[rt-users] RT plugin
Hi. I've created additional functionality to the web interface, but to implement it, I have to add one Javascript file to Ticket.html and register one function to execute onload(). I've did it manually, but it seems to be an ugly hack. How do I create an installable plugin to handle situation correctly? Thanks, Vitaly.
Re: [rt-users] RT plugin
Looking at RTx-EmailCompletion, they include extra Javascript with a callback file: local/plugins/RTx-EmailCompletion/html/Callbacks/RTx-EmailCompletion/Elements/Header/Head That gets included in all headers. -- Mathieu Longtin 1-514-803-8977 On Wed, Oct 20, 2010 at 3:57 AM, Vitaly Tskhovrebov vitaly.tskhovre...@exigenservices.com wrote: Hi. I’ve created additional functionality to the web interface, but to implement it, I have to add one Javascript file to Ticket.html and register one function to execute onload(). I’ve did it manually, but it seems to be an ugly hack. How do I create an installable plugin to handle situation correctly? Thanks, Vitaly.
[rt-users] Change RTFM
Hi All - Looking to change the RTFM acronym to FAQ. I found the following article: http://wiki.bestpractical.com/view/RenameRTFM http://wiki.bestpractical.com/view/RenameRTFMbut don't quite know how to go about executing it. We are running RT 3.8.8 on Ubuntu 10.04. Thanks! Max -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu
[rt-users] Ticket could not be created due to an internal error
I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks
Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence
I've looked into MailPlugins, but unless I'm reading the wrong section of the documentation, they are for auth/authz aspects of mail, and not for rewriting the content of the mail to, as I plan, remove redundant confidentiality agreements and signatures. I've been looking in RT::EmailParser and I see a _ParseMIMEEntity function which calls a handy-sounding _PostProcessNewEntity but I don't see any hooks in there for the casual user, so, either I need to wedge the code I need in there myself or need to be edjumakayted about where I should be looking. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, October 07, 2010 9:39 AM To: Josh Narins Cc: Ruslan Zakirov; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence Then look into MailPlugins. Regards, Ruslan. From phone. 2010 10 7 17:34 пользователь Josh Narins jnar...@seniorbridge.commailto:jnar...@seniorbridge.com написал: That may be true, but I know exactly how to do what I want in perl, but don't know anything about how this would happen in postfix. Someone else, offlist, recommended postfix, but I tried a bunch of different searches postfix (remove|delete|strip) signature and didn't find one relevant link. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.commailto:jnar...@seniorbridge.com seniorbridge.comhttp://seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] From: ruslan.zaki...@gmail.commailto:ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.commailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, October 07, 2010 9:33 AM To: Josh Narins Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence Hi. If you are talking about incoming mail then it's better to use external tool before mailgate. If it's outgoing mail then first of all you have to figure out where you insert that text. Regards, Ruslan. From phone. 2010 10 6 18:50 пользователь Josh Narins jnar...@seniorbridge.commailto:jnar...@seniorbridge.commailto:jnar...@seniorbridge.commailto:jnar...@seniorbridge.com написал: How can I do this? The company automatically puts a lot of information at the bottom of each email and between that and the commenting of the original message it gets to be quite excessive. I'm happy to modify RT's perl/Mason code directly, if that's what is required, as long someone tells me where. I figured it would be rt-mailgate, but I had no luck there. Thanks in advance, Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.commailto:jnar...@seniorbridge.commailto:jnar...@seniorbridge.commailto:jnar...@seniorbridge.com seniorbridge.comhttp://seniorbridge.comhttp://seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
[rt-users] Prevent Requestors from setting the 'approval' ticket to status 'Resolve'
I have setup the approval work flow and it is working great expect for one problem, when I am creating and ticket, I can see the approval ticket in the links and I can open it too. The problem now is I can set to 'Resolve' by clicking on the status links. Even though I am neither the owner of the 'Approval' ticket or has any rights on the ___Approval Queue. Can some body please explain me how to prevent the requestors from setting the Approval tickets status to 'Resolve'? Thanks Naweed - The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
[rt-users] IE Hangs loading background-gradient.png in 3.8.8
Hello All, Just upgraded to 3.8.8 and it works great in Firefox, but the page load hangs on background-gradient.png in Internet Explorer 8, if I reload the page it comes up fine. Anyone else seen this? TIA, Steve
[rt-users] Can watcher notifications use a different template?
I'm looking to tweak our internal RT process so that internal users can 'claim' a ticket directly from the e-mail notification, to avoid having two people working on one issue (we have a group of people who are all watchers on the General queue, and those people generally work from their inbox). To do that, I want to: 1) Add a new action, Claim, that will do the same as Take, but only if the ticket is not owned and otherwise tell the claiming user that Joe is already dealing with it. 2) Add a link to Claim in the Watcher mail so that people can 'get a lock' on a ticket before investigating and replying. I think I can manage 1 with no problem, but I don't follow where I can create a template that is used specifically for 'Watcher-notification' e-mails. Is this possible? Is it actually a different template than the one used for normal transactions? (or can it be?) I guess the alternative is to effectively duplicate part of the Watcher functionality with a scrip that uses OnCreate and Notify Other Recipients, but that seems a bit clunky. Does any of this make any sense? Is there a better way to do it? Thanks for any insight, Howie
Re: [rt-users] Can watcher notifications use a different template?
Howard, I'm looking to tweak our internal RT process so that internal users can 'claim' a ticket directly from the e-mail notification, to avoid having two people working on one issue (we have a group of people who are all watchers on the General queue, and those people generally work from their inbox). I'd look at CommandByMail plugin, it's pretty useful for what you're saying - However can be malicious if misused or mis-configured To do that, I want to: 1) Add a new action, Claim, that will do the same as Take, but only if the ticket is not owned and otherwise tell the claiming user that Joe is already dealing with it. 2) Add a link to Claim in the Watcher mail so that people can 'get a lock' on a ticket before investigating and replying. 1) Claim You can set CommandByMail to 'Steal' the ticket based on the condition that Owner! = 'Nobody' and if Owner = 'Nobody', it would return a template for the 'Steal' rejection - This may require a scrip... the ! = isn't 2) 'Get a lock' I'm assuming you mean 'Take' which is answer in #1 above. I think I can manage 1 with no problem, but I don't follow where I can create a template that is used specifically for 'Watcher-notification' e-mails. Is this possible? Is it actually a different template than the one used for normal transactions? (or can it be?) I guess the alternative is to effectively duplicate part of the Watcher functionality with a scrip that uses OnCreate and Notify Other Recipients, but that seems a bit clunky. I'll let someone else answer that... Kris Fibernetics Corp 605 Boxwood Drive Cambridge, ON N3E1A5 On 10/20/2010 12:27 PM, Howard Jones wrote: I'm looking to tweak our internal RT process so that internal users can 'claim' a ticket directly from the e-mail notification, to avoid having two people working on one issue (we have a group of people who are all watchers on the General queue, and those people generally work from their inbox). To do that, I want to: 1) Add a new action, Claim, that will do the same as Take, but only if the ticket is not owned and otherwise tell the claiming user that Joe is already dealing with it. 2) Add a link to Claim in the Watcher mail so that people can 'get a lock' on a ticket before investigating and replying. I think I can manage 1 with no problem, but I don't follow where I can create a template that is used specifically for 'Watcher-notification' e-mails. Is this possible? Is it actually a different template than the one used for normal transactions? (or can it be?) I guess the alternative is to effectively duplicate part of the Watcher functionality with a scrip that uses OnCreate and Notify Other Recipients, but that seems a bit clunky. Does any of this make any sense? Is there a better way to do it? Thanks for any insight, Howie
Re: [rt-users] Can watcher notifications use a different template?
You may want to look into the commandbyemail plugin. We use it a lot. Watchers just reply to the ticket and add: Owner: j_harris At the top and it changes the owner and notifies the watchers (and the requestors). Sent from blackberry -Original Message- From: Howard Jones ho...@thingy.com Sender: rt-users-boun...@lists.bestpractical.com Date: Wed, 20 Oct 2010 17:27:51 To: rt-users@lists.bestpractical.com Subject: [rt-users] Can watcher notifications use a different template? I'm looking to tweak our internal RT process so that internal users can 'claim' a ticket directly from the e-mail notification, to avoid having two people working on one issue (we have a group of people who are all watchers on the General queue, and those people generally work from their inbox). To do that, I want to: 1) Add a new action, Claim, that will do the same as Take, but only if the ticket is not owned and otherwise tell the claiming user that Joe is already dealing with it. 2) Add a link to Claim in the Watcher mail so that people can 'get a lock' on a ticket before investigating and replying. I think I can manage 1 with no problem, but I don't follow where I can create a template that is used specifically for 'Watcher-notification' e-mails. Is this possible? Is it actually a different template than the one used for normal transactions? (or can it be?) I guess the alternative is to effectively duplicate part of the Watcher functionality with a scrip that uses OnCreate and Notify Other Recipients, but that seems a bit clunky. Does any of this make any sense? Is there a better way to do it? Thanks for any insight, Howie
Re: [rt-users] Summary Searches
Sorry it took me so long to get back to this. This is almost exactly what I am looking for. I would like what this provides, but be able to filter it down to specific people. That way certain groups can see just the people in that group, and not the entire system. I am looking specifically at the OwnerSummary. Can that be modified to fit my needs, or is there a GroupBy function that can be used in the ticketsql? Thanks. From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Monday, October 11, 2010 11:17 AM To: Jason Ledford Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Summary Searches Have a Look in Cpan for summarybyowner from ruslan, think thats what You're Looking for. Von meinem iPhone gesendet Am 11.10.2010 um 17:08 schrieb Jason Ledford jledf...@biltmore.commailto:jledf...@biltmore.com: I have searched the wiki and mailing list and can’t find my answer, so if its there feel free to point me in that direction. I want to setup a search similar to the quicksearch, where I get (for example) the users I am concerned with seeing, and then across the top the same new open and stalled with summary numbers below. That way each manager can easily see statistics on their reports without having to see the detail of each call. I have created a search for these users and get get the search to work, but can’t figure out how to do the grouping to get summary numbers. Help is appreciated. Thanks. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence
Hi Josh, On Wed, Oct 20, 2010 at 5:25 PM, Josh Narins jnar...@seniorbridge.com wrote: I've looked into MailPlugins, but unless I'm reading the wrong section of the documentation, they are for auth/authz aspects of mail, and not for rewriting the content of the mail to, as I plan, remove redundant confidentiality agreements and signatures. A mail plugin has access to MIME entity and can do with it whatever you like. Just return the same auth level and current user and RT will continue to process the message. I do believe it's right place to do it even if API is not quite obviouse for this purpose. Old design that is there since RT 3.0 and screams for major refactoring. I've been looking in RT::EmailParser and I see a _ParseMIMEEntity function which calls a handy-sounding _PostProcessNewEntity but I don't see any hooks in there for the casual user, so, either I need to wedge the code I need in there myself or need to be edjumakayted about where I should be looking. If you enable GPG/SMIME then email is not fully processed at first and I think those functions are called for this case and you wouldn't be able to access decoded bodies. Josh Narins -- Best regards, Ruslan.
[rt-users] Question on whether or not this is possible
Hi folks We are using RT internally for issue tracking, and starting to use it for more workflow type things. At the same time, I am thinking we might want to use it for customer facing interfaces to bugs (ala web page). But we want to keep the customer bits and the internal workflow bits separate. Is it possible to create users that can only see some things on specific queues, but have no rights to other queues? So if user j...@xyz.com wants to query the database, they can do it, only for the support queue, but not for the other queues? Or do we need to set up a separate RT system for the non-support workflow bits, and not provide customer access to the workflow system? Thanks! Joe -- Joseph Landman, Ph.D Founder and CEO Scalable Informatics Inc. email: land...@scalableinformatics.com web : http://scalableinformatics.com http://scalableinformatics.com/jackrabbit phone: +1 734 786 8423 x121 fax : +1 866 888 3112 cell : +1 734 612 4615
Re: [rt-users] Question on whether or not this is possible
On 20 Oct 2010 14:23, Joe Landman wrote: So if user j...@xyz.com wants to query the database, they can do it, only for the support queue, but not for the other queues? Yes, you want to grant rights at the queue-level rather than the global system level. Go to Configuration Queues [Select a queue] Modify Group/User Rights. Thomas
[rt-users] RT 3.8.8, RTFM 2.4.1, Asset Tracker 1.2.3
Hello. Get the following when running make install for Asset Tracker... snip Creating types...[Wed Oct 20 18:28:29 2010] [crit]: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /apps/rt-3.8.8/lib/RT/Principal_Overlay.pm line 327, SCHEMA line 78. (/apps/rt-3.8.8/lib/RT.pm:382) Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /apps/rt-3.8.8/lib/RT/Principal_Overlay.pm line 327, SCHEMA line 78. make: *** [initdb] Error 255 I found a few suggestions after Googling but nothing that helps. Any help would be greatly appreciated. Thanks. Jeff Lucas
[rt-users] Need help with multiple approval groups
Following the information found at
http://wiki.bestpractical.com/view/ApprovalCreation, I have a created a
queue called Password Resets and allow users to place tickets in that
queue. An approval request is created in the ___Approvals queue when a new
ticket is created in the Password Resets queue. From the Wiki I'm using
this code in a template for Password Resets:
AdminCC: {
my $group_name = 'Group Name';
my $groups = RT::Groups-new( $RT::SystemUser );
$groups-LimitToUserDefinedGroups();
$groups-Limit(
'FIELD'= 'Name',
'OPERATOR' = '=',
'VALUE'= $group_name );
$groups-First-Id;
}
Everything is working fine. If I change 'Group Name' in the above code to
the name of a group with approvers as members, then they get the email
notification and can approve or reject the request. My question is what
changes to the above code can I make so that the AdminCC group gets assigned
based on the requestor's group membership. Let's say I have Groups A, B,
and C and Approval Groups D, E, and F. If a user who is a member of Group A
places a ticket in the Password Resets queue, I'd like only Approval group D
to get copied as AdminCC and be able to approve the ticket. Does this make
sense? Is it even feasible? If not I could always create a different Reset
queue for each group and then just deal with that, but I'd like to avoid
that if possible.
Thanks for any insight you might be able to add.
--
View this message in context:
http://old.nabble.com/Need-help-with-multiple-approval-groups-tp30012297p30012297.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT 3.8.8, RTFM 2.4.1, Asset Tracker 1.2.3
Wait some days for New at. Sent from my phone, sorry for all typo's. Am 20.10.2010 um 21:02 schrieb Jeff Lucas jlu...@eagleinvsys.com: Hello. Get the following when running “make install” for Asset Tracker… snip Creating types...[Wed Oct 20 18:28:29 2010] [crit]: Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /apps/rt-3.8.8/lib/RT/Principal_Overlay.pm line 327, SCHEMA line 78. (/apps/rt-3.8.8/lib/RT.pm:382) Can't locate object method ACLEquivalenceObjects via package RTx::AssetTracker::System at /apps/rt-3.8.8/lib/RT/Principal_Overlay.pm line 327, SCHEMA line 78. make: *** [initdb] Error 255 I found a few suggestions after Googling but nothing that helps. Any help would be greatly appreciated. Thanks. Jeff Lucas
Re: [rt-users] RT 3.8.8, RTFM 2.4.1, Asset Tracker 1.2.3
Jeff,
AT is currently undergoing development work to make it super easy to install
with RT 3.8 If you are interested in following developments you can track
the project in github.
http://github.com/chakatodd/rt-extension-assettracker
I'll be making a commit soon that should make it really easy to install.
This isn't an official release but it should be quite useable.
The solution to your current problem is to add the following to
./lib/RTx/AssetTracker/System.pm
sub ACLEquivalenceObjects {
return ();
}
-Todd
On Wed, Oct 20, 2010 at 3:02 PM, Jeff Lucas jlu...@eagleinvsys.com wrote:
Hello.
Get the following when running “make install” for Asset Tracker…
snip
Creating types...[Wed Oct 20 18:28:29 2010] [crit]: Can't locate object
method ACLEquivalenceObjects via package RTx::AssetTracker::System at
/apps/rt-3.8.8/lib/RT/Principal_Overlay.pm line 327, SCHEMA line 78.
(/apps/rt-3.8.8/lib/RT.pm:382)
Can't locate object method ACLEquivalenceObjects via package
RTx::AssetTracker::System at /apps/rt-3.8.8/lib/RT/Principal_Overlay.pm
line 327, SCHEMA line 78.
make: *** [initdb] Error 255
I found a few suggestions after Googling but nothing that helps. Any help
would be greatly appreciated.
Thanks.
Jeff Lucas
Re: [rt-users] Question on whether or not this is possible
Joe, Actually, you might want to grant some rights globally that you want all to do and wouldn't affect Queue access, like ReplyToTicket and loading/saving searches. I have a guideline for rights that we use for just such a thing. If you're interested, I'll send it to you. Kenn LBNL On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley t...@bestpractical.comwrote: On 20 Oct 2010 14:23, Joe Landman wrote: So if user j...@xyz.com wants to query the database, they can do it, only for the support queue, but not for the other queues? Yes, you want to grant rights at the queue-level rather than the global system level. Go to Configuration Queues [Select a queue] Modify Group/User Rights. Thomas
Re: [rt-users] Question on whether or not this is possible
On 10/20/2010 07:12 PM, Kenneth Crocker wrote: Joe, Actually, you might want to grant some rights globally that you want all to do and wouldn't affect Queue access, like ReplyToTicket and loading/saving searches. I have a guideline for rights that we use for just such a thing. If you're interested, I'll send it to you. Hi Kenn Yes, I am interested. Thanks! Joe Kenn LBNL On Wed, Oct 20, 2010 at 11:54 AM, Thomas Sibley t...@bestpractical.com mailto:t...@bestpractical.com wrote: On 20 Oct 2010 14:23, Joe Landman wrote: So if user j...@xyz.com mailto:j...@xyz.com wants to query the database, they can do it, only for the support queue, but not for the other queues? Yes, you want to grant rights at the queue-level rather than the global system level. Go to Configuration Queues [Select a queue] Modify Group/User Rights. Thomas -- Joseph Landman, Ph.D Founder and CEO Scalable Informatics, Inc. email: land...@scalableinformatics.com web : http://scalableinformatics.com http://scalableinformatics.com/jackrabbit phone: +1 734 786 8423 x121 fax : +1 866 888 3112 cell : +1 734 612 4615
[rt-users] documentation patch for README doc
Hi. Upgrading from RT 3.8.2 to 3.8.8 on CentOS 5.5. Following the README and the UPGRADING docs, I ran make upgrade which died with: All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 I fixed this by running ./configure ; make upgrade. Suggest change of: As a user with permission to install RT in your chosen installation directory, type: make upgrade This will install new binaries, config files and libraries without overwriting your RT database. to As a user with permission to install RT in your chosen installation directory, type: ./configure make upgrade This will install new binaries, config files and libraries without overwriting your RT database. Best, Aleksey
Re: [rt-users] Ticket could not be created due to an internal error
Jason, when we upgraded to 3.8.7 from 3.6.4 we noticed the Configuration settings had some new ones and some changed format. Did you check those for email and such? Kenn LBNL On Wed, Oct 20, 2010 at 6:13 AM, Jason Brown jason.br...@millbrookprinting.com wrote: I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks
Re: [rt-users] documentation patch for README doc
Hello Aleksey, On Thu, Oct 21, 2010 at 3:16 AM, Aleksey Tsalolikhin atsaloli.t...@gmail.com wrote: Hi. Upgrading from RT 3.8.2 to 3.8.8 on CentOS 5.5. Following the README and the UPGRADING docs, I ran make upgrade which died with: All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 I fixed this by running ./configure ; make upgrade. Suggest change of: As a user with permission to install RT in your chosen installation directory, type: make upgrade This will install new binaries, config files and libraries without overwriting your RT database. [snip] It's step 7 you're quoting above. Nothing in the doc says you should skip steps 1 through 5 on upgrade, where step 2 is ./configureing. Best, Aleksey -- Best regards, Ruslan.
[rt-users] cloning Queues
I tried the CloneQueues page on the wiki out on 3.8.8, which dies with an error about needing a package declared explicitly when actually trying to admin a queue. Does anyone have a mod of this already that works in 3.8.x something, thereby preventing me from re-inventing the wheel? Mine will squeak horribly, anyway…. (I've forgotten more perl than I remember since learning ruby) -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117
Re: [rt-users] Ticket could not be created due to an internal error
Hello Jason, Have you checked apache logs? We don't know how logging is configured in your RT instance. On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown jason.br...@millbrookprinting.com wrote: I recently had a server crash and I am reinstalling RT from scratch, the version that was installed was 3.6.7. I installed that version on the new server and reimported the MySQL database, then upgraded RT to 3.8.8. Everything seems to be working properly, I am able to login, create and resolve tickets through the web GUI, however if I try to send an email to the designated email address to create a ticket I receive a bounce back email message stating Ticket could not be created due to an internal error. I do not see anything in the logs that would indicate errors. When the server does recieve a message, this entry is created: to=r...@rt.millbrookprinting.com, relay=local, delay=0.39, delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url http://rt.millbrookprinting.com/) The server is running: CentOS 5.5 (SELinux is disabled) Postfix MySQL Apache Thanks -- Best regards, Ruslan.
