>>
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>>
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com
>>
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
>> ---
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com.
>> To post to this group, send email to macvisionaries@googlegroups.com.
>> Visit this group at https://groups.google.com/group/macvisionaries.
>> For more options, visit https://groups.google.com/d/optout.
>
> --
> The following information is important for all members of the Mac Visionaries 
> list.
>
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> macvisionaries+modera...@googl

Re: Apple Accessibility is great.

2017-04-26 Thread David Chittenden 
Re: Apple phone support:

Apple has their At Home service team. The At Home Support workers work from 
their homes. This is all of Apple's phone support, whether general or 
accessibility. The calls are all managed on VOIP, and the support person is 
using a specially set up iMac Pro. Apple currently has a few blind people 
working in this position.

I went through the first interview for this position in Australia, but found a 
beter position, in my chosen field, so removed myself from Apple's hiring cycle.

Kind regards,

David Chittenden, MSc, MRCAA
Email: dchitten...@gmail.com
Mobile: +61 488 988 936
Sent from my iPhone

> On 26/04/2017, at 21:37, Scott Granados  wrote:
> 
> I’ve had mixed support from Apple but consistently good responses from 
> accessibility.  I also had similar experiences in fact I think I may have 
> gotten a blind support engineer at one point.  I had folks on the regular 
> support line generally not know as much as I do when it comes to the products 
> but Accessibility support has always been good.  They have also been quick to 
> answer my questions when new products come out like how to start VO on the 
> new model with fingerprint censor etc.
> 
> I won’t bash accessibility help either, so far so good.  Regular support has 
> been about 50 / 50
> 
>> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
>> 
>> Hi.
>> 
>> Before any of you slag Apple off, just listen to my story then you can slagg 
>> Apple to high heaven!
>> 
>> Today I found an e-mail which said that my Apple Storage plan was under 
>> threat.  So I got really worried because recently I had a lot of e-mails 
>> which were all phishing e-mails and wanted to make sure this was not another 
>> one.
>> 
>> So I called the normal number which I normally called and after talking to 
>> an apple advisor, he put me through to Apple accessibility who really helped 
>> with everything.  I'll tell you, he was great.  He also said that the 
>> department was open 24 7 and he gave me the UK Accessibility phone number 
>> which I paste below for those who live in the UK.
>> 
>> The number is:
>> 
>> 0800 048 0754.
>> 
>> Please give this number to your friends who use Apple.
>> 
>> I cannot praise the person on the other end highly enough as he solved my 
>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>> of people who had lost their vision or who had come to use voice over after 
>> switching from jaws.
>> 
>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>> won't this evening.
>> 
>> Kawal.
>> 
>> --
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
>> ---
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com.
>> To post to this group, send email to macvisionaries@googlegroups.com.
>> Visit this group at https://groups.google.com/group/macvisionaries.
>> For more options, visit https://groups.google.com/d/optout.
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
> To post to this group, send email to macvisionaries@googlegroups.com.
> Visit this group at https://groups.google.com/group/macvisionaries.
> For more options, visit https://groups.google.com/d/optout.

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns abo

Re: Apple Accessibility is great.

2017-04-26 Thread Sandi Jazmin Kruse 
i have yet to have bad time with apple support or their accessibility team,

On 4/26/17, Simon Fogarty  wrote:
> I'd like to know if NZ has an apple accessibility number,
>
>  Most of the time we get people that don't know what day it is rather than
> what they are using.
>
> -Original Message-
> From: macvisionaries@googlegroups.com
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Scott Granados
> Sent: Wednesday, 26 April 2017 11:40 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: Apple Accessibility is great.
>
> I don’t think that’s slagging Apple.  For example, if I didn’t care I would
> have just switched to the other guys.  I actually forwarded my concerns as
> Ray mentioned and also raised concerns about issues I had with Google to
> them directly as well.  (I have better connections at Google)  I care so I
> raise the concerns with the hopes things will improve.
>
>
>> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu  wrote:
>>
>> Let's say Ray, people do slag Apple off on this list when something is not
>> to their satisfaction or that Siri isn't as good as so and so.  For
>> example you can read mails from the past few days.  Everyone is entitled
>> to their opinion and yes at times, I do criticise when it is needed.  But
>> at times, I think a lot of people forget that Apple is good because we
>> have voice Over on a main stream computer.  I know that many of us have
>> got used to this so when something isn't right, we will criticise and
>> complain and we will take what we have for granted.  I am no exception.  I
>> admit that I do criticise and complain and others will go on the defensive
>> when they are called out for doing so.  There is no harm when something
>> isn't right.  So Ray, this isn't about one operating system or another.
>> It's about a wonderful service that we have from a mainstream provider of
>> computer software.  You can have this on Windows if you are using jaws but
>> not using Narrator.  That was my point Ray.
>>
>> Kawal.
>>> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
>>>
>>> Kawal,
>>>
>>> What causes you to think we want to “slag Apple off”?  Surely, you are
>>> aware that most of us here use Macs and other Apple products with a
>>> fairly high degree of personal and professional satisfaction.  As for the
>>> e-mail you mentioned, surely, you are aware that this was a spam e-mail
>>> designed to scare you?  You were right to be suspicious.  Yes, Apple’s
>>> accessibility department has undergone much revision of late and this
>>> fact can be hard to see if one has not dealt with Apple over the phone
>>> for a little while.  I myself came from using windows and JAWS back in
>>> November of 2009.  I can say without reservation that it is my firm
>>> intention to NEVER switch back to windows.
>>>
>>>
>>> Sent from my Mac, The Only computer with full accessibility for the blind
>>> built-in
>>>
>>> Sincerely, The Constantly Barefooted Ray,
>>>
>>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless
>>> iPhone7+ and Apple TV user!
>>>
>>>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu 
>>>> wrote:
>>>>
>>>> Hi.
>>>>
>>>> Before any of you slag Apple off, just listen to my story then you can
>>>> slagg Apple to high heaven!
>>>>
>>>> Today I found an e-mail which said that my Apple Storage plan was under
>>>> threat.  So I got really worried because recently I had a lot of e-mails
>>>> which were all phishing e-mails and wanted to make sure this was not
>>>> another one.
>>>>
>>>> So I called the normal number which I normally called and after talking
>>>> to an apple advisor, he put me through to Apple accessibility who really
>>>> helped with everything.  I'll tell you, he was great.  He also said that
>>>> the department was open 24 7 and he gave me the UK Accessibility phone
>>>> number which I paste below for those who live in the UK.
>>>>
>>>> The number is:
>>>>
>>>> 0800 048 0754.
>>>>
>>>> Please give this number to your friends who use Apple.
>>>>
>>>> I cannot praise the person on the other end highly enough as he solved
>>>> my problems in about 5 minutes.  However we chatted for at least 20
>>>> minutes.  He was so imporessed with my voice over skills as he said he
&g

RE: Apple Accessibility is great.

2017-04-26 Thread Simon Fogarty 
I'd like to know if NZ has an apple accessibility number,

 Most of the time we get people that don't know what day it is rather than what 
they are using.

-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Scott Granados
Sent: Wednesday, 26 April 2017 11:40 PM
To: macvisionaries@googlegroups.com
Subject: Re: Apple Accessibility is great.

I don’t think that’s slagging Apple.  For example, if I didn’t care I would 
have just switched to the other guys.  I actually forwarded my concerns as Ray 
mentioned and also raised concerns about issues I had with Google to them 
directly as well.  (I have better connections at Google)  I care so I raise the 
concerns with the hopes things will improve.


> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu  wrote:
> 
> Let's say Ray, people do slag Apple off on this list when something is not to 
> their satisfaction or that Siri isn't as good as so and so.  For example you 
> can read mails from the past few days.  Everyone is entitled to their opinion 
> and yes at times, I do criticise when it is needed.  But at times, I think a 
> lot of people forget that Apple is good because we have voice Over on a main 
> stream computer.  I know that many of us have got used to this so when 
> something isn't right, we will criticise and complain and we will take what 
> we have for granted.  I am no exception.  I admit that I do criticise and 
> complain and others will go on the defensive when they are called out for 
> doing so.  There is no harm when something isn't right.  So Ray, this isn't 
> about one operating system or another.  It's about a wonderful service that 
> we have from a mainstream provider of computer software.  You can have this 
> on Windows if you are using jaws but not using Narrator.  That was my point 
> Ray.
> 
> Kawal.
>> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
>> 
>> Kawal,
>> 
>> What causes you to think we want to “slag Apple off”?  Surely, you are aware 
>> that most of us here use Macs and other Apple products with a fairly high 
>> degree of personal and professional satisfaction.  As for the e-mail you 
>> mentioned, surely, you are aware that this was a spam e-mail designed to 
>> scare you?  You were right to be suspicious.  Yes, Apple’s accessibility 
>> department has undergone much revision of late and this fact can be hard to 
>> see if one has not dealt with Apple over the phone for a little while.  I 
>> myself came from using windows and JAWS back in November of 2009.  I can say 
>> without reservation that it is my firm intention to NEVER switch back to 
>> windows.
>> 
>> 
>> Sent from my Mac, The Only computer with full accessibility for the blind 
>> built-in
>> 
>> Sincerely, The Constantly Barefooted Ray,
>> 
>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
>> iPhone7+ and Apple TV user!
>> 
>>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu  wrote:
>>> 
>>> Hi.
>>> 
>>> Before any of you slag Apple off, just listen to my story then you can 
>>> slagg Apple to high heaven!
>>> 
>>> Today I found an e-mail which said that my Apple Storage plan was under 
>>> threat.  So I got really worried because recently I had a lot of e-mails 
>>> which were all phishing e-mails and wanted to make sure this was not 
>>> another one.
>>> 
>>> So I called the normal number which I normally called and after talking to 
>>> an apple advisor, he put me through to Apple accessibility who really 
>>> helped with everything.  I'll tell you, he was great.  He also said that 
>>> the department was open 24 7 and he gave me the UK Accessibility phone 
>>> number which I paste below for those who live in the UK.
>>> 
>>> The number is:
>>> 
>>> 0800 048 0754.
>>> 
>>> Please give this number to your friends who use Apple.
>>> 
>>> I cannot praise the person on the other end highly enough as he solved my 
>>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>>> of people who had lost their vision or who had come to use voice over after 
>>> switching from jaws.
>>> 
>>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>>> won't this evening.
>>> 
>>> Kawal.
>>> 
>>> --
>>> The following information is important for all members of the Mac 
&g

Re: Apple Accessibility is great.

2017-04-26 Thread Scott Granados 
I don’t think that’s slagging Apple.  For example, if I didn’t care I would 
have just switched to the other guys.  I actually forwarded my concerns as Ray 
mentioned and also raised concerns about issues I had with Google to them 
directly as well.  (I have better connections at Google)  I care so I raise the 
concerns with the hopes things will improve.


> On Apr 25, 2017, at 3:23 PM, Kawal Gucukoglu  wrote:
> 
> Let's say Ray, people do slag Apple off on this list when something is not to 
> their satisfaction or that Siri isn't as good as so and so.  For example you 
> can read mails from the past few days.  Everyone is entitled to their opinion 
> and yes at times, I do criticise when it is needed.  But at times, I think a 
> lot of people forget that Apple is good because we have voice Over on a main 
> stream computer.  I know that many of us have got used to this so when 
> something isn't right, we will criticise and complain and we will take what 
> we have for granted.  I am no exception.  I admit that I do criticise and 
> complain and others will go on the defensive when they are called out for 
> doing so.  There is no harm when something isn't right.  So Ray, this isn't 
> about one operating system or another.  It's about a wonderful service that 
> we have from a mainstream provider of computer software.  You can have this 
> on Windows if you are using jaws but not using Narrator.  That was my point 
> Ray.
> 
> Kawal.
>> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
>> 
>> Kawal,
>> 
>> What causes you to think we want to “slag Apple off”?  Surely, you are aware 
>> that most of us here use Macs and other Apple products with a fairly high 
>> degree of personal and professional satisfaction.  As for the e-mail you 
>> mentioned, surely, you are aware that this was a spam e-mail designed to 
>> scare you?  You were right to be suspicious.  Yes, Apple’s accessibility 
>> department has undergone much revision of late and this fact can be hard to 
>> see if one has not dealt with Apple over the phone for a little while.  I 
>> myself came from using windows and JAWS back in November of 2009.  I can say 
>> without reservation that it is my firm intention to NEVER switch back to 
>> windows.
>> 
>> 
>> Sent from my Mac, The Only computer with full accessibility for the blind 
>> built-in
>> 
>> Sincerely, The Constantly Barefooted Ray,
>> 
>> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
>> iPhone7+ and Apple TV user!
>> 
>>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu  wrote:
>>> 
>>> Hi.
>>> 
>>> Before any of you slag Apple off, just listen to my story then you can 
>>> slagg Apple to high heaven!
>>> 
>>> Today I found an e-mail which said that my Apple Storage plan was under 
>>> threat.  So I got really worried because recently I had a lot of e-mails 
>>> which were all phishing e-mails and wanted to make sure this was not 
>>> another one.
>>> 
>>> So I called the normal number which I normally called and after talking to 
>>> an apple advisor, he put me through to Apple accessibility who really 
>>> helped with everything.  I'll tell you, he was great.  He also said that 
>>> the department was open 24 7 and he gave me the UK Accessibility phone 
>>> number which I paste below for those who live in the UK.
>>> 
>>> The number is:
>>> 
>>> 0800 048 0754.
>>> 
>>> Please give this number to your friends who use Apple.
>>> 
>>> I cannot praise the person on the other end highly enough as he solved my 
>>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>>> of people who had lost their vision or who had come to use voice over after 
>>> switching from jaws.
>>> 
>>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>>> won't this evening.
>>> 
>>> Kawal.
>>> 
>>> --
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather than posting on the list itself.
>>> 
>>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at: 
>>>  macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - 
>>> you can reach Cara at caraqu...@caraquinn.com
>>> 
>>> The archives for this list can be searched at:
>>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
>>> ---
>>> You received this message because you are subscribed to the Google Groups 
>>> "MacVisionaries" group.
>>> To unsubscribe from this group and stop receiving emails from it, send an 
>>> email to macvisionaries+unsubscr...@googlegroups.com.
>>> To post to this group, send email to macvisionaries@googlegroups.com.
>>> Visit this group at https://groups.google.com/group/macvisionaries.
>>> For more options

Re: Apple Accessibility is great.

2017-04-26 Thread Scott Granados 
I’ve had mixed support from Apple but consistently good responses from 
accessibility.  I also had similar experiences in fact I think I may have 
gotten a blind support engineer at one point.  I had folks on the regular 
support line generally not know as much as I do when it comes to the products 
but Accessibility support has always been good.  They have also been quick to 
answer my questions when new products come out like how to start VO on the new 
model with fingerprint censor etc.

I won’t bash accessibility help either, so far so good.  Regular support has 
been about 50 / 50

> On Apr 25, 2017, at 1:48 PM, Kawal Gucukoglu  wrote:
> 
> Hi.
> 
> Before any of you slag Apple off, just listen to my story then you can slagg 
> Apple to high heaven!
> 
> Today I found an e-mail which said that my Apple Storage plan was under 
> threat.  So I got really worried because recently I had a lot of e-mails 
> which were all phishing e-mails and wanted to make sure this was not another 
> one.
> 
> So I called the normal number which I normally called and after talking to an 
> apple advisor, he put me through to Apple accessibility who really helped 
> with everything.  I'll tell you, he was great.  He also said that the 
> department was open 24 7 and he gave me the UK Accessibility phone number 
> which I paste below for those who live in the UK.
> 
> The number is:
> 
> 0800 048 0754.
> 
> Please give this number to your friends who use Apple.
> 
> I cannot praise the person on the other end highly enough as he solved my 
> problems in about 5 minutes.  However we chatted for at least 20 minutes.  He 
> was so imporessed with my voice over skills as he said he spoke to a lot of 
> people who had lost their vision or who had come to use voice over after 
> switching from jaws.
> 
> So now who ever wants to, can slag Apple off to their heart's content!  I 
> won't this evening.
> 
> Kawal.
> 
> --
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> list.
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Re: Apple Accessibility is great.

2017-04-25 Thread E.T. 

Ray,
   Apparently you are blissfully unaware of the recent thread that has 
gone way off topic? Kawal alluded to this thread in an effort to bring 
things back on a positive note. Why did you respond to her and not take 
a stand against the off topic thread? (smiles)


From E.T.'s Keyboard. . .
  "God for you is where you sweep away all the
  mysteries of the world, all the challenges to
  our intelligence. You simply turn your mind off
  and say God did it." --Carl Sagan
E-mail: ancient.ali...@icloud.com

On 4/25/2017 10:57 AM, Ray Foret jr wrote:

Kawal,

What causes you to think we want to “slag Apple off”?  Surely, you are
aware that most of us here use Macs and other Apple products with a
fairly high degree of personal and professional satisfaction.  As for
the e-mail you mentioned, surely, you are aware that this was a spam
e-mail designed to scare you?  You were right to be suspicious.  Yes,
Apple’s accessibility department has undergone much revision of late and
this fact can be hard to see if one has not dealt with Apple over the
phone for a little while.  I myself came from using windows and JAWS
back in November of 2009.  I can say without reservation that it is my
firm intention to NEVER switch back to windows.


Sent from my Mac, The Only computer with full accessibility for the
blind built-in

Sincerely, The Constantly Barefooted Ray,

Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon
Wireless iPhone7+ and Apple TV user!


On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu mailto:kgli...@icloud.com>> wrote:

Hi.

Before any of you slag Apple off, just listen to my story then you can
slagg Apple to high heaven!

Today I found an e-mail which said that my Apple Storage plan was
under threat.  So I got really worried because recently I had a lot of
e-mails which were all phishing e-mails and wanted to make sure this
was not another one.

So I called the normal number which I normally called and after
talking to an apple advisor, he put me through to Apple accessibility
who really helped with everything.  I'll tell you, he was great.  He
also said that the department was open 24 7 and he gave me the UK
Accessibility phone number which I paste below for those who live in
the UK.

The number is:

0800 048 0754.

Please give this number to your friends who use Apple.

I cannot praise the person on the other end highly enough as he solved
my problems in about 5 minutes.  However we chatted for at least 20
minutes.  He was so imporessed with my voice over skills as he said he
spoke to a lot of people who had lost their vision or who had come to
use voice over after switching from jaws.

So now who ever wants to, can slag Apple off to their heart's content!
 I won't this evening.

Kawal.

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Re: Apple Accessibility is great.

2017-04-25 Thread Kawal Gucukoglu 
Let's say Ray, people do slag Apple off on this list when something is not to 
their satisfaction or that Siri isn't as good as so and so.  For example you 
can read mails from the past few days.  Everyone is entitled to their opinion 
and yes at times, I do criticise when it is needed.  But at times, I think a 
lot of people forget that Apple is good because we have voice Over on a main 
stream computer.  I know that many of us have got used to this so when 
something isn't right, we will criticise and complain and we will take what we 
have for granted.  I am no exception.  I admit that I do criticise and complain 
and others will go on the defensive when they are called out for doing so.  
There is no harm when something isn't right.  So Ray, this isn't about one 
operating system or another.  It's about a wonderful service that we have from 
a mainstream provider of computer software.  You can have this on Windows if 
you are using jaws but not using Narrator.  That was my point Ray.

Kawal.
> On 25 Apr 2017, at 18:57, Ray Foret jr  wrote:
> 
> Kawal,
> 
> What causes you to think we want to “slag Apple off”?  Surely, you are aware 
> that most of us here use Macs and other Apple products with a fairly high 
> degree of personal and professional satisfaction.  As for the e-mail you 
> mentioned, surely, you are aware that this was a spam e-mail designed to 
> scare you?  You were right to be suspicious.  Yes, Apple’s accessibility 
> department has undergone much revision of late and this fact can be hard to 
> see if one has not dealt with Apple over the phone for a little while.  I 
> myself came from using windows and JAWS back in November of 2009.  I can say 
> without reservation that it is my firm intention to NEVER switch back to 
> windows.
> 
> 
> Sent from my Mac, The Only computer with full accessibility for the blind 
> built-in
> 
> Sincerely, The Constantly Barefooted Ray,
> 
> Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
> iPhone7+ and Apple TV user!
> 
>> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu  wrote:
>> 
>> Hi.
>> 
>> Before any of you slag Apple off, just listen to my story then you can slagg 
>> Apple to high heaven!
>> 
>> Today I found an e-mail which said that my Apple Storage plan was under 
>> threat.  So I got really worried because recently I had a lot of e-mails 
>> which were all phishing e-mails and wanted to make sure this was not another 
>> one.
>> 
>> So I called the normal number which I normally called and after talking to 
>> an apple advisor, he put me through to Apple accessibility who really helped 
>> with everything.  I'll tell you, he was great.  He also said that the 
>> department was open 24 7 and he gave me the UK Accessibility phone number 
>> which I paste below for those who live in the UK.
>> 
>> The number is:
>> 
>> 0800 048 0754.
>> 
>> Please give this number to your friends who use Apple.
>> 
>> I cannot praise the person on the other end highly enough as he solved my 
>> problems in about 5 minutes.  However we chatted for at least 20 minutes.  
>> He was so imporessed with my voice over skills as he said he spoke to a lot 
>> of people who had lost their vision or who had come to use voice over after 
>> switching from jaws.
>> 
>> So now who ever wants to, can slag Apple off to their heart's content!  I 
>> won't this evening.
>> 
>> Kawal.
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com.
>> To post to this group, send email to macvisionaries@googlegroups.com.
>> Visit this group at https://groups.google.com/group/macvisionaries.
>> For more options, visit https://groups.google.com/d/optout.
> 
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you

Re: Apple Accessibility is great.

2017-04-25 Thread Ray Foret jr 
Kawal,

What causes you to think we want to “slag Apple off”?  Surely, you are aware 
that most of us here use Macs and other Apple products with a fairly high 
degree of personal and professional satisfaction.  As for the e-mail you 
mentioned, surely, you are aware that this was a spam e-mail designed to scare 
you?  You were right to be suspicious.  Yes, Apple’s accessibility department 
has undergone much revision of late and this fact can be hard to see if one has 
not dealt with Apple over the phone for a little while.  I myself came from 
using windows and JAWS back in November of 2009.  I can say without reservation 
that it is my firm intention to NEVER switch back to windows.


Sent from my Mac, The Only computer with full accessibility for the blind 
built-in

Sincerely, The Constantly Barefooted Ray,

Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon Wireless 
iPhone7+ and Apple TV user!

> On Apr 25, 2017, at 12:48 PM, Kawal Gucukoglu  wrote:
> 
> Hi.
> 
> Before any of you slag Apple off, just listen to my story then you can slagg 
> Apple to high heaven!
> 
> Today I found an e-mail which said that my Apple Storage plan was under 
> threat.  So I got really worried because recently I had a lot of e-mails 
> which were all phishing e-mails and wanted to make sure this was not another 
> one.
> 
> So I called the normal number which I normally called and after talking to an 
> apple advisor, he put me through to Apple accessibility who really helped 
> with everything.  I'll tell you, he was great.  He also said that the 
> department was open 24 7 and he gave me the UK Accessibility phone number 
> which I paste below for those who live in the UK.
> 
> The number is:
> 
> 0800 048 0754.
> 
> Please give this number to your friends who use Apple.
> 
> I cannot praise the person on the other end highly enough as he solved my 
> problems in about 5 minutes.  However we chatted for at least 20 minutes.  He 
> was so imporessed with my voice over skills as he said he spoke to a lot of 
> people who had lost their vision or who had come to use voice over after 
> switching from jaws.
> 
> So now who ever wants to, can slag Apple off to their heart's content!  I 
> won't this evening.
> 
> Kawal.
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> macvisionaries+modera...@googlegroups.com and your owner is Cara Quinn - you 
> can reach Cara at caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
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