[otrs] MIME::Parser: can't open tmpfile: Invalid argument
Hello List, i am getting this error oversudden: MIME::Parser: can't open tmpfile: Invalid argument Any idea where i have to debug/look? We are using OTRS 2.0.4 Thanks, Mario ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
Quoting Lars Jørgensen [EMAIL PROTECTED]: Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]: Unfortunately, that didn't work, either. Here's a little more info. When a customer responds to a ticket and it has been marked as either closed or responded, the ticket remains closed and is not displayed in the queue. As it turns our, tickets marked as anything but open are not displayed in the queue. pending, responded... none of them show up in the queue. Are you sure the ticket actually remains closed after a customer follow-up? Have you tried searching for the ticket id? It may be that the ticket is locked to some agent. Then it would not show up in your queues. -- Lars Thanks for the reply. Even the agent who owns the ticket doesn't see it. The only way to find it is to search for it. This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
[EMAIL PROTECTED] wrote: Quoting Lars Jørgensen [EMAIL PROTECTED]: Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]: Unfortunately, that didn't work, either. Here's a little more info. When a customer responds to a ticket and it has been marked as either closed or responded, the ticket remains closed and is not displayed in the queue. As it turns our, tickets marked as anything but open are not displayed in the queue. pending, responded... none of them show up in the queue. Are you sure the ticket actually remains closed after a customer follow-up? Have you tried searching for the ticket id? It may be that the ticket is locked to some agent. Then it would not show up in your queues. Thanks for the reply. Even the agent who owns the ticket doesn't see it. The only way to find it is to search for it. If the ticket has been closed this is normal. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] locked ticket, follow-up for other agents
Hello, How do I set otrs so send a follow up to every agents when a ticket is locked? At the moment only agent locking the ticket is getting the e-mail. I know I can set bcc in sendmail. Thank you for your attention, Regards, Paulo Abreu begin:vcard fn:Paulo Abreu n:Abreu;Paulo org:ClusterCube, Lda. adr;quoted-printable:Edif=C3=ADcio Inova=C3=A7=C3=A3o I sala 212-B;;Taguspark - Avenida Jacques Delors;;;2740-122 Porto Salvo;Portugal email;internet:[EMAIL PROTECTED] tel;work:214 222 011 tel;cell:913 234 412 x-mozilla-html:FALSE url:http://www.clustercube.com/ version:2.1 end:vcard signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Need Help
Hello All, We have recently installed teh win 32 version of otrs. The system is working fine except for agent notifications. Outbound mail is fine with other notifications working. No matter what I try I cant get agent notifications working. Basically all I want is new ticket notifications to all agents in that queue. Any help or suggestions most appreciated. Thanks, Jamie -- Jamie Spence ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
Quoting Nils Breunese (Lemonbit) [EMAIL PROTECTED]: [EMAIL PROTECTED] wrote: Quoting Lars Jørgensen [EMAIL PROTECTED]: Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]: Unfortunately, that didn't work, either. Here's a little more info. When a customer responds to a ticket and it has been marked as either closed or responded, the ticket remains closed and is not displayed in the queue. As it turns our, tickets marked as anything but open are not displayed in the queue. pending, responded... none of them show up in the queue. Are you sure the ticket actually remains closed after a customer follow-up? Have you tried searching for the ticket id? It may be that the ticket is locked to some agent. Then it would not show up in your queues. Thanks for the reply. Even the agent who owns the ticket doesn't see it. The only way to find it is to search for it. If the ticket has been closed this is normal. Nils Breunese. If a ticket has been closed, but then the customer replies to it, is it the default setting that the new response isn't displayed? That's the issue here. This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
[EMAIL PROTECTED] wrote: If a ticket has been closed, but then the customer replies to it, is it the default setting that the new response isn't displayed? That's the issue here. No, I believe the default setting is that the ticket is opened again. At least, that's how it's working in our installation. This behavior is controlled by the settings I pointed you earlier. Have you created a test ticket, closed it, then replied to it and checked what happened to the ticket? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
Quoting Nils Breunese (Lemonbit) [EMAIL PROTECTED]: [EMAIL PROTECTED] wrote: If a ticket has been closed, but then the customer replies to it, is it the default setting that the new response isn't displayed? That's the issue here. No, I believe the default setting is that the ticket is opened again. At least, that's how it's working in our installation. This behavior is controlled by the settings I pointed you earlier. Have you created a test ticket, closed it, then replied to it and checked what happened to the ticket? We've tested several times and we're still testing. Closed tickets simply do not reappear if someone responds to them, not even for the original owner of the ticket. Strange behavior, isn't it? This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
What version of OTRS you are using? I'm using version 2.2.6 and when any replies to closed ticket the ticket gets open for me. 2008/5/19 [EMAIL PROTECTED]: Quoting Nils Breunese (Lemonbit) [EMAIL PROTECTED]: [EMAIL PROTECTED] wrote: If a ticket has been closed, but then the customer replies to it, is it the default setting that the new response isn't displayed? That's the issue here. No, I believe the default setting is that the ticket is opened again. At least, that's how it's working in our installation. This behavior is controlled by the settings I pointed you earlier. Have you created a test ticket, closed it, then replied to it and checked what happened to the ticket? We've tested several times and we're still testing. Closed tickets simply do not reappear if someone responds to them, not even for the original owner of the ticket. Strange behavior, isn't it? This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Those that make the rule don't play the game!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
Quoting Go Wow [EMAIL PROTECTED]: What version of OTRS you are using? I'm using version 2.2.6 and when any replies to closed ticket the ticket gets open for me. 2.2.4. I can't imagine that what I'm seeing is the default behavior. Either my installation is broken or a setting some where has been changed. The latter is entirely possible, since there have been a few people with their hands in this project. The trouble is that I don't see what setting would affect this. It doesn't seem to matter what state I set the ticket to when I reply: it does not reappear in the queue. Does this ring a bell with anyone? This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
You have 2 options, 1 reinstall the application 2 ask the people what changes they have made (if any). One seems to be good one cuz ur application is still in testing. 2008/5/19 [EMAIL PROTECTED]: Quoting Go Wow [EMAIL PROTECTED]: What version of OTRS you are using? I'm using version 2.2.6 and when any replies to closed ticket the ticket gets open for me. 2.2.4. I can't imagine that what I'm seeing is the default behavior. Either my installation is broken or a setting some where has been changed. The latter is entirely possible, since there have been a few people with their hands in this project. The trouble is that I don't see what setting would affect this. It doesn't seem to matter what state I set the ticket to when I reply: it does not reappear in the queue. Does this ring a bell with anyone? This message was sent using IMP, the Internet Messaging Program. -- Those that make the rule don't play the game!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Closed State
Sounds like symptoms of either having the Follow Up Option: set to reject (would cause the ticket to remain closed), new ticket (would cause the follow up to open a new ticket), or if it is set to possible, then the Ticket lock after a follow up: is set to Yes which would make the reopened ticket show back up under the Locked Tickets of the agent that had it locked when it was closed, not back in the queue where all agents can see it. When you search for the reopened tickets, what state are they in and what is their Locked status set to when you find them? If they are open but locked, the only agent that will see the ticket without having to search or using the Status View feature will be the one who is the owner and the ticket will be under that agents Locked Tickets, not under any of the queues. I think you said you checked those settings though so maybe it is time to punt (reinstall). Brett -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Monday, May 19, 2008 10:07 To: User questions and discussions about OTRS.org; Go Wow Subject: Re: [otrs] Closed State Quoting Go Wow [EMAIL PROTECTED]: What version of OTRS you are using? I'm using version 2.2.6 and when any replies to closed ticket the ticket gets open for me. 2.2.4. I can't imagine that what I'm seeing is the default behavior. Either my installation is broken or a setting some where has been changed. The latter is entirely possible, since there have been a few people with their hands in this project. The trouble is that I don't see what setting would affect this. It doesn't seem to matter what state I set the ticket to when I reply: it does not reappear in the queue. Does this ring a bell with anyone? This message was sent using IMP, the Internet Messaging Program. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] locked ticket, follow-up for other agents
Hello, How do I set otrs so send a follow up to every agents when a ticket is locked? At the moment only agent locking the ticket is getting the e-mail. I know I can set bcc in sendmail. Thank you for your attention, Regards, Paulo Abreu begin:vcard fn:Paulo Abreu n:Abreu;Paulo org:ClusterCube, Lda. adr;quoted-printable:Edif=C3=ADcio Inova=C3=A7=C3=A3o I sala 212-B;;Taguspark - Avenida Jacques Delors;;;2740-122 Porto Salvo;Portugal email;internet:[EMAIL PROTECTED] tel;work:214 222 011 tel;cell:913 234 412 x-mozilla-html:FALSE url:http://www.clustercube.com/ version:2.1 end:vcard signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] locked ticket, follow-up for other agents
Hello, How do I set otrs so send a follow up to every agents when a ticket is locked? At the moment only agent locking the ticket is getting the e-mail. I know I can set bcc in sendmail. Thank you for your attention, Regards, Paulo Abreu signature.asc Description: PGP signature begin:vcard fn:Paulo Abreu n:Abreu;Paulo org:ClusterCube, Lda. adr;quoted-printable:Edif=C3=ADcio Inova=C3=A7=C3=A3o I sala 212-B;;Taguspark - Avenida Jacques Delors;;;2740-122 Porto Salvo;Portugal email;internet:[EMAIL PROTECTED] tel;work:214 222 011 tel;cell:913 234 412 x-mozilla-html:FALSE url:http://www.clustercube.com/ version:2.1 end:vcard signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Agent Notifications Issues, Please help
Hello All, We have recently installed thewin 32 version of otrs. The system is working fine except for agent notifications. Outbound mail is fine with other notifications working. No matter what I try I cant get agent notifications working. Agent notifications seem to work for follow ups, but nothing else (ie. change queue, new ticket) Basically all I want is new ticket notifications to all agents in that queue. Any help or suggestions most appreciated. Thanks, Jamie -- Jamie Spence Mobile: ++91 98 45611185 Flat 4023, Sobha Jasmine Outer Ring Road, Bellandur Bangalore, India 560 103 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] Agent Notifications Issues, Please help
Hello All, We have recently installed thewin 32 version of otrs. The system is working fine except for agent notifications. Outbound mail is fine with other notifications working. No matter what I try I cant get agent notifications working. Agent notifications seem to work for follow ups, but nothing else (ie. change queue, new ticket) Basically all I want is new ticket notifications to all agents in that queue. Any help or suggestions most appreciated. Thanks, Jamie -- Jamie Spence Mobile: ++91 98 45611185 Flat 4023, Sobha Jasmine Outer Ring Road, Bellandur Bangalore, India 560 103 -- Jamie Spence Mobile: ++91 98 45611185 Flat 4023, Sobha Jasmine Outer Ring Road, Bellandur Bangalore, India 560 103 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs-de] Free Fields Multiline
Hi an alle, Ich habe da ein Problem, Ich will ein zusätzliches Free Field anlegen - So weit so gut - NUR: Diese Felder sind recht kurz und erlauben ausserdem keine Merhzeiligen Inhalte. Ist es daher möglich ein Free Field als Multiline darzustellen (nicht 1-zeilig, sondern eben mehrzeilig...). Vielen Dank im Voraus für Euer Feedback.. Lorenzo Müller ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Current_Timestamp
Hi, wir haben in mehreren Tabellen (u.a. article) die Spalte Current_Timestamp vom Typ timestamp(14) drin. Beim anlegen der otrs DB wird diese Spalte nicht angelegt. Weiß jemand woher die Spalte kommen kann. Wir können uns nicht erinnern sie explizit angelegt zu haben. Danke. _ Unbegrenzter Speicherplatz für Ihr E-Mail Postfach? Jetzt aktivieren! http://freemail.web.de/club/landingpage.htm/?mc ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Zugriffsrechte auf Firmentikets
Hallo, ich bekomme immer noch die gleiche Meldung (Keine Zugriffsrechte!) wenn ein Kunden-Benutzer auf ein Firmen-Tickte zugreift welches von einem anderem Kunden-Benutzer angelegt wurde. Die Einstellungen habe ich entsprechend der Hinweise in der Bugliste (http://bugs.otrs.org/show_bug.cgi?id(70) im System geändert. CustomerTicket::Permission###2-CustomerIDCheck to Granted = 1 CustomerTicket::Permission###1-CustomerUserIDCheck to Granted = 1 Hat vielleicht jemand eine Idee an was das sonst noch liegen könnte ? Wir setzen OTRS 2.2.6 ein. Vielen Dank schon mal für eure Hinweise! Rüdiger Wetzel ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] automated response
Dear Sender, Thank you for your e-mail. Please note that I am not in the office on 19 May 2008. I will respond as soon as I can upon my return 20 May 2008. For general issues, please contact: [EMAIL PROTECTED] Americas: +1-800-591-8736 EMEA / Asia: +49-69-664-19300 Kind Regards Your Global Customer Support Team Mario Suske Trust International Hotel Reservation Services GmbH www.trustinternational.com Sitz/Place of business: Frankfurt am Main, Germany Registerinformationen/Registry information: AG Frankfurt am Main HRB 30120 Geschäftsführer/Managing director: Richard Wiegmann Please see our disclaimer via link http://www.trustinternational.com/tr/emailattachmentpolicy.htm ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
[otrs-de] Rolf Debacher/Holzma/Homag-Gruppe/DE ist außer Haus.
Ich werde ab 19.05.2008 nicht im Büro sein. Ich kehre zurück am 10.06.2008. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. Bitte wenden Sie sich in dringenden Fällen an: Matthias Friedrich tel. 07053-69 614 Mail: [EMAIL PROTECTED] Holzma Plattenaufteiltechnik GmbH Gesellschaft mit beschränkter Haftung mit Sitz in D-75365 Calw-Holzbronn, Holzmastraße 3; Registergericht Stuttgart HRB 330649 Geschäftsführer: Eckhard Hörner-Marass, Walter Visel ___ OTRS-de Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.com/
