Re: [SlimDevices: Touch] Big problem + Choosing usb hd for Touch...
jwo;551919 Wrote: So how shall I reason when I go to the store and buy my new usb hdd? What hdd shall I choose? Its like gambling or what? There must be a hdd THAT JUST WORKS for a a music collection about 200 Gb ( I dont have a 100TB megasize musiccollection ) :) I share your frustrations(!) I bought two HDDs, on the recommendations of others (both Seagate), and worryingly both packed up after very limited use with the SBT (and seemingly random reliability!), but it was difficult to ascertain which was at fault -- the HDD or SBT -- even when I always followed the instructions, ejected the HDD always, before disconnecting, etc. Again, like you, I don't have a vast collection, only modest -- about 200 Gb of (mainly) flacs. Since then, I've taken to listening to my current favourite 30 or so flac albums on a 16GB USB stick, and this seems to work fine, but I'm definitely not going to buy another HDD until Logitech have updated the firmware on the SBT, and until things are at least more stable than they are currently. My advice? Hold on to your money and wait until the latest FW release yields more positive responses from users on the forum, and then hopefully some users will make known which HDDs they are having sucess with, in using the new FW, whenever it arrives. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=79083 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] USB playback comlaints unfair
The reason for the negative posts in the nascent days of the SBT is the discrepancy between the description on the website and actual *real-life* experiences of users in using the device, at least in the early days, which I hope will be addressed and rectified with the next FW update. Again, I reiterate: It doesnt matter if your library includes 100 tracks or 100,000. and You can access music and pictures stored on flash drives and memory cards. -- this is what the website states, and this is what I and others expect if the device is advertised as such. If there were footnotes to these statements, stating that not all drives might work or that not all USB connectivity is the same for all USB-compatible devices, then users would understand the situation better, but don't be dismissive of users' mixed/negative comments on their initial experiences. It doesn't matter how ambitious a product is on release or whether some users may be expecting too much from a $300 device, the point is that the product *must* perform according to how it is described. This is what we expect, as consumers. End of story. It's only by being made aware of such mixed experiences (both positive and negative) that a manufacturer can hope to develop and improve their current and future products. On a very positive note, the main point that is generally agreed upon in the vast majority of posts on the forum is the outstanding sound quality! -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=79199 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] USB playback comlaints unfair
m1abrams;551120 Wrote: You put this in just about everyone of your posts but not with a link to where it states this. I read through Logitechs site on the Touch and can not find either of those statements. Also I notice that you have the quoted statements separate. The Touch and SBS certainly can handle 100,000 tracks and it can access music directly stored on flash and memory cards. So what is the issue? Your quotes do not state that it can access 100,000 tracks from a flash drive. If you'd bothered to navigate past the 1st page of the website and clicked on the Learn More and Features links, you'd find the quotations at the following URL: http://www.logitech.com/en-gb/speakers_audio/wireless_music_systems/devices/5745 -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=79199 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] USB playback comlaints unfair
iPhone;551147 Wrote: Yes the top of the page says Squeezebox Touch because that is the player you came in under, but the info is about Squeezebox, any Squeezebox. That's exactly my point! So, using your argument, any visitor / potential customer would read that part of the website headed Squeezebox Touch and understand that the info therein implies a general statement about all SBs but does not / might not apply to the Touch, would they? Somehow, I doubt it. The website needs more info and less ambiguity. For example, under the General section of the Specifications link, we have USB host connector for accessing music and photos via USB drive or USB key -- absolutely no mention anywhere of the exact USB requirements / limitations, e.g. max 32GB for USB sticks (as some have mentioned on the forums, if indeed there is a limit), USB certification / specs, etc. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=79199 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] NOT READY FOR PRIME TIME (music) PLAYER
No, you're not being a worry wart(!), but your concerns are valid. I, too, am very disappointed with things as they stand, and I have spent half a grand on two SBTs with the initial expectations that they would do what they say on the tin -- or rather what the website wording states. They don't, and my initial posts were met with disdain by several on the forum when I mentioned consumer regulations in the UK, designed primarily to protect consumers from companies selling products that are not fit for purpose and/or do not perform according to how they are described on the vending website. In fact, I bet if we were to conduct a poll among SBT users on here, as to whether they are satisfied with their purchase / whether the SBT does what they expected it to / whether the SBT performs all features as expected, we'd get a mixture of responses. So, yes, I would hold off on getting one, at least until the developers have sorted out the firmware and have addressed the numerous problematic issues detailed herein, which seem mostly associated with HDD recognition / reliabile connectivity issues. Anyone who says this is nonsense -- well, just read the numerous posts to this effect. If I know someone personally who is looking to buy a media streamer / network music player that purports to do what the website states, in this case, and I quote verbatim from Logitech's website: You can access music and pictures stored on flash drives and memory cards. and It doesnt matter if your library includes 100 tracks or 100,000. -- well, I can't simply recommend it with the software in its current incarnation, again based on both my experience and that of other users. Would you buy a car, knowing that some owners have had to return that same model to the garage / go on a car-user forum / call customer support to get it to work reliably, because it drove fine for 100 miles, but then stopped working? Cheers, and spend your money wisely! -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=79118 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] internal server doesn't finish the scan
...Interesting, isn't it, how Logitech's website detailing the Touch's feature states, and I quote verbatim: It doesnt matter if your library includes 100 tracks or 100,000. and You can access music and pictures stored on flash drives and memory cards. I've paid over half a grand for two SBTs, and so far, as the posts on the forum reflect, my experiences have been mixed, leaving me largely disappointed at the SBT's poor stability in normal use. Time for Logitech to amend the website wording? I live in the hope that FW updates beyond 7.6 (no substantial improvement sadly from 7.5) render a better, more stable hardware. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78943 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
[SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
As a purchaser of two new Squeezebox Touches (and long-time user of previous SB products), I, like other users, am disappointed and frustrated with its unreliable functionality concerning its connectivity with external HDDs. I have read and followed the manuals to the letter, followed customer support's advice, and followed numerous posts on the forum, and still there are major connectivity issues in getting files to play reliably from USB-connected HDDs. Seeing as the Touch's major selling point is its purported ability to play music files from attached USB HDDs and memory sticks, I am disappointed that Logitech evidently have not developed this feature to its fullest extent prior to the product's release on the market. In the UK, the Sale of Goods Act 1979 states that goods sold by a trader must be (1) as described; (2) of satisfactory quality; and (3) fit for purpose. The SB Touch in my experience fails with regard to (1) and (3), so I am currently liaising with Trading Standards and the Office of Fair Trading to formulate appropriate action. It is a criminal offence in the UK for a manufacturer to release a product that fails to meet one or more of these aforementioned points. Trading Standards, under British law, takes appropriate action as it sees fit. I look forward to hearing from the company's staff in due course, and if I do not receive a satisfactory response and outcome to these serious problems, this issue will be escalated further. I am sorry to be blunt in this matter, but it is unacceptable for a product not to perform according to its description. British laws for consumer products are comprehensive and protective in this regard. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
Thanks -- Can I also say to other British SBT users: if, after having tried all the steps that I mentioned in my first post, you too are not satisfied with the overall function of the SBT, please do contact The Office of Fair Trading (http://www.oft.gov.uk/). They keep notes on all individuals' complaints and of the companies/traders mentioned, and, as aforementioned, will take action as deemed appropriate. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
Thanks for your input. FYI: yes, I have made numerous efforts to troubleshoot the problems I've been having, with several different members of Logitech's technical support team, both via phone and via email. I have read at great length the numerous posts on this forum about other users' experiences with the SBT, and the solutions offered. I am not a techie newbie or someone who is afraid to go the extra mile to sort out a technical problem, but on the other hand, I do not expect to have to invest many hours of my own time trying to rectify problems that should have been sorted out at the development stage. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
Thanks for your input. FYI: yes, I have made numerous efforts to troubleshoot the problems I've been having, with several different members of Logitech's technical support team, both via phone and via email. I have read at great length the numerous posts on this forum about other users' experiences with the SBT, and the solutions offered. I am not a techie newbie or someone who is afraid to go the extra mile to sort out a technical problem, but on the other hand, I do not expect to have to invest many hours of my own time trying to rectify problems that should have been sorted out at the development stage. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
zen2000;543610 Wrote: I have the exact same hard drive and it works fine even without a powered usb hub. I initially had the same problem as yours and thought it was due to the lack of external power. After using a powered usb hub I still had the same problem. My solution was to do a factory reset and a wipe and rescan. So far it has worked great WITHOUT any external power (powered usb hub) and spins up fine after it goes to sleep. Thanks, zen2000 and iPhone -- Ah, now whether or not to use the USB hub(!) OK, could you please detail the exact sequence that you carried out with connecting the drive and the factory reset, etc.? I have done quite a few resets now in between connecting the drive and scanning. I presume the sequence is (and this is what I have been doing): eject drive; push reset button at back and wait a few seconds for startup sequence; configure the ethernet connections again; reconnect drive; and wait for scan to finish. There appears to be differing opinions as to whether to use a mains-powered USB hub or just to connect the drive directly to the back of the SBT. zen2000 -- what power options have you set your Seagate Go drive to? Thanks everyone. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
Thanks iPhone and everyone else, for taking the time to provide help and suggestions. I'll try your suggestions, with the factory reset etc. and will report back on my findings in due course. Thanks again. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
m1abrams;543621 Wrote: I have a FreeAgent Xtreme drive (not the go, but the full sized version) and have not used it with my Touch but did notice that it would be problematic on my PC when it would sleep. It would take an extremely long time to come out of sleep mode to the point that I found it unusable and got rid of sleep all together. So it may be possible that your drive is just taking too long to wake up. Thanks m1abrams -- Ah -- maybe that's the issue here. I wonder if there's anything else that one could reconfigure on the HDD's settings. Like I said before, I can change the sleep times, and there's an option to cancel sleep altogether on the drive, but surely that would reduce the life of the HDD. zen2000 mentioned that his exact same make/model of HDD worked fine after reset/wipe/rescan -- what power settings do you have on your drive? -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
Thanks, NS1. In my case, I had only the USB HDD, no SD card, connected. I'll report my findings, as per recommended course of action, very soon. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
Thanks Mortslim and all others, for your replies and advice on this issue. I have decided to remove my initial posts on this issue, since I do not wish my initial posts to be misinterpreted or to cause offence to anyone. The issues I was having before appear to have been resolved, after considerable configuration changes and tweeking. My initial post mentioned that I was having problems in getting the SBT to recognize the HDD. This issue has now been resolved, and I am quite happy with things as they are at the moment. Again, thanks to all those who have helped out with this issue. Best wishes, SomersetGuy -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
Re: [SlimDevices: Touch] Logitech please take note: UK Sale of Goods Act 1979
zen2000;543727 Wrote: I have mine set to the default ( I think 5 or 10 minutes for spin down) and I also disabled the hd activity lights (settings are in software) to minimize power usage since I am not using any external power. .. I ejected my drive first then went to the factory reset option from the touch menu(If you use the reset button I think you have to hold it down for 15 seconds or more to do a full factory reset).Because it was easier for me, I took the hard drive to my computer and deleted the .squeezebox folder so it would rebuild it from scratch when I reconnected it. Many thanks, Zen2000 (and iPhone) for your advice. I took the steps you both mentioned, and so far the HDD/SBT connectivity appears to be very good and stable now. -- SomersetGuy SomersetGuy's Profile: http://forums.slimdevices.com/member.php?userid=38022 View this thread: http://forums.slimdevices.com/showthread.php?t=78323 ___ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
