Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
ssue, lets make them care about > something (like their revenue stream). attack that, and they most > definitely will care. > >>>>> > >>>>> -eric > >>>>> > >>>>>> On Feb 21, 2016, at 4:36 AM, Rajmund wrote: > >>>>>> > >>>>>> Hello, > >>>>>> I take as they never have, and are not about to, care, either. > >>>>>> > >>>>>> > >>>>>> > >>>>>> Sent from an iPad > >>>>>> > >>>>>>> On 20 Feb 2016, at 8:12 pm, Eric Oyen > wrote: > >>>>>>> > >>>>>>> I wouldn't exactly call their statement "honest". THe first part > of their statement is actually a bold faced lie. The tools are very > available to make their app accessible. the second half is more a statement > of intent than anything else. Its more likely that they never considered > use by the blind and are now being forced to admit to it (in a roundabout > fashion). btw, I haven't sent that letter yet. I was hoping to see more > responses on this before I did so. > >>>>>>> > >>>>>>> -eric > >>>>>>> > >>>>>>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: > >>>>>>>> > >>>>>>>> Hi, > >>>>>>>> LOL, least they were honest, and didn't just say, "Will do it in > the next update." > >>>>>>>> > >>>>>>>> Sent from a BrailleNote > >>>>>>>> > >>>>>>>> - Original Message - > >>>>>>>> From: Eric Oyen >>>>>>>> To: viphone@googlegroups.com > >>>>>>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > >>>>>>>> Subject: Re: Unacceptable Response from Issuu Support Team > Regarding VoiceOverAccessibility > >>>>>>>> > >>>>>>>> here is a copy of a letter that I propose sending to this > company. Might I also suggest hitting up their ratings area on the app > store and posting a 0 star rating with a list of complaints. the more that > show up there, the greater their incentive to change their attitude (and > development cycle). Also, for anyone using the Android version of this > app, doing the same on the android store should also have a similar > impact. SOmeone could also start a change.org petition. The more > attention that is brought to bear on this, the more likely it is that they > will be forced to deal with this.. > >>>>>>>> > >>>>>>>> here is the letter: > >>>>>>>> > >>>>>>>> *** > >>>>>>>> Gentlemen, > >>>>>>>> I recently read a response you sent another user about > accessibility (or the lack of it) in your application platform. I would > also like to be able to use your platform, but find that none of the > controls or options are accessible. Considering that apple published (free > of charge mind you) their API on how to interface with their screen reader, > there is no excuse for your lack of accessibility. In fact, your > statement: " > >>>>>>>> > >>>>>>>> Unfortunately we don't have a way for those with visual > impairments to use screen reading technology or have a way to make our site > accessible at this time. We also haven't been informed of any plans to add > that functionality any time soon." > >>>>>>>> > >>>>>>>> I must point out that your statement above is a slap in the face > of any blind user who may have to depend on your application to read > specific publications. Also, as you do business in the US and contract > with public institutions (schools, colleges, etc.), you are required to > abide by the terms of the US AMericans with Disabilities act (as amended > 1996). I am only pointing this out to you to bring to your attention that > someone else might decide your wallet would make a tempting target. This > is not a threat, this is advice you really should heed. Now, the way I see > it, you don't have any choice. THere is already a push on to get other > blind users to write in and hit you u up on this issue. Considering the > number of blindness related blogs, email lists and social pages (on > Facebook and other social media), this means you migh
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
Note that the blind don't pay any contractual fees different than what the sighted pay. Many of the new plans aren't over inflated at all. Based on my calculations, the monthly charge I would pay for a smart phone through AT&T over the months pretty much just adds up to the price of the phone if I were to buy it outright up front. Also, whether a contract is considered over inflated or not is highly personal. For some, it might be worth it not to pay for the whole cost of the phone up front. Someone in this situation shouldn't be made to feel like they're paying an over inflated price just because of their financial situation. On 21/02/16 12:31, Eric Oyen wrote: I am pulling a very rough estimate based on iPhone sales here in the US (some 40 million units were sold last year alone). That figure has also been consistent over the last several years. Given how accessible these devices are, friends and families of those who are blind will sometimes give them as a gift or help them to purchase one. I started out with an iPhone 3gs given to me used from a friend. I am now using an iPhone 5s. I am not so interested in the 6 as it is too big to carry conveniently in a pocket. so far, over the years, I have spent about $1,500 on contract fees to own one of these. so, its very possible for a blind person to get one (if they don't mind paying over inflated contractual agreement prices). -eric On Feb 21, 2016, at 9:19 AM, Kevin Chao wrote: Curious, is there a verifiable source for the data point cited of 6 million blind iPhone users? I've heard ranges from 10,000 - 100,000, but millions is a new one. Thanks! On Sun, Feb 21, 2016 at 3:36 AM Rajmund wrote: Hello, I take as they never have, and are not about to, care, either. Sent from an iPad On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: I wouldn't exactly call their statement "honest". THe first part of their statement is actually a bold faced lie. The tools are very available to make their app accessible. the second half is more a statement of intent than anything else. Its more likely that they never considered use by the blind and are now being forced to admit to it (in a roundabout fashion). btw, I haven't sent that letter yet. I was hoping to see more responses on this before I did so. -eric On Feb 20, 2016, at 6:40 AM, rajmund wrote: Hi, LOL, least they were honest, and didn't just say, "Will do it in the next update." Sent from a BrailleNote - Original Message - From: Eric Oyen https://developer.apple.com/library/ios/documentation/UserExperie nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ Making_Application_Accessible.html please do not do me the disservice of sending a response like the one quoted above. Might I suggest that you change your plans now, while you still can. Considering the number of blind iPhone users (at last count, somewhere north of 6 million or so), I would hate for you to have to drop everything to start dealing with 6 million angry blind people. so, your direction is now clear. take the steps (now) to make your product accessible. thank you, Eric Oyen *** On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: Dear All: Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of. My son, who is also a VoiceOver user, wanted to access his high school's newspaper which is on the platform. However, it is in an image pdf. Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible. I wrote to their support center, and this is the response I received. My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible. Christine Begin forwarded message: From: "Christine Grassman (issuu Support Team)" http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list.. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The a
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
You can discount people who question your numbers if you want to, but I find using statistics that you can't back up just undermines the point you're trying to make. It's better to leave out the statistics altogether then put in statistics that can be questioned and not justified. I'd propose that people who are trying to help you with your argument aren't just nit picking and you're discounting them at your own risk. On 21/02/16 18:34, Eric Oyen wrote: I find that figure they have a bit low. The reason for that: the U.S. Census. Still, it was a number I pulled out of thin air (on the fly) as a means of impressing upon these folks that there are a non-trivial number of us out here. Also, there are other kinds of print disabilities that the NFB isn't counting, like dyslexia (which I also suffer from). I guess my whole point was that I wanted to impress upon these people that ignoring a population or market comes with a cost (in the case of the blind at all levels and abilities, thats about $5 billion a year from them, their friends, families and associates). also, if you take a look at the total worlds population of the blind (again at all levels of capability), the figure is somewhere north of 385 million (estimated). so, a 6 million figure is not unreasonable. anyway, enough said. I stated the letter the way I did for a reason and if you want to nitpick numbers, thats your problem. -eric On Feb 21, 2016, at 4:22 PM, Richard Turner wrote: On the NFB web site, I grabbed the below numbers of visually impaired adults in the United States. I know that not everyone, and likely not even a majority are using iPhones: The number of non-institutionalized, male or female, ages 16 through 75+, all races, regardless of ethnicity, with all education levels in the United States reported to have a visual disability in 2013. • Total (all ages): 7,327,800 The number of non-institutionalized, male or female, ages 16 through 75+, all races, regardless of ethnicity, with all education levels in the United States reported to have a visual disability in 2013. • Total (all ages): 7,327,800 The number of non-institutionalized, male or female, ages 16 through 75+, all races, regardless of ethnicity, with all education levels in the United States reported to have a visual disability in 2013. • Total (all ages): 7,327,800 (Sent from my iPhone 5S) On Feb 21, 2016, at 2:50 PM, Kevin Chao wrote: Eyes-free@ has 3232 members: https://groups.google.com/forum/?nomobile=true#!aboutgroup/eyes-free ViPhone@ has 2343 members: https://groups.google.com/forum/?nomobile=true#!aboutgroup/viphone On Sun, Feb 21, 2016 at 2:24 PM Eric Oyen wrote: I am using something called extrapolation based on a smaller sample (in this case, several blindness related groups on Facebook, a dozen or so mac and apple related blindness mailing lists and other data (including its prominence of use at the colorado center for the blind). what I have found is that there are far more blind iPhone users than there are blind android users (part of the issue is the cost of add on accessibility on some versions of android phones). I could probably set up a survey monkey page, spread around the link and ask a few questions in the survey. That would give me a better (and more credible) sampling. Right now, my numbers are only preliminary and a liberal estimate at that. -eric On Feb 21, 2016, at 2:07 PM, Kevin Chao wrote: How does 40M iPhone sales in US last year convert to 6M blind iPhone users (US or global?)? Logic is fuzzy... On Sun, Feb 21, 2016 at 11:09 AM wrote: What is this app people are talking about? I can't seem to find the original thread about this Thanks, Ari On Feb 21, 2016, at 10:26 AM, Eric Oyen wrote: well, if they don't care about this issue, lets make them care about something (like their revenue stream). attack that, and they most definitely will care. -eric On Feb 21, 2016, at 4:36 AM, Rajmund wrote: Hello, I take as they never have, and are not about to, care, either. Sent from an iPad On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: I wouldn't exactly call their statement "honest". THe first part of their statement is actually a bold faced lie. The tools are very available to make their app accessible. the second half is more a statement of intent than anything else. Its more likely that they never considered use by the blind and are now being forced to admit to it (in a roundabout fashion). btw, I haven't sent that letter yet. I was hoping to see more responses on this before I did so. -eric On Feb 20, 2016, at 6:40 AM, rajmund wrote: Hi, LOL, least they were honest, and didn't just say, "Will do it in the next update." Sent from a BrailleNote - Original Message - From: Eric Oyen https://developer.apple.com/library/ios/documentation/UserExperie nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ Making_Application_Acc
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
;> never considered use by the blind and are now being forced to admit to >> > >>> it (in a roundabout fashion). btw, I haven't sent that letter yet. I >> > >>> was hoping to see more responses on this before I did so. >> > >>> >> > >>> -eric >> > >>> >> > >>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >> > >>>> >> > >>>> Hi, >> > >>>> LOL, least they were honest, and didn't just say, "Will do it in the >> > >>>> next update." >> > >>>> >> > >>>> Sent from a BrailleNote >> > >>>> >> > >>>> - Original Message - >> > >>>> From: Eric Oyen > > >>>> To: viphone@googlegroups.com >> > >>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >> > >>>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >> > >>>> VoiceOverAccessibility >> > >>>> >> > >>>> here is a copy of a letter that I propose sending to this company. >> > >>>> Might I also suggest hitting up their ratings area on the app store >> > >>>> and posting a 0 star rating with a list of complaints. the more that >> > >>>> show up there, the greater their incentive to change their attitude >> > >>>> (and development cycle). Also, for anyone using the Android version >> > >>>> of this app, doing the same on the android store should also have a >> > >>>> similar impact. SOmeone could also start a change.org petition. The >> > >>>> more attention that is brought to bear on this, the more likely it is >> > >>>> that they will be forced to deal with this.. >> > >>>> >> > >>>> here is the letter: >> > >>>> >> > >>>> *** >> > >>>> Gentlemen, >> > >>>> I recently read a response you sent another user about accessibility >> > >>>> (or the lack of it) in your application platform. I would also like >> > >>>> to be able to use your platform, but find that none of the controls >> > >>>> or options are accessible. Considering that apple published (free of >> > >>>> charge mind you) their API on how to interface with their screen >> > >>>> reader, there is no excuse for your lack of accessibility. In fact, >> > >>>> your statement: " >> > >>>> >> > >>>> Unfortunately we don't have a way for those with visual impairments >> > >>>> to use screen reading technology or have a way to make our site >> > >>>> accessible at this time. We also haven't been informed of any plans >> > >>>> to add that functionality any time soon." >> > >>>> >> > >>>> I must point out that your statement above is a slap in the face of >> > >>>> any blind user who may have to depend on your application to read >> > >>>> specific publications. Also, as you do business in the US and >> > >>>> contract with public institutions (schools, colleges, etc.), you are >> > >>>> required to abide by the terms of the US AMericans with Disabilities >> > >>>> act (as amended 1996). I am only pointing this out to you to bring >> > >>>> to your attention that someone else might decide your wallet would >> > >>>> make a tempting target. This is not a threat, this is advice you >> > >>>> really should heed. Now, the way I see it, you don't have any >> > >>>> choice. THere is already a push on to get other blind users to write >> > >>>> in and hit you u up on this issue. Considering the number of >> > >>>> blindness related blogs, email lists and social pages (on Facebook >> > >>>> and other social media), this means you might be forced to deal with >> > >>>> this sooner (rather than later). >> > >>>> >> > >>>> FYI, data regarding accessibility on iOS is available here: >> > >>>> https://developer.apple.com/library/ios/documentation/UserExperie >> > >>>> nce/Conceptual/iPhoneAccessibil
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
On the NFB web site, I grabbed the below numbers of visually impaired adults in the United States. I know that not everyone, and likely not even a majority are using iPhones: The number of non-institutionalized, male or female, ages 16 through 75+, all races, regardless of ethnicity, with all education levels in the United States reported to have a visual disability in 2013. Total (all ages): 7,327,800 The number of non-institutionalized, male or female, ages 16 through 75+, all races, regardless of ethnicity, with all education levels in the United States reported to have a visual disability in 2013. Total (all ages): 7,327,800 The number of non-institutionalized, male or female, ages 16 through 75+, all races, regardless of ethnicity, with all education levels in the United States reported to have a visual disability in 2013. Total (all ages): 7,327,800 (Sent from my iPhone 5S) > On Feb 21, 2016, at 2:50 PM, Kevin Chao wrote: > > Eyes-free@ has 3232 members: > https://groups.google.com/forum/?nomobile=true#!aboutgroup/eyes-free > ViPhone@ has 2343 members: > https://groups.google.com/forum/?nomobile=true#!aboutgroup/viphone >> On Sun, Feb 21, 2016 at 2:24 PM Eric Oyen wrote: >> I am using something called extrapolation based on a smaller sample (in this >> case, several blindness related groups on Facebook, a dozen or so mac and >> apple related blindness mailing lists and other data (including its >> prominence of use at the colorado center for the blind). what I have found >> is that there are far more blind iPhone users than there are blind android >> users (part of the issue is the cost of add on accessibility on some >> versions of android phones). I could probably set up a survey monkey page, >> spread around the link and ask a few questions in the survey. That would >> give me a better (and more credible) sampling. Right now, my numbers are >> only preliminary and a liberal estimate at that. >> >> -eric >> >> On Feb 21, 2016, at 2:07 PM, Kevin Chao wrote: >> >> > How does 40M iPhone sales in US last year convert to 6M blind iPhone users >> > (US or global?)? >> > Logic is fuzzy... >> > On Sun, Feb 21, 2016 at 11:09 AM wrote: >> > What is this app people are talking about? I can't seem to find the >> > original thread about this >> > >> > >> > Thanks, >> > Ari >> > >> > > On Feb 21, 2016, at 10:26 AM, Eric Oyen wrote: >> > > >> > > well, if they don't care about this issue, lets make them care about >> > > something (like their revenue stream). attack that, and they most >> > > definitely will care. >> > > >> > > -eric >> > > >> > >> On Feb 21, 2016, at 4:36 AM, Rajmund wrote: >> > >> >> > >> Hello, >> > >> I take as they never have, and are not about to, care, either. >> > >> >> > >> >> > >> >> > >> Sent from an iPad >> > >> >> > >>> On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: >> > >>> >> > >>> I wouldn't exactly call their statement "honest". THe first part of >> > >>> their statement is actually a bold faced lie. The tools are very >> > >>> available to make their app accessible. the second half is more a >> > >>> statement of intent than anything else. Its more likely that they >> > >>> never considered use by the blind and are now being forced to admit to >> > >>> it (in a roundabout fashion). btw, I haven't sent that letter yet. I >> > >>> was hoping to see more responses on this before I did so. >> > >>> >> > >>> -eric >> > >>> >> > >>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >> > >>>> >> > >>>> Hi, >> > >>>> LOL, least they were honest, and didn't just say, "Will do it in the >> > >>>> next update." >> > >>>> >> > >>>> Sent from a BrailleNote >> > >>>> >> > >>>> - Original Message - >> > >>>> From: Eric Oyen > > >>>> To: viphone@googlegroups.com >> > >>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >> > >>>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >> > >>>> VoiceOverAccessibility >> > >>>>
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
Eyes-free@ has 3232 members: https://groups.google.com/forum/?nomobile=true#!aboutgroup/eyes-free ViPhone@ has 2343 members: https://groups.google.com/forum/?nomobile=true#!aboutgroup/viphone On Sun, Feb 21, 2016 at 2:24 PM Eric Oyen wrote: > I am using something called extrapolation based on a smaller sample (in > this case, several blindness related groups on Facebook, a dozen or so mac > and apple related blindness mailing lists and other data (including its > prominence of use at the colorado center for the blind). what I have found > is that there are far more blind iPhone users than there are blind android > users (part of the issue is the cost of add on accessibility on some > versions of android phones). I could probably set up a survey monkey page, > spread around the link and ask a few questions in the survey. That would > give me a better (and more credible) sampling. Right now, my numbers are > only preliminary and a liberal estimate at that. > > -eric > > On Feb 21, 2016, at 2:07 PM, Kevin Chao wrote: > > > How does 40M iPhone sales in US last year convert to 6M blind iPhone > users (US or global?)? > > Logic is fuzzy... > > On Sun, Feb 21, 2016 at 11:09 AM wrote: > > What is this app people are talking about? I can't seem to find the > original thread about this > > > > > > Thanks, > > Ari > > > > > On Feb 21, 2016, at 10:26 AM, Eric Oyen wrote: > > > > > > well, if they don't care about this issue, lets make them care about > something (like their revenue stream). attack that, and they most > definitely will care. > > > > > > -eric > > > > > >> On Feb 21, 2016, at 4:36 AM, Rajmund wrote: > > >> > > >> Hello, > > >> I take as they never have, and are not about to, care, either. > > >> > > >> > > >> > > >> Sent from an iPad > > >> > > >>> On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: > > >>> > > >>> I wouldn't exactly call their statement "honest". THe first part of > their statement is actually a bold faced lie. The tools are very available > to make their app accessible. the second half is more a statement of intent > than anything else. Its more likely that they never considered use by the > blind and are now being forced to admit to it (in a roundabout fashion). > btw, I haven't sent that letter yet. I was hoping to see more responses on > this before I did so. > > >>> > > >>> -eric > > >>> > > >>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: > > >>>> > > >>>> Hi, > > >>>> LOL, least they were honest, and didn't just say, "Will do it in > the next update." > > >>>> > > >>>> Sent from a BrailleNote > > >>>> > > >>>> - Original Message - > > >>>> From: Eric Oyen > >>>> To: viphone@googlegroups.com > > >>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > > >>>> Subject: Re: Unacceptable Response from Issuu Support Team > Regarding VoiceOverAccessibility > > >>>> > > >>>> here is a copy of a letter that I propose sending to this company. > Might I also suggest hitting up their ratings area on the app store and > posting a 0 star rating with a list of complaints. the more that show up > there, the greater their incentive to change their attitude (and > development cycle). Also, for anyone using the Android version of this > app, doing the same on the android store should also have a similar > impact. SOmeone could also start a change.org petition. The more > attention that is brought to bear on this, the more likely it is that they > will be forced to deal with this.. > > >>>> > > >>>> here is the letter: > > >>>> > > >>>> *** > > >>>> Gentlemen, > > >>>> I recently read a response you sent another user about > accessibility (or the lack of it) in your application platform. I would > also like to be able to use your platform, but find that none of the > controls or options are accessible. Considering that apple published (free > of charge mind you) their API on how to interface with their screen reader, > there is no excuse for your lack of accessibility. In fact, your > statement: " > > >>>> > > >>>> Unfortunately we don't have a way for those with visual impairments > to use screen reading technology or h
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
I am using something called extrapolation based on a smaller sample (in this case, several blindness related groups on Facebook, a dozen or so mac and apple related blindness mailing lists and other data (including its prominence of use at the colorado center for the blind). what I have found is that there are far more blind iPhone users than there are blind android users (part of the issue is the cost of add on accessibility on some versions of android phones). I could probably set up a survey monkey page, spread around the link and ask a few questions in the survey. That would give me a better (and more credible) sampling. Right now, my numbers are only preliminary and a liberal estimate at that. -eric On Feb 21, 2016, at 2:07 PM, Kevin Chao wrote: > How does 40M iPhone sales in US last year convert to 6M blind iPhone users > (US or global?)? > Logic is fuzzy... > On Sun, Feb 21, 2016 at 11:09 AM wrote: > What is this app people are talking about? I can't seem to find the original > thread about this > > > Thanks, > Ari > > > On Feb 21, 2016, at 10:26 AM, Eric Oyen wrote: > > > > well, if they don't care about this issue, lets make them care about > > something (like their revenue stream). attack that, and they most > > definitely will care. > > > > -eric > > > >> On Feb 21, 2016, at 4:36 AM, Rajmund wrote: > >> > >> Hello, > >> I take as they never have, and are not about to, care, either. > >> > >> > >> > >> Sent from an iPad > >> > >>> On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: > >>> > >>> I wouldn't exactly call their statement "honest". THe first part of their > >>> statement is actually a bold faced lie. The tools are very available to > >>> make their app accessible. the second half is more a statement of intent > >>> than anything else. Its more likely that they never considered use by the > >>> blind and are now being forced to admit to it (in a roundabout fashion). > >>> btw, I haven't sent that letter yet. I was hoping to see more responses > >>> on this before I did so. > >>> > >>> -eric > >>> > >>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: > >>>> > >>>> Hi, > >>>> LOL, least they were honest, and didn't just say, "Will do it in the > >>>> next update." > >>>> > >>>> Sent from a BrailleNote > >>>> > >>>> - Original Message - > >>>> From: Eric Oyen >>>> To: viphone@googlegroups.com > >>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > >>>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding > >>>> VoiceOverAccessibility > >>>> > >>>> here is a copy of a letter that I propose sending to this company. > >>>> Might I also suggest hitting up their ratings area on the app store and > >>>> posting a 0 star rating with a list of complaints. the more that show > >>>> up there, the greater their incentive to change their attitude (and > >>>> development cycle). Also, for anyone using the Android version of this > >>>> app, doing the same on the android store should also have a similar > >>>> impact. SOmeone could also start a change.org petition. The more > >>>> attention that is brought to bear on this, the more likely it is that > >>>> they will be forced to deal with this.. > >>>> > >>>> here is the letter: > >>>> > >>>> *** > >>>> Gentlemen, > >>>> I recently read a response you sent another user about accessibility (or > >>>> the lack of it) in your application platform. I would also like to be > >>>> able to use your platform, but find that none of the controls or options > >>>> are accessible. Considering that apple published (free of charge mind > >>>> you) their API on how to interface with their screen reader, there is no > >>>> excuse for your lack of accessibility. In fact, your statement: " > >>>> > >>>> Unfortunately we don't have a way for those with visual impairments to > >>>> use screen reading technology or have a way to make our site accessible > >>>> at this time. We also haven't been informed of any plans to add that > >>>> functionality any time
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
How does 40M iPhone sales in US last year convert to 6M blind iPhone users (US or global?)? Logic is fuzzy... On Sun, Feb 21, 2016 at 11:09 AM wrote: > What is this app people are talking about? I can't seem to find the > original thread about this > > > Thanks, > Ari > > > On Feb 21, 2016, at 10:26 AM, Eric Oyen wrote: > > > > well, if they don't care about this issue, lets make them care about > something (like their revenue stream). attack that, and they most > definitely will care. > > > > -eric > > > >> On Feb 21, 2016, at 4:36 AM, Rajmund wrote: > >> > >> Hello, > >> I take as they never have, and are not about to, care, either. > >> > >> > >> > >> Sent from an iPad > >> > >>> On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: > >>> > >>> I wouldn't exactly call their statement "honest". THe first part of > their statement is actually a bold faced lie. The tools are very available > to make their app accessible. the second half is more a statement of intent > than anything else. Its more likely that they never considered use by the > blind and are now being forced to admit to it (in a roundabout fashion). > btw, I haven't sent that letter yet. I was hoping to see more responses on > this before I did so. > >>> > >>> -eric > >>> > >>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: > >>>> > >>>> Hi, > >>>> LOL, least they were honest, and didn't just say, "Will do it in the > next update." > >>>> > >>>> Sent from a BrailleNote > >>>> > >>>> - Original Message - > >>>> From: Eric Oyen >>>> To: viphone@googlegroups.com > >>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > >>>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding > VoiceOverAccessibility > >>>> > >>>> here is a copy of a letter that I propose sending to this company. > Might I also suggest hitting up their ratings area on the app store and > posting a 0 star rating with a list of complaints. the more that show up > there, the greater their incentive to change their attitude (and > development cycle). Also, for anyone using the Android version of this > app, doing the same on the android store should also have a similar > impact. SOmeone could also start a change.org petition. The more > attention that is brought to bear on this, the more likely it is that they > will be forced to deal with this.. > >>>> > >>>> here is the letter: > >>>> > >>>> *** > >>>> Gentlemen, > >>>> I recently read a response you sent another user about accessibility > (or the lack of it) in your application platform. I would also like to be > able to use your platform, but find that none of the controls or options > are accessible. Considering that apple published (free of charge mind you) > their API on how to interface with their screen reader, there is no excuse > for your lack of accessibility. In fact, your statement: " > >>>> > >>>> Unfortunately we don't have a way for those with visual impairments > to use screen reading technology or have a way to make our site accessible > at this time. We also haven't been informed of any plans to add that > functionality any time soon." > >>>> > >>>> I must point out that your statement above is a slap in the face of > any blind user who may have to depend on your application to read specific > publications. Also, as you do business in the US and contract with public > institutions (schools, colleges, etc.), you are required to abide by the > terms of the US AMericans with Disabilities act (as amended 1996). I am > only pointing this out to you to bring to your attention that someone else > might decide your wallet would make a tempting target. This is not a > threat, this is advice you really should heed. Now, the way I see it, you > don't have any choice. THere is already a push on to get other blind users > to write in and hit you u up on this issue. Considering the number of > blindness related blogs, email lists and social pages (on Facebook and > other social media), this means you might be forced to deal with this > sooner (rather than later). > >>>> > >>>> FYI, data regarding accessibility on iOS is available here: > https://developer.apple.com/library/ios/documentation/UserExperie > >>>> nce/C
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
What is this app people are talking about? I can't seem to find the original thread about this Thanks, Ari > On Feb 21, 2016, at 10:26 AM, Eric Oyen wrote: > > well, if they don't care about this issue, lets make them care about > something (like their revenue stream). attack that, and they most definitely > will care. > > -eric > >> On Feb 21, 2016, at 4:36 AM, Rajmund wrote: >> >> Hello, >> I take as they never have, and are not about to, care, either. >> >> >> >> Sent from an iPad >> >>> On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: >>> >>> I wouldn't exactly call their statement "honest". THe first part of their >>> statement is actually a bold faced lie. The tools are very available to >>> make their app accessible. the second half is more a statement of intent >>> than anything else. Its more likely that they never considered use by the >>> blind and are now being forced to admit to it (in a roundabout fashion). >>> btw, I haven't sent that letter yet. I was hoping to see more responses on >>> this before I did so. >>> >>> -eric >>> >>>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >>>> >>>> Hi, >>>> LOL, least they were honest, and didn't just say, "Will do it in the next >>>> update." >>>> >>>> Sent from a BrailleNote >>>> >>>> - Original Message - >>>> From: Eric Oyen >>> To: viphone@googlegroups.com >>>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >>>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >>>> VoiceOverAccessibility >>>> >>>> here is a copy of a letter that I propose sending to this company. Might >>>> I also suggest hitting up their ratings area on the app store and posting >>>> a 0 star rating with a list of complaints. the more that show up there, >>>> the greater their incentive to change their attitude (and development >>>> cycle). Also, for anyone using the Android version of this app, doing the >>>> same on the android store should also have a similar impact. SOmeone >>>> could also start a change.org petition. The more attention that is >>>> brought to bear on this, the more likely it is that they will be forced to >>>> deal with this.. >>>> >>>> here is the letter: >>>> >>>> *** >>>> Gentlemen, >>>> I recently read a response you sent another user about accessibility (or >>>> the lack of it) in your application platform. I would also like to be >>>> able to use your platform, but find that none of the controls or options >>>> are accessible. Considering that apple published (free of charge mind >>>> you) their API on how to interface with their screen reader, there is no >>>> excuse for your lack of accessibility. In fact, your statement: " >>>> >>>> Unfortunately we don't have a way for those with visual impairments to use >>>> screen reading technology or have a way to make our site accessible at >>>> this time. We also haven't been informed of any plans to add that >>>> functionality any time soon." >>>> >>>> I must point out that your statement above is a slap in the face of any >>>> blind user who may have to depend on your application to read specific >>>> publications. Also, as you do business in the US and contract with public >>>> institutions (schools, colleges, etc.), you are required to abide by the >>>> terms of the US AMericans with Disabilities act (as amended 1996). I am >>>> only pointing this out to you to bring to your attention that someone else >>>> might decide your wallet would make a tempting target. This is not a >>>> threat, this is advice you really should heed. Now, the way I see it, you >>>> don't have any choice. THere is already a push on to get other blind >>>> users to write in and hit you u up on this issue. Considering the number >>>> of blindness related blogs, email lists and social pages (on Facebook and >>>> other social media), this means you might be forced to deal with this >>>> sooner (rather than later). >>>> >>>> FYI, data regarding accessibility on iOS is available here: >>>> https://developer.apple.com/lib
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
I am pulling a very rough estimate based on iPhone sales here in the US (some 40 million units were sold last year alone). That figure has also been consistent over the last several years. Given how accessible these devices are, friends and families of those who are blind will sometimes give them as a gift or help them to purchase one. I started out with an iPhone 3gs given to me used from a friend. I am now using an iPhone 5s. I am not so interested in the 6 as it is too big to carry conveniently in a pocket. so far, over the years, I have spent about $1,500 on contract fees to own one of these. so, its very possible for a blind person to get one (if they don't mind paying over inflated contractual agreement prices). -eric On Feb 21, 2016, at 9:19 AM, Kevin Chao wrote: > Curious, is there a verifiable source for the data point cited of 6 million > blind iPhone users? I've heard ranges from 10,000 - 100,000, but millions is > a new one. > Thanks! > On Sun, Feb 21, 2016 at 3:36 AM Rajmund wrote: > Hello, > I take as they never have, and are not about to, care, either. > > > > Sent from an iPad > > > On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: > > > > I wouldn't exactly call their statement "honest". THe first part of their > > statement is actually a bold faced lie. The tools are very available to > > make their app accessible. the second half is more a statement of intent > > than anything else. Its more likely that they never considered use by the > > blind and are now being forced to admit to it (in a roundabout fashion). > > btw, I haven't sent that letter yet. I was hoping to see more responses on > > this before I did so. > > > > -eric > > > >> On Feb 20, 2016, at 6:40 AM, rajmund wrote: > >> > >> Hi, > >> LOL, least they were honest, and didn't just say, "Will do it in the next > >> update." > >> > >> Sent from a BrailleNote > >> > >> - Original Message - > >> From: Eric Oyen >> To: viphone@googlegroups.com > >> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > >> Subject: Re: Unacceptable Response from Issuu Support Team Regarding > >> VoiceOverAccessibility > >> > >> here is a copy of a letter that I propose sending to this company. Might > >> I also suggest hitting up their ratings area on the app store and posting > >> a 0 star rating with a list of complaints. the more that show up there, > >> the greater their incentive to change their attitude (and development > >> cycle). Also, for anyone using the Android version of this app, doing the > >> same on the android store should also have a similar impact. SOmeone > >> could also start a change.org petition. The more attention that is > >> brought to bear on this, the more likely it is that they will be forced to > >> deal with this.. > >> > >> here is the letter: > >> > >> *** > >> Gentlemen, > >> I recently read a response you sent another user about accessibility (or > >> the lack of it) in your application platform. I would also like to be > >> able to use your platform, but find that none of the controls or options > >> are accessible. Considering that apple published (free of charge mind > >> you) their API on how to interface with their screen reader, there is no > >> excuse for your lack of accessibility. In fact, your statement: " > >> > >> Unfortunately we don't have a way for those with visual impairments to use > >> screen reading technology or have a way to make our site accessible at > >> this time. We also haven't been informed of any plans to add that > >> functionality any time soon." > >> > >> I must point out that your statement above is a slap in the face of any > >> blind user who may have to depend on your application to read specific > >> publications. Also, as you do business in the US and contract with public > >> institutions (schools, colleges, etc.), you are required to abide by the > >> terms of the US AMericans with Disabilities act (as amended 1996). I am > >> only pointing this out to you to bring to your attention that someone else > >> might decide your wallet would make a tempting target. This is not a > >> threat, this is advice you really should heed. Now, the way I see it, you > >> don't have any choice. THere is already a push on to get other blind > >> users to write in and hit you u up on this issue. Consid
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
well, if they don't care about this issue, lets make them care about something (like their revenue stream). attack that, and they most definitely will care. -eric On Feb 21, 2016, at 4:36 AM, Rajmund wrote: > Hello, > I take as they never have, and are not about to, care, either. > > > > Sent from an iPad > >> On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: >> >> I wouldn't exactly call their statement "honest". THe first part of their >> statement is actually a bold faced lie. The tools are very available to make >> their app accessible. the second half is more a statement of intent than >> anything else. Its more likely that they never considered use by the blind >> and are now being forced to admit to it (in a roundabout fashion). btw, I >> haven't sent that letter yet. I was hoping to see more responses on this >> before I did so. >> >> -eric >> >>> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >>> >>> Hi, >>> LOL, least they were honest, and didn't just say, "Will do it in the next >>> update." >>> >>> Sent from a BrailleNote >>> >>> - Original Message - >>> From: Eric Oyen >> To: viphone@googlegroups.com >>> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >>> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >>> VoiceOverAccessibility >>> >>> here is a copy of a letter that I propose sending to this company. Might I >>> also suggest hitting up their ratings area on the app store and posting a 0 >>> star rating with a list of complaints. the more that show up there, the >>> greater their incentive to change their attitude (and development cycle). >>> Also, for anyone using the Android version of this app, doing the same on >>> the android store should also have a similar impact. SOmeone could also >>> start a change.org petition. The more attention that is brought to bear on >>> this, the more likely it is that they will be forced to deal with this.. >>> >>> here is the letter: >>> >>> *** >>> Gentlemen, >>> I recently read a response you sent another user about accessibility (or >>> the lack of it) in your application platform. I would also like to be able >>> to use your platform, but find that none of the controls or options are >>> accessible. Considering that apple published (free of charge mind you) >>> their API on how to interface with their screen reader, there is no excuse >>> for your lack of accessibility. In fact, your statement: " >>> >>> Unfortunately we don't have a way for those with visual impairments to use >>> screen reading technology or have a way to make our site accessible at this >>> time. We also haven't been informed of any plans to add that functionality >>> any time soon." >>> >>> I must point out that your statement above is a slap in the face of any >>> blind user who may have to depend on your application to read specific >>> publications. Also, as you do business in the US and contract with public >>> institutions (schools, colleges, etc.), you are required to abide by the >>> terms of the US AMericans with Disabilities act (as amended 1996). I am >>> only pointing this out to you to bring to your attention that someone else >>> might decide your wallet would make a tempting target. This is not a >>> threat, this is advice you really should heed. Now, the way I see it, you >>> don't have any choice. THere is already a push on to get other blind users >>> to write in and hit you u up on this issue. Considering the number of >>> blindness related blogs, email lists and social pages (on Facebook and >>> other social media), this means you might be forced to deal with this >>> sooner (rather than later). >>> >>> FYI, data regarding accessibility on iOS is available here: >>> https://developer.apple.com/library/ios/documentation/UserExperie >>> nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ >>> Making_Application_Accessible.html >>> >>> please do not do me the disservice of sending a response like the one >>> quoted above. Might I suggest that you change your plans now, while you >>> still can. Considering the number of blind iPhone users (at last count, >>> somewhere north of 6 million or so), I would hate for you to have to drop >>>
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
Curious, is there a verifiable source for the data point cited of 6 million blind iPhone users? I've heard ranges from 10,000 - 100,000, but millions is a new one. Thanks! On Sun, Feb 21, 2016 at 3:36 AM Rajmund wrote: > Hello, > I take as they never have, and are not about to, care, either. > > > > Sent from an iPad > > > On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: > > > > I wouldn't exactly call their statement "honest". THe first part of > their statement is actually a bold faced lie. The tools are very available > to make their app accessible. the second half is more a statement of intent > than anything else. Its more likely that they never considered use by the > blind and are now being forced to admit to it (in a roundabout fashion). > btw, I haven't sent that letter yet. I was hoping to see more responses on > this before I did so. > > > > -eric > > > >> On Feb 20, 2016, at 6:40 AM, rajmund wrote: > >> > >> Hi, > >> LOL, least they were honest, and didn't just say, "Will do it in the > next update." > >> > >> Sent from a BrailleNote > >> > >> - Original Message - > >> From: Eric Oyen >> To: viphone@googlegroups.com > >> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > >> Subject: Re: Unacceptable Response from Issuu Support Team Regarding > VoiceOverAccessibility > >> > >> here is a copy of a letter that I propose sending to this company. > Might I also suggest hitting up their ratings area on the app store and > posting a 0 star rating with a list of complaints. the more that show up > there, the greater their incentive to change their attitude (and > development cycle). Also, for anyone using the Android version of this > app, doing the same on the android store should also have a similar > impact. SOmeone could also start a change.org petition. The more > attention that is brought to bear on this, the more likely it is that they > will be forced to deal with this.. > >> > >> here is the letter: > >> > >> *** > >> Gentlemen, > >> I recently read a response you sent another user about accessibility > (or the lack of it) in your application platform. I would also like to be > able to use your platform, but find that none of the controls or options > are accessible. Considering that apple published (free of charge mind you) > their API on how to interface with their screen reader, there is no excuse > for your lack of accessibility. In fact, your statement: " > >> > >> Unfortunately we don't have a way for those with visual impairments to > use screen reading technology or have a way to make our site accessible at > this time. We also haven't been informed of any plans to add that > functionality any time soon." > >> > >> I must point out that your statement above is a slap in the face of any > blind user who may have to depend on your application to read specific > publications. Also, as you do business in the US and contract with public > institutions (schools, colleges, etc.), you are required to abide by the > terms of the US AMericans with Disabilities act (as amended 1996). I am > only pointing this out to you to bring to your attention that someone else > might decide your wallet would make a tempting target. This is not a > threat, this is advice you really should heed. Now, the way I see it, you > don't have any choice. THere is already a push on to get other blind users > to write in and hit you u up on this issue. Considering the number of > blindness related blogs, email lists and social pages (on Facebook and > other social media), this means you might be forced to deal with this > sooner (rather than later). > >> > >> FYI, data regarding accessibility on iOS is available here: > https://developer.apple.com/library/ios/documentation/UserExperie > >> nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ > >> Making_Application_Accessible.html > >> > >> please do not do me the disservice of sending a response like the one > quoted above. Might I suggest that you change your plans now, while you > still can. Considering the number of blind iPhone users (at last count, > somewhere north of 6 million or so), I would hate for you to have to drop > everything to start dealing with 6 million angry blind people. so, your > direction is now clear. take the steps (now) to make your product > accessible. > >> > >> thank you, > >> > >> Eric Oyen > >> *** > >> > >> > >> > >&g
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
Hello, I take as they never have, and are not about to, care, either. Sent from an iPad > On 20 Feb 2016, at 8:12 pm, Eric Oyen wrote: > > I wouldn't exactly call their statement "honest". THe first part of their > statement is actually a bold faced lie. The tools are very available to make > their app accessible. the second half is more a statement of intent than > anything else. Its more likely that they never considered use by the blind > and are now being forced to admit to it (in a roundabout fashion). btw, I > haven't sent that letter yet. I was hoping to see more responses on this > before I did so. > > -eric > >> On Feb 20, 2016, at 6:40 AM, rajmund wrote: >> >> Hi, >> LOL, least they were honest, and didn't just say, "Will do it in the next >> update." >> >> Sent from a BrailleNote >> >> - Original Message - >> From: Eric Oyen > To: viphone@googlegroups.com >> Date sent: Fri, 19 Feb 2016 10:54:38 -0700 >> Subject: Re: Unacceptable Response from Issuu Support Team Regarding >> VoiceOverAccessibility >> >> here is a copy of a letter that I propose sending to this company. Might I >> also suggest hitting up their ratings area on the app store and posting a 0 >> star rating with a list of complaints. the more that show up there, the >> greater their incentive to change their attitude (and development cycle). >> Also, for anyone using the Android version of this app, doing the same on >> the android store should also have a similar impact. SOmeone could also >> start a change.org petition. The more attention that is brought to bear on >> this, the more likely it is that they will be forced to deal with this.. >> >> here is the letter: >> >> *** >> Gentlemen, >> I recently read a response you sent another user about accessibility (or the >> lack of it) in your application platform. I would also like to be able to >> use your platform, but find that none of the controls or options are >> accessible. Considering that apple published (free of charge mind you) >> their API on how to interface with their screen reader, there is no excuse >> for your lack of accessibility. In fact, your statement: " >> >> Unfortunately we don't have a way for those with visual impairments to use >> screen reading technology or have a way to make our site accessible at this >> time. We also haven't been informed of any plans to add that functionality >> any time soon." >> >> I must point out that your statement above is a slap in the face of any >> blind user who may have to depend on your application to read specific >> publications. Also, as you do business in the US and contract with public >> institutions (schools, colleges, etc.), you are required to abide by the >> terms of the US AMericans with Disabilities act (as amended 1996). I am >> only pointing this out to you to bring to your attention that someone else >> might decide your wallet would make a tempting target. This is not a >> threat, this is advice you really should heed. Now, the way I see it, you >> don't have any choice. THere is already a push on to get other blind users >> to write in and hit you u up on this issue. Considering the number of >> blindness related blogs, email lists and social pages (on Facebook and other >> social media), this means you might be forced to deal with this sooner >> (rather than later). >> >> FYI, data regarding accessibility on iOS is available here: >> https://developer.apple.com/library/ios/documentation/UserExperie >> nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ >> Making_Application_Accessible.html >> >> please do not do me the disservice of sending a response like the one quoted >> above. Might I suggest that you change your plans now, while you still can. >> Considering the number of blind iPhone users (at last count, somewhere >> north of 6 million or so), I would hate for you to have to drop everything >> to start dealing with 6 million angry blind people. so, your direction is >> now clear. take the steps (now) to make your product accessible. >> >> thank you, >> >> Eric Oyen >> *** >> >> >> >> On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: >> >> >> Dear All: >> >> Issuu is an app which provides access to millions of magazines, newsletters, >> etc., on virtually any topic you can think of. My son, who is also a >> Voice
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
heheh. sometimes the spell checker misses things it shouldn't. will check and send. -eric On Feb 20, 2016, at 6:10 PM, Devin Prater wrote: > Just make sure you spell check and proof read it before you send it, and note > that the letter represents the wishes of us all. > > Sent from Outlook Mobile > From Devin Prater > d.pra...@me.com > > > > > On Sat, Feb 20, 2016 at 12:13 PM -0800, "Eric Oyen" > wrote: > > I wouldn't exactly call their statement "honest". THe first part of their > statement is actually a bold faced lie. The tools are very available to make > their app accessible. the second half is more a statement of intent than > anything else. Its more likely that they never considered use by the blind > and are now being forced to admit to it (in a roundabout fashion). btw, I > haven't sent that letter yet. I was hoping to see more responses on this > before I did so. > > -eric > > On Feb 20, 2016, at 6:40 AM, rajmund wrote: > > > Hi, > > LOL, least they were honest, and didn't just say, "Will do it in the next > > update." > > > > Sent from a BrailleNote > > > > - Original Message ----- > > From: Eric Oyen > To: viphone@googlegroups.com > > Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > > Subject: Re: Unacceptable Response from Issuu Support Team Regarding > > VoiceOverAccessibility > > > > here is a copy of a letter that I propose sending to this company. Might I > > also suggest hitting up their ratings area on the app store and posting a 0 > > star rating with a list of complaints. the more that show up there, the > > greater their incentive to change their attitude (and development cycle). > > Also, for anyone using the Android version of this app, doing the same on > > the android store should also have a similar impact. SOmeone could also > > start a change.org petition. The more attention that is brought to bear on > > this, the more likely it is that they will be forced to deal with this.. > > > > here is the letter: > > > > *** > > Gentlemen, > > I recently read a response you sent another user about accessibility (or > > the lack of it) in your application platform. I would also like to be able > > to use your platform, but find that none of the controls or options are > > accessible. Considering that apple published (free of charge mind you) > > their API on how to interface with their screen reader, there is no excuse > > for your lack of accessibility. In fact, your statement: " > > > > Unfortunately we don't have a way for those with visual impairments to use > > screen reading technology or have a way to make our site accessible at this > > time. We also haven't been informed of any plans to add that functionality > > any time soon." > > > > I must point out that your statement above is a slap in the face of any > > blind user who may have to depend on your application to read specific > > publications. Also, as you do business in the US and contract with public > > institutions (schools, colleges, etc.), you are required to abide by the > > terms of the US AMericans with Disabilities act (as amended 1996). I am > > only pointing this out to you to bring to your attention that someone else > > might decide your wallet would make a tempting target. This is not a > > threat, this is advice you really should heed. Now, the way I see it, you > > don't have any choice. THere is already a push on to get other blind users > > to write in and hit you u up on this issue. Considering the number of > > blindness related blogs, email lists and social pages (on Facebook and > > other social media), this means you might be forced to deal with this > > sooner (rather than later). > > > > FYI, data regarding accessibility on iOS is available here: > > https://developer.apple.com/library/ios/documentation/UserExperie > > nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ > > Making_Application_Accessible.html > > > > please do not do me the disservice of sending a response like the one > > quoted above. Might I suggest that you change your plans now, while you > > still can. Considering the number of blind iPhone users (at last count, > > somewhere north of 6 million or so), I would hate for you to have to drop > > everything to start dealing with 6 million angry blind people. so, your > > direction is now clear. take the steps (now) to make your product > > accessible. >
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
Just make sure you spell check and proof read it before you send it, and note that the letter represents the wishes of us all. Sent from Outlook Mobile >From Devin Prater d.pra...@me.com On Sat, Feb 20, 2016 at 12:13 PM -0800, "Eric Oyen" wrote: I wouldn't exactly call their statement "honest". THe first part of their statement is actually a bold faced lie. The tools are very available to make their app accessible. the second half is more a statement of intent than anything else. Its more likely that they never considered use by the blind and are now being forced to admit to it (in a roundabout fashion). btw, I haven't sent that letter yet. I was hoping to see more responses on this before I did so. -eric On Feb 20, 2016, at 6:40 AM, rajmund wrote: > Hi, > LOL, least they were honest, and didn't just say, "Will do it in the next > update." > > Sent from a BrailleNote > > - Original Message - > From: Eric Oyen To: viphone@googlegroups.com > Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > Subject: Re: Unacceptable Response from Issuu Support Team Regarding > VoiceOverAccessibility > > here is a copy of a letter that I propose sending to this company. Might I > also suggest hitting up their ratings area on the app store and posting a 0 > star rating with a list of complaints. the more that show up there, the > greater their incentive to change their attitude (and development cycle). > Also, for anyone using the Android version of this app, doing the same on the > android store should also have a similar impact. SOmeone could also start a > change.org petition. The more attention that is brought to bear on this, the > more likely it is that they will be forced to deal with this.. > > here is the letter: > > *** > Gentlemen, > I recently read a response you sent another user about accessibility (or the > lack of it) in your application platform. I would also like to be able to > use your platform, but find that none of the controls or options are > accessible. Considering that apple published (free of charge mind you) their > API on how to interface with their screen reader, there is no excuse for your > lack of accessibility. In fact, your statement: " > > Unfortunately we don't have a way for those with visual impairments to use > screen reading technology or have a way to make our site accessible at this > time. We also haven't been informed of any plans to add that functionality > any time soon." > > I must point out that your statement above is a slap in the face of any blind > user who may have to depend on your application to read specific > publications. Also, as you do business in the US and contract with public > institutions (schools, colleges, etc.), you are required to abide by the > terms of the US AMericans with Disabilities act (as amended 1996). I am only > pointing this out to you to bring to your attention that someone else might > decide your wallet would make a tempting target. This is not a threat, this > is advice you really should heed. Now, the way I see it, you don't have any > choice. THere is already a push on to get other blind users to write in and > hit you u up on this issue. Considering the number of blindness related > blogs, email lists and social pages (on Facebook and other social media), > this means you might be forced to deal with this sooner (rather than later). > > FYI, data regarding accessibility on iOS is available here: > https://developer.apple.com/library/ios/documentation/UserExperie > nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ > Making_Application_Accessible.html > > please do not do me the disservice of sending a response like the one quoted > above. Might I suggest that you change your plans now, while you still can. > Considering the number of blind iPhone users (at last count, somewhere north > of 6 million or so), I would hate for you to have to drop everything to start > dealing with 6 million angry blind people. so, your direction is now clear. > take the steps (now) to make your product accessible. > > thank you, > > Eric Oyen > *** > > > > On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: > > > Dear All: > > Issuu is an app which provides access to millions of magazines, newsletters, > etc., on virtually any topic you can think of. My son, who is also a > VoiceOver user, wanted to access his high school's newspaper which is on the > platform. However, it is in an image pdf. Furthermore, trying to get around > the app is nightmarish, and it does not appear that any of the available > resources i
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
I wouldn't exactly call their statement "honest". THe first part of their statement is actually a bold faced lie. The tools are very available to make their app accessible. the second half is more a statement of intent than anything else. Its more likely that they never considered use by the blind and are now being forced to admit to it (in a roundabout fashion). btw, I haven't sent that letter yet. I was hoping to see more responses on this before I did so. -eric On Feb 20, 2016, at 6:40 AM, rajmund wrote: > Hi, > LOL, least they were honest, and didn't just say, "Will do it in the next > update." > > Sent from a BrailleNote > > - Original Message - > From: Eric Oyen To: viphone@googlegroups.com > Date sent: Fri, 19 Feb 2016 10:54:38 -0700 > Subject: Re: Unacceptable Response from Issuu Support Team Regarding > VoiceOverAccessibility > > here is a copy of a letter that I propose sending to this company. Might I > also suggest hitting up their ratings area on the app store and posting a 0 > star rating with a list of complaints. the more that show up there, the > greater their incentive to change their attitude (and development cycle). > Also, for anyone using the Android version of this app, doing the same on the > android store should also have a similar impact. SOmeone could also start a > change.org petition. The more attention that is brought to bear on this, the > more likely it is that they will be forced to deal with this.. > > here is the letter: > > *** > Gentlemen, > I recently read a response you sent another user about accessibility (or the > lack of it) in your application platform. I would also like to be able to > use your platform, but find that none of the controls or options are > accessible. Considering that apple published (free of charge mind you) their > API on how to interface with their screen reader, there is no excuse for your > lack of accessibility. In fact, your statement: " > > Unfortunately we don't have a way for those with visual impairments to use > screen reading technology or have a way to make our site accessible at this > time. We also haven't been informed of any plans to add that functionality > any time soon." > > I must point out that your statement above is a slap in the face of any blind > user who may have to depend on your application to read specific > publications. Also, as you do business in the US and contract with public > institutions (schools, colleges, etc.), you are required to abide by the > terms of the US AMericans with Disabilities act (as amended 1996). I am only > pointing this out to you to bring to your attention that someone else might > decide your wallet would make a tempting target. This is not a threat, this > is advice you really should heed. Now, the way I see it, you don't have any > choice. THere is already a push on to get other blind users to write in and > hit you u up on this issue. Considering the number of blindness related > blogs, email lists and social pages (on Facebook and other social media), > this means you might be forced to deal with this sooner (rather than later). > > FYI, data regarding accessibility on iOS is available here: > https://developer.apple.com/library/ios/documentation/UserExperie > nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ > Making_Application_Accessible.html > > please do not do me the disservice of sending a response like the one quoted > above. Might I suggest that you change your plans now, while you still can. > Considering the number of blind iPhone users (at last count, somewhere north > of 6 million or so), I would hate for you to have to drop everything to start > dealing with 6 million angry blind people. so, your direction is now clear. > take the steps (now) to make your product accessible. > > thank you, > > Eric Oyen > *** > > > > On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: > > > Dear All: > > Issuu is an app which provides access to millions of magazines, newsletters, > etc., on virtually any topic you can think of. My son, who is also a > VoiceOver user, wanted to access his high school's newspaper which is on the > platform. However, it is in an image pdf. Furthermore, trying to get around > the app is nightmarish, and it does not appear that any of the available > resources is accessible. > I wrote to their support center, and this is the response I received. My > response to that unhelpful response is first, with the response in the > middle, with my original message at the bottom. I think this is absolutely > something which should
Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility
Hi, LOL, least they were honest, and didn't just say, "Will do it in the next update." Sent from a BrailleNote - Original Message - From: Eric Oyen Subject: Re: Unacceptable Response from Issuu Support Team Regarding VoiceOverAccessibility here is a copy of a letter that I propose sending to this company. Might I also suggest hitting up their ratings area on the app store and posting a 0 star rating with a list of complaints. the more that show up there, the greater their incentive to change their attitude (and development cycle). Also, for anyone using the Android version of this app, doing the same on the android store should also have a similar impact. SOmeone could also start a change.org petition. The more attention that is brought to bear on this, the more likely it is that they will be forced to deal with this.. here is the letter: *** Gentlemen, I recently read a response you sent another user about accessibility (or the lack of it) in your application platform. I would also like to be able to use your platform, but find that none of the controls or options are accessible. Considering that apple published (free of charge mind you) their API on how to interface with their screen reader, there is no excuse for your lack of accessibility. In fact, your statement: " Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon." I must point out that your statement above is a slap in the face of any blind user who may have to depend on your application to read specific publications. Also, as you do business in the US and contract with public institutions (schools, colleges, etc.), you are required to abide by the terms of the US AMericans with Disabilities act (as amended 1996). I am only pointing this out to you to bring to your attention that someone else might decide your wallet would make a tempting target. This is not a threat, this is advice you really should heed. Now, the way I see it, you don't have any choice. THere is already a push on to get other blind users to write in and hit you u up on this issue. Considering the number of blindness related blogs, email lists and social pages (on Facebook and other social media), this means you might be forced to deal with this sooner (rather than later). FYI, data regarding accessibility on iOS is available here: https://developer.apple.com/library/ios/documentation/UserExperie nce/Conceptual/iPhoneAccessibility/Making_Application_Accessible/ Making_Application_Accessible.html please do not do me the disservice of sending a response like the one quoted above. Might I suggest that you change your plans now, while you still can. Considering the number of blind iPhone users (at last count, somewhere north of 6 million or so), I would hate for you to have to drop everything to start dealing with 6 million angry blind people. so, your direction is now clear. take the steps (now) to make your product accessible. thank you, Eric Oyen *** On Feb 19, 2016, at 8:31 AM, Christine Grassman wrote: Dear All: Issuu is an app which provides access to millions of magazines, newsletters, etc., on virtually any topic you can think of. My son, who is also a VoiceOver user, wanted to access his high school's newspaper which is on the platform. However, it is in an image pdf. Furthermore, trying to get around the app is nightmarish, and it does not appear that any of the available resources is accessible. I wrote to their support center, and this is the response I received. My response to that unhelpful response is first, with the response in the middle, with my original message at the bottom. I think this is absolutely something which should be available to those who use screen readers. If others agree, I think we should bombard them with requests to make their platform accessible. Christine Begin forwarded message: From: "Christine Grassman (issuu Support Team)" Subject: Update from issuu Support Re: Poor VoiceOver accessibility Date: February 19, 2016 at 10:16:27 AM EST To: Christine Grassman With all due respect, there is no excuse for this. Apple makes available to developers, free of charge, guidelines for making apps accessible. There's absolutely no reason not to do this. Christine Sent from my iPhone Angel (Help Center) Feb 19, 11:51 Hi Christine, Unfortunately we don't have a way for those with visual impairments to use screen reading technology or have a way to make our site accessible at this time. We also haven't been informed of any plans to add that functionality any time soon. I'm so very sorry about that. If we do introduce this functionality at any point, we will p
