Re: [rt-users] shredder error
I thought this was the case; in which case I am still no closer to working out why it is crashing for me. Does anyone have any suggestions as to how I can get to the bottom of this? Couldn't wipeout object: Can't call method "new" on an undefined value at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, line 1. Cheers, David - Original Message - From: "Ken Crocker" To: "Howard Jones" Cc: rt-users@lists.bestpractical.com Sent: Friday, 16 October, 2009 3:14:26 AM GMT +10:00 Brisbane Subject: Re: [rt-users] shredder error Howard, I thought the "replace-relations" was for links to other tickets. If it offers an opportunity to enter a replacement User ID, then I'm sure it's OK. Kenn LBNL On 10/15/2009 9:01 AM, Howard Jones wrote: On 15/10/2009 16:41, Ken Crocker wrote: Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Isn't that what replace_relations is supposed to fix? Regards, Howard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Cheers, David Hobley IT Manager Creators of Miessence, MiVitality and MiEnviron Phone: +61 (7) 5582 7020 Fax: +61 (7) 5539 6719 USA Fax 1800 840 0827 Email : david.hob...@mionegroup.com Website: www.mionegroup.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shredder error
Howard, I thought the "replace-relations" was for links to other tickets. If it offers an opportunity to enter a replacement User ID, then I'm sure it's OK. Kenn LBNL On 10/15/2009 9:01 AM, Howard Jones wrote: On 15/10/2009 16:41, Ken Crocker wrote: Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Isn't that what replace_relations is supposed to fix? Regards, Howard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shredder error
On 15/10/2009 16:41, Ken Crocker wrote: > Some users may be referred to by transaction history of a ticket > because they sent in corresponance or were the original requestor or > owner. Those kind of relationships shouldn't be deleted because it > will cause an error in yoiur history display. Isn't that what replace_relations is supposed to fix? Regards, Howard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] shredder error
David, Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Kenn LBNL On 10/14/2009 4:57 PM, David Hobley wrote: All, Having finally purged my db of deleted tickets, I am now trying to delete the users who now have no tickets assigned to them. However shredder is failing with rt 3.8.2: [r...@samba sbin]# ./rt-shredder --plugin "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,5" SQL dump file is '/opt/httpd/rt3/sbin/20091014T232306-0001.sql' Next objects would be deleted: RT::User-110031 object RT::User-1080297 object RT::User-911624 object RT::User-352 object RT::User-430 object Do you want to proceed? [y/N] y Couldn't wipeout object: Can't call method "new" on an undefined value at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, line 1. Anyone any ideas? -- Cheers, David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] shredder error
All, Having finally purged my db of deleted tickets, I am now trying to delete the users who now have no tickets assigned to them. However shredder is failing with rt 3.8.2: [r...@samba sbin]# ./rt-shredder --plugin "Users=no_tickets,1;status,any;replace_relations,Nobody;limit,5" SQL dump file is '/opt/httpd/rt3/sbin/20091014T232306-0001.sql' Next objects would be deleted: RT::User-110031 object RT::User-1080297 object RT::User-911624 object RT::User-352 object RT::User-430 object Do you want to proceed? [y/N] y Couldn't wipeout object: Can't call method "new" on an undefined value at /opt/httpd/rt3/sbin/../lib/RT/Transaction_Overlay.pm line 1031, line 1. Anyone any ideas? -- Cheers, David ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder error and solution
Hello Ruslan, I'm getting an error with Shredder 0.07 when trying to shred users: rtx-shredder --force --plugin "Users=limit,100" [Fri Oct 12 15:40:44 2007] [crit]: Can't locate object method "caught" via package "RTx::Shredder::Exception::Info" at ./rtx-shredder line 109. (/usr/local/rt3/lib/RT.pm:285) This error has been reported a few times on rt-users, but I didn't see a solution. I believe it's caused by having an old version of Exception::Class installed. The latest version is 1.23 - we have 1.20 installed, which does not include the "caught" method. Anyway, no reply necessary - I just thought I would post this in case someone else ran into the problem. Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder Error
See below, note that some lines are commented.
On 6/30/07, Mathew Snyder <[EMAIL PROTECTED]> wrote:
I'm trying to remove users using the methods within Shredder. After gathering
all the email addresses I need to remove I call Shredder like such:
RTx::Shredder::Init( force => 1 );
my $shredder = new RTx::Shredder(RT::SystemUser);
# my $resolver = new RTx::Shredder::Plugin::Users(RT::SystemUser);
# $resolver->SetResolver(Shredder => 10);
my $resolver = sub {
my %args = (@_);
my $t =$args{'TargetObject'};
foreach my $method ( qw(Creator LastUpdatedBy) ) {
next unless $t->_Accessible( $method => 'read' );
$t->__Set( Field => $method, Value => 10 );
}
};
$shredder->PutResolver( BaseClass => 'RT::User', Code => $resolver );
# $shredder->PutResolver($resolver);
if ($ans =~ m/^(y|yes)$/i){
my ($fname, $fh) = $shredder->SetFile( FromStorage => 0, FileName =>
'/usr/local/rt-3.6.1/var/data/RTx-Shredder/Shredder-Users_.sql' );
foreach my $email (@emails){
my $user = new RT::User(RT::SystemUser);
$user->LoadByEmail($email);
next unless $user->id;
$shredder->PutObject(Object => $user);
}
$shredder->WipeoutAll;
}else{
exit;
}
Using this gives me
Odd number of elements in anonymous hash at
/usr/local/rt-3.6.1/local/lib/RTx/Shredder/Plugin/Base.pm line 23.
I looked at the perldocs and verified that Objects => $user is a valid value.
However, I am wondering if it should be something like $user->EmailAddress or
something.
Can someone shed some light on this for me?
Thanks
Mathew
--
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Best regards, Ruslan.
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[rt-users] Shredder Error
I'm trying to remove users using the methods within Shredder. After gathering
all the email addresses I need to remove I call Shredder like such:
RTx::Shredder::Init( force => 1 );
my $shredder = new RTx::Shredder(RT::SystemUser);
my $resolver = new RTx::Shredder::Plugin::Users(RT::SystemUser);
$resolver->SetResolver(Shredder => 10);
$shredder->PutResolver($resolver);
if ($ans =~ m/^(y|yes)$/i){
my ($fname, $fh) = $shredder->SetFile( FromStorage => 0, FileName =>
'/usr/local/rt-3.6.1/var/data/RTx-Shredder/Shredder-Users_.sql' );
foreach my $email (@emails){
my $user = new RT::User(RT::SystemUser);
$user->LoadByEmail($email);
next unless $user->id;
$shredder->PutObject(Object => $user);
}
$shredder->WipeoutAll;
}else{
exit;
}
Using this gives me
Odd number of elements in anonymous hash at
/usr/local/rt-3.6.1/local/lib/RTx/Shredder/Plugin/Base.pm line 23.
I looked at the perldocs and verified that Objects => $user is a valid value.
However, I am wondering if it should be something like $user->EmailAddress or
something.
Can someone shed some light on this for me?
Thanks
Mathew
--
Keep up with me and what I'm up to: http://theillien.blogspot.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] Shredder error
search in archives, this error is documented and means next thing: RT::Attachment-11334 was created by RT::User-14767, read help for users plugin. On 8/3/06, Mathew Snyder <[EMAIL PROTECTED]> wrote: I've eliminated several thousand tickets that were deemed spam. Now I'm trying to eliminate all the users that were created as each of the spam tickets were. However, when I run the Users plugin I get the following error on some of the tickets: Couldn't wipeout object: Couldn't find resolver for dependency 'RT::User-14767 (depends on,resolvable dependency) RT::Attachment-11334' at /usr/local/rt-3.6.0/local/lib/RTx/Shredder.pm line 394 Have I messed up by removing the tickets first? Is there a way to remove the users by ignoring the dependency? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Shredder error
I've eliminated several thousand tickets that were deemed spam. Now I'm trying to eliminate all the users that were created as each of the spam tickets were. However, when I run the Users plugin I get the following error on some of the tickets: Couldn't wipeout object: Couldn't find resolver for dependency 'RT::User-14767 (depends on,resolvable dependency) RT::Attachment-11334' at /usr/local/rt-3.6.0/local/lib/RTx/Shredder.pm line 394 Have I messed up by removing the tickets first? Is there a way to remove the users by ignoring the dependency? Thanks, Mathew Snyder ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Shredder error - 404 FnF
Shredder-0.04 should fix 404 error. On 1/30/06, Stewart Tranter <[EMAIL PROTECTED]> wrote: Stephen Turner wrote: > What are the permissions on the > /opt/rt3/share/html/Admin/Tools/Shredder directory? > > And what options did you use in the installation for 'perl Makefile.PL' ? > Hi Steve, The permissions for the /opt/rt3/share/html/Admin/Tools/Shredder directory are: drwxr-xr-x 3 root bin 4096 Jan 27 12:03 Shredder and I used no options on running 'perl Makefile.PL'. Thanks, Stewart Stewart Tranter Computing Services Loughborough University E: [EMAIL PROTECTED] W: http://www.lboro.ac.uk/computing/ T: +44 (0) 1509 223719 F: +44 (0) 1509 223989 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Be sure to check out the RT Wiki at http://wiki.bestpractical.com Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and San Francisco - Find out more at http://bestpractical.com/services/training.html -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
