Re: [otrs] OTRS Manager

[David Boyes]

Looks like as of April, 2012, this gadget has been sold to a private company 
and the open source version is no longer maintained. Looks kinda cool, though.

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jean 
BROW
Sent: Saturday, February 02, 2013 2:19 PM
To: User questions and discussions about OTRS.
Subject: [otrs] OTRS Manager

Hi,

Anyone using this tool? OTRS Manager
http://sourceforge.net/projects/otrs-manager/

Is it a good tool? Possible to see any screenshot?

Thanks.

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager

[Gerald Young]

I've installed it .. seems to work against 3.2 database.

Take a look. (5 minute video). http://screencast.com/t/yI2wKK2jvw4

Please note that I have no affiliation with otrs-manager. I didn't make it,
I can't support it.


On Sat, Feb 2, 2013 at 4:01 PM, Arnold Ligtvoet  wrote:

>
>  Anyone using this tool? OTRS Manager
>> http://sourceforge.net/**projects/otrs-manager/
>>
>
> I believe I have used this in the past. There is a screenshot on the page
> which dates is back to 2008. Last update is 2010, so do not expect it to
> support the newest OTRS features.
>
> The one I used was quite simple. Download and install. Make sure you can
> connect to the database from the machine that runs OTRS manager. We stopped
> using it as our old server at the time was not so happy with the additional
> load. If you have a decent server this should not be a problem.
>
> Arnol.d
>
>
>
>
> --**--**-
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: 
> http://lists.otrs.org/**pipermail/otrs
> To unsubscribe: 
> http://lists.otrs.org/cgi-bin/**listinfo/otrs
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager

[Arnold Ligtvoet]

Anyone using this tool? OTRS Manager
http://sourceforge.net/projects/otrs-manager/


I believe I have used this in the past. There is a screenshot on the 
page which dates is back to 2008. Last update is 2010, so do not expect 
it to support the newest OTRS features.


The one I used was quite simple. Download and install. Make sure you can 
connect to the database from the machine that runs OTRS manager. We 
stopped using it as our old server at the time was not so happy with the 
additional load. If you have a decent server this should not be a problem.


Arnol.d




-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS Manager

[Jean BROW]

Hi,

Anyone using this tool? OTRS Manager
http://sourceforge.net/projects/otrs-manager/

Is it a good tool? Possible to see any screenshot?

Thanks.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] otrs manager report not opening..

[Marco Vannini]

Hi Sarper,

Never met this problem, take in consideration that it opens a Word
document... I' don't know if it is a requirments

On Mon, Nov 2, 2009 at 9:37 AM, Sarper SARIDAL wrote:

> Hi everyone,
>
> I'm using otrs manager without any problem.
>
> Only when i press the report button i receive this error.
>
> report not created. please close open report
>
> There are no open reports..???
>
> Or is there a tweak or something that i have to check?
>
> Regards,
>
> Sarper
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] otrs manager report not opening..

[Sarper SARIDAL]

Hi everyone,

I'm using otrs manager without any problem.

Only when i press the report button i receive this error.

report not created. please close open report

There are no open reports..???

Or is there a tweak or something that i have to check?

Regards,

Sarper
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Marco Vannini]

I'm taking again this post to attach the response received by the guy at
tokaware:
*

Hi Marco,

sorry for the late answer.

With the words of the PHP-GTK team:
"Rumours of ((OTRS-Manager))'s death have been greatly exaggerated! The
project is very much still alive, ..."

In the last 9 month we developed some (small) applications with the goal
to replace large parts (e.g. open and close a ticket for customers and
agents) of the otrs web frontend.
With great success. Our customers love the new native frontend :)
Now we are porting otrsm to Linux and Mac OSX.

But, most of the new features are part of otrsm 0.7 :)

Version 0.6 will be released 2009/09.

Thank you for your interest and your patient,
*
On Fri, Aug 21, 2009 at 2:50 PM, Marco Vannini wrote:

> On second page of Roadmap I can see:
> 0.7.0 N/AFeature request Support Linuxopen
>
> and the planning is:
>
>  *Planning*
>
> Version 0.6.0 of ((OTRS-Manager))
>
>- will presumably be released on 24.11.2008 ,
>- is 95% completed (Updated 09.11.2008) and
>- is completely implemented.
>
> This is what I mean before ... let's push them ;) !
>
>
>
>
> On Fri, Aug 21, 2009 at 2:45 PM, Alan McKay  wrote:
>
>> What about support for another OS - seems to run only on Windows right
>> now.
>>
>>
>>
>> --
>> “Don't eat anything you've ever seen advertised on TV”
>>  - Michael Pollan, author of "In Defense of Food"
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Marco Vannini]

On second page of Roadmap I can see:
0.7.0 N/AFeature request Support Linuxopen

and the planning is:

 *Planning*

Version 0.6.0 of ((OTRS-Manager))

   - will presumably be released on 24.11.2008 ,
   - is 95% completed (Updated 09.11.2008) and
   - is completely implemented.

This is what I mean before ... let's push them ;) !




On Fri, Aug 21, 2009 at 2:45 PM, Alan McKay  wrote:

> What about support for another OS - seems to run only on Windows right now.
>
>
>
> --
> “Don't eat anything you've ever seen advertised on TV”
>  - Michael Pollan, author of "In Defense of Food"
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Alan McKay]

What about support for another OS - seems to run only on Windows right now.



-- 
“Don't eat anything you've ever seen advertised on TV”
 - Michael Pollan, author of "In Defense of Food"
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Marco Vannini]

On sf track Mario (I think tokaware's guy) has reported that Postgres will
be the next supported DB... We should probably let them know that there is
interest in otrs.manager to push them to release 0.6 version (mentioned to
be ready for nov '8) and the 0.7. Try to perform a feature request at
http://sourceforge.net/tracker/?group_id=188838&atid=926920.
MV

2009/8/21 Bastien Leblanc 

> Hi all,
>
> Do you know if it is available for other database than mysql?
>
> We use Oracle, and i'm not sure this tool supports it..
>
> Bastien.
>
>
> 2009/8/20 Toma Marius 
>
>> It is a tool which you can use to see situation, statistics about tickets,
>> establish SLA's, etc.
>> Read the documentation on tokaware.com
>>
>>
>> Marius Toma
>> mar...@efect.ro (e-mail)
>> www.efect.ro (web)
>>
>>
>> -Mesaj original-
>> De la: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] În numele
>> Glossop, Andrew
>> Trimis: Thursday, August 20, 2009 10:29 PM
>> Către: User questions and discussions about OTRS.
>> Subiect: Re: [otrs] otrs-manager on 2.4 fmw
>>
>> Google gives this, but I've no idea what it is
>>
>> http://www.tokaware.com/index.php?page=otrsm_overview_en
>>
>>
>>
>> -Original Message-
>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
>> Alan McKay
>> Sent: 20 August 2009 20:23
>> To: User questions and discussions about OTRS.
>> Subject: Re: [otrs] otrs-manager on 2.4 fmw
>>
>> What is otrs-manager, and where do I get it?
>>
>>
>> --
>> "Don't eat anything you've ever seen advertised on TV"
>> - Michael Pollan, author of "In Defense of Food"
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>>
>> __ Information from ESET NOD32 Antivirus, version of virus
>> signature
>> database 4353 (20090820) __
>>
>> The message was checked by ESET NOD32 Antivirus.
>>
>> http://www.eset.com
>>
>>
>>
>> __ Information from ESET NOD32 Antivirus, version of virus
>> signature
>> database 4353 (20090820) __
>>
>> The message was checked by ESET NOD32 Antivirus.
>>
>> http://www.eset.com
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Bastien Leblanc]

Hi all,

Do you know if it is available for other database than mysql?

We use Oracle, and i'm not sure this tool supports it..

Bastien.


2009/8/20 Toma Marius 

> It is a tool which you can use to see situation, statistics about tickets,
> establish SLA's, etc.
> Read the documentation on tokaware.com
>
>
> Marius Toma
> mar...@efect.ro (e-mail)
> www.efect.ro (web)
>
>
> -Mesaj original-
> De la: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] În numele
> Glossop, Andrew
> Trimis: Thursday, August 20, 2009 10:29 PM
> Către: User questions and discussions about OTRS.
> Subiect: Re: [otrs] otrs-manager on 2.4 fmw
>
> Google gives this, but I've no idea what it is
>
> http://www.tokaware.com/index.php?page=otrsm_overview_en
>
>
>
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Alan McKay
> Sent: 20 August 2009 20:23
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] otrs-manager on 2.4 fmw
>
> What is otrs-manager, and where do I get it?
>
>
> --
> "Don't eat anything you've ever seen advertised on TV"
> - Michael Pollan, author of "In Defense of Food"
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
>
> __ Information from ESET NOD32 Antivirus, version of virus
> signature
> database 4353 (20090820) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
> __ Information from ESET NOD32 Antivirus, version of virus
> signature
> database 4353 (20090820) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Toma Marius]

It is a tool which you can use to see situation, statistics about tickets,
establish SLA's, etc. 
Read the documentation on tokaware.com


Marius Toma
mar...@efect.ro (e-mail)
www.efect.ro (web) 


-Mesaj original-
De la: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] În numele
Glossop, Andrew
Trimis: Thursday, August 20, 2009 10:29 PM
Către: User questions and discussions about OTRS.
Subiect: Re: [otrs] otrs-manager on 2.4 fmw

Google gives this, but I've no idea what it is

http://www.tokaware.com/index.php?page=otrsm_overview_en

 

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Alan McKay
Sent: 20 August 2009 20:23
To: User questions and discussions about OTRS.
Subject: Re: [otrs] otrs-manager on 2.4 fmw

What is otrs-manager, and where do I get it?


--
"Don't eat anything you've ever seen advertised on TV"
 - Michael Pollan, author of "In Defense of Food"
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
 

__ Information from ESET NOD32 Antivirus, version of virus signature
database 4353 (20090820) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 
 

__ Information from ESET NOD32 Antivirus, version of virus signature
database 4353 (20090820) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 

-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Glossop, Andrew]

Google gives this, but I've no idea what it is

http://www.tokaware.com/index.php?page=otrsm_overview_en

 

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Alan McKay
Sent: 20 August 2009 20:23
To: User questions and discussions about OTRS.
Subject: Re: [otrs] otrs-manager on 2.4 fmw

What is otrs-manager, and where do I get it?


--
"Don't eat anything you've ever seen advertised on TV"
 - Michael Pollan, author of "In Defense of Food"
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Alan McKay]

What is otrs-manager, and where do I get it?


-- 
“Don't eat anything you've ever seen advertised on TV”
 - Michael Pollan, author of "In Defense of Food"
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] otrs-manager on 2.4 fmw

[Marco Vannini]

I've to retire this post. otrs-manager works with 2.4.x
BTW I would like to have version 6.0 (that should have been ready at
november 2008)



On Wed, Aug 19, 2009 at 1:07 PM, Marco Vannini wrote:

> Hi all,
> The often mentioned great tool otrs-manager seems to not work with 2.4.x.
> Does someone has some information about it (or them at tokaware) ?
>
> Thank you in advance.
>
> Cheers.
>
> MV
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[otrs] otrs-manager on 2.4 fmw

[Marco Vannini]

Hi all,
The often mentioned great tool otrs-manager seems to not work with 2.4.x.
Does someone has some information about it (or them at tokaware) ?

Thank you in advance.

Cheers.

MV
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] OTRS Manager App

[James, Michael]

Hi,

 

Many thanks for the advice from everyone.

 

After granting the privileges, hashing out "skip-networking" and restarting 
mysql it all worked fine.

 

Regards

Mike

 

 

 



Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von 
Leonardo Certuche
Gesendet: Mittwoch, 4. Februar 2009 20:59
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

 

I ran the following command on the mysql console to make it work having 
OTRS-Manager installed in a machine with IP A.B.C.D:

GRANT ALL PRIVILEGES ON otrs.* TO some_u...@a.b.c.d <mailto:o...@201.232.18.15> 
 identified by 'some_password';

On Wed, Feb 4, 2009 at 10:21 AM, James, Michael  
wrote:

Thanks Steve, i'll take a look.





-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Steven 
Carr

Gesendet: Mittwoch, 4. Februar 2009 16:20

An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

James, Michael wrote:
> Thanks for the info. I guess you know the question i have now, how and where 
> can I configure that?

MySQL: check the my.cnf file to see if "skip-networking" is not hashed
out, if it is there hash it out and restart MySQL.

OTRS user: you will need to delve into the MySQL server itself and
either reconfigure the existing user, or create a new one that has
access to the OTRS database.

http://dev.mysql.com/doc/

Steve

--
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs




-- 
Leonardo Certuche
301 284 6250
leonardo.certu...@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[Leonardo Certuche]

I ran the following command on the mysql console to make it work having
OTRS-Manager installed in a machine with IP A.B.C.D:

GRANT ALL PRIVILEGES ON otrs.* TO some_u...@a.b.c.d
identified by 'some_password
';

On Wed, Feb 4, 2009 at 10:21 AM, James, Michael  wrote:

> Thanks Steve, i'll take a look.
>
>
>
>
> -Ursprüngliche Nachricht-
> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
> Steven Carr
> Gesendet: Mittwoch, 4. Februar 2009 16:20
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] OTRS Manager App
>
> James, Michael wrote:
> > Thanks for the info. I guess you know the question i have now, how and
> where can I configure that?
>
> MySQL: check the my.cnf file to see if "skip-networking" is not hashed
> out, if it is there hash it out and restart MySQL.
>
> OTRS user: you will need to delve into the MySQL server itself and
> either reconfigure the existing user, or create a new one that has
> access to the OTRS database.
>
> http://dev.mysql.com/doc/
>
> Steve
>
> --
> Steven Carr
> Senior Network Security Engineer - Khipu Networks Ltd.
> supp...@khipu-networks.com - www.khipu-networks.com
> Secure - Compliant - Infrastructure
>
> Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
> Registered in England. Company Number 5218573
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
Leonardo Certuche
301 284 6250
leonardo.certu...@itcon-ltda.com
www.itcon-ltda.com
Medellín, Colombia
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[James, Michael]

Thanks Steve, i'll take a look.




-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Steven 
Carr
Gesendet: Mittwoch, 4. Februar 2009 16:20
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

James, Michael wrote:
> Thanks for the info. I guess you know the question i have now, how and where 
> can I configure that?

MySQL: check the my.cnf file to see if "skip-networking" is not hashed
out, if it is there hash it out and restart MySQL.

OTRS user: you will need to delve into the MySQL server itself and
either reconfigure the existing user, or create a new one that has
access to the OTRS database.

http://dev.mysql.com/doc/

Steve

-- 
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[Steven Carr]

James, Michael wrote:
> Thanks for the info. I guess you know the question i have now, how and where 
> can I configure that?

MySQL: check the my.cnf file to see if "skip-networking" is not hashed
out, if it is there hash it out and restart MySQL.

OTRS user: you will need to delve into the MySQL server itself and
either reconfigure the existing user, or create a new one that has
access to the OTRS database.

http://dev.mysql.com/doc/

Steve

-- 
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573



signature.asc
Description: OpenPGP digital signature
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[James, Michael]

Hi Steve,
Thanks for the info. I guess you know the question i have now, how and where 
can I configure that?

Thanks
Mike



-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Steven 
Carr
Gesendet: Mittwoch, 4. Februar 2009 16:04
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

James, Michael wrote:
> I have the Host, Port, User, Password, however I still cannot connect. We are 
> running OTRS on Linux, did you have any issues connecting with port 3306?

You will need to ensure that your MySQL database can be accessed from
other IP addresses, and that the OTRS user to connect to the database
with has the ability to logon from any host.

Steve

-- 
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[Steven Carr]

James, Michael wrote:
> I have the Host, Port, User, Password, however I still cannot connect. We are 
> running OTRS on Linux, did you have any issues connecting with port 3306?

You will need to ensure that your MySQL database can be accessed from
other IP addresses, and that the OTRS user to connect to the database
with has the ability to logon from any host.

Steve

-- 
Steven Carr
Senior Network Security Engineer - Khipu Networks Ltd.
supp...@khipu-networks.com - www.khipu-networks.com
Secure - Compliant - Infrastructure

Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY
Registered in England. Company Number 5218573



signature.asc
Description: OpenPGP digital signature
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[James, Michael]

Hi Marco,

I have the Host, Port, User, Password, however I still cannot connect. We are 
running OTRS on Linux, did you have any issues connecting with port 3306?

openSUSE 10.2 (i586
Kernel Version Linux 2.6.18.2-34-bigsmp
Perl 5.8.8 (linux) is used. O
OTRS 2.2.5




-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco 
Vannini
Gesendet: Mittwoch, 4. Februar 2009 15:29
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

I found it awesome. there is nothing hard to do if you know all about
your db (host, port, user, password)

2009/2/4 James, Michael :
> Hello,
>
>
>
> A general question, has anyone used the OTRS Manager tool from tokaware?
>
>
>
> If so, are there any issues to be aware of prior to use?
>
>
>
> Thanks in advance
>
> Mike
>
>
>
>
>
> Mike James
> Netzbetrieb - Broadband
>
> Unitymedia Group
> Michael Schumacher-Str. 1
> 50170 Kerpen
>
> Tel.   +49 (0) 2273 - 605 - 7168
> Fax.   +49 (0) 2273 - 605 - 7121
> PC Fax. +49 (0) 2273 - 5947 - 2668
> Mobil.   +49 (0) 175 727 1034
> e-mail michael.ja...@unitymedia.de
>
>
>
> www.unitymedia.de
>
> Unitymedia NRW GmbH
> Handelsregister: Amtsgericht Köln HRB 55984
> Geschäftsführer: Parm Sandhu, Dr. Herbert Leifker, Christopher Winfrey
>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS Manager App

[Marco Vannini]

I found it awesome. there is nothing hard to do if you know all about
your db (host, port, user, password)

2009/2/4 James, Michael :
> Hello,
>
>
>
> A general question, has anyone used the OTRS Manager tool from tokaware?
>
>
>
> If so, are there any issues to be aware of prior to use?
>
>
>
> Thanks in advance
>
> Mike
>
>
>
>
>
> Mike James
> Netzbetrieb - Broadband
>
> Unitymedia Group
> Michael Schumacher-Str. 1
> 50170 Kerpen
>
> Tel.   +49 (0) 2273 - 605 - 7168
> Fax.   +49 (0) 2273 - 605 - 7121
> PC Fax. +49 (0) 2273 - 5947 - 2668
> Mobil.   +49 (0) 175 727 1034
> e-mail michael.ja...@unitymedia.de
>
>
>
> www.unitymedia.de
>
> Unitymedia NRW GmbH
> Handelsregister: Amtsgericht Köln HRB 55984
> Geschäftsführer: Parm Sandhu, Dr. Herbert Leifker, Christopher Winfrey
>
>
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS Manager App

[James, Michael]

Hello,

 

A general question, has anyone used the OTRS Manager tool from tokaware?

 

If so, are there any issues to be aware of prior to use?

 

Thanks in advance

Mike

 

 

Mike James
Netzbetrieb - Broadband

Unitymedia Group
Michael Schumacher-Str. 1
50170 Kerpen

Tel.   +49 (0) 2273 - 605 - 7168
Fax.   +49 (0) 2273 - 605 - 7121
PC Fax. +49 (0) 2273 - 5947 - 2668
Mobil.   +49 (0) 175 727 1034
e-mail michael.ja...@unitymedia.de   

 

www.unitymedia.de

Unitymedia NRW GmbH
Handelsregister: Amtsgericht Köln HRB 55984
Geschäftsführer: Parm Sandhu, Dr. Herbert Leifker, Christopher Winfrey

 

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS-Manager

[Ali, Mustaqil M]

I may be barking up the wrong tree with this, but if the manager isn't running 
on the same machine as the mysql server, check that the mysql.ini/config files 
are set up to listen on other network addresses, and not just 127.0.0.1



From: [EMAIL PROTECTED] on behalf of djtzar
Sent: Wed 28/05/2008 11:31
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS-Manager



That's just the thing , I can connect to my database through
MysqlFront on port 3306 , but for some reason through OTRS-Manager I
cannot. Where can I actually locate the config file for OTRS_Manager
or even a verbose error log file maybe to better understand what error
it is giving ?

On Wed, May 28, 2008 at 12:14 PM, CARNINO Daniele
<[EMAIL PROTECTED]> wrote:
> I have an OTRS sandbox system on my laptop with blank root password too: 
> anyway, OTRS-Manager works fine here.
>
> I know may sound obvious, but to those who can't connect their OTRS servers 
> to OTRS Manager, I suggest to check if MySQL communication port (usually TCP 
> 3306) is open on the server. Sometimes iptables doesn't contain an 
> appropriate rule so the incoming packets are rejected.
>
> Daniele.
>
> -Messaggio originale-
> Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di djtzar
> Inviato: mercoledì 28 maggio 2008 11.42
> A: User questions and discussions about OTRS.org
> Oggetto: Re: [otrs] OTRS-Manager
>
> Ok I ran the below mysql statement for the user 'root' , the application 
> seems to be doing something then just hangs for a while and throws out error 
> msg. Can it be that it doesn't like blank passwords? (yes I know blank root 
> pass not good but luckily this system is not live :P )
>
> Any other ideas? P.S I can connect to the database with MySQLFront with 
> 'space' as the blank password , tried that with OTRS-Manager but no joy.
>
> Any other suggestions?
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



--
http://tinyurl.com/2j6lzt
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/


<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] OTRS-Manager

[djtzar]

That's just the thing , I can connect to my database through
MysqlFront on port 3306 , but for some reason through OTRS-Manager I
cannot. Where can I actually locate the config file for OTRS_Manager
or even a verbose error log file maybe to better understand what error
it is giving ?

On Wed, May 28, 2008 at 12:14 PM, CARNINO Daniele
<[EMAIL PROTECTED]> wrote:
> I have an OTRS sandbox system on my laptop with blank root password too: 
> anyway, OTRS-Manager works fine here.
>
> I know may sound obvious, but to those who can't connect their OTRS servers 
> to OTRS Manager, I suggest to check if MySQL communication port (usually TCP 
> 3306) is open on the server. Sometimes iptables doesn't contain an 
> appropriate rule so the incoming packets are rejected.
>
> Daniele.
>
> -Messaggio originale-
> Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di djtzar
> Inviato: mercoledì 28 maggio 2008 11.42
> A: User questions and discussions about OTRS.org
> Oggetto: Re: [otrs] OTRS-Manager
>
> Ok I ran the below mysql statement for the user 'root' , the application 
> seems to be doing something then just hangs for a while and throws out error 
> msg. Can it be that it doesn't like blank passwords? (yes I know blank root 
> pass not good but luckily this system is not live :P )
>
> Any other ideas? P.S I can connect to the database with MySQLFront with 
> 'space' as the blank password , tried that with OTRS-Manager but no joy.
>
> Any other suggestions?
>
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



--
http://tinyurl.com/2j6lzt
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] OTRS-Manager

[CARNINO Daniele]

I have an OTRS sandbox system on my laptop with blank root password too: 
anyway, OTRS-Manager works fine here.

I know may sound obvious, but to those who can't connect their OTRS servers to 
OTRS Manager, I suggest to check if MySQL communication port (usually TCP 3306) 
is open on the server. Sometimes iptables doesn't contain an appropriate rule 
so the incoming packets are rejected.

Daniele.

-Messaggio originale-
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di djtzar
Inviato: mercoledì 28 maggio 2008 11.42
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] OTRS-Manager

Ok I ran the below mysql statement for the user 'root' , the application seems 
to be doing something then just hangs for a while and throws out error msg. Can 
it be that it doesn't like blank passwords? (yes I know blank root pass not 
good but luckily this system is not live :P )

Any other ideas? P.S I can connect to the database with MySQLFront with 'space' 
as the blank password , tried that with OTRS-Manager but no joy.

Any other suggestions?

___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] OTRS-Manager

[djtzar]

Ok I ran the below mysql statement for the user 'root' , the
application seems to be doing something then just hangs for a while
and throws out error msg. Can it be that it doesn't like blank
passwords? (yes I know blank root pass not good but luckily this
system is not live :P )

Any other ideas? P.S I can connect to the database with MySQLFront
with 'space' as the blank password , tried that with OTRS-Manager but
no joy.

Any other suggestions?

On Wed, May 28, 2008 at 10:09 AM, Régis OBERLE
<[EMAIL PROTECTED]> wrote:
> Wrong, I'm running OTRS on debian and it works fine.
> Try to modify the privileges on your MySQL database and it'll work.
>
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar
> Envoyé : mercredi 28 mai 2008 09:56
> À : User questions and discussions about OTRS.org
> Objet : Re: [otrs] OTRS-Manager
>
> thx for the feedback but it seems this application only pertains to the 
> Windows ver of OTRS , I run on Fedora so no joy for me :(
>
> On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
>> I've just tested OTRS-Manager.
>> Mysql DB connection is OK with correct rights.
>>
>> Regis
>>
>> -Message d'origine-
>> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
>> de Régis OBERLE Envoyé : mardi 27 mai 2008 17:57 À : User questions
>> and discussions about OTRS.org Objet : Re: [otrs] OTRS-Manager
>>
>> Didn't knew this software, but seems to be interresting.
>> I'll probably test it soon.
>> But I don't think you'll find any help here. Maybe on OTRS-Manager web site.
>>
>> Just a quick idea:
>>
>> Edit file /etc/mysql/my.cnf and comment the line :
>>
>> #bind-address   '.0.0.1
>>
>> Restart mysql :
>>
>> # /etc/nit.d/mysql stop
>> # /etc/nit.d/mysql start
>>
>> Allow external connections :
>>
>> # mysql -p
>> mysql> use mysql ;
>> mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY
>> mysql> 'password' WITH GRANT OPTION;
>>
>> Replacing 'hostname' with '%', you allow the user to connect from every host.
>>
>> Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html
>>
>> Regards,
>> Regis
>>
>> -Message d'origine-
>> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
>> de djtzar Envoyé : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet :
>> [otrs] OTRS-Manager
>>
>> Hi All , has anyone used OTRS-Manager
>> http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??
>>
>> Trying to update my otrs db settings but it does not save the settings?
>>
>> Any help would be appreciated.
>> ___
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>> ___
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>> ___
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>>> http://www.otrs.com/
>>
>
>
>
> --
> http://tinyurl.com/2j6lzt
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



--
http://tinyurl.com/2j6lzt
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] OTRS-Manager

[Egor Tsilenko]

Régis OBERLE wrote:

  Wrong, I'm running OTRS on debian and it works fine.
Try to modify the privileges on your MySQL database and it'll work.

Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part de djtzar
Envoyé : mercredi 28 mai 2008 09:56
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] OTRS-Manager

thx for the feedback but it seems this application only pertains to the Windows ver of OTRS , I run on Fedora so no joy for me :(

On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
  
  
I've just tested OTRS-Manager.
Mysql DB connection is OK with correct rights.

Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part 
de Régis OBERLE Envoyé : mardi 27 mai 2008 17:57 À : User questions 
and discussions about OTRS.org Objet : Re: [otrs] OTRS-Manager

Didn't knew this software, but seems to be interresting.
I'll probably test it soon.
But I don't think you'll find any help here. Maybe on OTRS-Manager web site.

Just a quick idea:

Edit file /etc/mysql/my.cnf and comment the line :

#bind-address   '.0.0.1

Restart mysql :

# /etc/nit.d/mysql stop
# /etc/nit.d/mysql start

Allow external connections :

# mysql -p
mysql> use mysql ;
mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY 
mysql> 'password' WITH GRANT OPTION;

Replacing 'hostname' with '%', you allow the user to connect from every host.

Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html

Regards,
Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] De la part 
de djtzar Envoyé : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet : 
[otrs] OTRS-Manager

Hi All , has anyone used OTRS-Manager
http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??

Trying to update my otrs db settings but it does not save the settings?

Any help would be appreciated.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?


  http://www.otrs.com/
  

  
  


--
http://tinyurl.com/2j6lzt
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=tp://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
  

I've tried to use OTRS-Manager with otrs 2.2.X on Ubuntu &
PosgreSQL and unfortunately I also can't established connect to DB :(
-- 
Циленко
Егор


___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] OTRS-Manager

[Régis OBERLE]

Wrong, I'm running OTRS on debian and it works fine.
Try to modify the privileges on your MySQL database and it'll work.

Regis

-Message d'origine-
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar
Envoyé : mercredi 28 mai 2008 09:56
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] OTRS-Manager

thx for the feedback but it seems this application only pertains to the Windows 
ver of OTRS , I run on Fedora so no joy for me :(

On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
> I've just tested OTRS-Manager.
> Mysql DB connection is OK with correct rights.
>
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
> de Régis OBERLE Envoyé : mardi 27 mai 2008 17:57 À : User questions
> and discussions about OTRS.org Objet : Re: [otrs] OTRS-Manager
>
> Didn't knew this software, but seems to be interresting.
> I'll probably test it soon.
> But I don't think you'll find any help here. Maybe on OTRS-Manager web site.
>
> Just a quick idea:
>
> Edit file /etc/mysql/my.cnf and comment the line :
>
> #bind-address   '.0.0.1
>
> Restart mysql :
>
> # /etc/nit.d/mysql stop
> # /etc/nit.d/mysql start
>
> Allow external connections :
>
> # mysql -p
> mysql> use mysql ;
> mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY
> mysql> 'password' WITH GRANT OPTION;
>
> Replacing 'hostname' with '%', you allow the user to connect from every host.
>
> Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html
>
> Regards,
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part
> de djtzar Envoyé : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet :
> [otrs] OTRS-Manager
>
> Hi All , has anyone used OTRS-Manager
> http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??
>
> Trying to update my otrs db settings but it does not save the settings?
>
> Any help would be appreciated.
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



--
http://tinyurl.com/2j6lzt
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/

Re: [otrs] OTRS-Manager

[djtzar]

thx for the feedback but it seems this application only pertains to
the Windows ver of OTRS , I run on Fedora so no joy for me :(

On Tue, May 27, 2008 at 6:02 PM, Régis OBERLE <[EMAIL PROTECTED]> wrote:
> I've just tested OTRS-Manager.
> Mysql DB connection is OK with correct rights.
>
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Régis OBERLE
> Envoyé : mardi 27 mai 2008 17:57
> À : User questions and discussions about OTRS.org
> Objet : Re: [otrs] OTRS-Manager
>
> Didn't knew this software, but seems to be interresting.
> I'll probably test it soon.
> But I don't think you'll find any help here. Maybe on OTRS-Manager web site.
>
> Just a quick idea:
>
> Edit file /etc/mysql/my.cnf and comment the line :
>
> #bind-address   '.0.0.1
>
> Restart mysql :
>
> # /etc/nit.d/mysql stop
> # /etc/nit.d/mysql start
>
> Allow external connections :
>
> # mysql -p
> mysql> use mysql ;
> mysql> GRANT ALL PRIVILEGES ON *.* TO 'user'@'hostname' IDENTIFIED BY
> mysql> 'password' WITH GRANT OPTION;
>
> Replacing 'hostname' with '%', you allow the user to connect from every host.
>
> Reference : http://dev.mysql.com/doc/refman/5.0/en/adding-users.html
>
> Regards,
> Regis
>
> -Message d'origine-
> De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de djtzar Envoyé 
> : mardi 27 mai 2008 17:44 À : otrs@otrs.org Objet : [otrs] OTRS-Manager
>
> Hi All , has anyone used OTRS-Manager
> http://otrs-manager.sourceforge.net/index.php?pagemepage_en  ??
>
> Trying to update my otrs db settings but it does not save the settings?
>
> Any help would be appreciated.
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> http://www.otrs.com/
> ___
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
>> http://www.otrs.com/
>



--
http://tinyurl.com/2j6lzt
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/