Re: Changing ISP and porting email address

[Severin Crisp]

r than using NBN.
>> 
>> Cheers,
>> 
>> Michael
>> 
>>> On 15 Apr 2018, at 9:05 pm, Diana & Graham Stevens <diag...@iinet.net.au> 
>>> wrote:
>>> 
>>> Thanks Daniel & Neil
>>> 
>>> The girl at Telstra told me I could port email addresses and they allowed 2 
>>> free email accounts. I couldn’t see how it would work, takeovers are 
>>> different, all the addresses move. I was extremely stressed at the time and 
>>> she offered us a deal that sounded good, cheaper than our combined iiNet & 
>>> Telstra accounts. I said we would think about it. After a coffee I realised 
>>> she hadn’t given us any details, went back and asked her to email the 
>>> details.
>>> 
>>> When I checked our present usage I realised the new plan did not have 
>>> nearly enough volume especially as we are using streaming services more 
>>> these days.
>>> 
>>> I had gone there to ask how much it would cost to unlock my prepaid Telstra 
>>> phone. The  iiNet salesman had told me it would not need to be unlocked, 
>>> just one of his lies. I was told the amount depended on how long I had been 
>>> using it, which was hardly at all. She then went on to talk about something 
>>> else and I forgot to get the price.
>>> 
>>> Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t 
>>> tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number 
>>> (closing 2G network so my 18 year old Nokia has been pensioned off). 
>>> 
>>> We shall stay with iiNet, I already have a SIM for Graham’s Telstra number 
>>> but can’t activate it until we get NBN (12 Jun according to Telstra) 
>>> because of special deal on landlines. Have to find out if I can move 
>>> Telstra phone number to our VoIP phone.
>>> 
>>> My main worry is problems with the NBN transition, we’re getting fibre to 
>>> curb (yank spelling of kerb!) and being unable to understand what they say.
>>> 
>>> Thanks again and best wishes from Diana 
>>> Sent from my iPad
>>> 
>>>> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote:
>>>> 
>>>> Hi Daniel, Hi Diana,
>>>> 
>>>> I've been with Internode ever since I moved from Bigpond dial-up to ADSL 
>>>> broadband back in 2007.
>>>> 
>>>> I must admit I was worried when Internode was bought by iiNet and then 
>>>> iiNet was bought by TPG - however, I continue to be impressed by their 
>>>> service. Of course with a good reliable internet provider it is rare for 
>>>> me to actually NEED the support but I had cause just over a week ago when 
>>>> my internet connection just stopped working.
>>>> 
>>>> I got to talk to an intelligent support person and we got to methodically 
>>>> work through the problem and agree that since my phone connection was 
>>>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate 
>>>> this problem on two different modems, that there must be a fault on 
>>>> Internode's end. The fault was logged and I was given a ticket reference 
>>>> in case I needed to follow up. As it was the fault was fixed (or fixed 
>>>> itself) several hours later and all was back to normal.
>>>> 
>>>> As I say, it is not often I need to deal with them but, when I do, they 
>>>> have been unfailingly helpful - whether it has been changing 
>>>> plans/services, changing billing methods or technical problems - I get to 
>>>> deal with pleasant, efficient and informed personnel.
>>>> 
>>>> Just my 2c worth - I am all too happy to complain about the frequent poor 
>>>> service I find nowadays so it is nice to be able to also report on really 
>>>> good customer service when I get it ;o)
>>>> 
>>>> 
>>>> Cheers
>>>> 
>>>> 
>>>> Neil
>>>> -- 
>>>> Neil R. Houghton
>>>> 
>>>> Albany, Western Australia
>>>> 
>>>> Tel: +61 8 9841 6063
>>>> 
>>>> Email: n...@possumology.com
>>>> 
>>>> -Original Message-
>>>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel 
>>>> Kerr <dan...@macwizardry.com.au>
>>>> Reply-To: WAMUG <wamug@wamug.org.au>
>>>> Date: Sunday, 15 April 201

Re: Changing ISP and porting email address

[Barry Sexstone]

o ask how much it would cost to unlock my prepaid Telstra 
>> phone. The  iiNet salesman had told me it would not need to be unlocked, 
>> just one of his lies. I was told the amount depended on how long I had been 
>> using it, which was hardly at all. She then went on to talk about something 
>> else and I forgot to get the price.
>> 
>> Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t 
>> tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number 
>> (closing 2G network so my 18 year old Nokia has been pensioned off). 
>> 
>> We shall stay with iiNet, I already have a SIM for Graham’s Telstra number 
>> but can’t activate it until we get NBN (12 Jun according to Telstra) because 
>> of special deal on landlines. Have to find out if I can move Telstra phone 
>> number to our VoIP phone.
>> 
>> My main worry is problems with the NBN transition, we’re getting fibre to 
>> curb (yank spelling of kerb!) and being unable to understand what they say.
>> 
>> Thanks again and best wishes from Diana 
>> Sent from my iPad
>> 
>>> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote:
>>> 
>>> Hi Daniel, Hi Diana,
>>> 
>>> I've been with Internode ever since I moved from Bigpond dial-up to ADSL 
>>> broadband back in 2007.
>>> 
>>> I must admit I was worried when Internode was bought by iiNet and then 
>>> iiNet was bought by TPG - however, I continue to be impressed by their 
>>> service. Of course with a good reliable internet provider it is rare for me 
>>> to actually NEED the support but I had cause just over a week ago when my 
>>> internet connection just stopped working.
>>> 
>>> I got to talk to an intelligent support person and we got to methodically 
>>> work through the problem and agree that since my phone connection was 
>>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate 
>>> this problem on two different modems, that there must be a fault on 
>>> Internode's end. The fault was logged and I was given a ticket reference in 
>>> case I needed to follow up. As it was the fault was fixed (or fixed itself) 
>>> several hours later and all was back to normal.
>>> 
>>> As I say, it is not often I need to deal with them but, when I do, they 
>>> have been unfailingly helpful - whether it has been changing 
>>> plans/services, changing billing methods or technical problems - I get to 
>>> deal with pleasant, efficient and informed personnel.
>>> 
>>> Just my 2c worth - I am all too happy to complain about the frequent poor 
>>> service I find nowadays so it is nice to be able to also report on really 
>>> good customer service when I get it ;o)
>>> 
>>> 
>>> Cheers
>>> 
>>> 
>>> Neil
>>> -- 
>>> Neil R. Houghton
>>> 
>>> Albany, Western Australia
>>> 
>>> Tel: +61 8 9841 6063
>>> 
>>> Email: n...@possumology.com
>>> 
>>> -Original Message-
>>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel 
>>> Kerr <dan...@macwizardry.com.au>
>>> Reply-To: WAMUG <wamug@wamug.org.au>
>>> Date: Sunday, 15 April 2018 at 18:12
>>> To: WAMUG <wamug@wamug.org.au>
>>> Subject: Re: Changing ISP and porting email address
>>> 
>>> Hi Diana
>>> 
>>> You can’t really “port” an email address to another ISP. When you change 
>>> ISP’s you will get a new one.
>>> With iinet, you can pay them $25 per year per email address to “keep” those 
>>> email addresses. So if you have 2 email addresses you want to keep, then 
>>> you’d be paying them $50 per year to keep the iinet address.
>>> But Telstra can’t take those email addresses to them. They can only stay 
>>> with iinet.
>>> So you’d either need to keep the addresses for a year or so, and tell 
>>> people your “new” email addresses, or carry on paying every year to iinet 
>>> for them. This is why some people a) stick with their ISP to keep their 
>>> email address or b) go for a “non-ISP” address (e.g. iCloud.com or 
>>> gmail.com, hotmail etc). That way they then have the email address 
>>> “forever”.
>>> 
>>> I think a lot of people have on and off problems with iinet (myself 
>>> included), but when my NBN comes, I’m staying with them for now. I’ll wait 
>>> to the mess that is NBN is hopefully sort

Re: Changing ISP and porting email address

[Diana & Graham Stevens]

Hi Philippe

I am keeping fingers crossed as I said to Michael. I think Daniel is right 
about ISPs all being much the same, good and bad in parts like the Curate’s egg.

Recently I have been lied to by an iiNet salesman, given correct but incomplete 
information by the Telstra girl, and I am fed up with talking to robots and 
people I don’t understand. But the service from iiNet has mainly been good, 
admittedly most was before the takeover when iiNet was local.

I have had the same email address for almost 22 years, I could change and tell 
the people in my contacts list but my main interest is family history, my email 
is available on many websites, mailing lists etc, I can’t change that.

One person with fibre to curb has told me it’s very good, but it is relatively 
new and it depends on the competence of the crew that install it.

Best wishes from Diana 

Sent from my iPad

> On 15 Apr 2018, at 11:27 pm, Philippe Chaperon  wrote:
> 
> Hi Diana and all, 
> 
> It would appear that NBN would be a hit & miss experience from what I have 
> been reading. On the other hand after many years of being with Westnet, once 
> it was taken over twice the service became almost intolerable for me to the 
> point that I went over to Telstra/Bigpond. 
> 
> Although I had some initial problems with the date when the actual swap over 
> was to happen the swap over to Telstra was smooth and no problems to speak 
> of. Contrary to most people I have spoken to, my experience with talking to 
> the staff at the Telstra shop in Morley was less than satisfactory whereas 
> the Philippine call centre staff were very polite, efficient and did what 
> they promised to do. This is sad! 
> 
> The move from ADSL2 to NBN, still with Telstra/Bigpond went so smoothly that 
> I could not believe it! We do have fibre to the Node which fortunately is not 
> very far away from my house. The NBN connection was planned for Saturday 14th 
> April, so on Friday evening I checked the internet speed whilst still on 
> ADSL2 being upload at 1.49 mbs and download at 17.41 mbs. As I already have a 
> modem which is NBN ready Telstra told me I would have nothing to do. On 
> Saturday morning I checked the speed, using SpeedOf.me, to my surprise the 
> upload speed showed 16.1 mbps and download speed 50.13 mbs. This is spot on 
> to the speed Telstra told me my Connect Plus plan will provide. 
> 
> Contrary to what I was expecting I did not have to do anything whatsoever 
> with regards to the modem settings or to my various computers, iPads and 
> iPhone. This is technology today!!
> 
> One small negative report was that viewing Youtube videos was quite irregular 
> this morning, Sunday am, but for only a short time, and since then so far 
> right on the dot of 50 mbs.
> 
> I am waiting for 5G network to see if their promise of very fast 
> upload/download speeds eventuate. 
> 
> I wish you good luck Diana which whichever path to choose and as they say in 
> the classics ‘May the NBN be with you” ;)
> 
> Re email address, I paid Westnet to keep my email address with them for 1 
> year which they did not do as they cancelled it immediately and to this day 
> never received a refund or apology from them. They never acknowledged my 
> emails requesting progress on this matter. But all this is in the past now. 
> 
> Regards to all, 
> 
> Philippe Chaperon

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Re: Changing ISP and porting email address

[Diana & Graham Stevens]

That’s depressing news Michael. I have heard similar stories from friends. 

My main reason for choosing iiNet for mobile is their $15 plan which is plenty 
for my modest needs. I was on ‘No Plans’ with Vodaphone, only paid for calls, 
ca $40/year. Didn’t give my number out, used Graham’s.

I shall keep my fingers crossed, transfer to more expensive plan if necessary.

Best wishes from Diana 

Sent from my iPad

> On 15 Apr 2018, at 9:21 pm, Michael Hawkins 
>  wrote:
> 
> Diana,
> 
> Having experienced NBN at snail pace night after night (we’re in Doubleview 
> on copper just over 200 metres from the node) (and it’s even slower during 
> school holidays) I suggest you get a large download allowance on your mobile 
> plan as you may find that using the personal hotspot on your iPhone is far 
> faster than using NBN.
> 
> Cheers,
> 
> Michael

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Changing ISP and porting email address

[Philippe Chaperon]

>> I must admit I was worried when Internode was bought by iiNet and then iiNet 
>> was bought by TPG - however, I continue to be impressed by their service. Of 
>> course with a good reliable internet provider it is rare for me to actually 
>> NEED the support but I had cause just over a week ago when my internet 
>> connection just stopped working.
>> 
>> I got to talk to an intelligent support person and we got to methodically 
>> work through the problem and agree that since my phone connection was 
>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate 
>> this problem on two different modems, that there must be a fault on 
>> Internode's end. The fault was logged and I was given a ticket reference in 
>> case I needed to follow up. As it was the fault was fixed (or fixed itself) 
>> several hours later and all was back to normal.
>> 
>> As I say, it is not often I need to deal with them but, when I do, they have 
>> been unfailingly helpful - whether it has been changing plans/services, 
>> changing billing methods or technical problems - I get to deal with 
>> pleasant, efficient and informed personnel.
>> 
>> Just my 2c worth - I am all too happy to complain about the frequent poor 
>> service I find nowadays so it is nice to be able to also report on really 
>> good customer service when I get it ;o)
>> 
>> 
>> Cheers
>> 
>> 
>> Neil
>> -- 
>> Neil R. Houghton
>> 
>> Albany, Western Australia
>> 
>> Tel: +61 8 9841 6063
>> 
>> Email: n...@possumology.com
>> 
>> -Original Message-
>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel 
>> Kerr <dan...@macwizardry.com.au>
>> Reply-To: WAMUG <wamug@wamug.org.au>
>> Date: Sunday, 15 April 2018 at 18:12
>> To: WAMUG <wamug@wamug.org.au>
>> Subject: Re: Changing ISP and porting email address
>> 
>>  Hi Diana
>> 
>>  You can’t really “port” an email address to another ISP. When you change 
>> ISP’s you will get a new one.
>>  With iinet, you can pay them $25 per year per email address to “keep” those 
>> email addresses. So if you have 2 email addresses you want to keep, then 
>> you’d be paying them $50 per year to keep the iinet address.
>>  But Telstra can’t take those email addresses to them. They can only stay 
>> with iinet.
>>  So you’d either need to keep the addresses for a year or so, and tell 
>> people your “new” email addresses, or carry on paying every year to iinet 
>> for them. This is why some people a) stick with their ISP to keep their 
>> email address or b) go for a “non-ISP” address (e.g. iCloud.com or 
>> gmail.com, hotmail etc). That way they then have the email address “forever”.
>> 
>>  I think a lot of people have on and off problems with iinet (myself 
>> included), but when my NBN comes, I’m staying with them for now. I’ll wait 
>> to the mess that is NBN is hopefully sorted out and then see what it’s like. 
>> I’m working on the “better the devil you know” theory,….lol. I keep Telstra 
>> for my mobile, but I don’t want my internet with them. But I don’t think 
>> there’s a “fantastic” ISP out there really. They all seem to have problems 
>> here and there (which I can understand), but I don’t think any one ISP is 
>> that much better then anyone. I think all the “great” ISP’s got gobbled up 
>> by larger companies. And service went out the window……… (service? We can’t 
>> afford to factor that into our plans,..don’t be silly! lol).
>>  (Yes, sometimes you get the right person and it’s OK,…..other times it’s a 
>> great big mess). More to do with moving support centres all overseas I 
>> think. Wouldn’t it be nice if we could do the same. Oh, a problem with the 
>> bill? Sorry you’ll need to talk to our support centre,…they’re overseas. 
>> They only work 10mins a day once a week, every other day. Leave a message 
>> and they’ll get back to you,….sometime. Maybe. Perhaps. Hard to say).  :) 
>> hehe.
>> 
>>  So long story short…..
>>  If you want to keep the emails, you’d need to ask iinet to swap you to an 
>> “email only account” once you’ve changed to the new provider - then pay per 
>> each email per year.
>> 
>>  Kind regards
>>  Daniel
>> 
>>  Sent from my iPhone 7
>> 
>>  ---
>>  Daniel Kerr
>>  MacWizardry
>> 
>>  Phone: 0414 795 960
>>  Email: 
>>  Web:   <http://www.macwizardry.com.au>
>> 
>> 
>>  **For everything Apple**
>> 
>>  NOTE: Any info

Re: Changing ISP and porting email address

[Michael Hawkins]

Diana,

Having experienced NBN at snail pace night after night (we’re in Doubleview on 
copper just over 200 metres from the node) (and it’s even slower during school 
holidays) I suggest you get a large download allowance on your mobile plan as 
you may find that using the personal hotspot on your iPhone is far faster than 
using NBN.

Cheers,

Michael

> On 15 Apr 2018, at 9:05 pm, Diana & Graham Stevens <diag...@iinet.net.au> 
> wrote:
> 
> Thanks Daniel & Neil
> 
> The girl at Telstra told me I could port email addresses and they allowed 2 
> free email accounts. I couldn’t see how it would work, takeovers are 
> different, all the addresses move. I was extremely stressed at the time and 
> she offered us a deal that sounded good, cheaper than our combined iiNet & 
> Telstra accounts. I said we would think about it. After a coffee I realised 
> she hadn’t given us any details, went back and asked her to email the details.
> 
> When I checked our present usage I realised the new plan did not have nearly 
> enough volume especially as we are using streaming services more these days.
> 
> I had gone there to ask how much it would cost to unlock my prepaid Telstra 
> phone. The  iiNet salesman had told me it would not need to be unlocked, just 
> one of his lies. I was told the amount depended on how long I had been using 
> it, which was hardly at all. She then went on to talk about something else 
> and I forgot to get the price.
> 
> Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t 
> tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number 
> (closing 2G network so my 18 year old Nokia has been pensioned off). 
> 
> We shall stay with iiNet, I already have a SIM for Graham’s Telstra number 
> but can’t activate it until we get NBN (12 Jun according to Telstra) because 
> of special deal on landlines. Have to find out if I can move Telstra phone 
> number to our VoIP phone.
> 
> My main worry is problems with the NBN transition, we’re getting fibre to 
> curb (yank spelling of kerb!) and being unable to understand what they say.
> 
> Thanks again and best wishes from Diana 
> Sent from my iPad
> 
>> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote:
>> 
>> Hi Daniel, Hi Diana,
>> 
>> I've been with Internode ever since I moved from Bigpond dial-up to ADSL 
>> broadband back in 2007.
>> 
>> I must admit I was worried when Internode was bought by iiNet and then iiNet 
>> was bought by TPG - however, I continue to be impressed by their service. Of 
>> course with a good reliable internet provider it is rare for me to actually 
>> NEED the support but I had cause just over a week ago when my internet 
>> connection just stopped working.
>> 
>> I got to talk to an intelligent support person and we got to methodically 
>> work through the problem and agree that since my phone connection was 
>> working and we had ADSL sync OK but no PPP sign -in, and I could duplicate 
>> this problem on two different modems, that there must be a fault on 
>> Internode's end. The fault was logged and I was given a ticket reference in 
>> case I needed to follow up. As it was the fault was fixed (or fixed itself) 
>> several hours later and all was back to normal.
>> 
>> As I say, it is not often I need to deal with them but, when I do, they have 
>> been unfailingly helpful - whether it has been changing plans/services, 
>> changing billing methods or technical problems - I get to deal with 
>> pleasant, efficient and informed personnel.
>> 
>> Just my 2c worth - I am all too happy to complain about the frequent poor 
>> service I find nowadays so it is nice to be able to also report on really 
>> good customer service when I get it ;o)
>> 
>> 
>> Cheers
>> 
>> 
>> Neil
>> -- 
>> Neil R. Houghton
>> 
>> Albany, Western Australia
>> 
>> Tel: +61 8 9841 6063
>> 
>> Email: n...@possumology.com
>> 
>> -Original Message-
>> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel 
>> Kerr <dan...@macwizardry.com.au>
>> Reply-To: WAMUG <wamug@wamug.org.au>
>> Date: Sunday, 15 April 2018 at 18:12
>> To: WAMUG <wamug@wamug.org.au>
>> Subject: Re: Changing ISP and porting email address
>> 
>>   Hi Diana
>> 
>>   You can’t really “port” an email address to another ISP. When you change 
>> ISP’s you will get a new one.
>>   With iinet, you can pay them $25 per year per email address to “keep” 
>> those email addresses. So if you have 2 email addresses 

Re: Changing ISP and porting email address

[Diana & Graham Stevens]

Thanks Daniel & Neil

The girl at Telstra told me I could port email addresses and they allowed 2 
free email accounts. I couldn’t see how it would work, takeovers are different, 
all the addresses move. I was extremely stressed at the time and she offered us 
a deal that sounded good, cheaper than our combined iiNet & Telstra accounts. I 
said we would think about it. After a coffee I realised she hadn’t given us any 
details, went back and asked her to email the details.

When I checked our present usage I realised the new plan did not have nearly 
enough volume especially as we are using streaming services more these days.

I had gone there to ask how much it would cost to unlock my prepaid Telstra 
phone. The  iiNet salesman had told me it would not need to be unlocked, just 
one of his lies. I was told the amount depended on how long I had been using 
it, which was hardly at all. She then went on to talk about something else and 
I forgot to get the price.

Today I rang Telstra and the girl unlocked it for nothing (I hope, haven’t 
tried yet). Tomorrow I shall install my iiNet SIM with my Vodaphone number 
(closing 2G network so my 18 year old Nokia has been pensioned off). 

We shall stay with iiNet, I already have a SIM for Graham’s Telstra number but 
can’t activate it until we get NBN (12 Jun according to Telstra) because of 
special deal on landlines. Have to find out if I can move Telstra phone number 
to our VoIP phone.

My main worry is problems with the NBN transition, we’re getting fibre to curb 
(yank spelling of kerb!) and being unable to understand what they say.

Thanks again and best wishes from Diana 
Sent from my iPad

> On 15 Apr 2018, at 6:51 pm, Neil Houghton <n...@possumology.com> wrote:
> 
> Hi Daniel, Hi Diana,
> 
> I've been with Internode ever since I moved from Bigpond dial-up to ADSL 
> broadband back in 2007.
> 
> I must admit I was worried when Internode was bought by iiNet and then iiNet 
> was bought by TPG - however, I continue to be impressed by their service. Of 
> course with a good reliable internet provider it is rare for me to actually 
> NEED the support but I had cause just over a week ago when my internet 
> connection just stopped working.
> 
> I got to talk to an intelligent support person and we got to methodically 
> work through the problem and agree that since my phone connection was working 
> and we had ADSL sync OK but no PPP sign -in, and I could duplicate this 
> problem on two different modems, that there must be a fault on Internode's 
> end. The fault was logged and I was given a ticket reference in case I needed 
> to follow up. As it was the fault was fixed (or fixed itself) several hours 
> later and all was back to normal.
> 
> As I say, it is not often I need to deal with them but, when I do, they have 
> been unfailingly helpful - whether it has been changing plans/services, 
> changing billing methods or technical problems - I get to deal with pleasant, 
> efficient and informed personnel.
> 
> Just my 2c worth - I am all too happy to complain about the frequent poor 
> service I find nowadays so it is nice to be able to also report on really 
> good customer service when I get it ;o)
> 
> 
> Cheers
> 
> 
> Neil
> -- 
> Neil R. Houghton
> 
> Albany, Western Australia
> 
> Tel: +61 8 9841 6063
> 
> Email: n...@possumology.com
> 
> -Original Message-
> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel 
> Kerr <dan...@macwizardry.com.au>
> Reply-To: WAMUG <wamug@wamug.org.au>
> Date: Sunday, 15 April 2018 at 18:12
> To: WAMUG <wamug@wamug.org.au>
> Subject: Re: Changing ISP and porting email address
> 
>Hi Diana
> 
>You can’t really “port” an email address to another ISP. When you change 
> ISP’s you will get a new one.
>With iinet, you can pay them $25 per year per email address to “keep” 
> those email addresses. So if you have 2 email addresses you want to keep, 
> then you’d be paying them $50 per year to keep the iinet address.
>But Telstra can’t take those email addresses to them. They can only stay 
> with iinet.
>So you’d either need to keep the addresses for a year or so, and tell 
> people your “new” email addresses, or carry on paying every year to iinet for 
> them. This is why some people a) stick with their ISP to keep their email 
> address or b) go for a “non-ISP” address (e.g. iCloud.com or gmail.com, 
> hotmail etc). That way they then have the email address “forever”.
> 
>I think a lot of people have on and off problems with iinet (myself 
> included), but when my NBN comes, I’m staying with them for now. I’ll wait to 
> the mess that is NBN is hopefully sorted out and then see what it’s like. I’m 
> working on the “

Re: Changing ISP and porting email address

[Neil Houghton]

Hi Daniel, Hi Diana,

I've been with Internode ever since I moved from Bigpond dial-up to ADSL 
broadband back in 2007.

I must admit I was worried when Internode was bought by iiNet and then iiNet 
was bought by TPG - however, I continue to be impressed by their service. Of 
course with a good reliable internet provider it is rare for me to actually 
NEED the support but I had cause just over a week ago when my internet 
connection just stopped working.

I got to talk to an intelligent support person and we got to methodically work 
through the problem and agree that since my phone connection was working and we 
had ADSL sync OK but no PPP sign -in, and I could duplicate this problem on two 
different modems, that there must be a fault on Internode's end. The fault was 
logged and I was given a ticket reference in case I needed to follow up. As it 
was the fault was fixed (or fixed itself) several hours later and all was back 
to normal.

As I say, it is not often I need to deal with them but, when I do, they have 
been unfailingly helpful - whether it has been changing plans/services, 
changing billing methods or technical problems - I get to deal with pleasant, 
efficient and informed personnel.

Just my 2c worth - I am all too happy to complain about the frequent poor 
service I find nowadays so it is nice to be able to also report on really good 
customer service when I get it ;o)


Cheers


Neil
-- 
Neil R. Houghton

Albany, Western Australia

Tel: +61 8 9841 6063

Email: n...@possumology.com

-Original Message-
From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Daniel Kerr 
<dan...@macwizardry.com.au>
Reply-To: WAMUG <wamug@wamug.org.au>
Date: Sunday, 15 April 2018 at 18:12
To: WAMUG <wamug@wamug.org.au>
Subject: Re: Changing ISP and porting email address

Hi Diana

You can’t really “port” an email address to another ISP. When you change 
ISP’s you will get a new one.
With iinet, you can pay them $25 per year per email address to “keep” those 
email addresses. So if you have 2 email addresses you want to keep, then you’d 
be paying them $50 per year to keep the iinet address.
But Telstra can’t take those email addresses to them. They can only stay 
with iinet.
So you’d either need to keep the addresses for a year or so, and tell 
people your “new” email addresses, or carry on paying every year to iinet for 
them. This is why some people a) stick with their ISP to keep their email 
address or b) go for a “non-ISP” address (e.g. iCloud.com or gmail.com, hotmail 
etc). That way they then have the email address “forever”.

I think a lot of people have on and off problems with iinet (myself 
included), but when my NBN comes, I’m staying with them for now. I’ll wait to 
the mess that is NBN is hopefully sorted out and then see what it’s like. I’m 
working on the “better the devil you know” theory,….lol. I keep Telstra for my 
mobile, but I don’t want my internet with them. But I don’t think there’s a 
“fantastic” ISP out there really. They all seem to have problems here and there 
(which I can understand), but I don’t think any one ISP is that much better 
then anyone. I think all the “great” ISP’s got gobbled up by larger companies. 
And service went out the window……… (service? We can’t afford to factor that 
into our plans,..don’t be silly! lol).
(Yes, sometimes you get the right person and it’s OK,…..other times it’s a 
great big mess). More to do with moving support centres all overseas I think. 
Wouldn’t it be nice if we could do the same. Oh, a problem with the bill? Sorry 
you’ll need to talk to our support centre,…they’re overseas. They only work 
10mins a day once a week, every other day. Leave a message and they’ll get back 
to you,….sometime. Maybe. Perhaps. Hard to say).  :) hehe.

So long story short…..
If you want to keep the emails, you’d need to ask iinet to swap you to an 
“email only account” once you’ve changed to the new provider - then pay per 
each email per year.

Kind regards
Daniel

Sent from my iPhone 7

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   <http://www.macwizardry.com.au>


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and 
as such should be taken accordingly, and may not be the views of MacWizardry. 
Any information provided does not offer or warrant any form of warranty or 
accept liability. It would be appreciated that if any information in this email 
is to be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 15 Apr 2018, at 4:00 pm, Diana & Graham Stevens <diag...@iinet.net.au> 
wrote:
> 
> Can someone tell me where to find information on porting email addresses, 
the preparation for it and how the process works please? We want to take two 
account

Re: Changing ISP and porting email address

[Daniel Kerr]

Hi Diana

You can’t really “port” an email address to another ISP. When you change ISP’s 
you will get a new one.
With iinet, you can pay them $25 per year per email address to “keep” those 
email addresses. So if you have 2 email addresses you want to keep, then you’d 
be paying them $50 per year to keep the iinet address.
But Telstra can’t take those email addresses to them. They can only stay with 
iinet.
So you’d either need to keep the addresses for a year or so, and tell people 
your “new” email addresses, or carry on paying every year to iinet for them. 
This is why some people a) stick with their ISP to keep their email address or 
b) go for a “non-ISP” address (e.g. iCloud.com or gmail.com, hotmail etc). That 
way they then have the email address “forever”.

I think a lot of people have on and off problems with iinet (myself included), 
but when my NBN comes, I’m staying with them for now. I’ll wait to the mess 
that is NBN is hopefully sorted out and then see what it’s like. I’m working on 
the “better the devil you know” theory,….lol. I keep Telstra for my mobile, but 
I don’t want my internet with them. But I don’t think there’s a “fantastic” ISP 
out there really. They all seem to have problems here and there (which I can 
understand), but I don’t think any one ISP is that much better then anyone. I 
think all the “great” ISP’s got gobbled up by larger companies. And service 
went out the window……… (service? We can’t afford to factor that into our 
plans,..don’t be silly! lol).
(Yes, sometimes you get the right person and it’s OK,…..other times it’s a 
great big mess). More to do with moving support centres all overseas I think. 
Wouldn’t it be nice if we could do the same. Oh, a problem with the bill? Sorry 
you’ll need to talk to our support centre,…they’re overseas. They only work 
10mins a day once a week, every other day. Leave a message and they’ll get back 
to you,….sometime. Maybe. Perhaps. Hard to say).  :) hehe.

So long story short…..
If you want to keep the emails, you’d need to ask iinet to swap you to an 
“email only account” once you’ve changed to the new provider - then pay per 
each email per year.

Kind regards
Daniel

Sent from my iPhone 7

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 15 Apr 2018, at 4:00 pm, Diana & Graham Stevens  
> wrote:
> 
> Can someone tell me where to find information on porting email addresses, the 
> preparation for it and how the process works please? We want to take two 
> accounts one imap, one pop.
> 
> We are thinking of abandoning iiNet after 21.75 years and moving to Telstra. 
> I had planned to move our phone services in the opposite direction in order 
> to save money until I was ‘sold a pup’ by some rotter in South Africa. Having 
> lied to me and wasted my money he became incommunicado. When I complained via 
> their website I got no answer.
> 
> Telstra will be more expensive but it has the advantage that I can get the 
> bus to the Telstra store, I have trouble on the phone with their accents and 
> my hearing.
> 
> Best wishes to all from Diana
> Sent from my iPad
> -- The WA Macintosh User Group Mailing List --
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> 

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Changing ISP and porting email address

[Diana & Graham Stevens]

Can someone tell me where to find information on porting email addresses, the 
preparation for it and how the process works please? We want to take two 
accounts one imap, one pop.

We are thinking of abandoning iiNet after 21.75 years and moving to Telstra. I 
had planned to move our phone services in the opposite direction in order to 
save money until I was ‘sold a pup’ by some rotter in South Africa. Having lied 
to me and wasted my money he became incommunicado. When I complained via their 
website I got no answer.

Telstra will be more expensive but it has the advantage that I can get the bus 
to the Telstra store, I have trouble on the phone with their accents and my 
hearing.

Best wishes to all from Diana
Sent from my iPad
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe -