Hi All,
GetFieldNames is not available in the new drops. This is eliminated as the more
complete implementation of the GetField API function is now available. So to
achieve what Balu is trying to do, he can do some thing as below:
'
'*** Code for ret
**
FYI Gang! IBM is making a big deal about this new partner... http://www.mro.com/corporate/mro/news_press_ibm.php BTW Does anyone have any info on MRO Software and how it matches up with BMC/Remedy?
__20060125___This posting was submitted with HTML in it___
**
Thanks a ton for the URL!
__20060125___This posting was submitted with HTML in it___
**
Hi Folks,
We have a need for a Remedy Developer with a CellCo at Dublin, OH for a 6 months + assignment. Find the job description below for your ready reference and let me know if you would be interested for this role.This position needs a Remedy Resource who could designs and codes from spe
Hi Folks,
We have a need for a Remedy Developer with a CellCo at Dublin, OH for a 6
months + assignment. Find the job description below for your ready
reference and let me know if you would be interested for this role.
This position needs a Remedy Resource who could designs and codes from
spe
**
Ray,
The full compatibility matrix for ARS 5.1.2 is archived
on SupportWeb at the following URL (see KM-00025524):
http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatrix/ars5.1.2.v7.jsp
Following i
**
Thanks James.Michiel, that's what I thought the reason was for its disappearance. However, even if they do not "support" it, there are plenty of 5.x installations around, so it would make sense to have the matrix available similar to how they have older documentation available, going back to ARS
Title: Message
**
I've
never been to one before, do you have to register for the sessions of how does
that work?
I'm
also looking at the pre-conference sessions, in particular the ITIL
certification looks like a good idea.
-Original Message-From: Actio
**
This works OTB on the native WUT... I was always under the impression it worked OTB on the Mid Tier as well, until I noticed today that it doesn't.. All the default Windows title bar buttons (minimize, maximize and close) show up even though on open of the dialog I have checked the check box to
**
Daily schedules are
now available, so that you can plan your day(s) there. Looks like some
good sessions, but there's probably better info to be gleaned outside of
them. I still have to find out if I'll be joining you. What's the
count of those going so far?
https://www.bmcuserworld.
Title: Message
**
Alvaro,
I
don't know if this is specifically what you are looking to do, but if you have
an attachment field with an image in it, you can perform a Set Fields action in
an Active Link to set the View Field. I'm not sure if that's the best way
for what y
**
Hi
listers,
I am trying to
determine the best way to set up business time for an SLA. My server is on
Pacific time and I want to make sure to include our virtual group in Central and
Eastern time zones in a 8 to 5 SLA.
I know the best way
to do this is to have two business time tags with
**
The 5.1.2 compatibility matrix was removed from supportweb when v7 was introduced. Remedy only supports the current release + 2 versions back, which is at the moment: v7, v6.3, v6.01.--Michiel
On 8/7/06, Ray T. <[EMAIL PROTECTED]> wrote:
**
Can somebody tell me what is the lowest Netscape browse
Title: RE: Supported Netscape versions for ARS 5.1.2?
**
Ray:
I think you are correct.
As to the lowest available Netscape version available, I think it is 4.7.8, but I could be wrong.
However, I use Firefox/Mozilla and Firefox version 1.5 should be compatible with ARS 5.1.2.
James
Tyrone,
I finally got Mid-Tier going on my development server and had some problems
with URLs. BMC Support said mid-tier 6.0.3 had lots of great improvements
and would work on my 6.0.1 server if I installed patch 1490. I did that
along with patch 17 for mid-tier, admin tool and user tool.
**
Can somebody tell me what is the lowest Netscape browser version supported with ARS 5.1.2 p1375/IBM HTTP Server v 1.3.19 (apache)? I suspect it is Netscape 4.7, but that's just heresy.I can't locate compatibility matrix for
5.1.2 on support site.Also, is the lowest supported Netscape version ge
Yeah, I was able to run it just fine, once I realized that the setup
script wasn't going to prompt me for the authentication values, and that
I needed to include them on the command line.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
Rick,
I was able to run the setup.bat file without any issues. Make sure you are
running it directly from a DOS/Command Prompt. Here's what I entered and
the results:
*C:\CM7patch1511\patches\CM>setup.bat "remedy" "Demo" ""
Loading ...
C:\CM7patch1511\patches\CM>*
I also checked the CM7patch
Hello Everyone,
I have been successfully using the Remedy Link to Tivoli for about 4 months.
Until about 2 weeks ago it completely stopped working. Does anyone have any
information the could share in areas to troubleshoot on this issue. The
last time it actually worked was before I installed the P
Have you been reviewing the html log generated for each install? They
are under the /Logs directory for each app. Backtracking those
logs and looking for failed events may shed some light.
Axton Grams
On 8/7/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
Same order, except we do not have Asse
Same order, except we do not have Asset.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, August 07, 2006 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: CM 7.0 Install Error
I installed CM and all the apps wi
I installed CM and all the apps with the DSL data (Solaris) and did
not receive this message. It may be the order you installed the apps
that is the difference. We did CMDB, Incident, Problem, Change,
Asset.
Axton Grams
On 8/7/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
I opted to import t
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Right -add this before your call to get list entries with
fields:
temp.AddField(26000, 128, "")
voila -
problem solved!
Rgds,
Darren Houldcroft
LogicaCMG - Remedy TA
250 Brook
Drive,Green Park,Reading,RG2 6U
I opted to import the DSL data during this install and a previous
install (either Incident, Problem, or CMDB, I don't remember which).
The error message reads as if there is a bug in the installer. You'll
notice the name of the group CM was looking for was spelled
">20052". I clicked OK and co
I just checked the docs (although they are for an older version) and there is
also a GetFieldNames method that returns both the IDs and field names for all
fields, so that would work also - assuming it's still there in the newer
version.
Dan
-Original Message-
From: Action Request Syst
I didn't get that error. Mine ran for a minute or two, and was done. I
do have that group ID (for DSL Master).
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, August 07, 2006 11:07 AM
To: a
I couldn't find a GetListField() method anywhere in the ARSystem .NET help file
(ARSystem.NET.chm). Perhaps you were thinking of the Server.GetAllFields()
method. Here's a sample from the CHM file:
Dim fields
Set fields = server.GetAllFields(formName)
Dim
**
Yeah, I have noticed that. I guess with the workloads
increasing around the v7 release, maybe some things had to get dropped, and that
would be an understandable one (unlike some of the others that got
dropped). Hopefully, they'll pick it back up again
soon.
Rick
From: Action Requ
I am installing CM 7.0 and received this pop-up error during the
"Updating ARSystem, please wait..." message. Should I be concerned?
Group with the same ID 20052 exists, but with a different name.
Expected group name is >20052 .
Please correct the problem and click "OK."
Stephen
___
I agree - it is sadthose have some great articles & tricks in them.
I hope they get that fixed soon. I've made it habit now to go & check for
new patches every few days, but it would be nice if I could just get an
email notification.
From: Michiel Beijen <[EMAIL PROTECTED]>
Reply-To: a
THAT's why mine is so dang heavy! Boy, this list teaches me new things all the
time.
Rick
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Heider, Stephen
Sent: Monday, August 07, 2006 10:45 AM
To: arslist@ARSLIST.ORG
Subjec
**
I have not received updates for a couple of months either. Guess this happened some time around the site change to bmc.com.Also, have you noticed there are no more new articles appearing in the Tips'nTricks section? This is a sad thing in my opinion.
--MichielOn 8/7/06, Mike Parker <[EMAIL PROTE
LOL okok
http://gadgets.qj.net/-28-Million-HDTV-Constructed-at-Tokyo-area-Horse-Track/pg/49/aid/59854
2 please !
No Really.. is anyone out there doing something like this .. ??
Using Flashboards or Mid-tier for this ??
and does it work.. or is there problems with this ?
On 8/7/06, Rick Cook <
Smaller fonts saves space??? Of course, if you delete some files you can make
your notebook computer weigh less :)
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Monday, August 07, 2006 1:40 PM
To:
Oh, go with the new 103" Plasma models. They're so big, you could put a twin
size mattress on top of it and you would still have more screen space exposed
than that of a 65" screen.
To cover the costs of the new monitors, you could save DB space by saving the
files and data in smaller fonts.
Log segment = 500mb. Truncate Log on Checkpoint enabled. I am not filling
the log segment. All hardware requirements are exceeded in the environment
that I am installing in.
The errors reference issues with filters/active links/escalations and forms
not being imported.
Has anyone else run i
would that be 27 more of them..
63 + 27 = 90 right ?
On 8/7/06, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
You should definitly go for 90" LCD's, you then got more errors on your screen.
--
Jarl
On 8/7/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> Sorry Wrong Subject prieviousely.
>
> On 8/7/06,
You should definitly go for 90" LCD's, you then got more errors on your screen.
--
Jarl
On 8/7/06, patrick zandi <[EMAIL PROTECTED]> wrote:
Sorry Wrong Subject prieviousely.
On 8/7/06, patrick zandi <[EMAIL PROTECTED]> wrote:
> Quick Question for those on the list.
>
> I have a manager who wan
Sorry Wrong Subject prieviousely.
On 8/7/06, patrick zandi <[EMAIL PROTECTED]> wrote:
Quick Question for those on the list.
I have a manager who wants a 4 mini-monitors, and 2 Major screens on
the ticket status in Remedy, and or Flashboards..
It use to be Flashboards, would just update and was
Quick Question for those on the list.
I have a manager who wants a 4 mini-monitors, and 2 Major screens on
the ticket status in Remedy, and or Flashboards..
It use to be Flashboards, would just update and was not web based.. is
the latest web based Flashboards stay up and update every minute, an
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Here is the code again. Hopefully this file will go
through.
Thanks Peter Lammey ESPN MIT Technical Services &
Applications Management 860-766-4761
From: Action Request System discussion
list(ARSList) [mailto:[EM
Title: RE: Question: Mid-Tier 6.00.01 - Patch 1490
**
Thanks James - good idea.
How about Migrator 7.0 with ARS 6.00.01 (patch 1394) - any
comments?
T.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: A
**
Yes, but it (apparently) doesn't work as well as it should,
or in the way I think it should.
Just FYI, I have an open ticket on the CM patch install -
the setup.exe does nothing but open (very briefly) a DOS
window.
Rick
From: Action Request System discussion
list(ARSList) [mailto
Hi Stephen:
If you look under your profile on Supportweb, there's a section called
e-alerts which is supposed to notify you of new patches, etc.
However, I haven't received a notification from this in several months. Am
I the only one this is happening to? I'm just wondering if I need to ch
Dan,
Try this KB :KM-00024518
If you migrate asset data from Help Desk 5.6 or Asset
Management 5.6 into the CMDB as part of the ITSM 5.6
to 6.0 upgrade process, you do not see these CIs when
searching from the Computer Systems form for example.
However, if you search directly from the CMDB fo
**
Rick,
Thanks for passing along this info. I am
downloading it now. Does BMC offer a subscription option whereby you are
notified by email when patches are released?
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSe
There are several fields that are necessary for the assets to show up
correctly, the 2 that I remember offhand are Class ID and Dataset ID. These
are static, so just look at what value is in these fields on an asset record
that does show up, and use those values in the import.
-Original Messag
Title: RE: Bulk loading asset records (ARS 6.03 / SQL Server / Windows Client)
**
Dan:
Did you try loading them into AST:ComputerSystem vice BMC:BMC_ComputerSystem?
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.OR
**
No off the shelf apps. Completely all in
house.
Darren
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber
Sent: Wednesday, August 02, 2006
8:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone upgraded
from 5.1.2 to
We're trying to bulk load asset records into Remedy Asset Management. The
records appear to load correctly, yielding a clean log file:
AR System Import Tool Mon Aug 07 11:39:29 2006
Import of c:\documents and settings\user\desktop\assets.csv started.
(ARNOTE 4001)
Import completed succ
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Not sure if this will come through but here is the
code.
Thanks Peter Lammey ESPN MIT Technical Services &
Applications Management 860-766-4761
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTE
**
In case you didn't
see this, and are using (or looking at) ITSM 7, there are patches for Change and
SLM out there - since Thursday. The SLM one is only necessary for those
wanting to use Windows-only authentication to SQL, but the CM one has a
lot of functional fixes in it.
__
Title: RE: Question: Mid-Tier 6.00.01 - Patch 1490
**
Dee:
You might want to look at ARS 7.0 for Mid-Tier. Many improvements and it will work with ARS 6.1 as the server if you are at the correct patch level. I don't know what the PL is for ARS 6.3/7.0 functionality, but others here do.
J
It looks to me like he's using the COM facility of the .NET API, not user tool
automation. It should be possible to get the list of fields using that. The
code looks about right. Does GetListField not return the list of field ids?
Dan
-Original Message-
From: Action Request System di
I was wondering if anyone has comments on Patch 1490 for Mid-Tier 6.00.01 -
we are running Mid-Tier with no patch currently.
Or perhaps 6.3 - I have heard 6.3 is quite an improvement.
Thanks for any comments / feedback.
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Hi Peter,
Are you able to post the section of code? - I've not had
this problem before.
Rgds,
Darren Houldcroft
LogicaCMG - Remedy TA
250 Brook
Drive,Green Park,Reading,RG2 6UAT: +44
(0) 118 9650 453M: +44 (0)
796
Ben,
Check your DB logs and make sure you did not run out of data file or log space.
Also, what is your current hardware config? Are you on a VMWare session?
ITSM 7.0 install is quite resource intensive. Look in the ITSM install guide
for the recommended hardware requirements. Dual 3 GHz
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
I have been working with a development team to setup a separate application that will pull and push data to our Remedy system via the .NET API that is provided from the Community Download area on the Supportweb.
For some
Fred and all,
I have another computer with just a single ARS server installed. It's
a duplicate in every way of the server I was working on during this
post, except that the second computer has only one ARS server
installed, and on that computer, archgid works fine. The field Id
change was succe
The beta dll fixed the problem here.
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Gould
Sent: Thursday, August 03, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ITSM 7.0 Overview Console - Plug-
For starters (and note that all of the pre-req installations completed with
no errors (ars7, assignment engine, approval server, mid-tier,
flashboards..):
[ERROR][Mon Aug 7 09:58:22.918] ImportFileNode- Non-zero rc in import of
items in /usr/ar/opasimdev01/asset/ar/fin/workflow/en/./INTEG_SHRS
As long as they are using different logins to Oracle (for the different
Schemas) it should be ok but you are correct in that that may be your
problem.
Archgid doesn't update the NextID so changing to the next id will cause
problems adding fields later.
Fred
-Original Message-
From: Actio
Title: RE: archgid failure...
**
Rick:
Which version of Change ID are you using? If you are on a 5.1.2 server, you should be using the 5.1 version, not the 6.3 version (it has code specific to the ARS 6.x system.)
James McKenzie
-Original Message-
From: Action Request System di
James,
Wasn't originally trying to change to nextid, my testing just happened
to settle on that number. But anyway, I tried setting to 536871000,
and still got a failure.
Thanks,
rp
___
UNSUBSCRIBE or access ARSlist Ar
Title: RE: archgid failure...
**
Rick:
Maybe you don't understand the functionality of the change id program. I don't think it updates the nextid field for the form.
However, I would not try changing an id from 536870915 to 536870916 but rather try this method. Change 536870915 to 5368710
5.1.2
ora 9i
Windows 2000 AS
Michiel, the logs are really large, can't include them here.
If I attempt to add another new char field to the test form, it won't
save, complaining of a unique index being violated. If I increment the
nextid in Oracle, the new field then saves.
So, I attempt to ch
Hello,
We are facing two problems related to Web cache (on Native(user tools) it is
working absolutely fine):
- Refresh table on display only form on Web
- Some time skips push/set field action of active links made on display only
form on Web
1) For refreshing table we finally made the table
Misi,
Pardon me while I try to understand the problem, but why not pass
"user=$USER$" as part of the query?
Dan Reitan
- Original Message -
From: "Misi Mladoniczky" <[EMAIL PROTECTED]>
Newsgroups: public.remedy.arsystem.general
To:
Sent: Monday, August 07, 2006 3:00 AM
Subject: Re
The 6.3 version will not work against a 5.1.2 server. You have to use
the 5.1 version. The 6.3 version looks for the schema archive tables
which are a feature ARS 6x added.
I've used archgid many times. For fields it is used to change an
existing field ID to an ID that is not in use (on that fo
**
Rick,You should be fine converting the char field 536870913 to 536870914 Can you turn on API and DB logging on the server and supply that for this action? I notice you use 5.1.2 with ORA 9.i, using 8.1.7 libs I suppose? What platform do you use? I've used archgid
5.1 and 6.3 both succesful
I've tried both 5.1 and 6.3, and I'm attempting to change 536870914 to
536870915.
Here's what I've done as a test:
Created a new regular form, created a char field 536870913. Used
archgid to attempt to change 536870913 to 536870914 (the schema
nextid). No change occurs, and I see an error that
Which version of archgid are you running?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick
Sent: Sunday, August 06, 2006 9:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: archgid failure...
Axton,
Found this when I ran
Torsten,
In the browser getRemoteAddr, getRemoteHost and getRemoteUser can be used to
retrieve user session information.
In Windows you can run ipconfig.exe, capture the output with $PROCESS $, and
then parse out the IP address. I have been doing this here for about 1.5 years
and it works fi
**
Kuribayashi,As you can see in the Compatibility Matrix for ARS 6.3 on Supportweb, Sybase 12.x is only supported if your AR System server is installed on AIX, HP-UX or Sun Solaris.
http://supportweb.remedy.com/Rem/IssuesAndSolutions/CompatibilityMatrix/AR_System_6_3_Compatibility_Matrix_v26.htmKi
Please read Chapter 6 in the C API guide (v6.3) for details of the COM
interface to the User Tool. I do not (yet) see a way to list the field
on an open form.
The COM interface if very limited when compared to the full C API.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action
Hi Guys,
Is it possible to use Sybase 12.x database, while my ARS 6.3 server is
using Windows 2003? Please advice me asap if this is possible.
Thanks,
Kuribayashi
___
UNSUBSCRIBE or access ARSlist Archives at http://ww
Hello,
I'm trying to get the list of fields in a form. Could you hel me ?
Dim ARserverObject
Set ARserverObject = CreateObject("BMC.ARSystem.Server")
ARserverObject.Login(SERVER_NAME, SERVER_USERNAME, SERVER_PASSWORD, "" )
??? ARserverObject.GetListField(SchemaName ) ???
Regards,
--
__
In arplugin.h there are three new api-calls, does not seems to be documented
-
/* These api calls can be invoked only from a plugin. */
EXTERN_FUNCTION (int ARSetUserNameSource, (
ARControlStruct*, /* IN; control struct */
**
Hi List,
Apologies for my email msgs which accidently went thru while I was testing out my email engine configuration with my gmail email id before putting across on my server network.No doubts its working fine...:-)) Thanks list and apologies once again.
Cheers,
Frank.
__20060125_
Jarl,
Not really...
It enables me to login to the ARServer as an Admin-user and then access
the ARServer as if I was another user. It can not return any information.
In this case, I would need the end-users login name in the plugin. I have
no need to do a callback to the ARServer and impersonate
**
Alvaro,you can upload the image to a webserver all users have access to, for instance a (separate) directory on the midtier. You should then do a set fields to this view field with the url of the image for instance http:///images/progressbar.gif
Regards,MichielOn 8/7/06, Munoz, Alvaro <[EMAIL PR
Title: MidTier 6.3 Windows 2003 -> RPC Procedure unavailable
**
Hello list,
we are running with Window Server 2003 SP1, IIS6 and Remedy v6.3.
At MidTier we are facing the "RPC Procedure unavailable" issue from time to time ... when running a Google search I noticed some posting that said
Cheers guys, thats some good information for me to work with.
As regard to the email address, your right, it is a tad crazy! Its only as
i dont seem to be able to add arlist to my list so i use one of the lads
logon's at work.
Thanks again!
Matt
___
Instruction:
Instruction Number:0
Instruction Template:
Message Type:
Message Number: 4928
Message Text: Unable to locate the specified User Instruction
Appended Text: 'Dynamic Group' = $Name$
___
UNSUBSC
Instruction:
Instruction Number:0
Instruction Template:
Message Type:
Message Number: 4928
Message Text: Unable to locate the specified User Instruction
Appended Text: 'Dynamic Group' = $Name$
___
UNSUBSC
Instruction:
Instruction Number:0
Instruction Template:
Message Type:
Message Number: 4928
Message Text: Unable to locate the specified User Instruction
Appended Text: 'Dynamic Group' = $Name$
___
UNSUBSC
Instruction:
Instruction Number:0
Instruction Template:
Message Type:
Message Number: 4928
Message Text: Unable to locate the specified User Instruction
Appended Text: 'Dynamic Group' = $Name$
___
UNSUBSC
**
Are you, by any chance, trying to change a core field (8?) to your new fieldid?--MichielOn 8/7/06, Rick <
[EMAIL PROTECTED]> wrote:sorry, ora 9i, only changing a single char field id on a regular form.
___UNSUBSCRIBE or
**
Hi
All!
Just wondering if
theres a way to put an image in a view field. I want to set the text to
something like:
"Please wait
..."
Where should I place
the gif image in order for remedy to locate it a load it in the view
field?
Is there any other
way to load an animated gif
Misi,
Would not the new api call, ARSetImpersonatedUser, give you the user
acessing the plugin?
--
Jarl
On 8/7/06, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
Hi Alexander,
I created a Vendor Plugin (ARDBC) to Documentum. It only handled searches,
as this was the requirement. In other words m
Instruction:
Instruction Number:0
Instruction Template:
Message Type:
Message Number: 4928
Message Text: Unable to locate the specified User Instruction
Appended Text: Check the statement syntax and specify the missing component.
Hi Alexander,
I created a Vendor Plugin (ARDBC) to Documentum. It only handled searches,
as this was the requirement. In other words mainly supports set-fields
from Documentum and use of Table Fields to display search results.
Viewing, adding and changing documents were done through the web-inter
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