That’s good Bill, As long as we get the result you wanted, I guess it doesn’t matter if we don’t find the reason “How” the problem happened ;-)
I’m pleased I was able to help. Cheers, Ronni On 08/07/2011, at 5:09 PM, Bill Parker wrote: > Ronni, > > Can now report success by deleting the relevant .msf files and re-starting. > Both accounts now work again. I don't think it matters much what the files > are called and that in-silico are not experiencing any issues. > > Thank you so much for your help. > > Bill > > On 08/07/2011, at 4:34 PM, Bill Parker wrote: > >> Its the mid May thing that has me bothered. I do not use Thunderbird >> either, but I will try further after backing up all emails in both accounts >> and try deleting the .msf files as per protocol earlier. >> >> Bill >> On 08/07/2011, at 4:28 PM, Ronda Brown wrote: >> >>> Hi Bill, >>> >>> I wonder what changed in “Mid May” ??? >>> >>> On 08/07/2011, at 3:21 PM, Bill Parker wrote: >>> >>>> Ronni, >>>> See my comments below, however, the thing to note is that we transferred >>>> from in-silico to get-on-line quite smoothly (6 months ago) and all email >>>> accounts were operating normally, new account data all correct. ( until >>>> Mid May) I rang in-silico just now and they have no trace of any activity >>>> for any of the old accounts.... >>>> >>>> Notes follow >>>> >>>> On 08/07/2011, at 2:36 PM, Ronda Brown wrote: >>>> >>>>> Hi Bill, >>>>> >>>>> Is the ‘corrupted mailbox’ problem corrected after following the previous >>>>> instructions? >>>>> >>>>> I don’t know if these mail.insilico folders are still required as I don’t >>>>> know your setup or how you did the transition. >>>>> >>>>> I would suggest you Quit Thunderbird first, before you move or delete the >>>>> mail.insilico folders. >>>>> >>>>> 1. Quit Thunderbird >>>>> 2. Backup / Copy the three separate mail.insilico folders to some place >>>>> safe (perhaps a thumb drive), in case you need to place them back in the >>>>> original position. >>>>> 3. Delete the mail.insilico folders >>>>> 4. Open Thunderbird >>>> >>>> All done. >>>> Re-open: all mail gone for both email accounts. >>> >>> Did you “restore corrupted mailboxes” again? >>>> >>>> Re-install the saved in-silico mail folders one by one and find No 1 and >>>> No3 were required, No2 wasn’t. >>> >>> A. Quit Thunderbird and backup/ copy the No2 Mail folder (which you have >>> said is not required). >>> B. Then delete the No.2 folder >>> >>> Then follow the instruction to “To restore corrupted mailboxes:” >>> As in my first reply to you, making sure you Do NOT delete the file with no >>> filename extension, as it contains your messages. >>> >>> 2. In your profile folder, open the Mail subfolder, and then the subfolder >>> for that mail account. >>> Delete the *.msf file for the folder (mailbox) that is giving you problems. >>> >>> 3. Restart Thunderbird. It will analyse your message file and rebuild the >>> index file (table of contents) from your existing messages. >>> >>>> >>>> Tried sending emails from the other computer - none getting throughto the >>>> two accounts. >>>> >>>> Thinking..... do I delete the .msf files as per your standard protocol? >>>> >>>> I am still perplexed about the use of a defunct name! >>> >>> I’m confused as to why, perhaps you never changed the profile when you >>> switched over? >>> Or didn’t import the mail messages into your new profile? >>> >>> I don’t use Thunderbird, I use Apple Mail, so I am unsure of the process. >>> Perhaps someone who uses Thunderbird can help more. >>> <http://support.mozillamessaging.com/en-US/search?q=Thunderbird+for+Mac> >>> <http://support.mozillamessaging.com/en-US/home> >>> >>> Cheers, >>> Ronni >>> >>>> >>>> >>>> Bill >>>> >>>> >>>> >>>> >>>>> >>>>> If you find all your messages are there and everything is working >>>>> correctly, you can delete the folders you copied previously. >>>>> If not, place them back where they originally were. >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>>> >>>>> OS X 10.6.8 Snow Leopard >>>>> Windows 7 Ultimate (under sufferance) >>>>> >>>>> On 08/07/2011, at 12:01 PM, Bill Parker wrote: >>>>> >>>>>> Hi Ronni, >>>>>> >>>>>> >>>>>> This turns out to be more complicated. About six months ago, we >>>>>> switched from hosting at in-silico to get-on-line now. Everything OK. >>>>>> All emails functional on two computers in the same house (bigpond ADSL) >>>>>> everything comes to 1. an iMac and 2. My laptop. >>>>>> >>>>>> About May 12th. all emails to two email accounts on the iMac ceased, >>>>>> emails to laptop continued. >>>>>> >>>>>> >>>>>> Upon following the protocol below I found three separate mail.insilico >>>>>> folders. >>>>>> >>>>>> >>>>>> Do I delete them? >>>>>> >>>>>> >>>>>> Bill >>>>>> >>>>>> On 07/07/2011, at 12:38 PM, Bill Parker wrote: >>>>>> >>>>>>> Thanks very much I'll have a crack at that later. >>>>>>> >>>>>>> >>>>>>> Bill >>>>>>> On 07/07/2011, at 12:30 PM, Ronda Brown wrote: >>>>>>> >>>>>>>> Hi Bill, >>>>>>>> >>>>>>>> To restore corrupted mailboxes: >>>>>>>> >>>>>>>> 1. Quit Thunderbird. >>>>>>>> >>>>>>>> 2. In your profile folder, open the Mail subfolder, and then the >>>>>>>> subfolder for that mail account. >>>>>>>> Delete the *.msf file for the folder (mailbox) that is giving you >>>>>>>> problems-- e.g., if your inbox is the one with problems, delete >>>>>>>> inbox.msf. >>>>>>>> Do NOT delete the file named Inbox (with no filename extension), as it >>>>>>>> contains your messages. >>>>>>>> >>>>>>>> 3. Restart Thunderbird. It will analyse your message file and rebuild >>>>>>>> the index file (table of contents) from your existing messages. >>>>>>>> >>>>>>>> To help keep your system healthy after you get it working again, >>>>>>>> compact your mail folders regularly, and move messages you want to >>>>>>>> keep out of your inbox into their own mail folder. >>>>>>>> >>>>>>>> Where is my Profile Folder? >>>>>>>> On Mac OS X, the path is usually >>>>>>>> ~/Library/Thunderbird/Profiles/xxxxxxxx.default/ >>>>>>>> (~ represents your Home Directory) >>>>>>>> >>>>>>>> Cheers, >>>>>>>> Ronni >>>>>>>> >>>>>>>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" >>>>>>>> 2.3GHz / 8GB / 750GB @ 7200rpm HD >>>>>>>> >>>>>>>> OS X 10.6.8 Snow Leopard >>>>>>>> Windows 7 Ultimate (under sufferance) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On 07/07/2011, at 10:24 AM, Bill Parker wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> Hi Folk, >>>>>>>>> >>>>>>>>> I have a a an issue with a corrupted maibox on Thunderbird. There >>>>>>>>> are three email addresses in and it does NOt appear to affect the >>>>>>>>> INbox but only two others. >>>>>>>>> >>>>>>>>> >>>>>>>>> is there a website I can go to to get a solution? Most of it is, >>>>>>>>> as usual, Windows. >>>>>>>>> >>>>>>>>> >>>>>>>>> Bill >>>>>>>>> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
