Re: Rediculous Support Clause

2010-03-01 Thread Dean Cunningham 
Quite normal, i had one that i inhertied that said we had to have a current
support contract to use the software. go off maintenance .. you no use
software...

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~

RE: Rediculous Support Clause

2010-02-25 Thread Crawford, Scott 
Well...since you almost asked J...

 

We tried to renew on time, but the quote we got was much higher than
expected. The year before, we purchased 2 additional licenses and did
some sort of pro-rating on the others so our list of products was a
jumbled mix of renewals, pro-rated maintenance, and new purchases.
Throw in the fact that we had academic pricing with a different set of
SKUs and the fact that they changed their product line (2.x to 3.x) and
it made for a difficult to decipher quote. I asked them to check why the
quote was so much higher, than the year before. We had some back and
forth and eventually I grew tired of messing with it, other things came
up, and the issue was generally forgotten.  Fast forward a year and we
started the process over. I got another quote that was too high
(ignoring the back maintenance and reinstatement fees), but the
difference was that I finally realized what happened - they were
charging us for 8 licenses instead of 4.  I tried explaining that if
they had given us a correct quote in the first place, we wouldn't be in
this position, but that I wasn't about to pay for a year of maintenance
that we never used. So here we are today. I would normally be up for
renewal in April. I guess I'll start over then. However, Hyper-V is
sounding more appealing all the time.

 

From: Sherry Abercrombie [mailto:saber...@gmail.com] 
Sent: Thursday, February 25, 2010 11:48 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

 

If you do not renew your support/maintenance contract this is the exact
kind of response I would expect from a vendor.  It is typically very
well worth the money to keep those kinds of contracts renewed.  Even if
you don't need the support, the maintenance part of it will more than
cover the cost of purchasing new versions of software.  

On Thu, Feb 25, 2010 at 11:36 AM, Crawford, Scott <
crawfo...@evangel.edu> wrote:

I didn't renew. 3.5 is working well enough for us and Hyper-V, while
certainly less feature rich, may very well be good enough now. I plan to
start playing with it soon.

 

From: Kelsey, John [mailto:jckel...@drmc.org] 
Sent: Wednesday, February 24, 2010 10:59 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

 

VMWare did the exact same thing to us.  We were out of support when we
wanted to go to VSphere 4.  Had to pay the previous year's support
before we could upgrade, essentially paying for an entire year of
support that we never used or needed.  Highway robbery!

 

 

***
John C. Kelsey
DuBois Regional Medical Center
(:  814.375.3073  
*:   jckel...@drmc.org <mailto:jckel...@drmc.org>  
***

-Original Message-
From: Crawford, Scott [mailto:crawfo...@evangel.edu] 
Sent: Wednesday, February 03, 2010 20:30
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

And the ones that tax the system should pay more.  Maybe we
should make this discussion political J

 

What product are we talking about btw? I know VMWare tried to
pull this same thing on us.

 

From: Andrew S. Baker [mailto:asbz...@gmail.com] 
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

 

And for every customer that doesn't need/use support, there are
5 that tax the system. 

It tends to balance out. 


-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone



From: Jeff Johnson  

Date: Wed, 3 Feb 2010 15:24:06 -0800

To: NT System Admin Issues<
ntsysadmin@lyris.sunbelt-software.com>

Subject: RE: Rediculous Support Clause

 

Unfortunately that may be true, but they have a great product
and it is VERY stable.  We did not renew our support with them after we
had it for 3 years, because we never needed it.  Three years later when
we wanted to upgrade to a current version, we got hit with 3 years of
past support plus the current year and one additional year, even though
we never needed a darn thing.  Again, it is time to renew, but we have
no plans on using the support for another 3+ years.  Ugh!

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

 

 

From: Gary Whitten [mailto:li...@undiscoveredworlds.com] 
Sent: Wednesday, February 03, 2010 3:14 PM
    To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

 

Sounds like 'We have you where we want you so we can dictate
terms'.  I don't understand why you think it wouldn't be legal as
nothing says they have to reinstate you at all.  Playing Devil's
Advocate here, it's highly likel

Re: Rediculous Support Clause

2010-02-25 Thread Sherry Abercrombie 
If you do not renew your support/maintenance contract this is the exact kind
of response I would expect from a vendor.  It is typically very well worth
the money to keep those kinds of contracts renewed.  Even if you don't need
the support, the maintenance part of it will more than cover the cost of
purchasing new versions of software.

On Thu, Feb 25, 2010 at 11:36 AM, Crawford, Scott wrote:

>  I didn’t renew. 3.5 is working well enough for us and Hyper-V, while
> certainly less feature rich, may very well be good enough now. I plan to
> start playing with it soon.
>
>
>
> *From:* Kelsey, John [mailto:jckel...@drmc.org]
> *Sent:* Wednesday, February 24, 2010 10:59 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Rediculous Support Clause
>
>
>
> VMWare did the exact same thing to us.  We were out of support when we
> wanted to go to VSphere 4.  Had to pay the previous year's support before we
> could upgrade, essentially paying for an entire year of support that we
> never used or needed.  Highway robbery!
>
>
>
>
>
> ***
> *John C. Kelsey**
> *DuBois Regional Medical Center
> (:  814.375.3073
> *:   jckel...@drmc.org
> ***
>
> -Original Message-
> *From:* Crawford, Scott [mailto:crawfo...@evangel.edu]
> *Sent:* Wednesday, February 03, 2010 20:30
> *To:* NT System Admin Issues
> *Subject:* RE: Rediculous Support Clause
>
> And the ones that tax the system should pay more.  Maybe we should make
> this discussion political J
>
>
>
> What product are we talking about btw? I know VMWare tried to pull this
> same thing on us.
>
>
>
> *From:* Andrew S. Baker [mailto:asbz...@gmail.com]
> *Sent:* Wednesday, February 03, 2010 6:28 PM
> *To:* NT System Admin Issues
> *Subject:* Re: Rediculous Support Clause
>
>
>
> And for every customer that doesn't need/use support, there are 5 that tax
> the system.
>
> It tends to balance out.
>
>
> -ASB: http://xeesm.com/AndrewBaker
> Sent from my Verizon Smartphone
>  --
>
> *From: *Jeff Johnson 
>
> *Date: *Wed, 3 Feb 2010 15:24:06 -0800
>
> *To: *NT System Admin Issues
>
> *Subject: *RE: Rediculous Support Clause
>
>
>
> Unfortunately that may be true, but they have a great product and it is
> VERY stable.  We did not renew our support with them after we had it for 3
> years, because we never needed it.  Three years later when we wanted to
> upgrade to a current version, we got hit with 3 years of past support plus
> the current year and one additional year, even though we never needed a darn
> thing.  Again, it is time to renew, but we have no plans on using the
> support for another 3+ years.  Ugh!
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
> *From:* Gary Whitten [mailto:li...@undiscoveredworlds.com]
> *Sent:* Wednesday, February 03, 2010 3:14 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Rediculous Support Clause
>
>
>
> Sounds like 'We have you where we want you so we can dictate terms'.  I
> don't understand why you think it wouldn't be legal as nothing says they
> have to reinstate you at all.  Playing Devil's Advocate here, it's highly
> likely that if you're in a position to need to be reinstated, it's because
> something has gone wrong and is likely to be expensive for them.
>
>
>  --
>
> *From:* Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
> *Sent:* Wednesday, February 03, 2010 5:59 PM
> *To:* NT System Admin Issues
> *Subject:* OT: Rediculous Support Clause
>
> Here is a clause in an agreement that I have never understood nor agreed
> with.  I am curious if it is even legal???
>
>
>
> In the event You desire support to be reinstated following expiration, You
> agree: 1) to pay a reinstatement fee   equal to the current annual support
> fee and any unpaid support fees from the date of expiration to the date of
> reinstatement; *and* 2) to pay for at least one additional year of support
> services from the date of reinstatement.
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> This email and any files transmitted with it are confidential and intended
> solely for the use of the individual or entity to whom they are addressed.
> If you have received this email in error please notify the system manager.
> This message contains confidential information and is intended only for the
> individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail.
>
>
>
>
>
>
>
>
>
>


-- 
Sherry Abercrombie

"Any sufficiently advanced technology is indistinguishable from magic."
Arthur C. Clarke

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

RE: Rediculous Support Clause

2010-02-25 Thread Crawford, Scott 
I didn't renew. 3.5 is working well enough for us and Hyper-V, while
certainly less feature rich, may very well be good enough now. I plan to
start playing with it soon.

 

From: Kelsey, John [mailto:jckel...@drmc.org] 
Sent: Wednesday, February 24, 2010 10:59 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

 

VMWare did the exact same thing to us.  We were out of support when we
wanted to go to VSphere 4.  Had to pay the previous year's support
before we could upgrade, essentially paying for an entire year of
support that we never used or needed.  Highway robbery!

 

 

***
John C. Kelsey
DuBois Regional Medical Center
(:  814.375.3073  
*:   jckel...@drmc.org <mailto:jckel...@drmc.org>  
***

-Original Message-
From: Crawford, Scott [mailto:crawfo...@evangel.edu] 
Sent: Wednesday, February 03, 2010 20:30
To: NT System Admin Issues
        Subject: RE: Rediculous Support Clause

And the ones that tax the system should pay more.  Maybe we
should make this discussion political J

 

What product are we talking about btw? I know VMWare tried to
pull this same thing on us.

 

From: Andrew S. Baker [mailto:asbz...@gmail.com] 
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
        Subject: Re: Rediculous Support Clause

 

And for every customer that doesn't need/use support, there are
5 that tax the system. 

It tends to balance out. 


-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone



From: Jeff Johnson  

Date: Wed, 3 Feb 2010 15:24:06 -0800

To: NT System Admin
Issues

Subject: RE: Rediculous Support Clause

 

Unfortunately that may be true, but they have a great product
and it is VERY stable.  We did not renew our support with them after we
had it for 3 years, because we never needed it.  Three years later when
we wanted to upgrade to a current version, we got hit with 3 years of
past support plus the current year and one additional year, even though
we never needed a darn thing.  Again, it is time to renew, but we have
no plans on using the support for another 3+ years.  Ugh!

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

 

 

From: Gary Whitten [mailto:li...@undiscoveredworlds.com] 
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

 

Sounds like 'We have you where we want you so we can dictate
terms'.  I don't understand why you think it wouldn't be legal as
nothing says they have to reinstate you at all.  Playing Devil's
Advocate here, it's highly likely that if you're in a position to need
to be reinstated, it's because something has gone wrong and is likely to
be expensive for them.

 



From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood
nor agreed with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following
expiration, You agree: 1) to pay a reinstatement fee   equal to the
current annual support fee and any unpaid support fees from the date of
expiration to the date of reinstatement; and 2) to pay for at least one
additional year of support services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax



 

 

 

 

 

 

 

 

 

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the
system manager. This message contains confidential information and is
intended only for the individual named. If you are not the named
addressee you should not disseminate, distribute or copy this e-mail. 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

Re: Rediculous Support Clause

2010-02-25 Thread Andrew S. Baker 
Yep, I've seen it with WebTrends, Business Objects, Oracle, and several other 
vertical apps. 

 
-ASB: http://xeesm.com/AndrewBaker
 Sent from my Verizon Smartphone

-Original Message-
From: "Steven M. Caesare" 
Date: Thu, 25 Feb 2010 08:40:13 
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

We had Business Objects, I believe, do this to us too.

 

-sc

 

From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Thursday, February 25, 2010 12:56 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

 

Xen plus OpenQRM is beginning to sound very interesting to me...

Kurt

On Wed, Feb 24, 2010 at 20:59, Kelsey, John  wrote:

VMWare did the exact same thing to us.  We were out of support when we wanted 
to go to VSphere 4.  Had to pay the previous year's support before we could 
upgrade, essentially paying for an entire year of support that we never used or 
needed.  Highway robbery!

 

 

***
John C. Kelsey
DuBois Regional Medical Center
*:  814.375.3073  
*:   jckel...@drmc.org <mailto:jckel...@drmc.org>  
***

-Original Message-
From: Crawford, Scott [mailto:crawfo...@evangel.edu] 
Sent: Wednesday, February 03, 2010 20:30
To: NT System Admin Issues
    Subject: RE: Rediculous Support Clause

And the ones that tax the system should pay more.  Maybe we should make 
this discussion political :-)

 

What product are we talking about btw? I know VMWare tried to pull this 
same thing on us.

 

From: Andrew S. Baker [mailto:asbz...@gmail.com] 
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
    Subject: Re: Rediculous Support Clause

 

And for every customer that doesn't need/use support, there are 5 that 
tax the system. 

It tends to balance out. 


-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone





From: Jeff Johnson  

Date: Wed, 3 Feb 2010 15:24:06 -0800

To: NT System Admin Issues

    Subject: RE: Rediculous Support Clause

 

Unfortunately that may be true, but they have a great product and it is 
VERY stable.  We did not renew our support with them after we had it for 3 
years, because we never needed it.  Three years later when we wanted to upgrade 
to a current version, we got hit with 3 years of past support plus the current 
year and one additional year, even though we never needed a darn thing.  Again, 
it is time to renew, but we have no plans on using the support for another 3+ 
years.  Ugh!

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

 

 

From: Gary Whitten [mailto:li...@undiscoveredworlds.com] 
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
    Subject: RE: Rediculous Support Clause

 

Sounds like 'We have you where we want you so we can dictate terms'.  I 
don't understand why you think it wouldn't be legal as nothing says they have 
to reinstate you at all.  Playing Devil's Advocate here, it's highly likely 
that if you're in a position to need to be reinstated, it's because something 
has gone wrong and is likely to be expensive for them.

 





From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor 
agreed with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following expiration, 
You agree: 1) to pay a reinstatement fee   equal to the current annual support 
fee and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax



 

 

 

 

 

 

 

 

 

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the system manager. This 
message contains confidential information and is intended only for the 
individual named. If you are not the named addressee you should not 
disseminate, distribute or copy this e-mail. 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~

RE: Rediculous Support Clause

2010-02-25 Thread Steven M. Caesare 
We had Business Objects, I believe, do this to us too.

 

-sc

 

From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Thursday, February 25, 2010 12:56 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

 

Xen plus OpenQRM is beginning to sound very interesting to me...

Kurt

On Wed, Feb 24, 2010 at 20:59, Kelsey, John  wrote:

VMWare did the exact same thing to us.  We were out of support when we wanted 
to go to VSphere 4.  Had to pay the previous year's support before we could 
upgrade, essentially paying for an entire year of support that we never used or 
needed.  Highway robbery!

 

 

***
John C. Kelsey
DuBois Regional Medical Center
*:  814.375.3073  
*:   jckel...@drmc.org <mailto:jckel...@drmc.org>  
***

-Original Message-
From: Crawford, Scott [mailto:crawfo...@evangel.edu] 
Sent: Wednesday, February 03, 2010 20:30
To: NT System Admin Issues
    Subject: RE: Rediculous Support Clause

And the ones that tax the system should pay more.  Maybe we should make 
this discussion political :-)

 

What product are we talking about btw? I know VMWare tried to pull this 
same thing on us.

 

From: Andrew S. Baker [mailto:asbz...@gmail.com] 
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
    Subject: Re: Rediculous Support Clause

 

And for every customer that doesn't need/use support, there are 5 that 
tax the system. 

It tends to balance out. 


-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone





From: Jeff Johnson  

Date: Wed, 3 Feb 2010 15:24:06 -0800

To: NT System Admin Issues

        Subject: RE: Rediculous Support Clause

 

Unfortunately that may be true, but they have a great product and it is 
VERY stable.  We did not renew our support with them after we had it for 3 
years, because we never needed it.  Three years later when we wanted to upgrade 
to a current version, we got hit with 3 years of past support plus the current 
year and one additional year, even though we never needed a darn thing.  Again, 
it is time to renew, but we have no plans on using the support for another 3+ 
years.  Ugh!

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

 

 

From: Gary Whitten [mailto:li...@undiscoveredworlds.com] 
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
        Subject: RE: Rediculous Support Clause

 

Sounds like 'We have you where we want you so we can dictate terms'.  I 
don't understand why you think it wouldn't be legal as nothing says they have 
to reinstate you at all.  Playing Devil's Advocate here, it's highly likely 
that if you're in a position to need to be reinstated, it's because something 
has gone wrong and is likely to be expensive for them.

 





From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor 
agreed with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following expiration, 
You agree: 1) to pay a reinstatement fee   equal to the current annual support 
fee and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax



 

 

 

 

 

 

 

 

 

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the system manager. This 
message contains confidential information and is intended only for the 
individual named. If you are not the named addressee you should not 
disseminate, distribute or copy this e-mail. 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
<>

Re: Rediculous Support Clause

2010-02-24 Thread Kurt Buff 
Xen plus OpenQRM is beginning to sound very interesting to me...

Kurt

On Wed, Feb 24, 2010 at 20:59, Kelsey, John  wrote:

>  VMWare did the exact same thing to us.  We were out of support when we
> wanted to go to VSphere 4.  Had to pay the previous year's support before we
> could upgrade, essentially paying for an entire year of support that we
> never used or needed.  Highway robbery!
>
>
> ***
> *John C. Kelsey
> *DuBois Regional Medical Center
> (:  814.375.3073
> *:   jckel...@drmc.org
> ***
>
>  -Original Message-
> *From:* Crawford, Scott [mailto:crawfo...@evangel.edu]
> *Sent:* Wednesday, February 03, 2010 20:30
> *To:* NT System Admin Issues
> *Subject:* RE: Rediculous Support Clause
>
>  And the ones that tax the system should pay more.  Maybe we should make
> this discussion political J
>
>
>
> What product are we talking about btw? I know VMWare tried to pull this
> same thing on us.
>
>
>
> *From:* Andrew S. Baker [mailto:asbz...@gmail.com]
> *Sent:* Wednesday, February 03, 2010 6:28 PM
> *To:* NT System Admin Issues
> *Subject:* Re: Rediculous Support Clause
>
>
>
> And for every customer that doesn't need/use support, there are 5 that tax
> the system.
>
> It tends to balance out.
>
>
> -ASB: http://xeesm.com/AndrewBaker
> Sent from my Verizon Smartphone
>  --------------
>
> *From: *Jeff Johnson 
>
> *Date: *Wed, 3 Feb 2010 15:24:06 -0800
>
> *To: *NT System Admin Issues
>
> *Subject: *RE: Rediculous Support Clause
>
>
>
> Unfortunately that may be true, but they have a great product and it is
> VERY stable.  We did not renew our support with them after we had it for 3
> years, because we never needed it.  Three years later when we wanted to
> upgrade to a current version, we got hit with 3 years of past support plus
> the current year and one additional year, even though we never needed a darn
> thing.  Again, it is time to renew, but we have no plans on using the
> support for another 3+ years.  Ugh!
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
> *From:* Gary Whitten [mailto:li...@undiscoveredworlds.com]
> *Sent:* Wednesday, February 03, 2010 3:14 PM
> *To:* NT System Admin Issues
> *Subject:* RE: Rediculous Support Clause
>
>
>
> Sounds like 'We have you where we want you so we can dictate terms'.  I
> don't understand why you think it wouldn't be legal as nothing says they
> have to reinstate you at all.  Playing Devil's Advocate here, it's highly
> likely that if you're in a position to need to be reinstated, it's because
> something has gone wrong and is likely to be expensive for them.
>
>
>  --
>
> *From:* Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
> *Sent:* Wednesday, February 03, 2010 5:59 PM
> *To:* NT System Admin Issues
> *Subject:* OT: Rediculous Support Clause
>
> Here is a clause in an agreement that I have never understood nor agreed
> with.  I am curious if it is even legal???
>
>
>
> In the event You desire support to be reinstated following expiration, You
> agree: 1) to pay a reinstatement fee   equal to the current annual support
> fee and any unpaid support fees from the date of expiration to the date of
> reinstatement; *and* 2) to pay for at least one additional year of support
> services from the date of reinstatement.
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> This email and any files transmitted with it are confidential and intended
> solely for the use of the individual or entity to whom they are addressed.
> If you have received this email in error please notify the system manager.
> This message contains confidential information and is intended only for the
> individual named. If you are not the named addressee you should not
> disseminate, distribute or copy this e-mail.
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

RE: Rediculous Support Clause

2010-02-24 Thread Kelsey, John 
VMWare did the exact same thing to us.  We were out of support when we
wanted to go to VSphere 4.  Had to pay the previous year's support
before we could upgrade, essentially paying for an entire year of
support that we never used or needed.  Highway robbery!
 
 
***
John C. Kelsey
DuBois Regional Medical Center
(:  814.375.3073  
*:   jckel...@drmc.org <mailto:jckel...@drmc.org>  
***

-Original Message-
From: Crawford, Scott [mailto:crawfo...@evangel.edu] 
Sent: Wednesday, February 03, 2010 20:30
To: NT System Admin Issues
    Subject: RE: Rediculous Support Clause



And the ones that tax the system should pay more.  Maybe we
should make this discussion political J

 

What product are we talking about btw? I know VMWare tried to
pull this same thing on us.

 

From: Andrew S. Baker [mailto:asbz...@gmail.com] 
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
    Subject: Re: Rediculous Support Clause

 

And for every customer that doesn't need/use support, there are
5 that tax the system. 

It tends to balance out. 


-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone



From: Jeff Johnson  

Date: Wed, 3 Feb 2010 15:24:06 -0800

To: NT System Admin
Issues

        Subject: RE: Rediculous Support Clause

 

Unfortunately that may be true, but they have a great product
and it is VERY stable.  We did not renew our support with them after we
had it for 3 years, because we never needed it.  Three years later when
we wanted to upgrade to a current version, we got hit with 3 years of
past support plus the current year and one additional year, even though
we never needed a darn thing.  Again, it is time to renew, but we have
no plans on using the support for another 3+ years.  Ugh!

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

 

 

From: Gary Whitten [mailto:li...@undiscoveredworlds.com] 
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
        Subject: RE: Rediculous Support Clause

 

Sounds like 'We have you where we want you so we can dictate
terms'.  I don't understand why you think it wouldn't be legal as
nothing says they have to reinstate you at all.  Playing Devil's
Advocate here, it's highly likely that if you're in a position to need
to be reinstated, it's because something has gone wrong and is likely to
be expensive for them.

 



From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood
nor agreed with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following
expiration, You agree: 1) to pay a reinstatement fee   equal to the
current annual support fee and any unpaid support fees from the date of
expiration to the date of reinstatement; and 2) to pay for at least one
additional year of support services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax



 

 

 

 

 

 

 


 



This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the system manager. This 
message contains confidential information and is intended only for the 
individual named. If you are not the named addressee you should not 
disseminate, distribute or copy this e-mail.

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

Re: Rediculous Support Clause

2010-02-04 Thread Andrew S. Baker 
$10K for support is not the huge for the programs I have supported. 

But, it does add up. 

 
-ASB: http://xeesm.com/AndrewBaker
 Sent from my Verizon Smartphone

-Original Message-
From: Jeff Johnson 
Date: Thu, 4 Feb 2010 07:11:22 
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Yes, unfortunately we are married to the systems.  It is another EMC product, 
Application Xtender.  We only renewed the maintenance because they had a module 
for viewing over a browser instead of a full client.  We have taken no 
advantage of service or any other upgrades.  I think I will start calling their 
support group just to talk. ;-)  I will be entitled to that, right??

Oh well.  If anyone knows a decent alternative to that product, and a way to 
migrate from it, I would be very interested in hearing about it.  $10K a year 
in support is a little hard to chew on.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA569.41550340]

From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Thursday, February 04, 2010 6:18 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

That's true, although it depends on the app and how entrenched it is within 
your organization.  For admin-level tools it might be easy enough to switch.  
No one is doing that with a CRM or ERP system every few years (or even a 
tape/disk archival system)

-ASB: http://XeeSM.com/AndrewBaker

On Thu, Feb 4, 2010 at 8:45 AM, Malcolm Reitz 
mailto:malcolm.re...@live.com>> wrote:
That's pretty common in large enterprise applications; we see similar clauses 
frequently. The vendor doesn't want you to drop support as that is a steady 
income stream.

It doesn't always work in the vendor's favor however. We have switched 
applications at times because it was cheaper to purchase a competing product 
than to pay the back maintenance fees to get an existing app upgraded.

-Malcolm

From: Jeff Johnson 
[mailto:jjohn...@hydraflowusa.com<mailto:jjohn...@hydraflowusa.com>]
Sent: Wednesday, February 03, 2010 4:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA569.41550340]














~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
<>

RE: Rediculous Support Clause

2010-02-04 Thread Terry Dickson 
We had a product like that in the past, never used support.  But after talking 
to a few people the product at that time did not require purchasing the support 
when we purchased the product.  The initial purchase also came with a certain 
number of support incidents, I think it was two.  So we purchased the product, 
did not purchase support and 4 years later purchased the product again.  Cost 
of purchase was higher, but when all the costs were analyzed the total cost was 
lower since we were not paying for support we never used.



From: David Lum [mailto:david@nwea.org]
Sent: Thursday, February 04, 2010 10:35 AM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

This is how competition is born. "We can make a competing product, cheaper, and 
we'll even develop tools to migrate from a competitor to us".
David Lum // SYSTEMS ENGINEER
NORTHWEST EVALUATION ASSOCIATION
(Desk) 971.222.1025 // (Cell) 503.267.9764
From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Thursday, February 04, 2010 7:11 AM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Yes, unfortunately we are married to the systems.  It is another EMC product, 
Application Xtender.  We only renewed the maintenance because they had a module 
for viewing over a browser instead of a full client.  We have taken no 
advantage of service or any other upgrades.  I think I will start calling their 
support group just to talk. ;-)  I will be entitled to that, right??

Oh well.  If anyone knows a decent alternative to that product, and a way to 
migrate from it, I would be very interested in hearing about it.  $10K a year 
in support is a little hard to chew on.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA587.06A5D620]

From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Thursday, February 04, 2010 6:18 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

That's true, although it depends on the app and how entrenched it is within 
your organization.  For admin-level tools it might be easy enough to switch.  
No one is doing that with a CRM or ERP system every few years (or even a 
tape/disk archival system)

-ASB: http://XeeSM.com/AndrewBaker
On Thu, Feb 4, 2010 at 8:45 AM, Malcolm Reitz 
mailto:malcolm.re...@live.com>> wrote:
That's pretty common in large enterprise applications; we see similar clauses 
frequently. The vendor doesn't want you to drop support as that is a steady 
income stream.

It doesn't always work in the vendor's favor however. We have switched 
applications at times because it was cheaper to purchase a competing product 
than to pay the back maintenance fees to get an existing app upgraded.

-Malcolm

From: Jeff Johnson 
[mailto:jjohn...@hydraflowusa.com<mailto:jjohn...@hydraflowusa.com>]
Sent: Wednesday, February 03, 2010 4:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA587.06A5D620]






















~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

RE: Rediculous Support Clause

2010-02-04 Thread David Lum 
This is how competition is born. "We can make a competing product, cheaper, and 
we'll even develop tools to migrate from a competitor to us".
David Lum // SYSTEMS ENGINEER
NORTHWEST EVALUATION ASSOCIATION
(Desk) 971.222.1025 // (Cell) 503.267.9764
From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Thursday, February 04, 2010 7:11 AM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Yes, unfortunately we are married to the systems.  It is another EMC product, 
Application Xtender.  We only renewed the maintenance because they had a module 
for viewing over a browser instead of a full client.  We have taken no 
advantage of service or any other upgrades.  I think I will start calling their 
support group just to talk. ;-)  I will be entitled to that, right??

Oh well.  If anyone knows a decent alternative to that product, and a way to 
migrate from it, I would be very interested in hearing about it.  $10K a year 
in support is a little hard to chew on.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA574.ED0C34F0]

From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Thursday, February 04, 2010 6:18 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

That's true, although it depends on the app and how entrenched it is within 
your organization.  For admin-level tools it might be easy enough to switch.  
No one is doing that with a CRM or ERP system every few years (or even a 
tape/disk archival system)

-ASB: http://XeeSM.com/AndrewBaker
On Thu, Feb 4, 2010 at 8:45 AM, Malcolm Reitz 
mailto:malcolm.re...@live.com>> wrote:
That's pretty common in large enterprise applications; we see similar clauses 
frequently. The vendor doesn't want you to drop support as that is a steady 
income stream.

It doesn't always work in the vendor's favor however. We have switched 
applications at times because it was cheaper to purchase a competing product 
than to pay the back maintenance fees to get an existing app upgraded.

-Malcolm

From: Jeff Johnson 
[mailto:jjohn...@hydraflowusa.com<mailto:jjohn...@hydraflowusa.com>]
Sent: Wednesday, February 03, 2010 4:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA574.ED0C34F0]


















~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

RE: Rediculous Support Clause

2010-02-04 Thread Jeff Johnson 
Yes, unfortunately we are married to the systems.  It is another EMC product, 
Application Xtender.  We only renewed the maintenance because they had a module 
for viewing over a browser instead of a full client.  We have taken no 
advantage of service or any other upgrades.  I think I will start calling their 
support group just to talk. ;-)  I will be entitled to that, right??

Oh well.  If anyone knows a decent alternative to that product, and a way to 
migrate from it, I would be very interested in hearing about it.  $10K a year 
in support is a little hard to chew on.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA569.41550340]

From: Andrew S. Baker [mailto:asbz...@gmail.com]
Sent: Thursday, February 04, 2010 6:18 AM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

That's true, although it depends on the app and how entrenched it is within 
your organization.  For admin-level tools it might be easy enough to switch.  
No one is doing that with a CRM or ERP system every few years (or even a 
tape/disk archival system)

-ASB: http://XeeSM.com/AndrewBaker

On Thu, Feb 4, 2010 at 8:45 AM, Malcolm Reitz 
mailto:malcolm.re...@live.com>> wrote:
That's pretty common in large enterprise applications; we see similar clauses 
frequently. The vendor doesn't want you to drop support as that is a steady 
income stream.

It doesn't always work in the vendor's favor however. We have switched 
applications at times because it was cheaper to purchase a competing product 
than to pay the back maintenance fees to get an existing app upgraded.

-Malcolm

From: Jeff Johnson 
[mailto:jjohn...@hydraflowusa.com<mailto:jjohn...@hydraflowusa.com>]
Sent: Wednesday, February 03, 2010 4:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA569.41550340]














~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

Re: Rediculous Support Clause

2010-02-04 Thread Andrew S. Baker 
That's true, although it depends on the app and how entrenched it is within
your organization.  For admin-level tools it might be easy enough to switch.
 No one is doing that with a CRM or ERP system every few years (or even a
tape/disk archival system)

-ASB: http://XeeSM.com/AndrewBaker


On Thu, Feb 4, 2010 at 8:45 AM, Malcolm Reitz wrote:

> That’s pretty common in large enterprise applications; we see similar
> clauses frequently. The vendor doesn’t want you to drop support as that is a
> steady income stream.
>
>
>
> It doesn’t always work in the vendor’s favor however. We have switched
> applications at times because it was cheaper to purchase a competing product
> than to pay the back maintenance fees to get an existing app upgraded.
>
>
>
> -Malcolm
>
>
>
> *From:* Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
> *Sent:* Wednesday, February 03, 2010 4:59 PM
> *To:* NT System Admin Issues
> *Subject:* OT: Rediculous Support Clause
>
>
>
> Here is a clause in an agreement that I have never understood nor agreed
> with.  I am curious if it is even legal???
>
>
>
> In the event You desire support to be reinstated following expiration, You
> agree: 1) to pay a reinstatement fee   equal to the current annual support
> fee and any unpaid support fees from the date of expiration to the date of
> reinstatement; *and* 2) to pay for at least one additional year of support
> services from the date of reinstatement.
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~<>

RE: Rediculous Support Clause

2010-02-04 Thread Malcolm Reitz 
That's pretty common in large enterprise applications; we see similar
clauses frequently. The vendor doesn't want you to drop support as that is a
steady income stream. 

 

It doesn't always work in the vendor's favor however. We have switched
applications at times because it was cheaper to purchase a competing product
than to pay the back maintenance fees to get an existing app upgraded.

 

-Malcolm

 

From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 4:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

 

Here is a clause in an agreement that I have never understood nor agreed
with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following expiration, You
agree: 1) to pay a reinstatement fee   equal to the current annual support
fee and any unpaid support fees from the date of expiration to the date of
reinstatement; and 2) to pay for at least one additional year of support
services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

hydraflow

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~<>

RE: Rediculous Support Clause

2010-02-03 Thread Crawford, Scott 
And the ones that tax the system should pay more.  Maybe we should make
this discussion political J

 

What product are we talking about btw? I know VMWare tried to pull this
same thing on us.

 

From: Andrew S. Baker [mailto:asbz...@gmail.com] 
Sent: Wednesday, February 03, 2010 6:28 PM
To: NT System Admin Issues
Subject: Re: Rediculous Support Clause

 

And for every customer that doesn't need/use support, there are 5 that
tax the system. 

It tends to balance out. 

 
-ASB: http://xeesm.com/AndrewBaker
Sent from my Verizon Smartphone



From: Jeff Johnson  

Date: Wed, 3 Feb 2010 15:24:06 -0800

To: NT System Admin Issues

Subject: RE: Rediculous Support Clause

 

Unfortunately that may be true, but they have a great product and it is
VERY stable.  We did not renew our support with them after we had it for
3 years, because we never needed it.  Three years later when we wanted
to upgrade to a current version, we got hit with 3 years of past support
plus the current year and one additional year, even though we never
needed a darn thing.  Again, it is time to renew, but we have no plans
on using the support for another 3+ years.  Ugh!

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

 

 

From: Gary Whitten [mailto:li...@undiscoveredworlds.com] 
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

 

Sounds like 'We have you where we want you so we can dictate terms'.  I
don't understand why you think it wouldn't be legal as nothing says they
have to reinstate you at all.  Playing Devil's Advocate here, it's
highly likely that if you're in a position to need to be reinstated,
it's because something has gone wrong and is likely to be expensive for
them.

 



From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause

Here is a clause in an agreement that I have never understood nor agreed
with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following expiration,
You agree: 1) to pay a reinstatement fee   equal to the current annual
support fee and any unpaid support fees from the date of expiration to
the date of reinstatement; and 2) to pay for at least one additional
year of support services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax



 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

Re: Rediculous Support Clause

2010-02-03 Thread Andrew S. Baker 
And for every customer that doesn't need/use support, there are 5 that tax the 
system. 

It tends to balance out. 

 
-ASB: http://xeesm.com/AndrewBaker
 Sent from my Verizon Smartphone

-Original Message-
From: Jeff Johnson 
Date: Wed, 3 Feb 2010 15:24:06 
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Unfortunately that may be true, but they have a great product and it is VERY 
stable.  We did not renew our support with them after we had it for 3 years, 
because we never needed it.  Three years later when we wanted to upgrade to a 
current version, we got hit with 3 years of past support plus the current year 
and one additional year, even though we never needed a darn thing.  Again, it 
is time to renew, but we have no plans on using the support for another 3+ 
years.  Ugh!

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA4E4.7273A240]

From: Gary Whitten [mailto:li...@undiscoveredworlds.com]
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Sounds like 'We have you where we want you so we can dictate terms'.  I don't 
understand why you think it wouldn't be legal as nothing says they have to 
reinstate you at all.  Playing Devil's Advocate here, it's highly likely that 
if you're in a position to need to be reinstated, it's because something has 
gone wrong and is likely to be expensive for them.


From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause
Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA4E4.7273A240]





~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~
<>

RE: Rediculous Support Clause

2010-02-03 Thread Carol Fee 
It sounds like this is not simply support but also software subscription ?

CFee
From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Wednesday, February 03, 2010 6:24 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Unfortunately that may be true, but they have a great product and it is VERY 
stable.  We did not renew our support with them after we had it for 3 years, 
because we never needed it.  Three years later when we wanted to upgrade to a 
current version, we got hit with 3 years of past support plus the current year 
and one additional year, even though we never needed a darn thing.  Again, it 
is time to renew, but we have no plans on using the support for another 3+ 
years.  Ugh!

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA504.98C9E1A0]

From: Gary Whitten [mailto:li...@undiscoveredworlds.com]
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Sounds like 'We have you where we want you so we can dictate terms'.  I don't 
understand why you think it wouldn't be legal as nothing says they have to 
reinstate you at all.  Playing Devil's Advocate here, it's highly likely that 
if you're in a position to need to be reinstated, it's because something has 
gone wrong and is likely to be expensive for them.


From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause
Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA504.98C9E1A0]









~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

Re: Rediculous Support Clause

2010-02-03 Thread Steven Peck 
And their software development for their software which you say is stable
and awesome.  :)

On Wed, Feb 3, 2010 at 3:30 PM, Jon Harris  wrote:

> Sounds to me like to typical you have to keep feeding us money or we will
> make it expensive for you.  Which is a very good way to keep money flowing
> on a steady basis for them and their stockholders.
>
> Jon
>
> On Wed, Feb 3, 2010 at 6:24 PM, Jeff Johnson wrote:
>
>>  Unfortunately that may be true, but they have a great product and it is
>> VERY stable.  We did not renew our support with them after we had it for 3
>> years, because we never needed it.  Three years later when we wanted to
>> upgrade to a current version, we got hit with 3 years of past support plus
>> the current year and one additional year, even though we never needed a darn
>> thing.  Again, it is time to renew, but we have no plans on using the
>> support for another 3+ years.  Ugh!
>>
>>
>>
>> *Jeff Johnson*
>>
>> *Systems Administrator*
>>
>> 714-773-2600 Office
>>
>> 714-773-6351 Fax
>>
>> [image: hydraflow]
>>
>>
>>
>> *From:* Gary Whitten [mailto:li...@undiscoveredworlds.com]
>> *Sent:* Wednesday, February 03, 2010 3:14 PM
>>
>> *To:* NT System Admin Issues
>> *Subject:* RE: Rediculous Support Clause
>>
>>
>>
>> Sounds like 'We have you where we want you so we can dictate terms'.  I
>> don't understand why you think it wouldn't be legal as nothing says they
>> have to reinstate you at all.  Playing Devil's Advocate here, it's highly
>> likely that if you're in a position to need to be reinstated, it's because
>> something has gone wrong and is likely to be expensive for them.
>>
>>
>>  --
>>
>> *From:* Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
>> *Sent:* Wednesday, February 03, 2010 5:59 PM
>> *To:* NT System Admin Issues
>> *Subject:* OT: Rediculous Support Clause
>>
>> Here is a clause in an agreement that I have never understood nor agreed
>> with.  I am curious if it is even legal???
>>
>>
>>
>> In the event You desire support to be reinstated following expiration, You
>> agree: 1) to pay a reinstatement fee   equal to the current annual support
>> fee and any unpaid support fees from the date of expiration to the date of
>> reinstatement; *and* 2) to pay for at least one additional year of
>> support services from the date of reinstatement.
>>
>>
>>
>> *Jeff Johnson*
>>
>> *Systems Administrator*
>>
>> 714-773-2600 Office
>>
>> 714-773-6351 Fax
>>
>> [image: hydraflow]
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

Re: Rediculous Support Clause

2010-02-03 Thread Jon Harris 
Sounds to me like to typical you have to keep feeding us money or we will
make it expensive for you.  Which is a very good way to keep money flowing
on a steady basis for them and their stockholders.

Jon

On Wed, Feb 3, 2010 at 6:24 PM, Jeff Johnson wrote:

>  Unfortunately that may be true, but they have a great product and it is
> VERY stable.  We did not renew our support with them after we had it for 3
> years, because we never needed it.  Three years later when we wanted to
> upgrade to a current version, we got hit with 3 years of past support plus
> the current year and one additional year, even though we never needed a darn
> thing.  Again, it is time to renew, but we have no plans on using the
> support for another 3+ years.  Ugh!
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
> *From:* Gary Whitten [mailto:li...@undiscoveredworlds.com]
> *Sent:* Wednesday, February 03, 2010 3:14 PM
>
> *To:* NT System Admin Issues
> *Subject:* RE: Rediculous Support Clause
>
>
>
> Sounds like 'We have you where we want you so we can dictate terms'.  I
> don't understand why you think it wouldn't be legal as nothing says they
> have to reinstate you at all.  Playing Devil's Advocate here, it's highly
> likely that if you're in a position to need to be reinstated, it's because
> something has gone wrong and is likely to be expensive for them.
>
>
>  --
>
> *From:* Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
> *Sent:* Wednesday, February 03, 2010 5:59 PM
> *To:* NT System Admin Issues
> *Subject:* OT: Rediculous Support Clause
>
> Here is a clause in an agreement that I have never understood nor agreed
> with.  I am curious if it is even legal???
>
>
>
> In the event You desire support to be reinstated following expiration, You
> agree: 1) to pay a reinstatement fee   equal to the current annual support
> fee and any unpaid support fees from the date of expiration to the date of
> reinstatement; *and* 2) to pay for at least one additional year of support
> services from the date of reinstatement.
>
>
>
> *Jeff Johnson*
>
> *Systems Administrator*
>
> 714-773-2600 Office
>
> 714-773-6351 Fax
>
> [image: hydraflow]
>
>
>
>
>
>
>
>
>
>

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

RE: Rediculous Support Clause

2010-02-03 Thread Jeff Johnson 
Unfortunately that may be true, but they have a great product and it is VERY 
stable.  We did not renew our support with them after we had it for 3 years, 
because we never needed it.  Three years later when we wanted to upgrade to a 
current version, we got hit with 3 years of past support plus the current year 
and one additional year, even though we never needed a darn thing.  Again, it 
is time to renew, but we have no plans on using the support for another 3+ 
years.  Ugh!

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA4E4.7273A240]

From: Gary Whitten [mailto:li...@undiscoveredworlds.com]
Sent: Wednesday, February 03, 2010 3:14 PM
To: NT System Admin Issues
Subject: RE: Rediculous Support Clause

Sounds like 'We have you where we want you so we can dictate terms'.  I don't 
understand why you think it wouldn't be legal as nothing says they have to 
reinstate you at all.  Playing Devil's Advocate here, it's highly likely that 
if you're in a position to need to be reinstated, it's because something has 
gone wrong and is likely to be expensive for them.


From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com]
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause
Here is a clause in an agreement that I have never understood nor agreed with.  
I am curious if it is even legal???

In the event You desire support to be reinstated following expiration, You 
agree: 1) to pay a reinstatement fee   equal to the current annual support fee 
and any unpaid support fees from the date of expiration to the date of 
reinstatement; and 2) to pay for at least one additional year of support 
services from the date of reinstatement.

Jeff Johnson
Systems Administrator
714-773-2600 Office
714-773-6351 Fax
[cid:image001.jpg@01CAA4E4.7273A240]





~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~<>

RE: Rediculous Support Clause

2010-02-03 Thread Gary Whitten 
Sounds like 'We have you where we want you so we can dictate terms'.  I
don't understand why you think it wouldn't be legal as nothing says they
have to reinstate you at all.  Playing Devil's Advocate here, it's highly
likely that if you're in a position to need to be reinstated, it's because
something has gone wrong and is likely to be expensive for them.

  _  

From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] 
Sent: Wednesday, February 03, 2010 5:59 PM
To: NT System Admin Issues
Subject: OT: Rediculous Support Clause



Here is a clause in an agreement that I have never understood nor agreed
with.  I am curious if it is even legal???

 

In the event You desire support to be reinstated following expiration, You
agree: 1) to pay a reinstatement fee   equal to the current annual support
fee and any unpaid support fees from the date of expiration to the date of
reinstatement; and 2) to pay for at least one additional year of support
services from the date of reinstatement.

 

Jeff Johnson

Systems Administrator

714-773-2600 Office

714-773-6351 Fax

hydraflow


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~   ~<>