[otrs] Auto Login - Windows
Dear List, Is there a way to make OTRS auto-login using windows authentication if you are already logged into windows using the same username and password as you would log into OTRS with? Thanks David David Hathiramani IT ManagerEden Brown Recruitment, Training Consultancy, Managed Services222 Bishopsgate, London, EC2M 4QD T 020 7422 7300 F 0845 434 9573 [EMAIL PROTECTED] www.edenbrown.com Any opinions expressed in this email are those of the individual and not necessarily the Company. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please address any enquiries regarding this notice to:- [EMAIL PROTECTED] This footnote also confirms that this email message has been swept by MailMarshal for the presence of computer viruses. Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QDTel: +44 (0)20 7 422 7300http://www.edenbrown.com This email was scanned by Postini, the leading provider in Managed Email Security. If you have received this email and/or have any questions you can contact the Grove Group on +44 (0) 870 224 0432 or visit our website www.groveis.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Auto Login - Windows
Hi David, Sorry I don't have the answer to your request but I am looking for a similar single sign on solution. We've integrated otrs into the Apache Portals Jetspeed Project. This runs on Apache Tomcat. So my question for the list is what forms of authentication, i.e. services are available? Thanks, PhilOn 10/19/06, David Hathiramani [EMAIL PROTECTED] wrote: Dear List, Is there a way to make OTRS auto-login using windows authentication if you are already logged into windows using the same username and password as you would log into OTRS with? Thanks David David Hathiramani IT ManagerEden Brown Recruitment, Training Consultancy, Managed Services222 Bishopsgate, London, EC2M 4QD T 020 7422 7300 F 0845 434 9573 [EMAIL PROTECTED] www.edenbrown.com Any opinions expressed in this email are those of the individual and not necessarily the Company. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use is strictly prohibited. Please address any enquiries regarding this notice to:- [EMAIL PROTECTED] This footnote also confirms that this email message has been swept by MailMarshal for the presence of computer viruses. Eden Brown Ltd, 222 Bishopsgate, London EC2M 4QDTel: +44 (0)20 7 422 7300http://www.edenbrown.com This email was scanned by Postini, the leading provider in Managed Email Security. If you have received this email and/or have any questions you can contact the Grove Group on +44 (0) 870 224 0432 or visit our website www.groveis.com___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?= http://www.otrs.com/ -- Philip Donaghydonaghy.blogspot.com del.icio.us/donaghy/philipSkype: philipmarkdonaghy Office: +33 5 56 60 88 02Mobile: +33 6 20 83 22 62 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] RE: OTRS Virtual Appliance
+++ REP Tarry Singh. Look forward to trying out you appliance. It's about time someone did this! Now can I have one in a Mandriva flavour please? ;p winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS Virtual Appliance
Singh, T schrieb: Hi there, Hi ! If you guys didn't notice, I have published the OTRS Virtual Appliance for VMware. Please check out my blog OR got to VMware's site http://www.vmware.com/vmtn/appliances/directory/591 I have created a virtual image too, with otrs 2.0.4 and apache 1.3 and apache 2.0, including a nice WebGui with preconfigured users and one admin. Mailfunctions and all modules are enabled. Additionally a simple Backup feature for playing with the system. The (german !) website is here http://www.otrs-forum.de/viewtopic.php?t=384 and my documentation is here http://chektrion.de/index.php?debian-otrs The next version of teh image is without a GUI only the console tools and with 1.3, 2.0.4 and 2.1 otrs version. This means with all stable otrs versions with apache 1.3 and 2.0 . Useable in one image. The main idea of this image was to provide a simple and restorable system for developers and for persons who will play with otrs for the first time. Perhaps in one of the next releases with sirios support.. Take a short look at this image and feel free to report wishes and bugs ;-) Stefan Lindecke http://www.otrs-forum.de ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] RE: OTRS Virtual Appliance
Phil Morris wrote: +++ REP Tarry Singh. Look forward to trying out you appliance. It's about time someone did this! Now can I have one in a Mandriva flavour please? ;p Well, I prefer Debian or Ubunto Gentoo would be great too I think it is as with all virtual appliances: you have to use what is available or build your own and if your setup was quite general, you can send in your appliance as well. I'm thankfull for the availability of this appliance. Now I can easily setup a test environment and show it around. Once it suits my needs I will make a blank installation using my own base-os. Regards Corné Beerse ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] RE: OTRS Virtual Appliance
Guys, I too first wanted to do a dapperdrake install but ran into some frustrating problems and decided to go ahead with FC4. Soon I'll try to port it to FC5. And indeed anyone can do it :-) Kind Regards/Met Vriendelijke Groet, Tarry Singh -- OCP DBA 8i,9i, SQL Server 7,2k DBA -- At least two-thirds of our miseries spring from human stupidity, human malice and those great motivators and justifiers of malice and stupidity: idealism, dogmatism and proselytizing zeal on behalf of religous or political ideas.-- Aldous Huxley -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Corne Beerse Sent: Thursday, October 19, 2006 3:52 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] RE: OTRS Virtual Appliance Phil Morris wrote: +++ REP Tarry Singh. Look forward to trying out you appliance. It's about time someone did this! Now can I have one in a Mandriva flavour please? ;p Well, I prefer Debian or Ubunto Gentoo would be great too I think it is as with all virtual appliances: you have to use what is available or build your own and if your setup was quite general, you can send in your appliance as well. I'm thankfull for the availability of this appliance. Now I can easily setup a test environment and show it around. Once it suits my needs I will make a blank installation using my own base-os. Regards Corné Beerse --- - ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] RE: OTRS Virtual Appliance
Gentoo? Source distributions rule! Have you looked at Rpath Linux? I think you virtual appliance guys would like this distro. On 10/19/06 9:52 AM, Corne Beerse [EMAIL PROTECTED] wrote: Phil Morris wrote: +++ REP Tarry Singh. Look forward to trying out you appliance. It's about time someone did this! Now can I have one in a Mandriva flavour please? ;p Well, I prefer Debian or Ubunto Gentoo would be great too I think it is as with all virtual appliances: you have to use what is available or build your own and if your setup was quite general, you can send in your appliance as well. I'm thankfull for the availability of this appliance. Now I can easily setup a test environment and show it around. Once it suits my needs I will make a blank installation using my own base-os. Regards Corné Beerse ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] New ticket notification in cell phone as SMS
Hi eveybody I do have a new requirement with otrs. I would like to send a SMS to an agent's cellphone when a new ticket is delivered to his queue. I dont know whether it is possible with OTRS 2.0.4. Does anybody go across with same requirement. Please help -- Greetings... ___ Bipin Das Spectrum Softtech Solutions, 0484-4082000 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] New ticket notification in cell phone as SMS
I do have a new requirement with otrs. I would like to send a SMS to an agent's cellphone when a new ticket is delivered to his queue. I dont know whether it is possible with OTRS 2.0.4. Does anybody go across with same requirement. Please help It is very simple. version 1: Plug any mobile phone to OTRS server, and install email2sms gateway software. version 2: Ask your mobile phone provider, is there any service? -- Valkai Jozsef +36 70 36 28 147 [EMAIL PROTECTED] lat:N 47° lon:E 19° ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
AW: [otrs] New ticket notification in cell phone as SMS
Hi, We are using this with an email to sms-gw from our mobile provider. Hope this helps Thomas -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von BipinDas Gesendet: Donnerstag, 19. Oktober 2006 16:10 An: User questions and discussions about OTRS.org Betreff: [otrs] New ticket notification in cell phone as SMS Hi eveybody I do have a new requirement with otrs. I would like to send a SMS to an agent's cellphone when a new ticket is delivered to his queue. I dont know whether it is possible with OTRS 2.0.4. Does anybody go across with same requirement. Please help -- Greetings... ___ Bipin Das Spectrum Softtech Solutions, 0484-4082000 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ smime.p7s Description: S/MIME cryptographic signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
I renamed CustomerDefaultState and PostmasterDefaultState from new to new2 and it solved the problem, but why does it work? it´s not just creating a new file called new2 that will be overflown shortly ? thanks in advanceS-Tiven2006/10/5, Estiven Restrepo [EMAIL PROTECTED]: Hello,I have the same problem.. did you do it?please help me2006/8/22, Davide Pluda [EMAIL PROTECTED]: Hello.I'm new in otrs, i use it few months back. It was works fine. Today itdoesn't kork, when i try to create a ticket from customer it give thiserror:ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID!Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47I read an other mesage similar to mine, but solution proposed Justmake some free space available in /optand you will get thru the problem don't work...I can create ticket from User.Can you help me?Please.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?= http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] How to get the 'Auto Response From:' to take effect?
Hello. How to get the 'Auto Response From:' to take effect? I have the queues set up with the correct 'Systemaddress' which works fine. What I don't want is the 'Systemaddress' to be displayed in the 'From' of an E-mail in 'default reply' until it is known that the ticket sender is 'legitimate'. Therefore, I added a 'noreply' address in ''Auto Response From:'. For the E-mail set up in 'PostmasterPOP3' for the queue, I have for 'Dispatching', 'Dispatching by selected Queue' which also works fine. All incoming mail goes to their respective queues. How come the ''Auto Response From:' E-mail address is being ignored (not taking effect)? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] FAQ Syntax Error
I am on a new install of otrs-2.1.2-01.i386.rpm with postgres on SUSE
10.1., FAQ Module version 1.08. I have some problems with the FAQ version:
When I try to create a category following error apears:
Message: ERROR: invalid input syntax for integer:
, SQL: 'INSERT INTO faq_category (name, parent_id, comments, created,
created_by, changed, changed_by) VALUES ('test', '', 'test',
current_timestamp, 2, current_timestamp, 2)'
Similar error here, versión 1.0.8 of the FAQ module with
otrs-2.1.2-01.i386.rpm
on SUSE 10
Traceback (22625):
Module: Kernel::System::FAQ::CategoryAdd (v1.3) Line: 1227
Module: Kernel::Modules::AgentFAQ::Run (v1.6) Line: 460
Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 666
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
(http://bugs.otrs.org/show_bug.cgi?id=1372)
As a workaround I created a category directly in the database. Now I am
able to create subcategories and FAQ entries. But I cant see them. Apache
logs show:
[Thu Oct 19 11:11:05 2006] -e: DBD::Pg::st fetchrow_array failed: no
statement executing
[Thu Oct 19 11:11:05 2006] -e: DBD::Pg::st execute failed: ERROR: syntax
error at or near votes at character 33
ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Thu Oct 19 11:11:05 2006
Message: ERROR: syntax error at or near votes at character 33
, SQL: 'SELECT i.id, count( v.item_id ) votes, avg( v.rate ) result FROM
faq_item i LEFT JOIN faq_voting v ON v.item_id = i.id LEFT JOIN faq_state
s ON s.id = i.state_id WHERE ( LOWER(i.f_subject) LIKE LOWER('%') OR
LOWER(i.f_field1) LIKE LOWER('%') OR LOWER(i.f_field2) LIKE LOWER('%') OR
LOWER(i.f_field3) LIKE LOWER('%') OR LOWER(i.f_field4) LIKE LOWER('%')
OR LOWER(i.f_field5) LIKE LOWER('%') OR LOWER(i.f_field6) LIKE
LOWER('%') ) AND (i.category_id IN (1)) AND s.type_id IN (1,3,2) GROUP BY
i.id, i.f_subject, i.f_language_id, i.created, i.changed, s.name,
v.item_id ORDER BY i.changed DESC LIMIT 3'
Traceback (27130):
Module: Kernel::System::FAQ::FAQSearch (v1.3) Line: 1940
Module: Kernel::Modules::FAQ::_GetExplorerLastCreateItems (v1.3) Line: 384
Module: Kernel::Modules::FAQ::GetExplorer (v1.3) Line: 168
Module: Kernel::Modules::AgentFAQ::Run (v1.6) Line: 875
Module: Kernel::System::Web::InterfaceAgent::Run (v1.14) Line: 666
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
[Thu Oct 19 11:11:05 2006] -e: DBD::Pg::st fetchrow_array failed: no
statement executing
I tried downgrading to FAQ 1.0.6 but the result was exactly the same.
Any help is appreciated.
--
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[otrs] Microsoft SQL Server - how to you set it up?
Hi all,
According to all the announcements found by Google, OTRS now supports
the MSSQL database, yay!
The problem I am having is that this support has not seemed to make its
way into any documentation of any kind.
Two questions I am trying to answer are:
- What perl modules are needed?
- What is the value of $Self-{DatabaseDSN}?
In other words, what goes after DBI:...?
Regards,
Graham
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[otrs] Remove categories from FAQ in 2.1.2?
We have just updated to OTRS 2.1.2, I want to remove an obsolete FAQ category, but when I set it to Invalid and click Update it remains as Valid. How can I disable or remove a category? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Can't get OTRS to use setting in Kernel/Config.pm
Dear List-
I'm new to OTRS and am trying to get it configured. Two things that I'd like
to do seem to involve making modification to the Kernel/Config.pm file, but I
can't get them to do anything. I think I've made the correct changes, but OTRS
doesn't seem to be any different. First, I wanted to enable the long listing
of ticket history. I followed the instructions here:
http://www.mail-archive.com/otrs@otrs.org/msg02584.html
and added this to my otrs/Kernel/Config.pm file:
$Self-{TicketZoomExpand} = 1;
Unfortunately there doesn't seem to be any difference when I zoom the ticket.
A screenshot of what I'm seeing is here:
http://www.fsmxserve1.com/temp20061019/OTRS_screen_v1.png
I thought that each of the six messages back and forth would all be displayed
on this page. Am I misunderstanding how this should be working, or am I doing
something wrong?
I'm also trying to alter how answers are generated when based on a response.
Right now if I create a response, it appears under the Compose Answer (email)
list. Thenk if I click on that response link, it displays the response
template along with a quoted copy of the ticket the user submitted. I'd like
it not to include the user's response at all. I followed these instructions:
http://www.mail-archive.com/otrs@otrs.org/msg01541.html
And inserted this into Kernel/Config.pm:
$Self-{ResponseFormat} = '$Data{Salutation}
$Data{StdResponse}
#$Data{OrigFrom} $Text{wrote}:
$Data{Body}
$Data{Signature}
';
I thought this would prevent the 'OrigFrom' and 'wrote' from appearing (since I
have them commented out), but it didn't seem to make any difference. Again, am
I misunderstanding how this should work, or am I missing something else.
Thanks in advance for your help.
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[otrs] Print in 2.1.2 creates PDF?! And the grey background
My agent is going to kill me if I can't figure out a way to make printing tickets behave as it used to in 1.3. We don't want OTRS to create PDFs when we want to print a ticket. How can I get the Print button to present the printable layout in a window? And how can I adjust the printable layout's design so that there isn't a grey background? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Put ticket Print link in QueueView?
I would like to put a print link in Queueview, so that I don't have to first
zoom in to a ticket in order to print it. How can this be done?
By editing the DTL files. If you use the default theme, open the files
~otrs/Kernel/Output/HTML/Standard/TicketViewLite.dtl and TicketView.dtl
and add the following line to the list of links:
a href=$Env{Baselink}Action=AgentTicketPrintTicketID=$Data{TicketID}
onmouseover=window.status='$Text{Print}'; return true;$Text{Print}/a
-
This doesn't seem to work now in 2.1.2, I am looking at the DTL files and my
print code is still there but I don't see the print link.
Where can I make the change in 2.1.2 so that I have the Print link in
QueueView and AgentTicktMailbox views?
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
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Re: [otrs] Can't get OTRS to use setting in Kernel/Config.pm
Op 19-okt-2006, om 23:40 heeft Brad Ummer het volgende geschreven:
First, I wanted to enable the long listing of ticket history. I
followed the instructions here:
http://www.mail-archive.com/otrs@otrs.org/msg02584.html
and added this to my otrs/Kernel/Config.pm file:
$Self-{TicketZoomExpand} = 1;
Unfortunately there doesn't seem to be any difference when I zoom
the ticket. A screenshot of what I'm seeing is here:
http://www.fsmxserve1.com/temp20061019/OTRS_screen_v1.png
I thought that each of the six messages back and forth would all be
displayed on this page. Am I misunderstanding how this should be
working, or am I doing something wrong?
You're doing something wrong. Remove the line you added and set Admin
- SysConfig - Ticket - Frontend::Agent::Ticket::ViewZoom -
Ticket::Frontend::ZoomExpand: yes
Nils Breunese.
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Re: [otrs] Can't get OTRS to use setting in Kernel/Config.pm
On 10/20/06 Nils Breunese (Lemonbit) wrote:
Op 19-okt-2006, om 23:40 heeft Brad Ummer het volgende geschreven:
First, I wanted to enable the long listing of ticket history. I followed the
instructions here:
http://www.mail-archive.com/otrs@otrs.org/msg02584.html
and added this to my otrs/Kernel/Config.pm file:
$Self-{TicketZoomExpand} = 1;
Unfortunately there doesn't seem to be any difference when I zoom the ticket.
A screenshot of what I'm seeing is here:
http://www.fsmxserve1.com/temp20061019/OTRS_screen_v1.png
I thought that each of the six messages back and forth would all be displayed
on this page. Am I misunderstanding how this should be working, or am I
doing something wrong?
You're doing something wrong. Remove the line you added and set Admin -
SysConfig - Ticket - Frontend::Agent::Ticket::ViewZoom -
Ticket::Frontend::ZoomExpand: yes
Nils Breunese.
That did exactly what I needed. Thanks for the information.
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Re: [otrs-de] Problem bei Authentifizierung eines Kunden Benutzer gegenLDAP
wenn deine LDAP Directory (ist das MS ADS ?) keine Anonymous-Suche erlaubt, wonach es stark aussieht, muss in der OTRS-Konfiguration ein LDAP-Account speziell dafür vorhanden sein. Das erledigen eben die oberen zwei Zeilen aus deiner Konfig-Datei. Am besten, du erstellst einen 'Dummy' LDAP-User, der nichts anderes machen darf, als sich an der LDAP Directory anmelden zu können. Dessen Loginname und Passwort trägst du dann in OTRS ein. Hallo Herrmann, danke, das wars. Gruss, Nico ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: AW: [otrs-de] Ignorieren von Abwesenheitsmeldungen
Heinz Meyer schrieb: Danke für die prompte Antwort, 1.) Bau dir nen Postmasterfilter dafür Würde ich ja gern, aber irgedwie weiss ich nicht so recht, was ich bei der Filtererstellung wo eintragen muß, damit diese mails ausgefiltert werden - alle bisherigen Versuche sind gescheitert. Irgendein Tipp? Ohne es wirklich zu wissen schlage ich vor: * Suche nach Deinen Kriterien (z.B. Subject entspricht ^Abwesen.*) * Setze X-OTRS-Ignore auf yes 2.) Erlaube kein Wiedereröffnen geschlossener Tickets Ist nicht wirklich eine Alternative für uns, da ja doch gelegentlich reelle Nachfragen kommen. Heinz Disclaimer Diese E-Mail koennte vertrauliche und/oder rechtlich geschuetzte Informationen enthalten. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail sind nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.com/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Files im Verzeichnis /var/article
Hallo Marcus, mein Wissensstand ist... Marcus Schmidt schrieb: Hallo, ich habe für OTRS 2.1.1 das Ticket::StorageModule auf ArticleStorageFS eingestellt. ArticleDir steht auf OTRS_CONFIG_Home/var/article. Laut Beschreibung des Parameters [...]legen sie fest, wie die Anhänge zu Artikeln gespeichert werden sollen[...] vermutete ich, dass _nur_ die Anhänge wie z.B. ein PDF File im Dateisystem abgelegt werden. Dies hat auch ein Test belegt - das PDF File wurde in einem Unterordner von /var/article abgelegt. Nun zu meiner Frage: nach weiterer Bearbeitung von ein paar Tickets ohne explizites Anhängen eines Anhangs habe ich nun viele weitere Subordner unter /var/article und jeder enthält eine Datei plain.txt. Inhalt einer solchen Datei scheint immer eine eMail zu einem der bearbeiteten Tickets zu sein. Dies ist so. Das gesamte Mail inkl. Body und Attachments wird im Filesystem abgelegt. Zusätzlich wird der Mailbody in der DB weiterhin abgelegt, wohl um die DB-seitige Volltextsuche zu ermöglichen. Warum werden auch die eMails im Filesystem abgelegt? Kann ich das System so konfigurieren, dass nur die Anhänge zu Tickets (z.B. PDF) im Filesystem gespeichert werden und die Tickets in der DB abgespeichert werden? Ich kenne keine Möglichkeit, Dein Anliegen scheint aber durchaus berechtigt zu sein, da ja die Mails sowieso in der DB liegen. Meine Umgebung OTRS 2.1.1 mit MySQL 5.0.19 und IIS 6.0 auf W2K3. Besten Dank vorab Marcus Schmidt Ciao, Alexander ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Ldap Auth funktioniert nach Update von 2.0 auf 2.1 nicht
Den Fehler kenne ich nicht, er deutet aber darauf hin dass die erste Authentifizierung beim LDAP-Server first bind failed nicht fkt. Überprüfe dies. Ist ein anonymous bind möglich oder musst Du Dich gleich per DN anmelden? Gruß, Alexander Hi Alexander! Ich hab es inzwischen gefundne - es ist kein anonymer Bind am Ldap (First Bind zum durchsuchen nach der DN des anzumeldenden Users nehme ich an) mehr möglich. Erst wenn ich einen berechtigten User in die Conf Dateien eintrage geht es. lg ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
AW: AW: [otrs-de] Ignorieren von Abwesenheitsmeldungen
Jau, das war's. Auf das yes bei X-OTRS-Ignore bin ich dummerweise nicht gekommen. Auch den Platzhalter ^ kannte in diesem Zusammenhang noch nicht. Heißen Dank! Heinz Meyer -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Alexander Scholler Gesendet: Donnerstag, 19. Oktober 2006 10:03 An: User questions and discussions about OTRS.org in German Betreff: Re: AW: [otrs-de] Ignorieren von Abwesenheitsmeldungen Heinz Meyer schrieb: Danke für die prompte Antwort, 1.) Bau dir nen Postmasterfilter dafür Würde ich ja gern, aber irgedwie weiss ich nicht so recht, was ich bei der Filtererstellung wo eintragen muß, damit diese mails ausgefiltert werden - alle bisherigen Versuche sind gescheitert. Irgendein Tipp? Ohne es wirklich zu wissen schlage ich vor: * Suche nach Deinen Kriterien (z.B. Subject entspricht ^Abwesen.*) * Setze X-OTRS-Ignore auf yes 2.) Erlaube kein Wiedereröffnen geschlossener Tickets Ist nicht wirklich eine Alternative für uns, da ja doch gelegentlich reelle Nachfragen kommen. Heinz Disclaimer Diese E-Mail koennte vertrauliche und/oder rechtlich geschuetzte Informationen enthalten. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail sind nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.com/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.com/ Disclaimer Diese E-Mail koennte vertrauliche und/oder rechtlich geschuetzte Informationen enthalten. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail sind nicht gestattet. This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Suche: Komma zw. Vor- und Nachname
Hallo, im Bereich Suche gibt es ein Feld, in dem alle Agents aufgeführt sind. Diese Anzeige sieht i.M. wie folgt aus: [Nachname] [Vorname] ([E-Mail bzw. Login]) Ich würde gerne in dieser Ausgabe zw. Nachname und Vorname ein Komma (,) setzten. Kann mir jemand sagen, an welchem Template bzw. in welchem Skript man da editieren muss? Ich bedanke mich schon einmal im Voraus für ihre Antwort Mit freundlichen Grüßen René Daniel -- René Daniel Technische Universität Dresden Zentrum für Informationsdienste und Hochleistungsrechnen (ZIH) 01069 Dresden Telefon : 03 51 / 463 39096 E-Mail : [EMAIL PROTECTED] ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
