Re: [mailop] Any contact to Google to debug 'aspmx' troubles?
Hi Grant > Why are messages, presumably from a human, outbound from RT/4 setting > the Precedence: header to bulk? I suppose to silence auto-responders to prevent them to play email ping-pong. I know the good old 'vacation' tool does not reply on presence of the bulk header. And also RT/4 itself does not send the 'ticket created' confirmation email if a bulk header is present. > I can see Auto-Submitted: Auto-Generated: , but not Precedence: bulk. > > Do your outgoing messages have a references header? Does it reference > the incoming message's Message-ID? Yes, it references the Ticket ID: References: (and other previous emails in the case) Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G-Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 PrattelnFax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ pgpKymczI0lVI.pgp Description: Digitale Signatur von OpenPGP ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Any contact to Google to debug 'aspmx' troubles?
We don't drop mail, nor do we give gsuite the ability to drop mail, though the final recipient can set up a filter to trash messages (but they'll be in the trash label) Unless they're a legacy free gsuite domain, they should have access to the email logs in the domain admin pages, and be able to search for any messages to see what happened to them. https://support.google.com/a/topic/2618873?hl=en_topic=2683886 We can also track messages, but we can't track them for the sender for inbound messages for privacy reasons, only for the receiver. Brandon On Mon, May 27, 2019, 3:11 AM Benoit Panizzon via mailop wrote: > Hi all > > I'm looking for a contact to Google (or anyone with insight on what > could cause the problem) to solve a specific issue we have with a > company using their ASP services. > > Observed Problem: > > I send them an email from the email client 'claws-mail'. This is > received perfectly. > > But we use RT/4 as issue tracking system. If I reply to a case we have > open with them. They do not get my reply, despite our logs showing a > successful delivery to aspmx.l.google.com and no late bounces being > received. We did try different recipients in their domain, it's the > same for all of them. It looks a bit like as if google is silently > dropping everything with: > > Precedence: bulk > or > X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/) > > Mit freundlichen Grüssen > > -Benoît Panizzon- > -- > I m p r o W a r e A G-Leiter Commerce Kunden > __ > > Zurlindenstrasse 29 Tel +41 61 826 93 00 > CH-4133 PrattelnFax +41 61 826 93 01 > Schweiz Web http://www.imp.ch > __ > > ___ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Any contact to Google to debug 'aspmx' troubles?
On 5/27/19 4:10 AM, Benoit Panizzon via mailop wrote: Hi all Hi, But we use RT/4 as issue tracking system. If I reply to a case we have open with them. They do not get my reply, despite our logs showing a successful delivery to aspmx.l.google.com and no late bounces being received. We did try different recipients in their domain, it's the same for all of them. It looks a bit like as if google is silently dropping everything with: Precedence: bulk or X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/) Why are messages, presumably from a human, outbound from RT/4 setting the Precedence: header to bulk? I can see Auto-Submitted: Auto-Generated: , but not Precedence: bulk. Do your outgoing messages have a references header? Does it reference the incoming message's Message-ID? -- Grant. . . . unix || die smime.p7s Description: S/MIME Cryptographic Signature ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Any contact to Google to debug 'aspmx' troubles?
Hi Benoît, There's no blanket issue with RT and Google, we use it and so does one of our clients without issue. Does it work when you reply from the web interface? Ken. From: Benoit Panizzon via mailop Sent: Monday 27 May, 11:10 Subject: [mailop] Any contact to Google to debug 'aspmx' troubles? To: mailop@mailop.org Hi all I'm looking for a contact to Google (or anyone with insight on what could cause the problem) to solve a specific issue we have with a company using their ASP services. Observed Problem: I send them an email from the email client 'claws-mail'. This is received perfectly. But we use RT/4 as issue tracking system. If I reply to a case we have open with them. They do not get my reply, despite our logs showing a successful delivery to aspmx.l.google.com and no late bounces being received. We did try different recipients in their domain, it's the same for all of them. It looks a bit like as if google is silently dropping everything with: Precedence: bulk or X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/) Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
[mailop] Any contact to Google to debug 'aspmx' troubles?
Hi all I'm looking for a contact to Google (or anyone with insight on what could cause the problem) to solve a specific issue we have with a company using their ASP services. Observed Problem: I send them an email from the email client 'claws-mail'. This is received perfectly. But we use RT/4 as issue tracking system. If I reply to a case we have open with them. They do not get my reply, despite our logs showing a successful delivery to aspmx.l.google.com and no late bounces being received. We did try different recipients in their domain, it's the same for all of them. It looks a bit like as if google is silently dropping everything with: Precedence: bulk or X-Managed-BY: RT 4.2.12 (http://www.bestpractical.com/rt/) Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G-Leiter Commerce Kunden __ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 PrattelnFax +41 61 826 93 01 Schweiz Web http://www.imp.ch __ ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
