Title: ARS 4.0
**
Hi List,
We have ARS 4.0 running in HP-UX 10.x and Oracle 7.3. We are planning to migrate the system to HP-UX 11.x and Oracle 8.1
Can any one help on what would be the impact ? Is there any change (software) required ? Is ARS 4.0 compatible with Oracle 8.1
Appreciate if
**
Jase I have had the same problem with this
issue, The filter or active link will run on modify but not on submit, but I
did create an escalation that will do this until I have time to re-visit this
issue.
I wish I could help you more but Im
in the same boat and I just wanted to know
My $0.02
I look at this as a very good thing. It has been my experience that
most large software companies rarely listen to their customers, unless
they are the company's largest customer.
I am encouraged that Dave is scheduling time to meet with any and all
ARS Listers. I can only think
**
This is regardless of the WUT, both Chinese and
English. Also with the user preference set as Chinese. I notice that
with the User Preference set as Chinese,menus like File/View/Tools, etc
show as Chinese characters.
When using Mid-Tier è¡¥æè§å does not change to until
after
Chris,You said: Setup is unicode. Are you referring to the DATABASE or to the AR Server? What is the character set for your database? You can view this by right-clicking on the database in SQL Server Enterprise Manager.
Kind regards,MichielOn 8/28/06, VanAartsen, Christopher [EMAIL PROTECTED]
Title: RE: After all these years (10) confused about Licensing
**
Axton:
This has been going back and forth since the 3.2 days. I believe that BMC/Remedy/Peregrine (I know but they have to be mentioned here) made it this way to prevent locking out a priority user from being able to do an
Title: RE: Request for Enhancement (RFE) community discussion at BMC UserWorld - open invitation
**
+1
Those of us that cannot attend due to the current lockdown of Federal monies would like to add our input to the current RFE process and learn more about it.
James McKenzie
L-3 GSI
Title: RE: After all these years (10) confused about Licensing
**
Mark:
This has since been fixed. This was never supposed to be this way.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark
James:
It's going to be interesting for many Remedy users now that the same
enforcement is being used for app licenses with the 7.0 apps. We have
a mix of fixed and floating licenses, with a different number of
licenses and a different mix for each of the apps. We have no way to
guage the
Yep, I definitely have lots of opinions on the current process and
suggestions to improve the process. Too bad I can't be involved in
the discussion.
Axton Grams
On 8/28/06, McKenzie, James J C-E LCMC HQISEC/L3
[EMAIL PROTECTED] wrote:
**
+1
Those of us that cannot attend due to the
David,
Would it be possible and would you consider setting up a WebEx session
for this meeting, similar to the WebEx sessions BMC provided for the
rollout of ARS 7.0 and ITSM 7.0?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Title: RE: Request for Enhancement (RFE) community discussion at BMC Use rWorld - open invitation
**
+1.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider, Stephen
Sent: Monday, August
This might be a bit late, but for those of you coming to the BMC UserWorld, if
you still have your old pins you could bring them with. The pins for this year
have not been received and their phone is out of service (and yes I have
already paid for them, sigh).
On the good side, this year's
I know I'm opening myself to public ridicule for this...but here it goes.
I thought you could disable a copy to new as a menu option but when I look
in the view properties I'm not seeing that option as a check I can untick.
I know I can have an AL that fires on copy to new and throws an
Hi,
The user.log-file has the information you need to determine if you should
give a user USER-FIXED or USER-FLOATING license. You can allways use the
free portion of our rrrLic-tool to determine how well you are tuned, and
if you have the correct mix of licenses on your server.
Concerning the
Hi, Rick:
It's better to perform the operation on the timestamp keyword then the
actual field value. Try this.
'Status' =Closed AND 'Status-History.Closed.TIME' = ($TIMESTAMP$ -
(7*86400))
Hopefully there's some other criteria or some flag that's being set.
As, this will return all closed
Title: RE: After all these years (10) confused about Licensing
**
Geoff:
Let me state what BMC stated "As designed". This is
because they are tightening down the licensing procedures.
I don't like this as much as you do.
BTW, if you want to continue this discussion, outside of my
Title: RE: Request for Enhancement (RFE) community discussion at BMC Use rWorld - open invitation
**
Carey:
Having participated in a WebEx with multiple users, it is very good (and it uses a phone conference bridge.)
James McKenzie
-Original Message-
From: Action Request System
Title: RE: After all these years (10) confused about Licensing
**
Misi:
Thank you for reminding us about rrrLicense. Does it show if the user was given a write token or just a Float (Read)?
Unfortunately, due to DoD restrictions on Temporary Duty, I am not able to attend RUG/BUW this
**
Michiel, thanks for the response.
The Database is Unicode, (from the ar.cfg file)
Db-Character-Set: UTF-16.
Looks to me like the character set
is the issue, we only have SQL_Latin1_General_CP1_CI_AS collated. Can we add
additional character sets at this
point?
à ñ ê ë è are in the
**
Kelly, I followed instruction # 2 however, the lastcount is counting all the records that areon the form instead of only values that matched the current value. Any recommendation?Kelly Deaver [EMAIL PROTECTED] wrote: ** There are several ways, depending on what you are trying to accomplish.
We tested with Patch 017 of both the Mid-Tier and the Server. Hmmm...
-Original Message-
From: Mark Walters [EMAIL PROTECTED]
Sent: Aug 26, 2006 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: After all these years (10) confused about Licensing
Guess again :-)
SW00218113 Server
**
Why make it so
complicated
Filter 1:
( 'TR.field' != 'DB.field') AND ( 'TR.field' !=
$NULL$ )
Action, set field, 'field' = $field$ to a tmp field,
use first matching request, else set to null
Filter 2: Check if the tmp field is null or not, and
give an errormessage if not null.
L
Ah...I just thought of a workaround for this...if you use attachments and
view fields behind the buttons you could do dynamic images behind the
buttons using setfield actions
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System
Michelle,
Thanks, and yes there are other criteria. I was just trying to confirm
my understanding of Status-History fields. You know everything is
moving along well; then smack, something you thought should have
worked, didn't. I thought the status-history.*.TIME values would be
stored as
Hi Folks,
It's great to see the positive response to the concept of this
meeting. For those that cannot make it to BMC UserWorld, I will post
the results of the meeting to the ARSList and schedule a follow-up
meeting after UserWorld if necessary to further discuss the ideas and
topics brought
What you might try is a view field. If the field is size just right and
the images are sized right you can use workflow to change them.
Just an idea.
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Herb
Hi ,
We are planning to upgrade our current VMware test
server from ARS 6.3 to ARS 7.0 and ITSM 6.0 .
Has anybody done a similar upgrade in a VMWare
environment and are there any issues reported ?
I saw the latest KB (Remedy Support ) on VMware
support prior to ARS 7.0 ITSM 7.0 release and it
Rick,
Your thinking is correct as far as the math goes... However, I am
wondering what the exact error message was in the log file?
Maybe you simply have workflow that is throwing an error message
because the Escalation is trying to alter the data in a way that
violates a business rule? (
Jase,
Ok.. I think I see a few misconceptions in your attempts to fix this
issue. So let me try to slow a few things down and see if we can
work this out. :)
As I understand what your tying to do...
1) Your trying to get a value from SLA_Date_Due into SHR:Consolidated List.
However the value
I was thinking more basic/fundamental. Filters support TR. field name
prefixes for specifically this purpose. It's the transaction value (vs.
DB. or database value). If TR. value is not null, it's been changed (i.e.
different from the database value).
In your example, your Run If would include
**
Mohan,
I know of no new issues in v7regarding running Remedy in a virtual environment - in fact, Remedy runs their pre-sales demos in a VM, so it's obviously a technology with which they have some experience and level of comfort. I would say that ITSM 7 is going to require more resources than
I have been working today on getting ARS 7.0 patch 1 installed on my
desktop computer. The installation program has never completely
successfully. I have attempted the installation about 20-25 times today.
I installed the Oracle instance on Friday with no errors. I can login
to SQL Plus without
Title: Recall: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Heider, Stephen would like to recall the message, ARS 7 + Oracle 10gR2 = Can Not Install ARS.
__20060125___This posting was submitted with HTML in it___
Sorry, had to fix a typo. It's the type when you don't include the word
not it changes the entire meaning.
I have been working today on getting ARS 7.0 patch 1 installed on my
desktop computer. The installation program has never completed
successfully. I have attempted the installation about
Hi,
Just for the record...
The following qualification does not verify that a field has been changed:
('TR.field' != 'DB.field' AND 'TR.field' != $NULL$)
You should rather use something like this:
('field' != 'DB.field')
If you like to perform the check only if the field has been changed to
**
Misi,
You beat me to it. :-)
I think the common misconception here
is the belief that the TR value will have a value only if the field
changed, which isn't true. If the field is part of a push fields
action, then TR.field will have a value regardless if it has changed
or not. You can see
**
Thad:
I take that you checked this. I was under the
impression that the TR.fieldname value was only set if the field was actually
changed. This will make a difference in the way that I write workflow from
now on. One thing is that I avoid touching the database as much as
possible.
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Stephen:
ORACLE_BASE also should be set if you are working with the 10g clients.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heider,
I guess that you can use the TR-value if you like, but is usually not
required.
You could use either of these syntaxes with the same result:
('field' != 'DB.filed' AND 'field' != $NULL$)
('field' != 'DB.filed' AND 'TR.field' != $NULL$)
Depending on what client and version you are useing, fields
**
I first learned about the TR.field
having a value in a push fields during a PTT class, and always
accepted it, but had never fully investigated it (via SQL logs) until just
before I posted, so yeah, I did check it. Some other things to keep
in mind...
When ARS gets the DB value it is using
Title: RE: How to verify if the current value entering exists on the database
**
Misi:
Thank you for the clarification of DB.field vice field and access to the database. Looks like the proper use of indexing is paramount for performance.
James McKenzie
L-3 GSI
-Original Message-
**
Thank you all, you guys are great help!!!Jerry, I think you confused me with somebody else.God blessNote: forwarded message attached.
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__20060125___This posting was submitted with
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