Re: Thunderbird corruption problem

[Bill Parker]

Merv,


Done all that.  No change, still cannot send emails to 2 of 3 accounts  
that use the same hosting service.


I am wondering if I should ditch all this and migrate everything to  
Mac Mail but that begs the question of importing some form of  
corruption.


Bill
On 08/07/2011, at 10:02 PM, Merv Bond wrote:



Bill
Have you upgraded to Version 5?
If not, do all the usual prep: backup, run disk utility etc and then  
download Version 5 and see whether that has any effect.

Merv

On Fri8Jul2011 Fri8Jul7:24 PM, Bill Parker wrote:
Looks like I spoke too soon. I can send emails from one computer in  
the

house to the other but they do not work from external senders!


So any WAMUG folks with Thunderbird expertise? Please let me know.


Thanks again Ronni, but it seems that deleting the .msf files does  
not

work. So it maybe isn't a corruption event.


Bill
On 08/07/2011, at 5:38 PM, Ronda Brown wrote:


That’s good Bill,

As long as we get the result you wanted, I guess it doesn’t matter  
if

we don’t find the reason “How” the problem happened ;-)

I’m pleased I was able to help.

Cheers,
Ronni

On 08/07/2011, at 5:09 PM, Bill Parker wrote:


Ronni,

Can now report success by deleting the relevant .msf files and
re-starting. Both accounts now work again. I don't think it matters
much what the files are called and that in-silico are not
experiencing any issues.

Thank you so much for your help.

Bill

On 08/07/2011, at 4:34 PM, Bill Parker wrote:

Its the mid May thing that has me bothered. I do not use  
Thunderbird

either, but I will try further after backing up all emails in both
accounts and try deleting the .msf files as per protocol earlier.

Bill
On 08/07/2011, at 4:28 PM, Ronda Brown wrote:


Hi Bill,

I wonder what changed in “Mid May” ???

On 08/07/2011, at 3:21 PM, Bill Parker wrote:


Ronni,
See my comments below, however, the thing to note is that we
transferred from in-silico to get-on-line quite smoothly (6  
months

ago) and all email accounts were operating normally, new account
data all correct. ( until Mid May) I rang in-silico just now and
they have no trace of any activity for any of the old  
accounts


Notes follow

On 08/07/2011, at 2:36 PM, Ronda Brown wrote:


Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following  
the

previous instructions?

I don’t know if these mail.insilico folders are still  
required as

I don’t know your setup or how you did the transition.

I would suggest you Quit Thunderbird first, before you move or
delete the mail.insilico folders.

1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to  
some

place safe (perhaps a thumb drive), in case you need to place
them back in the original position.
3. Delete the mail.insilico folders
4. Open Thunderbird


All done.
Re-open: all mail gone for both email accounts.


Did you “restore corrupted mailboxes” again?


Re-install the saved in-silico mail folders one by one and  
find No

1 and No3 were required, No2 wasn’t.


A. Quit Thunderbird and backup/ copy the No2 Mail folder (which  
you

have said is not required).
B. Then delete the No.2 folder

Then follow the instruction to “*To restore corrupted  
mailboxes:”*

*As in my first reply to you, making sure you*Do NOT delete* the
file with no filename extension, as it contains your messages.*
*
*
*2. In your profile folder, open the Mail subfolder, and then the
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you
problems.*
*
*
*3. Restart Thunderbird. It will analyse your message file and
rebuild the index file (table of contents) from your existing
messages.*
*
*


Tried sending emails from the other computer - none getting
throughto the two accounts.

Thinking. do I delete the .msf files as per your standard
protocol?

I am still perplexed about the use of a defunct name!


I’m confused as to why, perhaps you never changed the profile  
when

you switched over?
Or didn’t import the mail messages into your new profile?

I don’t use Thunderbird, I use Apple Mail, so I am unsure of the
process. Perhaps someone who uses Thunderbird can help more.




Cheers,
Ronni




Bill






If you find all your messages are there and everything is  
working

correctly, you can delete the folders you copied previously.
If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:


Hi Ronni,


This turns out to be more complicated. About six months ago,  
we

switched from hosting at in-silico to get-on-line now.
Everything OK. All emails functional on two computers in the
same house (bigpond ADSL) everything comes to 1. an iMac and  
2.

My laptop.

Abo

Re: Thunderbird corruption problem

[Merv Bond]

Bill
Have you upgraded to Version 5?
If not, do all the usual prep: backup, run disk utility etc and then 
download Version 5 and see whether that has any effect.

Merv

On Fri8Jul2011 Fri8Jul7:24 PM, Bill Parker wrote:

Looks like I spoke too soon. I can send emails from one computer in the
house to the other but they do not work from external senders!


So any WAMUG folks with Thunderbird expertise? Please let me know.


Thanks again Ronni, but it seems that deleting the .msf files does not
work. So it maybe isn't a corruption event.


Bill
On 08/07/2011, at 5:38 PM, Ronda Brown wrote:


That’s good Bill,

As long as we get the result you wanted, I guess it doesn’t matter if
we don’t find the reason “How” the problem happened ;-)

I’m pleased I was able to help.

Cheers,
Ronni

On 08/07/2011, at 5:09 PM, Bill Parker wrote:


Ronni,

Can now report success by deleting the relevant .msf files and
re-starting. Both accounts now work again. I don't think it matters
much what the files are called and that in-silico are not
experiencing any issues.

Thank you so much for your help.

Bill

On 08/07/2011, at 4:34 PM, Bill Parker wrote:


Its the mid May thing that has me bothered. I do not use Thunderbird
either, but I will try further after backing up all emails in both
accounts and try deleting the .msf files as per protocol earlier.

Bill
On 08/07/2011, at 4:28 PM, Ronda Brown wrote:


Hi Bill,

I wonder what changed in “Mid May” ???

On 08/07/2011, at 3:21 PM, Bill Parker wrote:


Ronni,
See my comments below, however, the thing to note is that we
transferred from in-silico to get-on-line quite smoothly (6 months
ago) and all email accounts were operating normally, new account
data all correct. ( until Mid May) I rang in-silico just now and
they have no trace of any activity for any of the old accounts

Notes follow

On 08/07/2011, at 2:36 PM, Ronda Brown wrote:


Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following the
previous instructions?

I don’t know if these mail.insilico folders are still required as
I don’t know your setup or how you did the transition.

I would suggest you Quit Thunderbird first, before you move or
delete the mail.insilico folders.

1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to some
place safe (perhaps a thumb drive), in case you need to place
them back in the original position.
3. Delete the mail.insilico folders
4. Open Thunderbird


All done.
Re-open: all mail gone for both email accounts.


Did you “restore corrupted mailboxes” again?


Re-install the saved in-silico mail folders one by one and find No
1 and No3 were required, No2 wasn’t.


A. Quit Thunderbird and backup/ copy the No2 Mail folder (which you
have said is not required).
B. Then delete the No.2 folder

Then follow the instruction to “*To restore corrupted mailboxes:”*
*As in my first reply to you, making sure you*Do NOT delete* the
file with no filename extension, as it contains your messages.*
*
*
*2. In your profile folder, open the Mail subfolder, and then the
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you
problems.*
*
*
*3. Restart Thunderbird. It will analyse your message file and
rebuild the index file (table of contents) from your existing
messages.*
*
*


Tried sending emails from the other computer - none getting
throughto the two accounts.

Thinking. do I delete the .msf files as per your standard
protocol?

I am still perplexed about the use of a defunct name!


I’m confused as to why, perhaps you never changed the profile when
you switched over?
Or didn’t import the mail messages into your new profile?

I don’t use Thunderbird, I use Apple Mail, so I am unsure of the
process. Perhaps someone who uses Thunderbird can help more.



Cheers,
Ronni




Bill






If you find all your messages are there and everything is working
correctly, you can delete the folders you copied previously.
If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:


Hi Ronni,


This turns out to be more complicated. About six months ago, we
switched from hosting at in-silico to get-on-line now.
Everything OK. All emails functional on two computers in the
same house (bigpond ADSL) everything comes to 1. an iMac and 2.
My laptop.

About May 12th. all emails to two email accounts on the iMac
ceased, emails to laptop continued.


Upon following the protocol below I found three separate
mail.insilico folders.


Do I delete them?


Bill

On 07/07/2011, at 12:38 PM, Bill Parker wrote:


Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

Re: Thunderbird corruption problem

[Bill Parker]

Looks like I spoke too soon.I can send emails from one computer in  
the house to the other but they do not work from external senders!



So any WAMUG folks with Thunderbird expertise?   Please let me know.


Thanks again Ronni, but it seems that deleting the  .msf files does  
not work.   So it maybe isn't a corruption event.



Bill
On 08/07/2011, at 5:38 PM, Ronda Brown wrote:


That’s good Bill,

As long as we get the result you wanted, I guess it doesn’t matter  
if we don’t find the reason “How” the problem happened  ;-)


I’m pleased I was able to help.

Cheers,
Ronni

On 08/07/2011, at 5:09 PM, Bill Parker wrote:


Ronni,

Can now report success by deleting the relevant .msf files and re- 
starting.  Both accounts now work again.   I don't think it matters  
much what the files are called and that in-silico are not  
experiencing any issues.


Thank you so much for your help.

Bill

On 08/07/2011, at 4:34 PM, Bill Parker wrote:

Its the mid May thing that has me bothered.  I do not use  
Thunderbird either, but I will try further after backing up all  
emails in both accounts and try deleting the .msf files as per  
protocol earlier.


Bill
On 08/07/2011, at 4:28 PM, Ronda Brown wrote:


Hi Bill,

I wonder what changed in “Mid May” ???

On 08/07/2011, at 3:21 PM, Bill Parker wrote:


Ronni,
See my comments below, however, the thing to note is that we  
transferred from in-silico to get-on-line quite smoothly (6  
months ago) and all email accounts were operating normally, new  
account data all correct. ( until Mid May)  I rang in-silico  
just now and they have no trace of any activity for any of the  
old accounts


Notes follow

On 08/07/2011, at 2:36 PM, Ronda Brown wrote:


Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following  
the previous instructions?


I don’t know if these mail.insilico folders are still required  
as I don’t know your setup or how you did the transition.


I would suggest you Quit Thunderbird first, before you move or  
delete the mail.insilico folders.


1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to  
some place safe (perhaps a thumb drive), in case you need to  
place them back in the original position.

3. Delete the mail.insilico folders
4. Open Thunderbird


All done.
Re-open: all mail gone for both email accounts.


Did you “restore corrupted mailboxes” again?


Re-install the saved in-silico mail folders one by one and find  
No 1 and No3 were required, No2 wasn’t.


A. Quit Thunderbird and backup/ copy the No2 Mail folder (which  
you have said is not required).

B. Then delete the No.2 folder

Then follow the instruction to “To restore corrupted mailboxes:”
As in my first reply to you, making sure you Do NOT delete the  
file with no filename extension, as it contains your messages.


2. In your profile folder, open the Mail subfolder, and then the  
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you  
problems.


 3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.




Tried sending emails from the other computer - none getting  
throughto the two accounts.


Thinking.   do I delete the .msf files as per your standard  
protocol?


I am still perplexed about the use of a defunct name!


I’m confused as to why, perhaps you never changed the profile  
when you switched over?

Or didn’t import the mail messages into your new profile?

I don’t use Thunderbird, I use Apple Mail, so I am unsure of the  
process. Perhaps someone who uses Thunderbird can help more.




Cheers,
Ronni




Bill






If you find all your messages are there and everything is  
working correctly, you can delete the folders you copied  
previously.

If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:


Hi Ronni,


This turns out to be more complicated.  About six months ago,  
we switched from hosting at in-silico to get-on-line now.
Everything OK.  All emails functional on two computers in the  
same house (bigpond ADSL)  everything comes to 1. an iMac and  
2. My laptop.


About May 12th. all emails to two email accounts on the iMac  
ceased, emails to laptop continued.



Upon following the protocol below I found three separate  
mail.insilico folders.



Do I delete them?


Bill

On 07/07/2011, at 12:38 PM, Bill Parker wrote:


Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then  
th

Re: Thunderbird corruption problem

[Ronda Brown]

That’s good Bill,

As long as we get the result you wanted, I guess it doesn’t matter if we don’t 
find the reason “How” the problem happened  ;-)

I’m pleased I was able to help.

Cheers,
Ronni

On 08/07/2011, at 5:09 PM, Bill Parker wrote:

> Ronni,
> 
> Can now report success by deleting the relevant .msf files and re-starting.  
> Both accounts now work again.   I don't think it matters much what the files 
> are called and that in-silico are not experiencing any issues.
> 
> Thank you so much for your help.
> 
> Bill
> 
> On 08/07/2011, at 4:34 PM, Bill Parker wrote:
> 
>> Its the mid May thing that has me bothered.  I do not use Thunderbird 
>> either, but I will try further after backing up all emails in both accounts 
>> and try deleting the .msf files as per protocol earlier.
>> 
>> Bill
>> On 08/07/2011, at 4:28 PM, Ronda Brown wrote:
>> 
>>> Hi Bill,
>>> 
>>> I wonder what changed in “Mid May” ???
>>> 
>>> On 08/07/2011, at 3:21 PM, Bill Parker wrote:
>>> 
 Ronni,
 See my comments below, however, the thing to note is that we transferred 
 from in-silico to get-on-line quite smoothly (6 months ago) and all email 
 accounts were operating normally, new account data all correct. ( until 
 Mid May)  I rang in-silico just now and they have no trace of any activity 
 for any of the old accounts
 
 Notes follow
 
 On 08/07/2011, at 2:36 PM, Ronda Brown wrote:
 
> Hi Bill,
> 
> Is the ‘corrupted mailbox’ problem corrected after following the previous 
> instructions?
> 
> I don’t know if these mail.insilico folders are still required as I don’t 
> know your setup or how you did the transition.
> 
> I would suggest you Quit Thunderbird first, before you move or delete the 
> mail.insilico folders.
> 
> 1. Quit Thunderbird
> 2. Backup / Copy the three separate mail.insilico folders to some place 
> safe (perhaps a thumb drive), in case you need to place them back in the 
> original position.
> 3. Delete the mail.insilico folders
> 4. Open Thunderbird
 
 All done.
 Re-open: all mail gone for both email accounts.
>>> 
>>> Did you “restore corrupted mailboxes” again?
 
 Re-install the saved in-silico mail folders one by one and find No 1 and 
 No3 were required, No2 wasn’t.
>>> 
>>> A. Quit Thunderbird and backup/ copy the No2 Mail folder (which you have 
>>> said is not required).
>>> B. Then delete the No.2 folder
>>> 
>>> Then follow the instruction to “To restore corrupted mailboxes:”
>>> As in my first reply to you, making sure you Do NOT delete the file with no 
>>> filename extension, as it contains your messages.
>>> 
>>> 2. In your profile folder, open the Mail subfolder, and then the subfolder 
>>> for that mail account.
>>> Delete the *.msf file for the folder (mailbox) that is giving you problems.
>>> 
>>>  3. Restart Thunderbird. It will analyse your message file and rebuild the 
>>> index file (table of contents) from your existing messages.
>>> 
 
 Tried sending emails from the other computer - none getting throughto the 
 two accounts.
 
 Thinking.   do I delete the .msf files as per your standard protocol?  
 
 I am still perplexed about the use of a defunct name!
>>> 
>>> I’m confused as to why, perhaps you never changed the profile when you 
>>> switched over?
>>> Or didn’t import the mail messages into your new profile?
>>> 
>>> I don’t use Thunderbird, I use Apple Mail, so I am unsure of the process. 
>>> Perhaps someone who uses Thunderbird can help more.
>>> 
>>> 
>>> 
>>> Cheers,
>>> Ronni
>>> 
 
 
 Bill
 
 
 
 
> 
> If you find all your messages are there and everything is working 
> correctly, you can delete the folders you copied previously.
> If not, place them back where they originally were.
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GHz / 8GB / 750GB @ 7200rpm HD
> 
> OS X 10.6.8 Snow Leopard
> Windows 7 Ultimate (under sufferance)
> 
> On 08/07/2011, at 12:01 PM, Bill Parker wrote:
> 
>> Hi Ronni,
>> 
>> 
>> This turns out to be more complicated.  About six months ago, we 
>> switched from hosting at in-silico to get-on-line now.   Everything OK.  
>> All emails functional on two computers in the same house (bigpond ADSL)  
>> everything comes to 1. an iMac and 2. My laptop.
>> 
>> About May 12th. all emails to two email accounts on the iMac ceased, 
>> emails to laptop continued.
>> 
>> 
>> Upon following the protocol below I found three separate mail.insilico 
>> folders.  
>> 
>> 
>> Do I delete them?
>> 
>> 
>> Bill
>> 
>> On 07/07/2011, at 12:38 PM, Bill Parker wrote:
>>>

Re: Thunderbird corruption problem

[Bill Parker]

Ronni,

Can now report success by deleting the relevant .msf files and re- 
starting.  Both accounts now work again.   I don't think it matters  
much what the files are called and that in-silico are not experiencing  
any issues.


Thank you so much for your help.

Bill

On 08/07/2011, at 4:34 PM, Bill Parker wrote:

Its the mid May thing that has me bothered.  I do not use  
Thunderbird either, but I will try further after backing up all  
emails in both accounts and try deleting the .msf files as per  
protocol earlier.


Bill
On 08/07/2011, at 4:28 PM, Ronda Brown wrote:


Hi Bill,

I wonder what changed in “Mid May” ???

On 08/07/2011, at 3:21 PM, Bill Parker wrote:


Ronni,
See my comments below, however, the thing to note is that we  
transferred from in-silico to get-on-line quite smoothly (6 months  
ago) and all email accounts were operating normally, new account  
data all correct. ( until Mid May)  I rang in-silico just now and  
they have no trace of any activity for any of the old accounts


Notes follow

On 08/07/2011, at 2:36 PM, Ronda Brown wrote:


Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following the  
previous instructions?


I don’t know if these mail.insilico folders are still required as  
I don’t know your setup or how you did the transition.


I would suggest you Quit Thunderbird first, before you move or  
delete the mail.insilico folders.


1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to some  
place safe (perhaps a thumb drive), in case you need to place  
them back in the original position.

3. Delete the mail.insilico folders
4. Open Thunderbird


All done.
Re-open: all mail gone for both email accounts.


Did you “restore corrupted mailboxes” again?


Re-install the saved in-silico mail folders one by one and find No  
1 and No3 were required, No2 wasn’t.


A. Quit Thunderbird and backup/ copy the No2 Mail folder (which you  
have said is not required).

B. Then delete the No.2 folder

Then follow the instruction to “To restore corrupted mailboxes:”
As in my first reply to you, making sure you Do NOT delete the file  
with no filename extension, as it contains your messages.


2. In your profile folder, open the Mail subfolder, and then the  
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you  
problems.


 3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.




Tried sending emails from the other computer - none getting  
throughto the two accounts.


Thinking.   do I delete the .msf files as per your standard  
protocol?


I am still perplexed about the use of a defunct name!


I’m confused as to why, perhaps you never changed the profile when  
you switched over?

Or didn’t import the mail messages into your new profile?

I don’t use Thunderbird, I use Apple Mail, so I am unsure of the  
process. Perhaps someone who uses Thunderbird can help more.




Cheers,
Ronni




Bill






If you find all your messages are there and everything is working  
correctly, you can delete the folders you copied previously.

If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:


Hi Ronni,


This turns out to be more complicated.  About six months ago, we  
switched from hosting at in-silico to get-on-line now.
Everything OK.  All emails functional on two computers in the  
same house (bigpond ADSL)  everything comes to 1. an iMac and 2.  
My laptop.


About May 12th. all emails to two email accounts on the iMac  
ceased, emails to laptop continued.



Upon following the protocol below I found three separate  
mail.insilico folders.



Do I delete them?


Bill

On 07/07/2011, at 12:38 PM, Bill Parker wrote:


Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then  
the subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving  
you problems-- e.g., if your inbox is the one with problems,  
delete inbox.msf.
Do NOT delete the file named Inbox (with no filename  
extension), as it contains your messages.


3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.


To help keep your system healthy after you get it working  
again, compact your mail folders regularly, and move messages  
you want to keep out of your inbox into their own mail folder.


Where is my Profile Folder?
On 

Re: Thunderbird corruption problem

[Bill Parker]

Its the mid May thing that has me bothered.  I do not use Thunderbird  
either, but I will try further after backing up all emails in both  
accounts and try deleting the .msf files as per protocol earlier.


Bill
On 08/07/2011, at 4:28 PM, Ronda Brown wrote:


Hi Bill,

I wonder what changed in “Mid May” ???

On 08/07/2011, at 3:21 PM, Bill Parker wrote:


Ronni,
See my comments below, however, the thing to note is that we  
transferred from in-silico to get-on-line quite smoothly (6 months  
ago) and all email accounts were operating normally, new account  
data all correct. ( until Mid May)  I rang in-silico just now and  
they have no trace of any activity for any of the old accounts


Notes follow

On 08/07/2011, at 2:36 PM, Ronda Brown wrote:


Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following the  
previous instructions?


I don’t know if these mail.insilico folders are still required as  
I don’t know your setup or how you did the transition.


I would suggest you Quit Thunderbird first, before you move or  
delete the mail.insilico folders.


1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to some  
place safe (perhaps a thumb drive), in case you need to place them  
back in the original position.

3. Delete the mail.insilico folders
4. Open Thunderbird


All done.
Re-open: all mail gone for both email accounts.


Did you “restore corrupted mailboxes” again?


Re-install the saved in-silico mail folders one by one and find No  
1 and No3 were required, No2 wasn’t.


A. Quit Thunderbird and backup/ copy the No2 Mail folder (which you  
have said is not required).

B. Then delete the No.2 folder

Then follow the instruction to “To restore corrupted mailboxes:”
As in my first reply to you, making sure you Do NOT delete the file  
with no filename extension, as it contains your messages.


2. In your profile folder, open the Mail subfolder, and then the  
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you  
problems.


 3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.




Tried sending emails from the other computer - none getting  
throughto the two accounts.


Thinking.   do I delete the .msf files as per your standard  
protocol?


I am still perplexed about the use of a defunct name!


I’m confused as to why, perhaps you never changed the profile when  
you switched over?

Or didn’t import the mail messages into your new profile?

I don’t use Thunderbird, I use Apple Mail, so I am unsure of the  
process. Perhaps someone who uses Thunderbird can help more.




Cheers,
Ronni




Bill






If you find all your messages are there and everything is working  
correctly, you can delete the folders you copied previously.

If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:


Hi Ronni,


This turns out to be more complicated.  About six months ago, we  
switched from hosting at in-silico to get-on-line now.
Everything OK.  All emails functional on two computers in the  
same house (bigpond ADSL)  everything comes to 1. an iMac and 2.  
My laptop.


About May 12th. all emails to two email accounts on the iMac  
ceased, emails to laptop continued.



Upon following the protocol below I found three separate  
mail.insilico folders.



Do I delete them?


Bill

On 07/07/2011, at 12:38 PM, Bill Parker wrote:


Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then  
the subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving  
you problems-- e.g., if your inbox is the one with problems,  
delete inbox.msf.
Do NOT delete the file named Inbox (with no filename  
extension), as it contains your messages.


3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.


To help keep your system healthy after you get it working  
again, compact your mail folders regularly, and move messages  
you want to keep out of your inbox into their own mail folder.


Where is my Profile Folder?
On Mac OS X, the path is usually ~/Library/Thunderbird/Profiles/ 
.default/

(~ represents your Home Directory)

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)




On 07/07/2011, at 10:24 AM, Bill Parke

Re: Thunderbird corruption problem

[Ronda Brown]

Hi Bill,

I wonder what changed in “Mid May” ???

On 08/07/2011, at 3:21 PM, Bill Parker wrote:

> Ronni,
> See my comments below, however, the thing to note is that we transferred from 
> in-silico to get-on-line quite smoothly (6 months ago) and all email accounts 
> were operating normally, new account data all correct. ( until Mid May)  I 
> rang in-silico just now and they have no trace of any activity for any of the 
> old accounts
> 
> Notes follow
> 
> On 08/07/2011, at 2:36 PM, Ronda Brown wrote:
> 
>> Hi Bill,
>> 
>> Is the ‘corrupted mailbox’ problem corrected after following the previous 
>> instructions?
>> 
>> I don’t know if these mail.insilico folders are still required as I don’t 
>> know your setup or how you did the transition.
>> 
>> I would suggest you Quit Thunderbird first, before you move or delete the 
>> mail.insilico folders.
>> 
>> 1. Quit Thunderbird
>> 2. Backup / Copy the three separate mail.insilico folders to some place safe 
>> (perhaps a thumb drive), in case you need to place them back in the original 
>> position.
>> 3. Delete the mail.insilico folders
>> 4. Open Thunderbird
> 
> All done.
> Re-open: all mail gone for both email accounts.

Did you “restore corrupted mailboxes” again?
> 
> Re-install the saved in-silico mail folders one by one and find No 1 and No3 
> were required, No2 wasn’t.

A. Quit Thunderbird and backup/ copy the No2 Mail folder (which you have said 
is not required).
B. Then delete the No.2 folder

Then follow the instruction to “To restore corrupted mailboxes:”
As in my first reply to you, making sure you Do NOT delete the file with no 
filename extension, as it contains your messages.

2. In your profile folder, open the Mail subfolder, and then the subfolder for 
that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you problems.

 3. Restart Thunderbird. It will analyse your message file and rebuild the 
index file (table of contents) from your existing messages.

> 
> Tried sending emails from the other computer - none getting throughto the two 
> accounts.
> 
> Thinking.   do I delete the .msf files as per your standard protocol?  
> 
> I am still perplexed about the use of a defunct name!

I’m confused as to why, perhaps you never changed the profile when you switched 
over?
Or didn’t import the mail messages into your new profile?

I don’t use Thunderbird, I use Apple Mail, so I am unsure of the process. 
Perhaps someone who uses Thunderbird can help more.



Cheers,
Ronni

> 
> 
> Bill
> 
> 
> 
> 
>> 
>> If you find all your messages are there and everything is working correctly, 
>> you can delete the folders you copied previously.
>> If not, place them back where they originally were.
>> 
>> Cheers,
>> Ronni
>> 
>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
>> 2.3GHz / 8GB / 750GB @ 7200rpm HD
>> 
>> OS X 10.6.8 Snow Leopard
>> Windows 7 Ultimate (under sufferance)
>> 
>> On 08/07/2011, at 12:01 PM, Bill Parker wrote:
>> 
>>> Hi Ronni,
>>> 
>>> 
>>> This turns out to be more complicated.  About six months ago, we switched 
>>> from hosting at in-silico to get-on-line now.   Everything OK.  All emails 
>>> functional on two computers in the same house (bigpond ADSL)  everything 
>>> comes to 1. an iMac and 2. My laptop.
>>> 
>>> About May 12th. all emails to two email accounts on the iMac ceased, emails 
>>> to laptop continued.
>>> 
>>> 
>>> Upon following the protocol below I found three separate mail.insilico 
>>> folders.  
>>> 
>>> 
>>> Do I delete them?
>>> 
>>> 
>>> Bill
>>> 
>>> On 07/07/2011, at 12:38 PM, Bill Parker wrote:
>>> 
 Thanks very much I'll have a crack at that later.
 
 
 Bill
 On 07/07/2011, at 12:30 PM, Ronda Brown wrote:
 
> Hi Bill,
> 
> To restore corrupted mailboxes:
> 
> 1. Quit Thunderbird.
> 
> 2. In your profile folder, open the Mail subfolder, and then the 
> subfolder for that mail account.
> Delete the *.msf file for the folder (mailbox) that is giving you 
> problems-- e.g., if your inbox is the one with problems, delete 
> inbox.msf. 
> Do NOT delete the file named Inbox (with no filename extension), as it 
> contains your messages.
> 
> 3. Restart Thunderbird. It will analyse your message file and rebuild the 
> index file (table of contents) from your existing messages.
> 
> To help keep your system healthy after you get it working again, compact 
> your mail folders regularly, and move messages you want to keep out of 
> your inbox into their own mail folder.
> 
> Where is my Profile Folder?
> On Mac OS X, the path is usually 
> ~/Library/Thunderbird/Profiles/.default/
> (~ represents your Home Directory)
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GH

Re: Thunderbird corruption problem

[Bill Parker]

Ronni,
See my comments below, however, the thing to note is that we  
transferred from in-silico to get-on-line quite smoothly (6 months  
ago) and all email accounts were operating normally, new account data  
all correct. ( until Mid May)  I rang in-silico just now and they have  
no trace of any activity for any of the old accounts


Notes follow

On 08/07/2011, at 2:36 PM, Ronda Brown wrote:


Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following the  
previous instructions?


I don’t know if these mail.insilico folders are still required as I  
don’t know your setup or how you did the transition.


I would suggest you Quit Thunderbird first, before you move or  
delete the mail.insilico folders.


1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to some  
place safe (perhaps a thumb drive), in case you need to place them  
back in the original position.

3. Delete the mail.insilico folders
4. Open Thunderbird


All done.
Re-open: all mail gone for both email accounts.

Re-install the saved in-silico mail folders one by one and find No 1  
and No3 were required, No2 wasn't.


Tried sending emails from the other computer - none getting throughto  
the two accounts.


Thinking.   do I delete the .msf files as per your standard  
protocol?


I am still perplexed about the use of a defunct name!


Bill






If you find all your messages are there and everything is working  
correctly, you can delete the folders you copied previously.

If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:


Hi Ronni,


This turns out to be more complicated.  About six months ago, we  
switched from hosting at in-silico to get-on-line now.   Everything  
OK.  All emails functional on two computers in the same house  
(bigpond ADSL)  everything comes to 1. an iMac and 2. My laptop.


About May 12th. all emails to two email accounts on the iMac  
ceased, emails to laptop continued.



Upon following the protocol below I found three separate  
mail.insilico folders.



Do I delete them?


Bill

On 07/07/2011, at 12:38 PM, Bill Parker wrote:


Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then the  
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you  
problems-- e.g., if your inbox is the one with problems, delete  
inbox.msf.
Do NOT delete the file named Inbox (with no filename extension),  
as it contains your messages.


3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.


To help keep your system healthy after you get it working again,  
compact your mail folders regularly, and move messages you want  
to keep out of your inbox into their own mail folder.


Where is my Profile Folder?
On Mac OS X, the path is usually ~/Library/Thunderbird/Profiles/ 
.default/

(~ represents your Home Directory)

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)




On 07/07/2011, at 10:24 AM, Bill Parker wrote:



Hi Folk,

I have a a an issue with a corrupted maibox on Thunderbird.   
There are three email addresses in and it does NOt appear to  
affect the INbox but only two others.



is there a website I can go to to get a solution?Most of it  
is, as usual, Windows.



Bill







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Re: Thunderbird corruption problem

[Ronda Brown]

Hi Bill,

Is the ‘corrupted mailbox’ problem corrected after following the previous 
instructions?

I don’t know if these mail.insilico folders are still required as I don’t know 
your setup or how you did the transition.

I would suggest you Quit Thunderbird first, before you move or delete the 
mail.insilico folders.

1. Quit Thunderbird
2. Backup / Copy the three separate mail.insilico folders to some place safe 
(perhaps a thumb drive), in case you need to place them back in the original 
position.
3. Delete the mail.insilico folders
4. Open Thunderbird

If you find all your messages are there and everything is working correctly, 
you can delete the folders you copied previously.
If not, place them back where they originally were.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)

On 08/07/2011, at 12:01 PM, Bill Parker wrote:

> Hi Ronni,
> 
> 
> This turns out to be more complicated.  About six months ago, we switched 
> from hosting at in-silico to get-on-line now.   Everything OK.  All emails 
> functional on two computers in the same house (bigpond ADSL)  everything 
> comes to 1. an iMac and 2. My laptop.
> 
> About May 12th. all emails to two email accounts on the iMac ceased, emails 
> to laptop continued.
> 
> 
> Upon following the protocol below I found three separate mail.insilico 
> folders.  
> 
> 
> Do I delete them?
> 
> 
> Bill
> 
> On 07/07/2011, at 12:38 PM, Bill Parker wrote:
> 
>> Thanks very much I'll have a crack at that later.
>> 
>> 
>> Bill
>> On 07/07/2011, at 12:30 PM, Ronda Brown wrote:
>> 
>>> Hi Bill,
>>> 
>>> To restore corrupted mailboxes:
>>> 
>>> 1. Quit Thunderbird.
>>> 
>>> 2. In your profile folder, open the Mail subfolder, and then the subfolder 
>>> for that mail account.
>>> Delete the *.msf file for the folder (mailbox) that is giving you 
>>> problems-- e.g., if your inbox is the one with problems, delete inbox.msf. 
>>> Do NOT delete the file named Inbox (with no filename extension), as it 
>>> contains your messages.
>>> 
>>> 3. Restart Thunderbird. It will analyse your message file and rebuild the 
>>> index file (table of contents) from your existing messages.
>>> 
>>> To help keep your system healthy after you get it working again, compact 
>>> your mail folders regularly, and move messages you want to keep out of your 
>>> inbox into their own mail folder.
>>> 
>>> Where is my Profile Folder?
>>> On Mac OS X, the path is usually 
>>> ~/Library/Thunderbird/Profiles/.default/
>>> (~ represents your Home Directory)
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD
>>> 
>>> OS X 10.6.8 Snow Leopard
>>> Windows 7 Ultimate (under sufferance)
>>> 
>>> 
>>> 
>>> 
>>> On 07/07/2011, at 10:24 AM, Bill Parker wrote:
>>> 
 
 Hi Folk,
 
 I have a a an issue with a corrupted maibox on Thunderbird.  There are 
 three email addresses in and it does NOt appear to affect the INbox but 
 only two others.
 
 
 is there a website I can go to to get a solution?Most of it is, as 
 usual, Windows.
 
 
 Bill
 





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Re: Thunderbird corruption problem

[Bill Parker]

Hi Ronni,


This turns out to be more complicated.  About six months ago, we  
switched from hosting at in-silico to get-on-line now.   Everything  
OK.  All emails functional on two computers in the same house (bigpond  
ADSL)  everything comes to 1. an iMac and 2. My laptop.


About May 12th. all emails to two email accounts on the iMac ceased,  
emails to laptop continued.



Upon following the protocol below I found three separate mail.insilico  
folders.



Do I delete them?


Bill

On 07/07/2011, at 12:38 PM, Bill Parker wrote:


Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then the  
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you  
problems-- e.g., if your inbox is the one with problems, delete  
inbox.msf.
Do NOT delete the file named Inbox (with no filename extension), as  
it contains your messages.


3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.


To help keep your system healthy after you get it working again,  
compact your mail folders regularly, and move messages you want to  
keep out of your inbox into their own mail folder.


Where is my Profile Folder?
On Mac OS X, the path is usually ~/Library/Thunderbird/Profiles/ 
.default/

(~ represents your Home Directory)

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)




On 07/07/2011, at 10:24 AM, Bill Parker wrote:



Hi Folk,

I have a a an issue with a corrupted maibox on Thunderbird.  There  
are three email addresses in and it does NOt appear to affect the  
INbox but only two others.



is there a website I can go to to get a solution?Most of it  
is, as usual, Windows.



Bill






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Unsubscribe - 





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Archives - 
Guidelines - 
Unsubscribe - 





-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Unsubscribe - 

Re: Thunderbird corruption problem

[Bill Parker]

Thanks very much I'll have a crack at that later.


Bill
On 07/07/2011, at 12:30 PM, Ronda Brown wrote:


Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then the  
subfolder for that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you  
problems-- e.g., if your inbox is the one with problems, delete  
inbox.msf.
Do NOT delete the file named Inbox (with no filename extension), as  
it contains your messages.


3. Restart Thunderbird. It will analyse your message file and  
rebuild the index file (table of contents) from your existing  
messages.


To help keep your system healthy after you get it working again,  
compact your mail folders regularly, and move messages you want to  
keep out of your inbox into their own mail folder.


Where is my Profile Folder?
On Mac OS X, the path is usually ~/Library/Thunderbird/Profiles/ 
.default/

(~ represents your Home Directory)

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)




On 07/07/2011, at 10:24 AM, Bill Parker wrote:



Hi Folk,

I have a a an issue with a corrupted maibox on Thunderbird.  There  
are three email addresses in and it does NOt appear to affect the  
INbox but only two others.



is there a website I can go to to get a solution?Most of it is,  
as usual, Windows.



Bill






-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Unsubscribe - 





-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Unsubscribe - 

Re: Thunderbird corruption problem

[Ronda Brown]

Hi Bill,

To restore corrupted mailboxes:

1. Quit Thunderbird.

2. In your profile folder, open the Mail subfolder, and then the subfolder for 
that mail account.
Delete the *.msf file for the folder (mailbox) that is giving you problems-- 
e.g., if your inbox is the one with problems, delete inbox.msf. 
Do NOT delete the file named Inbox (with no filename extension), as it contains 
your messages.

3. Restart Thunderbird. It will analyse your message file and rebuild the index 
file (table of contents) from your existing messages.

To help keep your system healthy after you get it working again, compact your 
mail folders regularly, and move messages you want to keep out of your inbox 
into their own mail folder.

Where is my Profile Folder?
On Mac OS X, the path is usually 
~/Library/Thunderbird/Profiles/.default/
(~ represents your Home Directory)

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.6.8 Snow Leopard
Windows 7 Ultimate (under sufferance)




On 07/07/2011, at 10:24 AM, Bill Parker wrote:

> 
> Hi Folk,
> 
> I have a a an issue with a corrupted maibox on Thunderbird.  There are three 
> email addresses in and it does NOt appear to affect the INbox but only two 
> others.
> 
> 
> is there a website I can go to to get a solution?Most of it is, as usual, 
> Windows.
> 
> 
> Bill
> 




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