Re: [Ubuntu-phone] E5 OOB exerience

2016-03-22 Thread Matthew Paul Thomas
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Michi Henning wrote on 21/03/16 05:49:
> ...
> 
> On my first attempt to set up Wifi access, I selected my network, 
> tapped “Show password”. Then, every time I hit a key on the OSK, I
>  ended up with three or four random characters. It was impossible 
> to enter the password. I put the phone down for a while. Returned 
> to it (screen had locked itself in the mean time), and tried
> again, this time without “Show password”. On this second attempt,
> the keyboard worked as it should.

“single tap causes many letters sometimes”


> After setup (I allowed location data), the phone correctly got my 
> location (well, within 10 km or so—there is no SIM in the phone). 
> However, it still set my time zone to UTC+0, even though it should 
> be UTC+10.

“time & date menu should have option to probe for location via GPS”


> The today scope showed me the weather in Brisbane (well, near 
> there), using Fahrenheit units. Here in Australia, we use Celsius 
> but neither Today scope nor Weather scope allow me to change
> units. After changing the language to English (Australia), I get
> Celsius. However, I prefer to use US English for spelling and the
> like. Mashing language and units together in this way is fine for
> setting defaults, but not if there is no way to change one without
> also changing the other.
> 
> ...

“Can't change locale settings (e.g. language, 12/24-hour time, date
format) independently” 

Michi Henning wrote on 21/03/16 07:46:
> ...
> 
> Now the settings up shows me “Previous Networks” and “Connect to 
> hidden network…”. (My network is not hidden.) When I tap on
> “Previous networks”, I get a completely blank page. (Why does it
> invite my to look at previous networks when there aren’t any?)

I have a checklist for designing things, which includes this:

For every list:

6.  What should happen if it has zero items? (Should there be
placeholder text or imagery?)


This “Previous networks” problem, while minor, was a case of me
failing to follow my own checklist. I did not consider the case where
there are no previous networks. Reported.


> No wifi networks are shown at all now, even though there are
> several around.
> 
> Pulling down on the network indicator has the same problems. It 
> doesn’t offer me any networks I could connect to.

This suggests a problem with Network Manager.

Michi Henning wrote on 21/03/16 07:28:
> 
> To the customer, it doesn’t matter how hard people are working, or 
> how many people Canonical employs for this. To the customer, only
> one thing matters: whether the thing works adequately or not.

Exactly right. It doesn’t matter how many people are working on it.
And it doesn’t matter how quickly it’s improving. What matters is
whether, right now, it works.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-22 Thread John McAleely
On 21 March 2016 at 22:01, Michi Henning 
wrote:

> > I believe it is the expected behaviour for mobile phone OEMs to make
> phones in batches, and for those batches to be sold with the software that
> was current at the time of production. It's particularly expensive to
> re-visit a phone already made, so I believe no-one routinely updates the
> software between manufacture and the customer getting it.
> >
> > We certainly need to consider how long the OOBE lives in such a batch
> manufacturing world, and I believe you will see bugs which impact the
> experience between first boot and first OTA are given release-blocking
> status as a consequence.
>
> The first few minutes after the phone comes out of the box the most
> important minutes in the life of that phone (at least for Canonical).
>
> I realize that it’s impossible to ensure that phones have a recent image.
> But the problems I experienced apparently are unrelated to the age of the
> image. After I updated to 9.1, all the issues I saw persisted. (The one
> issue that might related to the old image was the stuck first reboot after
> the upgrade.)
>
> All this is about looking at the world from the perspective of a
> non-technical person who buys the phone and living through their
> experience. If a customer goes through the same experience as me, that’s a
> lost customer for sure. We need to evaluate and test our software from the
> perspective of a non-technical user. If we don’t, we completely miss our
> audience.
>
> If I can’t reliably connect to my wifi network OOB, that’s a killer bug.
> If I can’t transfer my music collection, that’s another killer bug.
>

I entirely agree with all of that. My agenda was to make it clear that
'fixing it in a recent OTA' doesn't help as much as some members of this
list might wish, due to the nature of the manufacturing process.

J
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> I believe it is the expected behaviour for mobile phone OEMs to make phones 
> in batches, and for those batches to be sold with the software that was 
> current at the time of production. It's particularly expensive to re-visit a 
> phone already made, so I believe no-one routinely updates the software 
> between manufacture and the customer getting it.
> 
> We certainly need to consider how long the OOBE lives in such a batch 
> manufacturing world, and I believe you will see bugs which impact the 
> experience between first boot and first OTA are given release-blocking status 
> as a consequence.

The first few minutes after the phone comes out of the box the most important 
minutes in the life of that phone (at least for Canonical).

I realize that it’s impossible to ensure that phones have a recent image. But 
the problems I experienced apparently are unrelated to the age of the image. 
After I updated to 9.1, all the issues I saw persisted. (The one issue that 
might related to the old image was the stuck first reboot after the upgrade.)

All this is about looking at the world from the perspective of a non-technical 
person who buys the phone and living through their experience. If a customer 
goes through the same experience as me, that’s a lost customer for sure. We 
need to evaluate and test our software from the perspective of a non-technical 
user. If we don’t, we completely miss our audience.

If I can’t reliably connect to my wifi network OOB, that’s a killer bug. If I 
can’t transfer my music collection, that’s another killer bug.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning

> On 22 Mar 2016, at 1:31 , Andrew Hayzen  wrote:
> 
> Hi Michi,
> 
> The weather-app [0] allows you to adjust your Units :-) Maybe you can use 
> that as a stop-gap for now.

Andrew, the point is not whether there is a work-around. It don’t need a 
stop-gap, in the sense that I use the phone only for testing. The point is that 
an ordinary user gets to see Fahrenheit in the Today scope when they want 
Celsius. There is no obvious way to address the problem because the places the 
user would look (the settings in the Today scope, settings in the weather 
scope, and the settings app) don’t allow the units to be changed.

The ordinary average user will walk away and go “this phone is no good, it can 
only show me temperatures in the wrong units”.

Cheers,

Michi.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> Sounds like either your phone or install is seriously borked - I'd reflash 
> with the bootstrap option and see if that helps. Also, check that your 
> software system actually updated. Are you still on OTA 2, or is it 9.5? It 
> may be that such a big update (2 to 9.5) didn't work - the software has been 
> released incrementally. Don't give up yet - the BQ 4.5 is essentially the 
> same hardware (sans the screen), and I have none of those issues.

Well, the update to OTA-9.1 worked just fine, except for the first reboot 
problem. The phone tells me it has 9.1 installed (image 10).

I left the phone lying on the table and went out for a few hours. I didn’t 
change anything, didn’t reboot, didn’t install anything, etc. Three hours 
later, the OSK suddenly worked.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Julia Palandri
Hi Michi,

On Mon, Mar 21, 2016 at 8:46 AM, Michi Henning 
wrote:

> > The big question for me is this. You were obviously running the system
> with quite old software, the OTA update has resolved that now. So, you are
> assessing the system as it is today based on an experience with out of date
> code. Is it still the same after the update?
>
> Well, let’s see…
>
> USB transfer is still unusable. It might be a VMWare problem, which I’ll
> verify when I get back from holidays.
>
> The phone still is set to the wrong time zone.
>
> The language and units are still tied together, so I can have either US
> English and Fahrenheit, or Australian English and Celsius. But US English
> and Celsius is impossible.
>
> It tried to reproduce the issue with entering the Wifi password.
>
>
I'm so happy a person with the knowledge to solve these things is using the
phone! This way the phone will only get better :)

Now, (more) seriously: Some of the things you mention could be hw related.
Maybe you want to run a couple of the screen tests in checkbox?
Some other of your findings could be already reported. I suggest you browse
launchpad a little bit to +1 the issues you found already reported, and
report those which aren't there yet.

I'm using the phone as my only device and I do find bugs. A lot of them. I
do get frustrated. I also discover new things that would be handy to have.
I try to talk with the people involved to ask for their opinion and see if
we can make it a better experience for users. Not only because it's my job
but also because I'd personally like it to be successful. Because I do
believe in Free Software and because I do believe it's a nice thing to have
alternatives. Sure android is comfortable. Not perfect, but good enough,
and, again, quite comfortable. I also find it insecure. So I like the idea
of having an option, for me and for others.

I don't agree with all of the decisions that have been made about the
phone, nor do I know all the circumstances under which they were made. But
I'd be really happy to see more people using the phone and helping it get
better sooner. Even, and maybe specially, people from Canonical. I know for
a lot (maybe most of them?) it's not part of their job. And even if you
work on the phone it doesn't mean it's your job to use it on a daily basis.
But I feel it's surely a good way to find problems and solutions at a
faster pace, which is something I think we'd all appreciate.

As a side note, *I* think (and this opinion is entirely personal) ranting
on a public list does not help you solve your issues with the phone nor
does help the company or the community around it. It does make me happy,
however, to see the people from that community answering your questions in
a way that makes me feel sure I do want this project to succeed.

BR,

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Julia
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Andrew Hayzen
Hi Michi,

The weather-app [0] allows you to adjust your Units :-) Maybe you can use
that as a stop-gap for now.

Andrew

 0 - https://developer.ubuntu.com/en/community/core-apps/weather/

On 21 March 2016 at 15:31, Andrew Hayzen  wrote:

> Hi Michi,
>
> The weather-app [0] allows you to adjust your Units :-) Maybe you can use
> that as a stop-gap for now.
>
> Andrew
>
>  0 - https://developer.ubuntu.com/en/community/core-apps/weather/
>
> On 21 March 2016 at 15:04, knitzsche  wrote:
>
>>
>>
>> On 03/21/2016 05:28 AM, Timo Jyrinki wrote:
>>
>>> On Mon, Mar 21, 2016 at 7:49 AM, Michi Henning 
>>> wrote:
>>>
 The today scope showed me the weather in Brisbane (well, near there),
 using Fahrenheit units. Here in Australia, we use Celsius but neither Today
 scope nor Weather scope allow me to change units. After changing the
 language to English (Australia), I get Celsius. However, I prefer to use US
 English for spelling and the like. Mashing language and units together in
 this way is fine for setting defaults, but not if there is no way to change
 one without also changing the other.

>>>
>>> This would be part of
>>> https://bugs.launchpad.net/today-scope/+bug/1547981
>>>
>>
>> The code in question is The Weather Channel scope/ubuntu-rest-scopes
>> (which is aggregated by the Today scope), not the Today scope, as now
>> reflected in the bug tasks.
>>
>> cheers
>>
>>
>>
>>> -Timo
>>>
>>>
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>
>
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread John McAleely
On 21 March 2016 at 09:08, Timo Jyrinki  wrote:

> you. That won't happen with the new products, but if that was a recent
> purchase (not known in your case) I think the factory images really
> should get upgraded occasionally.



I will start by breaking a small confidence. I shipped Michi the phone in
question (unless he got another E5 recently!), and I believe it came from a
batch that Canonical acquired around the time of launch. It is therefore
quite old.

It is standard practice for us to issue fresh factory images to OEMs like
BQ with each OTA release.

I believe it is the expected behaviour for mobile phone OEMs to make phones
in batches, and for those batches to be sold with the software that was
current at the time of production. It's particularly expensive to re-visit
a phone already made, so I believe no-one routinely updates the software
between manufacture and the customer getting it.

We certainly need to consider how long the OOBE lives in such a batch
manufacturing world, and I believe you will see bugs which impact the
experience between first boot and first OTA are given release-blocking
status as a consequence.

J
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread knitzsche



On 03/21/2016 05:28 AM, Timo Jyrinki wrote:

On Mon, Mar 21, 2016 at 7:49 AM, Michi Henning  wrote:

The today scope showed me the weather in Brisbane (well, near there), using 
Fahrenheit units. Here in Australia, we use Celsius but neither Today scope nor 
Weather scope allow me to change units. After changing the language to English 
(Australia), I get Celsius. However, I prefer to use US English for spelling 
and the like. Mashing language and units together in this way is fine for 
setting defaults, but not if there is no way to change one without also 
changing the other.


This would be part of https://bugs.launchpad.net/today-scope/+bug/1547981


The code in question is The Weather Channel scope/ubuntu-rest-scopes 
(which is aggregated by the Today scope), not the Today scope, as now 
reflected in the bug tasks.


cheers



-Timo



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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
>   My guess would be that this is a touch input problem, rather than a
> keyboard specific problem but that it's just more visible in the
> keyboard because that's one of the only things that supports
> multitouch. To verify that hypothesis could you try installing the
> Finger Painting app from the store and see if multiple lines appear
> when you try drawing with a single finger?

The finger painting app works fine.

>  If so, that'd definitely suggest some sort of (presumably hardware?)
> issue in the touch detection itself.

I don’t think so because everything else seems to be working just fine. I can 
tap on icons, swipe, etc. The right thing happens all the time. Except for the 
OSK.

Cheers,

Michi.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Mike Sheldon
On Mon, 2016-03-21 at 18:30 +1000, Michi Henning wrote:
> I start entering my password. The first letter works. Then I hit the
> second letter. It’s an ‘a’. I tap the ‘a’ and the text widget shows
> me “fga”.
> 
> I randomly tap a few other letters. Sometimes I get a single letter
> echoed, sometimes two, three or four. Even the backspace key produces
> two or three letters.

 Hi Michi,

  My guess would be that this is a touch input problem, rather than a
keyboard specific problem but that it's just more visible in the
keyboard because that's one of the only things that supports
multitouch. To verify that hypothesis could you try installing the
Finger Painting app from the store and see if multiple lines appear
when you try drawing with a single finger?

 https://uappexplorer.com/app/finger-painting.bhdouglass

 If so, that'd definitely suggest some sort of (presumably hardware?)
issue in the touch detection itself.

Thanks,
 Mike

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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michael Zanetti


On 21.03.2016 10:08, Timo Jyrinki wrote:
> On Mon, Mar 21, 2016 at 10:30 AM, Michi Henning
>  wrote:
>> This is starting to look like there is something seriously wrong with input 
>> in general, for any text input field. For example, when I simply press and 
>> hold down the backspace key, the phone madly types random letters, and I can 
>> here the vibrator humming like crazy. So, is this a software issue, or do I 
>> simply have a phone with a bad touch screen?
> 
> You should take this to IRC or somewhere to chat with someone who
> knows about OSK, mailing list is a hard place to debug things. Your
> OSK seems really misbehaving, completely abnormal. It may be related
> to some of the other problems you're having too.

I've found this issue with the OSK getting lost. It's siloed but not
landet yet.

> 
> As for the other problems, I believe the biggest problem in addition
> to your hw specific problem(s) was shipping with ancient software to
> you. That won't happen with the new products, but if that was a recent
> purchase (not known in your case) I think the factory images really
> should get upgraded occasionally. Even if OTA-9 does not fix all the
> problems or feature gaps in the world, it does fix a truck/shipload of
> those. OTA-10 will also bring lots of new things and fixes.

Yeah, that's indeed a huge problem IMO. The images on those devices are
ancient indeed and you only get to OTA after all that setup stuff.

> 
> You need to set the timezone in date settings yourself, NITZ
> support isn't available AFAIK yet although I don't find a bug now so
> I'm not sure.
> 
> Wifi problem is something specific to your case like OSK, it's also
> something most people have no problems with as far as I know. MTP as a
> protocol is not very well suited for mass transfers in my experience,
> but using VMWare could hinder it too. I haven't had big problems
> myself, mainly when copying photos in and out on Ubuntu.
> 
> Most of your issues seem atypical (aside from whatever OOB experience
> with ancient software) and should be debugged one by one. There are
> also real problems, slowdown bugs and feature gaps (like that NITZ)
> but yours are something else.
> 
> -Timo
> 



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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Timo Jyrinki
On Mon, Mar 21, 2016 at 7:49 AM, Michi Henning  wrote:
> The today scope showed me the weather in Brisbane (well, near there), using 
> Fahrenheit units. Here in Australia, we use Celsius but neither Today scope 
> nor Weather scope allow me to change units. After changing the language to 
> English (Australia), I get Celsius. However, I prefer to use US English for 
> spelling and the like. Mashing language and units together in this way is 
> fine for setting defaults, but not if there is no way to change one without 
> also changing the other.

This would be part of https://bugs.launchpad.net/today-scope/+bug/1547981

-Timo

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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Timo Jyrinki
On Mon, Mar 21, 2016 at 10:30 AM, Michi Henning
 wrote:
> This is starting to look like there is something seriously wrong with input 
> in general, for any text input field. For example, when I simply press and 
> hold down the backspace key, the phone madly types random letters, and I can 
> here the vibrator humming like crazy. So, is this a software issue, or do I 
> simply have a phone with a bad touch screen?

You should take this to IRC or somewhere to chat with someone who
knows about OSK, mailing list is a hard place to debug things. Your
OSK seems really misbehaving, completely abnormal. It may be related
to some of the other problems you're having too.

As for the other problems, I believe the biggest problem in addition
to your hw specific problem(s) was shipping with ancient software to
you. That won't happen with the new products, but if that was a recent
purchase (not known in your case) I think the factory images really
should get upgraded occasionally. Even if OTA-9 does not fix all the
problems or feature gaps in the world, it does fix a truck/shipload of
those. OTA-10 will also bring lots of new things and fixes.

You need to set the timezone in date settings yourself, NITZ
support isn't available AFAIK yet although I don't find a bug now so
I'm not sure.

Wifi problem is something specific to your case like OSK, it's also
something most people have no problems with as far as I know. MTP as a
protocol is not very well suited for mass transfers in my experience,
but using VMWare could hinder it too. I haven't had big problems
myself, mainly when copying photos in and out on Ubuntu.

Most of your issues seem atypical (aside from whatever OOB experience
with ancient software) and should be debugged one by one. There are
also real problems, slowdown bugs and feature gaps (like that NITZ)
but yours are something else.

-Timo

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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Mitchell Reese
Sounds like either your phone or install is seriously borked - I'd 
reflash with the bootstrap option and see if that helps. Also, check 
that your software system actually updated. Are you still on OTA 2, or 
is it 9.5? It may be that such a big update (2 to 9.5) didn't work - the 
software has been released incrementally. Don't give up yet - the BQ 4.5 
is essentially the same hardware (sans the screen), and I have none of 
those issues.


Mitchell

On 21/03/16 19:32, Michi Henning wrote:

On 21 Mar 2016, at 18:28 , Gareth France  wrote:

STOP! Don't reflash just yet. The OSK issue I experienced a little while back 
and a reboot solved this. You will just have to trust me when I say this 
experience is the exception and not the rule. The delays you encountered when 
trying to select show password haunt me, especially when trying to hit the make 
call button or switching from a text preview to the text messaging app. This is 
something that it being caused by several issues and is being solved in stages.

Well, the reboot doesn’t make any difference. The OSK is misbehaving, that much 
is clear. I don’t know whether that’s a hardware defect or not though.


It sounds to me like you are wrapping yourself up in issues and getting too 
worked up about it. Perhaps time to give it a break for a bit and return to it 
refreshed?

I don’t think the problem is me being tired. The problem is too many things 
being unreliable all at once.

Michi.



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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Simplehuman
I don't really have any problem you described. I'm using Meizu MX4 for 
several month as a main phone and don't observe such critical bugs, at 
least for now (sometimes shit happens, but fixed quickly. It is 
excusably due to system "kids age").


So did you update your phone? If so, it is better to try reflashing it 
with --bootstrap option.


You got this phone with really very old and buggy version, as I know 
phones with such old versions just aren't sold in stores. I got my Meizu 
MX4 with OTA-6 update and didn't experience any of this bugs described.


Also u could get defective phone.

P. S. You can change Fahrenheit to Celsius in Weather app options.


21.03.2016 10:32, Michi Henning пишет:

On 21 Mar 2016, at 18:28 , Gareth France  wrote:

STOP! Don't reflash just yet. The OSK issue I experienced a little while back 
and a reboot solved this. You will just have to trust me when I say this 
experience is the exception and not the rule. The delays you encountered when 
trying to select show password haunt me, especially when trying to hit the make 
call button or switching from a text preview to the text messaging app. This is 
something that it being caused by several issues and is being solved in stages.

Well, the reboot doesn’t make any difference. The OSK is misbehaving, that much 
is clear. I don’t know whether that’s a hardware defect or not though.


It sounds to me like you are wrapping yourself up in issues and getting too 
worked up about it. Perhaps time to give it a break for a bit and return to it 
refreshed?

I don’t think the problem is me being tired. The problem is too many things 
being unreliable all at once.

Michi.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning

> On 21 Mar 2016, at 18:28 , Gareth France  wrote:
> 
> STOP! Don't reflash just yet. The OSK issue I experienced a little while back 
> and a reboot solved this. You will just have to trust me when I say this 
> experience is the exception and not the rule. The delays you encountered when 
> trying to select show password haunt me, especially when trying to hit the 
> make call button or switching from a text preview to the text messaging app. 
> This is something that it being caused by several issues and is being solved 
> in stages.

Well, the reboot doesn’t make any difference. The OSK is misbehaving, that much 
is clear. I don’t know whether that’s a hardware defect or not though.

> It sounds to me like you are wrapping yourself up in issues and getting too 
> worked up about it. Perhaps time to give it a break for a bit and return to 
> it refreshed?

I don’t think the problem is me being tired. The problem is too many things 
being unreliable all at once.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> So, I guess it’s a reflash now, with —bootstrap, in the hope that I’ll 
> eventually get a keyboard.

No need to bootstrap. I just did a reboot. Now I’m getting the OSK again. 
Previously, the OSK went missing not just for the wifi password, but for 
absolutely everything.

So, I can finally try to enter my password so I can connect to my wifi network. 
I tap “Show password”. It takes two taps to get the green tick box.

I start entering my password. The first letter works. Then I hit the second 
letter. It’s an ‘a’. I tap the ‘a’ and the text widget shows me “fga”.

I randomly tap a few other letters. Sometimes I get a single letter echoed, 
sometimes two, three or four. Even the backspace key produces two or three 
letters.

This is starting to look like there is something seriously wrong with input in 
general, for any text input field. For example, when I simply press and hold 
down the backspace key, the phone madly types random letters, and I can here 
the vibrator humming like crazy. So, is this a software issue, or do I simply 
have a phone with a bad touch screen?

Michi.



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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> Pulling down on the network indicator has the same problems. It doesn’t offer 
> me any networks I could connect to.
> 
> I suppose the next step will be to reboot to see whether that changes 
> anything.

Sure enough, after a reboot, I can see the available networks again. So, I made 
the mistake of disconnecting from my network and telling the phone to forget 
that network. Thereafter, I ended up in a state where the phone didn’t show me 
any wifi networks. (It did invite me to look at the previous networks though, 
even though there weren’t any.)

So, I figured, now that it’s shown, I’ll connect to my network again. So, I tap 
the name of my network in the list and get the little dialog to enter the 
network password. Because I’m trying to reproduce the earlier error with the 
on-screen keyboard, I tap “Show password”. Nothing happens. I tap “Show 
password” again. Still nothing happens. I tap “Show password” on the text 
instead of the tick box. Nothing. Then I madly stab at the tick box several 
times. Low and behold, it turns into a green tick, after considerable delay.

At this point, there is a blinking cursor in the text entry field for the 
password, but no OSK. I tap on the text box so I get the OSK. No OSK appears. I 
tap again. No OSK. Just brilliant.

I tap cancel to get back to the network list, and tap my network again. I tap 
the “Show password” tick box. No reaction. I tap it a second time. This time it 
turns green. I tap on the text entry field. No keyboard.

Rinse and repeat: This time, I tap on the network name, the password dialog 
appears, and I manage to turn on “Show password” on the very first tap. But I 
still can’t enter the password because it appears impossible to get the OSK to 
appear.

So, I return to the network list. In an attempt to reset things so I can try 
again, I tap the toggle to turn Wifi off. The list of networks goes empty, as 
expected. Then I tap the toggle again to turn wifi back on. The toggle turns 
green, as expected. But now, the network list is empty again, and there is no 
way to bring it back.

Time for another reboot.

Oh, wait, no. About two minutes later, just as I’m about to reboot, suddenly 
the network list appears. So, I again try to enter my network password. I 
can’t, because there is no keyboard.

So, I guess it’s a reflash now, with —bootstrap, in the hope that I’ll 
eventually get a keyboard.

This is ridiculous.

If I can produce this many bugs without even seriously trying in the first two 
hours after receiving the phone, I really wonder what’s going on during testing.

Let me put this very clearly: with this level of UI design and software 
reliability, we will lose 90% of all customers in the first day after purchase. 
This is a lot worse than just “not yet ready”. This is unusable.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Gareth France

On 21/03/16 07:30, Mitchell Reese wrote:
I get your point, but I disagree - I think touch is ready, and getting 
better every day. Have temporarily switched back to android due to a 
broken bq screen - I can't wait for my replacement to arrive! With all 
the quirks, difficulties, and missing apps, the overall experience is 
way better than android. Looking forward to ditching my Moto E with 
Marshmallow installed...
When my screen broke I simply plugged in a mouse and carried on 
regardless. I loved the feeling of being unstoppable! No, it's certainly 
not ready. My phone runs slower than a glacier at times. It's so very, 
very close though.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Gareth France

On 21/03/16 07:34, Michi Henning wrote:

Given what just happened to me, I’d say this is quite a long way from ready.

If we want to be taken seriously, we had better lift our game.
The big question for me is this. You were obviously running the system 
with quite old software, the OTA update has resolved that now. So, you 
are assessing the system as it is today based on an experience with out 
of date code. Is it still the same after the update?


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Nathan Haines

On 03/21/2016 12:38 AM, Gareth France wrote:

The big question for me is this. You were obviously running the system
with quite old software, the OTA update has resolved that now.


No, the OTA update broke the phone.  Which is a pretty big deal.

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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> The big question for me is this. You were obviously running the system with 
> quite old software, the OTA update has resolved that now. So, you are 
> assessing the system as it is today based on an experience with out of date 
> code. Is it still the same after the update?

Well, let’s see…

USB transfer is still unusable. It might be a VMWare problem, which I’ll verify 
when I get back from holidays.

The phone still is set to the wrong time zone.

The language and units are still tied together, so I can have either US English 
and Fahrenheit, or Australian English and Celsius. But US English and Celsius 
is impossible.

It tried to reproduce the issue with entering the Wifi password.

So, I went to the Settings up and said “Forget this network” to get rid of the 
current connection.

After doing that, I figured I can re-connect and re-enter the password. No joy.

Now the settings up shows me “Previous Networks” and “Connect to hidden 
network…”. (My network is not hidden.) When I tap on “Previous networks”, I get 
a completely blank page. (Why does it invite my to look at previous networks 
when there aren’t any?) No wifi networks are shown at all now, even though 
there are several around.

Pulling down on the network indicator has the same problems. It doesn’t offer 
me any networks I could connect to.

I suppose the next step will be to reboot to see whether that changes anything.

See what I mean when I say that this far from ready?

I haven’t even tried to use the phone in earnest yet, and I’ve run into six 
separate problem by now, all within an hour or so.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Mitchell Reese
Well, I did do that for about a week - then the screen started playing 
up with the mouse, and making it worse than unusable. (sigh) At the end 
of the day I've got 2 businesses to run, and using the broken screen 
wasn't helping. Will keep the Moto E for a backup, but looking forward 
to having my Touch device working again.


M

On 21/03/16 18:33, Gareth France wrote:

On 21/03/16 07:30, Mitchell Reese wrote:
I get your point, but I disagree - I think touch is ready, and 
getting better every day. Have temporarily switched back to android 
due to a broken bq screen - I can't wait for my replacement to 
arrive! With all the quirks, difficulties, and missing apps, the 
overall experience is way better than android. Looking forward to 
ditching my Moto E with Marshmallow installed...
When my screen broke I simply plugged in a mouse and carried on 
regardless. I loved the feeling of being unstoppable! No, it's 
certainly not ready. My phone runs slower than a glacier at times. 
It's so very, very close though.





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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Mitchell Reese
Fair enough! That said, I'm surprised you got shipped a phone with 
version 2 on it - I suspect coming direct from Canonical had something 
to do with it. Sounds like a really sucky experience, but I'm interested 
in your feedback once you try the most recent system. I'm not developing 
the system myself, but a user who finds it more than adequate for my needs.


Mitchell

On 21/03/16 18:34, Michi Henning wrote:

On 21 Mar 2016, at 17:30 , Mitchell Reese  wrote:

I get your point, but I disagree - I think touch is ready, and getting better 
every day.

Given what just happened to me, I’d say this is quite a long way from ready.

If we want to be taken seriously, we had better lift our game.

Michi.



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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning

> On 21 Mar 2016, at 17:30 , Mitchell Reese  wrote:
> 
> I get your point, but I disagree - I think touch is ready, and getting better 
> every day.

Given what just happened to me, I’d say this is quite a long way from ready.

If we want to be taken seriously, we had better lift our game.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning

> On 21 Mar 2016, at 17:27 , Mitchell Reese  wrote:
> 
> I'd suggest contacting BQ - assuming that's where you bought the phone from. 

Mitchell, I’m a Canonical developer, and I didn’t pay for the phone. It was 
sent to me by Canonical for my development work.

Not that it makes any difference. What I just went through totally sucks. 
Literally everything I did with the phone since I unpacked it, no matter how 
trivial, has failed. Followed by the “hmmm… I wonder whether the upgrade it 
just flashed has bricked my phone” experience (after the phone didn’t reboot 
following the OTA-9.1 update).

It’s hard to think of a more disappointing experience.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Gareth France

On 21/03/16 07:28, Michi Henning wrote:

I don’t dispute that Canonical has achieved a lot, and has done it with very 
few people and in record time. But that doesn’t change the fact that, had I 
paid money for this phone, after the experience I just had, I would have 
returned it to the store the same day, demanding a refund.

To the customer, it doesn’t matter how hard people are working, or how many 
people Canonical employs for this. To the customer, only one thing matters: 
whether the thing works adequately or not.

What I just experienced is a long way from “working adequately"
Which is why these phones are not being pitched at average Joe customer. 
The people buying them are well aware of what to expect and rather than 
demanding perfection are part of the process that is solving these 
issues and striving for perfection.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Mitchell Reese
I get your point, but I disagree - I think touch is ready, and getting 
better every day. Have temporarily switched back to android due to a 
broken bq screen - I can't wait for my replacement to arrive! With all 
the quirks, difficulties, and missing apps, the overall experience is 
way better than android. Looking forward to ditching my Moto E with 
Marshmallow installed...


M

On 21/03/16 18:24, Gareth France wrote:

On 21/03/16 07:20, Michi Henning wrote:
Still, if if the USB issue turns out to be VMWare related, the other 
points I reported still don’t make for a good user experience.
It is well established that Ubuntu is not yet ready for prime time on 
phones. My handset has not lived up to the bar you set since they day 
I got it yet I wouldn't trade it for the world. Issues are being 
resolved every month and in my opinion the fact a smaller company like 
Canonical has achieved what the likes of Google and Apple have is a 
major achievement. The team working on this is tiny by comparison and 
you wouldn't expect them to be able to complete this journey in 
anything near the time the big boys can.





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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning

> On 21 Mar 2016, at 17:24 , Gareth France  wrote:
>> 
> It is well established that Ubuntu is not yet ready for prime time on phones. 
> My handset has not lived up to the bar you set since they day I got it yet I 
> wouldn't trade it for the world. Issues are being resolved every month and in 
> my opinion the fact a smaller company like Canonical has achieved what the 
> likes of Google and Apple have is a major achievement. The team working on 
> this is tiny by comparison and you wouldn't expect them to be able to 
> complete this journey in anything near the time the big boys can.

I don’t dispute that Canonical has achieved a lot, and has done it with very 
few people and in record time. But that doesn’t change the fact that, had I 
paid money for this phone, after the experience I just had, I would have 
returned it to the store the same day, demanding a refund.

To the customer, it doesn’t matter how hard people are working, or how many 
people Canonical employs for this. To the customer, only one thing matters: 
whether the thing works adequately or not.

What I just experienced is a long way from “working adequately”.

Michi.
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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Gareth France

On 21/03/16 07:20, Michi Henning wrote:

Still, if if the USB issue turns out to be VMWare related, the other points I 
reported still don’t make for a good user experience.
It is well established that Ubuntu is not yet ready for prime time on 
phones. My handset has not lived up to the bar you set since they day I 
got it yet I wouldn't trade it for the world. Issues are being resolved 
every month and in my opinion the fact a smaller company like Canonical 
has achieved what the likes of Google and Apple have is a major 
achievement. The team working on this is tiny by comparison and you 
wouldn't expect them to be able to complete this journey in anything 
near the time the big boys can.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> I don't have those issues either with copying music or wifi - I'd be 
> interested to know which update the phone came with, and what the current one 
> is now. Still very early days for the system, but I much prefer it to 
> android. Good luck, and send me an email with anymore ideas for Australian 
> content.

The originally installed image was build 2. The new one is OTA-9.1 (build 10).

I’m doing this on a MacBook Pro, running Xenial in a Fusion VM. I’ll try the 
USB copy on my desktop and my Chrombook when I get back from holidays. It’s 
possible that the USB problems relate to VMWare.

Still, if if the USB issue turns out to be VMWare related, the other points I 
reported still don’t make for a good user experience.

Michi.


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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Mitchell Reese
Hi Michi - wow, those issues really suck. I've got an Aquaris 4.5 and 
loving it. Until another device with more specs (particularly ram) 
surfaces, I'll be sticking with this device.


I'm in Newcastle, and currently 'local' aussie content isn't prolific. 
Have created webapps for the bureau of meterology (BOM) - Aussie 
Weather, as well as CUA & Bank of Melbourne. I don't have those issues 
either with copying music or wifi - I'd be interested to know which 
update the phone came with, and what the current one is now. Still very 
early days for the system, but I much prefer it to android. Good luck, 
and send me an email with anymore ideas for Australian content.


Cheers,

Mitchell

On 21/03/16 16:49, Michi Henning wrote:

I just got a new Aquaris E5.

The OOB experience was somewhat lacking.

On my first attempt to set up Wifi access, I selected my network, tapped “Show 
password”. Then, every time I hit a key on the OSK, I ended up with three or 
four random characters. It was impossible to enter the password. I put the 
phone down for a while. Returned to it (screen had locked itself in the mean 
time), and tried again, this time without “Show password”. On this second 
attempt, the keyboard worked as it should.

After setup (I allowed location data), the phone correctly got my location 
(well, within 10 km or so—there is no SIM in the phone). However, it still set 
my time zone to UTC+0, even though it should be UTC+10.

The today scope showed me the weather in Brisbane (well, near there), using 
Fahrenheit units. Here in Australia, we use Celsius but neither Today scope nor 
Weather scope allow me to change units. After changing the language to English 
(Australia), I get Celsius. However, I prefer to use US English for spelling 
and the like. Mashing language and units together in this way is fine for 
setting defaults, but not if there is no way to change one without also 
changing the other.

I then copied a bunch of music files onto the phone, using drag and drop from 
Nautilus. The copy started out quite well but, after a few seconds, transfer 
speed got less and less. After a few dozen files, it was down to 20 KB/sec. 
(Each file is a little over 8 KB in size.) Now, after 300 files, it’s still 
copying, but transfer speed has dropped to 6.5 KB per second, and is still 
dropping steadily (5.5 KB per second after 400 files). Now, after 15 minutes of 
waiting, it has transferred 4.2 MB (500 files) out of 8.7 MB total, and it 
tells me that I need to wait another 15 minutes for the remaining 4.5 MB, with 
the reported transfer speed at 4.5 KB/sec.

The summary is that, so far, I tried to do four things: enable Wifi access, get 
the current time, look at the weather, and copy some files into the Music 
folder. Not one of these worked as expected. Not a good first impression.

Anyone know what the appropriate projects in launchpad are to report these 
issues?

Thanks,

Michi.





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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> I then copied a bunch of music files onto the phone, using drag and drop from 
> Nautilus. The copy started out quite well but, after a few seconds, transfer 
> speed got less and less. After a few dozen files, it was down to 20 KB/sec. 
> (Each file is a little over 8 KB in size.) Now, after 300 files, it’s still 
> copying, but transfer speed has dropped to 6.5 KB per second, and is still 
> dropping steadily (5.5 KB per second after 400 files). Now, after 15 minutes 
> of waiting, it has transferred 4.2 MB (500 files) out of 8.7 MB total, and it 
> tells me that I need to wait another 15 minutes for the remaining 4.5 MB, 
> with the reported transfer speed at 4.5 KB/sec.

It is now half an hour later, and the copy is still in progress. It now has 
copied 935 of the 1001 files. Each 8 KB file takes around 6 seconds to copy at 
this point.

Michi.



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Re: [Ubuntu-phone] E5 OOB exerience

2016-03-21 Thread Michi Henning
> It is now half an hour later, and the copy is still in progress. It now has 
> copied 935 of the 1001 files. Each 8 KB file takes around 6 seconds to copy 
> at this point.

In the end, I gave up and stopped the copy at around 950 files because I got 
sick of waiting. In the mean time, the software update in the Settings app had 
downloaded a new image, so I installed that. After flashing, the phone rebooted 
as expected. It has now been sitting on the while start-up screen saying “bq” 
and “powered by unbuntu” for a good ten minutes.

The base image I received the phone with was:

$ system-image-cli -i
current build number: 2
device name: vegetahd
channel: ubuntu-touch/stable/bq-aquaris.en
alias: ubuntu-touch/ubuntu-rtm/14.09
last update: 2015-06-15 08:55:13
version version: 2
version ubuntu: 20150508
version device: 20150527-dd39a0f
version custom: 20150507-685-29-216

I don’t know what the current image is because I can’t get the phone to 
respond. I’ll wait a while longer and then try a forced reboot if it doesn’t 
come up.

Michi.


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[Ubuntu-phone] E5 OOB exerience

2016-03-20 Thread Michi Henning
I just got a new Aquaris E5.

The OOB experience was somewhat lacking.

On my first attempt to set up Wifi access, I selected my network, tapped “Show 
password”. Then, every time I hit a key on the OSK, I ended up with three or 
four random characters. It was impossible to enter the password. I put the 
phone down for a while. Returned to it (screen had locked itself in the mean 
time), and tried again, this time without “Show password”. On this second 
attempt, the keyboard worked as it should.

After setup (I allowed location data), the phone correctly got my location 
(well, within 10 km or so—there is no SIM in the phone). However, it still set 
my time zone to UTC+0, even though it should be UTC+10.

The today scope showed me the weather in Brisbane (well, near there), using 
Fahrenheit units. Here in Australia, we use Celsius but neither Today scope nor 
Weather scope allow me to change units. After changing the language to English 
(Australia), I get Celsius. However, I prefer to use US English for spelling 
and the like. Mashing language and units together in this way is fine for 
setting defaults, but not if there is no way to change one without also 
changing the other.

I then copied a bunch of music files onto the phone, using drag and drop from 
Nautilus. The copy started out quite well but, after a few seconds, transfer 
speed got less and less. After a few dozen files, it was down to 20 KB/sec. 
(Each file is a little over 8 KB in size.) Now, after 300 files, it’s still 
copying, but transfer speed has dropped to 6.5 KB per second, and is still 
dropping steadily (5.5 KB per second after 400 files). Now, after 15 minutes of 
waiting, it has transferred 4.2 MB (500 files) out of 8.7 MB total, and it 
tells me that I need to wait another 15 minutes for the remaining 4.5 MB, with 
the reported transfer speed at 4.5 KB/sec.

The summary is that, so far, I tried to do four things: enable Wifi access, get 
the current time, look at the weather, and copy some files into the Music 
folder. Not one of these worked as expected. Not a good first impression.

Anyone know what the appropriate projects in launchpad are to report these 
issues?

Thanks,

Michi.


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