You could pick-up NextId from aradmin.arschema, and use it to reverse-loop
through your form, Setting a decrementing NextID by 1, incrementing a field
for each record found - until you get as many as you want. The last
Request ID found would be the first of the last x record ('sounds like you
wan
FYI,
In AR System 7.0.01 we formally tested Solaris Zones and they are now
supported within AR System for 7.0.01 and forward. Documentation about
this can be found in the Release notes for AR System 7.0.01. Whole-root
and sparse zones are supported and the release notes call out the added
crit
Lisa,
Depending on what version of Remedy you are using, there are two solutions:
1) In Remedy 6.3, you can use an Active Link 'Change Field' to change the color
2) This one will take a little more work, but in Remedy 4.5 you can give
your character field no label, then create Text fields that a
Thomas,
This worked.
Thanks a Bunch! I appreciate your assistance.
Audrey
- Original Message -
From: Thomas Bean <[EMAIL PROTECTED]>
Date: Thursday, October 19, 2006 4:43 pm
Subject: Re: Convert Remedy Date/Only Field
> Audrey,
> Oracle has built-in functions that can handle this type
LJ -
This doesn't crash my 7.0.00p2 user tool (if it makes a difference, or if
you have that option...)
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"L. J. Head" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/19/2006 03:14 PM
Please respond to
arsl
Audrey,
Oracle has built-in functions that can handle this type of conversion. The
following syntax should convert the integer value from a Remedy date field
('remedy_date' in this example) to a recognizable date.
SELECT TO_CHAR(TO_DATE(remedy_date, 'J'), 'MON-DD-') FROM DUAL;
--Thomas
Thanks. I have had a ticket open all day with support. They just
responded back that they think this is a server team issue. So 7 hours
to route my request to the correct group. No solution or even a phone
call but at least it is with the correct group. :(
-Original Message-
From: Action
Try this ( in SQL server environment):
Select Top 5
C1, C3 (list of fields)
FROM t204 (helpdesk table id)
where Dateadd(ss,C3,'1/1/1970 00:00:000')> '10/1/2006'
HIH,
Jason Niu
Remedy Skilled Professional
GETS - Enterprise Systems Management
Alliance Bernstein
-Original Messag
**
The problem I've had with using view
fields is that I can't get them any shorter than 50 pixels high.
Thad
"Argue for your limitations, and sure enough, they're yours."--
Richard Bach
"Kemes, Lisa"
<[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
10/19/2006
**
Attached is a zip file renamed to .txt to bypass file
type filtering.
Steps to take to re-produce in this def
is:
1. open the form in submit mode
2. press button
3. when dialog opens press button
again
Your user tool should now be crashed. This has
been tested on v6.3 no patch and
Hey, Brian:
Thanks for the heads up.
We haven't upgraded our regular dev nor prod ARS servers to ARS 7.0 yet.
We have a separate fresh-install ARS 7.0 server with ITSM 7.0 installed,
but we haven't ported over any of our existing Flashboards, yet.
I'll have to export/import some of our 6.3 histo
He actually did that. =( He tried levels 1 - 5 (again, neither of us know
what levels were valid). No more details. The script looks like it returns '-
Error:' when if ($res->is_error). But it's supposed to return: print " -
Error:\n" We aren't getting the '\n'. Of course, it's 'unsuppor
**
Thanks to
everyone!
I found out another way to do this. I'm going to use
a View Field and put an HTML snippet in it. I can update the view field
with the HTML code very easily with a set fields action. Also, another
benefit, I can center the text automatically with HTML. I was goin
**
So,
After finally getting a hold of someone at Remedy, I was finally
able to get someone to reset my support website password (3 ½ days mind you for
a password reset). At least I can get into the site now and download the
patches I need. Sheesh, what a hassle.
Christopher P. Gi
Turn on debugging for the script and see what is causing the error. I
believe this would be option -d 1. I can't remember all the levels 1-4
they may be more I am not sure. This will help you determine what the
issue is.
Kyle
Blodgett, Jamie wrote:
Thanks for everyone's input on this. Unf
let's see: i've submitted it to [EMAIL PROTECTED]: issue ID
ISS03001168 (10/19/2006 12:30 PM)
ii
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
I found it too - thanks for the help Patrick. Very
poorly designed web site.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron
TavaresSent: October 19, 2006 1:57 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy Support Site -
Fixed?
**
Ah
**
Lisa,
I stand corrected (see Jason's post).
It used to be that you couldn't do that, I'm not sure which version
they slipped that in.
So based on what Jason said, you can
use a text field, and change the color of the font as well as changing
the text with workflow. The key here is that with
You can also check the following docs:
ITSM Configuration Quick Start page 2 (of 2)
ITSM Config Guide page 102-118 (Chapter 5)
Rgds,
Chris
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Thomas,
I am working with Oracle 9i database.
Will look for your post on the ARSLIST.
Thanks,
--Audrey
- Original Message -
From: Thomas Bean <[EMAIL PROTECTED]>
Date: Thursday, October 19, 2006 3:16 pm
Subject: Re: Convert Remedy Date/Only Field
> Audrey,
> From what type of databa
**
Form details are stored in a Blob/Clob depending on the database and cannot be downloaded.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 19 Oct 2006 3:02 PM
Subject: Graphic images
**
all,
Where are the images kept in the database.
Audrey,
From what type of database are you reading the date values? I have
previously posted date field conversion functions for MS-SQL, Oracle, and
Informix. You can find these in the ARSList archives under a thread titled
"Integer date conversion in Business Object WebIntelligence", from la
**
all,
Where are the images
kept in the database.
Thank
youPortions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please del
Thanks for everyone's input on this. Unfortunately, our admins can't get this
to work. We just get back the Error: with no additional text. So, I'm stuck
ensuring I've accessed all the forms before I sign off.
Anyone else written another script?
-Original Message-
From: Action Requ
Lisa,
You may change the text value to be the value of another field.
Attached is the screen shot of where you can make it happen.
For a text field, change label = change text.
Not sure if this is helpful to you.
Jason Niu
Remedy Skilled Professional
Remedy System & Operation
GETS - Enterprise
Title: RE: Remedy Support Site - Fixed?
**
Not sure I see what the problem is. I’ve
used it without “incident” for the last few days.
User error? J
Richard
From: Mueller, Doug
[mailto:[EMAIL PROTECTED]
Sent: Thursday, October 19, 2006
8:22 AM
Subject: Re: Remedy Support
**
Thanks guys.
So in order to change the color of the font, you have to
use a Text field, but you can't change the text with workflow. In order to
change the text with workflow, you have to create a Display only field, but
cannot change the color of the font.
I think I'll just use t
Title: RE: WUT does not list currently openned windows from the "Window" Menu (no 1,2... after "Arrange Icons" submenu)
**
Peter:
Bug it.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pete
Thanks Patrick - I logged in, but I can't find manage ids.
Quoting patrick zandi <[EMAIL PROTECTED]>:
Rick,
-- I got it..
1st I had to add my support id under the manage id's
2nd, had to make my support id as the currnent.
3rd, had to submit a ticket under the 2nd banner of manage my issues..
**
I tried downloading a patch from the new website and here is the screenshot of the error that I am getting once I put the user name and password : rpatches,Supp0rt89 in
Tyra NunnRemedy Application/Administrator312 8th Ave17th FloorNashville, TN 37234615-253-3113 Office615-498-1378 Cell[EMAI
**
Lisa,
No there isn't. The way you get
that effect is to create a Display only field, with no label, and check
the "Display as Text" checkbox. You'll also want to check
the "Disable Change Flag" and hide the expand box.
Once you have that field on your form,
create an Active link(s) that set
Yes.
I don't know what you're actually trying to accomplish, so if you'll go into
a little more detail in that area, we can probably guide you along the
correct path.
Tim
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes,
**
Not entirely sure what you mean. Are you wanting to change the values in a character field? Is this field related to a menu?
Rick
On 10/19/06, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
Greetings!Is there anyway to change the text in a text field using workflow?Lisa
__20060125_
Good Afternoon,
I am trying to convert Remedy Date/Only field to a date for reporting
purposes, and discovered that the Date/Only field stores date information
as the number of days from the beginning of its range relative to 1/1/4713
B.C.
Is there a script that I can use to convert the Date f
Greetings!
Is there anyway to change the text in a text field using workflow?
Lisa
___
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I need to put in a Crystal report.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Thursday, October 19, 2006 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Query question
How do you want to present the resu
How do you want to present the results, probably in a table? In that
case you could sort the records based on the timestamp and limit the
chunk size to 5..
George
On 10/19/06, Joran, Peter P CTR OSD CIO <[EMAIL PROTECTED]> wrote:
**
All
This seems like a very simple question but I'm stumped.
H
Sorry, but we see it on V7
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: 19 October 2006 16:04
To: arslist@ARSLIST.ORG
Subject: Re: WUT does not list currently openned windows from the "Window"
Menu (no 1,
**
Ahh,
I see. Now I am in. Guess I was clicking too fast and not reading. THANK YOU, my head was starting to hurt.
On 10/19/06, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
The trick is no click the "Submit New Issue" link below the sectionwhere it says "Remedy and Marimba Heritage Customers"
Title: Message
**
All
This seems like a
very simple question but I'm stumped.
How can
I return just the oldest 5 records from a query? It's a metric
that is almost useless but the customer is not budging.
Many
Thanks!
Pete
__20060125___This posting was submitted with H
**
I think I just sent the solution . look for the post that says 1 2 3
On 10/19/06, Ron Tavares <[EMAIL PROTECTED]> wrote:
**
So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me
**
If
this keeps up BMC Remedy may already have won itself the
"Wake
up and Smell the Coffee" Award for 2007.
Part
of me wants to suggest that this thread is somewhat
straying,
and
most of me just wants to let you work out your issues with support
here,
since
it sounds like you have a b
The trick is no click the "Submit New Issue" link below the section
where it says "Remedy and Marimba Heritage Customers"
I feel your painI was clicking and reclicking the Submit New Issue
at the top of the page not realizing that it is a link to login with
your Customer ID if you had purchas
**
I get
the same thing. I'm also not able to reset my password on the site.
I think the guy in the tie is giggling
hysterically with the raging monkey fever.
Coby
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of R
**
So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me:
"You have reached this page due to not having an ID in the Customer Support System. Please contact Customer Support for a Va
**
Oh, I have been able to submit tickets since Monday (and support for non-website issues has been as good as usual), using the scenario you mentioned, Pat. It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not being changed for downloa
This is a multi-part message in MIME format.
I am wondering whether Remedy Support guys are using there own ITSM product or
not and specially the Change Mgt module :) ..could be that there
Approval server went down :( ...and they did the Change Request without Testing
& Approvals :)
**
Rick,
-- I got it..
1st I had to add my support id under the manage id's
2nd, had to make my support id as the currnent.
3rd, had to submit a ticket under the 2nd banner of manage my issues.. -1st is Heretage.. 2nd is Remedy
(previously getting a popup error.. )
now you get the mid-tier..
Sorry, that was my bad. I was aimlessly staring into the page and I said
"Candyman, Candyman, Candyman."
Actually I haven't had any troubles with the new site except for trying
to access the BMC Heritage links by mistake.
I would like the ability to change my Primary Site ID but at least I
have
**
It was working fine before, they should have just left well
enough alone. I don't know why they didn't test it
first.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSent: October 19, 2006 12:13 PMTo:
arslist@ARSLIST.ORGSubject:
The view field sounds good, but I also need the extra added benefit of
changing the text as well.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, October 19, 2006 12:11 PM
To: arslist@ARSLIS
Hey Michelle,
It seems that since our upgrade to 7.0 our historical flashboards data
has stopped collecting. Have you run across this?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: T
**
Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps.
Rick
On 10/1
Lisa,
The only way I know to change the color of the text in a character
field is to put on colored glasses.
On the other hand...
If you can use a View field to display the text then you can use as
much HTML and flaming/spinning icons as you might ever want to.
On the other, other hand...
Yo
**
This course is also required if you plan to update your RSP or RAC certifications. I also found it be a very useful detailed overview of the new features, some of which aren't nearly explained as well in the technical docs as in the course.
Regards,
Michael Gould
U.S. House of Representative
**
Listers,
How
can I get the text in a character field to change colors. I see that I can
change the label colors, but not the text in the field.
Another thing I tried was to just make the label the "text" so I had an
easy way to change the color, but when I do a Change action on my AL
**
this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like..
I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in..
On 10/19/06, patrick zandi <[EMAIL PROTECTED]> wrote:
I think I tossed the email of where do I go .. to log in a ticket
**
I think I tossed the email of where do I go .. to log in a ticket..
I looked through the list of ages.. and cannot even find 1 word with remedy in it ?
Have we changed the product name ? AGAIN !
help.
On 10/19/06, patrick zandi <[EMAIL PROTECTED]> wrote:
WOW, I logged in today.. and tried to
**
This course is required prior to taking CMDB 2.0. I found it very useful in determining what new features and enhancements to existing feature to review with our clients.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 19 Oct 2006 10:32 AM
Subje
Haha. I was going to suggest an alternative for the ultimate "failure"
system.
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
David Smith <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
10/19/2006 10:31 AM
Please respond to
arslist@ARSLIST.ORG
To
arsli
**
WOW, I logged in today.. and tried to submit a ticket..
I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy..
to put the Kitchen Sink in with the
My bad - First day with the new fingers - What I meant to say was FAILOVER
configuration, not FAILURE.
Dave
On Thu, 19 Oct 2006 11:15:26 -0400, David Smith <[EMAIL PROTECTED]>
wrote:
>Tony -
>
>Thanks for the response - I completely over looked it in the Compatibility
>Matrix. Actually, what I
Title: RE: ADM - ATTENTION NEW LIST MEMBERS - Party time
**
Claire:
Sneaky, sneaky, (splat, thud.)
Good luck on your upgrade.
BTW, folks. PLEASE POST TO THE LIST IN PLAIN TEXT! Some of the list folks are paying by the byte and your wonderful signature block is costing them a fortune.
There is a small app called 'Permissions_Roles' written by one of their
consultants I believe, that they give out in some of the ITSM 7 courses. It
may also be part of 'Flight Deck'
It does not really do anything and has a very simple interface. You just
select what you want the person to have a
Title: RE: Remedy Support Site - Fixed?
**
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17,
2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy
Tony -
Thanks for the response - I completely over looked it in the Compatibility
Matrix. Actually, what I was fishing for is utilizing Remedy's Server
Groups (multiple servers accessing the same AR system database) configured
in Zoned environment would be the ultimate failure configuration. Maybe
Yeah, I know I am not Dan, but this is driving me crazy!
Dear New ARSList Members,
When you make a post to the list, please have the courtesy to follow the
very few simple guidelines listed below.
1) Put something useful in your Subject Line:
"Help Needed" or "Question" are not good.
I had the same problem on various version of 5.X and 6.X, but didn't
see it yet on v7.
George
On 10/19/06, McKenzie, James J C-E LCMC HQISEC/L3
<[EMAIL PROTECTED]> wrote:
**
Igor:
I've had this problem for a long time. I don't know what causes it. Maybe
an upgrade to the ARS 7.x User Tool
Title: RE: What's New 7.x WBT
**
Hi Den,
I took the class and thought it was pretty
good. It was my first exposure to 7.x. I just signed up for a couple more
classes, one of which was “BMC Remedy AR System 7.x: Administering - Part
1” and Remedy told me that I don’t need that class si
Title: Intergration of Crystal Enterprise 10 and mid-tier 7.0
**
Good morning, afternoon or evening to all,
We are in the process of intergration crystal enterprise 10 to mid-tier 7.0 and have one strange problem.
When try and access a report, we keep getting promted for the crystal user
**
I guess what it comes down to is, what is this worth over some reading and trying out some of the 'examples' in the books.
I do have previous admin 5/6x training.
**
>>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]> 10/19/2006 8:38 AM >>>
Den: It is about four hours long an
**
**
I took this class – it is an OK
class – it goes through everything that has been changed in the 7.0
version from previous versions. I thought it was very insightful. But, it isn’t
like a training class.
Pam Hollis
Senior Programmer - Remedy
Tractor Supply Company
(615 )36
Title: RE: WUT does not list currently openned windows from the "Window" Menu (no 1,2... after "Arrange Icons" submenu)
**
Igor:
I've had this problem for a long time. I don't know what causes it. Maybe an upgrade to the ARS 7.x User Tool might fix it.
James McKenzie
L-3 GSI
Innovative
Title: RE: What's New 7.x WBT
**
Den:
It is about four hours long and gives you what is new for ARS 7.0. If you have the money, I recommend taking the course.
I have a co-worker here that took the Admin course and she said it helped her understand what is going on.
James McKenzie
_
Hey, Listers!
ARS 6.03 p16 win2k MSSQL 2000
The "Window" Menu in WUT works when you login and open forms.
Then, after some...things ???, it shows only basic sub-menus: New
Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons.
There is no Line and open windows 1, 2, ...
is it known
**
Has anyone taken this? Impressions?
I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0.
Den
__20060125___This posting was submitted with HTML in it___
Title: RE: DOD Remedy User's Group (formerly SSO)
**
Sully:
We can have an on-line one. Also, there are many managers involved in this process too that I feel need to be more involved in the process (I know killing grammar is my specialty.)
I'm not talking about a physical get together,
**
If well all really could come together on this.. we could save money, and have a bigger/ better system.. but I keep forgetting..
That makes sense.. (If it makes sense.. Throw it out ! )
---
I have always wanted to have a G-Rug and I have thought it would be nice to have a WebSite I was looking
Oh, dear! You can't do that! That would be in direct violation of
need-to-know. If the rest of the DoD found out what we were doing,
Billions of dollars of taxpayer money could be saved and we could put
thousands of civil servants out of work. Let's not be hasty!
In the meantime, though, congr
Derek,
In addition to what Murtuza has said, you'll also need to set up your
product catalog with the products set up in the same classes that you are
importing into (i.e. BMC_ComputerSystem) before you populate the CMDB. If
you don't - you'll get menu pattern matching errors.
Good luck!
Cin
Title: RE: DOD Remedy User's Group (formerly SSO)
**
James,
Maybe it hasn't happened because a lot of us are
contractors and our companies don't want to spend the money for a RUG or allow
us time to spend our time trying to organize or host one.
Just a thought.
Neil "Sully" Sullivan
Reme
First, the overall structure of the database schema is completely
different. From within the AR System, the core tables are actlink,
filter, etc. One the Magic side, there are a couple of types of core
tables, starting with NAMSys, and then SMSys.
The 'user' tables are also different, as withi
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