Does anyone know of a good Helpdesk Software product that
integrates with Active Directory?
Justin A. Salandra
MCSE Windows 2000 2003
Network and Technology Services Manager
Catholic Healthcare System
646.505.3681 - office
917.455.0110 - cell
[EMAIL PROTECTED]
http://www.alloy-software.com/an/index.html
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Salandra, Justin A.
Sent: Monday, December 19, 2005
10:23 AM
To: ActiveDir@mail.activedir.org
Subject: [ActiveDir] OT: Helpdesk
Software
Does anyone know of a good
/
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway
Sent: Tuesday, November 02, 2004 10:19 AM
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk software.
I need integration into active directory, a web
, 2004 2:30 PM
To: [EMAIL PROTECTED]
Subject: RE: [ActiveDir] OT: helpdesk software
Have you integrated this with AD? Know anyone who can point me in the
right direction on how to do so?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Michael Wassell
Sent
Return Receipt
Your RE: [ActiveDir] OT: helpdesk software
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Return Receipt
Your RE: [ActiveDir] OT: helpdesk software
document
/
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway
Sent: Tuesday, November 02, 2004 10:19 AM
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk software.
I need integration into active directory, a web
I'm looking into helpdesk software.
I need integration into active directory, a web interface, and the biggest
issue.
I want to be able to use email to open and track the tickets. I want the
user to be able to send an email to an internal email address, the tech
replies to the email which gets
How about Track-It!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway
Sent: Tuesday, November 02, 2004 9:19 AM
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk software.
I need integration
Have a look at http://www.hornbill.com/
Should do everything you want.
Rob
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway
Sent: 02 November 2004 15:19
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking
Try bigWebDesk www.bigwebdesk.com
Sonia Tapia
-Original Message-
From: Jason Benway [mailto:[EMAIL PROTECTED]
Sent: Tuesday, November 02, 2004 7:19 AM
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk software.
I need integration
-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway
Sent: Tuesday, November 02, 2004 10:19 AM
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk software.
I need integration into active directory, a web interface, and the
biggest
PROTECTED]
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Benway
Sent: Tuesday, November 02, 2004 7:19 AM
To: '[EMAIL PROTECTED]'
Subject: [ActiveDir] OT: helpdesk software
I'm looking into helpdesk
What is the cost of that software package?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
Rutherford
Sent: Tuesday, November 02, 2004 10:42 AM
To: [EMAIL PROTECTED]
Subject: RE: [ActiveDir] OT: helpdesk software
Have a look at http
We use RT ( http://www.bestpractical ). If you have some perl
experience, it's fairly easy to extensively customize. Authentication
can be done via active directory via ldap, with autocreation of user
accounts, etc. The system is easily email driven, so emails can
create,modify, and resolve
: helpdesk software
What is the cost of that software package?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
Rutherford
Sent: Tuesday, November 02, 2004 10:42 AM
To: [EMAIL PROTECTED]
Subject: RE: [ActiveDir] OT: helpdesk software
Have a look at http
PROTECTED]
Subject: RE: [ActiveDir] OT: helpdesk software
Liberum is a nice, free alternative if open-source is an option,
although production on the project has slowed quite a bit over these
past few months the software is still very functional and does meet all
of the requirements that you mentioned
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