Re: [otrs] encoding and attachments
Moreover, OTRS bounces non-ascii attachments sent by customer.
I sent a test email to OTRS with 2 files attached: one named in English, the
other - in Russian.
In OTRS I can see only the English one, and there's no Russian even in the
filesystem.
Regards,
Ilya Kornev
-Original Message-
From: Ilya Kornev feldpo...@mail.ru
To: otrs otrs@otrs.org
Date: Mon, 19 Oct 2009 13:08:47 +0400
Subject: encoding and attachments
Hello,
The button Attach doesn't attach anything when composing email and choosing
an attachment named in
Russian.
If I choose an attachment named in Latin letters, everything is ok.
This is what my Support Assessment says:
Check database utf8 support. Your database version support utf8. OK
Check if the client use utf8 for the connection. Your client connection is
utf8. OK
Check if the database use utf8 as charset. Your database character setting is
utf8. OK
Check the utf8 table charset collation. Your charset collation is set to
utf8_general_ci. OK
And I have this line in Config.pm
$Self-{'DefaultCharset'} = 'utf-8';
The method of storing attachments is FS, if it matters.
Does anybody have a clue what can be wrong with that?
Best regards,
Ilya Kornev
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[otrs] Problem with Next ticket state
Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Martin Edenhofer m...@otrs.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 20.10.2009 08:59 Subject:Re: [otrs] Problem with Next ticket state Sent by:otrs-boun...@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ inline: graycol.gifinline: ecblank.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] LDAP AD workstation not permitted
Hi, I have a ubuntu linux with otrs authenticating on a AD Windows 2K3, and all is fine. Now, I would like to add security to my AD, and I just want to allow users to authenticate only on your computer (not with the partner´s computer). All is fine with windows but i´ve problems with Otrs. The logs says this when a user try to conect to otrs: ... authentification failed: '80090308: LdapErr: DSID-0c090334, comment: AcceptSecurityContext error, data 531, vece ... I've researched about that and AcceptSecurityContext error, data 531, vece means Workstation not permited and i´m trying to solve this problem. i've done: 1. i´ve joined ubuntu to AD with winbind and samba. 2. I've added ubuntu (the computer who have otrs and apache) to the user's allowed computer list. but still not working !! any sugestions, please? anything! Thanks. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How do i translate int TICKET times to dates?
Ken, are you trying to create a database view? There are fields stored as epoch in the database, that is the number of seconds since 01-01-1970 UTC. This is the default date format on UNIXen. If you have a MySQL database, you can convert it with the FROM_UNIXTIME() command as follows: SELECT FROM_UNIXTIME(escalation_response_time) FROM ticket WHERE escalation_response_time 0 This will show the response time in 'human readable' DATETIME format. -- Michiel Beijen RD OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Sun, Oct 18, 2009 at 11:11 PM, Anderson, Ken ken.ander...@oasolutions.ca wrote: I’m trying to create a view that displays the integer values of the “time” columns in TICKET recognizable dates and times. How should I do this? Thanks, -Ken *Ken Anderson* *Manager, Managed Services* *OA Solutions* *Victoria*Vancouver*Edmonton* *tel. (250) 385-4333 x219* *fax. (250) 483-3380* *ken.ander...@oasolutions.ca* ken.ander...@oasolutions.ca *www.oasolutions.ca* http://www.oasolutions.ca/ *Please note that effective October 1, 2009 OA Solutions' Victoria Office has moved. Our new address is:* *200 - 702 Fort Street* *Victoria, BC V8W 1H2* - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 [image: Inactive hide details for Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately.]Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. From: Martin Edenhofer m...@otrs.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with Next ticket state Sent by: otrs-boun...@otrs.org -- Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ graycol.gifecblank.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 graycol.gifMartin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. ecblank.gif From: ecblank.gif Martin Edenhofer m...@otrs.com ecblank.gif To: ecblank.gif User questions and discussions about OTRS. otrs@otrs.org ecblank.gif Date: ecblank.gif 20.10.2009 08:59 ecblank.gif Subject:ecblank.gif Re: [otrs] Problem with Next ticket state ecblank.gif Sent by:ecblank.gif otrs-boun...@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer m...@otrs.com wrote: Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 graycol.gifMartin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. ecblank.gif From:ecblank.gif Martin Edenhofer m...@otrs.com ecblank.gif To:ecblank.gif User questions and discussions about OTRS. otrs@otrs.org ecblank.gif Date:ecblank.gif 20.10.2009 08:59 ecblank.gif Subject:ecblank.gif Re: [otrs] Problem with Next ticket state ecblank.gif Sent by:ecblank.gif otrs-boun...@otrs.org -- Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] 2.4.4 to 2.4.5 patch / migrate
Hi All, How do we upgrade from otrs 2.4.4 to 2.4.5 ? The admin manual does not show how. When i download the new software from otrs web site it says that it's already installed which is an expected result. For the upgrade of a running system (for minor patches like 2.4.4 to 2.4.5) What is the roadmap that i have to follow? Should i have to stop the services get the backup install a clean otrs and restore the backup? or is there an easier way to do it? If there is only backup / restore method is there guide about that so i can follow the quide and update my otrs. Thanks Regards, Sarper Sarıdal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
Hi, they have a video about upgrading OTRS on Win: http://www.youtube.com/watch?v=sf0R-reMTWc BR, Ilya -Original Message- From: Sarper SARIDAL sarper.sari...@gmail.com To: otrs@otrs.org Date: Tue, 20 Oct 2009 11:21:57 +0300 Subject: [otrs] 2.4.4 to 2.4.5 patch / migrate Hi All, How do we upgrade from otrs 2.4.4 to 2.4.5 ? The admin manual does not show how. When i download the new software from otrs web site it says that it's already installed which is an expected result. For the upgrade of a running system (for minor patches like 2.4.4 to 2.4.5) What is the roadmap that i have to follow? Should i have to stop the services get the backup install a clean otrs and restore the backup? or is there an easier way to do it? If there is only backup / restore method is there guide about that so i can follow the quide and update my otrs. Thanks Regards, Sarper Sar?dal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini marco.vann...@gmail.comwrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer m...@otrs.com wrote: Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 graycol.gifMartin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. ecblank.gif From:ecblank.gif Martin Edenhofer m...@otrs.com ecblank.gif To:ecblank.gif User questions and discussions about OTRS. otrs@otrs.org ecblank.gif Date:ecblank.gif 20.10.2009 08:59 ecblank.gif Subject:ecblank.gif Re: [otrs] Problem with Next ticket state ecblank.gif Sent by:ecblank.gif otrs-boun...@otrs.org -- Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
It's sad to hear that for a small patch i have to rebuild the whole thing. small patches like 2.4.4 to 2.4.5 should be done easier. for 2x to 3x this may be the path.. If that's the case , i guess i have to suspend the service tonight and do the migration. Luckily my otrs is on ESX Server i'll get a snapshot before i do this , i don't want to mess it up totally. Thanks for the answer, if there is a better way , i'd like to hear that. Regards, Sarper 2009/10/20 Ilya Kornev feldpo...@mail.ru Hi, they have a video about upgrading OTRS on Win: http://www.youtube.com/watch?v=sf0R-reMTWc BR, Ilya -Original Message- From: Sarper SARIDAL sarper.sari...@gmail.com To: otrs@otrs.org Date: Tue, 20 Oct 2009 11:21:57 +0300 Subject: [otrs] 2.4.4 to 2.4.5 patch / migrate Hi All, How do we upgrade from otrs 2.4.4 to 2.4.5 ? The admin manual does not show how. When i download the new software from otrs web site it says that it's already installed which is an expected result. For the upgrade of a running system (for minor patches like 2.4.4 to 2.4.5) What is the roadmap that i have to follow? Should i have to stop the services get the backup install a clean otrs and restore the backup? or is there an easier way to do it? If there is only backup / restore method is there guide about that so i can follow the quide and update my otrs. Thanks Regards, Sarper Sar?dal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] LDAP authentication problem
Hi Altangerel,
yes, the mapping of LDAP-based values to those suitable for OTRS seems not to
be configured. This mapping is described here:
http://doc.otrs.org/2.4/en/html/x1790.html#customer-backend-ldap (RTFM!)
Our installation is configured as following:
Map = [
## note: Login, Email and CustomerID needed!
## var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var',
'', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var',
'', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 0 ],
[ 'UserLogin', 'Login', 'cn', 1, 1, 'var',
'', 0 ],
[ 'UserEmail', 'Email', 'mail',1, 1, 'var',
'', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail',0, 1, 'var',
'', 0 ],
## [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0,
'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var',
'', 0 ],
[ 'UserAddress','Address','postaladdress', 1, 0, 'var',
'', 0 ],
[ 'UserComment','Comment','description', 1, 0, 'var',
'', 0 ],
[ 'UserLocation', 'Location', 'l', 1, 0, 'var',
'', 0 ],
],
You can try this or your setup can vary.
Mit freundlichen Grüßen / Kind Regards
Hermann Maurer
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Altangerel
Sent: Montag, 19. Oktober 2009 06:45
To: User questions and discussions about OTRS.
Subject: Re: [otrs] LDAP authentication problem
Hi,
Maurer, thank you for your valuable reply :). I've solved my problem by
following your suggest. I'm using Windows 2003 server.
I faced another problem. By enabling LDAP authentication for agents, I
could not log in as admin user he he. To solve this problem, I've
decided to use LDAP authentication only for customer users.
My configuration is:
#Enable LDAP authentication for customers
$Self-{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} = 'domain.xxx.com';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=xxx,DC=com';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'CN';
# The following is valid but would only be necessary if the
# anonymous user do NOT have permission to read from the LDAP tree
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs_ldap,
DC=xxx, DC=com';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter = '(mail=*)' or AlwaysFilter =
'(objectclass=user)'
$Self-{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';
# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self-{'Customer::AuthModule::LDAP::Params'} = {
port = 389,
timeout = 120,
async = 0,
version = 3,
};
When the customers are trying to log in error message appeared. *Panic!
No user data!
*But in the log file everything is ok authentication ok.
What is wrong?
Maurer, Hermann wrote:
Hi,
I assume, you've read this:
http://doc.otrs.org/2.4/en/html/x1835.html#configuration-agent-auth-back
end-ldap.
Which server are you using as LDAP Backend? For MS ADS you do need the
following:
$Self-{'AuthModule::LDAP::UID'} = 'cn';
Please make sure, that you really can search in your LDAP (with
ldapsearch for example) in the context of the user 'CN=otrs_ldap,
OU=otrs_group, DC=xxx, DC=com' with the given password.
Regards,
Hermann Maurer
-
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Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
Sarper SARIDAL wrote : How do we upgrade from otrs 2.4.4 to 2.4.5 ? Hello, the updates within 2.4.x are just file patches, so you just have to replace the files. To play it safe stop and backup OTRS before. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript Kernel/Modules/AgentTicketCompose.pm at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini marco.vann...@gmail.comwrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini marco.vann...@gmail.comwrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer m...@otrs.com wrote: Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 graycol.gifMartin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. ecblank.gif From:ecblank.gif Martin Edenhofer m...@otrs.com ecblank.gif To:ecblank.gif User questions and discussions about OTRS. otrs@otrs.org ecblank.gif Date:ecblank.gif 20.10.2009 08:59 ecblank.gif Subject:ecblank.gif Re: [otrs] Problem with Next ticket state ecblank.gif Sent by:ecblank.gif otrs-boun...@otrs.org -- Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3view=co And it should work fine. -Martin On 20.10.2009, at 08:33, m...@timocom.com wrote: Hey, Can some one tell my why OTRS Next ticket state is per defaul closed successful when it is set to be open in Ticket::Frontend::AgentTicketCompose###StateDefault? Is it a bug? With the Update from 2.4.4 to 2.4.5 today this changed to be closed successful but the Helpdesk agents want it to be open instead, but it does not work if I define it as open int the ViewCompose. Can some one help me out with a workaround or something? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
Re: [otrs] Problem with Next ticket state
No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini marco.vann...@gmail.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 20.10.2009 10:45 Subject:Re: [otrs] Problem with Next ticket state Sent by:otrs-boun...@otrs.org sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript Kernel/Modules/AgentTicketCompose.pm at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini marco.vann...@gmail.com wrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini marco.vann...@gmail.com wrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer m...@otrs.com wrote: Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 graycol.gifMartin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. ecblank.gif ecblank.gif From: Martin Edenhofer m...@otrs.com ecblank.gif ecblank.gif To:User questions and discussions about OTRS. otrs@otrs.org ecblank.gif ecblank.gif Date: 20.10.2009 08:59 ecblank.gif ecblank.gif Subject: Re: [otrs] Problem with Next ticket state ecblank.gif ecblank.gif Sent by: otrs-boun...@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
This is much better, but i have only one concern. I'll backup the otrs but i have modified some settings (as natural) like ldap sendmail etc. those configurations will gone if i overwrite the files. Which folder should i restore back in order to keep my changes or is there a way of getting the changed configuration list in otrs so i can restore back them? Thanks Sarper On Tue, Oct 20, 2009 at 11:42 AM, Alexander Halle ahalle-o...@radprax.dewrote: Sarper SARIDAL wrote : How do we upgrade from otrs 2.4.4 to 2.4.5 ? Hello, the updates within 2.4.x are just file patches, so you just have to replace the files. To play it safe stop and backup OTRS before. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
Hi Sarper, your settings are all in Kernel/Config.pm (file-based configuration) and Kernel/Config/Files/ZZZAuto.pm (contains all changes you made in the sysconfig interface). These should not be overwritten by the new files, because they are not part of the new files. Regards, Martin Am Dienstag, 20. Oktober 2009 11:00:16 schrieb Sarper SARIDAL: This is much better, but i have only one concern. I'll backup the otrs but i have modified some settings (as natural) like ldap sendmail etc. those configurations will gone if i overwrite the files. Which folder should i restore back in order to keep my changes or is there a way of getting the changed configuration list in otrs so i can restore back them? Thanks Sarper On Tue, Oct 20, 2009 at 11:42 AM, Alexander Halle ahalle- o...@radprax.dewrote: Sarper SARIDAL wrote : How do we upgrade from otrs 2.4.4 to 2.4.5 ? Hello, the updates within 2.4.x are just file patches, so you just have to replace the files. To play it safe stop and backup OTRS before. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Martin Gruner Customer Development OTRS AG Europaring 4 94315 Straubing Deutschland T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und erfahren Sie vom 24.-25. November 2009 mehr über OTRS an Stand 12! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem with Next ticket state
so stupid I am ... I did not do a httpd restart... it works. Sorry and thank you all. MV On Tue, Oct 20, 2009 at 10:49 AM, m...@timocom.com wrote: No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 [image: Inactive hide details for Marco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: Modifica]Marco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attem From: Marco Vannini marco.vann...@gmail.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 20.10.2009 10:45 Subject: Re: [otrs] Problem with Next ticket state Sent by: otrs-boun...@otrs.org -- sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript Kernel/Modules/AgentTicketCompose.pm at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini *marco.vann...@gmail.com*marco.vann...@gmail.com wrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini * marco.vann...@gmail.com* marco.vann...@gmail.com wrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer * m...@otrs.com* m...@otrs.com wrote: Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, * m...@timocom.com* m...@timocom.com wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: *m...@timocom.com* m...@timocom.com * **www.TimoCom.com* http://www.timocom.com/ Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 graycol.gifMartin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. ecblank.gif From:ecblank.gif Martin Edenhofer *...@otrs.com*m...@otrs.com ecblank.gif To:ecblank.gif User questions and discussions about OTRS. *o...@otrs.org* otrs@otrs.org ecblank.gif Date:ecblank.gif 20.10.2009 08:59 ecblank.gif Subject:ecblank.gif Re: [otrs] Problem with Next ticket state ecblank.gif Sent by:ecblank.gif* **otrs-boun...@otrs.org*otrs-boun...@otrs.org -- Hi Markus, yes, unfortunately. It's already fixed * http://bugs.otrs.org/show_bug.cgi?id=4433*http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 * **
Re: [otrs] Problem with Next ticket state
lol There you go. But now you now, next time that you have to restart your services / reboot your server :D Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini marco.vann...@gmail.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 20.10.2009 11:44 Subject:Re: [otrs] Problem with Next ticket state Sent by:otrs-boun...@otrs.org so stupid I am ... I did not do a httpd restart... it works. Sorry and thank you all. MV On Tue, Oct 20, 2009 at 10:49 AM, m...@timocom.com wrote: No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: ModificaMarco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attem From: Marco Vannini marco.vann...@gmail.com To: User questions and discussions about OTRS. otrs@otrs.org Date: 20.10.2009 10:45 Subject:Re: [otrs] Problem with Next ticket state Sent by:otrs-boun...@otrs.org sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript Kernel/Modules/AgentTicketCompose.pm at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini marco.vann...@gmail.com wrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini marco.vann...@gmail.com wrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer m...@otrs.com wrote: Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted
[otrs] OTRS Image Theme
hi guys, While customising the frontend for OTRS, i notice that the images is not related to the theme. I see the default value is Frontend::ImagePath: OTRS_CONFIG_Frontend::WebPathimages/Standard/ Can the image path be related to the theme, that means the imagepath is make up of the theme name like css. I see a theme as make up by css, images, html, js, etc. Many thanks for the wonderful OTRS, making my life easier. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Radius Authentication Creation Customer Users db
Hi, I've activated in my OTRS Sytem a Radius Authentication for my Customer Users and It works. Can I create my Customer Users db getting information by my Radius Server or have I to create them before in my db? Is there a method to populate my cutomer users db dinamically when a customer user log on? I know that there's a system for Agents throughout LDAP but I didn't find nothing for Customer Users for Radius. Thankyou very much. Alessandro - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] enable Master/Slave Ticket Feature
Hi, This is enabled as a standard feature. Can you put a screenshot somewhere to depict what you are talking about exactly. Here is a standard installation. http://screencast.com/t/L2f4EspMvb On Oct 20, 2009, at 6:09 AM, Rodney McDuff wrote: How do you get the Free Fields link in the Ticket Zoom window? Shawn Beasley wrote: Hi, http://www.youtube.com/watch?v=zkc_qTCSloo Video is out On 08.10.2009, at 17:16, Shawn Beasley wrote: Hi, The feature video will be available on youtube today. On 08.10.2009, at 14:26, Adam Bator wrote: I can see that you can also link ticket to a master in bulk action. Untortunetly it is imposible to set a ticket as a Master once it was created. I am just testing the feature it would be good to have simple documentation or video so looking forward to it. -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 | - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Sending email in OTRS
Hopefully I'm posting to the right place.bear with me as a noob. I just installed the latest version of otrs for Windows, running on windows 2000 server. I have successfully configured an Active Directory account with an exchange mailbox, and otrs is pulling the test mails I've sent via POP3 just fine. However, I can't sent email back out from OTRS. I have the 'check mx record' option disabled, and have also tried it enabled, and pointing to our internal DNS server. The POP3 virtual server on our Exchange machine isn't running, but I still can get mail into OTRS via POP3. What am I missing here? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Sending email in OTRS
Hi Mike, What have you got configured in Admin - Sysconfig - Core::Sendmail? Mike Pierce wrote: Hopefully I'm posting to the right place.bear with me as a noob. I just installed the latest version of otrs for Windows, running on windows 2000 server. I have successfully configured an Active Directory account with an exchange mailbox, and otrs is pulling the test mails I've sent via POP3 just fine. However, I can't sent email back out from OTRS. I have the 'check mx record' option disabled, and have also tried it enabled, and pointing to our internal DNS server. The POP3 virtual server on our Exchange machine isn't running, but I still can get mail into OTRS via POP3. What am I missing here? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path..
I would like to thank the Otrs team and all the members of the group for responding back. Today i raised a question about the shortest way of upgrading from 2.4.4 to 2.4.5. I did it by manually downloading the source code (the zip file of 2.4.5) Stopping the apache server from services getting backup of the otrs\otrs folder only replace the new files 2.4.5 After that the apache did not start.. What i did was to restore the following files back to where they were : 20.10.2009 23:05DIR Apache 14.07.2005 02:4616.061 apache-httpd.conf 16.04.2007 15:11 962 apache-httpd.include.conf 01.10.2009 08:59 7.469 apache-perl-startup.pl 01.10.2009 09:01 4.633 Apache.pm 20.10.2009 23:05DIR Apache2 01.10.2009 08:59 1.410 apache2-httpd-new.include.conf 16.04.2007 15:11 1.249 apache2-httpd.include.conf 01.10.2009 08:59 7.542 apache2-perl-startup.pl Then started it up. It worked.. Plus i had the problem of notification events not sent to customers issue. That's solved too. Thanks Regards Sarper Saridal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path..
Hello, thanks for your praise, and your comments about the upgrade path. This is not always the fastest, or best way, but it is nice to see you giving back to our community. On Oct 20, 2009, at 10:40 PM, Sarper SARIDAL wrote: I would like to thank the Otrs team and all the members of the group for responding back. Today i raised a question about the shortest way of upgrading from 2.4.4 to 2.4.5. I did it by manually downloading the source code (the zip file of 2.4.5) Stopping the apache server from services -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Sending email in OTRS
David, I set the settings to use smtp (we're running exchange), and put the name of my mailserver in. Here's what I get now: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Oct 20 14:53:32 2009 Message: Can't connect to mail.mydomain.com: Invalid argument! Traceback (1620): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.230) Line: 2012 Module: Kernel::Modules::AgentTicketCompose::Run (v1.80) Line: 414 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi _2dbin_index_2epl::handler (unknown version) Line: 51 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Sending email in OTRS
Hi David, I encourage you to send a copy of your backup from the Sysconfig to the list in such configuration issues. This can be downloaded in the web front end and analyzed by most of our community members. It helps prevent confusion about configuration issues. On Oct 20, 2009, at 11:54 PM, Mike Pierce wrote: David, I set the settings to use smtp (we’re running exchange), and put the name of my mailserver in. Here’s what I get now: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Oct 20 14:53:32 2009 Message: Can't connect to mail.mydomain.com: Invalid argument! -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path..
I have asked the same question (though mostly to Google) about the best way to do a minor revision upgrade. I have had nothing but problems when I try and just copy files from one version to another (Config.pm and zzz files). Here is the final solution I came up with. It has worked for the last two minor upgrades 2.4.3 - 2.4.4 and 2.4.4 - 2.4.5. I have otrs installed in /opt. Each version is installed in its own directory otrs-2.4.3, otrs-2.4.4 etc. I have a symlink from /opt/otrs to the most recent version. 1. upload the new tarball to /root 2. Stop apache2 and Cron 3. delete the symnlink /opt/otrs 4. copy the current running versions directory to the new version directory cp -r /opt/otrs-2.4.4 /opt/otrs/2.4.5 5. unpack the new tarball cd /opt tar -zxvf /root/otrs-2.4.5.tar.gz 6. recreate the symlink cd /opt ln -s otrs-2.4.5 otrs 7. Update the permission. Make sure to use the full path and not the symlink. cd /opt/otrs/bin ./SetPermissions.sh /opt/otrs-2.4.y otrs www-data nogroup www-data 8. restart apache2 and cron The last two minor upgrades have been totally painless using the above method. On my internal wiki I have left a place between steps 7 and 8 to update the database. I will tackle that beast when the day comes. Hope this helps anyone. -H -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: Tuesday, October 20, 2009 1:59 PM To: sarper.sari...@gmail.com; User questions and discussions about OTRS. Subject: Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path.. Hello, thanks for your praise, and your comments about the upgrade path. This is not always the fastest, or best way, but it is nice to see you giving back to our community. On Oct 20, 2009, at 10:40 PM, Sarper SARIDAL wrote: I would like to thank the Otrs team and all the members of the group for responding back. Today i raised a question about the shortest way of upgrading from 2.4.4 to 2.4.5. I did it by manually downloading the source code (the zip file of 2.4.5) Stopping the apache server from services -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Queue responses not working.
I have mailed in about this issue a couple of days ago and have not seen a response. So I am going to try again (I am not trying to flame or complain). We have responses created and assigned to various queues. When you click on a response in the side bar the compose window opens but the response is not included. If I look at the URL I can see the response should be there /otrs/index.pl?Action=AgentTicketComposeResponseID=5TicketID=3499Arti cleID=11545 If anyone could shed some light on this one it would be greatly appreciated. -H Hayden Katzenellenbogen hayd...@nextlevelinternet.com NextLevel Internet 858-836-0700 www.nextlevelinternet.com By the way, we are never too busy for referrals! If you know someone who might be interested in our services (Hosted PBX, Voice, Internet, Metro Ethernet, Co-Location) or who is unhappy with their current communications provider, we will take exceptional care of them! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OpenNMS integration
I have loaded the OpenNMS 1.1.0 package into OTRS just fine. I saw that there was an update to 1.1.1. I attempted to upgrade the OpenNMS package both by hitting upgrade and downloading the opm file and updating it. The error is: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Oct 20 16:46:52 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (20791): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageUpgrade (v1.106) Line: 584 Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (v1.81) Line: 1476 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 689 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I have loaded SOAP::Lite via CPAN as well as the SOAP::DateTime. Not sure what else I need to do to this to get it to work. Wesley Song / Sr. Systems Engineer 2150 West 6th Avenue, Suite H Broomfield, Colorado 80020 Voice: 303-544- ext. 103 Fax: 303-544-1110 ws...@roomlinx.com http://www.roomlinx.com http://www.roomlinx.com/ Stock Symbol: RMLX image001.jpg- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] enable Master/Slave Ticket Feature
Hi Shawn Shawn Beasley wrote: This is enabled as a standard feature. Can you put a screenshot somewhere to depict what you are talking about exactly. Here is a standard installation. I'm running OTRS 2.4.4/ITSM 1.3.1. I was following the Master/Slave youtube video as I am interested in making an initial service request email ticket into a master ticket and then splitting it into different queues whoses agents complete the various aspects of provisioning the service. In the video you need to use the functionality of the Free Fields link exactly as you have depicted in the screencast you provided. However I have no such link. http://www.screencast.com/t/WGmCHDG8wXRu http://screencast.com/t/L2f4EspMvb On Oct 20, 2009, at 6:09 AM, Rodney McDuff wrote: How do you get the Free Fields link in the Ticket Zoom window? Shawn Beasley wrote: Hi, http://www.youtube.com/watch?v=zkc_qTCSloo Video is out On 08.10.2009, at 17:16, Shawn Beasley wrote: Hi, The feature video will be available on youtube today. On 08.10.2009, at 14:26, Adam Bator wrote: I can see that you can also link ticket to a master in bulk action. Untortunetly it is imposible to set a ticket as a Master once it was created. I am just testing the feature it would be good to have simple documentation or video so looking forward to it. -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 | - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group|Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: mcd...@its.uq.edu.au | TELEPHONE: +61 7 3365 8220 | - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] otrs-2.4.5-win-installer-2.1.1.exe can not support mod_perl
otrs-2.4.5-win-installer-2.1.1.exe can not support mod_perl, need to repack the pack -- Jeffery ___ /\__\ What is the world coming to? \/__/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Queue responses not working.
Hi, Have you tried using AutoresponseQueue Feature?..works better Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Notification, Notification(Event), Vs Autoreponse
Hi All, The issue of notifications has now been fully solved by patching up to 2.4.5! Everything's running perfectly now. Thanks! Michael - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs-de] Tickets suchen in der Zeit von X-X
Hallo Tino falls Du noch keine andere Lösung hast, kannst Du es mit diesem SQL Statement versuchen: SELECT t.id as TicketID, t.tn as Ticket, us.login as Agent, t.change_time as LastChange FROM ticket as t LEFT JOIN users as us on t.change_by = us.id WHERE t.change_time BETWEEN '2009-10-19 08:00:00' AND '2009-10-19 17:30:00' ORDER BY t.change_time ASC; Gruss, Bruno -Original Message- From: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] On Behalf Of Tino Pirih Sent: Monday, October 19, 2009 6:55 PM To: otrs-de@otrs.org Subject: [otrs-de] Tickets suchen in der Zeit von X-X Hallo zusammen, gibt es eine Möglichkeit Tickets zu suchen die in einer bestimmten Zeit beantwortet wurden? Zb.; Montag, 12.10.09 in der Zeit von 07:00-08:00Uhr von Agent X. Wäre sehr hilfreich. Vielen Dank! Mit freundlichen Grüßen tp smime.p7s Description: S/MIME Cryptographic Signature - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] OTRS 2.4.4 - PostmasterFollowUpSearchInBody
Hallo Zusammen, bin gerade über das im Betreff genannte Feature gestolpert. Wenn ich es richtig interpretiere sollte es möglich sein, wenn dieses Feature aktiviert ist das eine Mail die Beispielsweise noch einmal an OTRS geschickt wird ohne Ticketnummer und XX%ige Übereinstimmung hat entsprechend dem bereits existieren Ticket zugeordnet wird, oder? Anwendungsbereich wäre z.B.: 1.)User sendet seine gesendet Mail erneut mit einem Update. 2.)OTRS wird nur als CC in die Mail eingebunden u. es beginnen wilde Diskussionen bei denen OTRS immer im CC ist und natürlich keine Ticketnummer vorkommt. Habe ich das richtig verstanden, oder müsste dann die Ticketnummer im Text vorkommen damit die Mail erkannt wird? Das wäre schade, da es sehr häufig vorkommt das OTRs nur im CC ist und ich anschließen etliche Tickets einsammeln muss... Danke + Grüße Thomas Mit freundlichen Grüßen, Thomas Gross IT-Administrator BCA Autoauktionen GmbH Europas Nr. 1 für Fahrzeugvermarktung Münchener Str. 3-5, 64521 Gross-Gerau Telefon:+49 6152 9273 42 Handy: +49 163 3130040 Fax: +49 6152 9273 720 E-Mail: t.gr...@autoauktionen.de Geschäftsführer: Peter Dietrich, Jonathan Olsen Handelsregister: Amtsgericht Neuss HRB 10190 Über das Internet versandte eMails können inhaltlich verfälscht oder unter fremdem Namen erstellt werden. Wir möchten Sie freundlich darauf hinweisen, dass daher die rechtliche Verbindlichkeit des Inhaltes dieser eMail ausgeschlossen ist. Dies geschieht zu Ihrer und unserer Sicherheit. Der Versand von eMails dient somit ausschließlich dem Informationsaustausch. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. inline: bcalogo_transparent.gif- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
