[OT] Taking iiNet to TIO
Hi, Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. Cheers Girish
Re: [OT] Taking iiNet to TIO
Never taken anyone to the TIO but this is my suggestion... 1. Cancel the Credit Card. 2. Get new Credit Card. 3. When threatened by IINet, refer them to TIO complaint number. 4. Ignore any further mail etc from IINet. 5. Move on ... Merry Xmas On 17/12/2013 10:44 PM, Girish Madan wrote: Hi, Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. Cheers Girish
ASMX vs SVC basicHtpBinding
Folks, I recently had a write a few web services and I had the choice of using SVC with basicHttpBinding or the traditional ASMX Web Service. The services only need to behave like simple libraries, passing strings and simple class types back and forth. I've said before I think WCF is an overweight beast which is great if you need to change bindings or delicately configure its many settings (and you can figure out how to do it!), but I don't need any of that stuff so I decided to use ASMX because it's so much easier to code. Does anyone know if my decision makes things easier or worse for non-.NET consumers? It looks like native apps on Android or iPhone might have to consume my services and I was wondering if my ASMX web services might irritate them. What is the preferred way of publishing a web service these days that makes things easy and open for various consumers? Maybe REST is preferred?! Greg K
Re: ASMX vs SVC basicHtpBinding
WebAPI with JSON? http://www.asp.net/web-api Or if you want to have some fun you could use Node.js? Or there's NancyFX? On Wed, Dec 18, 2013 at 9:43 AM, Greg Keogh g...@mira.net wrote: Folks, I recently had a write a few web services and I had the choice of using SVC with basicHttpBinding or the traditional ASMX Web Service. The services only need to behave like simple libraries, passing strings and simple class types back and forth. I've said before I think WCF is an overweight beast which is great if you need to change bindings or delicately configure its many settings (and you can figure out how to do it!), but I don't need any of that stuff so I decided to use ASMX because it's so much easier to code. Does anyone know if my decision makes things easier or worse for non-.NET consumers? It looks like native apps on Android or iPhone might have to consume my services and I was wondering if my ASMX web services might irritate them. What is the preferred way of publishing a web service these days that makes things easy and open for various consumers? Maybe REST is preferred?! Greg K
RE: creating entities from rows instead of columns
Hi Kirsten, Do you just mean something like: SELECT PropertyType, MAX(CASE WHEN Attribute = 'Name' THEN Value END) AS Name, MAX(CASE WHEN Attribute = 'Age' THEN Value END) AS Age, MAX(CASE WHEN Attribute = 'Haircolour' THEN Value END) AS Haircolour FROM dbo.Properties GROUP BY PropertyType; Regards, Greg Dr Greg Low 1300SQLSQL (1300 775 775) office | +61 419201410 mobile│ +61 3 8676 4913 fax SQL Down Under | Web: http://www.sqldownunder.com/ www.sqldownunder.com From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Kirsten Greed Sent: Monday, 16 December 2013 10:00 AM To: 'ozDotNet' Subject: creating entities from rows instead of columns Hi All I have a table called Properties with fields PropertyName nVarchar(80) PropertyValue nVarchar(max) PropertyType int I want to be able to create an entity from it, similar to the way Entity Framework creates entities from table definitions. Are there any tools out there to do this? Thanks Kirsten
RE: ASMX vs SVC basicHtpBinding
Then where do ASMX and SVC services fit in these days? From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Michael Ridland Sent: Tuesday, December 17, 2013 5:55 PM To: ozDotNet Subject: Re: ASMX vs SVC basicHtpBinding WebAPI with JSON? http://www.asp.net/web-api Or if you want to have some fun you could use Node.js? Or there's NancyFX? On Wed, Dec 18, 2013 at 9:43 AM, Greg Keogh g...@mira.netmailto:g...@mira.net wrote: Folks, I recently had a write a few web services and I had the choice of using SVC with basicHttpBinding or the traditional ASMX Web Service. The services only need to behave like simple libraries, passing strings and simple class types back and forth. I've said before I think WCF is an overweight beast which is great if you need to change bindings or delicately configure its many settings (and you can figure out how to do it!), but I don't need any of that stuff so I decided to use ASMX because it's so much easier to code. Does anyone know if my decision makes things easier or worse for non-.NET consumers? It looks like native apps on Android or iPhone might have to consume my services and I was wondering if my ASMX web services might irritate them. What is the preferred way of publishing a web service these days that makes things easy and open for various consumers? Maybe REST is preferred?! Greg K
Re: [OT] Taking iiNet to TIO
On 17 December 2013 21:44, Girish Madan girishma...@gmail.com wrote: Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. I've done a TIO against Telstra around some phone number porting. You will find iiNet become suddenly *very* responsive when you file the TIO complaint - as soon as I filed the complaint I had a case manager in Telstra's internal special TIO response group who resolved it in 24 hrs. The carriers are graded by numbers of complaints and levied accordingly. They take it very seriously. David.
Re: ASMX vs SVC basicHtpBinding
Legacy Support? On Wed, Dec 18, 2013 at 10:20 AM, Katherine Moss katherine.m...@gordon.eduwrote: Then where do ASMX and SVC services fit in these days? *From:* ozdotnet-boun...@ozdotnet.com [mailto: ozdotnet-boun...@ozdotnet.com] *On Behalf Of *Michael Ridland *Sent:* Tuesday, December 17, 2013 5:55 PM *To:* ozDotNet *Subject:* Re: ASMX vs SVC basicHtpBinding WebAPI with JSON? http://www.asp.net/web-api Or if you want to have some fun you could use Node.js? Or there's NancyFX? On Wed, Dec 18, 2013 at 9:43 AM, Greg Keogh g...@mira.net wrote: Folks, I recently had a write a few web services and I had the choice of using SVC with basicHttpBinding or the traditional ASMX Web Service. The services only need to behave like simple libraries, passing strings and simple class types back and forth. I've said before I think WCF is an overweight beast which is great if you need to change bindings or delicately configure its many settings (and you can figure out how to do it!), but I don't need any of that stuff so I decided to use ASMX because it's so much easier to code. Does anyone know if my decision makes things easier or worse for non-.NET consumers? It looks like native apps on Android or iPhone might have to consume my services and I was wondering if my ASMX web services might irritate them. What is the preferred way of publishing a web service these days that makes things easy and open for various consumers? Maybe REST is preferred?! Greg K
RE: [OT] Taking iiNet to TIO
A level 1 complaint costs them about $35. If the matter can’t be resolved and is escalated, it then costs the defendant around $350 – a mandatory cost as part of being a TIO member. If the contract cancellation fee is anything less than $350, it makes more sense for them to waive the fee than let it escalate. If they still want to be dicks about it, the costs escalate rapidly from there – around $600 for a level 3 complaint and $2,500 for a level 4 complaint. In a nut shell, as soon as the TIO is involved it is in their best interest to pull their heads out of their asses and address your complaints properly instead of trying to bury it under ‘process’. From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of David Connors Sent: Wednesday, 18 December 2013 10:20 AM To: ozDotNet Subject: Re: [OT] Taking iiNet to TIO On 17 December 2013 21:44, Girish Madan girishma...@gmail.commailto:girishma...@gmail.com wrote: Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. I've done a TIO against Telstra around some phone number porting. You will find iiNet become suddenly very responsive when you file the TIO complaint - as soon as I filed the complaint I had a case manager in Telstra's internal special TIO response group who resolved it in 24 hrs. The carriers are graded by numbers of complaints and levied accordingly. They take it very seriously. David. Click herehttps://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. This message has been scanned for malware by Websense. www.websense.com
Re: ASMX vs SVC basicHtpBinding
WCF is a lot simpler to configure than it used to be especially now with the new protocolMapping element to define the server side endpoints. Agreed ASMX is legacy but WCF still has a part to play in SOA… I think of Web API is just that an API to expose your services. Consider the scenario where you have multiple web sites, a jQuery mobile solution, native apps all taking to the same tenanted database. You want them all transacting through the same services layer for a number of reasons including the memory footprint. Sure you could use WebAPI for everything but I think it’s better to treat it as an integration layer and use the structure of shared Data and Service Contracts to define your data abstraction layer then look to net pipe or tcp bindings to improve the performance. I used to hate WCF as well but I think it still has a place depending on the architecture of your solution. Cheers, Shane On 18 Dec 2013, at 9:20 am, Katherine Moss katherine.m...@gordon.edu wrote: Then where do ASMX and SVC services fit in these days? From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Michael Ridland Sent: Tuesday, December 17, 2013 5:55 PM To: ozDotNet Subject: Re: ASMX vs SVC basicHtpBinding WebAPI with JSON? http://www.asp.net/web-api Or if you want to have some fun you could use Node.js? Or there's NancyFX? On Wed, Dec 18, 2013 at 9:43 AM, Greg Keogh g...@mira.net wrote: Folks, I recently had a write a few web services and I had the choice of using SVC with basicHttpBinding or the traditional ASMX Web Service. The services only need to behave like simple libraries, passing strings and simple class types back and forth. I've said before I think WCF is an overweight beast which is great if you need to change bindings or delicately configure its many settings (and you can figure out how to do it!), but I don't need any of that stuff so I decided to use ASMX because it's so much easier to code. Does anyone know if my decision makes things easier or worse for non-.NET consumers? It looks like native apps on Android or iPhone might have to consume my services and I was wondering if my ASMX web services might irritate them. What is the preferred way of publishing a web service these days that makes things easy and open for various consumers? Maybe REST is preferred?! Greg K
Re: [OT] Taking iiNet to TIO
I am pleased to hear that the TIO has some teeth now. In the mid 1990's I worked for one of the many telco resellers (long since merged into a bigger telco reseller several times). They had a way of dealing with notices from the Ombudsman, they were stacked in the corner of an office. When the stack was too high, they started another stack. There would have been many thousands of pages in those stacks. My understanding was no one ever did anything about the stack. On Wed, Dec 18, 2013 at 10:45 AM, Nathan Chere nathan.ch...@saiglobal.comwrote: A level 1 complaint costs them about $35. If the matter can’t be resolved and is escalated, it then costs the defendant around $350 – a mandatory cost as part of being a TIO member. If the contract cancellation fee is anything less than $350, it makes more sense for them to waive the fee than let it escalate. If they still want to be dicks about it, the costs escalate rapidly from there – around $600 for a level 3 complaint and $2,500 for a level 4 complaint. In a nut shell, as soon as the TIO is involved it is in their best interest to pull their heads out of their asses and address your complaints properly instead of trying to bury it under ‘process’. *From:* ozdotnet-boun...@ozdotnet.com [mailto: ozdotnet-boun...@ozdotnet.com] *On Behalf Of *David Connors *Sent:* Wednesday, 18 December 2013 10:20 AM *To:* ozDotNet *Subject:* Re: [OT] Taking iiNet to TIO On 17 December 2013 21:44, Girish Madan girishma...@gmail.com wrote: Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. I've done a TIO against Telstra around some phone number porting. You will find iiNet become suddenly *very* responsive when you file the TIO complaint - as soon as I filed the complaint I had a case manager in Telstra's internal special TIO response group who resolved it in 24 hrs. The carriers are graded by numbers of complaints and levied accordingly. They take it very seriously. David. Click here https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. This message has been scanned for malware by Websense. www.websense.com
Re: [OT] Taking iiNet to TIO
I took iiNet to TIO due to my FTTH being basically slow. I knew at the end of the day the fault was with OptiComm but got sick of waiting a year for iiNet/OptiComm to fight it out on who's to blame. After i lodged the complaint, 4 days later my issue was not only resolved but my monthly quota was unlimited for that month AND my entire bill was credited I think around 40% for the date the first fault was lodged (which was nearly a year @ $150.00 - 40%) You're supposed to give them ample opportunity to resolve your fault and you inform them i'm now going to TIO and when that happens, they usually respond. --- Regards, Scott Barnes http://www.riagenic.com On Wed, Dec 18, 2013 at 11:15 AM, Greg Harris g...@harrisconsultinggroup.com wrote: I am pleased to hear that the TIO has some teeth now. In the mid 1990's I worked for one of the many telco resellers (long since merged into a bigger telco reseller several times). They had a way of dealing with notices from the Ombudsman, they were stacked in the corner of an office. When the stack was too high, they started another stack. There would have been many thousands of pages in those stacks. My understanding was no one ever did anything about the stack. On Wed, Dec 18, 2013 at 10:45 AM, Nathan Chere nathan.ch...@saiglobal.com wrote: A level 1 complaint costs them about $35. If the matter can’t be resolved and is escalated, it then costs the defendant around $350 – a mandatory cost as part of being a TIO member. If the contract cancellation fee is anything less than $350, it makes more sense for them to waive the fee than let it escalate. If they still want to be dicks about it, the costs escalate rapidly from there – around $600 for a level 3 complaint and $2,500 for a level 4 complaint. In a nut shell, as soon as the TIO is involved it is in their best interest to pull their heads out of their asses and address your complaints properly instead of trying to bury it under ‘process’. *From:* ozdotnet-boun...@ozdotnet.com [mailto: ozdotnet-boun...@ozdotnet.com] *On Behalf Of *David Connors *Sent:* Wednesday, 18 December 2013 10:20 AM *To:* ozDotNet *Subject:* Re: [OT] Taking iiNet to TIO On 17 December 2013 21:44, Girish Madan girishma...@gmail.com wrote: Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. I've done a TIO against Telstra around some phone number porting. You will find iiNet become suddenly *very* responsive when you file the TIO complaint - as soon as I filed the complaint I had a case manager in Telstra's internal special TIO response group who resolved it in 24 hrs. The carriers are graded by numbers of complaints and levied accordingly. They take it very seriously. David. Click here https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. This message has been scanned for malware by Websense. www.websense.com
Re: [OT] Taking iiNet to TIO
There has been mutiple issues that went on ever since i signed up the contract. They chose to over charge for 10 months and ignore everything else until i used the word TIO :) Since then, the complaint went 3 levels up and i was offered compensation ($149.70) which i accepted and tried to move on. Unfortunately, another issue came up the same evening i accepted compensation. I called them up again and returned the Credit they gave me and said i'm finally going to TIO. I asked them to send me all the call records and notes they had on my account as i want to use them in my complaint to TIO. Then came another twist, they are finally sending their techii (free of cost) to resolve issues and replace faulty hardware. I guess this is their last chance to get their service working. In between using the word TIO for the first time and them agreed to send their techii, they have already taken more than 3 weeks and few hours on the phone (around 15 phone calls i guess). At the end of they day, for iiNet it is a matter of treating their customer with contempt and charging them as much as they can but for me it has become a matter of principle. In case anyone is interested, the actual fight is for $310 here. I'm not paying even a single dollar unless told by TIO that it was my mistake to sign up with iiNet. Let's see what their techii comes up... I'll keep eveyone posted on the progress... Thanks for your comments On Wed, Dec 18, 2013 at 12:22 PM, Scott Barnes scott.bar...@gmail.comwrote: I took iiNet to TIO due to my FTTH being basically slow. I knew at the end of the day the fault was with OptiComm but got sick of waiting a year for iiNet/OptiComm to fight it out on who's to blame. After i lodged the complaint, 4 days later my issue was not only resolved but my monthly quota was unlimited for that month AND my entire bill was credited I think around 40% for the date the first fault was lodged (which was nearly a year @ $150.00 - 40%) You're supposed to give them ample opportunity to resolve your fault and you inform them i'm now going to TIO and when that happens, they usually respond. --- Regards, Scott Barnes http://www.riagenic.com On Wed, Dec 18, 2013 at 11:15 AM, Greg Harris g...@harrisconsultinggroup.com wrote: I am pleased to hear that the TIO has some teeth now. In the mid 1990's I worked for one of the many telco resellers (long since merged into a bigger telco reseller several times). They had a way of dealing with notices from the Ombudsman, they were stacked in the corner of an office. When the stack was too high, they started another stack. There would have been many thousands of pages in those stacks. My understanding was no one ever did anything about the stack. On Wed, Dec 18, 2013 at 10:45 AM, Nathan Chere nathan.ch...@saiglobal.com wrote: A level 1 complaint costs them about $35. If the matter can’t be resolved and is escalated, it then costs the defendant around $350 – a mandatory cost as part of being a TIO member. If the contract cancellation fee is anything less than $350, it makes more sense for them to waive the fee than let it escalate. If they still want to be dicks about it, the costs escalate rapidly from there – around $600 for a level 3 complaint and $2,500 for a level 4 complaint. In a nut shell, as soon as the TIO is involved it is in their best interest to pull their heads out of their asses and address your complaints properly instead of trying to bury it under ‘process’. *From:* ozdotnet-boun...@ozdotnet.com [mailto: ozdotnet-boun...@ozdotnet.com] *On Behalf Of *David Connors *Sent:* Wednesday, 18 December 2013 10:20 AM *To:* ozDotNet *Subject:* Re: [OT] Taking iiNet to TIO On 17 December 2013 21:44, Girish Madan girishma...@gmail.com wrote: Just wanted to ask if anyone had any experience in making a complaint against iiNet to TIO. I signed up on a 24 months Phone, ADSL and TV Combo at the start of this year. After 10 months of over charging my credit card, faulty hardware and extremely poor customer service, i've had enough and want to cancel the contract. Unsurprisingly, they want me to pay to cancel the contract even though i've already been paying for the service that didn't work for a while. I've done a TIO against Telstra around some phone number porting. You will find iiNet become suddenly *very* responsive when you file the TIO complaint - as soon as I filed the complaint I had a case manager in Telstra's internal special TIO response group who resolved it in 24 hrs. The carriers are graded by numbers of complaints and levied accordingly. They take it very seriously. David. Click here https://www.mailcontrol.com/sr/MZbqvYs5QwJvpeaetUwhCQ== to report this email as spam. This message has been scanned for malware by Websense. www.websense.com
Re: [OT] Taking iiNet to TIO
One of the things I did on a similar problem (with an electricity supplier) was to request that all communications were in writing so I had a record. Sorry Mr Harris, we can't do that So the classic, can I talk to your manager and up a few layers, but still would not do it. So I asked to speak to the CEO, same Sorry Mr Harris, we can't do that So I looked up the email address of the CEO, not found, but I found about 25 other email addresses of others in the company and sent this email: Dear Recipient, As I have not been able to find Person’s email address or a general complaints email address on your public web site and the on-line web form will not take this amount of text, I am forced into sending this email to every email address I can find on your web site and guessing at a few possible email addresses,. Would you please forward this email to Person Chief Executive Officer. Thank You. Dear Person, I am writing to you in frustration because I have not been able to resolve a matter through your customer service channel and am asking for your assistance to get this problem resolved. Our situation is ... Sent Sunday afternoon, response received that day, the quality of service was still shit, but mildly better shit. But at least I got all communications in writing from that point onwards. And I learned that there is an Electricity Ombudsman as well, because the department I was put through to was the one that deals with the Ombudsman. I think that the situation with resellers is that they are pushing the margins to the point that they can not afford to have a quality customer service department / process in place any more. So, we have to find ways to work around that. Good Luck On Wed, Dec 18, 2013 at 1:03 PM, Girish Madan girishma...@gmail.com wrote: There has been mutiple issues that went on ever since i signed up the contract. They chose to over charge for 10 months and ignore everything else until i used the word TIO :) Since then, the complaint went 3 levels up and i was offered compensation ($149.70) which i accepted and tried to move on. Unfortunately, another issue came up the same evening i accepted compensation. I called them up again and returned the Credit they gave me and said i'm finally going to TIO. I asked them to send me all the call records and notes they had on my account as i want to use them in my complaint to TIO. Then came another twist, they are finally sending their techii (free of cost) to resolve issues and replace faulty hardware. I guess this is their last chance to get their service working. In between using the word TIO for the first time and them agreed to send their techii, they have already taken more than 3 weeks and few hours on the phone (around 15 phone calls i guess). At the end of they day, for iiNet it is a matter of treating their customer with contempt and charging them as much as they can but for me it has become a matter of principle. In case anyone is interested, the actual fight is for $310 here. I'm not paying even a single dollar unless told by TIO that it was my mistake to sign up with iiNet. Let's see what their techii comes up... I'll keep eveyone posted on the progress... Thanks for your comments On Wed, Dec 18, 2013 at 12:22 PM, Scott Barnes scott.bar...@gmail.comwrote: I took iiNet to TIO due to my FTTH being basically slow. I knew at the end of the day the fault was with OptiComm but got sick of waiting a year for iiNet/OptiComm to fight it out on who's to blame. After i lodged the complaint, 4 days later my issue was not only resolved but my monthly quota was unlimited for that month AND my entire bill was credited I think around 40% for the date the first fault was lodged (which was nearly a year @ $150.00 - 40%) You're supposed to give them ample opportunity to resolve your fault and you inform them i'm now going to TIO and when that happens, they usually respond. --- Regards, Scott Barnes http://www.riagenic.com On Wed, Dec 18, 2013 at 11:15 AM, Greg Harris g...@harrisconsultinggroup.com wrote: I am pleased to hear that the TIO has some teeth now. In the mid 1990's I worked for one of the many telco resellers (long since merged into a bigger telco reseller several times). They had a way of dealing with notices from the Ombudsman, they were stacked in the corner of an office. When the stack was too high, they started another stack. There would have been many thousands of pages in those stacks. My understanding was no one ever did anything about the stack. On Wed, Dec 18, 2013 at 10:45 AM, Nathan Chere nathan.ch...@saiglobal.com wrote: A level 1 complaint costs them about $35. If the matter can’t be resolved and is escalated, it then costs the defendant around $350 – a mandatory cost as part of being a TIO member. If the contract cancellation fee is anything less than $350, it makes more sense for them to waive the fee than let it
RE: [OT] Taking iiNet to TIO
As previously mentioned..opticomm have the worst support I have ever experienced. Where's the competition for these people? Anthony Melbourne StuffUps.learn from others, share with others! http://www.meetup.com/Melbourne-Ideas-Incubator-Stuffups-Failed-Startups/ -- NOTICE : The information contained in this electronic mail message is privileged and confidential, and is intended only for use of the addressee. If you are not the intended recipient, you are hereby notified that any disclosure, reproduction, distribution or other use of this communication is strictly prohibited. If you have received this communication in error, please notify the sender by reply transmission and delete the message without copying or disclosing it. (*13POrtC*) --- From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Greg Harris Sent: Wednesday, 18 December 2013 1:30 PM To: ozDotNet Subject: Re: [OT] Taking iiNet to TIO One of the things I did on a similar problem (with an electricity supplier) was to request that all communications were in writing so I had a record. Sorry Mr Harris, we can't do that So the classic, can I talk to your manager and up a few layers, but still would not do it. So I asked to speak to the CEO, same Sorry Mr Harris, we can't do that So I looked up the email address of the CEO, not found, but I found about 25 other email addresses of others in the company and sent this email: Dear Recipient, As I have not been able to find Person's email address or a general complaints email address on your public web site and the on-line web form will not take this amount of text, I am forced into sending this email to every email address I can find on your web site and guessing at a few possible email addresses,. Would you please forward this email to Person Chief Executive Officer. Thank You. Dear Person, I am writing to you in frustration because I have not been able to resolve a matter through your customer service channel and am asking for your assistance to get this problem resolved. Our situation is ... Sent Sunday afternoon, response received that day, the quality of service was still shit, but mildly better shit. But at least I got all communications in writing from that point onwards. And I learned that there is an Electricity Ombudsman as well, because the department I was put through to was the one that deals with the Ombudsman. I think that the situation with resellers is that they are pushing the margins to the point that they can not afford to have a quality customer service department / process in place any more. So, we have to find ways to work around that. Good Luck On Wed, Dec 18, 2013 at 1:03 PM, Girish Madan girishma...@gmail.com wrote: There has been mutiple issues that went on ever since i signed up the contract. They chose to over charge for 10 months and ignore everything else until i used the word TIO :) Since then, the complaint went 3 levels up and i was offered compensation ($149.70) which i accepted and tried to move on. Unfortunately, another issue came up the same evening i accepted compensation. I called them up again and returned the Credit they gave me and said i'm finally going to TIO. I asked them to send me all the call records and notes they had on my account as i want to use them in my complaint to TIO. Then came another twist, they are finally sending their techii (free of cost) to resolve issues and replace faulty hardware. I guess this is their last chance to get their service working. In between using the word TIO for the first time and them agreed to send their techii, they have already taken more than 3 weeks and few hours on the phone (around 15 phone calls i guess). At the end of they day, for iiNet it is a matter of treating their customer with contempt and charging them as much as they can but for me it has become a matter of principle. In case anyone is interested, the actual fight is for $310 here. I'm not paying even a single dollar unless told by TIO that it was my mistake to sign up with iiNet. Let's see what their techii comes up... I'll keep eveyone posted on the progress... Thanks for your comments On Wed, Dec 18, 2013 at 12:22 PM, Scott Barnes scott.bar...@gmail.com wrote: I took iiNet to TIO due to my FTTH being basically slow. I knew at the end of the day the fault was with OptiComm but got sick of waiting a year for iiNet/OptiComm to fight it out on who's to blame. After i lodged the complaint, 4 days later my issue was not only resolved but my monthly quota was unlimited for that month AND my entire bill was credited I think around 40% for the date the first fault was lodged (which was nearly a year @ $150.00 - 40%) You're supposed to give them ample
jaws friendly help desk software
Hi. Looking for a screen reader friendly, accessible help desk software windows, for windows 7. Any ideas. Chat soon. Marvin.
RE: [OT] Taking iiNet to TIO
Not necessarily Telco's but I find a good way to get a response when the situation demands it is to write a snail mail letter using registered mail (that they have to sign for) addressed to their Legal Department (ie Att: Snr Legal Counsel, Legal Department). Lawyers feel obligated to reply, and have some power over those they have to go to for the answers .. From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On Behalf Of Greg Harris Sent: Wednesday, 18 December 2013 12:30 PM To: ozDotNet Subject: Re: [OT] Taking iiNet to TIO One of the things I did on a similar problem (with an electricity supplier) was to request that all communications were in writing so I had a record. Sorry Mr Harris, we can't do that So the classic, can I talk to your manager and up a few layers, but still would not do it. So I asked to speak to the CEO, same Sorry Mr Harris, we can't do that So I looked up the email address of the CEO, not found, but I found about 25 other email addresses of others in the company and sent this email: Dear Recipient, As I have not been able to find Person's email address or a general complaints email address on your public web site and the on-line web form will not take this amount of text, I am forced into sending this email to every email address I can find on your web site and guessing at a few possible email addresses,. Would you please forward this email to Person Chief Executive Officer. Thank You. Dear Person, I am writing to you in frustration because I have not been able to resolve a matter through your customer service channel and am asking for your assistance to get this problem resolved. Our situation is ... Sent Sunday afternoon, response received that day, the quality of service was still shit, but mildly better shit. But at least I got all communications in writing from that point onwards. And I learned that there is an Electricity Ombudsman as well, because the department I was put through to was the one that deals with the Ombudsman. I think that the situation with resellers is that they are pushing the margins to the point that they can not afford to have a quality customer service department / process in place any more. So, we have to find ways to work around that. Good Luck On Wed, Dec 18, 2013 at 1:03 PM, Girish Madan girishma...@gmail.com wrote: There has been mutiple issues that went on ever since i signed up the contract. They chose to over charge for 10 months and ignore everything else until i used the word TIO :) Since then, the complaint went 3 levels up and i was offered compensation ($149.70) which i accepted and tried to move on. Unfortunately, another issue came up the same evening i accepted compensation. I called them up again and returned the Credit they gave me and said i'm finally going to TIO. I asked them to send me all the call records and notes they had on my account as i want to use them in my complaint to TIO. Then came another twist, they are finally sending their techii (free of cost) to resolve issues and replace faulty hardware. I guess this is their last chance to get their service working. In between using the word TIO for the first time and them agreed to send their techii, they have already taken more than 3 weeks and few hours on the phone (around 15 phone calls i guess). At the end of they day, for iiNet it is a matter of treating their customer with contempt and charging them as much as they can but for me it has become a matter of principle. In case anyone is interested, the actual fight is for $310 here. I'm not paying even a single dollar unless told by TIO that it was my mistake to sign up with iiNet. Let's see what their techii comes up... I'll keep eveyone posted on the progress... Thanks for your comments On Wed, Dec 18, 2013 at 12:22 PM, Scott Barnes scott.bar...@gmail.com wrote: I took iiNet to TIO due to my FTTH being basically slow. I knew at the end of the day the fault was with OptiComm but got sick of waiting a year for iiNet/OptiComm to fight it out on who's to blame. After i lodged the complaint, 4 days later my issue was not only resolved but my monthly quota was unlimited for that month AND my entire bill was credited I think around 40% for the date the first fault was lodged (which was nearly a year @ $150.00 - 40%) You're supposed to give them ample opportunity to resolve your fault and you inform them i'm now going to TIO and when that happens, they usually respond. --- Regards, Scott Barnes http://www.riagenic.com On Wed, Dec 18, 2013 at 11:15 AM, Greg Harris g...@harrisconsultinggroup.com wrote: I am pleased to hear that the TIO has some teeth now. In the mid 1990's I worked for one of the many telco resellers (long since merged into a bigger telco reseller several times). They had a way of dealing with notices from the Ombudsman, they were stacked in the corner of an
Re: ASMX vs SVC basicHtpBinding
Chaps, I still think that WCF is overkill for me as I can't see anything in it I need. I sort of forgot about a simple Web API, but soon remembered that it's not really an API, it's just a convention of URL usage that you have to document for people to consume. The spectacular advantage of ASMX is that you can point wsdl.exe at it and get a complete proxy class that defines a contract. We even noticed today that my colleague has a similar utility in his latest Borland C++ kit, which we haven't tried yet, but its help says it spits out C++ or Delphi code. I ran through the Web API publishing tutorials and think it is the best for choice complete platform neutrality, when I specifically need it. I actually consume the Rackspace REST APIs myself in a large utility app and completely forgot about it. Greg K On 18 December 2013 11:00, Shane Nall shane.n...@gmail.com wrote: WCF is a lot simpler to configure than it used to be especially now with the new protocolMapping element to define the server side endpoints. Agreed ASMX is legacy but WCF still has a part to play in SOA… I think of Web API is just that an API to expose your services. Consider the scenario where you have multiple web sites, a jQuery mobile solution, native apps all taking to the same tenanted database. You want them all transacting through the same services layer for a number of reasons including the memory footprint. Sure you could use WebAPI for everything but I think it’s better to treat it as an integration layer and use the structure of shared Data and Service Contracts to define your data abstraction layer then look to net pipe or tcp bindings to improve the performance. I used to hate WCF as well but I think it still has a place depending on the architecture of your solution. Cheers, Shane On 18 Dec 2013, at 9:20 am, Katherine Moss katherine.m...@gordon.edu wrote: Then where do ASMX and SVC services fit in these days? *From:* ozdotnet-boun...@ozdotnet.com [ mailto:ozdotnet-boun...@ozdotnet.com ozdotnet-boun...@ozdotnet.com] *On Behalf Of *Michael Ridland *Sent:* Tuesday, December 17, 2013 5:55 PM *To:* ozDotNet *Subject:* Re: ASMX vs SVC basicHtpBinding WebAPI with JSON? http://www.asp.net/web-api Or if you want to have some fun you could use Node.js? Or there's NancyFX? On Wed, Dec 18, 2013 at 9:43 AM, Greg Keogh g...@mira.net wrote: Folks, I recently had a write a few web services and I had the choice of using SVC with basicHttpBinding or the traditional ASMX Web Service. The services only need to behave like simple libraries, passing strings and simple class types back and forth. I've said before I think WCF is an overweight beast which is great if you need to change bindings or delicately configure its many settings (and you can figure out how to do it!), but I don't need any of that stuff so I decided to use ASMX because it's so much easier to code. Does anyone know if my decision makes things easier or worse for non-.NET consumers? It looks like native apps on Android or iPhone might have to consume my services and I was wondering if my ASMX web services might irritate them. What is the preferred way of publishing a web service these days that makes things easy and open for various consumers? Maybe REST is preferred?! Greg K
