No, that does not delete them. Here is what I have just sent to Apple support, let’s see if they can figured it out! Severin
When I connect to the iTunes store I get an error window saying "There was a problem downloading some items". The listed items are items that I have never ordered, accessed or been billed for. My Download window shows no items but brings up the same message when I try to download. How do I clear this annoying intrusion? Thank you Severin Crisp On 14 Jul 2014, at 1:34 pm, Ronda Brown <ro...@mac.com> wrote: >> So called problem downloads are listed in the error message window. > > Can you delete them from there? Control - Click > > Sent from Ronni's iPad4 > > > On 14 Jul 2014, at 1:22 pm, Severin Crisp <sevcr...@westnet.com.au> wrote: > >> Nothing ever shows in the Downloads window. So called problem downloads >> are listed in the error message window. Do not lose any sleep over this, it >> is an annoyance not a problem. >> Severin >> >> On 14 Jul 2014, at 12:35 pm, Ronda Brown <ro...@mac.com> wrote: >> >>> Hi Severin, >>> >>> I haven't forgotten about your problem, but I am mystified by it. >>> Can you delete the tracks in the Downloads window? >>> Or in the Error downloads window? >>> >>> You might need to "Control-Click > Move to Trash" >>> Then Empty the trash >>> >>> Cheers, >>> Ronni >>> Sent from Ronni's iPad4 >>> >>> On 13 Jul 2014, at 5:24 pm, Severin Crisp <sevcr...@westnet.com.au> wrote: >>> >>>> No joy there, it just brings up the same download error message window. >>>> Sometimes there are 14 items and sometimes 28 but if you look at the list >>>> the 14 are just duplicated when it says 28. >>>> Severin >>>> On 13 Jul 2014, at 5:18 pm, Ronda Brown <ro...@mac.com> wrote: >>>> >>>>> Hi Severin, >>>>> >>>>>> Yes, I have checked my account and purchase history and all incorrect. >>>>>> Everything I have bought has downloaded and been charged for back to >>>>>> 2006 as far as I can see! >>>>> Did you mean "all incorrect" or "all correct"? >>>>> >>>>> I've just had a look at your iTunes - Window > Downloads Screenshot you >>>>> sent to me. >>>>> Take the tick out of "Allow simultaneous downloads" and see if you can >>>>> click on the download arrow to see what are the 14 iTunes Downloads >>>>> Available. >>>>> You can put the tick back in "Allow simultaneous downloads" after >>>>> checking. >>>>> >>>>> These items seem to be different/separate downloads to the original issue >>>>> "There were problems downloading some purchased items" with 28 total >>>>> errors. >>>>> >>>>> Cheers, >>>>> Ronni >>>>> Sent from Ronni's iPad4 >>>>> >>>>> >>>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp <sevcr...@westnet.com.au> wrote: >>>>> >>>>>> Yes, I have checked my account and purchase history and all incorrect. >>>>>> Everything I have bought has downloaded and been charged for back to >>>>>> 2006 as far as I can see! All the items listed with the error >>>>>> notification are intruders - not ordered or paid for and not knowingly >>>>>> or intentionally visited. I sent you offline a screen shot of my >>>>>> Downloads window which says 14 items awaiting download - but they are >>>>>> not listed and the window is blank. >>>>>> Severin >>>>>> >>>>>> On 13 Jul 2014, at 4:42 pm, Ronni Brown <ro...@mac.com> wrote: >>>>>> >>>>>>> Hi Severin, >>>>>>> >>>>>>> Yes, sounds like you need to check your iTunes Account and see what you >>>>>>> have purchased and downloaded & what needs downloading. >>>>>>> Have you been syncing your iPad purchases to iTunes regularly? >>>>>>> >>>>>>> View your purchase history >>>>>>> You can see a list of all your iTunes Store purchases. >>>>>>> >>>>>>> Choose Store > View My Apple ID, and sign in. >>>>>>> In the Account Information window, click See All (below Purchase >>>>>>> History). >>>>>>> The purchase history shows purchases made using this account, with your >>>>>>> most recent purchases shown first. To view details of previous >>>>>>> purchases, click the arrow to the left of the order date. If your >>>>>>> purchase history seems incomplete, make sure you’ve clicked the arrow >>>>>>> next to each previous purchase to see all your purchase history >>>>>>> information. >>>>>>> >>>>>>> If your purchase history seems to be incorrect, or you believe you’ve >>>>>>> been charged for an item you didn’t buy, visit the iTunes Store Support >>>>>>> website. >>>>>>> >>>>>>> Also in iTunes - under Help > iTunes Tutorials >>>>>>> >>>>>>> Cheers, >>>>>>> Ronni >>>>>>> >>>>>>> >>>>>>> On 13 Jul 2014, at 3:43 pm, Severin Crisp <sevcr...@westnet.com.au> >>>>>>> wrote: >>>>>>> >>>>>>>> I have downloaded v11.3 and reinstalled on top of my existing 11.3 but >>>>>>>> error warning persists. My account lists items (unspecified) >>>>>>>> awaiting to be downloaded and a Download Now button, which I have not >>>>>>>> pressed! I suspect I need to clean up my account and that there is >>>>>>>> nothing wrong with ITunes on either my iMac or iPad. >>>>>>>> Severin >>>>>>>> >>>>>>>> >>>>>>>> On 13 Jul 2014, at 2:31 pm, Ronni Brown <ro...@mac.com> wrote: >>>>>>>> >>>>>>>>> Hi Severin, >>>>>>>>> >>>>>>>>> "An unknown error occurred (8268). >>>>>>>>> Use the Check for Available Downloads command in the Store menu to >>>>>>>>> download again later." >>>>>>>>> >>>>>>>>> Normally this error would indicate a Network problem, could be on >>>>>>>>> Apple Servers or your end and connection was disrupted at some stage? >>>>>>>>> >>>>>>>>> What happens if you do as suggested "Use the Check for Available >>>>>>>>> Downloads command in the Store menu to download again later"? >>>>>>>>> >>>>>>>>> What version of iTunes are you running, do you have the latest v11.3? >>>>>>>>> If not I suggest: >>>>>>>>> 1. Quit iTunes >>>>>>>>> 2. Restart your Mac >>>>>>>>> 3. Go here and download iTunes11.3.dmg (239.6MB) >>>>>>>>> <http://www.apple.com/itunes/> >>>>>>>>> 4. Install iTunes 11.3 >>>>>>>>> >>>>>>>>> If that does not get rid of the message when you open iTunes, post >>>>>>>>> back & I'll give details how to delete & install a fresh iTunes 11 >>>>>>>>> >>>>>>>>> Cheers, >>>>>>>>> Ronni >>>>>>>>> >>>>>>>>> On 13 Jul 2014, at 1:38 pm, Severin Crisp <sevcr...@westnet.com.au> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> If I scroll to the end of that list there is no further information. >>>>>>>>>> If I click on the ! it comes up with …”Unknown error (8268)”…. and >>>>>>>>>> closes the window so no time for a screen shot. >>>>>>>>>> Enjoy the sunny afternoon and dpi not worry too much about trivial >>>>>>>>>> problems! >>>>>>>>>> Severin >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On 13 Jul 2014, at 8:52 am, Ronni Brown <ro...@mac.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Severin, >>>>>>>>>>> >>>>>>>>>>> I received your attachment offlist, unfortunately it does not show >>>>>>>>>>> the whole error message lines. I guess it is saying "An unknown >>>>>>>>>>> error has occurred..." >>>>>>>>>>> If you click on the (!) error icon beside one of the 'problem' >>>>>>>>>>> files does it give more information? >>>>>>>>>>> >>>>>>>>>>> Also have you done as is suggested "Use the check for Available >>>>>>>>>>> Downloads command in the Store Menu to...."? >>>>>>>>>>> It might give you more information that might be of help. >>>>>>>>>>> >>>>>>>>>>> If you click on "Save" at the bottom on the bottom of the 28 total >>>>>>>>>>> errors window does it show more information, perhaps an error >>>>>>>>>>> number? >>>>>>>>>>> If it does you can send the file to me offlist if you wish. >>>>>>>>>>> >>>>>>>>>>> I will be out for a couple of hours today, but will check email >>>>>>>>>>> when I return. >>>>>>>>>>> >>>>>>>>>>> Cheers, >>>>>>>>>>> Ronni >>>>>>>>>>> >>>>>>>>>>> On 12 Jul 2014, at 11:04 pm, Severin Crisp >>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>> >>>>>>>>>>>> Here it is, off list >>>>>>>>>>>> Severin >>>>>>>>>>>> >>>>>>>>>>>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png] >>>>>>>>>>>> On 12 Jul 2014, at 5:24 pm, Ronda Brown <ro...@mac.com> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Hi Severin, >>>>>>>>>>>>> >>>>>>>>>>>>> What is the complete error message please? >>>>>>>>>>>>> >>>>>>>>>>>>> Cheers, >>>>>>>>>>>>> Ronni >>>>>>>>>>>>> >>>>>>>>>>>>> Sent from Ronni's iPad4 >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> On 12 Jul 2014, at 4:28 pm, Severin Crisp >>>>>>>>>>>>> <sevcr...@westnet.com.au> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> When I start iTunes I get a message saying there were errors >>>>>>>>>>>>>> downloading some items. It gives a list of items, interestingly >>>>>>>>>>>>>> all operatic, but none of which I have consciously been near. >>>>>>>>>>>>>> They have not downloaded nor have I been billed. >>>>>>>>>>>>>> How do I clear this annoyance? >>>>>>>>>>>>>> Severin Crisp >>>>>>>>>>>>>> ____________________________________________________ >>>>>>>>>>>>>> >>>>>>>>>>>>>> Assoc Prof R Severin Crisp, FAIP, FIP, CPhys >>>>>>>>>>>>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia >>>>>>>>>>>>>> ph (08) 9842 1950 ( Int'l +61 8 9842 1950) >>>>>>>>>>>>>> mail to: sevcr...@westnet.com.au >>>>>>>>>>>>>> ____________________________________________________ >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> ____________________________________________________ >> >> Assoc Prof R Severin Crisp, FAIP, FIP, CPhys >> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia >> ph (08) 9842 1950 ( Int'l +61 8 9842 1950) >> mail to: sevcr...@westnet.com.au >> ____________________________________________________ >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> ____________________________________________________ Assoc Prof R Severin Crisp, FAIP, FIP, CPhys 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia ph (08) 9842 1950 ( Int'l +61 8 9842 1950) mail to: sevcr...@westnet.com.au ____________________________________________________
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