Hi Severin I must admit I haven't followed all this, so apologies if I'm missing some of it (or on the wrong track), but just a thought. - Do you have an external drive connected that may be shared with another machine as well? I know sometimes if a drive is connected that the Mac App Store can actually show Apps that are on another drive (or from another Applications folder) as "needing to be updated". The same shouldn't apply to iTunes, (as it's normally in the iTunes Media Apps folder), but that may be something to "test". Disconnect all drives, (maybe even restart), Quit iTunes, then re-open it and see if anything shows up in Downloads. Might be worth a try… ;)
Kind regards Daniel Sent from my iPhone 5 --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. On 14/07/2014, at 1:47 PM, Severin Crisp <sevcr...@westnet.com.au> wrote: > No, that does not delete them. Here is what I have just sent to Apple > support, let’s see if they can figured it out! > Severin > > When I connect to the iTunes store I get an error window saying "There was a > problem downloading some items". The listed items are items that I have > never ordered, accessed or been billed for. My Download window shows no > items but brings up the same message when I try to download. > How do I clear this annoying intrusion? > Thank you > Severin Crisp > > On 14 Jul 2014, at 1:34 pm, Ronda Brown <ro...@mac.com> wrote: > >>> So called problem downloads are listed in the error message window. >> >> Can you delete them from there? Control - Click >> >> Sent from Ronni's iPad4 >> >> >> On 14 Jul 2014, at 1:22 pm, Severin Crisp <sevcr...@westnet.com.au> wrote: >> >>> Nothing ever shows in the Downloads window. So called problem downloads >>> are listed in the error message window. Do not lose any sleep over this, >>> it is an annoyance not a problem. >>> Severin >>> >>> On 14 Jul 2014, at 12:35 pm, Ronda Brown <ro...@mac.com> wrote: >>> >>>> Hi Severin, >>>> >>>> I haven't forgotten about your problem, but I am mystified by it. >>>> Can you delete the tracks in the Downloads window? >>>> Or in the Error downloads window? >>>> >>>> You might need to "Control-Click > Move to Trash" >>>> Then Empty the trash >>>> >>>> Cheers, >>>> Ronni >>>> Sent from Ronni's iPad4 >>>> >>>> On 13 Jul 2014, at 5:24 pm, Severin Crisp <sevcr...@westnet.com.au> wrote: >>>> >>>>> No joy there, it just brings up the same download error message window. >>>>> Sometimes there are 14 items and sometimes 28 but if you look at the list >>>>> the 14 are just duplicated when it says 28. >>>>> Severin >>>>> On 13 Jul 2014, at 5:18 pm, Ronda Brown <ro...@mac.com> wrote: >>>>> >>>>>> Hi Severin, >>>>>> >>>>>>> Yes, I have checked my account and purchase history and all incorrect. >>>>>>> Everything I have bought has downloaded and been charged for back to >>>>>>> 2006 as far as I can see! >>>>>> Did you mean "all incorrect" or "all correct"? >>>>>> >>>>>> I've just had a look at your iTunes - Window > Downloads Screenshot you >>>>>> sent to me. >>>>>> Take the tick out of "Allow simultaneous downloads" and see if you can >>>>>> click on the download arrow to see what are the 14 iTunes Downloads >>>>>> Available. >>>>>> You can put the tick back in "Allow simultaneous downloads" after >>>>>> checking. >>>>>> >>>>>> These items seem to be different/separate downloads to the original >>>>>> issue "There were problems downloading some purchased items" with 28 >>>>>> total errors. >>>>>> >>>>>> Cheers, >>>>>> Ronni >>>>>> Sent from Ronni's iPad4 >>>>>> >>>>>> >>>>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp <sevcr...@westnet.com.au> >>>>>> wrote: >>>>>> >>>>>>> Yes, I have checked my account and purchase history and all incorrect. >>>>>>> Everything I have bought has downloaded and been charged for back to >>>>>>> 2006 as far as I can see! All the items listed with the error >>>>>>> notification are intruders - not ordered or paid for and not knowingly >>>>>>> or intentionally visited. I sent you offline a screen shot of my >>>>>>> Downloads window which says 14 items awaiting download - but they are >>>>>>> not listed and the window is blank. >>>>>>> Severin >>>>>>> >>>>>>> On 13 Jul 2014, at 4:42 pm, Ronni Brown <ro...@mac.com> wrote: >>>>>>> >>>>>>>> Hi Severin, >>>>>>>> >>>>>>>> Yes, sounds like you need to check your iTunes Account and see what >>>>>>>> you have purchased and downloaded & what needs downloading. >>>>>>>> Have you been syncing your iPad purchases to iTunes regularly? >>>>>>>> >>>>>>>> View your purchase history >>>>>>>> You can see a list of all your iTunes Store purchases. >>>>>>>> >>>>>>>> Choose Store > View My Apple ID, and sign in. >>>>>>>> In the Account Information window, click See All (below Purchase >>>>>>>> History). >>>>>>>> The purchase history shows purchases made using this account, with >>>>>>>> your most recent purchases shown first. To view details of previous >>>>>>>> purchases, click the arrow to the left of the order date. If your >>>>>>>> purchase history seems incomplete, make sure you’ve clicked the arrow >>>>>>>> next to each previous purchase to see all your purchase history >>>>>>>> information. >>>>>>>> >>>>>>>> If your purchase history seems to be incorrect, or you believe you’ve >>>>>>>> been charged for an item you didn’t buy, visit the iTunes Store >>>>>>>> Support website. >>>>>>>> >>>>>>>> Also in iTunes - under Help > iTunes Tutorials >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> >>>>>>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp <sevcr...@westnet.com.au> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 >>>>>>>>> but error warning persists. My account lists items (unspecified) >>>>>>>>> awaiting to be downloaded and a Download Now button, which I have not >>>>>>>>> pressed! I suspect I need to clean up my account and that there is >>>>>>>>> nothing wrong with ITunes on either my iMac or iPad. >>>>>>>>> Severin >>>>>>>>> >>>>>>>>> >>>>>>>>> On 13 Jul 2014, at 2:31 pm, Ronni Brown <ro...@mac.com> wrote: >>>>>>>>> >>>>>>>>>> Hi Severin, >>>>>>>>>> >>>>>>>>>> "An unknown error occurred (8268). >>>>>>>>>> Use the Check for Available Downloads command in the Store menu to >>>>>>>>>> download again later." >>>>>>>>>> >>>>>>>>>> Normally this error would indicate a Network problem, could be on >>>>>>>>>> Apple Servers or your end and connection was disrupted at some stage? >>>>>>>>>> >>>>>>>>>> What happens if you do as suggested "Use the Check for Available >>>>>>>>>> Downloads command in the Store menu to download again later"? >>>>>>>>>> >>>>>>>>>> What version of iTunes are you running, do you have the latest >>>>>>>>>> v11.3? If not I suggest: >>>>>>>>>> 1. Quit iTunes >>>>>>>>>> 2. Restart your Mac >>>>>>>>>> 3. Go here and download iTunes11.3.dmg (239.6MB) >>>>>>>>>> <http://www.apple.com/itunes/> >>>>>>>>>> 4. Install iTunes 11.3 >>>>>>>>>> >>>>>>>>>> If that does not get rid of the message when you open iTunes, post >>>>>>>>>> back & I'll give details how to delete & install a fresh iTunes 11 >>>>>>>>>> >>>>>>>>>> Cheers, >>>>>>>>>> Ronni >>>>>>>>>> >>>>>>>>>> On 13 Jul 2014, at 1:38 pm, Severin Crisp <sevcr...@westnet.com.au> >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> If I scroll to the end of that list there is no further >>>>>>>>>>> information. If I click on the ! it comes up with …”Unknown error >>>>>>>>>>> (8268)”…. and closes the window so no time for a screen shot. >>>>>>>>>>> Enjoy the sunny afternoon and dpi not worry too much about trivial >>>>>>>>>>> problems! >>>>>>>>>>> Severin >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On 13 Jul 2014, at 8:52 am, Ronni Brown <ro...@mac.com> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi Severin, >>>>>>>>>>>> >>>>>>>>>>>> I received your attachment offlist, unfortunately it does not show >>>>>>>>>>>> the whole error message lines. I guess it is saying "An unknown >>>>>>>>>>>> error has occurred..." >>>>>>>>>>>> If you click on the (!) error icon beside one of the 'problem' >>>>>>>>>>>> files does it give more information? >>>>>>>>>>>> >>>>>>>>>>>> Also have you done as is suggested "Use the check for Available >>>>>>>>>>>> Downloads command in the Store Menu to...."? >>>>>>>>>>>> It might give you more information that might be of help. >>>>>>>>>>>> >>>>>>>>>>>> If you click on "Save" at the bottom on the bottom of the 28 total >>>>>>>>>>>> errors window does it show more information, perhaps an error >>>>>>>>>>>> number? >>>>>>>>>>>> If it does you can send the file to me offlist if you wish. >>>>>>>>>>>> >>>>>>>>>>>> I will be out for a couple of hours today, but will check email >>>>>>>>>>>> when I return. >>>>>>>>>>>> >>>>>>>>>>>> Cheers, >>>>>>>>>>>> Ronni >>>>>>>>>>>> >>>>>>>>>>>> On 12 Jul 2014, at 11:04 pm, Severin Crisp >>>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Here it is, off list >>>>>>>>>>>>> Severin >>>>>>>>>>>>> >>>>>>>>>>>>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png] >>>>>>>>>>>>> On 12 Jul 2014, at 5:24 pm, Ronda Brown <ro...@mac.com> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> Hi Severin, >>>>>>>>>>>>>> >>>>>>>>>>>>>> What is the complete error message please? >>>>>>>>>>>>>> >>>>>>>>>>>>>> Cheers, >>>>>>>>>>>>>> Ronni >>>>>>>>>>>>>> >>>>>>>>>>>>>> Sent from Ronni's iPad4 >>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> On 12 Jul 2014, at 4:28 pm, Severin Crisp >>>>>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>>> When I start iTunes I get a message saying there were errors >>>>>>>>>>>>>>> downloading some items. It gives a list of items, >>>>>>>>>>>>>>> interestingly all operatic, but none of which I have >>>>>>>>>>>>>>> consciously been near. They have not downloaded nor have I >>>>>>>>>>>>>>> been billed. >>>>>>>>>>>>>>> How do I clear this annoyance? >>>>>>>>>>>>>>> Severin Crisp >>>>>>>>>>>>>>> ____________________________________________________ >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> Assoc Prof R Severin Crisp, FAIP, FIP, CPhys >>>>>>>>>>>>>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia >>>>>>>>>>>>>>> ph (08) 9842 1950 ( Int'l +61 8 9842 1950) >>>>>>>>>>>>>>> mail to: sevcr...@westnet.com.au >>>>>>>>>>>>>>> ____________________________________________________ >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> ____________________________________________________ >>> >>> Assoc Prof R Severin Crisp, FAIP, FIP, CPhys >>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia >>> ph (08) 9842 1950 ( Int'l +61 8 9842 1950) >>> mail to: sevcr...@westnet.com.au >>> ____________________________________________________ >>> >>> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > ____________________________________________________ > > Assoc Prof R Severin Crisp, FAIP, FIP, CPhys > 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia > ph (08) 9842 1950 ( Int'l +61 8 9842 1950) > mail to: sevcr...@westnet.com.au > ____________________________________________________ > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
-- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
