[otrs] Ticket Type setup
Thanks for the help !! ** ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] AW: OTRS 2.2.5 Using Autologin?
Hi all, finally the authentication is worling with kerberos. But I have still one problem: Kerberos identifies the user always as [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] Is there a possiblility to cut off the @domain.de? In the manual I only find a finction to cut off leading domain\ Any ideas? Achim Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Glaab, Achim Gesendet: Dienstag, 4. März 2008 07:13 An: otrs@otrs.org Betreff: [otrs] OTRS 2.2.5 Using Autologin? Hello, I am using OTRS 2.2.5 on a Linux Computer running Apache 2.2.6. Actually I am authenticating my users against LDAP (Windows 2003 AD Domain). This is working quite well. Now I am looking for an auto login. Is there a possibility, to use the logged in user on a computer to auto login into otrs? I only found a very short description in the manual. But when I use AuthType Basic in apache, the apache will show a login window. Is there a possibility to login without this windows? (on windows based apache web servers I found a module called SSPI, but this is only working with Win32) Any help is appreciated Achim !EXCUBATOR:1,47ccebe671413196428330! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Removing the language option from the login pages
Can anyone tell me how to remove the language option from both the login.pl and customer.pl pages? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Edit Ticket Printout
Hi All, After zooming into a ticket, there is the option of printing it off. I would like to edit the format of the pdf printout, I just want to add in an extra table row. I can't find where I can edit it though, has anyone any suggestions? Thanks. Emily ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Agent login via LDAP
We have successfully configured customer login via LDAP (AD) but we are
still having difficulty with the Agent login.
Can anyone identify the specific parts (entries) in the config.pm that
pertain to Agent LDAP login?
Are the local agent accounts then just paired with an LDAP account with
the same username? (In other words, to create an agent, would one just
create a user in the front end that has the same username as an LDAP
account; resulting in a local username that just passes authentication
to LDAP?)
Below is a copy of our config.pl:
CONFIG.PM
package Kernel::Config;
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
# #
# database settings#
# #
# DatabaseHost
# (The database host.)
$Self-{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self-{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self-{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use
bin/CryptPassword.pl
# for crypted passwords.)
$Self-{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL == more: man DBD::mysql)
$Self-{DatabaseDSN} =
DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};;
# (The database DSN for PostgreSQL == more: man DBD::Pg)
# if you want to use a local socket connection
#$Self-{DatabaseDSN} = DBI:Pg:dbname=$Self-{Database};;
# if you want to use a tcpip connection
#$Self-{DatabaseDSN} =
DBI:Pg:dbname=$Self-{Database};host=$Self-{DatabaseHost};;
# #
# fs root directory
# #
$Self-{Home} = 'C:/OTRS/otrs';
# #
# insert your own config settings here #
# config settings taken from Kernel/Config/Defaults.pm #
# #
# $Self-{SessionUseCookie} = 0;
# $Self-{'CheckMXRecord'} = 1;
# #
# #
# data inserted by installer #
# #
$Self-{'LogModule'} = 'Kernel::System::Log::File';
$Self-{'LogModule::LogFile'} = 'C:/OTRS/otrs/var/log/otrs.log';
# $DIBI$
$Self-{'SystemID'} = 10;
$Self-{'SecureMode'} = 1;
$Self-{'Organization'} = 'URMC';
$Self-{'FQDN'} = 'hslt-wowserver';
$Self-{'DefaultLanguage'} = 'en';
$Self-{'AdminEmail'} = [EMAIL PROTECTED]';
$Self-{'DefaultCharset'} = 'utf-8';
#Enable LDAP authentication for Customers / Users
$Self-{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} =
'ldap.urmc.rochester.edu:389';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=urmc-sh,dc=rochester,dc=edu';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'CN=LDAP_admin,OU=admin,OU=Miner
Library,DC=urmc-sh,DC=rochester,DC=edu';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} =
'SOMEPASSWORD123';
#CustomerUser
#(customer user database backend and settings)
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'ldap.urmc.rochester.edu:389',
BaseDN = 'dc=urmc-sh,dc=rochester,dc=edu',
SSCOPE = 'sub',
UserDN ='CN=LDAP_admin,OU=admin,OU=Miner
Library,DC=urmc-sh,DC=rochester,DC=edu',
UserPw = 'SOMEPASSWORD123',
},
# customer unique id
CustomerKey = 'sAMAccountName',
# customer #
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown,
[otrs] Not receiving all notifications
Hey all, I am not getting all of my notifications. If I click follow up while viewing the ticket and send an email, it is never delivered to the user or agent. I also do not get a notification if I create a ticket via email. The ticket is created, but no notification. If I create an email ticket from within OTRS, then a notification is sent. I can reply to that ticket created email and then the agent receives a follow up notification. What is going on? I am sure it is something easy, but I am just not seeing it or thinking of it. Thank you all for the help! Wes Sothard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
AW: [otrs] Agent login via LDAP
Hi Steve
this config works for our environment:
# #
# #
# Authentification for Agents via AD / LDAP#
# #
# #
$Self-{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host1'} = 'domaincontroller.domain.com';
$Self-{'AuthModule::LDAP::BaseDN1'} = 'ou=OrganisationName,dc=Domain,dc=com';
$Self-{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::GroupDN'} = 'CN=TEAM,OU=Security
Groups,OU=OrganisationName,DC=Domain,DC=com';
$Self-{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'AuthModule::LDAP::UserAttr1'} = 'UID';
$Self-{'AuthModule::LDAP::SearchUserDN1'} = 'LDAPBindUser';
$Self-{'AuthModule::LDAP::SearchUserPw1'} = 'password';
# #
# synch LDAP user to internal DB #
# #
$Self-{UserSyncLDAPMap1} = {
UserFirstname = 'givenName',
UserLastname = 'sn',
UserEmail = 'mail',
};
# #
# UserTable#
# #
$Self-{DatabaseUserTable1} = 'system_user';
$Self-{DatabaseUserTableUserID1} = 'id';
$Self-{DatabaseUserTableUserPW1} = 'pw';
$Self-{DatabaseUserTableUser1} = 'login';
$Self-{'AuthModule::LDAP::Die1'} = 1;
# #
# #
# Authentification for Agents via internal DB #
# #
# #
$Self-{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self-{'AuthModule::DB::CryptType2'} = 'crypt';
You dont have to create an agent in the otrs environment. After the first login
of an agent, otrs will synchronize the agent information with it own database.
After that, you can linkt the agents with groups and/or roles in the otrs admin
gui.
It is also possible to expand the configuration to match some LDAP group
membership to queues and access rights. We do not work with this yet but maybe
in the near future. Check the documentation for more infos.
hope it helps
regards, Bruce
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Clary, Steve
Gesendet: Mittwoch, 5. März 2008 17:05
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent login via LDAP
We have successfully configured customer login via LDAP (AD) but we are still
having difficulty with the Agent login.
Can anyone identify the specific parts (entries) in the config.pm that pertain
to Agent LDAP login?
Are the local agent accounts then just paired with an LDAP account with the
same username? (In other words, to create an agent, would one just create a
user in the front end that has the same username as an LDAP account; resulting
in a local username that just passes authentication to LDAP?)
Below is a copy of our config.pl:
CONFIG.PM
package Kernel::Config;
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
# #
# database settings#
# #
# DatabaseHost
# (The database host.)
$Self-{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self-{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self-{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self-{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL == more: man DBD::mysql)
$Self-{DatabaseDSN} =
DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};;
# (The database DSN for PostgreSQL == more: man DBD::Pg)
# if you want to use a local socket connection
#$Self-{DatabaseDSN} = DBI:Pg:dbname=$Self-{Database};;
# if you want to use a tcpip connection
#$Self-{DatabaseDSN} =
DBI:Pg:dbname=$Self-{Database};host=$Self-{DatabaseHost};;
#
RE: AW: [otrs] Agent login via LDAP
no, Agents over Microsoft AD (Server 2003), customer over external MySQL DB.
I dont think, there is significant difference between MS and Novell as far as
both are queried by LDAP. Only the different DN's and CN's etc. may be a little
tricky.
regards, Bruce
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rene Abdon
Sent: Wednesday, March 05, 2008 5:45 PM
To: otrs@otrs.org
Subject: Re: AW: [otrs] Agent login via LDAP
Hi Klaus,
Do you have the configuration for LDAP authentication (Agent and Customer) over
Novell eDirectory ?
Att.
Rene.
Klaus Bruno [EMAIL PROTECTED] 5/3/2008 13:30
Hi Steve
this config works for our environment:
# #
# #
# Authentification for Agents via AD / LDAP#
# #
# #
$Self-{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host1'} = 'domaincontroller.domain.com';
$Self-{'AuthModule::LDAP::BaseDN1'} = 'ou=OrganisationName,dc=Domain,dc=com';
$Self-{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::GroupDN'} = 'CN=TEAM,OU=Security
Groups,OU=OrganisationName,DC=Domain,DC=com';
$Self-{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'AuthModule::LDAP::UserAttr1'} = 'UID';
$Self-{'AuthModule::LDAP::SearchUserDN1'} = 'LDAPBindUser';
$Self-{'AuthModule::LDAP::SearchUserPw1'} = 'password';
# #
# synch LDAP user to internal DB #
# #
$Self-{UserSyncLDAPMap1} = {
UserFirstname = 'givenName',
UserLastname = 'sn',
UserEmail = 'mail',
};
# #
# UserTable#
# #
$Self-{DatabaseUserTable1} = 'system_user';
$Self-{DatabaseUserTableUserID1} = 'id';
$Self-{DatabaseUserTableUserPW1} = 'pw';
$Self-{DatabaseUserTableUser1} = 'login';
$Self-{'AuthModule::LDAP::Die1'} = 1;
# #
# #
# Authentification for Agents via internal DB #
# #
# #
$Self-{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self-{'AuthModule::DB::CryptType2'} = 'crypt';
You dont have to create an agent in the otrs environment. After the first login
of an agent, otrs will synchronize the agent information with it own database.
After that, you can linkt the agents with groups and/or roles in the otrs admin
gui.
It is also possible to expand the configuration to match some LDAP group
membership to queues and access rights. We do not work with this yet but maybe
in the near future. Check the documentation for more infos.
hope it helps
regards, Bruce
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Clary, Steve
Gesendet: Mittwoch, 5. März 2008 17:05
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent login via LDAP
We have successfully configured customer login via LDAP (AD) but we are still
having difficulty with the Agent login.
Can anyone identify the specific parts (entries) in the config.pm that pertain
to Agent LDAP login?
Are the local agent accounts then just paired with an LDAP account with the
same username? (In other words, to create an agent, would one just create a
user in the front end that has the same username as an LDAP account; resulting
in a local username that just passes authentication to LDAP?)
Below is a copy of our config.pl:
CONFIG.PM
package Kernel::Config;
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
# #
# database settings#
# #
# DatabaseHost
# (The database host.)
$Self-{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self-{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self-{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user.
Re: AW: [otrs] Agent login via LDAP
Hi Klaus,
Do you have the configuration for LDAP authentication (Agent and
Customer) over Novell eDirectory ?
Att.
Rene.
Klaus Bruno [EMAIL PROTECTED] 5/3/2008 13:30
Hi Steve
this config works for our environment:
# #
# #
# Authentification for Agents via AD / LDAP#
# #
# #
$Self-{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host1'} = 'domaincontroller.domain.com';
$Self-{'AuthModule::LDAP::BaseDN1'} =
'ou=OrganisationName,dc=Domain,dc=com';
$Self-{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::GroupDN'} = 'CN=TEAM,OU=Security
Groups,OU=OrganisationName,DC=Domain,DC=com';
$Self-{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'AuthModule::LDAP::UserAttr1'} = 'UID';
$Self-{'AuthModule::LDAP::SearchUserDN1'} = 'LDAPBindUser';
$Self-{'AuthModule::LDAP::SearchUserPw1'} = 'password';
# #
# synch LDAP user to internal DB #
# #
$Self-{UserSyncLDAPMap1} = {
UserFirstname = 'givenName',
UserLastname = 'sn',
UserEmail = 'mail',
};
# #
# UserTable#
# #
$Self-{DatabaseUserTable1} = 'system_user';
$Self-{DatabaseUserTableUserID1} = 'id';
$Self-{DatabaseUserTableUserPW1} = 'pw';
$Self-{DatabaseUserTableUser1} = 'login';
$Self-{'AuthModule::LDAP::Die1'} = 1;
# #
# #
# Authentification for Agents via internal DB #
# #
# #
$Self-{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self-{'AuthModule::DB::CryptType2'} = 'crypt';
You dont have to create an agent in the otrs environment. After the
first login of an agent, otrs will synchronize the agent information
with it own database. After that, you can linkt the agents with groups
and/or roles in the otrs admin gui.
It is also possible to expand the configuration to match some LDAP
group membership to queues and access rights. We do not work with this
yet but maybe in the near future. Check the documentation for more
infos.
hope it helps
regards, Bruce
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag
von Clary, Steve
Gesendet: Mittwoch, 5. März 2008 17:05
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent login via LDAP
We have successfully configured customer login via LDAP (AD) but we are
still having difficulty with the Agent login.
Can anyone identify the specific parts (entries) in the config.pm that
pertain to Agent LDAP login?
Are the local agent accounts then just paired with an LDAP account with
the same username? (In other words, to create an agent, would one just
create a user in the front end that has the same username as an LDAP
account; resulting in a local username that just passes authentication
to LDAP?)
Below is a copy of our config.pl:
CONFIG.PM
package Kernel::Config;
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
# #
# database settings#
# #
# DatabaseHost
# (The database host.)
$Self-{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self-{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self-{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use
bin/CryptPassword.pl
# for crypted passwords.)
$Self-{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL == more: man DBD::mysql)
$Self-{DatabaseDSN} =
DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};;
# (The database DSN for PostgreSQL == more: man DBD::Pg)
# if you want to use a local socket connection
#$Self-{DatabaseDSN} = DBI:Pg:dbname=$Self-{Database};;
# if you want to use a tcpip
RE: [otrs] Not receiving all notifications
I have fixed this issue. Thank you, Wes Sothard From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wes Sothard Sent: Wednesday, March 05, 2008 11:21 AM To: User questions and discussions about OTRS.org Subject: [otrs] Not receiving all notifications Hey all, I am not getting all of my notifications. If I click follow up while viewing the ticket and send an email, it is never delivered to the user or agent. I also do not get a notification if I create a ticket via email. The ticket is created, but no notification. If I create an email ticket from within OTRS, then a notification is sent. I can reply to that ticket created email and then the agent receives a follow up notification. What is going on? I am sure it is something easy, but I am just not seeing it or thinking of it. Thank you all for the help! Wes Sothard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] URL link to ticket error.
Hey all, When I get my notification, I am not able to view the ticket via the URL provided in the email. The URL looks like this (minus personal info which is x'ed out) http://xx.xx.xxx/otrs/customer.pl?Action=CustomerZoomTicket ID=15 . When I click the link, I get a server not found error. Any ideas on how to resolve this? Thank you, Wes Sothard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] URL link to ticket error.
Hi Wes can you resolve the host itself? ping or nslookup xx.xx.xxx ? regards Bruce -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wes Sothard Sent: Wednesday, March 05, 2008 6:06 PM To: User questions and discussions about OTRS.org Subject: [otrs] URL link to ticket error. Hey all, When I get my notification, I am not able to view the ticket via the URL provided in the email. The URL looks like this (minus personal info which is x'ed out) http://xx.xx.xxx/otrs/customer.pl?Action=CustomerZoomTicket ID=15 . When I click the link, I get a server not found error. Any ideas on how to resolve this? Thank you, Wes Sothard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] URL link to ticket error.
No I can not. :/ I have gotten in touch with my network guy to resolve. Thanks! Wes Sothard -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Klaus Bruno Sent: Wednesday, March 05, 2008 12:14 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] URL link to ticket error. Hi Wes can you resolve the host itself? ping or nslookup xx.xx.xxx ? regards Bruce -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Wes Sothard Sent: Wednesday, March 05, 2008 6:06 PM To: User questions and discussions about OTRS.org Subject: [otrs] URL link to ticket error. Hey all, When I get my notification, I am not able to view the ticket via the URL provided in the email. The URL looks like this (minus personal info which is x'ed out) http://xx.xx.xxx/otrs/customer.pl?Action=CustomerZoomTicket ID=15 . When I click the link, I get a server not found error. Any ideas on how to resolve this? Thank you, Wes Sothard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Removing the language option from the login pages
Just edit the HTML template 2008/3/5, Clary, Steve [EMAIL PROTECTED]: Can anyone tell me how to remove the language option from both the login.pl and customer.pl pages? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] perl or ITSM package problem?
Yea!!! Thanks, I have searched and find out that I was missing some packages for XML::Parser. Thanks. On Tue, 4 Mar 2008 21:37:20 +0100, Nils Breunese (Lemonbit) wrote Enrique Garcia Briones wrote: I just installed otrs in debian, and I release the software to be tested in my University, but, when one of the Administrators tried to install the ITSM package, it was showed this message: Software error: Can't locate object method new via package XML::Parser::Lite at /usr/share/otrs//Kernel/System/XML.pm line 781, PRODUCT line 236. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. Please use the ITSM mailinglist for questions about ITSM: http://lists.otrs.org/mailman/listinfo/itsm I tried to search in the archive files, it is hard without search tool. They have a search function in the OTRS archives at mail- archive.com: http://www.mail-archive.com/otrs@otrs.org/ But apparently [EMAIL PROTECTED] is not yet a member of the ITSM mailinglist yet. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Subcoordinacion de SysOp and Datacenter Coordinacion General de Tecnologias de Informacion y Comunicaciones UAdeC En el Bien fincamos el Saber ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Removing the language option from the login pages
Thanks! Can you tell me which file is the HTML template? Steve Clary -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sébastien Prud'homme Sent: Wednesday, March 05, 2008 12:50 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Removing the language option from the login pages Just edit the HTML template 2008/3/5, Clary, Steve [EMAIL PROTECTED]: Can anyone tell me how to remove the language option from both the login.pl and customer.pl pages? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Agent Queue View As A List
Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example: Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke| pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser| New | pfy | 2008/03/05 10:03:58 I appreciate it. -Jon ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Ticket Type setup
Hi. All the tickets are basically the same: tickets. They don't change type. You need to put them in separate queues depending on what task they belong to. Create queues called New Installation, Hardware, Software and so on. Either move the tickets to the queues manually, or set up some kind of importing scheme to handle it automatically. One way is separate email addresses - e.g. mail sent to [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] will automatically create tickets in the New Installation queue. Mail sent to [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] will go to the Hardware queue and so on. You use PostMaster POP3 for this. Or you can have all mail sent to [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] and sort tickets into queues based on information in the subject line, headers or contant of the message. You use Postmaster Filter for this. Sorry for rambling, shared a bottle of wonderful wine for dinner :-) -- Lars From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thys Kitshoff Sent: Tuesday, March 04, 2008 4:02 PM To: otrs@otrs.org Subject: [otrs] Ticket Type setup Hi all I am new to OTRS and need some assistance with setting up the Ticket Type function. I have activated the function in Core::Ticket::Type: but I am unable to specify the fields I want to display in the Ticket Type drop-down box. Requirements 1. Setup several ticket types (eg.New Installation, Faulty hardware, Faulty software...) 2. When a ticket is closed I want to force the agent to categorise the call using the Ticket Type Thanks in advance Thys ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Removing the language option from the login pages
Actually, creating a new theme and editing that is the nice way to do it. http://doc.otrs.org/2.2/en/html/c1782.html More info on what you can do with the dtl-files: http://doc.otrs.org/developer/2.0/en/html/c494.html -- Lars -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sébastien Prud'homme Sent: Wednesday, March 05, 2008 6:50 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Removing the language option from the login pages Just edit the HTML template 2008/3/5, Clary, Steve [EMAIL PROTECTED]: Can anyone tell me how to remove the language option from both the login.pl and customer.pl pages? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Adding a second agent auth
I'm in the process of creating an OTRS test environment and attempting
to configure LDAP agent authentication. After a bit of reading I managed
to get things working. When I tried to log back into OTRS as the
[EMAIL PROTECTED] user though I realized I that I was no longer using the
local DB and couldn't get admin access. I tried to add a second agent
authentication method following the docs and previous posts but haven't
found much information on configuring the DB method. Here is my current
config:
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'maddc01.acme.com';
$Self-{'AuthModule::LDAP::BaseDN'} = 'DC=acme,DC=com';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::GroupDN'} = 'CN=Enterprise Desktop
Technician,OU=Security Groups,OU=USA,DC=acme,DC=com';
$Self-{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'AuthModule::LDAP::UserAttr'} = 'DN';
$Self-{'AuthModule::LDAP::SearchUserDN'} = 'CN=Lambert\,
Derek,OU=Users,OU=USA,DC=acme,DC=com';
$Self-{'AuthModule::LDAP::SearchUserPw'} = 'password';
$Self-{'AuthModule::LDAP::AlwaysFilter'} =
'(objectCategory=person)';
$Self-{'AuthModule::LDAP::Params'} = {
port = 389,
timeout = 120,
async = 0,
version = 3,
};
$Self-{'AuthModule::LDAP::Die'} = 1;
$Self-{UserSyncLDAPMap} = {
# DB - LDAP
UserFirstname = 'givenName',
UserLastname = 'sn',
UserEmail = 'mail',
};
$Self-{UserSyncLDAPGroups} = [
'users',
];
$Self-{DatabaseUserTable} = 'system_user';
$Self-{DatabaseUserTableUserID} = 'id';
$Self-{DatabaseUserTableUserPW} = 'pw';
$Self-{DatabaseUserTableUser} = 'login';
$Self-{'AuthModule2'} = 'Kernel::System::Auth::DB';
When I try and login as [EMAIL PROTECTED] I get the following errors in
otrs.log:
[Wed Mar 5 14:11:19 2008][Error][Kernel::System::Auth::DB::Auth][90]
Table 'otrs.user' doesn't exist, SQL: 'SELECT pw, id FROM user WHERE
valid_id IN ( 1 ) AND login = '[EMAIL PROTECTED]''
[Wed Mar 5 14:11:19 2008][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] doesn't exist or is invalid!!! (REMOTE_ADDR: 127.0.0.1)
I can see the problem is it's looking for the table 'user', not
'system_user' - but how do I change this?
I tried changing LDAP to the second method but the Sync Map doesn't work
and I get the 'Panic! No UserData for user' error.
This is probably a simple question but my perl is a bit rusty and I
can't quite remember all the -, =, =, etc. and where to use which one.
Any help would be greatly appreciated!
Thanks!
Derek J. Lambert
Technical Support Analyst
IT Operations Support
Fiskars Brands, Inc.
___
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Support or consulting for your OTRS system?
= http://www.otrs.com/
Re: [otrs] Agent Queue View As A List
Jon Lorenz wrote: Is there a way to modify OTRS so that when an agent looks at any particular queue, it displays it in a list format sort of like the Customer Queue view instead of the standard summary format? Here's an example: Ticket# | Subject | Customer | State | Owner | Created 1001234 | My Microsoft broke| pebkac | Open | bofh | 2008/03/04 18:47:03 1001235 | Keyboard doesn't work | luser| New | pfy | 2008/03/05 10:03:58 I appreciate it. Of course there is a way to modify OTRS. I can't help you with that though. You might like to enable the StatusView module though, it gives you a list view of all non-closed tickets. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Adding a second agent auth
Hi Derek
Try to numbering each auth section, not only the second one.
that means, if you use two ore more you should use numbering each of
them:
ladp1
local2
sql3
...
and dont forget to numbering each line which belongs together with the
same suffix
$Self-{'AuthModule1'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host1'} = 'maddc01.acme.com';
$Self-{'AuthModule::LDAP::BaseDN1'} = 'DC=acme,DC=com';
$Self-{'AuthModule::LDAP::UID1'} = 'sAMAccountName';
...
hope it helps
regards, Bruce
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Lambert, Derek
Sent: Wednesday, March 05, 2008 9:40 PM
To: otrs@otrs.org
Subject: [otrs] Adding a second agent auth
I'm in the process of creating an OTRS test environment and attempting
to configure LDAP agent authentication. After a bit of reading I managed
to get things working. When I tried to log back into OTRS as the
[EMAIL PROTECTED] user though I realized I that I was no longer using the
local DB and couldn't get admin access. I tried to add a second agent
authentication method following the docs and previous posts but haven't
found much information on configuring the DB method. Here is my current
config:
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'maddc01.acme.com';
$Self-{'AuthModule::LDAP::BaseDN'} = 'DC=acme,DC=com';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::GroupDN'} = 'CN=Enterprise Desktop
Technician,OU=Security Groups,OU=USA,DC=acme,DC=com';
$Self-{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self-{'AuthModule::LDAP::UserAttr'} = 'DN';
$Self-{'AuthModule::LDAP::SearchUserDN'} = 'CN=Lambert\,
Derek,OU=Users,OU=USA,DC=acme,DC=com';
$Self-{'AuthModule::LDAP::SearchUserPw'} = 'password';
$Self-{'AuthModule::LDAP::AlwaysFilter'} =
'(objectCategory=person)';
$Self-{'AuthModule::LDAP::Params'} = {
port = 389,
timeout = 120,
async = 0,
version = 3,
};
$Self-{'AuthModule::LDAP::Die'} = 1;
$Self-{UserSyncLDAPMap} = {
# DB - LDAP
UserFirstname = 'givenName',
UserLastname = 'sn',
UserEmail = 'mail',
};
$Self-{UserSyncLDAPGroups} = [
'users',
];
$Self-{DatabaseUserTable} = 'system_user';
$Self-{DatabaseUserTableUserID} = 'id';
$Self-{DatabaseUserTableUserPW} = 'pw';
$Self-{DatabaseUserTableUser} = 'login';
$Self-{'AuthModule2'} = 'Kernel::System::Auth::DB';
When I try and login as [EMAIL PROTECTED] I get the following errors in
otrs.log:
[Wed Mar 5 14:11:19 2008][Error][Kernel::System::Auth::DB::Auth][90]
Table 'otrs.user' doesn't exist, SQL: 'SELECT pw, id FROM user WHERE
valid_id IN ( 1 ) AND login = '[EMAIL PROTECTED]''
[Wed Mar 5 14:11:19 2008][Notice][Kernel::System::Auth::DB::Auth] User:
[EMAIL PROTECTED] doesn't exist or is invalid!!! (REMOTE_ADDR: 127.0.0.1)
I can see the problem is it's looking for the table 'user', not
'system_user' - but how do I change this?
I tried changing LDAP to the second method but the Sync Map doesn't work
and I get the 'Panic! No UserData for user' error.
This is probably a simple question but my perl is a bit rusty and I
can't quite remember all the -, =, =, etc. and where to use which one.
Any help would be greatly appreciated!
Thanks!
Derek J. Lambert
Technical Support Analyst
IT Operations Support
Fiskars Brands, Inc.
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
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Support or consulting for your OTRS system?
= http://www.otrs.com/
Re: [otrs] Agent login via LDAP
Clary, Steve schrieb:
We have successfully configured customer login via LDAP (AD) but we
are still having difficulty with the Agent login.
Can anyone identify the specific parts (entries) in the config.pm that
pertain to Agent LDAP login?
Are the local agent accounts then just paired with an LDAP account
with the same username? (In other words, to create an agent, would
one just create a user in the front end that has the same username as
an LDAP account; resulting in a local username that just passes
authentication to LDAP?)
Below is a copy of our config.pl:
CONFIG.PM
package Kernel::Config;
sub Load {
my $Self = shift;
# #
# #
# #
# Start of your own config options!!! #
# #
# #
# #
# #
# database settings#
# #
# DatabaseHost
# (The database host.)
$Self-{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self-{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self-{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use
bin/CryptPassword.pl
# for crypted passwords.)
$Self-{'DatabasePw'} = 'hot';
# DatabaseDSN
# (The database DSN for MySQL == more: man DBD::mysql)
$Self-{DatabaseDSN} =
DBI:mysql:database=$Self-{Database};host=$Self-{DatabaseHost};;
# (The database DSN for PostgreSQL == more: man DBD::Pg)
# if you want to use a local socket connection
#$Self-{DatabaseDSN} = DBI:Pg:dbname=$Self-{Database};;
# if you want to use a tcpip connection
#$Self-{DatabaseDSN} =
DBI:Pg:dbname=$Self-{Database};host=$Self-{DatabaseHost};;
# #
# fs root directory
# #
$Self-{Home} = 'C:/OTRS/otrs';
# #
# insert your own config settings here #
# config settings taken from Kernel/Config/Defaults.pm #
# #
# $Self-{SessionUseCookie} = 0;
# $Self-{'CheckMXRecord'} = 1;
# #
# #
# data inserted by installer #
# #
$Self-{'LogModule'} = 'Kernel::System::Log::File';
$Self-{'LogModule::LogFile'} = 'C:/OTRS/otrs/var/log/otrs.log';
# $DIBI$
$Self-{'SystemID'} = 10;
$Self-{'SecureMode'} = 1;
$Self-{'Organization'} = 'URMC';
$Self-{'FQDN'} = 'hslt-wowserver';
$Self-{'DefaultLanguage'} = 'en';
$Self-{'AdminEmail'} = [EMAIL PROTECTED]';
$Self-{'DefaultCharset'} = 'utf-8';
#Enable LDAP authentication for Customers / Users
$Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} =
'ldap.urmc.rochester.edu:389';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=urmc-sh,dc=rochester,dc=edu';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'CN=LDAP_admin,OU=admin,OU=Miner Library,DC=urmc-sh,DC=rochester,DC=edu';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD123';
#CustomerUser
#(customer user database backend and settings)
$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'ldap.urmc.rochester.edu:389',
BaseDN = 'dc=urmc-sh,dc=rochester,dc=edu',
SSCOPE = 'sub',
UserDN ='CN=LDAP_admin,OU=admin,OU=Miner
Library,DC=urmc-sh,DC=rochester,DC=edu',
UserPw = 'SOMEPASSWORD123',
},
# customer unique id
CustomerKey = 'sAMAccountName',
# customer #
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and
[otrs-de] Crons werden nicht ausgeführt
Hallo, nach googeln und suchen habe ich noch keine Lösung für mein Problem: Vorgestern hatten sich eine Menge PopMaster3.pl-Jobs angestaut und keine E-Mails mehr angerufen. Da die mysql-Datenbank voll war, habe ich das Problem auf diese geschoben. Die Datenbanken sind mittlerweile an einer neuen Stelle - leider wird der Cron nicht ausgeführt. crond läuft, rcotrs neugestartet. Per Hand kann ich die E-Mails abrufen. crontab -l -u otrs zeigt die crons korrekt an. Gibt es ein Log, wo ich suchen kann? Sonstige Ideen? Vielen Dank! Michael -- http://de.wikipedia.org/wiki/Benutzer:MichaelDiederich http://www.md-d.org/ ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Crons werden nicht ausgeführt
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hallo Michael, Vorgestern hatten sich eine Menge PopMaster3.pl-Jobs angestaut und keine E-Mails mehr angerufen. Da die mysql-Datenbank voll war, habe ich das Problem auf diese geschoben. Die Datenbanken sind mittlerweile an einer neuen Stelle - leider wird der Cron nicht ausgeführt. crond läuft, rcotrs neugestartet. Per Hand kann ich die E-Mails abrufen. crontab -l -u otrs zeigt die crons korrekt an. Gibt es ein Log, wo ich suchen kann? Sonstige Ideen? ...hm, wie sieht denn die crontab aus? Sind ggf. Umgebungsvariablen oder Pfade in der cron-shell nicht bekannt bzw. nicht gesetzt? viele Gruesse, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHzpkpvXo8m5PgoXQRAvkAAJ9UdkrvqSyxzcMO3YxbPa/9UfdzkgCfYCU2 rL7QWjuT7l2Tbqg9G9EkRl8= =s+Zu -END PGP SIGNATURE- ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
Re: [otrs-de] Crons werden nicht ausgeführt
Hallo, On Wed, Mar 5, 2008 at 1:59 PM, Torsten Thau [EMAIL PROTECTED] wrote: Sonstige Ideen? ...hm, wie sieht denn die crontab aus? Sind ggf. Umgebungsvariablen oder Pfade in der cron-shell nicht bekannt bzw. nicht gesetzt? die crontab war generiert und okay - die Umgebungsvariablen waren es. Nachdem ich gesehen habe, das cron die Scripte ausführt: log_it: (otrs 29340) CMD ($HOME/bin/PostMasterPOP3.pl /dev/null) log_it: (otrs 29347) CMD ($HOME/bin/GenericAgent.pl /dev/null) [29346] got data (2f:/) from grandchild log_it: (otrs 29345) CMD ($HOME/bin/GenericAgent.pl -c db /dev/null) [29339] got data (2f:/) from grandchild [29341] got data (2f:/) from grandchild , habe ich mich als otrs angemeldet und es manuell versucht. Problem war ein fehlerhaftes $HOME - nicht sein richtiges home.. Entwarnung, hat mich nur 3 Stunden suchen gekostet :) Was ein Dienstneustart doch jedes Mal für Überraschungen hat :) Liebe Grüße, Michael 'da didi' Diederich -- http://de.wikipedia.org/wiki/Benutzer:MichaelDiederich http://www.md-d.org/ ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Re: Crons werden nicht ausgeführt
Hallo, On Wed, Mar 5, 2008 at 11:39 AM, Michael Diederich [EMAIL PROTECTED] wrote: nach googeln und suchen habe ich noch keine Lösung für mein Problem: Problem gefunden und gelöst - $HOME war nicht korrekt und die OTRS-Skripte beschweren sich, wenn $HOME nicht das OTRS-Home sind. Liebe Grüße, Michael -- http://de.wikipedia.org/wiki/Benutzer:MichaelDiederich http://www.md-d.org/ ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
