Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Salvador Manzo 
Does anything at this link help?  It specifically mentions that Domino may
not provide the posixAccount object class.
http://www.dominux.co.uk/dominuxblog.nsf/htdocs/ABEL634SA7.htm

Also, the stuff at 
http://www.google.com/search?client=opera&rls=en&q=lotus+domino+ldap+authent
ication

On 5/2/07 22:20, "[EMAIL PROTECTED]"
<[EMAIL PROTECTED]> wrote:

> 
> It doesn't work for me i try to authenticate against a Lotus Domino server!
> 
> I tried quiet everything and it is still not working.
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> 
> Salvador Manzo <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED] 02.05.2007 23:50
> Please respond to
> "User questions and discussions about OTRS.org" 
> To 
> "User questions and discussions about OTRS.org" 
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> It¹s all in the CONFIG.PM.  The documentation goes into some detail about it,
> but (at least in my case against Active Directory), the default mappings all
> worked.
> 
> 
> On 5/2/07 14:49, "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]> wrote:
> 
> 
> well thats not realy working! where exactly can i specifie which fields should
> be checked against LDAP (like the Mappigns USERNAME --> checkfield...)
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> 
> Salvador Manzo <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED] 02.05.2007 23:47
> Please respond to
> "User questions and discussions about OTRS.org" 
> To 
> "User questions and discussions about OTRS.org" 
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> If you¹re using an LDAP backend, the username and password the Customer or
> Agent provide SHOULD be checked against your LDAP directory.  OTRS should
> forward the credentials to the LDAP server and, once your LDAP server accepts
> them, pass you along.
> 
> 
> On 5/2/07 14:38, "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]> wrote:
> 
> 
> i know but when a user tries to log in, how does otrs check the password cause
> there is no password for this users! they enter the first and last name (cn)
> and ther isn't any password to check but when they receive the error "password
> or user name incorrect"!
> 
> you know what i mean?
> 
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> 
> Salvador Manzo <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED] 02.05.2007 17:12
> Please respond to
> "User questions and discussions about OTRS.org" 
> To 
> "User questions and discussions about OTRS.org" 
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> The username and password are for a ³service account² used to login and read
> data from your LDAP back end.  Any unprivileged account, whose password won¹t
> be changed, will do.
> 
> 
> On 5/2/07 06:18, "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]> wrote:
> 
> 
> When i try to access the Customer Interface it tells me "Login failed! Your
> username or password was entered incorrectly."
> 
> my config.pm section:
> 
> #  #
> # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
> #  #
> 
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
> 
> 
> What will the password be and how will the password bie checked?
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> La

Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Yves_Menge 
It doesn't work for me i try to authenticate against a Lotus Domino 
server!

I tried quiet everything and it is still not working.

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED]



Salvador Manzo <[EMAIL PROTECTED]> 
Sent by: [EMAIL PROTECTED]
02.05.2007 23:50
Please respond to
"User questions and discussions about OTRS.org" 


To
"User questions and discussions about OTRS.org" 
cc

Subject
Re: [otrs] Customer Password for LDAP Auth






It’s all in the CONFIG.PM.  The documentation goes into some detail about 
it, but (at least in my case against Active Directory), the default 
mappings all worked.


On 5/2/07 14:49, "[EMAIL PROTECTED]" 
<[EMAIL PROTECTED]> wrote:


well thats not realy working! where exactly can i specifie which fields 
should be checked against LDAP (like the Mappigns USERNAME --> 
checkfield...) 

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED] 


Salvador Manzo <[EMAIL PROTECTED]> 
Sent by: [EMAIL PROTECTED] 02.05.2007 23:47 
Please respond to
"User questions and discussions about OTRS.org"  
To 
"User questions and discussions about OTRS.org"  
cc
Subject 
Re: [otrs] Customer Password for LDAP Auth 




If you’re using an LDAP backend, the username and password the Customer or 
Agent provide SHOULD be checked against your LDAP directory.  OTRS should 
forward the credentials to the LDAP server and, once your LDAP server 
accepts them, pass you along.


On 5/2/07 14:38, "[EMAIL PROTECTED]" 
<[EMAIL PROTECTED]> wrote:


i know but when a user tries to log in, how does otrs check the password 
cause there is no password for this users! they enter the first and last 
name (cn) and ther isn't any password to check but when they receive the 
error "password or user name incorrect"! 

you know what i mean? 


Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED] 


Salvador Manzo <[EMAIL PROTECTED]> 
Sent by: [EMAIL PROTECTED] 02.05.2007 17:12 
Please respond to
"User questions and discussions about OTRS.org"  
To 
"User questions and discussions about OTRS.org"  
cc
Subject 
Re: [otrs] Customer Password for LDAP Auth 




The username and password are for a “service account” used to login and 
read data from your LDAP back end.  Any unprivileged account, whose 
password won’t be changed, will do.


On 5/2/07 06:18, "[EMAIL PROTECTED]" 
<[EMAIL PROTECTED]> wrote:


When i try to access the Customer Interface it tells me "Login failed! 
Your username or password was entered incorrectly." 

my config.pm section: 

#  # 
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 
#  # 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; 
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; 
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; 


What will the password be and how will the password bie checked? 

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED]
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[otrs] Radius authentication

2007-05-02 Thread Sergio Serrano Gomez 
Hi everybody!

I'm using Radius athentication for customers and it
works fine!  But now, I want to use it with agents and
get this error:

Can't locate object method "new" via package
"Kernel::Config" at
C:/OTRS/otrs//Kernel/System/Web/InterfaceAgent.pm line
75.

These are the parameters that I included in the
Config.pm:

$Self->{’AuthModule’} =
’Kernel::System::Auth::Radius’;
$Self->{’AuthModule::Radius::Host’} = ’my radius
server ip address’;
$Self->{’AuthModule::Radius::Password’} = ’my pass’;

Any idea?

Thanks in advance.

__
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Support or consulting for your OTRS system?
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Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Salvador Manzo 
It¹s all in the CONFIG.PM.  The documentation goes into some detail about
it, but (at least in my case against Active Directory), the default mappings
all worked.


On 5/2/07 14:49, "[EMAIL PROTECTED]"
<[EMAIL PROTECTED]> wrote:

> 
> well thats not realy working! where exactly can i specifie which fields should
> be checked against LDAP (like the Mappigns USERNAME --> checkfield...)
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> 
> Salvador Manzo <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED] 02.05.2007 23:47
> Please respond to
> "User questions and discussions about OTRS.org" 
> To 
> "User questions and discussions about OTRS.org" 
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> If you¹re using an LDAP backend, the username and password the Customer or
> Agent provide SHOULD be checked against your LDAP directory.  OTRS should
> forward the credentials to the LDAP server and, once your LDAP server accepts
> them, pass you along.
> 
> 
> On 5/2/07 14:38, "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]> wrote:
> 
> 
> i know but when a user tries to log in, how does otrs check the password cause
> there is no password for this users! they enter the first and last name (cn)
> and ther isn't any password to check but when they receive the error "password
> or user name incorrect"!
> 
> you know what i mean?
> 
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> 
> Salvador Manzo <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED] 02.05.2007 17:12
> Please respond to
> "User questions and discussions about OTRS.org" 
> To 
> "User questions and discussions about OTRS.org" 
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> The username and password are for a ³service account² used to login and read
> data from your LDAP back end.  Any unprivileged account, whose password won¹t
> be changed, will do.
> 
> 
> On 5/2/07 06:18, "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]> wrote:
> 
> 
> When i try to access the Customer Interface it tells me "Login failed! Your
> username or password was entered incorrectly."
> 
> my config.pm section:
> 
> #  #
> # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
> #  #
> 
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
> 
> 
> What will the password be and how will the password bie checked?
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/ 
>  
> Archive: http://lists.otrs.org/pipermail/otrs
>  
> 
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> 
> 
> Support or consulting for your OTRS system?
> => http://www.otrs.com/  
> 
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> Archive: http://lists.otrs.org/pipermail/otrs
> 
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> 
> Support or consulting for your OTRS system?
> => http:/

Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Yves_Menge 
well thats not realy working! where exactly can i specifie which fields 
should be checked against LDAP (like the Mappigns USERNAME --> 
checkfield...)

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED]



Salvador Manzo <[EMAIL PROTECTED]> 
Sent by: [EMAIL PROTECTED]
02.05.2007 23:47
Please respond to
"User questions and discussions about OTRS.org" 


To
"User questions and discussions about OTRS.org" 
cc

Subject
Re: [otrs] Customer Password for LDAP Auth






If you’re using an LDAP backend, the username and password the Customer or 
Agent provide SHOULD be checked against your LDAP directory.  OTRS should 
forward the credentials to the LDAP server and, once your LDAP server 
accepts them, pass you along.


On 5/2/07 14:38, "[EMAIL PROTECTED]" 
<[EMAIL PROTECTED]> wrote:


i know but when a user tries to log in, how does otrs check the password 
cause there is no password for this users! they enter the first and last 
name (cn) and ther isn't any password to check but when they receive the 
error "password or user name incorrect"! 

you know what i mean? 


Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED] 


Salvador Manzo <[EMAIL PROTECTED]> 
Sent by: [EMAIL PROTECTED] 02.05.2007 17:12 
Please respond to
"User questions and discussions about OTRS.org"  
To 
"User questions and discussions about OTRS.org"  
cc
Subject 
Re: [otrs] Customer Password for LDAP Auth 




The username and password are for a “service account” used to login and 
read data from your LDAP back end.  Any unprivileged account, whose 
password won’t be changed, will do.


On 5/2/07 06:18, "[EMAIL PROTECTED]" 
<[EMAIL PROTECTED]> wrote:


When i try to access the Customer Interface it tells me "Login failed! 
Your username or password was entered incorrectly." 

my config.pm section: 

#  # 
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 
#  # 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; 
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; 
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; 


What will the password be and how will the password bie checked? 

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED]
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Support or consulting for your OTRS system?
=> http://www.otrs.com/  
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=> http://www.otrs.com/ 

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=> http://www.otrs.com/


---
Salvador Manzo  [ 620 W. 35th St  •  Los Angeles, CA 90089   e. 
[EMAIL PROTECTED] ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
I would rather be exposed to the inconveniences attending too much liberty 
than to those attending too small a degree of it. Thomas Jefferson to 
Archibald Stuart, 1791___
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Support or consulti

Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Salvador Manzo 
If you¹re using an LDAP backend, the username and password the Customer or
Agent provide SHOULD be checked against your LDAP directory.  OTRS should
forward the credentials to the LDAP server and, once your LDAP server
accepts them, pass you along.


On 5/2/07 14:38, "[EMAIL PROTECTED]"
<[EMAIL PROTECTED]> wrote:

> 
> i know but when a user tries to log in, how does otrs check the password cause
> there is no password for this users! they enter the first and last name (cn)
> and ther isn't any password to check but when they receive the error "password
> or user name incorrect"!
> 
> you know what i mean?
> 
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> 
> Salvador Manzo <[EMAIL PROTECTED]>
> Sent by: [EMAIL PROTECTED] 02.05.2007 17:12
> Please respond to
> "User questions and discussions about OTRS.org" 
> To 
> "User questions and discussions about OTRS.org" 
> cc
> Subject 
> Re: [otrs] Customer Password for LDAP Auth
> 
> 
> 
> 
> The username and password are for a ³service account² used to login and read
> data from your LDAP back end.  Any unprivileged account, whose password won¹t
> be changed, will do.
> 
> 
> On 5/2/07 06:18, "[EMAIL PROTECTED]"
> <[EMAIL PROTECTED]> wrote:
> 
> 
> When i try to access the Customer Interface it tells me "Login failed! Your
> username or password was entered incorrectly."
> 
> my config.pm section:
> 
> #  #
> # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
> #  #
> 
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
> 
> 
> What will the password be and how will the password bie checked?
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/ 
> Archive: http://lists.otrs.org/pipermail/otrs
> 
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> 
> Support or consulting for your OTRS system?
> => http://www.otrs.com/ 
> ___
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---
Salvador Manzo  [ 620 W. 35th St  €  Los Angeles, CA 90089   e.
[EMAIL PROTECTED] ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
I would rather be exposed to the inconveniences attending too much liberty
than to those attending too small a degree of it. Thomas Jefferson to
Archibald Stuart, 1791

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Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Yves_Menge 
i know but when a user tries to log in, how does otrs check the password 
cause there is no password for this users! they enter the first and last 
name (cn) and ther isn't any password to check but when they receive the 
error "password or user name incorrect"!

you know what i mean?


Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED]



Salvador Manzo <[EMAIL PROTECTED]> 
Sent by: [EMAIL PROTECTED]
02.05.2007 17:12
Please respond to
"User questions and discussions about OTRS.org" 


To
"User questions and discussions about OTRS.org" 
cc

Subject
Re: [otrs] Customer Password for LDAP Auth






The username and password are for a “service account” used to login and 
read data from your LDAP back end.  Any unprivileged account, whose 
password won’t be changed, will do.


On 5/2/07 06:18, "[EMAIL PROTECTED]" 
<[EMAIL PROTECTED]> wrote:


When i try to access the Customer Interface it tells me "Login failed! 
Your username or password was entered incorrectly." 

my config.pm section: 

#  # 
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 
#  # 

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; 
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; 
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; 
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; 
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; 


What will the password be and how will the password bie checked? 

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
HelpDesk-Mail: [EMAIL PROTECTED]
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[otrs] mod_perl segfault

2007-05-02 Thread Nick Goldwater 
Hello everyone, Comments/Suggestions welcome.

As some other people have reported, in my attempts to use mod_perl
(apache2) with OTRS, an httpd segfault is occurring when I try to log
in. I have not tried perl debugging as other posts seem to indicate
that leads nowhere and OTRS works fine on this config w/o mod_perl.

Here's my added http config:

PerlRequire /var/www/otrs/scripts/apache2-perl-startup.pl
... with lines edited to reflect paths, and enabling MySQL and LDAP
module preloads. (Behavior was same before I added any preloads.)

...and in the otrs cgi-bin Directory block:

SetHandler perl-script
PerlHandler ModPerl::Registry
PerlOptions +ParseHeaders

The system is CentOS 4.4 x86_64 on an Intel Pentium-D (dual core),
package versions:

httpd-2.0.52-28.ent.centos4
mod_perl-1.99_16-4.centos4
perl-5.8.5-36.RHEL4

Perl modules are for the most part from RPMforge - I don't think I
downloaded anything direct from CPAN:

perl-Filter-1.30-6
perl-Cyrus-2.2.12-3.RHEL4.1
perl-XML-NamespaceSupport-1.08-6
perl-HTML-Tagset-3.03-30
perl-XML-Dumper-0.71-2
perl-LockFile-Simple-0.2.5-1.2.el4.rf
perl-Time-HiRes-1.55-3
perl-Class-Accessor-0.30-1.el4.rf
perl-Date-Calc-5.3-9
perl-IO-Socket-SSL-1.01-1.el4.rf
perl-Net-LDAP-0.3202-1.2.el4.rf
perl-GD-Graph-1.43-0.2.el4.rf
perl-Digest-SHA1-2.07-5
perl-Crypt-DES-2.05-3.2.el4.rf
perl-DBD-MySQL-2.9004-3.1
perl-XML-SAX-Base-1.04-0.2.el4.rf
perl-HTML-Parser-3.35-6
perl-XML-Encoding-1.01-26
perl-suidperl-5.8.5-36.RHEL4
perl-Net-SSLeay-1.25-3.2.el4.rf
perl-Convert-ASN1-0.18-3
perl-GD-Graph-1.43-1.2.el4.rf
perl-HTML-Template-2.8-1.2.el4.rf
perl-JSON-1.07-1.el4.rf
perl-Digest-HMAC-1.01-13
perl-Socket6-0.19-1.2.el4.rf
perl-DBI-1.40-8
perl-XML-SAX-0.12-7
perl-libwww-perl-5.79-5
perl-XML-LibXML-1.58-1
perl-Authen-PAM-0.16-1.2.el4.rf
perl-CGI-Ajax-0.697-1.el4.rf
perl-rrdtool-1.2.18-1.el4.rf
perl-Net-DNS-0.48-1
perl-Authen-SASL-2.10-1.el4.rf
perl-GD-Text-Util-0.86-1.2.el4.rf
perl-Compress-Zlib-1.42-1.el4.rf
perl-URI-1.30-4
perl-Net-SNMP-5.2.0-1.2.el4.rf
perl-XML-LibXML-Common-0.13-7
perl-XML-Parser-2.34-5
perl-Bit-Vector-6.3-3
perl-GSSAPI-0.23-1.el4.rf
perl-GD-2.30-2.2.el4.rf
perl-TimeDate-1.16-1.2.el4.rf

Last, here's a backtrace of one of the httpd core files.  It appears
to have generated two on one attempt to log in, and the backtraces
look identical from each:

(gdb) bt
#0  0x2b7be50c14cb in malloc_consolidate () from
/lib64/tls/libc.so.6
#1  0x2b7be50c2537 in _int_malloc () from /lib64/tls/libc.so.6
#2  0x2b7be50c4272 in malloc () from /lib64/tls/libc.so.6
#3  0x2b7be8b7c5e4 in Perl_safesysmalloc ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#4  0x2b7be8b7d44e in Perl_savepvn ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#5  0x2b7be8b9b3e0 in Perl_sv_magicext ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#6  0x2b7be8b9b79c in Perl_sv_magic ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#7  0x2b7be8b38833 in Perl_Gv_AMupdate ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#8  0x2b7be8b38908 in Perl_gv_handler ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#9  0x2b7be8b99cd0 in Perl_sv_clear ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#10 0x2b7be8b9a42d in Perl_sv_free ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#11 0x2b7be8b99f8d in Perl_sv_clear ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#12 0x2b7be8b9a42d in Perl_sv_free ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#13 0x2b7be8b8903c in Perl_hv_free_ent ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#14 0x2b7be8b895f6 in Perl_newHV ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#15 0x2b7be8b8b040 in Perl_hv_undef ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#16 0x2b7be8b9a031 in Perl_sv_clear ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#17 0x2b7be8b9a42d in Perl_sv_free ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#18 0x2b7be8b99f8d in Perl_sv_clear ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#19 0x2b7be8b9a42d in Perl_sv_free ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#20 0x2b7be8b8903c in Perl_hv_free_ent ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#21 0x2b7be8b895f6 in Perl_newHV ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#22 0x2b7be8b8b040 in Perl_hv_undef ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#23 0x2b7be8b9a031 in Perl_sv_clear ()
   from
/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE/libperl.so
#24 0

Re: [otrs] HTML Replys

2007-05-02 Thread Christian Schoepplein 
Hi,

On Thu, Apr 26, 2007 at 01:29:15PM +0100, Will Sheldon wrote:
>Has there been any progress with regard to viewing and sending HTML 
>messages?
>
>Our customers frequently send us (embedded) screenshots, so a click to
>view for image attachments would be a suitable alternative to viewing
>the full html.

It is not planed to integrate full HTML message support into OTRS.

>Also it'd be nice to be able to append an html signature to messages,
>or insert a block of html to messages with some kind of markup tag.

This could be a nice feature. Please open a new enhancement request on

http://bugs.otrs.org

for this issue.

>W.

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

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Re: [otrs] How to add a "catalog class" in ITSM

2007-05-02 Thread Christian Schoepplein 
Hi,

On Tue, Apr 24, 2007 at 11:21:34AM +0200, Paul Rhein wrote:
>I installed the ITSM 1.0.0 beta2  module just to play around and I have to 
>say the OTRS team did it againlooks great thanks a lot.

Thanks a lot :).

>Small question here: 
>When I try to add a catalog class (under admin area -> general catalog I 
>would like to add something like "EPT::LineCard::Type" as a seperate 
>catalog class) so I can use the values as drop down on the config items.
>
>I do not manage to create the class of thier own, I can only add an item 
>on an exsiting catalog class, is this not forseen or do I miss out on 
>something here ?

I think you'll get better help with OTRS::ITSM on the ITSM mailinglist 
which was created for this purpose:

http://lists.otrs.org/mailman/listinfo/itsm

Our ITSM people are subscribed to this list and I'm sure they will anser 
your question :).

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

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Re: [otrs] Radius Problem

2007-05-02 Thread Christian Schoepplein 
Hi Daren,

On Mon, Apr 23, 2007 at 11:00:28AM +0100, Darren Williams wrote:
>I have just installed otrs-2.1.7 and I am trying to configure radius customer
>authentication.
>
> 
>
>I have added the following to my Config.pm file:
>
> 
>
> 
>
> $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius';
>
> $Self->{'Customer::AuthModule::Radius::Host'} = '10.106.11.20';
>
> $Self->{'Customer::AuthModule::Radius::Password'} = '';
>
> 
>
>Is there anymore that I need to do?

Hmm, looks like the first entry is wrong in Defaults.pm :(. Please try 
the following:

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::Radius';
$Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';
$Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';

Does it work with this entry?

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

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Re: [otrs] "No permission" when accessing ticket

2007-05-02 Thread Christian Schoepplein 
Hi Spencer,

On Fri, Apr 20, 2007 at 07:24:00PM +0100, Spencer Eccleston wrote:
>We have recently installed OTRS v2.1.4 on a Solaris 10 x86 System and are
>expericencing a problem when attempting to access a new ticket throught the web
>interface. When an email is received by OTRS it successfully generates and
>sends the "new notification ticket" email to all agents but the ticket is not
>viewable via the web interface to either the agent or customer. If you select
>the link which is included within the new notification email then the web
>interface simply displays a "No Permission!" message. The ticket does not show
>up when you search for it either. This only happens for about 20% of the emails
>OTRS receives.
> 
>Any suggestions or guidance on why this happens and how to solve it would be
>greatly appreciated.

Are the agents that want to access the ticket in the group that was 
specified for the queue where the new ticket is located? OTRS does 
permission handling by the groups where the agents are members of.

>Spencer.

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

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RE: [otrs] ITSM configuration

2007-05-02 Thread David Salgado Vidal 
Thanks, i will try there.

Regarda.

-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Christian 
Schoepplein
Enviado el: miércoles, 02 de mayo de 2007 18:40
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] ITSM configuration

Hi David,

On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote:
>I'm trying ITSM over OTRS Framework 2.2 and I want to:
>
>- Associate an existing location to ConfigItems
>- Associate ConfigItems to tickets.
>
>Are they possible?

Maybe the new ITSM list would be a better place to ask for this 
information, because our ITSM people are subscribed to this list:

http://lists.otrs.org/mailman/listinfo/itsm

But I think what you are looking for should be possible.

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

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Handelsregister: HRB 9452 Bad Homburg
Steuernummer:   003/240/97521


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Re: [otrs] exim configuration

2007-05-02 Thread Christian Schoepplein 
Hi,

On Mon, Apr 30, 2007 at 12:48:10PM +0530, [EMAIL PROTECTED] wrote:
>can configure the otrs mail system with exim and fetchmail.
> My requirement is for outgoing mail use exim and for incoming
>mail use fetchmail.How can i setup/configure the same with otrs
>by frontend and backend ? I have exim running on the same
>machine.

Then it should be no problem. Just switch from the sendmail module to 
SMTP and specify "localhost" for relay host. OTRS will now inject all 
outgoing mails into your exim mailserver. See the manual on

http://doc.otrs.org

for more infos how to setup SMTP. Also there is a section how to use 
fetchmail.


-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

Geschäftsführer: André Mindermann, Martin Edenhofer
Handelsregister: HRB 9452 Bad Homburg
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Re: [otrs] ITSM configuration

2007-05-02 Thread Christian Schoepplein 
Hi David,

On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote:
>I'm trying ITSM over OTRS Framework 2.2 and I want to:
>
>- Associate an existing location to ConfigItems
>- Associate ConfigItems to tickets.
>
>Are they possible?

Maybe the new ITSM list would be a better place to ask for this 
information, because our ITSM people are subscribed to this list:

http://lists.otrs.org/mailman/listinfo/itsm

But I think what you are looking for should be possible.

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
   http://www.otrs.com/ :: Communication with success!

Geschäftsführer: André Mindermann, Martin Edenhofer
Handelsregister: HRB 9452 Bad Homburg
Steuernummer:   003/240/97521



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Re: FW: [otrs] Hi People

2007-05-02 Thread Christian Schoepplein 
Hello,

On Mo, Apr 30, 2007 at 05:21:27 +0100, Arnold, Andrew wrote:
>I am trying to find out where I can report on info stored in OTRS. I have found
>the subject heading of a ticket in the MySql DB. (this is in the `title` field
>in the `ticket` table.)
> 
>Where can i find the actual e-mail text - the body of the e-mail pls.

See the article_plain or the other article tables.

>Andrew Arnold

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
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Re: [otrs] Company Tickets

2007-05-02 Thread Christian Schoepplein 
Hello,

On Mi, Mai 02, 2007 at 08:04:54 -0400, Benedick, Jason wrote:
>I?m trying to figure out how to remove Company Tickets from the customer
>interface. Any ideas on how to get rid of it?

Search for

CustomerFrontend::Module###CustomerTicketOverView:

via the SysConfig panel and delete the entry for the CompanyTicket 
module.

>Jason R. Benedick

-- Christian

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Re: [otrs] Problem with CVS access

2007-05-02 Thread Christian Schoepplein 
Hi,

On Tue, Apr 24, 2007 at 09:31:53AM +0200, Alexander Scholler wrote:
>Peter van Beugen schrieb:
>> Trying to access CVS (from the OTRS website):
>> http://cvs.otrs.org/viewcvs.cgi/otrs/
>> gives an error:
>> 
>> 
>> Python Exception Occurred
>> Traceback (most recent call last):
>>   File "../lib/viewcvs.py", line 2625, in run_cgi
>> main()
>>   File "../lib/viewcvs.py", line 2578, in main
>> view_directory(request)
>>   File "../lib/viewcvs.py", line 1144, in view_directory
>> fileinfo, alltags = get_logs(full_name, rcs_files, view_tag)
>>   File "../lib/viewcvs.py", line 1091, in get_logs
>> raise 'error during rlog: '+hex(status)
>> error during rlog: 0x100
>> 
>> 
>> it worked before, so I think there is something wrong here??
>
>The problem is already and still there for a couple of days.
>But the view in the next subdirectories work, e.g.
>http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/

The page

http://cvs.otrs.org

is up and working now again, we've fixed the problem.

-- Christian

((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
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[otrs] Ticket is Open again and again

2007-05-02 Thread Carlos Oyarzabal 
Hi List,
 
I have a trouble:
 
I did close a ticket but it was reopen automaticaly.
I did see and the currently "From:" and "To:" fields have the queue email
account ([EMAIL PROTECTED]), even when the ticket had "From:
[EMAIL PROTECTED]" and "To: [EMAIL PROTECTED]".
 
Currently, I did close the ticket and the system open again.
I did try setting a filter postmaster like:  
 
Match
Header 1: From  Value: [EMAIL PROTECTED]  
Set
Header 1: X-OTRS-Queue:   -- Value: Junk
 
but even so, the system reopen the ticket.
 
Any ideas to solve?
 
Specs:
   FreeBSD
   OTRS 2.1.7
   Apache 2
   MySql 4
 
 
Carlos
México
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RE: [otrs] Hi People

2007-05-02 Thread Arnold, Andrew 
that is exactly what I was looking for, thanks a lot David
 
 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Salgado 
Vidal
Sent: 02 May 2007 11:01
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People



Sorry, i didn't explain it correctly.

 

I understood that you want to consult the e-mail's body, so I ask you if you 
have looked for it in the article table.

 

I hope it helps you.

 

Regards.

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Arnold, Andrew
Enviado el: miércoles, 02 de mayo de 2007 11:42
Para: User questions and discussions about OTRS.org
Asunto: RE: [otrs] Hi People

 

sorry, what are you asking?

 

tks

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Salgado 
Vidal
Sent: 30 April 2007 17:34
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People

Have you find in the article table?

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Arnold, Andrew
Enviado el: lunes, 30 de abril de 2007 18:21
Para: User questions and discussions about OTRS.org
Asunto: FW: [otrs] Hi People

 

Any news on this anyone. Thanks 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Arnold, Andrew
Sent: 05 March 2007 13:27
To: User questions and discussions about OTRS.org
Subject: [otrs] Hi People

I am trying to find out where I can report on info stored in OTRS. I have found 
the subject heading of a ticket in the MySql DB. (this is in the `title` field 
in the `ticket` table.)

 

Where can i find the actual e-mail text - the body of the e-mail pls.

 

I have looked at a few ways of getting this info out but cannot find a suitable 
way of doing it.

 

Anyone please help as I need to have the reporting sorted ASAP.

 

Tks

 

Andrew Arnold

IT Support Analyst

 

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Support or consulting for yo

Re: [otrs] Customer Password for LDAP Auth

2007-05-02 Thread Salvador Manzo 
The username and password are for a ³service account² used to login and read
data from your LDAP back end.  Any unprivileged account, whose password
won¹t be changed, will do.


On 5/2/07 06:18, "[EMAIL PROTECTED]"
<[EMAIL PROTECTED]> wrote:

> 
> When i try to access the Customer Interface it tells me "Login failed! Your
> username or password was entered incorrectly."
> 
> my config.pm section:
> 
> #  #
> # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
> #  #
> 
> $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
> $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
> $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
> $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
> 
> 
> What will the password be and how will the password bie checked?
> 
> Mit freundlichen Grüssen
> Yves Menge
> 
> --
> The Salvation Army Switzerland
> IT-Team
> --
> Yves Menge
> (EDV - Support)
> 
> Hauptquartier der Heilsarmee
> Laupenstrasse 5, 3001 Bern
> Tel: 031/388'05'17
> Mail: [EMAIL PROTECTED]
> 
> Support (Mo-Fr 8:30-12h , 14-16h):
> HelpDesk-Hotline: 031/388'05'00
> HelpDesk-Mail: [EMAIL PROTECTED]
> 
> ___
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/


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Re: [otrs] installation problem

2007-05-02 Thread Adriano Amaral 




Easy George, 

mod_perl is not configured or not installed. If it is  go to the shell
as root and type :  a2enmod perl

You can find this answer as well on the FAQ

Good Luck 

Adriano

George Develekos wrote:

  Greetings,
  
  
  I've had to upgrade to Apache2, so
I'm
trying to get OTRS to work with it. I can't, for the life of me, get
past
this problem I get when I run rcapache2:
  
  
  mail:/sw/Linux/Suse # rcapache2
start
  
  Starting httpd2 (prefork) Syntax
error
on line 10 of /etc/apache2/conf.d/otrs.conf:
  
  Invalid command 'PerlRequire',
perhaps misspelled or defined by a module not included in the server
configuration
  
  
  The command line was:
  
  /usr/sbin/httpd2-prefork -f
/etc/apache2/httpd.conf
  
  
  I've just run SuSEconfig and proceeded to
the rcapache2 step.
  
  
  It's a Suse Enterprise v.9 system,
with
the following packages installed and verified:
  
  
  mail:/sw/Linux/Suse # rpm -qa|grep
apache2
  
  apache2-2.2.0-21.7
  
  apache2-doc-2.0.49-27.8
  
  apache2-prefork-2.2.0-21.7
  
  apache2-worker-2.2.0-21
  
  apache2-example-pages-2.0.49-27.8
  
  apache2-mod_perl-2.0.3-12
  
  mail:/sw/Linux/Suse # rpm -qa|grep
otrs
  
  otrs-2.1.7-01
  
  
  Can you please suggest some way out
or some further diagnosing step?
  
  
  Thanks a lot,
  
  
  George I. Develekos
Software Engineer
Omilia Ltd.
  

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-- 



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[otrs] installation problem

2007-05-02 Thread George Develekos 
Greetings,

I've had to upgrade to Apache2, so I'm trying to get OTRS to work with it. 
I can't, for the life of me, get past this problem I get when I run 
rcapache2:

mail:/sw/Linux/Suse # rcapache2 start
Starting httpd2 (prefork) Syntax error on line 10 of 
/etc/apache2/conf.d/otrs.conf:
Invalid command 'PerlRequire', perhaps misspelled or defined by a module 
not included in the server configuration

The command line was:
/usr/sbin/httpd2-prefork -f /etc/apache2/httpd.conf

I've just run SuSEconfig and proceeded to the rcapache2 step.

It's a Suse Enterprise v.9 system, with the following packages installed 
and verified:

mail:/sw/Linux/Suse # rpm -qa|grep apache2
apache2-2.2.0-21.7
apache2-doc-2.0.49-27.8
apache2-prefork-2.2.0-21.7
apache2-worker-2.2.0-21
apache2-example-pages-2.0.49-27.8
apache2-mod_perl-2.0.3-12
mail:/sw/Linux/Suse # rpm -qa|grep otrs
otrs-2.1.7-01

Can you please suggest some way out or some further diagnosing step?

Thanks a lot,

George I. Develekos
Software Engineer
Omilia Ltd.___
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[otrs] Customer Password for LDAP Auth

2007-05-02 Thread Yves_Menge 
When i try to access the Customer Interface it tells me "Login failed! 
Your username or password was entered incorrectly."

my config.pm section:

#  #
# CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1
#  #

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';


What will the password be and how will the password bie checked?

Mit freundlichen Grüssen
Yves Menge

--
The Salvation Army Switzerland
IT-Team
--
Yves Menge
(EDV - Support)

Hauptquartier der Heilsarmee
Laupenstrasse 5, 3001 Bern
Tel: 031/388'05'17
Mail: [EMAIL PROTECTED]

Support (Mo-Fr 8:30-12h , 14-16h):
HelpDesk-Hotline: 031/388'05'00
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[otrs] Company Tickets

2007-05-02 Thread Benedick, Jason 
I'm trying to figure out how to remove Company Tickets from the customer
interface. Any ideas on how to get rid of it?

 

Thanks,

Jason R. Benedick

Workstation Technician

Thaddeus Stevens College of Technology

 

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RE: [otrs] Hi People

2007-05-02 Thread David Salgado Vidal 
Sorry, i didn't explain it correctly.

 

I understood that you want to consult the e-mail's body, so I ask you if you 
have looked for it in the article table.

 

I hope it helps you.

 

Regards.

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Arnold, Andrew
Enviado el: miércoles, 02 de mayo de 2007 11:42
Para: User questions and discussions about OTRS.org
Asunto: RE: [otrs] Hi People

 

sorry, what are you asking?

 

tks

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Salgado 
Vidal
Sent: 30 April 2007 17:34
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People

Have you find in the article table?

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Arnold, Andrew
Enviado el: lunes, 30 de abril de 2007 18:21
Para: User questions and discussions about OTRS.org
Asunto: FW: [otrs] Hi People

 

Any news on this anyone. Thanks 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Arnold, Andrew
Sent: 05 March 2007 13:27
To: User questions and discussions about OTRS.org
Subject: [otrs] Hi People

I am trying to find out where I can report on info stored in OTRS. I have found 
the subject heading of a ticket in the MySql DB. (this is in the `title` field 
in the `ticket` table.)

 

Where can i find the actual e-mail text - the body of the e-mail pls.

 

I have looked at a few ways of getting this info out but cannot find a suitable 
way of doing it.

 

Anyone please help as I need to have the reporting sorted ASAP.

 

Tks

 

Andrew Arnold

IT Support Analyst

 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.
 
Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.
 
HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.
 
This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.
 
This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
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House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
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RE: [otrs] Hi People

2007-05-02 Thread Arnold, Andrew 
sorry, what are you asking?
 
tks



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
David Salgado Vidal
Sent: 30 April 2007 17:34
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Hi People



Have you find in the article table?

 



De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de
Arnold, Andrew
Enviado el: lunes, 30 de abril de 2007 18:21
Para: User questions and discussions about OTRS.org
Asunto: FW: [otrs] Hi People

 

Any news on this anyone. Thanks 

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: 05 March 2007 13:27
To: User questions and discussions about OTRS.org
Subject: [otrs] Hi People

I am trying to find out where I can report on info stored in OTRS. I
have found the subject heading of a ticket in the MySql DB. (this is in
the `title` field in the `ticket` table.)

 

Where can i find the actual e-mail text - the body of the e-mail pls.

 

I have looked at a few ways of getting this info out but cannot find a
suitable way of doing it.

 

Anyone please help as I need to have the reporting sorted ASAP.

 

Tks

 

Andrew Arnold

IT Support Analyst

 

This message is confidential and may be legally privileged or otherwise
protected from disclosure.  If you are not the intended recipient,
please telephone or email the sender and delete this message and any
attachment from your system; you must not copy or disclose the contents
of this message or any attachment to any other person.
 
Copyright in documents created by or on behalf of this firm remains
vested in the firm, and we assert our moral rights, unless the terms of
our relevant client's engagement provide otherwise.
 
HammondsDirect is regulated in the United Kingdom by the Law Society.
The partners in the firm are either solicitors or registered foreign
lawyers and a list of their names and professional qualifications can be
inspected at Pennine House, Well Street, Bradford, BD1 5NU.
 
This e-mail has been scanned for all viruses on behalf of HammondsDirect
by Integralis e:scan.
 

This message is confidential and may be legally privileged or otherwise 
protected from disclosure.  If you are not the intended recipient, please 
telephone or email the sender and delete this message and any attachment from 
your system; you must not copy or disclose the contents of this message or any 
attachment to any other person.

Copyright in documents created by or on behalf of this firm remains vested in 
the firm, and we assert our moral rights, unless the terms of our relevant 
client's engagement provide otherwise.

HammondsDirect is regulated in the United Kingdom by the Law Society. The 
partners in the firm are either solicitors or registered foreign lawyers and a 
list of their names and professional qualifications can be inspected at Pennine 
House, Well Street, Bradford, BD1 5NU.

This e-mail has been scanned for all viruses on behalf of HammondsDirect by 
Integralis e:scan.

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Re: [otrs] Ticket ACLs

2007-05-02 Thread Tobias Lütticke 
Hej,

> Does anyone have any good ACL examples beside the ones on the otrs.org
> website? I wrote some of my own, but I would like to see what other
> people have in mind. I will post some of my own later.

Don't know, whether it is a 'good' ACL, but here it is. I use it to enforce the
workflow: Only members of the 1st level support team are allowed to close
tickets. With this ACL display of the ticket close link in the GUI is
controlled. I have a group tied to the 1st level queue and members of 1st level
team are member there.
What I do not like is that you have to list all queues explicitly, which must
not allow ticket cloing.

$Self->{TicketAcl}->{'ticket-close-restriction'} = {
 # match properties
 Properties => {
   # current ticket match properties
   Ticket => {
 # all Queues *except" 1st-level must not close tickets
 Queue => ['', ''], # list your queues
   }
 },
 # return possible options (white list)
   Possible => {
 # possible ticket options (white list)
 # possible action options
 Action => {
 AgentTicketClose => 0,
  },
 },
};


Cheers
 Tobias

-- 
Tobias Lütticke
Systems Architecture
inovex GmbH

Pforzheim (Head Office)
Karlsruher Strasse 71
D-75179 Pforzheim
Tel.: +49 (0)72 31 / 31 91 - 84
Fax: +49 (0)72 31 / 31 91 - 91
mailto:[EMAIL PROTECTED]
http://www.inovex.de
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