Re: Pentax/CRIS Customer Service
Congratulations. Now you are back in the saddle, which is the best thing! On 1/29/2011 5:50 PM, Jim King wrote: I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Hi Jim: Glad it's worked out, and good to know Pentax-CRIS is doing the right thing by its customers. Cheers, Christine - Original Message - From: Jim King jamesk8...@mac.com To: pdml@pdml.net Sent: Saturday, January 29, 2011 9:50 AM Subject: Pentax/CRIS Customer Service I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Pentax/CRIS Customer Service
I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
I, too, have had completely satisfying experience with C.R.I.S.. What is the pesky focusing screen issue you referenced? Thanks! Jack --- On Sat, 1/29/11, Jim King jamesk8...@mac.com wrote: From: Jim King jamesk8...@mac.com Subject: Pentax/CRIS Customer Service To: pdml@pdml.net Date: Saturday, January 29, 2011, 7:50 AM I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
On Sat, Jan 29, 2011 at 11:39 AM, Jack Davis jdavi...@yahoo.com wrote: I, too, have had completely satisfying experience with C.R.I.S.. What is the pesky focusing screen issue you referenced? When you change lenses, it sticks its tongue out at you Dave Thanks! Jack --- On Sat, 1/29/11, Jim King jamesk8...@mac.com wrote: From: Jim King jamesk8...@mac.com Subject: Pentax/CRIS Customer Service To: pdml@pdml.net Date: Saturday, January 29, 2011, 7:50 AM I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- Documenting Life in Rural Ontario. www.caughtinmotion.com http://brooksinthecountry.blogspot.com/ York Region, Ontario, Canada -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
How rude!! Needs some really FIRMware! Jack --- On Sat, 1/29/11, David J Brooks pentko...@gmail.com wrote: From: David J Brooks pentko...@gmail.com Subject: Re: Pentax/CRIS Customer Service To: Pentax-Discuss Mail List pdml@pdml.net Date: Saturday, January 29, 2011, 8:42 AM On Sat, Jan 29, 2011 at 11:39 AM, Jack Davis jdavi...@yahoo.com wrote: I, too, have had completely satisfying experience with C.R.I.S.. What is the pesky focusing screen issue you referenced? When you change lenses, it sticks its tongue out at you Dave Thanks! Jack --- On Sat, 1/29/11, Jim King jamesk8...@mac.com wrote: From: Jim King jamesk8...@mac.com Subject: Pentax/CRIS Customer Service To: pdml@pdml.net Date: Saturday, January 29, 2011, 7:50 AM I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- Documenting Life in Rural Ontario. www.caughtinmotion.com http://brooksinthecountry.blogspot.com/ York Region, Ontario, Canada -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Jack Davis wrote on Sat, 29 Jan 2011 08:39:30 -0800 I, too, have had completely satisfying experience with C.R.I.S.. What is the pesky focusing screen issue you referenced? Read all about my misfortunes trying to change the focusing screen in my K-5 in the DPR link in the OP. Basically, I ruined the focusing screen frame and scratched the new screen I was trying to install when I applied too much force trying to re-latch the frame. Stupid on several levels... Anyway, Pentax/CRIS is making me whole at no expense other than for the new screen. Such a deal! Regards, Jim Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Good news Jim. Page Not Found on your link. Regards, Bob S. On Sat, Jan 29, 2011 at 9:50 AM, Jim King jamesk8...@mac.com wrote: I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Great to hear Jim. BTW I get a 'page not found' on that url Kenneth Waller http://www.pentaxphotogallery.com/kennethwaller - Original Message - From: Jim King jamesk8...@mac.com Subject: Pentax/CRIS Customer Service I documented my stupid actions which resulted in damage to my K-5 here: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 I sent the camera to Pentax-CRIS for repair and have been following the repair status on their website. Their estimate of $250 to make things right made me cringe! Today I got a phone call out of the blue from Pentax-CRIS advising that upon inspection of the camera, they found sensor stains, and will send me a new replacement camera at no charge! (I asked them to do that pesky focusing screen replacement for me on the new body, so I will have that cost to bear, but what a great outcome for me!) Interestingly, I had tested my K-5 shortly after the sensor stain issue blew up and did not find any evidence of that problem. Evidently they can do a more thorough inspection job in their shop than we can do in the field. Don't let anyone convince you that Pentax USA doesn't support their customers. I've made several lens and camera service work requests of them over the last 10 years, and they have (almost) always come through for me. I'm sure that some of you (are you reading this, Joe Tainter?) have not had the same good results as I have, but I can only report based on my own experience. Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Bob Sullivan wrote on Sat, 29 Jan 2011 10:27:17 -0800 Good news Jim. Page Not Found on your link. Hmm, that's strange. Maybe I miscopied it. Or maybe PDML has a grudge against DPR... Anyway, here it is again: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Still get a page not found. Kenneth Waller http://www.pentaxphotogallery.com/kennethwaller - Original Message - From: Jim King jamesk8...@mac.com Subject: Re: Pentax/CRIS Customer Service Bob Sullivan wrote on Sat, 29 Jan 2011 10:27:17 -0800 Good news Jim. Page Not Found on your link. Hmm, that's strange. Maybe I miscopied it. Or maybe PDML has a grudge against DPR... Anyway, here it is again: http://forums.dpreview.com/...forums/read.asp?forum=1036message=37414995 Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Aha! DPR had an ellipsis mark (three dots) in the link I copied,which causes the problem. Corrected link here: http://forums.dpreview.com/forums/read.asp?forum=1036message=37414995 Regards, Jim Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Aha! DPR had an ellipsis mark (three dots) in the link I copied,which causes the problem. Corrected link here: http://forums.dpreview.com/forums/read.asp?forum=1036message=37414995 Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Pentax/CRIS Customer Service
Congratulations on fixing the link. Sorry about the damage to the camera. Congratulations on the good luck with CRIS -Original Message- From: Jim King jamesk8...@mac.com Sender: pdml-boun...@pdml.net Date: Sat, 29 Jan 2011 14:53:30 To: pdml@pdml.net Reply-To: Pentax-Discuss Mail List pdml@pdml.net Subject: Re: Pentax/CRIS Customer Service Aha! DPR had an ellipsis mark (three dots) in the link I copied,which causes the problem. Corrected link here: http://forums.dpreview.com/forums/read.asp?forum=1036message=37414995 Regards, Jim Jim King jamesk8...@mac.com -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
