Re: iTunes mystery

[Daniel Kerr]

Hi Severin

I must admit I haven't followed all this, so apologies if I'm missing some of 
it (or on the wrong track), but just a thought.  - 
Do you have an external drive connected that may be shared with another machine 
as well?
I know sometimes if a drive is connected that the Mac App Store can actually 
show Apps that are on another drive (or from another Applications folder) as 
"needing to be updated". The same shouldn't apply to iTunes, (as it's normally 
in the iTunes Media Apps folder), but that may be something to "test". 
Disconnect all drives, (maybe even restart), Quit iTunes, then re-open it and 
see if anything shows up in Downloads.
Might be worth a try… ;)

Kind regards
Daniel

Sent from my iPhone 5

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
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be disseminated, distributed or copied, that permission by the author be 
requested. 

On 14/07/2014, at 1:47 PM, Severin Crisp  wrote:

> No, that does not delete them.  Here is what I have just sent to Apple 
> support, let’s see if they can figured it out! 
> Severin
> 
> When I connect to the iTunes store I get an error window saying "There was a 
> problem downloading some items".  The listed items are items that I have 
> never ordered, accessed or been billed for.   My Download window shows no 
> items but brings up the same message when I try to download.  
> How do I clear this annoying intrusion?  
> Thank you
> Severin Crisp
> 
> On 14 Jul 2014, at 1:34 pm, Ronda Brown  wrote:
> 
>>> So called problem downloads are listed in the error message window.
>> 
>> Can you delete them from there? Control - Click
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
>> 
>>> Nothing ever shows in the Downloads window.   So called problem downloads 
>>> are listed in the error message window.  Do not lose any sleep over this, 
>>> it is an annoyance not a problem.  
>>> Severin
>>> 
>>> On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
>>> 
 Hi Severin,
 
 I haven't forgotten about your problem, but I am mystified by it. 
 Can you delete the tracks in the Downloads window?
 Or in the Error downloads window?
 
 You might need to "Control-Click > Move to Trash"
 Then Empty the trash
 
 Cheers,
 Ronni
 Sent from Ronni's iPad4
 
 On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
 
> No joy there, it just brings up the same download error message window.  
> Sometimes there are 14 items and sometimes 28 but if you look at the list 
> the 14 are just duplicated when it says 28.  
> Severin
> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
> 
>> Hi Severin,
>> 
>>> Yes, I have checked my account and purchase history and all incorrect.
>>>   Everything I have bought has downloaded and been charged for back to 
>>> 2006 as far as I can see! 
>> Did you mean "all incorrect" or "all correct"?
>> 
>> I've just had a look at your iTunes - Window > Downloads Screenshot you 
>> sent to me.
>> Take the tick out of "Allow simultaneous downloads" and see if you can 
>> click on the download arrow to see what are the 14 iTunes Downloads 
>> Available.
>> You can put the tick back in "Allow simultaneous downloads" after 
>> checking.
>> 
>> These items seem to be different/separate downloads to the original 
>> issue "There were problems downloading some purchased items" with 28 
>> total errors.
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  
>> wrote:
>> 
>>> Yes, I have checked my account and purchase history and all incorrect.  
>>> Everything I have bought has downloaded and been charged for back to 
>>> 2006 as far as I can see!   All the items listed with the error 
>>> notification are intruders - not ordered or paid for and not knowingly 
>>> or intentionally visited.  I sent you offline a screen shot of my 
>>> Downloads window which says 14 items awaiting download - but they are 
>>> not listed and the window is blank.  
>>> Severin
>>> 
>>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>>> 
 Hi Severin,
 
 Yes, sounds like you need to check your iTunes Account and see what 
 you have purchased and downloaded & what needs downloading.
 Have you been syncing your iPad purchases to iTunes regularly?
 
 View your purchase history
 You can see a list of all your iTunes Store purch

Re: iTunes mystery

[Severin Crisp]

No, that does not delete them.  Here is what I have just sent to Apple support, 
let’s see if they can figured it out! 
Severin

When I connect to the iTunes store I get an error window saying "There was a 
problem downloading some items".  The listed items are items that I have never 
ordered, accessed or been billed for.   My Download window shows no items but 
brings up the same message when I try to download.  
How do I clear this annoying intrusion?  
Thank you
Severin Crisp

On 14 Jul 2014, at 1:34 pm, Ronda Brown  wrote:

>> So called problem downloads are listed in the error message window.
> 
> Can you delete them from there? Control - Click
> 
> Sent from Ronni's iPad4
> 
> 
> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
> 
>> Nothing ever shows in the Downloads window.   So called problem downloads 
>> are listed in the error message window.  Do not lose any sleep over this, it 
>> is an annoyance not a problem.  
>> Severin
>> 
>> On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> I haven't forgotten about your problem, but I am mystified by it. 
>>> Can you delete the tracks in the Downloads window?
>>> Or in the Error downloads window?
>>> 
>>> You might need to "Control-Click > Move to Trash"
>>> Then Empty the trash
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
>>> 
 No joy there, it just brings up the same download error message window.  
 Sometimes there are 14 items and sometimes 28 but if you look at the list 
 the 14 are just duplicated when it says 28.  
 Severin
 On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
 
> Hi Severin,
> 
>> Yes, I have checked my account and purchase history and all incorrect.
>>   Everything I have bought has downloaded and been charged for back to 
>> 2006 as far as I can see! 
> Did you mean "all incorrect" or "all correct"?
> 
> I've just had a look at your iTunes - Window > Downloads Screenshot you 
> sent to me.
> Take the tick out of "Allow simultaneous downloads" and see if you can 
> click on the download arrow to see what are the 14 iTunes Downloads 
> Available.
> You can put the tick back in "Allow simultaneous downloads" after 
> checking.
> 
> These items seem to be different/separate downloads to the original issue 
> "There were problems downloading some purchased items" with 28 total 
> errors.
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
>> Yes, I have checked my account and purchase history and all incorrect.  
>> Everything I have bought has downloaded and been charged for back to 
>> 2006 as far as I can see!   All the items listed with the error 
>> notification are intruders - not ordered or paid for and not knowingly 
>> or intentionally visited.  I sent you offline a screen shot of my 
>> Downloads window which says 14 items awaiting download - but they are 
>> not listed and the window is blank.  
>> Severin
>> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> Yes, sounds like you need to check your iTunes Account and see what you 
>>> have purchased and downloaded & what needs downloading.
>>> Have you been syncing your iPad purchases to iTunes regularly?
>>> 
>>> View your purchase history
>>> You can see a list of all your iTunes Store purchases.
>>> 
>>> Choose Store > View My Apple ID, and sign in.
>>> In the Account Information window, click See All (below Purchase 
>>> History).
>>> The purchase history shows purchases made using this account, with your 
>>> most recent purchases shown first. To view details of previous 
>>> purchases, click the arrow to the left of the order date. If your 
>>> purchase history seems incomplete, make sure you’ve clicked the arrow 
>>> next to each previous purchase to see all your purchase history 
>>> information.
>>> 
>>> If your purchase history seems to be incorrect, or you believe you’ve 
>>> been charged for an item you didn’t buy, visit the iTunes Store Support 
>>> website.
>>> 
>>> Also in iTunes - under Help > iTunes Tutorials
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  
>>> wrote:
>>> 
 I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
 error warning persists.   My account lists items (unspecified) 
 awaiting to be downloaded and a Download Now button, which I have not 
 pressed!I suspect I need to clean up my account and that there is 
 nothing wrong with ITunes on either my iMac or iPad.  
 Severin
 
 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 

Re: iTunes mystery

[Ronda Brown]

> So called problem downloads are listed in the error message window.

Can you delete them from there? Control - Click

Sent from Ronni's iPad4


> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
> 
> Nothing ever shows in the Downloads window.   So called problem downloads are 
> listed in the error message window.  Do not lose any sleep over this, it is 
> an annoyance not a problem.  
> Severin
> 
>> On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
>> 
>> Hi Severin,
>> 
>> I haven't forgotten about your problem, but I am mystified by it. 
>> Can you delete the tracks in the Downloads window?
>> Or in the Error downloads window?
>> 
>> You might need to "Control-Click > Move to Trash"
>> Then Empty the trash
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>>> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
>>> 
>>> No joy there, it just brings up the same download error message window.  
>>> Sometimes there are 14 items and sometimes 28 but if you look at the list 
>>> the 14 are just duplicated when it says 28.  
>>> Severin
 On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
 
 Hi Severin,
 
> Yes, I have checked my account and purchase history and all incorrect.
>   Everything I have bought has downloaded and been charged for back to 
> 2006 as far as I can see! 
 Did you mean "all incorrect" or "all correct"?
 
 I've just had a look at your iTunes - Window > Downloads Screenshot you 
 sent to me.
 Take the tick out of "Allow simultaneous downloads" and see if you can 
 click on the download arrow to see what are the 14 iTunes Downloads 
 Available.
 You can put the tick back in "Allow simultaneous downloads" after checking.
 
 These items seem to be different/separate downloads to the original issue 
 "There were problems downloading some purchased items" with 28 total 
 errors.
 
 Cheers,
 Ronni
 Sent from Ronni's iPad4
 
 
> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
> Yes, I have checked my account and purchase history and all incorrect.  
> Everything I have bought has downloaded and been charged for back to 2006 
> as far as I can see!   All the items listed with the error notification 
> are intruders - not ordered or paid for and not knowingly or 
> intentionally visited.  I sent you offline a screen shot of my Downloads 
> window which says 14 items awaiting download - but they are not listed 
> and the window is blank.  
> Severin
> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Yes, sounds like you need to check your iTunes Account and see what you 
>> have purchased and downloaded & what needs downloading.
>> Have you been syncing your iPad purchases to iTunes regularly?
>> 
>> View your purchase history
>> You can see a list of all your iTunes Store purchases.
>> 
>> Choose Store > View My Apple ID, and sign in.
>> In the Account Information window, click See All (below Purchase 
>> History).
>> The purchase history shows purchases made using this account, with your 
>> most recent purchases shown first. To view details of previous 
>> purchases, click the arrow to the left of the order date. If your 
>> purchase history seems incomplete, make sure you’ve clicked the arrow 
>> next to each previous purchase to see all your purchase history 
>> information.
>> 
>> If your purchase history seems to be incorrect, or you believe you’ve 
>> been charged for an item you didn’t buy, visit the iTunes Store Support 
>> website.
>> 
>> Also in iTunes - under Help > iTunes Tutorials
>> 
>> Cheers,
>> Ronni
>> 
>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  
>>> wrote:
>>> 
>>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
>>> error warning persists.   My account lists items (unspecified) awaiting 
>>> to be downloaded and a Download Now button, which I have not pressed!   
>>>  I suspect I need to clean up my account and that there is nothing 
>>> wrong with ITunes on either my iMac or iPad.  
>>> Severin
>>> 
>>> 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 
 Hi Severin,
 
 "An unknown error occurred (8268).
 Use the Check for Available Downloads command in the Store menu to 
 download again later."
 
 Normally this error would indicate a Network problem, could be on 
 Apple Servers or your end and connection was disrupted at some stage?
 
 What happens if you do as suggested "Use the Check for Available 
 Downloads command in the Store menu to download again later"?
 
 What version of iTunes are you running, do you have the latest v11.3? 
 If not I suggest:
 1.  Quit iTunes

Re: iTunes mystery

[Severin Crisp]

Nothing ever shows in the Downloads window.   So called problem downloads are 
listed in the error message window.  Do not lose any sleep over this, it is an 
annoyance not a problem.  
Severin

On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:

> Hi Severin,
> 
> I haven't forgotten about your problem, but I am mystified by it. 
> Can you delete the tracks in the Downloads window?
> Or in the Error downloads window?
> 
> You might need to "Control-Click > Move to Trash"
> Then Empty the trash
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
> 
>> No joy there, it just brings up the same download error message window.  
>> Sometimes there are 14 items and sometimes 28 but if you look at the list 
>> the 14 are just duplicated when it says 28.  
>> Severin
>> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
 Yes, I have checked my account and purchase history and all incorrect.
   Everything I have bought has downloaded and been charged for back to 
 2006 as far as I can see! 
>>> Did you mean "all incorrect" or "all correct"?
>>> 
>>> I've just had a look at your iTunes - Window > Downloads Screenshot you 
>>> sent to me.
>>> Take the tick out of "Allow simultaneous downloads" and see if you can 
>>> click on the download arrow to see what are the 14 iTunes Downloads 
>>> Available.
>>> You can put the tick back in "Allow simultaneous downloads" after checking.
>>> 
>>> These items seem to be different/separate downloads to the original issue 
>>> "There were problems downloading some purchased items" with 28 total errors.
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
>>> 
 Yes, I have checked my account and purchase history and all incorrect.  
 Everything I have bought has downloaded and been charged for back to 2006 
 as far as I can see!   All the items listed with the error notification 
 are intruders - not ordered or paid for and not knowingly or intentionally 
 visited.  I sent you offline a screen shot of my Downloads window which 
 says 14 items awaiting download - but they are not listed and the window 
 is blank.  
 Severin
 
 On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
 
> Hi Severin,
> 
> Yes, sounds like you need to check your iTunes Account and see what you 
> have purchased and downloaded & what needs downloading.
> Have you been syncing your iPad purchases to iTunes regularly?
> 
> View your purchase history
> You can see a list of all your iTunes Store purchases.
> 
> Choose Store > View My Apple ID, and sign in.
> In the Account Information window, click See All (below Purchase History).
> The purchase history shows purchases made using this account, with your 
> most recent purchases shown first. To view details of previous purchases, 
> click the arrow to the left of the order date. If your purchase history 
> seems incomplete, make sure you’ve clicked the arrow next to each 
> previous purchase to see all your purchase history information.
> 
> If your purchase history seems to be incorrect, or you believe you’ve 
> been charged for an item you didn’t buy, visit the iTunes Store Support 
> website.
> 
> Also in iTunes - under Help > iTunes Tutorials
> 
> Cheers,
> Ronni
> 
> 
> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
> 
>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
>> error warning persists.   My account lists items (unspecified) awaiting 
>> to be downloaded and a Download Now button, which I have not pressed!
>> I suspect I need to clean up my account and that there is nothing wrong 
>> with ITunes on either my iMac or iPad.  
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> "An unknown error occurred (8268).
>>> Use the Check for Available Downloads command in the Store menu to 
>>> download again later."
>>> 
>>> Normally this error would indicate a Network problem, could be on Apple 
>>> Servers or your end and connection was disrupted at some stage?
>>> 
>>> What happens if you do as suggested "Use the Check for Available 
>>> Downloads command in the Store menu to download again later"?
>>> 
>>> What version of iTunes are you running, do you have the latest v11.3? 
>>> If not I suggest:
>>> 1.  Quit iTunes
>>> 2. Restart your Mac
>>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>>> 
>>> 4. Install iTunes 11.3
>>> 
>>> If that does not get rid of the message when you open iTunes, post back 
>>> & I'll give details how to delete & install a fresh iTunes 11 
>>>   
>>> Cheers,
>>> Ronni
>>> 

Re: iTunes mystery

[Ronda Brown]

Hi Severin,

I haven't forgotten about your problem, but I am mystified by it. 
Can you delete the tracks in the Downloads window?
Or in the Error downloads window?

You might need to "Control-Click > Move to Trash"
Then Empty the trash

Cheers,
Ronni
Sent from Ronni's iPad4

> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
> 
> No joy there, it just brings up the same download error message window.  
> Sometimes there are 14 items and sometimes 28 but if you look at the list the 
> 14 are just duplicated when it says 28.  
> Severin
>> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
>> 
>> Hi Severin,
>> 
>>> Yes, I have checked my account and purchase history and all incorrect.
>>>   Everything I have bought has downloaded and been charged for back to 2006 
>>> as far as I can see! 
>> Did you mean "all incorrect" or "all correct"?
>> 
>> I've just had a look at your iTunes - Window > Downloads Screenshot you sent 
>> to me.
>> Take the tick out of "Allow simultaneous downloads" and see if you can click 
>> on the download arrow to see what are the 14 iTunes Downloads Available.
>> You can put the tick back in "Allow simultaneous downloads" after checking.
>> 
>> These items seem to be different/separate downloads to the original issue 
>> "There were problems downloading some purchased items" with 28 total errors.
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
>>> 
>>> Yes, I have checked my account and purchase history and all incorrect.  
>>> Everything I have bought has downloaded and been charged for back to 2006 
>>> as far as I can see!   All the items listed with the error notification are 
>>> intruders - not ordered or paid for and not knowingly or intentionally 
>>> visited.  I sent you offline a screen shot of my Downloads window which 
>>> says 14 items awaiting download - but they are not listed and the window is 
>>> blank.  
>>> Severin
>>> 
 On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
 
 Hi Severin,
 
 Yes, sounds like you need to check your iTunes Account and see what you 
 have purchased and downloaded & what needs downloading.
 Have you been syncing your iPad purchases to iTunes regularly?
 
 View your purchase history
 You can see a list of all your iTunes Store purchases.
 
 Choose Store > View My Apple ID, and sign in.
 In the Account Information window, click See All (below Purchase History).
 The purchase history shows purchases made using this account, with your 
 most recent purchases shown first. To view details of previous purchases, 
 click the arrow to the left of the order date. If your purchase history 
 seems incomplete, make sure you’ve clicked the arrow next to each previous 
 purchase to see all your purchase history information.
 
 If your purchase history seems to be incorrect, or you believe you’ve been 
 charged for an item you didn’t buy, visit the iTunes Store Support website.
 
 Also in iTunes - under Help > iTunes Tutorials
 
 Cheers,
 Ronni
 
 
> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
> 
> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
> error warning persists.   My account lists items (unspecified) awaiting 
> to be downloaded and a Download Now button, which I have not pressed!
> I suspect I need to clean up my account and that there is nothing wrong 
> with ITunes on either my iMac or iPad.  
> Severin
> 
> 
>> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> "An unknown error occurred (8268).
>> Use the Check for Available Downloads command in the Store menu to 
>> download again later."
>> 
>> Normally this error would indicate a Network problem, could be on Apple 
>> Servers or your end and connection was disrupted at some stage?
>> 
>> What happens if you do as suggested "Use the Check for Available 
>> Downloads command in the Store menu to download again later"?
>> 
>> What version of iTunes are you running, do you have the latest v11.3? If 
>> not I suggest:
>> 1.  Quit iTunes
>> 2. Restart your Mac
>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>> 
>> 4. Install iTunes 11.3
>> 
>> If that does not get rid of the message when you open iTunes, post back 
>> & I'll give details how to delete & install a fresh iTunes 11 
>>   
>> Cheers,
>> Ronni
>> 
>>> On 13 Jul 2014, at 1:38 pm, Severin Crisp  
>>> wrote:
>>> 
>>> If I scroll to the end of that list there is no further information.  
>>> If I click on the ! it comes up with …”Unknown error  (8268)”…. and 
>>> closes the window so no time for a screen shot.  
>>> Enjoy the sunny afternoon and dpi not worry too much about trivial 
>>> pro

Re: iTunes mystery

[Severin Crisp]

No joy there, it just brings up the same download error message window.  
Sometimes there are 14 items and sometimes 28 but if you look at the list the 
14 are just duplicated when it says 28.  
Severin
On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:

> Hi Severin,
> 
>> Yes, I have checked my account and purchase history and all incorrect.
>>   Everything I have bought has downloaded and been charged for back to 2006 
>> as far as I can see! 
> Did you mean "all incorrect" or "all correct"?
> 
> I've just had a look at your iTunes - Window > Downloads Screenshot you sent 
> to me.
> Take the tick out of "Allow simultaneous downloads" and see if you can click 
> on the download arrow to see what are the 14 iTunes Downloads Available.
> You can put the tick back in "Allow simultaneous downloads" after checking.
> 
> These items seem to be different/separate downloads to the original issue 
> "There were problems downloading some purchased items" with 28 total errors.
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
>> Yes, I have checked my account and purchase history and all incorrect.  
>> Everything I have bought has downloaded and been charged for back to 2006 as 
>> far as I can see!   All the items listed with the error notification are 
>> intruders - not ordered or paid for and not knowingly or intentionally 
>> visited.  I sent you offline a screen shot of my Downloads window which says 
>> 14 items awaiting download - but they are not listed and the window is 
>> blank.  
>> Severin
>> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> Yes, sounds like you need to check your iTunes Account and see what you 
>>> have purchased and downloaded & what needs downloading.
>>> Have you been syncing your iPad purchases to iTunes regularly?
>>> 
>>> View your purchase history
>>> You can see a list of all your iTunes Store purchases.
>>> 
>>> Choose Store > View My Apple ID, and sign in.
>>> In the Account Information window, click See All (below Purchase History).
>>> The purchase history shows purchases made using this account, with your 
>>> most recent purchases shown first. To view details of previous purchases, 
>>> click the arrow to the left of the order date. If your purchase history 
>>> seems incomplete, make sure you’ve clicked the arrow next to each previous 
>>> purchase to see all your purchase history information.
>>> 
>>> If your purchase history seems to be incorrect, or you believe you’ve been 
>>> charged for an item you didn’t buy, visit the iTunes Store Support website.
>>> 
>>> Also in iTunes - under Help > iTunes Tutorials
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
>>> 
 I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
 error warning persists.   My account lists items (unspecified) awaiting to 
 be downloaded and a Download Now button, which I have not pressed!I 
 suspect I need to clean up my account and that there is nothing wrong with 
 ITunes on either my iMac or iPad.  
 Severin
 
 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 
> Hi Severin,
> 
> "An unknown error occurred (8268).
> Use the Check for Available Downloads command in the Store menu to 
> download again later."
> 
> Normally this error would indicate a Network problem, could be on Apple 
> Servers or your end and connection was disrupted at some stage?
> 
> What happens if you do as suggested "Use the Check for Available 
> Downloads command in the Store menu to download again later"?
> 
> What version of iTunes are you running, do you have the latest v11.3? If 
> not I suggest:
> 1.  Quit iTunes
> 2. Restart your Mac
> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
> 
> 4. Install iTunes 11.3
> 
> If that does not get rid of the message when you open iTunes, post back & 
> I'll give details how to delete & install a fresh iTunes 11 
>   
> Cheers,
> Ronni
> 
> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
> 
>> If I scroll to the end of that list there is no further information.  If 
>> I click on the ! it comes up with …”Unknown error  (8268)”…. and closes 
>> the window so no time for a screen shot.  
>> Enjoy the sunny afternoon and dpi not worry too much about trivial 
>> problems! 
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> I received your attachment offlist, unfortunately it does not show the 
>>> whole error message lines. I guess it is saying "An unknown error has 
>>> occurred..."
>>> If you click on the (!) error icon beside one of the 'problem' files 
>>> does it give more information?
>>> 
>>> Also have you done as

Re: iTunes mystery

[Ronda Brown]

Hi Severin,

> Yes, I have checked my account and purchase history and all incorrect.
>   Everything I have bought has downloaded and been charged for back to 2006 
> as far as I can see! 
Did you mean "all incorrect" or "all correct"?

I've just had a look at your iTunes - Window > Downloads Screenshot you sent to 
me.
Take the tick out of "Allow simultaneous downloads" and see if you can click on 
the download arrow to see what are the 14 iTunes Downloads Available.
You can put the tick back in "Allow simultaneous downloads" after checking.

These items seem to be different/separate downloads to the original issue 
"There were problems downloading some purchased items" with 28 total errors.

Cheers,
Ronni
Sent from Ronni's iPad4


> On 13 Jul 2014, at 4:53 pm, Severin Crisp  wrote:
> 
> Yes, I have checked my account and purchase history and all incorrect.  
> Everything I have bought has downloaded and been charged for back to 2006 as 
> far as I can see!   All the items listed with the error notification are 
> intruders - not ordered or paid for and not knowingly or intentionally 
> visited.  I sent you offline a screen shot of my Downloads window which says 
> 14 items awaiting download - but they are not listed and the window is blank. 
>  
> Severin
> 
>> On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Yes, sounds like you need to check your iTunes Account and see what you have 
>> purchased and downloaded & what needs downloading.
>> Have you been syncing your iPad purchases to iTunes regularly?
>> 
>> View your purchase history
>> You can see a list of all your iTunes Store purchases.
>> 
>> Choose Store > View My Apple ID, and sign in.
>> In the Account Information window, click See All (below Purchase History).
>> The purchase history shows purchases made using this account, with your most 
>> recent purchases shown first. To view details of previous purchases, click 
>> the arrow to the left of the order date. If your purchase history seems 
>> incomplete, make sure you’ve clicked the arrow next to each previous 
>> purchase to see all your purchase history information.
>> 
>> If your purchase history seems to be incorrect, or you believe you’ve been 
>> charged for an item you didn’t buy, visit the iTunes Store Support website.
>> 
>> Also in iTunes - under Help > iTunes Tutorials
>> 
>> Cheers,
>> Ronni
>> 
>> 
>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
>>> 
>>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but 
>>> error warning persists.   My account lists items (unspecified) awaiting to 
>>> be downloaded and a Download Now button, which I have not pressed!I 
>>> suspect I need to clean up my account and that there is nothing wrong with 
>>> ITunes on either my iMac or iPad.  
>>> Severin
>>> 
>>> 
 On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
 
 Hi Severin,
 
 "An unknown error occurred (8268).
 Use the Check for Available Downloads command in the Store menu to 
 download again later."
 
 Normally this error would indicate a Network problem, could be on Apple 
 Servers or your end and connection was disrupted at some stage?
 
 What happens if you do as suggested "Use the Check for Available Downloads 
 command in the Store menu to download again later"?
 
 What version of iTunes are you running, do you have the latest v11.3? If 
 not I suggest:
 1.  Quit iTunes
 2. Restart your Mac
 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
 
 4. Install iTunes 11.3
 
 If that does not get rid of the message when you open iTunes, post back & 
 I'll give details how to delete & install a fresh iTunes 11 
   
 Cheers,
 Ronni
 
> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
> 
> If I scroll to the end of that list there is no further information.  If 
> I click on the ! it comes up with …”Unknown error  (8268)”…. and closes 
> the window so no time for a screen shot.  
> Enjoy the sunny afternoon and dpi not worry too much about trivial 
> problems! 
> Severin
> 
> 
>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> I received your attachment offlist, unfortunately it does not show the 
>> whole error message lines. I guess it is saying "An unknown error has 
>> occurred..."
>> If you click on the (!) error icon beside one of the 'problem' files 
>> does it give more information?
>> 
>> Also have you done as is suggested "Use the check for Available 
>> Downloads command in the Store Menu to"?
>> It might give you more information that might be of help.
>> 
>> If you click on "Save" at the bottom on the bottom of the 28 total 
>> errors window does it show more information, perhaps an error number?
>> If it does you can send the file to me offlist if

Re: iTunes mystery

[Severin Crisp]

Yes, I have checked my account and purchase history and all incorrect.  
Everything I have bought has downloaded and been charged for back to 2006 as 
far as I can see!   All the items listed with the error notification are 
intruders - not ordered or paid for and not knowingly or intentionally visited. 
 I sent you offline a screen shot of my Downloads window which says 14 items 
awaiting download - but they are not listed and the window is blank.  
Severin

On 13 Jul 2014, at 4:42 pm, Ronni Brown  wrote:

> Hi Severin,
> 
> Yes, sounds like you need to check your iTunes Account and see what you have 
> purchased and downloaded & what needs downloading.
> Have you been syncing your iPad purchases to iTunes regularly?
> 
> View your purchase history
> You can see a list of all your iTunes Store purchases.
> 
> Choose Store > View My Apple ID, and sign in.
> In the Account Information window, click See All (below Purchase History).
> The purchase history shows purchases made using this account, with your most 
> recent purchases shown first. To view details of previous purchases, click 
> the arrow to the left of the order date. If your purchase history seems 
> incomplete, make sure you’ve clicked the arrow next to each previous purchase 
> to see all your purchase history information.
> 
> If your purchase history seems to be incorrect, or you believe you’ve been 
> charged for an item you didn’t buy, visit the iTunes Store Support website.
> 
> Also in iTunes - under Help > iTunes Tutorials
> 
> Cheers,
> Ronni
> 
> 
> On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:
> 
>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but error 
>> warning persists.   My account lists items (unspecified) awaiting to be 
>> downloaded and a Download Now button, which I have not pressed!I suspect 
>> I need to clean up my account and that there is nothing wrong with ITunes on 
>> either my iMac or iPad.  
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> "An unknown error occurred (8268).
>>> Use the Check for Available Downloads command in the Store menu to download 
>>> again later."
>>> 
>>> Normally this error would indicate a Network problem, could be on Apple 
>>> Servers or your end and connection was disrupted at some stage?
>>> 
>>> What happens if you do as suggested "Use the Check for Available Downloads 
>>> command in the Store menu to download again later"?
>>> 
>>> What version of iTunes are you running, do you have the latest v11.3? If 
>>> not I suggest:
>>> 1.  Quit iTunes
>>> 2. Restart your Mac
>>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>>> 
>>> 4. Install iTunes 11.3
>>> 
>>> If that does not get rid of the message when you open iTunes, post back & 
>>> I'll give details how to delete & install a fresh iTunes 11 
>>>   
>>> Cheers,
>>> Ronni
>>> 
>>> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
>>> 
 If I scroll to the end of that list there is no further information.  If I 
 click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
 window so no time for a screen shot.  
 Enjoy the sunny afternoon and dpi not worry too much about trivial 
 problems! 
 Severin
 
 
 On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
 
> Hi Severin,
> 
> I received your attachment offlist, unfortunately it does not show the 
> whole error message lines. I guess it is saying "An unknown error has 
> occurred..."
> If you click on the (!) error icon beside one of the 'problem' files does 
> it give more information?
> 
> Also have you done as is suggested "Use the check for Available Downloads 
> command in the Store Menu to"?
> It might give you more information that might be of help.
> 
> If you click on "Save" at the bottom on the bottom of the 28 total errors 
> window does it show more information, perhaps an error number?
> If it does you can send the file to me offlist if you wish.
> 
> I will be out for a couple of hours today, but will check email when I 
> return.
> 
> Cheers,
> Ronni
> 
> On 12 Jul 2014, at 11:04 pm, Severin Crisp  
> wrote:
> 
>> Here it is, off list
>> Severin
>> 
>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
>> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> What is the complete error message please?
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  
>>> wrote:
>>> 
 When I start iTunes I get a message saying there were errors 
 downloading some items.  It gives a list of items, interestingly all 
 operatic, but none of which I have consciously been near.  They have 
 not downloaded nor have I

Re: iTunes mystery

[Ronni Brown]

Hi Severin,

Yes, sounds like you need to check your iTunes Account and see what you have 
purchased and downloaded & what needs downloading.
Have you been syncing your iPad purchases to iTunes regularly?

View your purchase history
You can see a list of all your iTunes Store purchases.

Choose Store > View My Apple ID, and sign in.
In the Account Information window, click See All (below Purchase History).
The purchase history shows purchases made using this account, with your most 
recent purchases shown first. To view details of previous purchases, click the 
arrow to the left of the order date. If your purchase history seems incomplete, 
make sure you’ve clicked the arrow next to each previous purchase to see all 
your purchase history information.

If your purchase history seems to be incorrect, or you believe you’ve been 
charged for an item you didn’t buy, visit the iTunes Store Support website.

Also in iTunes - under Help > iTunes Tutorials

Cheers,
Ronni


On 13 Jul 2014, at 3:43 pm, Severin Crisp  wrote:

> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but error 
> warning persists.   My account lists items (unspecified) awaiting to be 
> downloaded and a Download Now button, which I have not pressed!I suspect 
> I need to clean up my account and that there is nothing wrong with ITunes on 
> either my iMac or iPad.  
> Severin
> 
> 
> On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:
> 
>> Hi Severin,
>> 
>> "An unknown error occurred (8268).
>> Use the Check for Available Downloads command in the Store menu to download 
>> again later."
>> 
>> Normally this error would indicate a Network problem, could be on Apple 
>> Servers or your end and connection was disrupted at some stage?
>> 
>> What happens if you do as suggested "Use the Check for Available Downloads 
>> command in the Store menu to download again later"?
>> 
>> What version of iTunes are you running, do you have the latest v11.3? If not 
>> I suggest:
>> 1.  Quit iTunes
>> 2. Restart your Mac
>> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
>> 
>> 4. Install iTunes 11.3
>> 
>> If that does not get rid of the message when you open iTunes, post back & 
>> I'll give details how to delete & install a fresh iTunes 11 
>>   
>> Cheers,
>> Ronni
>> 
>> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
>> 
>>> If I scroll to the end of that list there is no further information.  If I 
>>> click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
>>> window so no time for a screen shot.  
>>> Enjoy the sunny afternoon and dpi not worry too much about trivial 
>>> problems! 
>>> Severin
>>> 
>>> 
>>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>>> 
 Hi Severin,
 
 I received your attachment offlist, unfortunately it does not show the 
 whole error message lines. I guess it is saying "An unknown error has 
 occurred..."
 If you click on the (!) error icon beside one of the 'problem' files does 
 it give more information?
 
 Also have you done as is suggested "Use the check for Available Downloads 
 command in the Store Menu to"?
 It might give you more information that might be of help.
 
 If you click on "Save" at the bottom on the bottom of the 28 total errors 
 window does it show more information, perhaps an error number?
 If it does you can send the file to me offlist if you wish.
 
 I will be out for a couple of hours today, but will check email when I 
 return.
 
 Cheers,
 Ronni
 
 On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
 
> Here it is, off list
> Severin
> 
> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
> 
>> Hi Severin,
>> 
>> What is the complete error message please?
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  
>> wrote:
>> 
>>> When I start iTunes I get a message saying there were errors 
>>> downloading some items.  It gives a list of items, interestingly all 
>>> operatic, but none of which I have consciously been near.  They have 
>>> not downloaded nor have I been billed.   
>>> How do I clear this annoyance?
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
> 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 

Re: iTunes mystery

[Severin Crisp]

I have downloaded v11.3 and reinstalled on top of my existing 11.3 but error 
warning persists.   My account lists items (unspecified) awaiting to be 
downloaded and a Download Now button, which I have not pressed!I suspect I 
need to clean up my account and that there is nothing wrong with ITunes on 
either my iMac or iPad.  
Severin


On 13 Jul 2014, at 2:31 pm, Ronni Brown  wrote:

> Hi Severin,
> 
> "An unknown error occurred (8268).
> Use the Check for Available Downloads command in the Store menu to download 
> again later."
> 
> Normally this error would indicate a Network problem, could be on Apple 
> Servers or your end and connection was disrupted at some stage?
> 
> What happens if you do as suggested "Use the Check for Available Downloads 
> command in the Store menu to download again later"?
> 
> What version of iTunes are you running, do you have the latest v11.3? If not 
> I suggest:
> 1.  Quit iTunes
> 2. Restart your Mac
> 3. Go here and download  iTunes11.3.dmg  (239.6MB) 
> 
> 4. Install iTunes 11.3
> 
> If that does not get rid of the message when you open iTunes, post back & 
> I'll give details how to delete & install a fresh iTunes 11 
>   
> Cheers,
> Ronni
> 
> On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:
> 
>> If I scroll to the end of that list there is no further information.  If I 
>> click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
>> window so no time for a screen shot.  
>> Enjoy the sunny afternoon and dpi not worry too much about trivial problems! 
>> 
>> Severin
>> 
>> 
>> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> I received your attachment offlist, unfortunately it does not show the 
>>> whole error message lines. I guess it is saying "An unknown error has 
>>> occurred..."
>>> If you click on the (!) error icon beside one of the 'problem' files does 
>>> it give more information?
>>> 
>>> Also have you done as is suggested "Use the check for Available Downloads 
>>> command in the Store Menu to"?
>>> It might give you more information that might be of help.
>>> 
>>> If you click on "Save" at the bottom on the bottom of the 28 total errors 
>>> window does it show more information, perhaps an error number?
>>> If it does you can send the file to me offlist if you wish.
>>> 
>>> I will be out for a couple of hours today, but will check email when I 
>>> return.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
>>> 
 Here it is, off list
 Severin
 
 [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
 On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
 
> Hi Severin,
> 
> What is the complete error message please?
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
> 
>> When I start iTunes I get a message saying there were errors downloading 
>> some items.  It gives a list of items, interestingly all operatic, but 
>> none of which I have consciously been near.  They have not downloaded 
>> nor have I been billed.   
>> How do I clear this annoyance?
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au
>> 
 
 
>>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Settings & Unsubscribe -