[otrs] Re: Possible bug with CustomerCompany preferences
Hi everyone, Anyone here tried or suceed to reproduce this problem on his installation of OTRS please ? I would be glad to get an answer so I can open a bug on OTRS Bugzilla if it's really necessary. ( Nothing at the moment on existing bugs is linked with this problem) Thanks. Laurent Le lundi 16 juillet 2007 à 16:00 +0200, Laurent Minost a écrit : Hi, Could anyone here confirm me that under OTRS 2.2.1 installed using MySQL as a backend database, if we modify CustomerID on an already existing Customer Company from Customer Company Management panel then submit : got a successful Updated reply but no modifications is done ? Thanks for you answer. Laurent ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Apache ERROR: MaxRequestsPerChild
hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you From: "Ron Plasse" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: otrs@otrs.orgSubject: [otrs] Apache ERROR: MaxRequestsPerChildDate: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron-- Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. -- ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport or consulting for your OTRS system?= http://www.otrs.com/ Amity Quizzes. We nurture talent ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Apache ERROR: MaxRequestsPerChild
I'm also observing the same behaviour We are testing OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Tuesday, July 17, 2007 06:25 AM To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you _ From: Ron Plasse [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: otrs@otrs.org Subject: [otrs] Apache ERROR: MaxRequestsPerChild Date: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron -- Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ _ Amity Quizzes. We http://g.msn.com/8HMBENIN/2728??PS=47575 nurture talent ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Re: Possible bug with CustomerCompany preferences
Hi,
Just done a debug test with mysql request log activated, we can see that
there is a malformed syntax on the SQL Query sent by OTRS 2.2.1 when
changing CustomerID of Customer Company :
UPDATE customer_company SET customer_id = 'Google', name = 'Google',
street = '3 allée machin', zip = '75020', city = 'Paris', country =
'United States', url = 'http://www.google.fr', comments =
'Commentaire', valid_id = 1, change_time = current_timestamp,
change_by = 1 WHERE LOWER(customer_id) = LOWER('Google')
Value of customer_id in clause WHERE should NOT be the NEW one but the
OLD customer ID.
Laurent
Le mardi 17 juillet 2007 à 09:53 +0200, Laurent Minost a écrit :
Hi everyone,
Anyone here tried or suceed to reproduce this problem on his
installation of OTRS please ?
I would be glad to get an answer so I can open a bug on OTRS Bugzilla
if it's really necessary. ( Nothing at the moment on existing bugs is
linked with this problem)
Thanks.
Laurent
Le lundi 16 juillet 2007 à 16:00 +0200, Laurent Minost a écrit :
Hi,
Could anyone here confirm me that under OTRS 2.2.1 installed using MySQL
as a backend database, if we modify CustomerID on an already existing
Customer Company from Customer Company Management panel then submit :
got a successful Updated reply but no modifications is done ?
Thanks for you answer.
Laurent
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
Re: [otrs] Re: Possible bug with CustomerCompany preferences
Laurent Minost wrote:
Just done a debug test with mysql request log activated, we can see
that there is a malformed syntax on the SQL Query sent by OTRS
2.2.1 when changing CustomerID of Customer Company :
UPDATE customer_company SET customer_id = 'Google', name =
'Google', street = '3 allée machin', zip = '75020', city =
'Paris', country = 'United States', url = 'http://
www.google.fr', comments = 'Commentaire', valid_id = 1,
change_time = current_timestamp, change_by = 1 WHERE LOWER
(customer_id) = LOWER('Google')
Value of customer_id in clause WHERE should NOT be the NEW one but
the OLD customer ID.
Please file a bug report at http://bugs.otrs.org/
Nils Breunese.
PGP.sig
Description: Dit deel van het bericht is digitaal ondertekend
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
PGP.sig
Description: Dit deel van het bericht is digitaal ondertekend
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
[otrs] Customer Quoted text move to the bottom
Hi List, Is there a way to move quoted text to the bottom of response? Is there a way to omit quoted test? When using pre-defined responses, the response is copied to the end of mail, which is very annoying. Thanks, Yael ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Re: Possible bug with CustomerCompany preferences
Hi Nils,
Done.
Bug 2069 Submitted
Bug 2069 has been added to the database
Email sent to: [EMAIL PROTECTED]
Thanks for your reply.
Le mardi 17 juillet 2007 à 14:34 +0200, Nils Breunese (Lemonbit) a
écrit :
Laurent Minost wrote:
Just done a debug test with mysql request log activated, we can see
that there is a malformed syntax on the SQL Query sent by OTRS
2.2.1 when changing CustomerID of Customer Company :
UPDATE customer_company SET customer_id = 'Google', name =
'Google', street = '3 allée machin', zip = '75020', city =
'Paris', country = 'United States', url = 'http://
www.google.fr', comments = 'Commentaire', valid_id = 1,
change_time = current_timestamp, change_by = 1 WHERE LOWER
(customer_id) = LOWER('Google')
Value of customer_id in clause WHERE should NOT be the NEW one but
the OLD customer ID.
Please file a bug report at http://bugs.otrs.org/
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
Re: [otrs] Customer Quoted text move to the bottom
You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS Gabriele - Original Message - From: Yael Naveh To: otrs@otrs.org Sent: Tuesday, July 17, 2007 3:18 PM Subject: [otrs] Customer Quoted text move to the bottom Hi List, Is there a way to move quoted text to the bottom of response? Is there a way to omit quoted test? When using pre-defined responses, the response is copied to the end of mail, which is very annoying. Thanks, Yael -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP
for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
[otrs] Multiple recipients when opening a ticket from Customer frontend
Hi, Anybody knows a way to get a CC and BCC text field in the New Ticket panel of Customer frontend please (otrs/customer.pl?Action=CustomerTicketMessage) ? At the moment, there is only a To drop down menu and there is no way to put someone else in CC or BCC of the opened ticket. Thanks for your answer. Laurent ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Hi,
You probably already have a FQDN set under your configuration file :
$Self-{'FQDN'} = 'yourhost.example.com';
Did you check on Kernel/Config.pm configuration file please ?
Laurent
Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP
for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
RE: [otrs] Apache ERROR: MaxRequestsPerChild
Ron did you ever find a solution to this? I'm having the same problem as well - when this occurs apache stops, and thus so does my helpdesk. [Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal -- Restarting the server. [Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed. [Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker threads to exit. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have exited. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting [Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20 [Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child process 36 Also, while I'm looking at the console occationally perl.exe crashes on occation - this doesn't seem to stop apache at that time however. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Gardiner Sent: July 17, 2007 03:44 To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild I'm also observing the same behaviour We are testing OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Tuesday, July 17, 2007 06:25 AM To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you From: Ron Plasse [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: otrs@otrs.org Subject: [otrs] Apache ERROR: MaxRequestsPerChild Date: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you Laurent!
Yes, it is set there?
It is also set in ZZAuto.pm
This is quite frustrating!
_
From: Laurent Minost [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:46 AM
To: User questions and discussions about OTRS.org
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Hi,
You probably already have a FQDN set under your configuration file :
$Self-{'FQDN'} = 'yourhost.example.com';
Did you check on Kernel/Config.pm configuration file please ?
Laurent
Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP
for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
RE: [otrs] Apache ERROR: MaxRequestsPerChild
i am using otrs on windows small business server 2003. i am also getting the same message in error log. we have given restart after failure. but that can be done only thrice. but the apache server seems to be failing approximately every 3 hours. i have chosen to reset the error counter in a day. but even then i am not able to avoid failure. when you open mulitple sessions is one of your session idle?? in that case try changing the kill session time in the sysconfig in otrs. i have just tried that. but can see the effect only tom. if you have any updates please let me know thank you From: "Dan Gardiner" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: "'User questions and discussions about OTRS.org'" otrs@otrs.orgSubject: RE: [otrs] Apache ERROR: MaxRequestsPerChildDate: Tue, 17 Jul 2007 06:43:56 -0400 I'm also observing the same behaviour We aretesting OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri priSent: Tuesday, July 17, 2007 06:25 AMTo: otrs@otrs.orgSubject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you From: "Ron Plasse" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: otrs@otrs.orgSubject: [otrs] Apache ERROR: MaxRequestsPerChildDate: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex [Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited. [Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting Thank you in advance for any help that can be provided. Thanks, Ron-- Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. -- ___OTRS mailing
RE: [otrs] Apache ERROR: MaxRequestsPerChild
hi there.. even i have the same apache problem and from today i started getting the perl error as well. perl.exe keeps giving some memory read failure but does not affect the working of the system so far. if you find any solution or why its happening please do let me know. thank you From: "Frank Wakelin" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: "User questions and discussions about OTRS.org" otrs@otrs.orgSubject: RE: [otrs] Apache ERROR: MaxRequestsPerChildDate: Tue, 17 Jul 2007 08:46:59 -0700 Ron did you ever find a solution to this? I'm having the same problem as well -when this occurs apache stops, and thus so does my helpdesk. [Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.[Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal -- Restarting the server.[Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed.[Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex[Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker threads to exit.[Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have exited.[Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting[Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations[Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20[Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process.[Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting.[Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child process 36 Also, while I'm looking at the console occationally perl.exe crashes on occation - this doesn't seem to stop apache at that time however. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan GardinerSent: July 17, 2007 03:44To: 'User questions and discussions about OTRS.org'Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild I'm also observing the same behaviour We aretesting OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri priSent: Tuesday, July 17, 2007 06:25 AMTo: otrs@otrs.orgSubject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you From: "Ron Plasse" [EMAIL PROTECTED]Reply-To: "User questions and discussions about OTRS.org" otrs@otrs.orgTo: otrs@otrs.orgSubject: [otrs] Apache ERROR: MaxRequestsPerChildDate: Wed, 27 Jun 2007 17:09:19 -0700 Hello, I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution. I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment. - Windows Server 2003 R2 - 768 MB of RAM - 100 Mb LAN - 20 GB C: drive [Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20 [Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028 [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads. [Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80. [Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server. [Wed Jun 27 15:26:38 2007] [notice] Child
RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)
Did some searching on bugzilla for this and found this bug. Looks like we need to download the new (older perl) build (2.2.1-002-win32.exe) for me. From http://bugs.otrs.org/show_bug.cgi?id=1878: --- Comment #7 http://bugs.otrs.org/show_bug.cgi?id=1878#c7 From Manuel Hecht mailto:[EMAIL PROTECTED] 2007-07-16 14:32:03 [reply http://bugs.otrs.org/show_bug.cgi?id=1878#add_comment ] --- Hi @ all We found the reason of this problem. A bug in ActivePerl 5.8.8.820 was the reason of the error. We downgraded ActivePerl to version 5.8.8.819 and it works fine now! Affected Packages: -otrs-2.0.5-001-win32.exe -otrs-2.1.7-001-win32.exe -otrs-2.2.1-001-win32.exe Improved Packages: -otrs-2.0.5-002-win32.exe -otrs-2.1.7-002-win32.exe -otrs-2.2.1-002-win32.exe Best regards, Manuel Hecht From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: July 17, 2007 08:57 To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. even i have the same apache problem and from today i started getting the perl error as well. perl.exe keeps giving some memory read failure but does not affect the working of the system so far. if you find any solution or why its happening please do let me know. thank you From: Frank Wakelin [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: User questions and discussions about OTRS.org otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild Date: Tue, 17 Jul 2007 08:46:59 -0700 Ron did you ever find a solution to this? I'm having the same problem as well - when this occurs apache stops, and thus so does my helpdesk. [Mon Jul 16 22:35:28 2007] [notice] Child 10852: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. [Mon Jul 16 22:35:28 2007] [notice] Parent: Received restart signal -- Restarting the server. [Mon Jul 16 22:35:28 2007] [warn] (OS 10038)An operation was attempted on something that is not a socket. : setsockopt(SO_UPDATE_ACCEPT_CONTEXT) failed. [Mon Jul 16 22:35:29 2007] [notice] Child 10852: Released the start mutex [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Waiting for 250 worker threads to exit. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: All worker threads have exited. [Mon Jul 16 22:35:30 2007] [notice] Child 10852: Child process is exiting [Mon Jul 16 22:35:35 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations [Mon Jul 16 22:35:35 2007] [notice] Server built: Jan 9 2007 23:17:20 [Mon Jul 16 22:35:35 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process. [Mon Jul 16 22:35:35 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting. [Mon Jul 16 22:35:35 2007] [notice] Parent: Forcing termination of child process 36 Also, while I'm looking at the console occationally perl.exe crashes on occation - this doesn't seem to stop apache at that time however. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan Gardiner Sent: July 17, 2007 03:44 To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild I'm also observing the same behaviour We are testing OTRS 2.2.1 over Windows XP [Fri Jul 13 13:27:41 2007] [notice] Child 3884: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process. so I'm eagerly watching this thread in case someone has dealt with this succesfully From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri pri Sent: Tuesday, July 17, 2007 06:25 AM To: otrs@otrs.org Subject: RE: [otrs] Apache ERROR: MaxRequestsPerChild hi there.. i am encountering the same problem. did u find a solution for this problem. if you do please let me know. thank you From: Ron Plasse [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: otrs@otrs.org Subject: [otrs] Apache ERROR: MaxRequestsPerChild Date: Wed, 27 Jun 2007 17:09:19 -0700 Hello,
Re: [otrs] Customer Quoted text move to the bottom
On Tuesday 17 July 2007 17:19:05 Gabriele D'Andrea wrote: You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS Is there a way to move quoted text to the bottom of response? Is there a way to omit quoted test? When using pre-defined responses, the response is copied to the end of mail, which is very annoying. Look at: Admin-Area: - SysConfig - Search for responseformat - Go to: Ticket::Frontend::ResponseFormat: Hope this helps. Regards, Elias P. -- A really nice number: 09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 signature.asc Description: This is a digitally signed message part. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)
You could also try setting MaxRequestsPerChild in httpd.conf to 0 this will prevent the process from being restarted after X requests. The only disadvantages are: Setting MaxRequestsPerChild to a non-zero limit has two beneficial effects: - it limits the amount of memory that process can consume by (accidental) memory leakage; - by giving processes a finite lifetime, it helps reduce the number of processes when the server load reduces. So you might want to schedule an Apache service restart maybe once a week, once a day depending on how tidy OTRS is with memory usage. Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:06 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Sorry I haven't followed this whole discussion but did you check the Defaults.pm file? It is located in Kernel/Config/Defaults.pm I'm pretty sure you have tried configuring it in Config.pm and in the Sysconfig menu. If not message me back. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: July 17, 2007 2:46 PM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - I've been through everything I can think of and still no idea how to get the FQDN defined... -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:59 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote: How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g. cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com Steve Sanson, Rick wrote: I've been through everything I can think of and still no idea how to get the FQDN defined... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Sending out survey
Maybe you'll get an answer? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Angella Ford Sent: Monday, July 16, 2007 5:07 PM To: otrs@otrs.org Subject: [otrs] Sending out survey Is it possible to send survey to a group of users without having to wait on each user to submit a ticket? as it is the user as to submit a ticket then it sends them a link to the survey, is there another way? _ Don't just search. Find. Check out the new MSN Search! http://search.msn.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)
Hello, This one ended up being a little tricky to solve. In http.conf the setting MaxRequestsPerChild is set to zero. However at the end of http.conf is an include statement that points to DRIVE/OTRS/otrs/scripts/apache2-httpd-new.include.conf. In the file apache2-httpd-new.include.conf the parameter MaxRequestsPerChild is set to 400. I have set this to zero and the issue went away. Regards, Ron -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steven Carr Sent: Tuesday, July 17, 2007 10:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Apache ERROR: MaxRequestsPerChild (found problem) You could also try setting MaxRequestsPerChild in httpd.conf to 0 this will prevent the process from being restarted after X requests. The only disadvantages are: Setting MaxRequestsPerChild to a non-zero limit has two beneficial effects: - it limits the amount of memory that process can consume by (accidental) memory leakage; - by giving processes a finite lifetime, it helps reduce the number of processes when the server load reduces. So you might want to schedule an Apache service restart maybe once a week, once a day depending on how tidy OTRS is with memory usage. Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. --___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Hi Dan! Yes, the FQDN has been configured in Config.pm, Default.pm and ZZAuto.pm From Sysconfig the FQDN is not being saved and continues to say fc4 AND the default is listed as my FQDN... Thanks! -Original Message- From: Dan King [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 1:50 PM To: User questions and discussions about OTRS.org Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Sorry I haven't followed this whole discussion but did you check the Defaults.pm file? It is located in Kernel/Config/Defaults.pm I'm pretty sure you have tried configuring it in Config.pm and in the Sysconfig menu. If not message me back. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: July 17, 2007 2:46 PM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - I've been through everything I can think of and still no idea how to get the FQDN defined... -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:59 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote: How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? S http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
This is properly configured with the hostname of my actual FQDN... What is the matter here??? -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 1:58 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED] X-Spam-Status: No Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g. cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com Steve Sanson, Rick wrote: I've been through everything I can think of and still no idea how to get the FQDN defined... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Custom Zoom view and
In the zoom view im wondering if I can remove where it shows that the system sent a reply back to follow-ups or new tickets back to the customer. Is there away to not show what the system does at all in the zoom view? I tried searching the archives and in the system config and couldn't find anything. Also is there away to remove all the other languages of notifications in Notification Management. For example, I only need it to show the en::add::your::notification::here. I don't need the others... if I can't remove them no biggie but if I can that would be awesome. Jonathan Larsen Mountain West Heart Center IT Dept [EMAIL PROTECTED] 801.270.4108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. Steve signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] PGP Failed
Sirs, When I try to send email with PGP, doesn't work. See following logs. Jul 16 09:34:14 rt OTRS-CGI-10[31939]: [Error][Kernel::System::Crypt::PGP::Sign][Line:262]: Can't sign with Key 15279234: gpg: signing failed: file exists ! Anybody help me! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Tickets verschmelzen
Hallo, ich kommuniziere mit dem OTRS auch mit anderen Ticketsystemen von Kunden. Dabei tauschen wir unsere jeweiligen Ticket-IDs aus, die zu diesem Fall gehören und senden diese immer im Betreff mit. In meinem System sind die angekommenen Mails jedoch nicht dem richtigen Ticket zugeordnet worden, sondern es wurde mit jeder eintreffenden Mail ein neues Ticket erstellt. Ich möchte diese Tickets jetzt dem eigentlichen Case anhängen. Und zwar richtig anhängen und nicht als Verknüpfung etc. darstellen. Wie geht das? Wo stellt man den Filter ein, der die eintreffenden Mails dem richtigen Ticket zuordnet? Gruß Sven Sven Rothe ALBAKOM GmbH Streuwiesenweg 44 18119 Rostock-Diedrichshagen Tel.: 0381-77896-30 Fax.: 0381-77896-33 e-mail: [EMAIL PROTECTED] ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Tickets verschmelzen
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo Sven! On Tue, 17 Jul 2007, Rothe wrote: ich kommuniziere mit dem OTRS auch mit anderen Ticketsystemen von Kunden. Dabei tauschen wir unsere jeweiligen Ticket-IDs aus, die zu diesem Fall gehören und senden diese immer im Betreff mit. In meinem System sind die angekommenen Mails jedoch nicht dem richtigen Ticket zugeordnet worden, sondern es wurde mit jeder eintreffenden Mail ein neues Ticket erstellt. Ich möchte diese Tickets jetzt dem eigentlichen Case anhängen. Und zwar richtig anhängen und nicht als Verknüpfung etc. darstellen. Wie geht das? Wo stellt man den Filter ein, der die eintreffenden Mails dem richtigen Ticket zuordnet? Schau in der SysConfig unter Config Einstellungen: Ticket - Core::PostMaster Dort findest du die relevanten Einstellungen. Ggf. liegt es aber auch daran, dass die Ticketnummern der Systeme ähnlich/gleich sind, so dass es Unklarheiten mit der Zuordnung gibt. Beste Grüße und HTH Rico - -- Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter c.a.p.e. IT GmbH Annaberger Straße 240 , 09125 Chemnitz phone/fax: +49 371 5347-621 / -625 mobile:+49 176 66680786 mailto:[EMAIL PROTECTED] , PGP-Key: 0x874C8377 internet: www.cape-it.de Geschäftsführung Rico Barth, Thomas Maier AG Chemnitz, HRB 23192 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) Comment: Made with pgp4pine 1.76 iD8DBQFGnIHbmy4UBYdMg3cRArj/AJ9j8LDMbDMZJ3YKd6lzflY+wrFN/QCeP0XW 8qozrCyGzR5j2JCOBSfOu+c= =+cXT -END PGP SIGNATURE- ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
