Re: [WISPA] FW: About to switch
Me too. But life is funny some times. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Cameron Crum Sent: Thursday, August 05, 2010 10:04 AM To: WISPA General List Subject: Re: [WISPA] FW: About to switch Dang it...was hoping to see you tazered off a pole and writhing shirtless on the ground on the next episode of COPS. I guess I'll just have to wait for the next time...or at lteast when you get drunk and decide to "make amends". Cameron On Wed, Aug 4, 2010 at 10:01 PM, Robert West wrote: Yeah. So I raised hell and climbed the tree. So finally, four days after hobbling in the new space, up shows 2 big ass trucks and TW installer boys. (Not to be sexist. Even TW warner knows that males are better at the install. Truth sucks, not my fault.) Installer boys are actually customers of ours bitching about the business class sales department. Were jealous of our new 3500 square foot digs. (I'll be walking 15 miles a day just looking for stuff) In the end, the bonus! Gave me two residential amps for our 1000 feet or video drops, a 1000 foot reel of video coax for the rest of my coax cabling and a big old box of compression fittings. Also a strange look and a question of "What the hell is all that coax on the ground?" All good. Salesman boy is history, though. Will no longer deal with him. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Scottie Arnett Sent: Wednesday, August 04, 2010 2:26 AM To: WISPA General List Subject: Re: [WISPA] FW: About to switch Oh the joy of working with big companies with no inner-correspondence. I wish it were the same everywhere. Unfortunately, the big company I compete against has most of their $hit together. Scottie > At least you still have your "since" of humor. > > I think you should be proud of yourself for knowing how to make it > work instead of just sitting there staring at it until someone else > fixes it. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West > > wrote: >> Oh, I just have to share my Time Warner drama. Moved the office, >> gave them over 30 days' notice to move our copper and fiber but still >> hasn't happened. Imagine crawling under your neighbors deck at 7 AM >> , dragging coax, just to connect into their coax drop with no >> permission to do so just to get your phones and office internet to >> work. >> >> >> >> The joy of being in business. >> >> >> >> At least I didn't get shot. >> >> >> >> Our salesman is "Quite Angry". Right. >> >> >> >> Read below. >> >> >> >> Who Else- >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 9:37 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> I don't know how you keep your since of humor after all this. I am >> quite angry that this happened to one of my customers, especially a >> good customer such as yourself. Try and have a good evening as well. >> -- >> Sent using BlackBerry >> >> >> >> >> >> From: Robert West >> To: Morris, John >> Sent: Mon Aug 02 21:20:55 2010 >> Subject: RE: About to switch >> >> Yes but over a month just to get an installer to show up for no more >> than half an hour is crazy. We went live today and if I hadn't of >> taken care of it myself we would have been dead in the water. With >> the economy the way it is, we can 't take the risk of even one day >> with no one answering the phones. >> >> >> >> Think about it. Moving a business from a location where people are >> used to seeing you for over 7 years (We've been in business for 11 >> years) and then no answer on the phone? Makes it look like we closed >> for good and THAT'S the unacceptable thing. A sense of urgency and >> continuity. I really don't see that with our vendors, not just you. >> >> >> >> I'm already stressed. When we moved to our old location 7 years ago >> it went smooth. This could have been a mess for the average business >> owner and a sure ending of their business. We're just lucky that >> we'll risk breaking the law to make sure all systems are functional. >> >> >> >> We shou
Re: [WISPA] FW: About to switch
Dang it...was hoping to see you tazered off a pole and writhing shirtless on the ground on the next episode of COPS. I guess I'll just have to wait for the next time...or at lteast when you get drunk and decide to "make amends". Cameron On Wed, Aug 4, 2010 at 10:01 PM, Robert West wrote: > Yeah. So I raised hell and climbed the tree. So finally, four days after > hobbling in the new space, up shows 2 big ass trucks and TW installer > boys. > (Not to be sexist. Even TW warner knows that males are better at the > install. Truth sucks, not my fault.) Installer boys are actually > customers > of ours bitching about the business class sales department. Were jealous > of > our new 3500 square foot digs. (I'll be walking 15 miles a day just > looking > for stuff) > > In the end, the bonus! > > Gave me two residential amps for our 1000 feet or video drops, a 1000 foot > reel of video coax for the rest of my coax cabling and a big old box of > compression fittings. > > Also a strange look and a question of "What the hell is all that coax on > the > ground?" > > All good. Salesman boy is history, though. Will no longer deal with him. > > Bob- > > > > > > -Original Message- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Scottie Arnett > Sent: Wednesday, August 04, 2010 2:26 AM > To: WISPA General List > Subject: Re: [WISPA] FW: About to switch > > Oh the joy of working with big companies with no inner-correspondence. I > wish it were the same everywhere. Unfortunately, the big company I compete > against has most of their $hit together. > > Scottie > > > At least you still have your "since" of humor. > > > > I think you should be proud of yourself for knowing how to make it > > work instead of just sitting there staring at it until someone else > > fixes it. > > > > Josh Luthman > > Office: 937-552-2340 > > Direct: 937-552-2343 > > 1100 Wayne St > > Suite 1337 > > Troy, OH 45373 > > > > > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West > > > > wrote: > >> Oh, I just have to share my Time Warner drama. Moved the office, > >> gave them over 30 days’ notice to move our copper and fiber but still > >> hasn’t happened. Imagine crawling under your neighbors deck at 7 AM > >> , dragging coax, just to connect into their coax drop with no > >> permission to do so just to get your phones and office internet to > >> work. > >> > >> > >> > >> The joy of being in business. > >> > >> > >> > >> At least I didn’t get shot. > >> > >> > >> > >> Our salesman is “Quite Angry”. Right. > >> > >> > >> > >> Read below. > >> > >> > >> > >> Who Else- > >> > >> > >> > >> > >> > >> > >> > >> From: Morris, John [mailto:john.morr...@twcable.com] > >> Sent: Monday, August 02, 2010 9:37 PM > >> To: 'robert.w...@just-micro.com' > >> Subject: Re: About to switch > >> > >> > >> > >> I don't know how you keep your since of humor after all this. I am > >> quite angry that this happened to one of my customers, especially a > >> good customer such as yourself. Try and have a good evening as well. > >> -- > >> Sent using BlackBerry > >> > >> > >> > >> > >> > >> From: Robert West > >> To: Morris, John > >> Sent: Mon Aug 02 21:20:55 2010 > >> Subject: RE: About to switch > >> > >> Yes but over a month just to get an installer to show up for no more > >> than half an hour is crazy. We went live today and if I hadn’t of > >> taken care of it myself we would have been dead in the water. With > >> the economy the way it is, we can ‘t take the risk of even one day > >> with no one answering the phones. > >> > >> > >> > >> Think about it. Moving a business from a location where people are > >> used to seeing you for over 7 years (We’ve been in business for 11 > >> years) and then no answer on the phone? Makes it look like we closed > >> for good and THAT’S the unacceptable thing. A sense of urgency and > >> continuity. I really don’t see that with our vendors, not just you. > >> > >> > >> > >> I’m alrea
Re: [WISPA] FW: About to switch
Yeah. So I raised hell and climbed the tree. So finally, four days after hobbling in the new space, up shows 2 big ass trucks and TW installer boys. (Not to be sexist. Even TW warner knows that males are better at the install. Truth sucks, not my fault.) Installer boys are actually customers of ours bitching about the business class sales department. Were jealous of our new 3500 square foot digs. (I'll be walking 15 miles a day just looking for stuff) In the end, the bonus! Gave me two residential amps for our 1000 feet or video drops, a 1000 foot reel of video coax for the rest of my coax cabling and a big old box of compression fittings. Also a strange look and a question of "What the hell is all that coax on the ground?" All good. Salesman boy is history, though. Will no longer deal with him. Bob- -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Scottie Arnett Sent: Wednesday, August 04, 2010 2:26 AM To: WISPA General List Subject: Re: [WISPA] FW: About to switch Oh the joy of working with big companies with no inner-correspondence. I wish it were the same everywhere. Unfortunately, the big company I compete against has most of their $hit together. Scottie > At least you still have your "since" of humor. > > I think you should be proud of yourself for knowing how to make it > work instead of just sitting there staring at it until someone else > fixes it. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West > > wrote: >> Oh, I just have to share my Time Warner drama. Moved the office, >> gave them over 30 days notice to move our copper and fiber but still >> hasnt happened. Imagine crawling under your neighbors deck at 7 AM >> , dragging coax, just to connect into their coax drop with no >> permission to do so just to get your phones and office internet to >> work. >> >> >> >> The joy of being in business. >> >> >> >> At least I didnt get shot. >> >> >> >> Our salesman is Quite Angry. Right. >> >> >> >> Read below. >> >> >> >> Who Else- >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 9:37 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> I don't know how you keep your since of humor after all this. I am >> quite angry that this happened to one of my customers, especially a >> good customer such as yourself. Try and have a good evening as well. >> -- >> Sent using BlackBerry >> >> >> >> >> >> From: Robert West >> To: Morris, John >> Sent: Mon Aug 02 21:20:55 2010 >> Subject: RE: About to switch >> >> Yes but over a month just to get an installer to show up for no more >> than half an hour is crazy. We went live today and if I hadnt of >> taken care of it myself we would have been dead in the water. With >> the economy the way it is, we can t take the risk of even one day >> with no one answering the phones. >> >> >> >> Think about it. Moving a business from a location where people are >> used to seeing you for over 7 years (Weve been in business for 11 >> years) and then no answer on the phone? Makes it look like we closed >> for good and THATS the unacceptable thing. A sense of urgency and >> continuity. I really dont see that with our vendors, not just you. >> >> >> >> Im already stressed. When we moved to our old location 7 years ago >> it went smooth. This could have been a mess for the average business >> owner and a sure ending of their business. Were just lucky that >> well risk breaking the law to make sure all systems are functional. >> >> >> >> We shouldnt have to dig out used coax and connectors, crawl under a >> neighbors deck and connect into their TW drop without asking at seven >> in the morning.. >> >> >> >> Its not a personal thing, its about survival. Thats what has made >> us winners and Ill continue being outside that box regardless of the cost. >> Certainly there is a process over at TW that gets the install done >> and over. Just push that panic button and its all good. To be >> contacted to schedule an install after 30 days is ins
Re: [WISPA] FW: About to switch
Oh the joy of working with big companies with no inner-correspondence. I wish it were the same everywhere. Unfortunately, the big company I compete against has most of their $hit together. Scottie > At least you still have your "since" of humor. > > I think you should be proud of yourself for knowing how to make it > work instead of just sitting there staring at it until someone else > fixes it. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Mon, Aug 2, 2010 at 10:20 PM, Robert West > wrote: >> Oh, I just have to share my Time Warner drama. Moved the office, gave >> them >> over 30 days notice to move our copper and fiber but still hasnt >> happened. Imagine crawling under your neighbors deck at 7 AM , dragging >> coax, just to connect into their coax drop with no permission to do so >> just >> to get your phones and office internet to work. >> >> >> >> The joy of being in business. >> >> >> >> At least I didnt get shot. >> >> >> >> Our salesman is Quite Angry. Right. >> >> >> >> Read below. >> >> >> >> Who Else- >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 9:37 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> I don't know how you keep your since of humor after all this. I am quite >> angry that this happened to one of my customers, especially a good >> customer >> such as yourself. Try and have a good evening as well. >> -- >> Sent using BlackBerry >> >> >> >> >> >> From: Robert West >> To: Morris, John >> Sent: Mon Aug 02 21:20:55 2010 >> Subject: RE: About to switch >> >> Yes but over a month just to get an installer to show up for no more >> than >> half an hour is crazy. We went live today and if I hadnt of taken care >> of >> it myself we would have been dead in the water. With the economy the >> way it >> is, we can t take the risk of even one day with no one answering the >> phones. >> >> >> >> Think about it. Moving a business from a location where people are used >> to >> seeing you for over 7 years (Weve been in business for 11 years) and >> then >> no answer on the phone? Makes it look like we closed for good and >> THATS >> the unacceptable thing. A sense of urgency and continuity. I really >> dont >> see that with our vendors, not just you. >> >> >> >> Im already stressed. When we moved to our old location 7 years ago it >> went >> smooth. This could have been a mess for the average business owner and >> a >> sure ending of their business. Were just lucky that well risk >> breaking >> the law to make sure all systems are functional. >> >> >> >> We shouldnt have to dig out used coax and connectors, crawl under a >> neighbors deck and connect into their TW drop without asking at seven in >> the >> morning.. >> >> >> >> Its not a personal thing, its about survival. Thats what has made us >> winners and Ill continue being outside that box regardless of the cost. >> Certainly there is a process over at TW that gets the install done and >> over. Just push that panic button and its all good. To be contacted >> to >> schedule an install after 30 days is insulting. We just arent that >> important. Thats the way it looks. >> >> >> >> I really shouldnt have to deal with it any more than I had to deal with >> moving the electric service. Done and done. >> >> >> >> Ill be looking for boy tomorrow. If he doesnt show Ill take the >> angle >> grinder to the lock on the TW box on the pole. If arrested at least it >> will make good publicity! (Ill do it without a shirt, it makes for >> better >> TV) HA! >> >> >> >> Trust me, Im crazy enough to call the cops myself so it makes a scene. >> They are aware and in awe of my I Dont give a Shitness. Principal >> wins. >> >> >> >> >> >> >> >> Still laughing. Too tired to do otherwise. >> >> >> >> >> >> Have a good night. >> >> >> >> Bob- >> >> >> >> >> >> >> >> >> >> >> >> >> >> From: Morris, John [mailto:john.morr...@twcable.com] >> Sent: Monday, August 02, 2010 8:14 PM >> To: 'robert.w...@just-micro.com' >> Subject: Re: About to switch >> >> >> >> Honestly Robert I'm doing everything I can that's why they finally >> contacted >> you today. I'm trying to get them out their first thing tomorrow. Again >> I >> apologize. Don't give up on me yet! >> -- >> Sent using BlackBerry >> >> >> >> >> >> From: Robert West >> To: Morris, John >> Sent: Mon Aug 02 19:17:50 2010 >> Subject: About to switch >> >> John, >> >> >> >> If the Time Warner installer boy doesnt show up tomorrow Im having the >> phones switched back to AT&T. I just cant deal with this crap. In a >> business, the phones are number one but TW seems to have no sense of >> urgency >> even though we pay way more for phones than residential. There is a >> price >>
Re: [WISPA] FW: About to switch
That's kinda like most of us are, I think. Resolve it and resolve it quick even if temporary. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Monday, August 02, 2010 10:27 PM To: WISPA General List Subject: Re: [WISPA] FW: About to switch At least you still have your "since" of humor. I think you should be proud of yourself for knowing how to make it work instead of just sitting there staring at it until someone else fixes it. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Aug 2, 2010 at 10:20 PM, Robert West wrote: > Oh, I just have to share my Time Warner drama. Moved the office, gave them > over 30 days notice to move our copper and fiber but still hasnt > happened. Imagine crawling under your neighbors deck at 7 AM , dragging > coax, just to connect into their coax drop with no permission to do so just > to get your phones and office internet to work. > > > > The joy of being in business. > > > > At least I didnt get shot. > > > > Our salesman is Quite Angry. Right. > > > > Read below. > > > > Who Else- > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 9:37 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > I don't know how you keep your since of humor after all this. I am quite > angry that this happened to one of my customers, especially a good customer > such as yourself. Try and have a good evening as well. > -- > Sent using BlackBerry > > > > > > From: Robert West > To: Morris, John > Sent: Mon Aug 02 21:20:55 2010 > Subject: RE: About to switch > > Yes but over a month just to get an installer to show up for no more than > half an hour is crazy. We went live today and if I hadnt of taken care of > it myself we would have been dead in the water. With the economy the way it > is, we can t take the risk of even one day with no one answering the > phones. > > > > Think about it. Moving a business from a location where people are used to > seeing you for over 7 years (Weve been in business for 11 years) and then > no answer on the phone? Makes it look like we closed for good and THATS > the unacceptable thing. A sense of urgency and continuity. I really dont > see that with our vendors, not just you. > > > > Im already stressed. When we moved to our old location 7 years ago it went > smooth. This could have been a mess for the average business owner and a > sure ending of their business. Were just lucky that well risk breaking > the law to make sure all systems are functional. > > > > We shouldnt have to dig out used coax and connectors, crawl under a > neighbors deck and connect into their TW drop without asking at seven in the > morning.. > > > > Its not a personal thing, its about survival. Thats what has made us > winners and Ill continue being outside that box regardless of the cost. > Certainly there is a process over at TW that gets the install done and > over. Just push that panic button and its all good. To be contacted to > schedule an install after 30 days is insulting. We just arent that > important. Thats the way it looks. > > > > I really shouldnt have to deal with it any more than I had to deal with > moving the electric service. Done and done. > > > > Ill be looking for boy tomorrow. If he doesnt show Ill take the angle > grinder to the lock on the TW box on the pole. If arrested at least it > will make good publicity! (Ill do it without a shirt, it makes for better > TV) HA! > > > > Trust me, Im crazy enough to call the cops myself so it makes a scene. > They are aware and in awe of my I Dont give a Shitness. Principal wins. > > > > > > > > Still laughing. Too tired to do otherwise. > > > > > > Have a good night. > > > > Bob- > > > > > > > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 8:14 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > Honestly Robert I'm doing everything I can that's why they finally contacted > you today. I'm trying to get them out their first thing tomorrow. Again I > apologize. Don't give up on me yet! > -- > Sent using BlackBerry > > > > > > From: Robert West
Re: [WISPA] FW: About to switch
At least you still have your "since" of humor. I think you should be proud of yourself for knowing how to make it work instead of just sitting there staring at it until someone else fixes it. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Aug 2, 2010 at 10:20 PM, Robert West wrote: > Oh, I just have to share my Time Warner drama. Moved the office, gave them > over 30 days’ notice to move our copper and fiber but still hasn’t > happened. Imagine crawling under your neighbors deck at 7 AM , dragging > coax, just to connect into their coax drop with no permission to do so just > to get your phones and office internet to work. > > > > The joy of being in business. > > > > At least I didn’t get shot. > > > > Our salesman is “Quite Angry”. Right. > > > > Read below. > > > > Who Else- > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 9:37 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > I don't know how you keep your since of humor after all this. I am quite > angry that this happened to one of my customers, especially a good customer > such as yourself. Try and have a good evening as well. > -- > Sent using BlackBerry > > > > > > From: Robert West > To: Morris, John > Sent: Mon Aug 02 21:20:55 2010 > Subject: RE: About to switch > > Yes but over a month just to get an installer to show up for no more than > half an hour is crazy. We went live today and if I hadn’t of taken care of > it myself we would have been dead in the water. With the economy the way it > is, we can ‘t take the risk of even one day with no one answering the > phones. > > > > Think about it. Moving a business from a location where people are used to > seeing you for over 7 years (We’ve been in business for 11 years) and then > no answer on the phone? Makes it look like we closed for good and THAT’S > the unacceptable thing. A sense of urgency and continuity. I really don’t > see that with our vendors, not just you. > > > > I’m already stressed. When we moved to our old location 7 years ago it went > smooth. This could have been a mess for the average business owner and a > sure ending of their business. We’re just lucky that we’ll risk breaking > the law to make sure all systems are functional. > > > > We shouldn’t have to dig out used coax and connectors, crawl under a > neighbors deck and connect into their TW drop without asking at seven in the > morning.. > > > > It’s not a personal thing, it’s about survival. That’s what has made us > winners and I’ll continue being outside that box regardless of the cost. > Certainly there is a process over at TW that gets the install done and > over. Just push that panic button and it’s all good. To be contacted to > “schedule” an install after 30 days is insulting. We just aren’t that > important. That’s the way it looks. > > > > I really shouldn’t have to deal with it any more than I had to deal with > moving the electric service. Done and done. > > > > I’ll be looking for boy tomorrow. If he doesn’t show I’ll take the angle > grinder to the lock on the TW box on the pole. If arrested at least it > will make good publicity! (I’ll do it without a shirt, it makes for better > TV) HA! > > > > Trust me, I’m crazy enough to call the cops myself so it makes a scene. > They are aware and in awe of my “I Don’t give a Shitness”. Principal wins. > > > > > > > > Still laughing. Too tired to do otherwise. > > > > > > Have a good night. > > > > Bob- > > > > > > > > > > > > > > From: Morris, John [mailto:john.morr...@twcable.com] > Sent: Monday, August 02, 2010 8:14 PM > To: 'robert.w...@just-micro.com' > Subject: Re: About to switch > > > > Honestly Robert I'm doing everything I can that's why they finally contacted > you today. I'm trying to get them out their first thing tomorrow. Again I > apologize. Don't give up on me yet! > -- > Sent using BlackBerry > > > > > > From: Robert West > To: Morris, John > Sent: Mon Aug 02 19:17:50 2010 > Subject: About to switch > > John, > > > > If the Time Warner installer boy doesn’t show up tomorrow I’m having the > phones switched back to AT&T. I just can’t deal with this crap. In a > business, the phones are number one but TW seems to have no sense of urgency > even though we pay way more for phones than residential. There is a price > difference for a reason. I have enough to deal with. > > > > Sorry. > > > > Robert West > > Just Micro Digital Services Inc. > > > > > > > > > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addres
[WISPA] FW: About to switch
Oh, I just have to share my Time Warner drama. Moved the office, gave them over 30 days’ notice to move our copper and fiber but still hasn’t happened. Imagine crawling under your neighbors deck at 7 AM , dragging coax, just to connect into their coax drop with no permission to do so just to get your phones and office internet to work. The joy of being in business. At least I didn’t get shot. Our salesman is “Quite Angry”. Right. Read below. Who Else- From: Morris, John [mailto:john.morr...@twcable.com] Sent: Monday, August 02, 2010 9:37 PM To: 'robert.w...@just-micro.com' Subject: Re: About to switch I don't know how you keep your since of humor after all this. I am quite angry that this happened to one of my customers, especially a good customer such as yourself. Try and have a good evening as well. -- Sent using BlackBerry _ From: Robert West To: Morris, John Sent: Mon Aug 02 21:20:55 2010 Subject: RE: About to switch Yes but over a month just to get an installer to show up for no more than half an hour is crazy. We went live today and if I hadn’t of taken care of it myself we would have been dead in the water. With the economy the way it is, we can ‘t take the risk of even one day with no one answering the phones. Think about it. Moving a business from a location where people are used to seeing you for over 7 years (We’ve been in business for 11 years) and then no answer on the phone? Makes it look like we closed for good and THAT’S the unacceptable thing. A sense of urgency and continuity. I really don’t see that with our vendors, not just you. I’m already stressed. When we moved to our old location 7 years ago it went smooth. This could have been a mess for the average business owner and a sure ending of their business. We’re just lucky that we’ll risk breaking the law to make sure all systems are functional. We shouldn’t have to dig out used coax and connectors, crawl under a neighbors deck and connect into their TW drop without asking at seven in the morning.. It’s not a personal thing, it’s about survival. That’s what has made us winners and I’ll continue being outside that box regardless of the cost. Certainly there is a process over at TW that gets the install done and over. Just push that panic button and it’s all good. To be contacted to “schedule” an install after 30 days is insulting. We just aren’t that important. That’s the way it looks. I really shouldn’t have to deal with it any more than I had to deal with moving the electric service. Done and done. I’ll be looking for boy tomorrow. If he doesn’t show I’ll take the angle grinder to the lock on the TW box on the pole. If arrested at least it will make good publicity! (I’ll do it without a shirt, it makes for better TV) HA! Trust me, I’m crazy enough to call the cops myself so it makes a scene. They are aware and in awe of my “I Don’t give a Shitness”. Principal wins. Still laughing. Too tired to do otherwise. Have a good night. Bob- From: Morris, John [mailto:john.morr...@twcable.com] Sent: Monday, August 02, 2010 8:14 PM To: 'robert.w...@just-micro.com' Subject: Re: About to switch Honestly Robert I'm doing everything I can that's why they finally contacted you today. I'm trying to get them out their first thing tomorrow. Again I apologize. Don't give up on me yet! -- Sent using BlackBerry _ From: Robert West To: Morris, John Sent: Mon Aug 02 19:17:50 2010 Subject: About to switch John, If the Time Warner installer boy doesn’t show up tomorrow I’m having the phones switched back to AT&T. I just can’t deal with this crap. In a business, the phones are number one but TW seems to have no sense of urgency even though we pay way more for phones than residential. There is a price difference for a reason. I have enough to deal with. Sorry. Robert West Just Micro Digital Services Inc. _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. WISPA Wants You! Join today! http://signup.wispa.org/ -
