**
Melchi,
You will need the Oracle 7.3.4 client
libraries if you want to connect to an 8i database.
Regards,
Michael.
"Melchisadec, Gurubatham"
<[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
28/08/2006 11:19
Please respond to
arslist@ARSLIST.ORG
T
**
Hi
List,
I
need
to migrate data from old server to
new one,
on the new
one I have
record and I need to migrate
the old data.
But the login name
is changed on the new one ,Can any one
help on what would be the impact?
Regards,
__20060125___This posting w
All,
I'm trying to create a couple of WebServices that will allow us to
expose a remedy form via a webservice so that an external application
can query remedy via the webservice to retrieve records...
I'm having some problems understanding how to define a webservice to
perform this function, we'
I have not followed this thread. But a suggestion.
I was at a programming development workshop in Switzerland around Easter. They
webcasted the whole two day workshop and used an IRC chat session for people to
ask the presenters questions. A couple of the audience kept an eye on the IRC
session.
I know this is an old issue, but is this the only way to refresh a flashboard
in a user tool without having it refresh on its own? The earlier versions
of Flashboards refreshed on it's own.
Islam Alewady wrote:
>
>
> Hi George,
> To achieve this , you would need an Active Link that works on In
**
Ramy,I'm really sorry but your e-mail does not seem very clear to me. What do you want to achieve? Log in on the new remedy server but you do not know your login name?If this is the case, you could look into what the manuals state about arcache and arreload.
good luck,MichielOn 8/29/06, Ramy S A
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
I added the ORACLE_BASE environment variable and ARS 7
still will not install. I then tried uninstalling ARS 7 and Oracle several times
but same error.
Because there is no Demo user (no users at all) in the ARS
7 system the installa
**
Stephen,
What is it that you do not understand about the process of creating a web service?
Are you having a problem with any part of the creation of the serivice? Since you say you are new to it, I just thought I'd ask if you have installed the WSDL libraries necessary to be installed at t
Yup, it seems to me that the collation is the problem. This is tricky on a SQL 2000 database as you might have to alter the collation on Master and Tempdb as well.Check the KB article for more information:
http://support.microsoft.com/?kbid=325335Kind regards,MichielOn 8/28/06, VanAartsen, Christop
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Your error in the SQLNET.LOG is stating No Listener.
Are you installing this as a remote or local Oracle database? What does
the output of tnsping state?
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PRO
The current issue of Windows IT Pro magazine details 8 free utilities,
one of which can be used as a replacement for the AR Log Display. It is
called BareTail from http://www.baremetalsoft.com/. This is the Windows
version of the Unix tail program.
One thing that I wish AR Log Display had was th
CTM:People form stores both the Site and Site ID, this information is
checked against the CTM:Site form to ensure that no one is entering invalid
data.
Regards,
On Fri, 25 Aug 2006 14:37:09 -0400, Chris Rom <[EMAIL PROTECTED]> wrote:
>When trying to push values to the people form I get the fol
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
I finally got it working. How? I have no
idea.
I kept on uninstalling and reinstalling many times.
This last time when I uninstalled Oracle I did not reboot before reinstalling
it. This may have had an effect.
Thanks for every
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Stephen:
You need to use the system user in order to install on Oracle. You cannot create a user and then have an installation go smoothly unless you already have the AROLE on the system. I have cloned users and database instances fo
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Fred:
You are correct in your evaluation. The clients will require that the tnsnames.ora and listener.ora file be located in the network/admin directory under the ORACLE_BASE directory. Also, check the database server and make sure t
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
James,
I actually used the Oracle 'system' user when
installing ARS. The Oracle ARAdmin user was the one I manually granted DBA
rights, to see if that would help.
Stephen
From: Action Request System discussion
list(ARSList) [ma
Stephen,
I would start by looking at the three default operations that a new
web service is created with. (Right click on the form and "Create a
WebService".)
Unless they altered that behaviour in the v7 admin tool? ( I do not
think I have created a new WS in v7 yet... Hum...) Ok. I just checked
Title: RE: ARS 7 + Oracle 10gR2 = Can Not Install ARS
**
Stephen:
Granting the ARADMIN user DBA rights will not fix a messed up ARS installation. I don't know what is going on with your database, but something is definitely broken.
Did you look at the Client directory (I am assuming th
Hi All,
Are there any sites running:
ARServer 6.3 (on HP 11i)
Mid-Tier 6.3 (or 7.0 on Solaris 8)
ITSM 6.0 Application Suite
that have a few hundred concurrent users accessing any of the HelpDesk
roles such as
Remedy Requester
Remedy Support
Remedy Management
We use WebSphere 5.0 as our web e
Hi, Reggie:
You are absolutely right. I, too distinctly remember that in older
versions of Flashboards, the flashboards refreshed on their own. We did
not have to set up a separate active link to refresh by button or by
interval.
But then again, the older version I'm referring to came with its o
**
Is this a list or an oil painting? I know that
everyone isn’t at RUG.
Did the list server throw a big party as soon as Dan left,
and now it’s too hung over to get up?
Rick
__20060125___This posting was submitted with HTML in it___
**
Burp!
At least the beer was good
No, we are being unusually quiet until tomorrow
evening
James McKenzie
L-3 GSI
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
cookSent: Tuesday, August 29, 2006 9:25 AMTo:
arslist@ARSLIST.
What kind of beer?
On Tue, August 29, 2006 11:26, McKenzie, James J C-E LCMC HQISEC/L3 wrote:
> Burp!
>
>
> At least the beer was good
>
>
> No, we are being unusually quiet until tomorrow evening
>
>
> James McKenzie
> L-3 GSI
>
>
>
> _
>
>
> From: Action Request System discussion li
**
Since it’s so slow here I have a
question.
I’m trying to restore a help desk
record that somehow got deleted.
What would the best way to do this?
I do have a copy of an earlier back-up of
the database.
Windows Server, SLQ 2000, AR Server 6.03
patch 005
Thanks,
Dan Ca
Personally, I would go over to the development server, take a backup and
kick it in the head. Load your backup database over there and bring the AR
System server up. Go into the UT, locate the record in question and export
it to an ARX. Once done, you can use the ARImport tool to import the
record
Title: RE: Where is everybody?
**
Wouldn't you like to knowActually Reed's Root Beer. Nice and good.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, August 29, 200
Title: RE: Ok I have a question.
**
Dan:
Do you have a development machine or a machine where you can throw the database backup onto?
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Title: RE: Ok I have a question.
**
Will:
That is exactly WHAT I DID, when I dumped the entire history for a form. Not fun and it took a long time. Backups are a GOOD THING. Also, doing ARXports of form data is crucial for something like this.
James McKenzie
L-3 GSI
-Original Mes
Title: RE: Ok I have a question.
**
For one ticket? I mean, 1 out of how many
thousand per month? Is anyone going to miss 1 ticket? I think that the most I
would do is retype the thing. If I wanted to be really clever I would create
an import record by hand and then import it, which wou
**
**
Hiccup
Herb
-Original Message-
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Rick cook
Sent: Tuesday, August 29, 2006
9:25 AM
To: arslist@ARSLIST.ORG
Subject: OT: Where is everybody?
Is this a list or an
That also has advantages in the fact that you would then have a
development machine that is an exact match of the production (Skipping
the last drop and reload).
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Se
I'm a little slow catching up on these messages, so please forgive me if this
has already been figured out. In the advanced settings of IE, there is an
option to reuse window for launching shortcuts that is enabled by default. In
my previous and current life, I've used Magic (servicedesk expre
Title: RE: Where is everybody?
**
Actually Vernor's Ginger Ale with a shot of Gin!
Yum!
Or a nice cold Dr. Pepper!
C
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Tuesday, August 29, 2006 12:02
PMT
Title: RE: Ok I have a question.
**
Yeah! I agree with Bob!
Me Too!
C
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
BobSent: Tuesday, August 29, 2006 12:09 PMTo:
arslist@ARSLIST.ORGSubject: Re: Ok I have a
question.
**
For one ticke
Title: RE: Ok I have a question.
**
I do have a dev system.
The one ticket in question was for a
change control so they are worried about an audit, and yes I would love to just
re-create this ticket.
I’ll give a try at restoring the
database.
Fun Fun Fun,
Dan Caissie
Remedy Adm
Would some kind soul out there that IS working today, please send me the
list of the Status' on the Asset Record.
I need it kinda quick...
Thank you!
Claire
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug
**
Does anyone know of a table in Remedy that allows me to query who logged in over a period of time? I know I can tell real-time with the Admin tool, but I wanted to run a query and get a summary of people logged in for the past month.
AR Server 6.00
Help Desk 5.5
DB = MS SQL 2000
Any idea
Title: RE: Where is everybody?
**
The "Real" Dr. Pepper (made with pure cane sugar from
Dublin TX)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford,
ClaireSent: Tuesday, August 29, 2006 12:31 PMTo:
arslist@ARSLIST.ORGSubject: OT - Where is
Hi All,
We are using Remedy AR Server 6.003 Patch 17 on a Solaris machine. Does
anyone remember when Remedy would email everyone in the user form when a
zero was entered into the To field in an outgoing email? It seems that
Remedy would interpret the zero as the public group and then send the
**
It's not stored.
It's only held in the server's memory while a user is logged on. There are
several apps available that can read the list of users and store it, but those
are additions you will have to add to the system yourself (a bunch are free as
well)
From: Action Request System d
Title: RE: Where is everybody?
**
Yeah! I can get it at one grocery store here! It
comes in little glass bottles!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick
WSent: Tuesday, August 29, 2006 12:59 PMTo:
arslist@ARSLIST.ORG
**
Take a look at rrrLic, http://www.rrr.se/en/
This tool analyze the user log in
ars and the user accounts in the User Form and can give input to
a change of licenstype, fixed/floating depending of most actice users during
peek time. This tool have helped us to get a better allocation of f
Hi Claire,
This is taken (in the order that they appear) from Asset Management 6.0:
Ordered
Received
Being Assembled
Deployed
In Repair
Down
End of Life
Transferred
Delete
In Inventory
On Loan
Disposed
Reserved
Return to Vendor
HTH
Chris.
> Would some kind soul out there that IS working today,
And remember any Direct SQL in Menus, Tables, ActiveLinks like refrential
Intregrity have to be re-built for correct Table# (since same table-Ids
will not happen with the import of defs!)
Paul W Killion III, Systems MGMT PROF-ADVISORY
Information Technology Services Americas, Global Services, I
**
Dorothy,
One approach is to create
a form that tracks logins. From your main control panel push a record
each time a user logs in. This won't help for past logins but will for
future logins.
HTH
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTEC
Anyone taking this course, worth the money? Will it give a good understanding
of the new features in 7.0? Or is it better to take the ordinary course, admin
7.0. Or, maybe not neccessary to take any course at all ...? Just install and
test on Your own and read the documents ...?
L ars Pettersso
Title: RE: Ok I have a question.
**
Claire and Bob:
It is also a nice way to bring your dev environment up-to-date. If it were not for this, I would definitely agree. I would recreate that one action, unless you have a really good legal reason. Having had to recreate over 200 actions due
Title: RE: Ok I have a question.
**
Dan:
So this may become a legal issue. I would definitely take a stab at the backup tape and see what happens. I do know that Oracle is really picky about the way that you did the backup. However, I have cold backed up and restored out of Oracle using S
Title: RE: Remedy Asset Tracking in HD 6
**
Claire:
ITSM version?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, August 29, 2006 10:42 AM
To: arslist@ARSLIST.
Title: RE: Table of User's Logged in
**
Dorothy:
You have to have user logging turned on. I think that the folks from rrr have a tool that can decode the user log output and state who was logged on when. There may be a cost associated with this product, but it is better than manually going
Title: RE: OT - Where is everybody?
**
Claire:
I'm working with Boyson's Ginger Ale and their Cane Cola. No alcohol though (I may have to drive and the local PD are murder on DUI (think Diana Ross folks.))
James Mckenzie
L-3 GSI
From: Action Request S
Title: RE: OT - Where is everybody?
**
Fred:
Vice the 'fake' Dr. Pepper made with High Fructose Corn Syrup? You are a person after my own heart.
BTW, what is your take on the missing record problem? Would you run a restore to a development system or say 'fuget aboutit'?
James McKenzie
Title: RE: Remedy Asset Tracking in HD 6
**
U James it was in the subject line "Remedy Asset
Tracking in HD 6"
Thank you thought! I got it from 2 wonderful fast
people!
Yippie!
Claire
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behal
Title: RE: OT - Where is everybody?
**
Claire:
It's called Trader Joe's out here and we have four in the city I live in
I can get good stuff from them at a realtively cheap price.
James McKenzie
From: Action Request System discussion list(ARSLis
**
Testing connectivity
__20060125___This posting was submitted with HTML in it___
Title: RE: OT - Where is everybody?
**
HEB Central Market here, they charge $4.99 for a 6
pack of the little bottles.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J
C-E LCMC HQISEC/L3Sent: Tuesday, August 29, 2006 1:54
PMTo
**
You are very well connected!
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
cookSent: Tuesday, August 29, 2006 2:02 PMTo:
arslist@ARSLIST.ORGSubject: OT: Test
**
Testing
connectivity__20060125___This
posting was
Entre el 26 de Agosto y el 03 de Septiembre (ambos inclusive) estare en viaje
de negocios fuera de Venezuela con acceso limitado al correo electronico,
respondere a sus correos en la medida de las posibilidades.
En caso de urgencia puede contactar a de Mirna Querales.
_
Title: RE: Remedy Asset Tracking in HD 6
**
Claire:
I'm not 'firing on all cylinders' as I am working on a long term issue with another product and was taking a break from troubleshooting it.
James McKenzie
L-3 GSI
From: Action Request System discuss
Hi,
I ended up creating an API-program that polled logged in users and kept a
Regular Form updated with the login status of each user.
I think I have compiled versions for Solaris and Windows somewhere...
Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Dorothy,
>
> One approach is to
Title: RE: Test
**
Rick:
Pong.
James McKenzie
L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick cook
Sent: Tuesday, August 29, 2006 12:02 PM
To: arslist@ARSLIST.ORG
Subject: OT: Test
**
Testi
I am confused... There is a real Dr. Pepper, and then there is a fake one?
Why do I hear the kids suddenly chanting, "Will the real slim shady please
step forward?" Too much brain strain Too much brain strain The
circuits are overloading... Where is my Guinness!?!?! Gulp. Aah
Better
Title: RE: OT - Where is everybody?
**
With all the Sarbanes/Oxley rules out there I would
probably have to do the restore to dev. Doing a restore to dev is not a
problem since we do a "refresh" of our dev and test systems about every 6 months
just to keep them all in sync (so we are used to
Ahh... Restoring from backup is not that bad. Boot the users from the
system, kill all the connections to get exclusive control, dump and load,
dump and load. Since this is Sql Server the process is somewhat easier
than some of the other platforms. (I remember back in the day when I used
to walk te
Basically it's this
Most soft drinks are made with corn sweeteners (high fructose corn
syrup). Dr. Pepper was originally made using pure cane sugar. There is
still one bottling plant in the US that makes the Dr. Pepper using only
pure cane sugar. That's what we call the "Real" Dr. Pepper. The
Title: RE: OT - Where is everybody?
**
Fred:
To add to this, the "New" Coke was made with corn syrup vice sugar and was too sweet when first introduced. Now it is state of the 'art'. I actually found some Coke made in Mexico where the use of corn syrup is outlawed (it wastes corn) and uses
Title: RE: OT - Where is everybody?
**
James,
What’s the JScript question?
Is it JScript/Windows Script Host, or
_javascript_ in IE/Firefox, or…? I”ve done my fair share of each.
Dan
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.O
Title: RE: OT - Where is everybody?
**
Dan:
Contact me off-list as this has nothing to do with
Remedy.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan
HardySent: Tuesday, August 29, 2006 2:42 PMTo:
arslist@ARSLIST.ORGSubj
**
Lars,
I haven't taken the course but I like the install it on a test machine and pound-the-guts-out-of-the-system approach better before attending any training, if necessary, after researching the new features of a system you are already familiar with.. You learn more that way as you are eq
what happened to you? we were at Biscuits and Beer last night then the
hotel lobby!
On Tue, 29 Aug 2006 09:26:41 -0700, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
>Burp!
>
>At least the beer was good
>
>No, we are being unusually quiet until tomorrow evening
>
>
I found this little utility that lays out time line information. I
think its far superior to the change management calendar viewer. It's
available under the BSD license. Very cool stuff.
http://simile.mit.edu/timeline/
I'm working on using this with Remedy for infrastructure change/task
mappin
Stephen
Cool tool. I have been using the pro version for the last couple of days
and it is pretty slick. The only thing I did not like about it was that
the search results are given with the line number, but the log itself
does not
contain the line #. I sent an email off to them asking if there is
I'm trying to create a "console" where users can select various queries.
To do this I am trying to user the External command.
I am using an active link to set fields to a character field:
" '\536870940' LIKE "$\%USER%$" "
The manual says to use \
Problem is now the set fields is setting the fi
You only need to use the slash for keywords - all other fields can be
referenced by their name.
HTH
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, 30 August 2006 09:32
To: arslist@ARSLIST.ORG
S
Thanks for your email Chris.
I tried to take out the \ but got the error unexpected character.
Not sure what I'm doing wrong.
"Abell, Chris" <[EMAIL PROTECTED]> said:
> You only need to use the slash for keywords - all other fields can be
> referenced by their name.
>
> HTH
>
> Chris
>
>
The Good News is that the company is still in business and the pins were
shipped, the bad news is they arrived at the hotel on July 27th one month
early, the hotel can't find them, and the pin store is running away from the
hurricane and will be out till Thursday.
So, either the pins are disco
What I do is make the 'external' field visible for debugging. Just
confirm that when you've done the set fields it looks like a "normal"
qualification.
Didn't notice the wildcards before. If you're looking for records where
the current user's login exists somewhere in the field (which I shall
call
I will be out of the office starting Tue 08/29/2006 and will not return
until Wed 09/06/2006.
Please contact Rick Ponzo, Leonard Neely or Greg Nuibe on matters Remedy
==
Confidentiality Notice: The information contained in and t
To Those Who Were Worried,
I can vouch for the fact that Dan Bloom has indeed recovered the
ARSLIST/WWRUG pins. Quite handsome, a splendid bit of blue bling :-)
Doug, at BMC UserRUG
___
Doug Blair
Remedy Skilled Professional
dougblairingcom
+1-224-558-5462
.. Original Message ...
On Tu
Try
"'536870940' LIKE " + "(" + + "%" + + " + $\USER$ + " + + "%"
+ + ")"
I think this should do the trick as the ARS would resolve this to
'536870940' LIKE ("%" + $\USER$ + "%")
And if it does that it should work
Joe
-Original Message-
From: Action Request System
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