[otrs] OTRS advanced training between 03/05/2006 and 05/05/2006 (German)
Good evening, between 03/05/2006 and 05/05/2006 at Linux-Hotel again takes place a German OTRS advanced training. I would like to tell it in this round, because I think not all people have notice it bevor. Here you have the chance to expert all about OTRS in a small group. The advanced training extend 3 days and who now the Linux Hotel, says that is a lovely place.:) advanced training topics: - Configure the OTRS server. - Spezial config options and how can I use it. - Aim and accomplish backup- and restore procedures. - Customize the OTRS webinterfaces. Generate own webforms for customer ticket interface. Generate own reports and stats. - Time for miscellaneous themes and spezial questions. Training informations and informations about the location you could found here: http://www.linuxhotel.de/kurs/otrs/index.html Thanks for your help!:) I wish a nice day, Stefan Rother ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS at Heise conference "Opensource meets Business"
Dear list members, From 25th to 27th January 2006 the Heise conference "Opensource meets business" takes place in Nuremberg, Germany. For detailed information about topics and agenda please visit: http://www.heise.de/veranstaltungen/2006/ho_osb/default.shtml Please register with ((otrs)) to attend the conference. For further information on registration please visit http://www.otrs.de/de/about/heise/. Here you can get a voucher number for a 100€ discount on the ticket. See you in Nuremberg! Best regards, ((otrs)) -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] OTRS 2.0 beta1
Good morning! Because there a lot of people not subscibt at the OTRS announce list, here comes the information as well: The OTRS Team is pleased to announce the first beta release of the Trouble-Ticket-System OTRS 2.0.0 beta1. More informations you could found at: http://lists.otrs.org/pipermail/announce/2005/34.html Thanks for your help!:) With kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error Message
Hi Martin, I was asking for that error message in the past - without success... So I try to ask again today: I have above mentioned error logs in my apache2 error.log with otrs 1.3.2 Can I do something against that? Thats not really a bug, it´s only a not needed message. Please ignore the message, past the next OTRS Update. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] randomize password for new customers
Hi Markus, I have a little question. Perhaps I havn't found the feature yet or there is a little modification to do. What I want is to generate a randomized password for new customers and to send it to them automatically after they are saved I think it should be sth like the lost-password-function, but generated manually by an agent when he saves a new customer. Is there a possibility to realize this? Thanks in advance No, IÂm sorry that`s at the moment with OTRS not posible. But itÂs a nice feature. If you need this feature please write a Email at sales.otrs.de and we customize OTRS for you. Thanks for your help!:) Mit freundlichen GrÃÃen, / with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] CompanyTickets
Hi, In the customer.pl interface, what does the CompanyTickets option display? As far as I can see, this is identical to MyTickets, although I feel I'm missing something here. That´s a config option and if it activated, you can see all tickets from your company. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Error Messages
Hi, [Error][Kernel::System::PostMaster::Filter::FilterDelete][Line:159]: Need Name! [Error][Kernel::System::State::StateGet][Line:81]: Need ID or Name! That`s not really a error, it´s only a wrong message. In the next OTRS version we had fixed the "problem". Thanks for your help!:) with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] changing ticket owner makes it disappear for others
Hi Chris, we are admins with different fields of work, I created 3 queues by our names. we got an incoming queue. Everyone can see tickets in the other queues. however when one assignes a ticket to him, the other ones seem not to be able to see the tickets anymore, how can I change this ? and also I wonder what ticketlocking is for, so no other can change the ticket ? we dont need that can it be disabled at all ? Please assigne the Ticket only in a other Queue, not to a person directly. If you change the owner, the Ticket is locked and only the owner see this Ticket. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] problem with filtering mail
Hello Rabochiy, i'd try to filetring my mail receiving from [EMAIL PROTECTED] by Subject => 'adsl', but mail dont forwarded to Queue adsl and still forwarded to deault Queue i try restart apache and i using /opt/otrs/bin/PostMasterPOP3.pl to fetch my mail Did you config this in "admin" interface? If not, please config the filter in "admin" interface / Postmaster Filter. That`s the easyeast way. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Statistic about resolving time
Hi Thorsten, is there any out of the box statistic about the average / max time in which tickets are resolved? No sorry, but we would like customize it for you. If you are interested, please write a Email to [EMAIL PROTECTED] Thanks for your help! Mit freundlichen Grüßen, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] cant see closed tickets
Hi Mr. Zwecker, when a ticket is closed it seems to disapear, but me and my collegues need to see all old tickets too. You see closed Tickets only in the OTRS search. I hope I can help you with this answer! :) Mit freundlichen Grüßen, / with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Tickets not displaying in queview
Good Morning Mr. Kramer, We had some problems with OTRS 1.3.2 and we decided to roll back to a version which we backed up a few days earlier. We restored the entire folder and also the database, and kept the old information in a different folder. It looked as if everything was working but then today, I can send emails to OTRS, I receive a notfication and I can view the message when I click on the link but when I check the queue view I cannot see any emails. I've checked that I am subsribed to the correct queue and also that I have the correct permissions to view the queue but still no emails in the main queueview window. We tried to re-install OTRS but still with no luck, any ideas?> I think you have only a configuration problem. How did you see nothing? In "My Queue"? Or when you select the name of the Queue directly? What happends if you create a new ticket (e. g. telefonticket)? P.s Is there anyone in South Africa doing commercial support for OTRS? Sorry, I don`t now somebody in South Africa. But we offer qualified support services for this kind of problems, from Germany too. :-) More information is available at http://www.otrs.de/support/ (sorry currently just in German, but I send you the page in English extra). If you have questions, feel free to contact me again. Thanks for your help! :) with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customers queues
Hello Mr. Roth,
We use OTRS for our CallCenter and HelpDesk and find it great.
Nice to here something like that! :)
Could anyone tell us how it is possible to limit queues access to
customers.
For example, we have a queue called HelDesk and different sub-queues
(Windows, Apple, Security, Mail, etc...) We would like that customers
using the OTRS customer interface just have access to the main queue
HelpDesk and can't see the sub-queues.
Is it possible and how ?
Yes, its possible. You find this part in Kernel/Config/Defaults.pm:
# CustomerGroupAlwaysGroups
# (if CustomerGroupSupport is true and you don't want to manage
# each customer user for this groups, then put the groups
# for all customer user in there)
$Self->{CustomerGroupAlwaysGroups} = ['users', 'info'];
Please copy the part to Kernel/Config.pm and change it to the right group.
I hope i can help you, and wish a nice day.
with kind regards,
Stefan Rother
--
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http://www.otrs.de/ :: Manage your communication!
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Re: [otrs] List of Tokens for Notifications
Hello Mr. Martin, I'd like to do some customization of the OTRS notifications (specifically, Customer:OwnerChange). Is there a listing somewhere of the valid tokens that can be used in the notification e-mails (i.e., , , etc.)? I have looked through the manual, but can find no reference to the valid placeholder tokens beyond the ones in the default notifications and those in the example text shown on the update notifications admin screen. All useable options are on the botton of the page. I hope I can help you! with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer right access to faq
Hello Mr. Estevan, Is it possible to configure OTRS in such way that a customer can have access to some specific FAQ categories but not to all of them? Yes you can say, this FAQ is public, this is for the Agents, and the next one is only for customers. Specific categories is not possible. I hope I can help you. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Locked tickets
Hi,
i wanted to see the locked tickets on my interface so i'd set
$Self->{ViewableLocks} = ["'unlock'", "'lock'", "'tmp_lock'"];
but the problem is that the counter (on the top of the interface) is always 0. ' Locked tickets(0) '
why? did i miss something or should i add something else?
thanks in advance.
Please have a look at http://doc.otrs.org/1.3/en/html/.
Locked tickets did you have only, if you locked it in the Interface!
I wish you a nice day!
with kind regards,
Stefan Rother
--
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http://www.otrs.de/ :: Manage your communication!
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Re: [otrs] ticket shown
Hello,
i want to maximize the tickets shown on an agent page. i've tried
$Self->{MaxLimit} = 150;
$Self->{ViewableTickets} = 100;
but it doesn't work. any idea please.
thanks in advance
You find this Part in Kernel/Config/Defaults.pm
$Self->{PreferencesGroups}->{QueueViewShownTickets} = {
Colum => 'Frontend',
Label => 'Shown Tickets',
Desc => 'Max. shown Tickets a page in QueueView.',
Type => 'Generic',
Data => {
10 => 10,
15 => 15,
20 => 20,
25 => 25,
50 => 50,
I add 50 here...
I wish you a nice day.
with kind regards,
Stefan Rother
--
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http://www.otrs.de/ :: Manage your communication!
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Re: [otrs] spam emails: howto handle
Hello Mr. Andersen, However, would it not be natural to build in a SPAM buttom that would remove such emails. So the agents could deal with them immediately. SPAM buttom??? anymore you can install a spamfilter. The spamfilter checks the emails bevor they come in. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] spam emails: howto handle
Hello Mr. Andersen, The spam mails we get we use the remove to get rid of. However, they still show up a search. What is did best/correct way to get rid of spam so they do not show up anywhere. The best way is, generate a Queue named "Spam". The next step is, generate a agentjob (Admin Interface) that all tickets in the queue "Spam" set closed (1 times a day). with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] search tickets I have been owner of
Hello, I'd like to see all tickets that I have been owner of and another agent followed up after me. So not only the tickets I was the last owner of. Is there a way to extend the search module with this option? The standart product supported this feature not, but we can implement it with development effort, if you need it. If you would like to do that, please write a short email to [EMAIL PROTECTED] I wish you a nice day, with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS without email
Hello Mr. Naik, I work for an organization where most of the users don't have an email address. Also we have an LDAP database in which all users have a username/password which is used by various > applications. The LDAP module in OTRS requires email as an required field. Can I somehow configure OTRS so that it is not so much email dependent. Most of the service request > come through phone or through the web frontend It`s only possible for customer in the customer Interface. I wish you a nice Day, with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer view ticket status
Hello, [...] It's an idea, but I prefer customers can view ticket status in a web page also if they are not registered, for example http://url/customer.pl?Action=CustomerZoom&TicketID=XXX [...] No, that´s not possible in OTRS. I wish you a nice day, with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] FAQ Question
Hello Mr. Doyle, Is there any way to get the faq to wrap at 100%? If I have a long paragraph, it goes on and on forever to the right. Is there a way to fix this? Yes, you are right, that´s a Bug. We try to fix it soon as possible. Thank´s for your help!! with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Customer view ticket status
Hello Mr. Iuculano, Is there a way to allow users to view ticket status also if they are not registered? (Email ticket for example) Yes, you can say in the Queues, write a Email to customer if status changed. Is that a Idea for you? with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] PostMasterPOP3.pl
Good Morning Mr. McKenzie, When I run PostMasterPOP3.pl nothing happens. I installed via rpm on FC3. Any suggestions on debugging the script? Why nothing happens? Did you become tickets? Did you configure all well in Admin interface? Please write a bit more. Did it works bevor? Or did you install it new? What do you doing with PostMasterPOP3? Thanks. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Newbee questions
Hello Mr. Andersen, [...] Sorry. But does NO imply it does not make sense. Or only that is not currently possible (and maybe never will be). If it make sense we might develop or sponsor the development of such a thing. [...] Ah, now I know what you meen. I think it`s possible, but very specific. If you need this feature, please write a Email to [EMAIL PROTECTED] Thank you! with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Newbee questions
Hello Mr. Andersen, 4. We would really like that the queues could be viewed similarly to >how to view issues on a mailing list. Does that make sense? Is that something you have >considered? For instance I as a manager would like to follow what my >employees are doing. I know you can do a search but it is not >convenient browsing. Sorry, I do not understand what you meen. In mailing like this one you can read all posts in threaded form e.g. http://lists.otrs.org/pipermail/otrs/2005-February/thread.html I would like to have viewed all the tickets in queue in the same. I mean so I can 1. See what tickets are there in the queue. 2. Dig down into ticket to see the communication between the agent and the customer. So I can follow what is happening in the queues just like I follow a news list. Maybe that does not make sense. Or does it? No, OTRS did not supported that. I try to make sense of the German on your web site. It is a little hard. [Your implicit sending the signal that your support contracts is only for German speaking customers I think.] Yes, I think so too! We work on this problem. Thank you! with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Newbee questions
Hello Mr. Andersen, > We have started using OTRS as our support system. It works quite well. Thanks. Thats nice to hear! Thanks very much too! > However, I have few questions: > 1. Is it possible to delete a queue? I created some I do not need. No, you can`t delete Queues, because the Database needs unique Keys and when you delete a Queue,the Dates are perhaps inconsistent. You can set the Queues invalid, or you can rename it. If you set the Queues Invalid, in the Agent Interface you can`t see them. > 2. Can users change (i.e. support people) change their email. It does > not seem possible in the preferences area. No, user can`t change her Emailadresses. Only the OTRS Admin can change the Emailadress. > 3. I got quite lot of Perl errors. I reported two as error #681 and >#682. Thanks! We have a look. If you want assure response time, please look at www.otrs.de for a support contract. > 4. We would really like that the queues could be viewed similarly to >how to view issues > on a mailing list. Does that make sense? Is that something you have >considered? For instance I as a manager would like to follow what my >employees are doing. I know you can do a search but it is not >convenient browsing. Sorry, I do not understand what you meen. > 5. [My queues] in the preference section is not intuitive. Say you >have > > Que1 > Que2 > Que3 > > and you want to added Que1 and Que3. How do you do that? You can do that with ctrl + your choice. Please write next time for each subject a own Mail, so can the people have a better overview. I wish you a nice day, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Default ticket lock
Hello Mr. Walsh, Currently the default for OTRS is to lock a ticket after a followup. Is it possible to change this so that it isn't locked after a followup? In Admin Interface -> Queue, you can change it for each Queue individual. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] New user via LDAP and Permissions
Hello Mr. Seamans,
I have OTRS setup to get auth via Windows AD (LDAP).
All works fine, except the user has no access to any queues because they are
not in the Users group. How might I config OTRS so that when a new user is
automatically created they are part of the users group?
You find this part in /opt/otrs/Kernel/Config/Defaults.pm at line 1522.
# CustomerGroupAlwaysGroups
# (if CustomerGroupSupport is true and you don't want to manage
# each customer user for this groups, then put the groups
# for all customer user in there)
$Self->{CustomerGroupAlwaysGroups} = ['users', 'info'];
Please copy this part in the Config.pm. now you can give each new user
automatically a group.
I hope that`s usefull and wish you a nice day.
with kind regards,
Stefan Rother
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
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Re: [otrs] "Need ID or Name!" error in system log
Hello Mr. Quinn, I have the errors below appearing in my system log and windering if anyone can provide some info. I saw a post earlier on the mailing list but there was no solution attached to it. This seems to be related to new customer tickets that I am creating for a client. No notifications appear to be sending out to the client either, but they are being sent to other clients. I do not know if the log entries and the lack of notifications are related. Any help or pointers to docs would be greatly appreciated. thanks Des Quinn Wed Jan 12 00:31:41 2005 error OTRS-CGI-1 Need ID or Name! Wed Jan 12 00:31:36 2005 error OTRS-CGI-1 Need ID or Name! Wed Jan 12 00:22:55 2005 error OTRS-CGI-1 Need ID or Name! Wed Jan 12 00:22:51 2005 error OTRS-CGI-1 Need ID or Name! Wed Jan 12 00:18:44 2005 error OTRS-CGI-1 Need ID or Name! Wed Jan 12 00:18:40 2005 error OTRS-CGI-1 Need ID or Name! Tue Jan 11 23:24:20 2005 error OTRS-CGI-1 Need ID or Name! Tue Jan 11 23:24:15 2005 error OTRS-CGI-1 Need ID or Name! Tue Jan 11 23:24:10 2005 error OTRS-CGI-1 Need ID or Name! OTRS 1.3.1 Red hat based Distro Apache/2.0.40 MySql: 3.23.58 It would be nice, if you can write this problem to our buglist bugs.otrs.org. We try to resolve this problem in one of the next OTRS versions. But itÂs only a unused information and normally no problem for your daily work with OTRS. Thanks for your help! Best regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Software error ---AgentQueueView.pm line 380
Hi Marc, [...]Can't use an undefined value as an ARRAY reference at ../..//Kernel/Modules/AgentQueueView.pm line 380[...]. This looks like an OTRS bug. Please add this bug to http://bugs.otrs.org/ and a description how to reproduce it. Thanks for your help! PS: If you need an quick help/solution, you also can contact [EMAIL PROTECTED] for commercial help. with kind regards Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
