From 7.0.1 release note, page 43:
Compliance for 2007 Daylight Savings Time changes
AR System 7.0.01 will recognize the change in Daylight Savings Time in 2007.
--
Jarl
On 11/1/06, John Whistler <[EMAIL PROTECTED]> wrote:
Since daylight savings will be extended in 2007 by 5 weeks, has anyone
a
Restated:
If I log into remedy, as a support staff member of Help Desk. I should see
a table of Calls that were Auto-Assigned to the Helpdesk with no particular
assignee.Or another way to say it, is "My groups unassigned calls"
I'm also not sure what form to grab from HPD:Heldesk or SHR:Conso
Remedy has stated that they plan to have something in place before next
March to better deal with the time change situation(s). I don't know what
that will be.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Whistle
Since daylight savings will be extended in 2007 by 5 weeks, has anyone
already looked at any possible impacts to Remedy?
_
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Title: Job: Remedy Developer Required in Australia - 1 year contract available
**
We have an opening for a senior Remedy developer in either Melbourne or Sydney, Australia. This will be a one year contract with an option to extend beyond that.
The developer will be providing 3rd level su
Hi all
I'm looking for information on reading values from a spreadsheet (in an
attachment field) and storing them in predetermined fields.
There's only one record to worry about (the current one) and the values
will be stored in known cell references.
I've managed to muddle my way through OLE
Can you restate the following? Then maybe we can help.
"shows Unassigned HPD and CHG requests, for only the person that is
logged into Remedy User"
Observations:
- an unassigned ticket is an unassigned ticket, regardless of who is
looking at it
- unassigned to a group? an individual? both?
Axt
Title: RE: CMDB Classes
**
Hi Robert
Thanks for the comments – it IS fun.
Thread # 1 – remember, individuals
can be ITIL certified (which I think you’re referring to), but so can
toolsets (like ITSM 5.5 and ESS). They are separate certification processes.
And having gone through t
**
Hello All,
I was wondering if anyone could show me some sample code of pyARS performing an ARCreateEntry(). I can not figure out how to configure the fieldList.
The input is supposed to be a tuple of (ID,value) pairs. The problem is when the call is made the helper function that is supposed
Hello all.
AR Server 6.03
Helpdesk App 6.0
Having trouble with a Qualification:
I'm trying to create a table on my support form that only shows Unassigned
HPD and CHG requests, for only the person that is logged into Remedy User.
Any suggestion?
_
Hi paul,
were you able to get a solution for the issue you had circulated in the
arslist.
regards
balaji
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
Hello All,
I am trying to replace a new line character in a character field using a
set fields action in remedy and while doing so the entire field gets
replaced with blank .
i have tried all solution in the arslist but no help
REPLACE($Short Description$, RIGHT("
", 2), "")
REPLACE($Short D
Title: RE: CMDB Classes
**
OK, I’ll chime in on this thread,
because it is mixing subjects, and honestly both of them are FUN.
THREAD # 1 (not real topic)
ITIL “Certification” is just that.
Certification ON THEORY. A theory of PROCESSES. Just because you are an ITIL
SHOP, you do not ne
Title: RE: CMDB Classes
**
David:
You have a valid point. I would consider ITSM 5.6
compliant (it was basically a rework of 5.5 to move BMC's fields out of the user
number range) and ITSM 6.0 not.
Getting the CMDB compliant may take major effort on BMCs
part.
James McKenzie
L-3 GSI
Title: RE: CMDB Classes
**
James
No. The bit I am objecting to is
your assertion that going to one class (or two classes or 1000 classes) will
make it not ITIL compliant. This is not true.
One other point. The only version of
Remedy ITSM that I can find that is ITIL certified is
Title: RE: CMDB Classes
**
David:
I think that you now understand what I was trying to get at. If you have a homogeneous environment, you can use one and only one class. Otherwise you should use only those classes you need. No Java programs, no need for J2SEE classes. No database server,
**
You are not alone...
Granted we switched from Express to Basic... but the support staff
shouldn't be any less smart... should they?
Gotta love management... we switched because I didn't ask for much
support Now I'm in the middle of an upgrade, need more support and it isn't
as good
Title: RE: CMDB Classes
**
James
There are about 40 ITIL certified toolsets
on the market, each of which will have its own CMDB which is ITIL certified and
based on ‘ITIL best practices’. They will all have very
different structures. Remedy’s Atrium CMDB is not THE CMDB, it is
an exam
Hmmm...
Maybe now is the time when I chime in about my licensing ticket submitted
on the 23rd.. which is still sitting in the "New" state with no response
or activity...
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"Meyer, Jennifer" <[EMAIL PROTECTED]>
Sent by: "Action Reques
Erm, it appears Doug Mueller is watching the list avidly. When he saw
my last post, he sent an email to Remedy licensing, which triggered both
an email and a phone call to my desk while I was in an office costume
competition.
The moral of the story--Don't whine unless you really want Doug to do
s
We have several pop3 incoming email accounts that remedy reads and
processes. The problem we are having is that if a user takes a screen shot
and pastes it into the email then the screen shot will get lost in
translation of the email in remedy. Attachments work fine if they make a
file of the
**
Lisa,
This package *should* respond to the 'Reports' menu item within each console, e.g.
Change, Problem, Incident, SLM, Asset. I do not have our system completely configured
at the moment, and reporting capability has not been heavily used here on campus--yet.
Short answer--a separate ve
Title: RE: CMDB Classes
**
David:
So I've been told.
I believe that the CMDB is based upon best practices through ITIL. However that being said, if you reduce the CMDB down to one class you defeat the purpose of having one, unless you have only one type of device in it. In my case, I wo
Title: RE: CMDB Classes
**
James
That is not true. ITIL does not say
anything about how you should structure your CMDB or classify your CIs. ITIL
defines terminology, suggests roles and gives general guidance on best-practice
for certain processes, like who can modify CI records, appro
Title: RE: BMC Support(less)
**
At times when I'm on hold, I get the feeling I am playing Musical ACDs (like Musical Chairs). The hold music changes every 60 seconds, giving me the feeling like I have been routed to the next Call Center's hold queue. I agree that the quality of information p
**
So how can I play with
it? (We are new to Crystal). Do I need to download a version of
Crystal reports to use these components?
Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Don McClureSent:
Tuesday, October 31, 2006 2:54
**
Lisa,
These are the Crystal Report components of the 7.0.x User Tool. The size as installed on my machine
is running 228.00MB.
Welcome to the wonderful world of 7.0...
Don McClure, P.E.
Systems Engineer
University of North Texas
[EMAIL PROTECTED]
**
>>> "Kemes, Lisa" <[EMAIL PROTECTED]
Title: RE: CMDB Classes
**
Hello
fellow listers!
Not
sure when this was downloaded (with User/Admin 6.3 or User/Admin 7.0.1), but
now I have a 200+ MB item in my add/remove programs called
Crystal11_Redistributables. I would like to test this out, but can't get
to it anywhere (Program F
Title: RE: QUESTION: MENU - NOT LIKE
**
Thad:
Thank you for the clarification. I will add that if you are looking for items in a Push/Set Fields within a filter, you can force a table scan by using LIKE rather than another qualifier (equals, greater, less than.) Again, if you have NOT inde
Title: RE: CMDB Classes
**
Kevin:
You can go to one class, but that will not be ITIL complaint and may make matters worse.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer
Sent
Been trying to upgrade an arsystem.lic file on the support site for a
couple days. When I attach the license file, I receive the following
highly informative and useful error message:
Filter/escalation 'set field' process returned an error. [ARERR 38]
;-/
Jennifer Meyer
Remedy Support Engineer
Title: RE: Remedy Support Site - Fixed? Endless Loop
**
Bob:
Service Help Desk for the EnterpriseAnd ARS is there, you have to look for it. Welcome to the new way of doing business.
James McKenzie
L-3 GSI
From: Action Request System discussion lis
Title: RE: BMC Support(less)
**
Richard:
Support has not been offshored as much as it has been automated. I am very pleased when I get a human on the phone with the quality of service provided by BMC.
James McKenzie
L-3 GSI
From: Action Request Syst
**
Hello Ananthakrishnan, I am Tim Richardson, of Remedy Edge, LLC. I currently have three developers on staff, two located in Hyderabad and one located in Pune. I also have a Remedy API programmer (also in Hyderabad) If you are open to a sub-contract arrangement, please let me know.
**
Hi Kevin, We are also rolling out ITSM 7.02 and here's some thoughts about the consolidation of everything into one class: Certain discovery tools...when integrated through EIE are pre-configured to pump their data into the appropriate classes...so...a tool like Marimba would pump a Serv
Title: Re: multiple attachments in pool on mid tier? (solved, kinda)
**
Hi Craig,
OK, I know I said I was gonna drop the investigation because it was not my application but you were SO positive about it that I could not resist exploring further.
In case it was a browser thing (had only tri
**
When I get someone from the actual support center in CA, the help has been very good. God help me if I ever have to depend on the overseas support centers for a critical issue, though - I haven't seen that competency at work there. All I have ever received from them are pleasant platitudes tha
**
Wonderful,
Opened a few tickets with BMC support and getting very
canned/scripted responses back that provide little-no-help. I’m so glad
support has been offshored…:/
Anyone else seeing this or is just my bitter self?
Richard
__20060125___This posti
**
Quick and dirty answer ... use the request.getParameter
function of JSP
http://server/arsys/shared/changerequestform.jsp?ID=123456 (additional parameters would be passed as
¶m2=b¶m3=c )
changerequestform.jsp file:
"/>
If you
want you can define variables to ho
**
This thread is about Menus and in that
context what James says is true.
However, because you (Guillermo) used
the phrase "Run If" in your email, it makes me think that you
are thinking of Active Links and Filters (or maybe Escalations). Since
Active Links and Filters basically operate on indi
We are rolling out ITSM 7.x in 5 weeks and the last major hurdle we have in
our UAT is CMDB. The feedback from our users and management is the 68
classes are too confusing and they want to simplify. I recommended getting
the list to 10-15 classes, they went the extreme and said they want one
**
This morning while trying to get to the knowledge base area of the support site, I got an error saying I was logged on from another location while I was not. When I got irritated enough by that after a number of tries, I attempted to submit a ticket. Under products, there was no mention of the A
**
Hi Fred,
The issue here is how to pass the parameters
from the url to the jsp file. We use jsp file because we don't want
to show the username and password on the url.
Example url:
http://server/arsys/shared/changerequestform.jsp
Example changerequestform.jsp file:
vhc"/>
:BULK:Reque
**
Hi Eric,
Very interesting I will try it.
Thanks.
George Tsai
IT Systems Architecture - Process Automation Initiatives
Walgreens Co.
847-914-5210
"Eric Cleereman (IT)"
<[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
10/27/2006 02:56 PM
Please respond
When the PDL updates are shipped, the data gets loaded into staging
forms initially (PDL:ESID:xxx) and from there is pushed to the forms
that are actually leveraged by the ITSM suite. There is logic on the
staging forms to create relationships and other necessary stuff. If you
were willing to
I just logged into the Remedy support site and proceeded to submit a new
Issue. I received an error message "You may not submit an Issue
directly to BMC Support. Please contact your Support Channel (WIPRO
LIMITED) to have them submit an Issue on your behalf (ARERR 356226)".
Ok, no problem, I will
There are supposed to be some extension packs from BMC as well as other
vendors. Have you checked with BMC ?
Some of the come with other applications that integrate with Remedy such a
network/server monitoring.
Rgds,
Chris
__
**
Is it possiable to connect to more then one LDAP source from a 6.0.1 server? I have users logging on from 2 different domains that need to authenticate to seperate servers. How would I set this up on the Remedy side?
Access over 1 million songs - Yahoo! Music Unlimited Try it today.
__200601
Title: RE: QUESTION: MENU - NOT LIKE
**
Alfredo:
Yes. LIKE will force a full table scan as you are looking for part of a word. HOWEVER, that being said, Group is much different as the text value is converted into a numeric and then searched for. This may NOT force a table scan but I don't
Title: RE: Upgrading and switching platforms at the same time
**
Axton:
Don't have an answer to your question. I think this is one for the folks at BMC.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
Michael,
I am in the same boat as you and I am sure many other people are as well.
BMC boasts of 10,000+ entries in the DSL which is marketing. As you have
noticed many of the entries are pretty useless as they are freeware,
shareware or outdated (DOS, Win95, Win98) applications.
One option ma
Michiel,
You hit the nail on the head with your second option - I will take a
look at Aeroprise.
Thanks,
Sharon
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Tuesday, October 31, 2006 2:33 PM
To: ar
Hi Kelly -
Thanks.
EIE.cfg was actually set to 5 minutes before I started having these
issues. Set it to 1 to see if I could get something more kicked off, and
backed it out to 200 to see if things would "catch up". Starting and
stopping the service did nothing. Only thing that enabled e
Sharon,
Your e-mail was not really clear to me; what are you trying to achieve?
If you want to discover assets on your network (wired infrastructure)
you could try using a discovery tool, such as Microsoft SMS or BMC
Discovery Express and loading the results in AST:Asset.
If you would like to us
**
We are interested in replacing the Palm Link to count
our company inventory.
We don't have a wireless infrastructure and need to
perform the count with a wired
infrastructure.
We do not have the Asset
module but are using the AST:Asset form to hold the companies fixed assets.
Hi Fabien,
Note: bellow steps are theoretical and logical and hopefully it will work
with you smoothly. Good luck.
Try this, remove the alias name of the second new server (remedyservb) and
restart the server. Don't forget to update mapping of the Load-Balancer
server to point to remedyservb.
**
All,We're running Crystal X against our AR servers, got an issue with a report that gives inconsistent results against a (relatively) static data set.First time you run the report, it comes up with the wrong results. If I then either add a blank line or remove a blank line from the formula bein
Check the thread "Set path from local PC" from last July. You can look
this up using the archives at http://www.arslist.org or you could try
an aggregation site as Nabble:
http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html
Kind regards,
Michiel
On 10/30/06, Rolf Cooke <[EMAIL PROTE
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