Adobe CS4 Crashes on Launch
Hi all Just wondered if anyone has come across a Problem with the follow, or can offer some advice. I have a client with Adobe Photoshop CS4. It crashes on launch, and offers the following log:- ---quote--- Date/Time: 2010-02-06 14:31:40.751 +0800 OS Version: 10.4.11 (Build 8S2167) Report Version: 4 Command: Adobe Photoshop CS4 Path:/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Parent: WindowServer [68] Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) PID:254 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x ---end quote--- The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. I've tried running it in another User account, and it does the same thing. Have repaired permissions both from the drive itself and booting off a CD and repairing it that way. Have run programs like Macaroni and OnyX and repaired and reset things there as well. (Also ran Rember and checked RAM as well, which all passes). Have un-installed and reinstalled Adobe Photoshop CS4 and installed the 11.0.1 update. Have also removed Preferences files and Caches and support files for it (CS4) as well. I googled to see if I could find some answers, but couldn't really turn anything up. (Or the things I turned up, I'd already tried). I've also done an Archive and Install of 10.4.11 (And all updates) to try that as well, but again no joy. I did find out later on (after doing all the above), that they also had problems with Photoshop CS3 after they ran an update on it, it then started crashing on open as well, so they removed it all. (I found more of it, so removed anything to do with CS3 as well.) then again un-installed Photoshop CS4 and re-installed it. (there were some other things I tried as well, but the 'ol brain doesn't remember them at the moment. That could be the total of 12 hours sleep I've had all week,..lol). Short of doing a full erase and install of everything (All 300GB of everything), I just thought I'd try and see if anyone had some ideas. ;o) Thanks in advance for any suggestions. Kind Regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry . com . au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Adobe CS4 Crashes on Launch
Hi Daniel, Could be a font issue. Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? A corrupted font can cause crashes in Adobe Photoshop. Download Linotype Font Explorer. You can deactivate everything apart from system fonts and clean application font caches. http://www.fontexplorerx.com/pro/ They give a Free 30 day trial. Cheers, Ronni On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: Hi all Just wondered if anyone has come across a Problem with the follow, or can offer some advice. I have a client with Adobe Photoshop CS4. It crashes on launch, and offers the following log:- ---quote--- Date/Time: 2010-02-06 14:31:40.751 +0800 OS Version: 10.4.11 (Build 8S2167) Report Version: 4 Command: Adobe Photoshop CS4 Path:/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Parent: WindowServer [68] Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) PID:254 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x ---end quote--- The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. I've tried running it in another User account, and it does the same thing. Have repaired permissions both from the drive itself and booting off a CD and repairing it that way. Have run programs like Macaroni and OnyX and repaired and reset things there as well. (Also ran Rember and checked RAM as well, which all passes). Have un-installed and reinstalled Adobe Photoshop CS4 and installed the 11.0.1 update. Have also removed Preferences files and Caches and support files for it (CS4) as well. I googled to see if I could find some answers, but couldn't really turn anything up. (Or the things I turned up, I'd already tried). I've also done an Archive and Install of 10.4.11 (And all updates) to try that as well, but again no joy. I did find out later on (after doing all the above), that they also had problems with Photoshop CS3 after they ran an update on it, it then started crashing on open as well, so they removed it all. (I found more of it, so removed anything to do with CS3 as well.) then again un-installed Photoshop CS4 and re-installed it. (there were some other things I tried as well, but the 'ol brain doesn't remember them at the moment. That could be the total of 12 hours sleep I've had all week,..lol). Short of doing a full erase and install of everything (All 300GB of everything), I just thought I'd try and see if anyone had some ideas. ;o) Thanks in advance for any suggestions. Kind Regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry . com . au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Adobe CS4 Crashes on Launch
G'day folks, On 06/02/2010, at 10:10 PM, Ronda Brown wrote: OS Version: 10.4.11 (Build 8S2167) Have they tried a later OS X? ooroo -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Adobe CS4 Crashes on Launch
Hi Daniel I echo Ronni's font suggestion - I was tearing my hair over Flash doing the same thing and did lots of dud font chasing. And don't give up after one font programme says they are all fine - the several I tried all found different things wrong and though by the end I was trying too many things at once to be sure, I think it was humble fontbook that found the culprit. Cleaning font caches didn't help, I just binned all the fonts that were even slightly suspect (all were obscure ones I never used) lots of luck alastair On 6 Feb 2010, at 14:10, Ronda Brown wrote: Hi Daniel, Could be a font issue. Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? A corrupted font can cause crashes in Adobe Photoshop. Download Linotype Font Explorer. You can deactivate everything apart from system fonts and clean application font caches. http://www.fontexplorerx.com/pro/ They give a Free 30 day trial. Cheers, Ronni On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: Hi all Just wondered if anyone has come across a Problem with the follow, or can offer some advice. I have a client with Adobe Photoshop CS4. It crashes on launch, and offers the following log:- ---quote--- Date/Time: 2010-02-06 14:31:40.751 +0800 OS Version: 10.4.11 (Build 8S2167) Report Version: 4 Command: Adobe Photoshop CS4 Path:/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Parent: WindowServer [68] Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) PID:254 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x ---end quote--- The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. I've tried running it in another User account, and it does the same thing. Have repaired permissions both from the drive itself and booting off a CD and repairing it that way. Have run programs like Macaroni and OnyX and repaired and reset things there as well. (Also ran Rember and checked RAM as well, which all passes). Have un-installed and reinstalled Adobe Photoshop CS4 and installed the 11.0.1 update. Have also removed Preferences files and Caches and support files for it (CS4) as well. I googled to see if I could find some answers, but couldn't really turn anything up. (Or the things I turned up, I'd already tried). I've also done an Archive and Install of 10.4.11 (And all updates) to try that as well, but again no joy. I did find out later on (after doing all the above), that they also had problems with Photoshop CS3 after they ran an update on it, it then started crashing on open as well, so they removed it all. (I found more of it, so removed anything to do with CS3 as well.) then again un-installed Photoshop CS4 and re-installed it. (there were some other things I tried as well, but the 'ol brain doesn't remember them at the moment. That could be the total of 12 hours sleep I've had all week,..lol). Short of doing a full erase and install of everything (All 300GB of everything), I just thought I'd try and see if anyone had some ideas. ;o) Thanks in advance for any suggestions. Kind Regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry . com . au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Adobe CS4 Crashes on Launch
Hi Ronni and Alastair I think we did check that, but I will get them to check again, just incase. Thanks for that. Thanks John, but the system has to stay on 10.4.11. Another program they use only works in 10.4.11 so can't take it any higher then that. But yes, that put that forward as an option as well. Will try those and see what happens and report back. Thanks. Kind Regards Daniel On 6/2/10 10:10 PM, Ronda Brown ro...@mac.com wrote: Hi Daniel, Could be a font issue. Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? A corrupted font can cause crashes in Adobe Photoshop. Download Linotype Font Explorer. You can deactivate everything apart from system fonts and clean application font caches. http://www.fontexplorerx.com/pro/ They give a Free 30 day trial. Cheers, Ronni On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: Hi all Just wondered if anyone has come across a Problem with the follow, or can offer some advice. I have a client with Adobe Photoshop CS4. It crashes on launch, and offers the following log:- ---quote--- Date/Time: 2010-02-06 14:31:40.751 +0800 OS Version: 10.4.11 (Build 8S2167) Report Version: 4 Command: Adobe Photoshop CS4 Path:/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Parent: WindowServer [68] Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) PID:254 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x ---end quote--- The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. I've tried running it in another User account, and it does the same thing. Have repaired permissions both from the drive itself and booting off a CD and repairing it that way. Have run programs like Macaroni and OnyX and repaired and reset things there as well. (Also ran Rember and checked RAM as well, which all passes). Have un-installed and reinstalled Adobe Photoshop CS4 and installed the 11.0.1 update. Have also removed Preferences files and Caches and support files for it (CS4) as well. I googled to see if I could find some answers, but couldn't really turn anything up. (Or the things I turned up, I'd already tried). I've also done an Archive and Install of 10.4.11 (And all updates) to try that as well, but again no joy. I did find out later on (after doing all the above), that they also had problems with Photoshop CS3 after they ran an update on it, it then started crashing on open as well, so they removed it all. (I found more of it, so removed anything to do with CS3 as well.) then again un-installed Photoshop CS4 and re-installed it. (there were some other things I tried as well, but the 'ol brain doesn't remember them at the moment. That could be the total of 12 hours sleep I've had all week,..lol). Short of doing a full erase and install of everything (All 300GB of everything), I just thought I'd try and see if anyone had some ideas. ;o) Thanks in advance for any suggestions. Kind Regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry . com . au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry . com . au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Adobe CS4 Crashes on Launch
Hi Daniel, Also, ask them to check for any font that has any numbers added to it. For example: zebra_01_45_58.ttf Sometimes just removing the numbers and naming it zebra.ttf they can keep the font. Use Font Book to Validate fonts: File Validate Font: For already-installed fonts; select them all in the Font list. Also ask them to check their Adobe Fonts Folder. Inside the Adobe Fonts folder (/Library/Application Support/Adobe/Fonts), is another, ../FontsReqrd; this folder has two subfolders, ../Base and ../CMaps. The first holds the fonts Adobe applications need for their windows and palettes; the second holds files that track special character-ID mapping that some Adobe fonts use. Without both these folders, Creative Suite applications can screech to a standstill. Cheers, Ronni On 06/02/2010, at 11:32 PM, Daniel Kerr wrote: Hi Ronni and Alastair I think we did check that, but I will get them to check again, just incase. Thanks for that. Thanks John, but the system has to stay on 10.4.11. Another program they use only works in 10.4.11 so can't take it any higher then that. But yes, that put that forward as an option as well. Will try those and see what happens and report back. Thanks. Kind Regards Daniel On 6/2/10 10:10 PM, Ronda Brown ro...@mac.com wrote: Hi Daniel, Could be a font issue. Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? A corrupted font can cause crashes in Adobe Photoshop. Download Linotype Font Explorer. You can deactivate everything apart from system fonts and clean application font caches. http://www.fontexplorerx.com/pro/ They give a Free 30 day trial. Cheers, Ronni On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: Hi all Just wondered if anyone has come across a Problem with the follow, or can offer some advice. I have a client with Adobe Photoshop CS4. It crashes on launch, and offers the following log:- ---quote--- Date/Time: 2010-02-06 14:31:40.751 +0800 OS Version: 10.4.11 (Build 8S2167) Report Version: 4 Command: Adobe Photoshop CS4 Path:/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Parent: WindowServer [68] Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) PID:254 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x ---end quote--- The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. I've tried running it in another User account, and it does the same thing. Have repaired permissions both from the drive itself and booting off a CD and repairing it that way. Have run programs like Macaroni and OnyX and repaired and reset things there as well. (Also ran Rember and checked RAM as well, which all passes). Have un-installed and reinstalled Adobe Photoshop CS4 and installed the 11.0.1 update. Have also removed Preferences files and Caches and support files for it (CS4) as well. I googled to see if I could find some answers, but couldn't really turn anything up. (Or the things I turned up, I'd already tried). I've also done an Archive and Install of 10.4.11 (And all updates) to try that as well, but again no joy. I did find out later on (after doing all the above), that they also had problems with Photoshop CS3 after they ran an update on it, it then started crashing on open as well, so they removed it all. (I found more of it, so removed anything to do with CS3 as well.) then again un-installed Photoshop CS4 and re-installed it. (there were some other things I tried as well, but the 'ol brain doesn't remember them at the moment. That could be the total of 12 hours sleep I've had all week,..lol). Short of doing a full erase and install of everything (All 300GB of everything), I just thought I'd try and see if anyone had some ideas. ;o) Thanks in advance for any suggestions. Kind Regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry . com . au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Adobe CS4 Crashes on Launch
Hi Guys I see this problem a lot at the office and normally I clear out the font caches then delete all photoshop prefs remove all fonts and then start Photoshop with just the system fonts. If that is OK I would then install the fonts as needed. I have noticed that some of our fonts date back to 1989 and Adobe and Apple recommend that we update to newer versions, we would like to but some are only available as opentype and at the moment our prepress system can't handle them!! So I just make sure I have deleted anything to do with fonts and that should include the adobe font file that is in many places, this is like a little database of what fonts are available to the creative suite. Maybe CS5 will handle fonts better, but I think a better option would be to move to opentype :) Roger On 07/02/2010, at 8:49 AM, Ronda Brown wrote: Hi Daniel, Also, ask them to check for any font that has any numbers added to it. For example: zebra_01_45_58.ttf Sometimes just removing the numbers and naming it zebra.ttf they can keep the font. Use Font Book to Validate fonts: File Validate Font: For already-installed fonts; select them all in the Font list. Also ask them to check their Adobe Fonts Folder. Inside the Adobe Fonts folder (/Library/Application Support/Adobe/Fonts), is another, ../FontsReqrd; this folder has two subfolders, ../Base and ../CMaps. The first holds the fonts Adobe applications need for their windows and palettes; the second holds files that track special character-ID mapping that some Adobe fonts use. Without both these folders, Creative Suite applications can screech to a standstill. Cheers, Ronni On 06/02/2010, at 11:32 PM, Daniel Kerr wrote: Hi Ronni and Alastair I think we did check that, but I will get them to check again, just incase. Thanks for that. Thanks John, but the system has to stay on 10.4.11. Another program they use only works in 10.4.11 so can't take it any higher then that. But yes, that put that forward as an option as well. Will try those and see what happens and report back. Thanks. Kind Regards Daniel On 6/2/10 10:10 PM, Ronda Brown ro...@mac.com wrote: Hi Daniel, Could be a font issue. Have you tried starting Adobe Photoshop CS4 with only System Fonts enabled? A corrupted font can cause crashes in Adobe Photoshop. Download Linotype Font Explorer. You can deactivate everything apart from system fonts and clean application font caches. http://www.fontexplorerx.com/pro/ They give a Free 30 day trial. Cheers, Ronni On 06/02/2010, at 9:24 PM, Daniel Kerr wrote: Hi all Just wondered if anyone has come across a Problem with the follow, or can offer some advice. I have a client with Adobe Photoshop CS4. It crashes on launch, and offers the following log:- ---quote--- Date/Time: 2010-02-06 14:31:40.751 +0800 OS Version: 10.4.11 (Build 8S2167) Report Version: 4 Command: Adobe Photoshop CS4 Path:/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4 Parent: WindowServer [68] Version: 11.0.1 (11.0.1x20090216 [20090216.r.522 2009/02/16:17:00:00 cutoff; r branch]) (11.0.1) PID:254 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x ---end quote--- The machine is an iMac Core2Duo 2.16 with 2GB RAM running 10.4.11. I've tried running it in another User account, and it does the same thing. Have repaired permissions both from the drive itself and booting off a CD and repairing it that way. Have run programs like Macaroni and OnyX and repaired and reset things there as well. (Also ran Rember and checked RAM as well, which all passes). Have un-installed and reinstalled Adobe Photoshop CS4 and installed the 11.0.1 update. Have also removed Preferences files and Caches and support files for it (CS4) as well. I googled to see if I could find some answers, but couldn't really turn anything up. (Or the things I turned up, I'd already tried). I've also done an Archive and Install of 10.4.11 (And all updates) to try that as well, but again no joy. I did find out later on (after doing all the above), that they also had problems with Photoshop CS3 after they ran an update on it, it then started crashing on open as well, so they removed it all. (I found more of it, so removed anything to do with CS3 as well.) then again un-installed Photoshop CS4 and re-installed it. (there were some other things I tried as well, but the 'ol brain doesn't remember them at the moment. That could be the total of 12 hours sleep I've had all week,..lol). Short of doing a full erase and install of everything (All 300GB of everything), I just thought I'd try and see if anyone had some ideas. ;o) Thanks in advance for any suggestions. Kind Regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email:
adobe cs4
i just came across this message Adobe Updates Premiere Pro CS4 With v4.2 Nov 10th, 2009 Adobe's Premiere Pro CS4 update 4.2 adds support for AAF import/ export, Apple Final Cut Pro XML project import, and OMF export, along with numerous other stability and quality improvements. This fixes render quality issues surrounding scaling and fielding changes, critical 3rd party hardware bugs (i.e. Blackmagic and Matrox cards will start working), adds FCP support to match the new FCP release (for import FCP XML v5), and adds the AVCi import which had been cut from 4.1. The update is recommended for all Adobe Premiere Pro CS4 users. http://www.digitalproductionbuzz.com/news.php?newsid=2549 cheers James SAD Technic Video Productions, Electronic repairs U3 / 6 Chalkley Pl Bayswater WA 6053 +618 9370 5307,+618 6262 5707, 0414 421 132 http://www.iinet.net.au/~saddas skype: barleeway over 40 years in electronics -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
adobe cs4
i just found a note aboput a major thing important to cs4 users http://www.digitalproductionbuzz.com/news.php?newsid=2274 Digital Production BuZZ spoke with Dave Helmly, North American DMO Technical Sales Manager at Adobe, about the new Adobe CS4 updates to After Effects 9.02, Premiere Pro 4.1, and Adobe Media Encoder 4.1. Scheduled for release Friday morning, the new updates include: Major speed improvements for Adobe Media Encoder New RED R3D workflow Raw setting panel Avid Import Export Edit DVD VOB blocks directly, without having to convert first. Improved AVCHD playback Improved project loading New Frame Export cheers James SAD Technic Video Productions, Electronic repairs U3 / 6 Chalkley Pl Bayswater WA 6053 +618 9370 5307,+618 6262 5707, 0414 421 132 http://www.iinet.net.au/~saddas skype: barleeway The day Microsoft makes something that doesn't suck is probably the day they start making vacuum cleaners -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
