Hello Listers,
we're planning to implement an CTI interface with AR System.
Our customer already has an Unified Communication Server (Cycos MRS) that
we will use for our Remedy interface.
Does anyone have experience with implementing an CTI interface?
What are the questions that we have to care fo
**
Hi Group,
I am interested to get trained in Crystal Reports, can any buddy guide me
through this?
Thanks & Regards,
Pavan Kumar AV - [Remedy]
HCL - AutoDesk
Work: 408 416 2078 Extn: 5576
Mobile: +91 98409
95070
Home: +91 44 4359 0919
Mail To: [EMAIL PROTECTED]
If your on Solaris I recomend using the wget command.
http://www.doc.ic.ac.uk/lab/labman/lookup-man.cgi?wget(1)
--
Jarl
On 10/4/06, Guillermo Alfredo Torres Barron
<[EMAIL PROTECTED]> wrote:
Hi Mattew
We have Solaris 9 and AR Server 5.1, some command line tool that we have use in
Solaris??
Tha
On 10/5/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:
Another big advantage is that you are very less likely to find a file on a
UNIX installation where you do not have a clue what it is there for... Try
explaining the presense of all those dll files on Windows. Chances your
answer to why a parti
**
Hi,
Problem Description
Overridden Filter “A” submits a record in Form “F1”
with value “X’ in Column1
Filter “B” executes on submit of Form “F1”
and checks the push field if condition (‘Column1’=”X”) and
modifies the form ”F2”
But Filter “B” has been failing at push field
**
This is always a thread that gets lots of results, I will chime in...Of course, you can run Oracle on Windows as well.The Oracle-is-case-sensitive-and-MSSQL-is-not is not true anymore, you can configure Oracle 9 or 10 as well to be case insensitive and in MSSQL you can choose either case sensiti
Michiel Beijen schrieb:
** This is always a thread that gets lots of results, I will chime in...
Of course, you can run Oracle on Windows as well.
The Oracle-is-case-sensitive-and-MSSQL-is-not is not true anymore, you
can configure Oracle 9 or 10 as well to be case insensitive and in MSSQL
yo
**
Are you using the transaction value for
Form F1? You may want to try ‘TR.Column1’ since that checks the
transaction value being pushed to F1.
CRAIG J. CARTER
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Gopala Krishna Pe
**
Hi,
Thanx for response….Can we use like ‘TR.Column1’
in push field if condition…?
Thanks and Regards,
Gopala Krishna.Peela
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Carter, Craig J Civ
ARPC/DPD
Sent: Thursday,
Yes, I had similiar problems.
There are 2 KM entries on the
BMC Remedy web site # KM-00024382 & KM-00024242 that helped
me fix the problem.
Sylvia Holy
Computer Sciences Corporation
Senior Remedy Developer
[EMAIL PROTECTED]
703-818-5207
**
Scott,
The others that have posted responses have provided
really good information from various viewpoints and experiences. I can
think of only two things not yet mentioned.
ARS will run great on each platform and database.
IMHO it comes down to technical expertise in your compa
Have you ried http://www.businessobjects.com
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
http://www.businessobjects.com/services/training/crystalreports.asp
Tim
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pavan Kumar Av
(Consultant)Sent: Thursday, October 05, 2006 4:57 AMTo:
arslist@ARSLIST.ORGSubject: Crystal Reports
**
**
The ‘TR’ and ‘DB’
qualifiers are used in the main filter condition. On submit to form F1,
filter B condition would be ‘TR.Column1’ = “X”.
You would then just use your push field to update form F2 with the value you
want. Since your filter is firing on a submit, you want to check the
v
Title: Missing Plug-In
**
Hi,
When trying to run a web service on our live server I am getting the error:
ARERR [8755] The specified plug-in does not exist. : ARSYS.ARF.WEBSERVICE
Our dev server works fine but is a much newer server and as such will have all the relevant plug-ins. For info
**
In filter Run If qualifications only (not Set Field or Push Field If
qualifications), the qualification can access values for the current record
from the current transaction or from the database. This makes it possible for
you to check state transitions. (ßFrom Remedy
Help File)
I th
Hello List,
we noticed that very often (almost always) the AR User Tool for Windows
'forgets' the Server settings that one defined under Tools / Account menu.
So you always have to set the AR Server again...that really sucks.
AR Server and User Tool Version: 7.0 Patch 1
Any suggestions how to s
**
You are correct (as is the manual)—you
cannot use those in the push field and set field qualifications and I’m
not recommending that…
You simply have filter B check whether ‘TR.Column1’
= “X” and if it does, your true condition will be push the value
you want to form F2. Your condit
Title: Missing Plug-In
**
It sounds like you are missing the line in your ar.conf
(ar.cfg for Windows) file that loads the webservice plugin. Compare the
config files between the servers to see which plugins are loaded on the dev
server that are not loaded on your live server.
Fred
From:
**
From the Remedy KB. I'm not a
DBA so I can't speak about 10g or ARS7.
Oracle 9i Release 2 supposedly has case-insensitivity
features. Does Remedy work with these features?
ARS 5.1.2 6.0
Categories
Administration
Database
P R O B L E M
Oracle 9i Release 2 supposedly has case-insensi
Hi Chris-
No problem, glad you could make sense of my ramblings :) It's just so nice
to know that we're not alone in our "gee, we really want to figure this
out" dilemma.
In terms of the DVD drives - IMO your requirements and setup should help
you determine which of the options (lump in CDROM
In my experience this has been related to the user not having write
access to the location where the home directory is stored. Either give
the user write permissions to the Home directory, or move the home
folder to a directory that the user has write permissions for.
Richard McCabe
Lockheed Mar
**
Which actually brings me to a queston that I have
had rolling around in my head for quite some time: How many folks out there are
running and Apache/Tomcat combination on a Windows platform? I have used this
approach at times in the past and have had some pretty good luck with it, but
hav
Title: Missing Plug-In
**
**
Hi,
Our dev server (on which web services
work) has the following plugins in the ar.conf
Plugin:
/usr/ar/accessdevapp/bin/reportplugin.so
Plugin:
/usr/ar/accessdevapp/bin/ardbcldap.so
Plugin:
/usr/ar/accessdevapp/bin/arealdap.so
Plugin:
/usr/ar/acc
**
Will -
I'm switching our DEV and QA web servers
today (win2k3) to Apache/Tomcat/jk. No more IIS or ServletExec.
We have both Mid-Tier and RKM. If they perform better than
with ServletExec (ya think?) I'll be doing Production in the next week
or two.
Luckily I own our web environment (and
I would like to know the cost / best CTI for remedy to plugin to as well..
We have a manager here who would like to log in / out the folks by phone,
and then as they log in.. it will assign tickets otherwise it will
not.. type functionality..
We shall see if we actually go there.
On 10/5/06, Mar
Title: Missing Plug-In
**
ardbcldap = plugin to allow reading of LDAP (i.e.
Active Directory) data
arealdap = plugin to allow authenticating
against an LDAP datastore (You can stop storing passwords in Remedy
and
let them use their network login and password)
ardbcconf
**
Hello,
A whole day Email Engine can`t send letters.
A thousands of letters are in error status...
452 Error writing message to safe storage; insufficient disk space
javax.mail.MessagingException: 452 Error writing message to safe storage;
insufficient disk space
at com.sun.mail.smtp.SMTP
**
Did they change the exchange server hostname?
**
-Original Message-From: Alexander G. Zinoviev [mailto:[EMAIL PROTECTED]Sent: Thursday, October 5, 2006 09:40 AMTo: arslist@ARSLIST.ORGSubject: URGENT. E-mail sending error!
Hello,
A whole day Email Engine can`t send letters. A thousan
**
Alexander,
The "insufficient disk
space" part of the error message may indicate the cause. This could
either mean that there is no free space left on the disk (obvious) or the drive
letter is inaccessible.
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EM
**
Hi,In our case , a
antivirus tool removes the AR file. Save it
and in such situation like this dop the saved file in the Home path
!CheersTristan-Original Message-Date:
Thu, 05 Oct 2006 14:55:38 +0200Subject: Remed User Tool forgets
Server settingsFrom: Mario Roehr
<[EMAIL PROTEC
Nothing was changed!
От: Action Request System discussion list(ARSList) от имени Brian Pancia
Отправлено: Чт, 05.10.2006 17:43
Кому: arslist@ARSLIST.ORG
Тема: Re: URGENT. E-mail sending error!
**
Did they change the exchange server hostname?
**
-
Title: RE: Advantages/Disadvantages between platforms running Remedy
**
Scott:
I will say one thing. You need to seriously harden your ARS server on Windows if it is even close to being exposed to the Internet. I would suggest staying with UNIX as it is possibly the most rock solid operati
Title: RE: Advantages/Disadvantages between platforms running Remedy
**
Axton:
Answer to clustering: Yes it is very robust and works real well. Ask Oracle.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.O
Of course, I checked the free space on the server - it is absolutely enouth...
What path does it use to store internal data?
Best regards, Alexander
От: Action Request System discussion list(ARSList) от имени Heider, Stephen
Отправлено: Чт, 05.10.2006 17:45
Ком
Title: RE: Advantages/Disadvantages between platforms running Remedy
**
Jarl:
Don't remove any of them. They are the Solaris equivelent of a .dll file.
James Mckenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] O
**
Thanks for help..
I had tried it but it was passing for
‘TR.Column1’ = “X” run if qualification
And also tried for
‘DB.Column1’ = “X”.. but it was failed.
I think with overriding it is Push field
of filter A not committing the value into DB..
Is there any way we can do commi
**
I guess that was Jarl's point, right?--MichielOn 10/5/06, McKenzie, James J C-E LCMC HQISEC/L3 <
[EMAIL PROTECTED]> wrote:**
Jarl:
Don't remove any of them. They are the Solaris equivelent of a .dll file.
James Mckenzie
L-3 GSI
-Original Message-
From: Action Request Sy
Title: Which fields are indexed?
**
Hi All,
We're running ARS 6.3, Oracle 9. Does anyone know of an easy way to output a list of all indexes on all forms to a CSV file?
Eric Cleereman
__20060125___This posting was submitted with HTML in it___
**
You can cluster MS-SQL servers as well if you want to, it is certainly possible and if I'm not mistaken it is often a lot cheaper in licenses. And of course you can not compare Unix servers with M$ boxes in processing power easily.
Every platform has its own advantages and disadvantages I guess.
Title: Which fields are indexed?
**
You can do a query in the db of the SCHEMA_INDEX
table. It contains the user defined indexes (so remember to add the C1
column index).
Alternate method: Query the USER_INDEXES view of
Oracle where TABLE_NAME like 'T%' and INDEX_NAME like 'IT%' (You may
Title: Which fields are indexed?
**
The
first method worked great. Thank you Fred.
Eric
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
Grooms, Frederick WSent: Thursday, October 05, 2006 10:37
AMTo: arslist@ARS
Hello,
Good news! A new version of the XML Gateway is available! To be brief, this
new release provides:
* Directory Service integration (to LDAP, Active Directory, etc.) allowing
clients to query Directory Services through XML (multiple searches are also
supported).
* A message sending framew
ARS Server version: 6.00.01 patch 1454
Windows Server version: Windows 2000 SP4
SQL: SQL Server 2000
I have successfully automated the Sync Search process as follows in the
above environment, and have been using this for several months.
-- synchronize search database
DELETE FROM arsystem.dbo.obj
**
Hey Rob,
To return a value, you use a ‘Set
Field’ action with the $PROCESS$ key word rather than the ‘Run
Process’ action. Create a Set Field and read value from CURRENT
TRANSACTION. Then choose the field, and from the Value menu choose
PROCESS and then add the process string. The
**
I run Mid-Tier on Windows 2000 with IIS and ServletExec. I also run Mid-Tier on SUSE Linux Enterprise Server 9 with Apache and JBoss. Speed is faster on the Linux system. I have to reboot my Windows server at least every other week. I have to restart my IIS service each night or it gets into
**
Okay we are now looking at all our options, so I realize that most of these options are going to be based on the business need rather then the technology. However now I need to provide the technological piece of the benefits and options.
So the basic options we have going now are (this is s
**
You might want to figure
out what is actually wrong with that Win2K mid-tier server - what you are seeing
isn't normal in my experience. I have had mid-tier 5.1.2 in production since
2003 on exactly the same Win2K/IIS/ServletExec platform (currently patch 1337
prod, 1388 dev), and it only
Title: Which fields are indexed?
**
Let me put in a plug for my favorite utility!
ARUtilities will show you EVERYTHING you every wanted to know
about a form, field or a piece of workflow!
I loved it on ver 4.5.2 and now that I am doing my upgrade to 6.3,
I KNOW I couldn't do it without it!
**
I would add one more -
upgrade to ARS 7/ITSM 6. It's a good combination that will dramatically
enhance your mid-tier performance, if nothing else.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Den FongSent:
Thursday, October 05, 2006
Rebecca
Have you been able to integrated ARS authentication with the PKI
SmartCard yet? If so, what tools did you use.
Thanks,
Dave Davis
Software Systems Engineer - SAIC
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reb
**
I seem to recall a bug a while back
where Oracle would drop the indexes on Remedy forms (on import of the form
I think). This would cause Remedy to think there were indexes on
forms (based on its SCHEMA_INDEX table), when in reality, there weren't
any as far as Oracle was concerned.
I'm not s
**
That would be a CMDB 1.1 on ARS 7, which is supported. However other then telling them there is a mid-tier performance I don't think they would buy that one.
Den
**
>>> Rick cook <[EMAIL PROTECTED]> 10/5/2006 11:16 AM >>>
I would add one more - upgrade to ARS 7/ITSM 6. It's a good comb
Hey Axton,
At least for Solaris, you can run it almost anywhere, even laptops. So the
argument that UNIX only runs on expensive hardware does not apply to Solaris at
all.
I have seen myself Solaris 10 running on laptops, how about that?
BTW, here is the hardware compatibility list (HCL) for S
Hey Guillaume,
I agree, in my oppinion Unix is a much better platform for production
systems but your argument belows is not completely accurate in all
situations, yes Solaris 10 X86 can run on a multitude of cheap
hardware/laptops but in relation to AR System itself, it has not been
ported to Sol
James,
Please read my comment once more...
--
Jarl
On 10/5/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
Jarl:
Don't remove any of them. They are the Solaris equivelent of a .dll file.
James Mckenzie
L-3 GSI
-Original Message-
From: Action Request System
**
Why not? There's a
7.0.1 release coming soon, it doesn't cost anything more, it gives you some
extra features, takes no more time to implement...I'm not seeing a
downside. The CMDB version is related only to the ITSM version, not
ARS. And even that will be addressed soon, according to
Title: RE: Advantages/Disadvantages between platforms running Remedy
**
Jarl:
I got the comment. I was trying my hand at humor
Here is what happened:
Customer calls in complaining about a lack of hard drive space.
Tier one level help desk personnel tries to locate source of large am
**
Hi,
does anyone have a technique for refreshing a table field on the parent form, from a child form which is not a dialog?
The user would have added a record to the table that drives this table field so I want them to see the new entry without having to manually refresh the table.
Thanks in ad
Yep, it's just atypical to see that in a corporate production environment.
Axton Grams
On 10/5/06, Guillaume Rheault <[EMAIL PROTECTED]> wrote:
Hey Axton,
At least for Solaris, you can run it almost anywhere, even laptops. So the
argument that UNIX only runs on expensive hardware does not app
Title: Re: Advantages/Disadvantages between platforms running Remedy
**
Hey Curtis,
I know ARS does not run on Solaris on Intel
or AMD, but it should. Since it ARS already runs on Linux, it should not be too
hard to port it to Solaris.
Of course, porting it means supporting it,
and if th
**
Do a lookup on the 'Event' action in the basics
guide...designed specifically for this capability
L. J. HeadSoftware EngineerRemedy Approved
Consultant
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jose
RodriguezSent: Thursday, October
Were they all in the same folder? (like Windows or Windows\System ;)
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Thursday, October 05, 2006 5:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advantages/Dis
**
All,
All of the AJAX style data transfer is done through this
URL. I need an explanation or documentation on how this data needs to be
formatted (http:///Mid-Tier/BackChannel)
Alexander P. Gray
Operations Planning Manager, ITS/ICS
COE, Infrastructure & Technology
[EMAIL PROTECTE
I do not consider that expensive, but I don't consider it capable of
handling most Remedy environments either. Look at the v445 with
4x1.6ghz w/ 8gb mem at 26k USD. I do consider that expensive in
comparison to a DL585 with 4x2ghz AMD Opteron's with 8gb memory at
12k. I'm sure there are compara
Does anyone else have issues with slowness in the admin tool?
Every time I click on the active link section, it takes forever for it
to populate. Then when I select an active link, it takes forever to
open. Then after changes are made, it takes forever to save. There
were 2 people on the server
Claire,
I experience this when using the Admin Tool from a client computer. I
use RDP to run the Admin Tool right on the server and it's quick.
HTH
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Se
When I have had that type of performance the server was half a country
away...what sort of network bandwidth do you have between you and your
server...and if you run sql logs while performing these actions do you see
that the delay is in the query?
L. J. Head
Software Engineer
Remedy Approved Co
I agree with you. However, even $14,000 should not be the main decisive factor
on choosing or migrating to a specific environment, for most companies running
Remedy, except for the small shops, that anyway cannot afford Remedy in the
first place. As time goes by, the price difference will be eve
Hi all
I have seen this type of behaviour in environments where the upstream
DNS was misconfigured. Ensure that you have a local name to address
mappings (hosts file), or ensure that your DNS is working correctly.
Regards
Dave Morgan
> -Original Message-
> From: Action Request System d
Title: RE: ARS 6.3/ HD 6.0 Slowness
**
Claire:
How 'healthy' is the Oracle server. Looks like there is some sort of constriction somewhere in the network. Run SQL logs and see how long it takes for the Oracle server to process the save. Run DBA Studio on the Oracle server and see if it ne
**
Good point Rick.
**
>>> Rick cook <[EMAIL PROTECTED]> 10/5/2006 11:54 AM >>>
Why not? There's a 7.0.1 release coming soon, it doesn't cost anything more, it gives you some extra features, takes no more time to implement...I'm not seeing a downside. The CMDB version is related only to th
Hi Claire,
You may have done these 2 things already, but on chance that you haven't, I
thought I'd toss these ideas out there.
On the Configuration tab in the Server Information area, if you check the
Development Cache Mode, it might run faster.
Also, when I was working on the ITSP application,
**
Remedy Knowledge Management 7 + Apache
2.2.3 + Tomcat 5.5 + modjk 1.2.19 + 1.5.0.8 JRE (whew) have made resolved
the authentication issue listed below. (We were running ServletExec+IIS6+1.4jre)
Oh, the wonders of open source.
And, wow... look how fast it is!
:=)
Happy early Friday everyone
**
Thanks, worked perfect.
Date: Thu, 5 Oct 2006 09:44:36 -0600From: [EMAIL PROTECTED]Subject: Re: How do I get the "Run Process" to return a value and enter it into a field?To: arslist@ARSLIST.ORG**
Hey Rob,
To return a value, you use a ‘Set Field’ action with the $PROCESS$ key word
Hello
We need to find out which user is logged onto Remedy on a particular PC. Is
there an API to find out which users are logged in? If we have the hostname
or IP address of client PC can we then work out which is the user?
Angus
___
**
Hi, Rajeev:
I may be reaching here...
What is group id 484? Check the permissions on that
group. Maybe there are fields that exist on the original form where group
id 484 has write access and should not.
It appears that this may be part of your error
message:
Wed Oct 04 04:46:12 20
this is the new design
http://groups-beta.google.com
regards
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
hi people I got a weird trouble
So I needed you view some images then i put my problem in a web site,
everything is explain here.
http://karlochacon.googlepages.com/home
Regards
___
UNSUBSCRIBE or access ARSlist Archi
Well, not everything is explained here karlochacon, but I will take a
wild stab in the dark. You didn't show everything as you had it set up
on the Change Request, but if you have this group set up in
SHR:Assignment and if it is set up in such a way that you have it listed
for multiple entries tha
What you have posted seems to have nothing to do with the arslist.
I am blocking your account until I receive an explanation.
And if these problem posts persist,
You in Google Land Please READ,
I will shut down the Google Feed !
i am going from spam free for 12 years,
to a year of spam growing!
My apologies to [EMAIL PROTECTED]
For some reason the first time I went there I just got
strange stuff about Google Groups.
Second time I got what he put there (thanks to Candace).
(and actually a neat way to do the screen shot)
I will release the account.
... Daniel
-Original Message-
Nothing, yet. Based on research, seems that it can't be done - you can set
up a "trust" (which our security people get indignant at calling it that) -
meaning, if you want to "trust" that just because someone got on to a
machine with a smart card, you could grab the user name get them into the
sys
**
Hello,
If somebody knows where can be a problem
fixed, please tell me. I`d checked everifing,restarting, patched, tested for the
mailbox )it is sending correct
Subj... Unexpected occured, nothing changes
was made in the environment or in the code!
See full error message describe
be
**
Alexander,
Im not sure if this will help but have
you rebooted the windows server. Safe storage to a java jvm would probably
mean its mapped out space in memory even though it is reffering to disk.
You may need to increase the JVM size.
Greg Elphick
Advisory System Engineer
--
This transmis
Alex,
There won't be a document, but given you can read the Javascript, you can just
use this and LiveHeaders (for Firefox). Make up some example workflow, switch
on LiveHeaders and look at the requests. If you want further guidance, just
reverse engineer the BackchannelServlet and see how it w
I restarted server, no result. But installing patch 18 helps. But I didn`t
catch what happened, and if it could repeat in the future.
Best regards,
Alexander Zinoviev
От: Action Request System discussion list(ARSList) от имени Greg Elphick
Отправлено: Пт, 06.10
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