Re: Problem with an iBook
Mary, perhaps asking a sighted person with a knowledge of fonts and their on-screen presentation to look at the book might give clues as to why words are being spelled out. This information might not help you fix the problem, but it might serve as amunition during the refund process. Crraig On Saturday, June 27, 2015, Mary Otten wrote: > Hi Anna, > I had not tried your suggestions, but I just did with no joy. Speaks green > spells out the letters just like voiceover did, and tapping on the image > prior to starting with a two finger flick down to read all didn't do any > good. I have written Apple accessibility, since I could not find any info > on the refund process. > Thanks for trying to help. This book is on Kindle, and they say text to > speech is enabled. But of course that's not relevant for a voice over user. > It is a cookbook, which is kind of why I wanted it on iBooks, for easier > navigation. Oh well. > Mary > > Sent from my iPhone > > > On Jun 27, 2015, at 7:36 AM, Woody Anna Dresner > wrote: > > > > Hi Mary, > > > > You've probably tried this, but in case you haven't, try tapping where > it says, "Background image" and then flicking down with two fingers. I have > a book with lots of background images, and it reads reasonably well when I > do this. You could also see whether the Speak Screen feature works. Make > sure you've turned on Speak Screen in Settings/General/Accessibility. Then > ask Siri to speak the screen. > > > > I hope that helps. > > > > Best, > > Anna > > > > > > > >> On Jun 27, 2015, at 1:23 AM, Mary Otten > wrote: > >> > >> Hi all, > >> I have many iBooks, and I just bought the first one I have ever had a > serious voiceover problem with. I have things sent to list view for the > table of contents, and I select where I want to start reading. The page > comes up and voiceover says background image. When I start to try to read > it is very sluggish and only spells words out in letters. I tried several > pages all with the same result. Has anyone ever seen a book like this? > >> > >> Sent from my iPad > >> > >> -- > >> The following information is important for all members of the viphone > list. All new members to the this list are moderated by default. If you > have any questions or concerns about the running of this list, or if you > feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. The archives > for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > >> --- > >> You received this message because you are subscribed to the Google > Groups "VIPhone" group. > >> To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com . > >> To post to this group, send email to viphone@googlegroups.com > . > >> Visit this group at http://groups.google.com/group/viphone. > >> For more options, visit https://groups.google.com/d/optout. > > > > -- > > The following information is important for all members of the viphone > list. All new members to the this list are moderated by default. If you > have any questions or concerns about the running of this list, or if you > feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. The archives > for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > > --- > > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com . > > To post to this group, send email to viphone@googlegroups.com > . > > Visit this group at http://groups.google.com/group/viphone. > > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the viphone > list. All new members to the this list are moderated by default. If you > have any questions or concerns about the running of this list, or if you > feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. The archives > for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com . > To post to this group, send email to viphone@googlegroups.com > . > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list,
Re: Problem with an iBook
Hi Anna, I had not tried your suggestions, but I just did with no joy. Speaks green spells out the letters just like voiceover did, and tapping on the image prior to starting with a two finger flick down to read all didn't do any good. I have written Apple accessibility, since I could not find any info on the refund process. Thanks for trying to help. This book is on Kindle, and they say text to speech is enabled. But of course that's not relevant for a voice over user. It is a cookbook, which is kind of why I wanted it on iBooks, for easier navigation. Oh well. Mary Sent from my iPhone > On Jun 27, 2015, at 7:36 AM, Woody Anna Dresner wrote: > > Hi Mary, > > You've probably tried this, but in case you haven't, try tapping where it > says, "Background image" and then flicking down with two fingers. I have a > book with lots of background images, and it reads reasonably well when I do > this. You could also see whether the Speak Screen feature works. Make sure > you've turned on Speak Screen in Settings/General/Accessibility. Then ask > Siri to speak the screen. > > I hope that helps. > > Best, > Anna > > > >> On Jun 27, 2015, at 1:23 AM, Mary Otten wrote: >> >> Hi all, >> I have many iBooks, and I just bought the first one I have ever had a >> serious voiceover problem with. I have things sent to list view for the >> table of contents, and I select where I want to start reading. The page >> comes up and voiceover says background image. When I start to try to read it >> is very sluggish and only spells words out in letters. I tried several pages >> all with the same result. Has anyone ever seen a book like this? >> >> Sent from my iPad >> >> -- >> The following information is important for all members of the viphone list. >> All new members to the this list are moderated by default. If you have any >> questions or concerns about the running of this list, or if you feel that a >> member's post is inappropriate, please contact the owners or moderators >> directly rather than posting on the list itself. The archives for this list >> can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To post to this group, send email to viphone@googlegroups.com. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. The archives for this list > can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with an iBook
Hi Mary, You've probably tried this, but in case you haven't, try tapping where it says, "Background image" and then flicking down with two fingers. I have a book with lots of background images, and it reads reasonably well when I do this. You could also see whether the Speak Screen feature works. Make sure you've turned on Speak Screen in Settings/General/Accessibility. Then ask Siri to speak the screen. I hope that helps. Best, Anna > On Jun 27, 2015, at 1:23 AM, Mary Otten wrote: > > Hi all, > I have many iBooks, and I just bought the first one I have ever had a serious > voiceover problem with. I have things sent to list view for the table of > contents, and I select where I want to start reading. The page comes up and > voiceover says background image. When I start to try to read it is very > sluggish and only spells words out in letters. I tried several pages all with > the same result. Has anyone ever seen a book like this? > > Sent from my iPad > > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. The archives for this list > can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with an iBook
Thanks, Craig. It appears that the entire book that I have is showing this problem. I have not looked at every page, but I have looked at several throughout the book, and they all have the same thing. I guess I will have to try to find out if I can get a refund for this book from Apple. Too bad, as it is one that I have really been wanting to read. It's also on Kindle, so it is kind of tempting to try it there. On the other hand, I don't want to waste another $10. Mary Sent from my iPhone > On Jun 27, 2015, at 3:58 AM, Craig Werner wrote: > > Onfortunately, Mary, I have seen a couple of books that show the behavior you > describe. I assume the affected pages contain images or maps. I have simply > navigated beyond those pages–not a happy solution, I know. > > Craig > >> On Saturday, June 27, 2015, Mary Otten wrote: >> Hi all, >> I have many iBooks, and I just bought the first one I have ever had a >> serious voiceover problem with. I have things sent to list view for the >> table of contents, and I select where I want to start reading. The page >> comes up and voiceover says background image. When I start to try to read it >> is very sluggish and only spells words out in letters. I tried several pages >> all with the same result. Has anyone ever seen a book like this? >> >> Sent from my iPad >> >> -- >> The following information is important for all members of the viphone list. >> All new members to the this list are moderated by default. If you have any >> questions or concerns about the running of this list, or if you feel that a >> member's post is inappropriate, please contact the owners or moderators >> directly rather than posting on the list itself. The archives for this list >> can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to viphone+unsubscr...@googlegroups.com. >> To post to this group, send email to viphone@googlegroups.com. >> Visit this group at http://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > -- > The following information is important for all members of the viphone list. > All new members to the this list are moderated by default. If you have any > questions or concerns about the running of this list, or if you feel that a > member's post is inappropriate, please contact the owners or moderators > directly rather than posting on the list itself. The archives for this list > can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com. > To post to this group, send email to viphone@googlegroups.com. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with an iBook
Onfortunately, Mary, I have seen a couple of books that show the behavior you describe. I assume the affected pages contain images or maps. I have simply navigated beyond those pages–not a happy solution, I know. Craig On Saturday, June 27, 2015, Mary Otten wrote: > Hi all, > I have many iBooks, and I just bought the first one I have ever had a > serious voiceover problem with. I have things sent to list view for the > table of contents, and I select where I want to start reading. The page > comes up and voiceover says background image. When I start to try to read > it is very sluggish and only spells words out in letters. I tried several > pages all with the same result. Has anyone ever seen a book like this? > > Sent from my iPad > > -- > The following information is important for all members of the viphone > list. All new members to the this list are moderated by default. If you > have any questions or concerns about the running of this list, or if you > feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. The archives > for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to viphone+unsubscr...@googlegroups.com . > To post to this group, send email to viphone@googlegroups.com > . > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Problem with an iBook
Hi all, I have many iBooks, and I just bought the first one I have ever had a serious voiceover problem with. I have things sent to list view for the table of contents, and I select where I want to start reading. The page comes up and voiceover says background image. When I start to try to read it is very sluggish and only spells words out in letters. I tried several pages all with the same result. Has anyone ever seen a book like this? Sent from my iPad -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with an iBook
Hi i can attest to this, i recently added my card to my Apple Id, tried to make a purchase but couldn't be done at the time, contacted iTunes Support for help, turns out i had to wait at least thirty minutes before i could make a purchase, so i tried again in a few hours and it worked. Best wishes for 2014 Chris On 03/01/2014 15:22, Sieghard Weitzel wrote: Hi Kathy, Send an email to itunesstoresupp...@apple.com, they will deal with your issue. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kathy Blackburn Sent: Friday, January 03, 2014 5:49 AM To: viphone@googlegroups.com Subject: Problem with an iBook I bought two iBooks last night. One is a omnibus edition of two books by the same author, over 700 print pages. I got the iTunes receipt in my email showing I had been billed for both the items I purchased. Unfortunately, instead of over 700 pages, what downloaded was the two pages of promotional material about the book. It is not a new book, so this is not a pre-order. I found the "Report a Problem link below the book title in the iTunes receipt and clicked on it. I signed in with my Apple ID and password. Below the "Report a Problem" heading was my Apple ID and an edditfield with a string of characters already filled in, and "No results" below that. There was nowhere to proceed from there. Where can I call or email to get the book or a refund? Thanks for any help. Kathy Blackburn kblac...@austin.rr.com -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
RE: Problem with an iBook
Hi Kathy, Send an email to itunesstoresupp...@apple.com, they will deal with your issue. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kathy Blackburn Sent: Friday, January 03, 2014 5:49 AM To: viphone@googlegroups.com Subject: Problem with an iBook I bought two iBooks last night. One is a omnibus edition of two books by the same author, over 700 print pages. I got the iTunes receipt in my email showing I had been billed for both the items I purchased. Unfortunately, instead of over 700 pages, what downloaded was the two pages of promotional material about the book. It is not a new book, so this is not a pre-order. I found the "Report a Problem link below the book title in the iTunes receipt and clicked on it. I signed in with my Apple ID and password. Below the "Report a Problem" heading was my Apple ID and an edditfield with a string of characters already filled in, and "No results" below that. There was nowhere to proceed from there. Where can I call or email to get the book or a refund? Thanks for any help. Kathy Blackburn kblac...@austin.rr.com -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
Problem with an iBook
I bought two iBooks last night. One is a omnibus edition of two books by the same author, over 700 print pages. I got the iTunes receipt in my email showing I had been billed for both the items I purchased. Unfortunately, instead of over 700 pages, what downloaded was the two pages of promotional material about the book. It is not a new book, so this is not a pre-order. I found the "Report a Problem link below the book title in the iTunes receipt and clicked on it. I signed in with my Apple ID and password. Below the "Report a Problem" heading was my Apple ID and an edditfield with a string of characters already filled in, and "No results" below that. There was nowhere to proceed from there. Where can I call or email to get the book or a refund? Thanks for any help. Kathy Blackburn kblac...@austin.rr.com -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
