[otrs] charset in generated letters
Hi all. I choose to email me new password from login page. OTRS send me letter with password and Content-Type: text/plain; charset="iso-8859-15" that letter contain a "greeting" (from account settings), and that greeting in koi8-r charset (as the test of my database). So, i can't see that greeting. Because I'm new user of OTRS, I have a question: How work with emails organized in it? if I send email with text/plain in koi8-r , it can parse & show it correct? In which charset it send all other emails (notifications, e.g) to me? Where I can fix setting of charset="iso-8859-15" ? (to Content-Type: text/plain; charset=koi8-r) Are new feature plan to add in OTRS - auto-detect the charset of emails corresponding to database charset, for example? -- Mike Lykov ISP Samtelecom, Administrator ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Problem with statistics in graph
В сообщении от Среда 18 Январь 2006 23:16 Rodrigo Morais написал(a): > When I try to view any graph stats, I get the following error: > The image "http://mysite.com/otrs/index.pl"; cannot be displayed, because it > contains erros. > Any others stats, like csv are running fine. > Any help please ? Thanks all. It's depend on GD module. If it installed well, it's work. try to create some image with test perl script and see for errors, or try to install missing modules.. -- Mike Lykov ISP Samtelecom, Administrator ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
[otrs] Re: Active Directory/LDAP authentication problem
James, Post your config.pm. All you really need to post is the section that deals with LDAP. Looks like this is running on Windows? Mike Message: 4 Date: Tue, 17 Jan 2006 15:46:43 -0800 From: "Hames, Joel" <[EMAIL PROTECTED]> Subject: [otrs] Active Directory/LDAP authentication problem To: Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" I have made some progress in getting this working, but I now have this error on my customer login screen: IO::Socket::INET: connect: Unknown error at D:/Programs/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line 63. I am not sure if this is an inability to connect problem, or if it is an inability to authenticate against Active Directory. I can post my config.pm, if necessary. Thank you, Joel Hames Director of Technology Tamalpais Union High School District [EMAIL PROTECTED] (415) 945-3798 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Problem with statistics in graph
Hi all, When I try to view any graph stats, I get the following error: The image "http://mysite.com/otrs/index.pl"; cannot be displayed, because it contains erros. Any others stats, like csv are running fine. Any help please ? Thanks all. _ _ Rodrigo R Morais _ Analista de Suporte II _ Divisão de Tecnologia e Projetos _ Contrix Consultoria - www.contrix.com.br _ 55 61 3349.7979 _ _ Citrix | SurfControl | Webtrends | Altiris | NDDigital | Symantec | CA |Aker _ VMWare | Bluelance | Wyse | Novell | Symantec | SourceFire | SPI Dynamics | Microsoft ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer Queue list
Create the Queues that you want customers to use in a "Customer" group and just put all CustomerUsers in that group. HTH -Jeff -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Franz Ferdinand Esberger Sent: Wednesday, January 18, 2006 7:37 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Customer Queue list i am running into the same issue, thought about creating the dropdown field in customer view as static, i can't think of another possibility now, anybody else ? franzf Jason Loven wrote: How do I limit what queues a customer can choose from when composing a new ticket? -Jason ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Customer Queue list
I'm still on 1.3.2, but I'd be surprised if the config options to control this
went away in newer versions...
# CustomerPanelOwnSelection
# (If this is in use, "just this selection is valid" for the CustomMessage.)
$Self->{CustomerPanelOwnSelection} = {
## Queue => Frontend-Name
'Que 1' => 'Que 1',
'Que 2' => 'Que 2'
};
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Franz Ferdinand
Esberger
Sent: Wednesday, January 18, 2006 10:37 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Customer Queue list
i am running into the same issue, thought about creating the dropdown
field in customer view as static, i can't think of another possibility
now, anybody else ?
franzf
Jason Loven wrote:
> How do I limit what queues a customer can choose from when composing a
> new ticket?
>
> -Jason
>
>
>
>
>___
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RE: [otrs] rpm for fedora core 4 ?
The RPM works fine, just change one thing: In /etc/apache2/conf.d/otrs.conf, change "Apache::Reload" to "Apache2::Reload", at lines 13 and 14. PerlModule Apache::Reload PerlInitHandler Apache::Reload ==> PerlModule Apache2::Reload PerlInitHandler Apache2::Reload Regards, Peter van Beugen directeur ICT Telecom Direct Almere BV -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Guido Leisker Verzonden: woensdag 18 januari 2006 14:22 Aan: otrs@otrs.org Onderwerp: [otrs] rpm for fedora core 4 ? Hi List, is there a rpm for FC4? The packages for FC 1/2/3 dont work on 4. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Change OTRS Installation
Both Systems use the same database backends ? Piece of cake ... I migrated from 1.3.1 and mysql 3.23.39 on server a to 2.0.4 and mysql 4.1.10 on server b, dumped the sql and shoot it over, everything worked fine for me ... But, why the hell migrate back to win ?! hth franzf Scott Sheridan wrote: > How difficult would it be to switch from the Linux based OTRS 2.4.2 to > the Windows based OTRS? Is migrating the data a big deal. > > > > > > > > Scott > > > >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer Queue list
i am running into the same issue, thought about creating the dropdown field in customer view as static, i can't think of another possibility now, anybody else ? franzf Jason Loven wrote: > How do I limit what queues a customer can choose from when composing a > new ticket? > > -Jason > > > > >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support oder Consulting für Ihr OTRS System? >=> http://www.otrs.de/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Change OTRS Installation
How difficult would it be to switch from the Linux based OTRS 2.4.2 to the Windows based OTRS? Is migrating the data a big deal. Scott ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ? [solved]
I only had to update the skript to the actual version of the otrs sourcecode, now it works. Thank you very much! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
Hello, Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script Give chmod 777, and then execute it as root... This is a raw script, i have made. after this, run http://localhost/otrs/installer.pl thats it.. Believe me, you are starting to use, on of the best ticketing systems on Earth... Welcome to OTRS Family Good Luck = #This script installs otrs-2.0.3-01.tar.gz from source on a FC4 machine or a #Mandrake machine#The script assumes the otrs source code to be in /usr/local/src cp /usr/local/src/otrs-2.0.2-01.tar.gz /opt/cd /opt/echo Uncompressing the Source codetar xzvf otrs-2.0.2-01.tar.gzecho Creating a OTRS Useruseradd -d /opt/otrs -c 'OTRS user' otrsusermod -G apache otrscd /opt/otrscp Kernel/Config.pm.dist Kernel/Config.pmcd Kernel/Config/for foo in *.dist; do cp $foo `basename $foo .dist`; doneperl -cw /opt/otrs/bin/cgi-bin/index.plperl -cw /opt/otrs/bin/PostMaster.plcp /opt/otrs/scripts/apache2-httpd-new.include.conf /etc/httpd/conf.d/cd /opt/otrs/bin/./SetPermissions.sh /opt/otrs otrs apache apache apacheservice httpd restartservice mysqld restartcd /opt/rm -rf otrs-2.0.2-01.tar.gz=== Regards KartheeKGuido Leisker <[EMAIL PROTECTED]> wrote: >> is there a rpm for FC4?>> The packages for FC 1/2/3 dont work on 4.> > > What's the error message?There is no error message from otrs, I can install it. But then my apache httpd does not work any more.It seems that otrs thinks I do have apache1 on my system.Trying to start apache gives the follwing result:-# tail /var/log/httpd/error_log[Wed Jan 18 13:26:27 2006] [error] Use of uninitialized value in list assignment at /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/Apache/Reload.pm line 34.\nCompilation failed in require at (eval 83) line 3.\n[Wed Jan 18 13:26:27 2006] [error] Can't load Perl module Apache::Reload for server erwin.guido-leisker.de:0, exiting...-Installing the Reload.pm for Apche 1 under /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/Apache/Reload.pm will the server let start, but dont realy working.That was with the package for FC3, the package for RH EL 4 has 100 failed dependencies.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
Guido Leisker wrote: is there a rpm for FC4? The packages for FC 1/2/3 dont work on 4. What's the error message? There is no error message from otrs, I can install it. But then my apache httpd does not work any more. It seems that otrs thinks I do have apache1 on my system. Earlier FC releases also have apache2, so that would be weird. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
Guido Leisker wrote: is there a rpm for FC4? The packages for FC 1/2/3 dont work on 4. What's the error message? Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
Put the following lines on to script, download the latest .tar.gz code, replace correspondingly in the script Give chmod 777, and then execute it as root... This is a raw script, i have made. after this, run http://localhost/otrs/installer.pl thats it.. Believe me, you are starting to use, on of the best ticketing systems on Earth... Welcome to OTRS Family Good Luck = #This script installs otrs-2.0.3-01.tar.gz from source on a FC4 machine or a #Mandrake machine#The script assumes the otrs source code to be in /usr/local/src cp /usr/local/src/otrs-2.0.2-01.tar.gz /opt/cd /opt/echo Uncompressing the Source codetar xzvf otrs-2.0.2-01.tar.gzecho Creating a OTRS Useruseradd - d /opt/otrs -c 'OTRS user' otrsusermod -G apache otrscd /opt/otrscp Kernel/Config.pm.dist Kernel/Config.pmcd Kernel/Config/for foo in *.dist; do cp $foo `basename $foo .dist`; doneperl -cw /opt/otrs/bin/cgi-bin/index.plperl -cw /opt/otrs/bin/PostMaster.plcp /opt/otrs/scripts/apache2-httpd-new.include.conf /etc/httpd/conf.d/cd /opt/otrs/bin/./SetPermissions.sh /opt/otrs otrs apache apache apacheservice httpd restartservice mysqld restartcd /opt/rm -rf otrs-2.0.2-01.tar.gz=== Regards KartheeKGuido Leisker <[EMAIL PROTECTED]> wrote: Hi List,is there a rpm for FC4?The packages for FC 1/2/3 dont work on 4.thanks___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Send instant messages to your online friends http://in.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Installing OTRS on a Windows System without installer
Hello, I would like to install OTRS on a Windows 2000 system that already has Apache, Perl and mysql installed. Is there a doc or help to do that ? Thanks in advance Thierry ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] rpm for fedora core 4 ?
is there a rpm for FC4? The packages for FC 1/2/3 dont work on 4. What's the error message? There is no error message from otrs, I can install it. But then my apache httpd does not work any more. It seems that otrs thinks I do have apache1 on my system. Trying to start apache gives the follwing result: - # tail /var/log/httpd/error_log [Wed Jan 18 13:26:27 2006] [error] Use of uninitialized value in list assignment at /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/Apache/Reload.pm line 34.\nCompilation failed in require at (eval 83) line 3.\n [Wed Jan 18 13:26:27 2006] [error] Can't load Perl module Apache::Reload for server erwin.guido-leisker.de:0, exiting... - Installing the Reload.pm for Apche 1 under /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi/Apache/Reload.pm will the server let start, but dont realy working. That was with the package for FC3, the package for RH EL 4 has 100 failed dependencies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Core::TicketFreeText
AgentTicketEmail.dtl = for new e-mail ticket AgentTicketCompose.dtl = for composing a reply Kind regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Core::TicketFreeText
Yes, great it works!
With just one exception. I had to change the
Kernel/Output/HTML/Standard/AgentTicketEmail.dtl
instead of
Kernel/Output/HTML/Standard/AgentTicketCompose.dtl,
now, I wonder what is the difference? :)
Thanks very much,
Best Regards,
ibrahim
--- "BALAN, Daniel" <[EMAIL PROTECTED]> wrote:
> I am not sure if this is going to respond to your
> question but I will give
> it a try.
>
> Kernel/Output/HTML/Standard the
> AgentTicketCompose.dtl contains
>
>
class="contentkey">$Data{"TicketFreeKeyField1"}:
>
class="contentvalue">$Data{"TicketFreeTextField1"}
>
>
> You just have to uncomment these texts and the
> freefiled will be enabled
> while composing the answer.
>
> Let me know if works.
> Daniel
> > -Original Message-
> > From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of
> > ibrahim ALIZ
> > Sent: Wednesday, January 18, 2006 3:26 PM
> > To: otrs@otrs.org
> > Subject: [otrs] Core::TicketFreeText
> >
> > Hi All,
> >
> > Is there a way for the agents to assign the values
> to
> > the free fields while creating a ticket (instead
> of
> > assigning them later for the created tickets,
> which
> > is, as I know so far, the only possible way in
> OTRS).
> > Hope someone has some knowlegde on this issue,
> > it will be really helpful.
> >
> > Best Regards,
> >
> > ibrahim ALIZ
> > conVISUAL A.G.
> > Oberhausen, Germany
> >
> > __
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> protection around
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> > ___
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> http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe:
> http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
> >
> >
> > --
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RE: [otrs] Core::TicketFreeText
I am not sure if this is going to respond to your question but I will give
it a try.
Kernel/Output/HTML/Standard the AgentTicketCompose.dtl contains
$Data{"TicketFreeKeyField1"}:
$Data{"TicketFreeTextField1"}
You just have to uncomment these texts and the freefiled will be enabled
while composing the answer.
Let me know if works.
Daniel
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> ibrahim ALIZ
> Sent: Wednesday, January 18, 2006 3:26 PM
> To: otrs@otrs.org
> Subject: [otrs] Core::TicketFreeText
>
> Hi All,
>
> Is there a way for the agents to assign the values to
> the free fields while creating a ticket (instead of
> assigning them later for the created tickets, which
> is, as I know so far, the only possible way in OTRS).
> Hope someone has some knowlegde on this issue,
> it will be really helpful.
>
> Best Regards,
>
> ibrahim ALIZ
> conVISUAL A.G.
> Oberhausen, Germany
>
> __
> Do You Yahoo!?
> Tired of spam? Yahoo! Mail has the best spam protection around
> http://mail.yahoo.com
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
>
>
> --
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> For more information please visit http://www.bitdefender.com/
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[otrs] Core::TicketFreeText
Hi All, Is there a way for the agents to assign the values to the free fields while creating a ticket (instead of assigning them later for the created tickets, which is, as I know so far, the only possible way in OTRS). Hope someone has some knowlegde on this issue, it will be really helpful. Best Regards, ibrahim ALIZ conVISUAL A.G. Oberhausen, Germany __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] rpm for fedora core 4 ?
Hi List, is there a rpm for FC4? The packages for FC 1/2/3 dont work on 4. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Reporting
Close...turns out it was far too obvious for me to see. I hadn't granted myself access to the stats group. Duh. I dunno how I missed that one but I'm espeically glad I got to share my cluelessness with the entire list. -Original Message- From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 17, 2006 9:52 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Reporting Sounds like perhaps you haven't granted yourself rights to the FAQ module... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, January 17, 2006 5:51 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Reporting Jason Loven wrote: > I must have a missing module then. Mine read (left to right) Logout, > Queue View, Phone-Ticket, Email-Ticket, Search, Preferences, Customer, > Bulk-Action I have in between Search and Preferences. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Passwords stored in clear text
Hi I noticed that some of the the passwords used in OTRS are stored in clear text in the config files, and therefore I am questioning the security in the program. I am especially worried about the PGP passphrase that is stored in clear text in the Kernel/Config/Files/ZZZAuto.pm file. Any ideas about how this can be improved? Regards, Torgeir Vidnes ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
