Re: Profile loading problem
I'm not sure. I think it was suggested, but I don't know if they had another one available or not. Someone else was working on the problem and asked me to take a look at it. Will check into it. I assume from your question, you think a workstation app is still holding a reference to the profile? I'd considered that, but wasn't sure if that were possible. I'm not overly familiar with Citrix. The presence of the .bak profile key struck me as odd. In what situation is this created? I'd never seen one before, but I don't look into the ProfileList key very often either. Jeff On Wed, Sep 9, 2009 at 1:41 PM, Daniel Rodriguez drod...@gmail.com wrote: The user has to be logging into the server from a workstation, right? Has the user attempted logon from a different workstation? On Wed, Sep 9, 2009 at 11:26 AM, Jeff Bunting bunting.j...@gmail.comwrote: No, this is on the server she's logging onto, using a domain account. On Wed, Sep 9, 2009 at 10:54 AM, Daniel Rodriguez drod...@gmail.comwrote: Is this happening on the workstation? On Wed, Sep 9, 2009 at 10:43 AM, Jeff Bunting bunting.j...@gmail.comwrote: Have a problem with a particular user not being able to load her profile (locked) when logging onto a system and getting a temporary one instead. I turned on userenv logging and see that it is trying to create one from backup: (username sid edited) ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 with error 2 RegRenameKey: renaming Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346.bak to Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 ExtractProfileFromBackup: Profile created from Backup PatchNewProfileIfRequred: A profile already exists with the current sid, exitting CreateLocalProfileKey: user S-1-5-21-...-6346 is local, not setting preference key GetExistingLocalProfileImage: Found entry in profile list for existing local profile GetExistingLocalProfileImage: Local profile image filename = %SystemDrive%\Documents and Settings\Alvin GetExistingLocalProfileImage: Expanded local profile image filename = M:\Documents and Settings\Alvin GetExistingLocalProfileImage: No local mandatory profile. Error = 2 GetExistingLocalProfileImage: Found local profile image file ok M:\Documents and Settings\Alvin\ntuser.dat GetExistingLocalProfileImage: Failed to query low profile unload time with error 2 Local Existing Profile Image is reachable Local profile name is M:\Documents and Settings\Alvin RestoreUserProfile: No central profile. Attempting to load local profile. MyRegLoadKey: Failed to load subkey S-1-5-21-...-6346, error =32 MyRegLoadKey: Returning 0020 RestoreUserProfile: MyRegLoadKey returned FALSE. ReportError: Impersonating user. ReportError: Logging Error Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator. DETAIL - The process cannot access the file because it is being used by another process. Looking in the registry under HKLM\Software\Micorsoft\Window NT\CurrentVersion\ProfileList, I see S-1-5-21-...-6346.bak, but not one without a bak extension. I'm starting to think maybe there is some sort of permission problem not allowing this to be saved in the registry. Does that sound reasonable? System is Win2003 SP2, running Citrix. Only one user is affected. UPHCLEAN does not help. Thanks, Jeff ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Profile loading problem
Our policy with Citrix and user profiles is that if there is a problem, delete it. You should also look at the actual Citrix server she's logging into and find the profile there and delete it. Don't know how I missed the Citrix reference in the original post. Issues with profiles on Citrix are fairly common, especially if the user doesn't log off properly, which is 99% of the cause of profile issues with Citrix. On Thu, Sep 10, 2009 at 8:26 AM, Jeff Bunting bunting.j...@gmail.comwrote: I'm not sure. I think it was suggested, but I don't know if they had another one available or not. Someone else was working on the problem and asked me to take a look at it. Will check into it. I assume from your question, you think a workstation app is still holding a reference to the profile? I'd considered that, but wasn't sure if that were possible. I'm not overly familiar with Citrix. The presence of the .bak profile key struck me as odd. In what situation is this created? I'd never seen one before, but I don't look into the ProfileList key very often either. Jeff On Wed, Sep 9, 2009 at 1:41 PM, Daniel Rodriguez drod...@gmail.comwrote: The user has to be logging into the server from a workstation, right? Has the user attempted logon from a different workstation? On Wed, Sep 9, 2009 at 11:26 AM, Jeff Bunting bunting.j...@gmail.comwrote: No, this is on the server she's logging onto, using a domain account. On Wed, Sep 9, 2009 at 10:54 AM, Daniel Rodriguez drod...@gmail.comwrote: Is this happening on the workstation? On Wed, Sep 9, 2009 at 10:43 AM, Jeff Bunting bunting.j...@gmail.comwrote: Have a problem with a particular user not being able to load her profile (locked) when logging onto a system and getting a temporary one instead. I turned on userenv logging and see that it is trying to create one from backup: (username sid edited) ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 with error 2 RegRenameKey: renaming Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346.bak to Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 ExtractProfileFromBackup: Profile created from Backup PatchNewProfileIfRequred: A profile already exists with the current sid, exitting CreateLocalProfileKey: user S-1-5-21-...-6346 is local, not setting preference key GetExistingLocalProfileImage: Found entry in profile list for existing local profile GetExistingLocalProfileImage: Local profile image filename = %SystemDrive%\Documents and Settings\Alvin GetExistingLocalProfileImage: Expanded local profile image filename = M:\Documents and Settings\Alvin GetExistingLocalProfileImage: No local mandatory profile. Error = 2 GetExistingLocalProfileImage: Found local profile image file ok M:\Documents and Settings\Alvin\ntuser.dat GetExistingLocalProfileImage: Failed to query low profile unload time with error 2 Local Existing Profile Image is reachable Local profile name is M:\Documents and Settings\Alvin RestoreUserProfile: No central profile. Attempting to load local profile. MyRegLoadKey: Failed to load subkey S-1-5-21-...-6346, error =32 MyRegLoadKey: Returning 0020 RestoreUserProfile: MyRegLoadKey returned FALSE. ReportError: Impersonating user. ReportError: Logging Error Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator. DETAIL - The process cannot access the file because it is being used by another process. Looking in the registry under HKLM\Software\Micorsoft\Window NT\CurrentVersion\ProfileList, I see S-1-5-21-...-6346.bak, but not one without a bak extension. I'm starting to think maybe there is some sort of permission problem not allowing this to be saved in the registry. Does that sound reasonable? System is Win2003 SP2, running Citrix. Only one user is affected. UPHCLEAN does not help. Thanks, Jeff -- Sherry Abercrombie Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke Sent from Newark, TX, United States ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Profile loading problem
Profile unload used to be the bane of our Citrix farmuphclean rarely helped. In the end we wrote a script to delete all local profiles (except for administrators) at server boot time. It struggles if someone has a profile with the .*domainname* suffix, but otherwise works fine. We do a restart every 48 hours of the production Citrix servers so everything stays nice and clean. 2009/9/10 Sherry Abercrombie saber...@gmail.com Our policy with Citrix and user profiles is that if there is a problem, delete it. You should also look at the actual Citrix server she's logging into and find the profile there and delete it. Don't know how I missed the Citrix reference in the original post. Issues with profiles on Citrix are fairly common, especially if the user doesn't log off properly, which is 99% of the cause of profile issues with Citrix. On Thu, Sep 10, 2009 at 8:26 AM, Jeff Bunting bunting.j...@gmail.comwrote: I'm not sure. I think it was suggested, but I don't know if they had another one available or not. Someone else was working on the problem and asked me to take a look at it. Will check into it. I assume from your question, you think a workstation app is still holding a reference to the profile? I'd considered that, but wasn't sure if that were possible. I'm not overly familiar with Citrix. The presence of the .bak profile key struck me as odd. In what situation is this created? I'd never seen one before, but I don't look into the ProfileList key very often either. Jeff On Wed, Sep 9, 2009 at 1:41 PM, Daniel Rodriguez drod...@gmail.comwrote: The user has to be logging into the server from a workstation, right? Has the user attempted logon from a different workstation? On Wed, Sep 9, 2009 at 11:26 AM, Jeff Bunting bunting.j...@gmail.comwrote: No, this is on the server she's logging onto, using a domain account. On Wed, Sep 9, 2009 at 10:54 AM, Daniel Rodriguez drod...@gmail.comwrote: Is this happening on the workstation? On Wed, Sep 9, 2009 at 10:43 AM, Jeff Bunting bunting.j...@gmail.comwrote: Have a problem with a particular user not being able to load her profile (locked) when logging onto a system and getting a temporary one instead. I turned on userenv logging and see that it is trying to create one from backup: (username sid edited) ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 with error 2 RegRenameKey: renaming Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346.bak to Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 ExtractProfileFromBackup: Profile created from Backup PatchNewProfileIfRequred: A profile already exists with the current sid, exitting CreateLocalProfileKey: user S-1-5-21-...-6346 is local, not setting preference key GetExistingLocalProfileImage: Found entry in profile list for existing local profile GetExistingLocalProfileImage: Local profile image filename = %SystemDrive%\Documents and Settings\Alvin GetExistingLocalProfileImage: Expanded local profile image filename = M:\Documents and Settings\Alvin GetExistingLocalProfileImage: No local mandatory profile. Error = 2 GetExistingLocalProfileImage: Found local profile image file ok M:\Documents and Settings\Alvin\ntuser.dat GetExistingLocalProfileImage: Failed to query low profile unload time with error 2 Local Existing Profile Image is reachable Local profile name is M:\Documents and Settings\Alvin RestoreUserProfile: No central profile. Attempting to load local profile. MyRegLoadKey: Failed to load subkey S-1-5-21-...-6346, error =32 MyRegLoadKey: Returning 0020 RestoreUserProfile: MyRegLoadKey returned FALSE. ReportError: Impersonating user. ReportError: Logging Error Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator. DETAIL - The process cannot access the file because it is being used by another process. Looking in the registry under HKLM\Software\Micorsoft\Window NT\CurrentVersion\ProfileList, I see S-1-5-21-...-6346.bak, but not one without a bak extension. I'm starting to think maybe there is some sort of permission problem not allowing this to be saved in the registry. Does that sound reasonable? System is Win2003 SP2, running Citrix. Only one user is affected. UPHCLEAN does not help. Thanks, Jeff -- Sherry Abercrombie Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke Sent from Newark, TX, United States -- On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that
Re: Profile loading problem
No, this is on the server she's logging onto, using a domain account. On Wed, Sep 9, 2009 at 10:54 AM, Daniel Rodriguez drod...@gmail.com wrote: Is this happening on the workstation? On Wed, Sep 9, 2009 at 10:43 AM, Jeff Bunting bunting.j...@gmail.comwrote: Have a problem with a particular user not being able to load her profile (locked) when logging onto a system and getting a temporary one instead. I turned on userenv logging and see that it is trying to create one from backup: (username sid edited) ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 with error 2 RegRenameKey: renaming Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346.bak to Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 ExtractProfileFromBackup: Profile created from Backup PatchNewProfileIfRequred: A profile already exists with the current sid, exitting CreateLocalProfileKey: user S-1-5-21-...-6346 is local, not setting preference key GetExistingLocalProfileImage: Found entry in profile list for existing local profile GetExistingLocalProfileImage: Local profile image filename = %SystemDrive%\Documents and Settings\Alvin GetExistingLocalProfileImage: Expanded local profile image filename = M:\Documents and Settings\Alvin GetExistingLocalProfileImage: No local mandatory profile. Error = 2 GetExistingLocalProfileImage: Found local profile image file ok M:\Documents and Settings\Alvin\ntuser.dat GetExistingLocalProfileImage: Failed to query low profile unload time with error 2 Local Existing Profile Image is reachable Local profile name is M:\Documents and Settings\Alvin RestoreUserProfile: No central profile. Attempting to load local profile. MyRegLoadKey: Failed to load subkey S-1-5-21-...-6346, error =32 MyRegLoadKey: Returning 0020 RestoreUserProfile: MyRegLoadKey returned FALSE. ReportError: Impersonating user. ReportError: Logging Error Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator. DETAIL - The process cannot access the file because it is being used by another process. Looking in the registry under HKLM\Software\Micorsoft\Window NT\CurrentVersion\ProfileList, I see S-1-5-21-...-6346.bak, but not one without a bak extension. I'm starting to think maybe there is some sort of permission problem not allowing this to be saved in the registry. Does that sound reasonable? System is Win2003 SP2, running Citrix. Only one user is affected. UPHCLEAN does not help. Thanks, Jeff ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: Profile loading problem
The user has to be logging into the server from a workstation, right? Has the user attempted logon from a different workstation? On Wed, Sep 9, 2009 at 11:26 AM, Jeff Bunting bunting.j...@gmail.comwrote: No, this is on the server she's logging onto, using a domain account. On Wed, Sep 9, 2009 at 10:54 AM, Daniel Rodriguez drod...@gmail.comwrote: Is this happening on the workstation? On Wed, Sep 9, 2009 at 10:43 AM, Jeff Bunting bunting.j...@gmail.comwrote: Have a problem with a particular user not being able to load her profile (locked) when logging onto a system and getting a temporary one instead. I turned on userenv logging and see that it is trying to create one from backup: (username sid edited) ExtractProfileFromBackup: Failed to open key Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 with error 2 RegRenameKey: renaming Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346.bak to Software\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-...-6346 ExtractProfileFromBackup: Profile created from Backup PatchNewProfileIfRequred: A profile already exists with the current sid, exitting CreateLocalProfileKey: user S-1-5-21-...-6346 is local, not setting preference key GetExistingLocalProfileImage: Found entry in profile list for existing local profile GetExistingLocalProfileImage: Local profile image filename = %SystemDrive%\Documents and Settings\Alvin GetExistingLocalProfileImage: Expanded local profile image filename = M:\Documents and Settings\Alvin GetExistingLocalProfileImage: No local mandatory profile. Error = 2 GetExistingLocalProfileImage: Found local profile image file ok M:\Documents and Settings\Alvin\ntuser.dat GetExistingLocalProfileImage: Failed to query low profile unload time with error 2 Local Existing Profile Image is reachable Local profile name is M:\Documents and Settings\Alvin RestoreUserProfile: No central profile. Attempting to load local profile. MyRegLoadKey: Failed to load subkey S-1-5-21-...-6346, error =32 MyRegLoadKey: Returning 0020 RestoreUserProfile: MyRegLoadKey returned FALSE. ReportError: Impersonating user. ReportError: Logging Error Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. If this problem persists, contact your network administrator. DETAIL - The process cannot access the file because it is being used by another process. Looking in the registry under HKLM\Software\Micorsoft\Window NT\CurrentVersion\ProfileList, I see S-1-5-21-...-6346.bak, but not one without a bak extension. I'm starting to think maybe there is some sort of permission problem not allowing this to be saved in the registry. Does that sound reasonable? System is Win2003 SP2, running Citrix. Only one user is affected. UPHCLEAN does not help. Thanks, Jeff ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
