Re: [otrs] iPhone app
That's the server side of things, we're on about the actual client side app. On 3 September 2012 17:55, Gerald Young wrote: > http://source.otrs.org/viewvc.cgi/iPhoneHandle/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app
http://source.otrs.org/viewvc.cgi/iPhoneHandle/ On Mon, Sep 3, 2012 at 12:17 PM, Christophe SUIRE < christophe.su...@openevents.fr> wrote: > If there is no evolution plan for the iPhone app, is it possible to have > the source and make modifications ? > > Chris. > > > Début du message réexpédié : > > *De : *Christophe SUIRE > *Objet : **iPhone app* > *Date : *27 août 2012 14:32:38 UTC+02:00 > *À : *otrs@otrs.org > > Hello otrs list, > > Is it possible to upload a file (photo) to a ticket in the iPhone app ? > because we can attach a file in OTRS but not in the iPhone app. > Thanks a lot. > > Chris. > * > > * > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app
If there is no evolution plan for the iPhone app, is it possible to have the source and make modifications ? Chris. Début du message réexpédié : > De : Christophe SUIRE > Objet : iPhone app > Date : 27 août 2012 14:32:38 UTC+02:00 > À : otrs@otrs.org > > Hello otrs list, > > Is it possible to upload a file (photo) to a ticket in the iPhone app ? > because we can attach a file in OTRS but not in the iPhone app. > Thanks a lot. > > Chris. > > > > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app
Are there any plans to enhance the iPhone app or has development on it ceased? Steve On 27 August 2012 14:24, Jens Bothe wrote: > The app does not have any file upload possibility. > > It was designed for having a quick look on tickets an beeing able to > make a short response... > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app
The app does not have any file upload possibility. It was designed for having a quick look on tickets an beeing able to make a short response... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app
Hi all, I too am finding the iPhone app to be somehow limited on features and options. Thanks //M On Mon, Aug 27, 2012 at 2:32 PM, Christophe SUIRE < christophe.su...@openevents.fr> wrote: > Hello otrs list, > > Is it possible to upload a file (photo) to a ticket in the iPhone app ? > because we can attach a file in OTRS but not in the iPhone app. > Thanks a lot. > > Chris. > * > > * > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] iPhone app
Hello otrs list, Is it possible to upload a file (photo) to a ticket in the iPhone app ? because we can attach a file in OTRS but not in the iPhone app. Thanks a lot. Chris. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Iphone App
Anyone know how to setup the iphone app to allow entry of an outbound phone call to customer? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Iphone App
Let me try that again, log a phone call to the customer outbound, not a new inbound phone ticket. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, October 26, 2011 11:51 AM To: otrs@otrs.org Subject: [otrs] Iphone App I may just be missing it but how do you log a phone call in the Iphone app? Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited. Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Iphone App
I may just be missing it but how do you log a phone call in the Iphone app? Disclaimer: This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message. Any disclosure, copying, or distribution of this message, or taking any action based on it is strictly prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app : can't assign next status when replying
Hi Stefan
The Queue is a required field because of the TicketACL, please check if you
have activated Ticket ACLs
The configuration didn't work because this State List is not based on the
"Action" parameter, also since iPhone App is not web based it does not provide
"Action" parameter, but your solution is very clever it could work on another
otrs web app screen ;)
I need to ask you too for the iPhoneHandle Debug Log and otrs system log to
have more information
To activate the Debug Log please:
1 Login to OTRS (Web App) with an Admin Permissions User
2 Go to Admin an click on Sysconfig
3 Select iPhone Group
4 Clink on Core::Log
5 Active the iPhone::DebugLog
6 Select a file for iPhone::LogFile
Please try to reproduce the issue and provide us both otrs system log and
iphone handle log.
((enjoy))
Carlos Rodríguez
On Jan 24, 2011, at 12:11 AM, Stephan Lang wrote:
> Hi,
>
> I'm having the same issue here, but I thought it worked in one of the last
> versions.
> OTRS Version is 2.4.5 and iPhone Handler Version is 0.9.6
>
> I've added
>
> $Self->{'iPhone::Frontend::AgentTicketCompose'}->{'StateType'} = ['open',
> 'closed'];
>
> to Config.pm without success.
>
> I've also noticed that when creating a ticket on the iPhone without choosing
> a queue first I'm getting the following error:
>
> Error
> The options of the field "Next Ticket State" depend on the values of the
> following fields which are currently empty:
> To queue
> Please provide values for these fields before selecting an option for the
> field "Next Ticket State".
>
> Is there a way to specify states for queues? Maybe that Is my problem?
>
>
> Yours sincerely
>
> p.p. Stephan Lang
> System Administrator
>
> Tel.: +49 9180 189-276
> Fax.: +49 9180 189-55276
> E-Mail: stephan.l...@bockonline.de
> Internet: http://www.bockonline.de
> -Ursprüngliche Nachricht-----
> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
> Michiel Beijen
> Gesendet: Sonntag, 23. Januar 2011 09:45
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] iPhone app : can't assign next status when replying
>
> Hi Ionel,
>
> Make sure you have valid options defined under
> iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have
> renamed your state types, you must modify the default values here.
> --
> Mike
>
> On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel
> wrote:
>> Hi,
>>
>> I've setup the SOAP interface and the iPhone module.
>> It works great but when replying to a ticket, I can't assign a next status.
>> The field is preset with "open" and touching it displays "Warning, There are
>> no options available for this field. Please contact your administrator for
>> assistance".
>>
>> Any clues about that ?
>>
>> Thanks,
>> Ionel
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
> -
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>
>
> Click
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> to report this email as spam.
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>
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> pers. haft. Geschäftsführer: Hermann Bock
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Re: [otrs] iPhone app : can't assign next status when replying
Hi lonel Could you provide the iPhone Handle debug log and otrs log files in order to check them? Thank you in advance ((enjoy)) Carlos Rodríguez On Jan 22, 2011, at 10:19 AM, GARDAIS Ionel wrote: > Hi, > > I've setup the SOAP interface and the iPhone module. > It works great but when replying to a ticket, I can't assign a next status. > The field is preset with "open" and touching it displays "Warning, There are > no options available for this field. Please contact your administrator for > assistance". > > Any clues about that ? > > Thanks, > Ionel > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone App - Ticket Search?
Hi Hugh No, i'm sorry, currently there is no search functionality on iPhone App ((enjoy)) Carlos Rodríguez On Oct 8, 2010, at 6:47 AM, Hugh Kelley wrote: > Is there a ticket search option for the app? I can't see how to find tickets > for a given user or subject. > > Hugh > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app crashes
Hi Kristofer You can always activate iPhoneHandle Debug Log and provide us the log information to try to fund out what's the problem To activate the Debug Log please: 1 Login to OTRS (Web App) with an Admin Permissions User 2 Go to Admin an click on Sysconfig 3 Select iPhone Group 4 Clink on Core::Log 5 Active the iPhone::DebugLog 6 Select a file for iPhone::LogFile Please try to reproduce the issue and provide us both otrs system log and iphone handle log. Can you provide us otrs version, iPhoneHandle version and iPhone App version please? And if you can please file a bug on the bugzilla :) as suggested by Alexander, we will appreciate it ((enjoy)) Carlos Rodríguez On Nov 15, 2010, at 2:15 AM, Alexander Halle wrote: > Kristofer Pettijohn wrote : >> Update: This happens when I click on a ticket and it says "Reading Ticket >> Articles", and then it crashes and goes back to the iPhone home screen. >> Anyone? >> If there is any way to provide debug/log information, I would be happy to. > > Hi Kristofer, > > you can go to http://bugs.otrs.org to look for this bug or to report this bug > if you get no answer on the mailing list. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile > and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal > Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag > Phone +49 202 2489 1123, Fax +49 202 2489 941123 > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app : can't assign next status when replying
Hi,
I'm having the same issue here, but I thought it worked in one of the last
versions.
OTRS Version is 2.4.5 and iPhone Handler Version is 0.9.6
I've added
$Self->{'iPhone::Frontend::AgentTicketCompose'}->{'StateType'} = ['open',
'closed'];
to Config.pm without success.
I've also noticed that when creating a ticket on the iPhone without choosing a
queue first I'm getting the following error:
Error
The options of the field "Next Ticket State" depend on the values of the
following fields which are currently empty:
To queue
Please provide values for these fields before selecting an option for the field
"Next Ticket State".
Is there a way to specify states for queues? Maybe that Is my problem?
Yours sincerely
p.p. Stephan Lang
System Administrator
Tel.: +49 9180 189-276
Fax.: +49 9180 189-55276
E-Mail: stephan.l...@bockonline.de
Internet: http://www.bockonline.de
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
Michiel Beijen
Gesendet: Sonntag, 23. Januar 2011 09:45
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] iPhone app : can't assign next status when replying
Hi Ionel,
Make sure you have valid options defined under
iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have
renamed your state types, you must modify the default values here.
--
Mike
On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel
wrote:
> Hi,
>
> I've setup the SOAP interface and the iPhone module.
> It works great but when replying to a ticket, I can't assign a next status.
> The field is preset with "open" and touching it displays "Warning, There are
> no options available for this field. Please contact your administrator for
> assistance".
>
> Any clues about that ?
>
> Thanks,
> Ionel
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
-
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Re: [otrs] Iphone app
Awesome!, updated to the latest and it works with out crashing. And yes I am using postgres. Curious though on what was causing it. On 2011-01-21, at 10:34 AM, "Shawn Beasley" wrote: > Hi, > > Please get the newest update! v 1.0.2 iPhone App. > > On Jan 21, 2011, at 19:05 , Mikola Rose wrote: > >> Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2 >> installed having the problem of the app crashing when opening a ticket? > > ///shawn > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app : can't assign next status when replying
Hi Ionel, Make sure you have valid options defined under iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have renamed your state types, you must modify the default values here. -- Mike On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel wrote: > Hi, > > I've setup the SOAP interface and the iPhone module. > It works great but when replying to a ticket, I can't assign a next status. > The field is preset with "open" and touching it displays "Warning, There are > no options available for this field. Please contact your administrator for > assistance". > > Any clues about that ? > > Thanks, > Ionel > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] iPhone app : can't assign next status when replying
Hi, I've setup the SOAP interface and the iPhone module. It works great but when replying to a ticket, I can't assign a next status. The field is preset with "open" and touching it displays "Warning, There are no options available for this field. Please contact your administrator for assistance". Any clues about that ? Thanks, Ionel - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Iphone app
Are you using Postgres for the database? On Jan 21, 2011, at 12:08 PM, Mikola Rose wrote: > Heya out there; > > > > Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2 > installed having the problem of the app crashing when opening a ticket? > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Iphone app
Hi, Please get the newest update! v 1.0.2 iPhone App. On Jan 21, 2011, at 19:05 , Mikola Rose wrote: > Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2 > installed having the problem of the app crashing when opening a ticket? ///shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Iphone app
Heya out there; Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2 installed having the problem of the app crashing when opening a ticket? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app crashes
Kristofer Pettijohn wrote : Update: This happens when I click on a ticket and it says "Reading Ticket Articles", and then it crashes and goes back to the iPhone home screen. Anyone? If there is any way to provide debug/log information, I would be happy to. Hi Kristofer, you can go to http://bugs.otrs.org to look for this bug or to report this bug if you get no answer on the mailing list. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone app crashes
Update: This happens when I click on a ticket and it says "Reading Ticket Articles", and then it crashes and goes back to the iPhone home screen. Anyone? If there is any way to provide debug/log information, I would be happy to. From: "Kristofer Pettijohn" To: otrs@otrs.org Sent: Monday, November 8, 2010 1:18:21 PM Subject: [otrs] iPhone app crashes Hello, I am attempting to use the OTRS iPhone app, and whenever I open a ticket that I have previously responded to (either via the iPhone app or via the web), the app crashes and goes back to the iPhone home screen. Does anyone else have this problem? Does anyone know what may be wrong? Kris - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] iPhone app crashes
Hello, I am attempting to use the OTRS iPhone app, and whenever I open a ticket that I have previously responded to (either via the iPhone app or via the web), the app crashes and goes back to the iPhone home screen. Does anyone else have this problem? Does anyone know what may be wrong? Kris - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] iPhone App - Ticket Search?
Hi Hugh, unfortunately it's a missing feature in iPhone App Version 1.0. It will be available in next mobile app. -Martin On 08.10.2010, at 13:47, Hugh Kelley wrote: > Is there a ticket search option for the app? I can't see how to find tickets > for a given user or subject. > > Hugh > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://edenhofer.de/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] iPhone App - Ticket Search?
Is there a ticket search option for the app? I can't see how to find tickets for a given user or subject. Hugh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
