Re: [WISPA] basic contract for 3rd party company doing installations
Rick, Thanks, this is perfect. I just have to change a little of the verbage. This has saved a bunch of time. Joe M - Original Message From: RickG rgunder...@gmail.com To: WISPA General List wireless@wispa.org Sent: Thursday, July 23, 2009 11:08:22 PM Subject: Re: [WISPA] basic contract for 3rd party company doing installations Looks like I'm the agreement guy :) OK, here you go but I make no claims as to its legal viability or content. I'm sure it doesnt cover everything so feel free to change as you like but use at your own risk. -RickG On Thu, Jul 23, 2009 at 11:57 AM, Joe Millerjoe.mil...@dslbyair.com wrote: Does anyone here have a basic contract that they use for a 3rd party to do installs and service work? I just want to set expectations before any work gets done. I have a company willing to do installs for me and I want to make sure that everything is covered. thanks in advance. Joe Miller DSLbyAir, LLC 228-238-2563 www.dslbyair.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Dragonwave Support
Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
I have never been able to get anyone from Tech Support on the phone when first calling. They appear to have an answering service that takes the info and then call a tech. I have always received a call back within 30 minutes with the exception of one time. Usually when they call us back we just collect phone numbers at that point. I think I have the cell numbers for all the Dragonwave Tech Support staff. :-) You are safe with Dragonwave. We had an outage with a customer last year. Called support in the late afternoon. The overnighted a radio to us and it was at our door at 9 am. Got that sucker from Canada, thru Customs and down to me in a little over 12 hours. Can't beat that. If you have Dragonwave equipment you should have the diagnostic software on your laptop. The fastest way to get service is to get diagnostic files for both radios, call support to open a ticket and e-mail them the reports. the reports have a ton of information on them and you can open that as a .doc file I believe. Bob can...@believewireless.net writes: Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ Bob Moldashel Lakeland Communications, Inc. 1350 Lincoln Avenue Holbrook, NY 11741 800-479-9195 631-286-8873 Fax 516-551-1131 Cell WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
Hello, We have had good success with their support. Thanks -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of can...@believewireless.net Sent: Friday, July 24, 2009 7:52 AM To: wireless@wispa.org Subject: [WISPA] Dragonwave Support Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
I use two pieces of gear Motorola and D/W. I find D/W support to be very good, they always get back to you in a timely manner --- On Fri, 7/24/09, can...@believewireless.net p...@believewireless.net wrote: From: can...@believewireless.net p...@believewireless.net Subject: [WISPA] Dragonwave Support To: wireless@wispa.org Date: Friday, July 24, 2009, 8:52 AM Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
We had some issues initially setting up our unlicensed 24GHz Dragonwave link because of some environmental issues, and the support was, in general, terrific. After-hours (even weekend) cell-phone support from a very knowledgable technician. Not all technicians were on the same level, but in the end we got the help we needed. After that, haven't had to call them at all. Been about 6 mo. - Original Message - From: can...@believewireless.net p...@believewireless.net To: wireless@wispa.org Sent: Friday, July 24, 2009 8:52 AM Subject: [WISPA] Dragonwave Support Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Lightning 1, Bullet 0
That'll buff out. Adam Kennedy Senior Network Administrator Cyberlink Technologies, Inc. Phone: (888) 293-3693 Fax: (574) 855-5761 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Matt Larsen - Lists Sent: Thursday, July 23, 2009 5:15 PM To: WISPA General List; Motorola Canopy User Group Subject: [WISPA] Lightning 1, Bullet 0 For your vicarious enjoyment of nature vs. Ubiquiti products http://www.thelar.com/gallery2/v/Wireless/Miscellaneous/ Won't be doing an RMA on this unit. Matt Larsen vistabeam.com WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
Well, when I really needed support for Dragonwave, 3-DB Networks (Daniel White) was the man. (even though he's in sales) So I'm saying, you can also rely on the channel. As for Dragonwave direct support, during business hours I had found them to be helpful, and I have respect for their engineer's skill sets. And 24x7 support is an option for REAL Emergencies. But, I tried calling the 24x7 support twice (not crazy hours), and I got a call back promptly both times, and they answered my questions. BUT they made me feel so guilty for calling, I'm not sure I'll ever call it again. And support was rushed, and to the minimum level needed to get me going. Be prepared for the typical, you sure have better read the manual thouroughly before wasting their time on Sunday, and better have justification that its important. It is NOT regular support given 24/7. Its page someone at home 24x7, when they don't really want to be disturbed, but they'll take the call, if its important. I'm not complaining, I'm very thankful I had an option to call them on Sunday. I'm just setting realistic expectations. Compare that to Cogent Communcations support. You can call them at 3am in the morning, and get an experienced CISCO certified engineer, to help you do just about anything. And they welcome your call, because they have a full night crew there waiting for work. Its a whole nother level of 24x7 support. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: can...@believewireless.net p...@believewireless.net To: wireless@wispa.org Sent: Friday, July 24, 2009 8:52 AM Subject: [WISPA] Dragonwave Support Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Anyone serve Elco Nevada?
Does anyone on the list serve Elco Nevada? if so what equipment do you use? Looking for a provider for a customer who is moving. Thanks Ryan WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Anyone serve Elco Nevada?
I think Beehive does. -Kevin On Fri, Jul 24, 2009 at 1:45 PM, Ryan Gheringrgher...@gmail.com wrote: Does anyone on the list serve Elco Nevada? if so what equipment do you use? Looking for a provider for a customer who is moving. Thanks Ryan WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
Probably coming late to this... my experience with their support (the very limited times I have need to contact them) has been outstanding. For instance, one radio we needed an advanced RMA on we contacting them at 4pm MST and they had us the new one the next day. I have received telephone support 24x7 in emergenices, and e-mail support during normal business hours is pretty quick. With that said, I have only had to RMA a radio once (out of 20 links or so installed... and at least 3x that sold), and have only had to contact them a handful of times, mostly for non-emergency questions. Daniel White 3-dB Networks http://www.3dbnetworks.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of can...@believewireless.net Sent: Friday, July 24, 2009 6:52 AM To: wireless@wispa.org Subject: [WISPA] Dragonwave Support Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Dragonwave Support
Hey I'm not just a sales man :-D I keep saying I'm the unlucky guy from the Mesa Infrastructure team that got pushed into sales ;-) Daniel White 3-dB Networks http://www.3dbnetworks.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Tom DeReggi Sent: Friday, July 24, 2009 12:17 PM To: can...@believewireless.net; WISPA General List Subject: Re: [WISPA] Dragonwave Support Well, when I really needed support for Dragonwave, 3-DB Networks (Daniel White) was the man. (even though he's in sales) So I'm saying, you can also rely on the channel. As for Dragonwave direct support, during business hours I had found them to be helpful, and I have respect for their engineer's skill sets. And 24x7 support is an option for REAL Emergencies. But, I tried calling the 24x7 support twice (not crazy hours), and I got a call back promptly both times, and they answered my questions. BUT they made me feel so guilty for calling, I'm not sure I'll ever call it again. And support was rushed, and to the minimum level needed to get me going. Be prepared for the typical, you sure have better read the manual thouroughly before wasting their time on Sunday, and better have justification that its important. It is NOT regular support given 24/7. Its page someone at home 24x7, when they don't really want to be disturbed, but they'll take the call, if its important. I'm not complaining, I'm very thankful I had an option to call them on Sunday. I'm just setting realistic expectations. Compare that to Cogent Communcations support. You can call them at 3am in the morning, and get an experienced CISCO certified engineer, to help you do just about anything. And they welcome your call, because they have a full night crew there waiting for work. Its a whole nother level of 24x7 support. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: can...@believewireless.net p...@believewireless.net To: wireless@wispa.org Sent: Friday, July 24, 2009 8:52 AM Subject: [WISPA] Dragonwave Support Just curious what everyone's experience with Dragonwave support has been. Do they answer e-mail/phone calls promptly? Is their support 24/7? Is the product so good you just don't know because you've never contacted them? -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Re-evaluating our anti-spam solution
We're running the setup (Postfix, SA, amavisd-new, FuzzyOCR) except with Cyrus instead of dbmail. Works great. -- Blake Covarrubias On Jul 20, 2009, at 6:37 AM, Curtis Maurand wrote: I've been running Postfix, amavisd-new, spamassassin, dbmail for many years and its been rock solid. I've also added fuzzyocr to spamassassin. Marco Coelho wrote: We really like Postfix, courier-imap, amavisd-new (includes spamassassin), mailgraph, spamakazi, clam-av combo We have it sitting on a 8 way machine with raid 0+1 15K SCSI drives with spares. Solid. Marco Argon Technologies Inc. On Wed, Jul 15, 2009 at 9:09 PM, John Thomasjtho...@quarnet.com wrote: I know of Barracudas that the only time they get rebooted is for firmware updates. They can run for months without a reboot, but usually the firmware updates have useful stuff in 3-6 months that requires a firmware upgrade. John Charles Wyble wrote: David E. Smith wrote: What kind of problems were/are you having with your Barracudas? On the (exceedingly rare) occasion that ours do anything odd, rebooting them almost always clears it up. One should NEVER have to reboot a mail server, outside of a kernel upgrade (and even then one can use ksplice). I'm sorry but that's a pathetic resolution process. I have mail/web/dns servers with years of uptime. They sit there and just work. RAID + UPS = 100% uptime. WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
