Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

I text my friends. In business I prefer an email or a phone call. -- Original Message -- From: "Mike Hammett" To: af@afmug.com Sent: 12/4/2016 9:33:09 PM Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" I prefer text

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

From: "Ken Hohhof" < af...@kwisp.com > To: af@afmug.com Sent: Sunday, December 4, 2016 2:21:20 PM Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" All that sounds wonderful, when can you start development? I think the frustrating pa

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

ay, December 4, 2016 7:21 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Customers texting cell phones "hey my internet > isn; t working" > > > > this isnt about the texting, but about the gall of customers, like the > ones who text. Just got a voicemail from this br

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

support. From: Af [mailto:af-boun...@afmug.com] On Behalf Of That One Guy /sarcasm Sent: Sunday, December 4, 2016 7:21 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" this isnt about the texting, but about the gall of

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

rnet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > -- > *From: *"K

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

; To: af@afmug.com Sent: Sunday, December 4, 2016 2:21:20 PM Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" All that sounds wonderful, when can you start development? I think the frustrating part is most of these texts are along the lines of “is th

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

afmug.com Sent: Sunday, December 4, 2016 1:30:05 PM Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" You know all annoyances aside; there is an opportunity for a product to be developed. Think about it: Your customer is off line, they likely ha

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

ite. Maybe we need > troubleshooting instructions, maybe YouTube videos, on our website. Text > them a link to that? > > > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Brian Webster > *Sent:* Sunday, December 4, 2016 1:30 PM > *To:* af@afmug.co

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

on our website. Text >> them a link to that? >> >> >> >> >> >> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Brian Webster >> *Sent:* Sunday, December 4, 2016 1:30 PM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] Customers texti

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

y have a smartphone, they can go to our website. Maybe we need > troubleshooting instructions, maybe YouTube videos, on our website. Text > them a link to that? > > > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Brian Webster > *Sent:* Sunday, December 4, 2016 1

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

our website. Text them a link to that? From: Af [mailto:af-boun...@afmug.com] On Behalf Of Brian Webster Sent: Sunday, December 4, 2016 1:30 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" You know all annoyances aside; t

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

yeah baby From: George Skorup Sent: Sunday, December 04, 2016 1:01 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" Troubleshooting tits, count me in! On 12/4/2016 1:57 PM, Lewis Bergman wrote: Forget canned trouble sho

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

...@afmug.com <mailto:af-boun...@afmug.com>] *On Behalf Of *Mike Hammett *Sent:* Friday, December 02, 2016 7:35 AM *To:* af@afmug.com <mailto:af@afmug.com> *Subject:* Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" Some c

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

ould be good before the consumer demand for it is real high. > > > > Thank You, > > Brian Webster > > www.wirelessmapping.com > > www.Broadband-Mapping.com > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Mike Hammett > *Sent:* Friday, Decemb

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

ompany/midwest-internet-exchange> <https://twitter.com/mdwestix> <http://www.thebrotherswisp.com/> The Brothers WISP <https://www.facebook.com/thebrotherswisp> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> _ From: "Ken Hohhof"

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

iFi > 979-985-5912 > j...@brazoswifi.com > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of George Skorup > Sent: Thursday, December 01, 2016 8:53 PM > To: af@afmug.com > Subject: Re: [AFMUG] Customers texting cell phones "hey my internet is

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

Just use google voice they have texting that is what I do and google voice is my main office number also. Tim -Original Message- > From: "Jim Bouse [Brazos WiFi]" > To: af@afmug.com > Date: 12/02/16 09:23 AM > Subject: Re: [AFMUG] Customers texting cell phone

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

> Jim Bouse > Owner > Mobile IT Pro - Brazos WiFi > 979-985-5912 > j...@brazoswifi.com > > -Original Message- > From: Af [mailto:af-boun...@afmug.com] On Behalf Of George Skorup > Sent: Thursday, December 01, 2016 8:53 PM > To: af@afmug.com > Subject: Re: [AFMUG]

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

ecember 01, 2016 8:53 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" Our guys can call into our switch from their cell and access a menu that lets them dial back out. On 12/1/2016 8:30 PM, Jay Weekley wrote: > A separate cel

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

st-internet-exchange> > <https://twitter.com/mdwestix> > The Brothers WISP <http://www.thebrotherswisp.com/> > <https://www.facebook.com/thebrotherswisp> > > > <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> > --

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

r 1, 2016 9:25:40 PM Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" Awhile back I added SMS-to-email capability to our main number and discovered people have probably been texting it forever. You don’t need a cellphone to receive texts. The nice t

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

ck” it’s the shitty attitudes that they >> would never give me in a phone call that generally piss me off.. >> >> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *That One Guy >> /sarcasm >> *Sent:* Thursday, December 01, 2016 8:31 PM >> *To:* af@afmug.com >

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

...@afmug.com] On Behalf Of George Skorup Sent: Thursday, December 1, 2016 9:44 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" We're running a FreeSWITCH based soft switch that does this. Pretty sure it's a native FreeSWITCH fe

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

I just let VoIP Innovations handle it. -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of George Skorup Sent: Thursday, December 1, 2016 9:44 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" We&#x

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

n...@afmug.com <mailto:af-boun...@afmug.com>] *On Behalf Of *That One Guy /sarcasm *Sent:* Thursday, December 01, 2016 8:31 PM *To:* af@afmug.com <mailto:af@afmug.com> *Subject:* Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

We're running a FreeSWITCH based soft switch that does this. Pretty sure it's a native FreeSWITCH feature. I forget what it's called now. On 12/1/2016 8:59 PM, Jay Weekley wrote: Is that a service through your voip provider? On second thought, we have the ability to forward employee cell phone

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

having them in my address book. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Brandon Yuchasz Sent: Thursday, December 1, 2016 8:40 PM To: af@afmug.com Subject: Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working" I expected more Sarcasm. But than

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

Is that a service through your voip provider? On second thought, we have the ability to forward employee cell phone calls to the customer. George Skorup wrote: Our guys can call into our switch from their cell and access a menu that lets them dial back out. On 12/1/2016 8:30 PM, Jay Weekley w

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

in a phone call that generally piss me off.. *From:*Af [mailto:af-boun...@afmug.com <mailto:af-boun...@afmug.com>] *On Behalf Of *That One Guy /sarcasm *Sent:* Thursday, December 01, 2016 8:31 PM *To:* af@afmug.com <mailto:af@afmug.com> *Subject:* Re: [AFMUG] C

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

Our guys can call into our switch from their cell and access a menu that lets them dial back out. On 12/1/2016 8:30 PM, Jay Weekley wrote: A separate cell phone is good. So is calling customers using *67 but they don't always answer blocked calls. Our VOIP service, Netsapiens, has an app that

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

Jaime, AMEN!!! I would do the same thing too, no respect from the gamerz he woulda prob caused a DDOS on your network eventually! On Thu, Dec 1, 2016 at 9:48 PM, Jaime Solorza wrote: > When I was a Wisp I had a kid texting at 2 and 3 in the morning > Gamer!!Anyways third time he did

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

When I was a Wisp I had a kid texting at 2 and 3 in the morning Gamer!!Anyways third time he did it, I shut down LAN port on radio.. I fired client No regrets on my part. On Dec 1, 2016 7:30 PM, "Jay Weekley" wrote: > A separate cell phone is good. So is calling customers using *67

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

*On Behalf Of *That One Guy > /sarcasm > *Sent:* Thursday, December 01, 2016 8:31 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] Customers texting cell phones "hey my internet > isn; t working" > > > > We call into the office and call the customers from ther

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

dropping off today but comes back” it’s the shitty attitudes that they would never give me in a phone call that generally piss me off.. From: Af [mailto:af-boun...@afmug.com] On Behalf Of That One Guy /sarcasm Sent: Thursday, December 01, 2016 8:31 PM To: af@afmug.com Subject: Re: [AFMUG] Customers

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

i > > 979-985-5912 <(979)%20985-5912> > > j...@brazoswifi.com > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Brandon Yuchasz > *Sent:* Thursday, December 01, 2016 8:19 PM > *To:* af@afmug.com > *Subject:* [AFMUG] Customers texting cell phones &quo

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

A separate cell phone is good. So is calling customers using *67 but they don't always answer blocked calls. Our VOIP service, Netsapiens, has an app that makes the call look like it's from the company number. I haven't tried it yet but if it works it will be really great. The worst for me i

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

December 01, 2016 8:19 PM To: af@afmug.com Subject: [AFMUG] Customers texting cell phones "hey my internet isn; t working" Wondering if anyone else has dealt with this and if so what they used as a solution. I am getting more and more texts from customers as time goes on. They get my c

Re: [AFMUG] Customers texting cell phones "hey my internet isn; t working"

Add another cell phone to your service, and use it for everything you care about. Then turn off texting on the phone you don't want to get texts on, except when you want to text on it. bp On 12/1/2016 6:18 PM, Brandon Yuchasz wrote: Wondering if anyone else has dealt with this and if so

[AFMUG] Customers texting cell phones "hey my internet isn; t working"

Wondering if anyone else has dealt with this and if so what they used as a solution. I am getting more and more texts from customers as time goes on. They get my cell phone number at some point when I call them or from a friend or who knows but they hold onto it. Instead of emailing the tech

Re: [AFMUG] Customers!

; 2015 2:45 PM To: Animal Farm Subject: [AFMUG] Customers! > Why do they unplug every cord they can find, then just randomly plug them > back in, then complain when nothing is working? "My Computer needs > Internet, Why doesn't it plug into the Internet port on the router?"

[AFMUG] Customers!

Why do they unplug every cord they can find, then just randomly plug them back in, then complain when nothing is working? "My Computer needs Internet, Why doesn't it plug into the Internet port on the router?" At least this one admitted that she was screwing around with it. Not the "It's alwa

Re: [AFMUG] customers and roofers (rant)

. - Original Message - From: That One Guy /sarcasm To: af@afmug.com Sent: Wednesday, June 03, 2015 4:58 PM Subject: Re: [AFMUG] customers and roofers (rant) roofers around here, for whatever reason are masters at blind pointing our gear. I guess its all the corn guns and

Re: [AFMUG] customers and roofers (rant)

roofers around here, for whatever reason are masters at blind pointing our gear. I guess its all the corn guns and bibles that bring us the good luck. On Wed, Jun 3, 2015 at 4:39 PM, Nate Burke wrote: > It seems like using Roofing nails for Jlegs and tripods are what's taught > at roofing school

Re: [AFMUG] customers and roofers (rant)

It seems like using Roofing nails for Jlegs and tripods are what's taught at roofing school. From a textbook I'm sure roofers use: "Has the antenna fallen off the roof before your truck leaves the property? If not, then it was installed properly. If it falls off after this point, then it is

Re: [AFMUG] customers and roofers (rant)

4:23:58 PM Subject: [AFMUG] customers and roofers (rant) Why do customers say things like "if your guy is going to mount anything to my roof, then my roofing guy will have to be here to supervise", yet they feel fine having roofers take down our equipment and cables and remount them

[AFMUG] customers and roofers (rant)

Why do customers say things like "if your guy is going to mount anything to my roof, then my roofing guy will have to be here to supervise", yet they feel fine having roofers take down our equipment and cables and remount them without telling us? And then act like we're saying stupid stuff when

Re: [AFMUG] Customers And Zodiac

] *On Behalf Of *Mark Radabaugh *Sent:* Thursday, May 07, 2015 12:02 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] Customers And Zodiac Nah, we reserve the laughing stock designation for California. Keep up the good work and Texas might catch up eventually. Mark On 5/7/15 2:43 PM, Jaime So

Re: [AFMUG] Customers And Zodiac

You moved there voluntarily Mark On 5/8/15 4:11 PM, SmarterBroadband wrote: Hey. *From:*Af [mailto:af-boun...@afmug.com] *On Behalf Of *Mark Radabaugh *Sent:* Thursday, May 07, 2015 12:02 PM *To:* af@afmug.com *Subject:* Re: [AFMUG] Customers And Zodiac Nah, we reserve the laughing

Re: [AFMUG] Customers And Zodiac

Hey. From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mark Radabaugh Sent: Thursday, May 07, 2015 12:02 PM To: af@afmug.com Subject: Re: [AFMUG] Customers And Zodiac Nah, we reserve the laughing stock designation for California.Keep up the good work and Texas might catch up

Re: [AFMUG] Customers And Zodiac

In (insert name of any southern state) even if you divorce your wife, she is still your sister. -Original Message- From: Jay Weekley Sent: Friday, May 08, 2015 9:23 AM To: af@afmug.com Subject: Re: [AFMUG] Customers And Zodiac I bet they would be good. Bill Prince wrote: I should

Re: [AFMUG] Customers And Zodiac

Yeah, let another state take the heat for a while. Now, I'm off to banjo practice. Glen Waldrop wrote: Indeed. I'm suddenly feeling better about Alabama. - Original Message - From: "Jay Weekley" To: Sent: Thursday, May 07, 2015 4:27 PM Subject: Re: [AFMUG]

Re: [AFMUG] Customers And Zodiac

o: *"Animal Farm" mailto:af@afmug.com>> *Sent: *Thursday, May 7, 2015 11:42:11 AM *Subject: *[AFMUG] Customers And Zodiac Had a new one today. Customer want's our service, but won't let us install for 4 weeks because 'Mercury is going into Retrograde,

Re: [AFMUG] Customers And Zodiac

Maybe his blend of herbs got laced with insecticide Jaime Solorza On May 7, 2015 10:42 AM, "Nate Burke" wrote: > Had a new one today. Customer want's our service, but won't let us > install for 4 weeks because 'Mercury is going into Retrograde, and if you > install it during that time it just

Re: [AFMUG] Customers And Zodiac

On 5/7/15 9:49 PM, Jeremy wrote: Just tell him that your Internet will energize his seventh chakra, thereby counteracting the retrograde of mercury. Also, it will make his aura glow light blue. Not blues screen of death bluedon't get those confused. Sounds like Cherenkov radiation to me.

Re: [AFMUG] Customers And Zodiac

nsDeKalb>< >>>> https://www.linkedin.com/company/intelligent-computing-solutions>< >>>> https://twitter.com/ICSIL> >>>> >>>> Midwest Internet Exchange >>>> http://www.midwest-ix.com >>>> >>>>

Re: [AFMUG] Customers And Zodiac

www.linkedin.com/company/midwest-internet-exchange><https://twitter.com/mdwestix> *From: *"Nate Burke" <mailto:n...@blastcomm.com>> *To: *"Animal Farm" mailto:af@afmug.com>>

Re: [AFMUG] Customers And Zodiac

Indeed. I'm suddenly feeling better about Alabama. - Original Message - From: "Jay Weekley" To: Sent: Thursday, May 07, 2015 4:27 PM Subject: Re: [AFMUG] Customers And Zodiac Thank God for California and Texas. Mark Radabaugh wrote: Nah, we reserve the

Re: [AFMUG] Customers And Zodiac

y/midwest-internet-exchange><https://twitter.com/mdwestix> *From: *"Nate Burke" mailto:n...@blastcomm.com>> *To: *"Animal Farm" mailto:af@afmug.com>> *Sent: *Thursday, May 7, 2015 11:42:11 AM *Subject: *[AFMUG] Customers And

Re: [AFMUG] Customers And Zodiac

We were going to install at a head shop (for the un-initiated, that's a place that sells ostensibly legal items that are typically drug paraphernalia, such as glass pipes). 5.8ghz didn't work because of trees, so the installer got out a 900mhz SM and said it would "burn through the trees." T

Re: [AFMUG] Customers And Zodiac

*From: *"Nate Burke" mailto:n...@blastcomm.com>> *To: *"Animal Farm" mailto:af@afmug.com>> *Sent: *Thursday, May 7, 2015 11:42:11 AM *Subject: *[AFMUG] Customers And Zodiac Had a new one today. Customer want's

Re: [AFMUG] Customers And Zodiac

westix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ------ > *From: *"Nate Burke" > *To: *"Animal Farm" > *Sent: *Thursday, May 7, 2015 11:42:11 AM > *Subject: *[AFMUG] Customers And Zodiac

Re: [AFMUG] Customers And Zodiac

So he ll ben expecting a credit during next year thing? Gino A. Villarini @gvillarini > On May 7, 2015, at 12:42 PM, Nate Burke wrote: > > Had a new one today. Customer want's our service, but won't let us install > for 4 weeks because 'Mercury is going into Retrograde, and if you install i

Re: [AFMUG] Customers And Zodiac

Well! Next customer that calls with a problem, we might as well just tell them to wait four weeks... in fact, we might as well just all go home, what's the point of any of us even trying to work under these conditions?! :P On Thu, May 7, 2015 at 12:33 PM, Mark Radabaugh wrote: > Well hell, th

Re: [AFMUG] Customers And Zodiac

On 5/7/15 10:16, Nate Burke wrote: I'm not sure. He want's the Internet, but was very matter of Fact that it can't be done until Mercury is out of Retrograde. Not sure what he does during that time. He can't watch netflix, because he doesn't have internet yet It's probably too dangerous

Re: [AFMUG] Customers And Zodiac

Tell him no problem, during Retrograde we only install Retrograde equipment, and give him a used FSK radio. From: Nate Burke Sent: Thursday, May 07, 2015 12:16 PM To: af@afmug.com Subject: Re: [AFMUG] Customers And Zodiac I'm not sure. He want's the Internet, but was very matter of

Re: [AFMUG] Customers And Zodiac

Well hell, this explains a lot: "Mercury the wise communicator—and universal trickster—turns retrograde at 20°06' Sagittarius in the sign of the Archer, sending communications, travel, appointments, mail and the www into a general snarlup! "

Re: [AFMUG] Customers And Zodiac

*From: *"Nate Burke" mailto:n...@blastcomm.com>> *To: *"Animal Farm" mailto:af@afmug.com>> *Sent: *Thursday, May 7, 2015 11:42:11 AM *Subject: *[AFMUG] Customers And Zodiac Had a new one today. Customer want&#

Re: [AFMUG] Customers And Zodiac

ions> > <https://twitter.com/ICSIL> > > Midwest Internet Exchange > http://www.midwest-ix.com > > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ---

Re: [AFMUG] Customers And Zodiac

west-ix.com > > <https://www.facebook.com/mdwestix> > <https://www.linkedin.com/company/midwest-internet-exchange> > <https://twitter.com/mdwestix> > ------ > *From: *"Nate Burke" > *To: *"Animal Farm" > *Sent

Re: [AFMUG] Customers And Zodiac

huh? People... - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com - Original Message - From: "Nate Burke" To: "Animal Farm" Sent: Thursday, May 7, 2015 11:42:11 AM Subjec

Re: [AFMUG] Customers And Zodiac

What the hell? On May 7, 2015 8:42:11 AM AKDT, Nate Burke wrote: >Had a new one today. Customer want's our service, but won't let us >install for 4 weeks because 'Mercury is going into Retrograde, and if >you install it during that time it just won't work' > >I wonder if it Breaks during a Ret

[AFMUG] Customers And Zodiac

Had a new one today. Customer want's our service, but won't let us install for 4 weeks because 'Mercury is going into Retrograde, and if you install it during that time it just won't work' I wonder if it Breaks during a Retrograde if he'll let us come fix it