Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 03:57:45PM +0100, Christopher Kunz (Filoo GmbH) wrote: kem cho schrieb: Check this out: http://www.gossamer-threads.com/lists/rt/users/81858#81858 Nice workaround, works fine for me. Owner change is very rarely used in our setup, anyway. Yes, but it hides the fact that you seems to have an ACL issue in your setup. What is the result of this sql query on your DB: select * from ACL where RightName='OwnTicket'; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Sorry :) you've already analyzed this with Emmanuel. On Mon, Feb 2, 2009 at 6:42 PM, Ruslan Zakirov ruslan.zaki...@gmail.com wrote: SELECT * FROM ACL WHERE RightName = 'OwnTicket'; paste here It can be a role on a queue. On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH) ch...@de-punkt.de wrote: Emmanuel Lacour schrieb: you seems to gave OwnTicket right to everyone or unprivileged users, check your permissions. Currently, global Group Rights are as follows: Everyone: CreateTicket Privileged: ShowOutgoingEmail Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch Requestor: CreateTicket, ModifyTicket, ReplyToTicket All other relevant groups: No rights granted. For testing, I have now removed ShowOutgoingEmail and Watch from the Unprivileged group and the behavior does not seem to have changed. I have checked queue-specific groups and there are no additional default privileges. Any other ideas? Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Emmanuel Lacour schrieb: On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is usually the Unprivileged group! I removed that privilege from the respective queue (it is a test queue that was never actually used), and double-checked all other queues. However, I found a couple other queues in our installation that have Rights like CreateTicket, CommentOnTicket, ReplyTicket, ModifyTicket or others (*not* OwnTicket) set. Is this a problem, too? The issue persists (I have tested it with Elements/SelectOwner). Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 06:44:07PM +0300, Ruslan Zakirov wrote: Sorry :) you've already analyzed this with Emmanuel. I just added this in the FAQ (section Performances) on the wiki :) http://wiki.bestpractical.com/view/FAQ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote: Emmanuel Lacour schrieb: On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is usually the Unprivileged group! I removed that privilege from the respective queue (it is a test queue that was never actually used), and double-checked all other queues. THere was also OwnTicket granted to Everyone on this queue, did you removed it? However, I found a couple other queues in our installation that have Rights like CreateTicket, CommentOnTicket, ReplyTicket, ModifyTicket or others (*not* OwnTicket) set. Is this a problem, too? Shouldn't. The issue persists (I have tested it with Elements/SelectOwner). About how many users do you get in SelectOwner? 10, 100, 1000, more? If you removed the OwnTicket right on Unprivileged and Everyone group of your test queue and still got a high number of people in SelectOwner, then it's probably because either one or more of your user groups contains those people, or because you made too many people privileged. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Emmanuel Lacour schrieb: On Mon, Feb 02, 2009 at 05:03:26PM +0100, Christopher Kunz (Filoo GmbH) wrote: Emmanuel Lacour schrieb: On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is usually the Unprivileged group! I removed that privilege from the respective queue (it is a test queue that was never actually used), and double-checked all other queues. THere was also OwnTicket granted to Everyone on this queue, did you removed it? That did the trick. Thanks so much! Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Emmanuel Lacour schrieb: On Mon, Feb 02, 2009 at 01:33:19PM +0100, Christopher Kunz (Filoo GmbH) wrote: Emmanuel Lacour schrieb: you seems to gave OwnTicket right to everyone or unprivileged users, check your permissions. Any other ideas? Is DBIx::SearchBuilder up to date? Yes, it's current: cpan[12] r DBIx::SearchBuilder All modules are up to date for DBIx::SearchBuilder Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
I agree with Emmanuel that workaround does not really provide a fix on this issue. I have read and followed this issue (of users list too long, or QueryBuilder and Bulk update page takes too long to load) for a while. FYI: I am running RT 3.8.1 on opensuse11; perl 5.10; mysql 5.0 I did not see same issue as described in Message 5 below. But, I did notice one of my queues had a permissions of OwnTicket to group 3. When I looked; group 3 is Everyone, but the queue it was assigned to did not exist! Not sure why, perhaps it was deleted by prior admin. So, I removed that privilege from the unknown queue, and now my pages are much faster (i.e; I do not have a long list of users in Own Ticket drop down box). Thanks everyone for helping on this issue. Daksh -- Message: 2 Date: Mon, 2 Feb 2009 16:07:11 +0100 From: Emmanuel Lacour elac...@easter-eggs.com Subject: Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets To: rt-users@lists.bestpractical.com Message-ID: 20090202150710.gk31...@easter-eggs.com Content-Type: text/plain; charset=us-ascii On Mon, Feb 02, 2009 at 03:57:45PM +0100, Christopher Kunz (Filoo GmbH) wrote: kem cho schrieb: Check this out: http://www.gossamer-threads.com/lists/rt/users/81858#81858 Nice workaround, works fine for me. Owner change is very rarely used in our setup, anyway. Yes, but it hides the fact that you seems to have an ACL issue in your setup. What is the result of this sql query on your DB: select * from ACL where RightName='OwnTicket'; -- Message: 5 Date: Mon, 2 Feb 2009 16:38:29 +0100 From: Emmanuel Lacour elac...@easter-eggs.com Subject: Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets To: rt-users@lists.bestpractical.com Message-ID: 20090202153828.gm31...@easter-eggs.com Content-Type: text/plain; charset=us-ascii On Mon, Feb 02, 2009 at 04:13:52PM +0100, Christopher Kunz (Filoo GmbH) wrote: Emmanuel Lacour schrieb: select * from ACL where RightName='OwnTicket'; mysql select * from ACL where RightName='OwnTicket'; +--+---+-+---++--+-+---+ | id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId | DelegatedBy | DelegatedFrom | +--+---+-+---++--+-+---+ [...] | 1179 | Group | 5 | OwnTicket | RT::Queue | 33 | 0 | 0 | On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is usually the Unprivileged group! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 02:53:43PM +0100, Christopher Kunz (Filoo GmbH) wrote: Yes, it's current: cpan[12] r DBIx::SearchBuilder All modules are up to date for DBIx::SearchBuilder Do you still get unprivileged users if you access this directly: http:///rt/Elements/SelectOwner ? Here it should show every users that has OwnTicket right, either global or on one of the queues, as a group right, user right or system right. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 01:33:19PM +0100, Christopher Kunz (Filoo GmbH) wrote: Emmanuel Lacour schrieb: you seems to gave OwnTicket right to everyone or unprivileged users, check your permissions. Any other ideas? Is DBIx::SearchBuilder up to date? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Emmanuel Lacour schrieb: select * from ACL where RightName='OwnTicket'; mysql select * from ACL where RightName='OwnTicket'; +--+---+-+---++--+-+---+ | id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId | DelegatedBy | DelegatedFrom | +--+---+-+---++--+-+---+ | 19 | Group |8881 | OwnTicket | RT::Queue |3 | 0 | 0 | | 843 | Group |7616 | OwnTicket | RT::Queue |4 | 0 | 0 | | 35 | Group |8880 | OwnTicket | RT::Queue |4 | 0 | 0 | | 853 | Group | 264326 | OwnTicket | RT::Queue |4 | 0 | 0 | | 67 | Group |5252 | OwnTicket | RT::Queue |5 | 0 | 0 | | 66 | Group |8881 | OwnTicket | RT::Queue |5 | 0 | 0 | | 105 | Group |8879 | OwnTicket | RT::Queue |6 | 0 | 0 | | 106 | Group |8882 | OwnTicket | RT::Queue |6 | 0 | 0 | | 143 | Group |8879 | OwnTicket | RT::Queue |7 | 0 | 0 | | 144 | Group |8882 | OwnTicket | RT::Queue |7 | 0 | 0 | | 181 | Group |8879 | OwnTicket | RT::Queue |8 | 0 | 0 | | 182 | Group |8882 | OwnTicket | RT::Queue |8 | 0 | 0 | | 205 | Group |8881 | OwnTicket | RT::Queue |9 | 0 | 0 | | 1204 | Group |7616 | OwnTicket | RT::Queue | 10 | 0 | 0 | | 232 | Group |8178 | OwnTicket | RT::Queue | 10 | 0 | 0 | | 231 | Group |8880 | OwnTicket | RT::Queue | 10 | 0 | 0 | | 264 | Group |7616 | OwnTicket | RT::Queue | 11 | 0 | 0 | | 263 | Group |8881 | OwnTicket | RT::Queue | 11 | 0 | 0 | | 298 | Group |8178 | OwnTicket | RT::Queue | 13 | 0 | 0 | | 297 | Group |8880 | OwnTicket | RT::Queue | 13 | 0 | 0 | | 358 | Group |4054 | OwnTicket | RT::Queue | 14 | 0 | 0 | | 377 | Group |6780 | OwnTicket | RT::Queue | 14 | 0 | 0 | | 396 | Group |7086 | OwnTicket | RT::Queue | 14 | 0 | 0 | | 329 | Group |8880 | OwnTicket | RT::Queue | 14 | 0 | 0 | | 412 | Group |8881 | OwnTicket | RT::Queue | 14 | 0 | 0 | | 338 | Owner |8930 | OwnTicket | RT::Queue | 14 | 0 | 0 | | 421 | Group |8880 | OwnTicket | RT::Queue | 15 | 0 | 0 | | 435 | Group |8880 | OwnTicket | RT::Queue | 16 | 0 | 0 | | 448 | Group |8881 | OwnTicket | RT::Queue | 17 | 0 | 0 | | 696 | Group | 101044 | OwnTicket | RT::Queue | 18 | 0 | 0 | | 734 | Group | 205245 | OwnTicket | RT::Queue | 18 | 0 | 0 | | 673 | Group | 101044 | OwnTicket | RT::Queue | 19 | 0 | 0 | | 650 | Group | 101044 | OwnTicket | RT::Queue | 20 | 0 | 0 | | 558 | Group | 97763 | OwnTicket | RT::Queue | 21 | 0 | 0 | | 803 | Group | 101044 | OwnTicket | RT::Queue | 21 | 0 | 0 | | 780 | Group | 205245 | OwnTicket | RT::Queue | 21 | 0 | 0 | | 466 | Group | 97763 | OwnTicket | RT::Queue | 22 | 0 | 0 | | 581 | Group | 97763 | OwnTicket | RT::Queue | 23 | 0 | 0 | | 627 | Group | 97763 | OwnTicket | RT::Queue | 24 | 0 | 0 | | 604 | Group | 97763 | OwnTicket | RT::Queue | 25 | 0 | 0 | | 826 | Group | 101044 | OwnTicket | RT::Queue | 25 | 0 | 0 | | 757 | Group | 205245 | OwnTicket | RT::Queue | 25 | 0 | 0 | | 863 | Group | 264326 | OwnTicket | RT::Queue | 28 | 0 | 0 | | 904 | Group |8881
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
SELECT * FROM ACL WHERE RightName = 'OwnTicket'; paste here It can be a role on a queue. On Mon, Feb 2, 2009 at 3:33 PM, Christopher Kunz (Filoo GmbH) ch...@de-punkt.de wrote: Emmanuel Lacour schrieb: you seems to gave OwnTicket right to everyone or unprivileged users, check your permissions. Currently, global Group Rights are as follows: Everyone: CreateTicket Privileged: ShowOutgoingEmail Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch Requestor: CreateTicket, ModifyTicket, ReplyToTicket All other relevant groups: No rights granted. For testing, I have now removed ShowOutgoingEmail and Watch from the Unprivileged group and the behavior does not seem to have changed. I have checked queue-specific groups and there are no additional default privileges. Any other ideas? Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Check this out: http://www.gossamer-threads.com/lists/rt/users/81858#81858 --- On Mon, 2/2/09, Christopher Kunz (Filoo GmbH) ch...@de-punkt.de wrote: From: Christopher Kunz (Filoo GmbH) ch...@de-punkt.de Subject: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets To: RT-Users@lists.bestpractical.com Date: Monday, February 2, 2009, 6:15 AM Hi all, since our upgrade to RT 3.6.4, the resolve multiple tickets functionality shows erratic behavior in my installation. When before, it only showed the privileged users (which are in the ballpark of 3-10 per queue), it then started to show *all* users who ever submitted tickets, including obvious spam and bogus users. This leads to inacceptable long loading times (the resolve multiple tickets page takes about 3 minutes to load). We're currently around ticket #74000 in our installation, so there are quite some ticket owners in the database... Unfortunately, I am not completely sure if the update to 3.6.4 is the actual reason for this change in behavior, since I have also made some minor changes in the configuration (which, of course, I don't remember now). Is there a switch in the config files that might have caused this behavior? Thanks for pointers, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
kem cho schrieb: Check this out: http://www.gossamer-threads.com/lists/rt/users/81858#81858 Nice workaround, works fine for me. Owner change is very rarely used in our setup, anyway. Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 04:13:52PM +0100, Christopher Kunz (Filoo GmbH) wrote: Emmanuel Lacour schrieb: select * from ACL where RightName='OwnTicket'; mysql select * from ACL where RightName='OwnTicket'; +--+---+-+---++--+-+---+ | id | PrincipalType | PrincipalId | RightName | ObjectType | ObjectId | DelegatedBy | DelegatedFrom | +--+---+-+---++--+-+---+ [...] | 1179 | Group | 5 | OwnTicket | RT::Queue | 33 | 0 | 0 | On queue with Id 33, you gave right OwnTicket to Group 5 and Group 5 is usually the Unprivileged group! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, Feb 02, 2009 at 01:15:30PM +0100, Christopher Kunz (Filoo GmbH) wrote: Hi all, since our upgrade to RT 3.6.4, the resolve multiple tickets functionality shows erratic behavior in my installation. When before, it only showed the privileged users (which are in the ballpark of 3-10 per queue), it then started to show *all* users who ever submitted tickets, including obvious spam and bogus users. you seems to gave OwnTicket right to everyone or unprivileged users, check your permissions. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
Emmanuel Lacour schrieb: you seems to gave OwnTicket right to everyone or unprivileged users, check your permissions. Currently, global Group Rights are as follows: Everyone: CreateTicket Privileged: ShowOutgoingEmail Unprivileged: CreateTicket, ReplyToTicket, ShowOutgoingEmail, Watch Requestor: CreateTicket, ModifyTicket, ReplyToTicket All other relevant groups: No rights granted. For testing, I have now removed ShowOutgoingEmail and Watch from the Unprivileged group and the behavior does not seem to have changed. I have checked queue-specific groups and there are no additional default privileges. Any other ideas? Regards, --ck -- Christopher Kunz | Geschäftsführung | ch...@filoo.de Filoo GmbH | Tilsiter Str. 1 | 33449 Langenberg | HRB4355 AG Gütersloh Geschäftsführer: S.Grewing | J.Rehpöhler | C.Kunz Hotline: 07000-3378658 | Fax: 01805-963951172 (jew. 14 ct./Min.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.4, user list too long when resolving multiple tickets
On Mon, 02 Feb 2009 09:57:45 -0500, Christopher Kunz (Filoo GmbH) ch...@de-punkt.de wrote: kem cho schrieb: Check this out: http://www.gossamer-threads.com/lists/rt/users/81858#81858 Nice workaround, works fine for me. Owner change is very rarely used in our setup, anyway. Regards, --ck We did the same thing for Query Builder too (html/Search/Elements/PickBasics) Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IST ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
