Re: Frequent disconnects/adsl won't work/mtu

[Stewart Woods]

on 24/4/03 11:06 PM, Eddy Wajon at [EMAIL PROTECTED] wrote:

> Sorry. My Junk Mail filter over did itself.

Gotcha Eddy,

didn't quite get what was happening there...:-)

cheers,
Stew
-- 
Stewart Woods 

Re: Frequent disconnects/adsl won't work/mtu

[Stewart Woods]

on 23/4/03 10:20 PM, Andrew Schox at [EMAIL PROTECTED] wrote:

> I find this very irritating. Iinet are happy to charge me for a service,
> which, in fact, was never commissioned according to specifications.
> 
> I guess I'll be moving to another provider once our current contracts
> expire.
> 
> Cheers,
> 
> Andrew

They seemed, as internet service 'providers', equally baffled by how I
should set NetTuner...and left me with "Sorry, we don't know"
Of course, how this affects their billing procedure I don't knowif I
can't get this to work in the next coupla days I'll just be sending
everything back in a box and putting a hold on their touching my credit
card!

In frustration,

Stewart
-- 
Stewart Woods 

Re: Frequent disconnects/adsl won't work/mtu

[Andrew Schox]

Stewart,

>> But they don't seem to know how to use IPNettuner to reduce the MTU's in
>> OS9...:-)

I was told various figures by iinet (1460, 1423, etc.) for the MTU setting
on IPNetTuner. I also ended up having to spend about $200 on IPNetTuner for
the Macs on our network. Iinet didn't seem to care very much about this
problem: they usually reply to queries within 2-3 days with a trite,
formulaic reply.

I still have frequent problems with HTTP and FTP (at least for the first
time I try to access each service).

I find this very irritating. Iinet are happy to charge me for a service,
which, in fact, was never commissioned according to specifications.

I guess I'll be moving to another provider once our current contracts
expire.

Cheers,

Andrew

Re: Frequent disconnects/adsl won't work/mtu

[Stewart Woods]

on 23/4/03 7:37 PM, Stewart Woods at [EMAIL PROTECTED] wrote:

> But they don't seem to know how to use IPNettuner to reduce the MTU's in
> OS9...:-)


which, without the aid of the safety 'net' I have now figured out!


So what sould this be set to?
I get varying results with various sites. it was originally set to
1500iinet suggested 1482
Nothing changed...
If I go down to 500 I get some sites but not others (which is somewhat
limited in its usefulness!)
Is there a 'right' setting?

Any further help appreciated...

Stewart

Re: Frequent disconnects/adsl won't work/mtu

[Stewart Woods]

on 22/4/03 12:32 PM, Michael Hawkins at [EMAIL PROTECTED] wrote:

> Iinet say that a temporary cure is to
> reduce the packet size (maximum transmittable units) and Apple has a
> Knowledge Base article and script the length of which deters me from trying
> it as it involves going into Terminal.


But they don't seem to know how to use IPNettuner to reduce the MTU's in
OS9...:-)

Can I do this?

They've given up on me

TIA

Stewart

Re: Frequent disconnects/adsl won't work/mtu

[Greg Hosking]

gotta love that irony


Updates on Network Status
=

If you are interested in keeping up-to-date with iiNet's Network 
Status you

might find this link handy:

http://www.iinet.net.au/fault/fault.cgi

Re: Frequent disconnects/adsl won't work/mtu

[Shay Telfer]

Excerpts from the latest iinet newsletter:


Contacting us?
==

If you have recently called or emailed us you may have had to wait
awhile before getting through to our support staff. Due to the huge
success of bliink, and the popularity of iiNet services in general,
our customer service centre hasnít been able to grow fast enough to
keep up with demand. The increased volume of calls has also caused
some technical problems in our Telephone System (PABX).




ADSL Exchange Faults


iiNet have recently discovered a problem with certain exchanges around
Perth and Queensland.

This problem has some very simple symptoms:

…   Can't connect and obtain an IP fine.

…   Can't ping IP addresses and host names.

…   Can't get the first 8k of your e-mail inbox before it times out.

…   Unable to browse to web sites.

If this sounds familiar, then this link is for you!

http://www.iinet.net.au/support/ADSLMTU.html

Should you have any further problems please contact our customer consultants
on 13 22 58.



Electrical Storms and Modem/Router Damage
=

With the beginning of winter iiNet would like everyone to be aware of the
risks of lightning damage to their modems or routers.

Modems and routers are very susceptible to electrical damage and 
these charges can

travel down both the power and telephone lines. If you power and telephone
line is not protected from a power surge we recommend that you physically
unplug the modem from the wall during an electrical storm.

When you purchase a telephone surge protection please ensure that it supports
your ADSL connection.

You may wish to consult your Home & Contents Insurer if your modem 
or computer

is damaged by a lightning strike .


ADSL Fault Management
=

As part of iiNet's continuous improvement strategy, we are currently updating
the way ADSL fault updates are handled.

In accordance with this new procedure, when an ADSL fault has been resolved,
the effected clients will be notified by a short sms message.

FOr example:

"iiNet notification regarding user .
ADSL fault number 1234567 is fixed.
Call 13 22 58 should you have any queries"

To assist us in the implementation of this new feature we would appreciate if
you could update your mobile telephone details by visiting:

https://toolbox.iinet.net.au/

Whilst you are there why don't you check that we have all of your 
correct details?



Updates on Network Status
=

If you are interested in keeping up-to-date with iiNet's Network Status you
might find this link handy:

http://www.iinet.net.au/fault/fault.cgi

This will give you a list of iiNet services, if there is a problem with one
of these services a fault number will appear next to it. The helpful
legend at the bottom of this page will show you the degree of this fault.

If you then click on the fault number, it will give you comprehensive
information on the problem, and an expected time of completion.

Or if you are effected by a Telstra fault you may find this link helpful:




This link will give you detailed information on any known faults or 
planned service outages.



We hope you find these links helpful and informative.


--
=== Shay Telfer 
Perth, Western Australia Technomancer Join Team Sungroper, race the
Opinions for hire [POQ] 2003 World Solar Challenge
[EMAIL PROTECTED] fnord 

Re: Frequent disconnects

[Bob Howells]

Hi All,

Now this is the sort of tip that along with plenty of others
will inevitable be lost in the Wamug archives.

I wonder :

Would the Wamug committee consider setting up a checkpage
for Modems on the Wamug website
where these types of tips could be recorded for easy access ?

Cheers

Bob Howells

John Bussell wrote:

> Hi All
> On this subject, I had frequent disconnects after 1-2 min trying to
> access UWA dialin. It was suggested I could use a Telstra (or other)
> service whereby they can run a check on your line to see how clean it
> was.
>
> It was also suggested to ensure I had call waiting switched off, that
> I disconnect and reconnect other phones from the line and (if
> computer portable) try accessing the ISP from a different line (to
> determine if modem or line issue).
>
> Finally though, what did it for me was unchecking the "Enable error
> correction and compression in modem" box. This is an OSX system
> preference - I realise the initial question was for OS9 but I am not
> sure if similar option is available for OS9.
>
> Hope this helps (someone).
> John
>
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.html>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.html>
> Unsubscribe - <mailto:[EMAIL PROTECTED]>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

Re: Frequent disconnects

[John Bussell]

Hi All
On this subject, I had frequent disconnects after 1-2 min trying to 
access UWA dialin. It was suggested I could use a Telstra (or other) 
service whereby they can run a check on your line to see how clean it 
was.


It was also suggested to ensure I had call waiting switched off, that 
I disconnect and reconnect other phones from the line and (if 
computer portable) try accessing the ISP from a different line (to 
determine if modem or line issue).


Finally though, what did it for me was unchecking the "Enable error 
correction and compression in modem" box. This is an OSX system 
preference - I realise the initial question was for OS9 but I am not 
sure if similar option is available for OS9.


Hope this helps (someone).
John

Re: Frequent disconnects

[Greg Pennefather]

James and WAMUGgians in general

Just so you know ... Most, if not all, ISPs, including iiNet, no longer use
discrete modems for dial up. They use network access servers (NAS) that
connect to ISDN primary rate services (30 channels) and use digital modem
cards that are basically digital signal processors acting as modems. Chime
(iiNet's port provider) uses Cisco 5300 and 5400 NAS as far as I am aware.
So the concept of dialling through a bank of discrete modems from different
manufacturers is no longer valid - the modems are pretty well homogeneous,
the only difference being the version of software loaded into the DSP by the
IOS (Cisco parlance for internetworking operation system).

Perhaps it is a bug or incompatibility in the version of IOS being used on
one or several NAS but not differences between say a Banksia and Hayes modem
on the end of a standard telephone line.

I know this doesn't help the problem but may be of interest generally.

Cheers

Greg


on 21/4/03 12:22 AM, James Kunz at [EMAIL PROTECTED] wrote:

> i have the same
> sometimes i have to redial 6 times to get a connection with iinet, it
> looks like that iinet is using some incompatible modems & everytime you
> try to logon you get a diferent modem untill you hit one that is
> compatible.i did everything that iinet support suggests about 4
> times w/o success.
> another thing is iinet logs calls only if you are past the
> authentication..so all calls which disconnect on "starting ppp" are
> not registered by iinet (sadly)...
> on top of all lately we had lots of lightning during the last few weeks
> so it could be that the modem did not take it well (a week ago i fixed a
> imac modem module which had some burned parts near to the phone socket)
> James
> 
> 
> Daniel wrote:
>> 
>>> Hi Folks!
>>> 
>>> I operate imacs at my office and home.
>>> 
>>> Each is a tray model 333 MHz G3 and has 288 MB of RAM.
>>> 
>>> Each operates with system 9.2.2
>>> 
>>> I use a dial up explorer account with iinet from either location.
>>> 
>>> Lately, I have been suffering frequent disconnects, sometimes after
>>> only 50 seconds connection. Disconnects occur either while
>>> downloading emails or while changing sites on the internet (using
>>> either Netscape or IE)
>>> 
>>> If the disconnect occurs during the downloading of emails, the
>>> message sometimes is:
>>> 
>>> "TCP/IP Error -3155 The connection closed unexpectedly {37:590}"
>>> 
>>> at other times while downloading emails the message reads:
>>> 
>>> "Error involving Domain Name System -3162"
>>> 
>>> I am working with the techs at iinet and they suggest that I get a
>>> copy of FreePPP or MacPPP so that they can get me to add a string
>>> to make the connection more robust.
>>> 
>>> Coulsd someone please comment on the efficacy of this.
>>> 
>>> 
>>> Regards
>>> 
>>> Ray Hirst
>>> 
>> 
> 

Re: Frequent disconnects/adsl won't work/mtu

[Michael Hawkins]

Iinet has been the pits lately. ADSL connection appears to have occurred,
but nothing uploads or down loads. Iinet say that a temporary cure is to
reduce the packet size (maximum transmittable units) and Apple has a
Knowledge Base article and script the length of which deters me from trying
it as it involves going into Terminal.

>From my experience temporary may be long term, as I've been having the
problem for over 5 weeks. I either quit attempting to use adsl and use dial
up instead, or keep connecting and disconnecting until I get a connection
that works. The fact that if I persevere I get a connection that works makes
me wonder if iinet has too high a user to modem ratio for adsl subscribers
(or whatever the device is at iinet's end to handle adsl connections).

Michael
(OS 10.2.5, Entourage 10.1.1, Explorer 5.2.2)

Is it Does not connect or Frequent disconnects ?

[Bob Howells]

Howdy all

So is it " Does not Connect "

If so I would RECOMMEND that you change to manual connection and
watch what happens. Of course you need your Login Name and Password.

I was with an ISP who had a timing problem in their servers. There software
would ask for the password and my Mac would respond before they had an
internal connection ready to handle it.
( or something like that )

I could manual connect every time,
but the auto connect failed about 3 times out of 4.
Nothing wrong with my script: there gear could not handle the rapid
response.

Cheers

Bob

James Kunz wrote:

> i have the same
> sometimes i have to redial 6 times to get a connection with iinet, it
> looks like that iinet is using some incompatible modems & everytime you
> try to logon you get a diferent modem untill you hit one that is
> compatible.i did everything that iinet support suggests about 4
> times w/o success.
> another thing is iinet logs calls only if you are past the
> authentication..so all calls which disconnect on "starting ppp" are
> not registered by iinet (sadly)...
> on top of all lately we had lots of lightning during the last few weeks
> so it could be that the modem did not take it well (a week ago i fixed a
> imac modem module which had some burned parts near to the phone socket)
> James
>
> Daniel wrote:
> >
> > >Hi Folks!
> > >
> > >I operate imacs at my office and home.
> > >
> > >Each is a tray model 333 MHz G3 and has 288 MB of RAM.
> > >
> > >Each operates with system 9.2.2
> > >
> > >I use a dial up explorer account with iinet from either location.
> > >
> > >Lately, I have been suffering frequent disconnects, sometimes after
> > >only 50 seconds connection. Disconnects occur either while
> > >downloading emails or while changing sites on the internet (using
> > >either Netscape or IE)
> > >
> > >If the disconnect occurs during the downloading of emails, the
> > >message sometimes is:
> > >
> > >"TCP/IP Error -3155 The connection closed unexpectedly {37:590}"
> > >
> > >at other times while downloading emails the message reads:
> > >
> > >"Error involving Domain Name System -3162"
> > >
> > >I am working with the techs at iinet and they suggest that I get a
> > >copy of FreePPP or MacPPP so that they can get me to add a string
> > >to make the connection more robust.
> > >
> > >Coulsd someone please comment on the efficacy of this.
> > >
> > >
> > >Regards
> > >
> > >Ray Hirst
> > >
> >
>
> --
> now online with g4/450 power
>
> SAD Technic Bayswater 6053 Australia
> Electronic Repairs
> http://www.iinet.net.au/~saddas
> ph &f +618 9370 5307 / m +614 14 421 132
>
> -- The WA Macintosh User Group Mailing List --
> Archives - <http://www.wamug.org.au/mailinglist/archives.html>
> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.html>
> Unsubscribe - <mailto:[EMAIL PROTECTED]>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

Re: Frequent disconnects

[James Kunz]

i have the same
sometimes i have to redial 6 times to get a connection with iinet, it
looks like that iinet is using some incompatible modems & everytime you
try to logon you get a diferent modem untill you hit one that is
compatible.i did everything that iinet support suggests about 4
times w/o success.
another thing is iinet logs calls only if you are past the
authentication..so all calls which disconnect on "starting ppp" are
not registered by iinet (sadly)...
on top of all lately we had lots of lightning during the last few weeks
so it could be that the modem did not take it well (a week ago i fixed a
imac modem module which had some burned parts near to the phone socket) 
James


Daniel wrote:
> 
> >Hi Folks!
> >
> >I operate imacs at my office and home.
> >
> >Each is a tray model 333 MHz G3 and has 288 MB of RAM.
> >
> >Each operates with system 9.2.2
> >
> >I use a dial up explorer account with iinet from either location.
> >
> >Lately, I have been suffering frequent disconnects, sometimes after
> >only 50 seconds connection. Disconnects occur either while
> >downloading emails or while changing sites on the internet (using
> >either Netscape or IE)
> >
> >If the disconnect occurs during the downloading of emails, the
> >message sometimes is:
> >
> >"TCP/IP Error -3155 The connection closed unexpectedly {37:590}"
> >
> >at other times while downloading emails the message reads:
> >
> >"Error involving Domain Name System -3162"
> >
> >I am working with the techs at iinet and they suggest that I get a
> >copy of FreePPP or MacPPP so that they can get me to add a string
> >to make the connection more robust.
> >
> >Coulsd someone please comment on the efficacy of this.
> >
> >
> >Regards
> >
> >Ray Hirst
> >
> 


-- 
now online with g4/450 power

SAD Technic Bayswater 6053 Australia
Electronic Repairs
http://www.iinet.net.au/~saddas
ph &f +618 9370 5307 / m +614 14 421 132

Re: Frequent disconnects

[Bob Howells]

See at Bottom :-

Daniel wrote:

> >Hi Folks!
> >
> >I operate imacs at my office and home.
> >
> >Each is a tray model 333 MHz G3 and has 288 MB of RAM.
> >
> >Each operates with system 9.2.2
> >
> >I use a dial up explorer account with iinet from either location.
> >
> >Lately, I have been suffering frequent disconnects, sometimes after
> >only 50 seconds connection. Disconnects occur either while
> >downloading emails or while changing sites on the internet (using
> >either Netscape or IE)
> >
> >If the disconnect occurs during the downloading of emails, the
> >message sometimes is:
> >
> >"TCP/IP Error -3155 The connection closed unexpectedly {37:590}"
> >
> >at other times while downloading emails the message reads:
> >
> >"Error involving Domain Name System -3162"
> >
> >I am working with the techs at iinet and they suggest that I get a
> >copy of FreePPP or MacPPP so that they can get me to add a string
> >to make the connection more robust.
> >
> >Coulsd someone please comment on the efficacy of this.
> >
> >
> >Regards
> >
> >Ray Hirst
> >
>
> Hi Ray
>
> You don't want to install FreePPP unless you want to cause a lot more
> issues with your machine! I would grab a copy of some scripts which
> can slow down your connection. (I will forward these to you on a
> separate email).
>
> FreePPP was fine with older systems, before say about OS9,..now it
> can just cause more issues!
>
> I hope that helps!
>
> Kind Regards
> Daniel Kerr
> --

Slowing down defeats the object of having a 56k modem !

There was a suggestiion of making a " stringy " for FreePPP,

But why not hack the existing modem script.

Try using the values

S2=127
S7=150
S12=50

Better still , duplicate your existing modem script and hack the duplicate.
Worked for me and other WAMUG users

Check back through the archives. I put it there

Bob

Re: Frequent disconnects

[Daniel]

Hi Folks!

I operate imacs at my office and home.

Each is a tray model 333 MHz G3 and has 288 MB of RAM.

Each operates with system 9.2.2

I use a dial up explorer account with iinet from either location.

Lately, I have been suffering frequent disconnects, sometimes after
only 50 seconds connection. Disconnects occur either while
downloading emails or while changing sites on the internet (using
either Netscape or IE)

If the disconnect occurs during the downloading of emails, the
message sometimes is:

"TCP/IP Error -3155 The connection closed unexpectedly {37:590}"

at other times while downloading emails the message reads:

"Error involving Domain Name System -3162"

I am working with the techs at iinet and they suggest that I get a
copy of FreePPP or MacPPP so that they can get me to add a string
to make the connection more robust.

Coulsd someone please comment on the efficacy of this.


Regards

Ray Hirst



Hi Ray

You don't want to install FreePPP unless you want to cause a lot more 
issues with your machine! I would grab a copy of some scripts which 
can slow down your connection. (I will forward these to you on a 
separate email).


FreePPP was fine with older systems, before say about OS9,..now it 
can just cause more issues!


I hope that helps!


Kind Regards
Daniel Kerr
--
---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: <[EMAIL PROTECTED]>
Web: <http://www.macwizardry.com.au>


**For everything Macintosh**

Frequent disconnects

[Raymond Hirst]

Hi Folks!

I operate imacs at my office and home.

Each is a tray model 333 MHz G3 and has 288 MB of RAM.

Each operates with system 9.2.2

I use a dial up explorer account with iinet from either location.

Lately, I have been suffering frequent disconnects, sometimes after 
only 50 seconds connection. Disconnects occur either while 
downloading emails or while changing sites on the internet (using 
either Netscape or IE)


If the disconnect occurs during the downloading of emails, the 
message sometimes is:


"TCP/IP Error -3155 The connection closed unexpectedly {37:590}"

at other times while downloading emails the message reads:

"Error involving Domain Name System -3162"

I am working with the techs at iinet and they suggest that I get a 
copy of FreePPP or MacPPP so that they can get me to add a string 
to make the connection more robust.


Coulsd someone please comment on the efficacy of this.


Regards

Ray Hirst