I believe the enviroment variable is ARTCPPORT not AR_TCP_PORT
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Netcool 7.1 +
Carey,
Maybe in this case, WE ARE QA?
On a good note, we did go the installation executables path. We
upgraded our ARS, Email, and Flashboards 6.3 P18 to ARS 6.3 P20 on a
Windows 2003/Remote SQL Server environment. We uninstalled Mid-Tier
7.0.0 Patch 1 from our Windows 2003/IIS/Servlet Exec ser
Hello Ben,
I looked at the Configuration Guide's list of the parameters related to area
and notification and this is what i found:
Option:
External-Authentication-Return-Data-Capabilities
Description:
A bit mask that allows you to specify the return data capabilities for the
current AREA plugin
I did want to mention that Firefox 1.5 and above is currently supported
on Mac OS X (as is Mozilla). Just want to make sure that folks don't
think that there is no "Remedy support" on Mac OS X. The conversation
here has been about Safari support for AR System.
Thanks,
-David J. Easter
Sr. Produ
I may be a bit confused here ... Since you have a filter to do your work
you can have it fire on any modify or submit. If you only want it to
fire for a specific process then you can create a Display Only field
that the perl program puts a special value in when modifying the record
and have the fi
If you'd submit data with ARSPerl this is being treated as any other
method of data entry. That is, the filter will fire depending on the
Run If qualification and the Submit / Modify / Merge checkboxes.
--
Michiel
On 1/30/07, Tom L <[EMAIL PROTECTED]> wrote:
Does anyone know how to fire an AR f
I figured this out. Thanks
On Jan 30, 1:46 pm, Tom L <[EMAIL PROTECTED]> wrote:
> Does anyone know how to fire an AR filter using arsperl? I have a
> webform that is submitting data. I created a filter to encrypt the
> data from one field and I need to fire the filter from arsperl. Any
> comments
That's actually a question to which I don't know the answer. Would there
still be enough C/S traffic for the server to know that the Active Link has
run? How much impact would that be on the server, since a form's Active
Links are cached with the form to the client?
Anyone? Bueller?
Rick
Overheard at the daily BMC support team meeting: "Maybe if we leave the
new tickets alone long enough, they'll find the answer on the arslist and
figure it out for themselves. Then we can follow-up with them in a few
weeks, as the issue is probably solved. Make sure you offer help though;
jus
Part of me wants to say 'you can't'...because filters run on the server not
the client...and your arsperl program is a client. I would think that you
would create the filter to fire on submit...and then have arsperl perform
the submit...the server should take care of the execution of the filter.
A
Hi, John:
"Now there is the issue of trying to activate/deactivate the interval so
it only runs when needed."
It will stop when the qualification is no longer met. ($FIELDLABEL$ =
"myfieldlabel")
There is no need for an Active Link guide. I tested it without one. It
starts and stops as desir
Well, there are defaults that come with the connector... but I have API
logging on the server and am not even seeing netcool attempt the login,
even though the netcool adapter says "connected sucessfully"
The schema provided with netcool has been imported, and is named correctly
-- and the netc
We have portmapper, and fixed TCP. Netcool is using the AR_TCP_PORT
setting, just to rule out portmapper weirdness
Netcool logs show sucessful connection, but it shows the same message when
we put in a bogus server name.
We've opened a netcool ticket...
--
Tony Worthington
[EMAIL PROTEC
Have you tried creating a true Oracle view of the MSSQL and then creating the
view form on that Oracle view
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bezhenar, Dmitry
Sent: Tuesday, January 30, 2007 11:57
Rick,
Is it that much of a performance hit if the SET fields is done on the
CURRENT SCREEN of the AL?
I mean, there should be no DB request for this action and anything that
would process a count would use some CPU time. Correct?
John J. Reiser
Software Development Analyst
Remedy Administrator/
Hello,
I haven't had much occasion to use the log analyzer very much, and I want
to make sure I'm interpreting the results correctly as part of thread
tuning. In determining if I need to increase my threads, which column is
more important, the "AVG Idle Time" or the "MIN Idle Time"? I can see
hah,
Today must be queue clearing day. I got the same thing on a ticket I
opened on the 19th that hasn't been touched.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A.
Sent: Tuesday, January 30, 2007 9:12 AM
I bet you're right about that, Roger. I agree that they didn't anticipate
that so many customers would see ITSM 7 and say "...not so much - we'll
stick with v6." If they had asked the customers or consultants, we could
have told them that would happen.
More BMC arrogance, in thinking they k
Perhaps BMC should update its web page to more accurately describe for us
their definition of various terms which we've come to believe mean
apparently different things. Just to be sure that the expectations of those
in the real business world are in line with what BMC feels is reality.
I would p
I've found a workaround by myself. (-:
Only upper-case columns are visible this way.
Thank you.
Kind Regards / C ?
Dmitry Bezhenar
From: Bezhenar, Dmitry
Sent: Tuesday, January 30, 2007 8:57 PM
To: 'arslist@ARSLIST.ORG'
Subject: Error while creat
Dumb question:
Do your ar server running with tcp port?
What does the netcool logs say?
--
Jarl
On 1/30/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
Has anyone had any success using the linux Netcool 7.1 v5.1 adapter
against an ARS 7.0.1 server?
We've tried both the 6.3 and 7.0.1 api's and
Hey, if they were using ITSM 7, you would find that all of your requests
were not only Status=New but stuck "In Process", meaning that they
failed to create incidents and are stuck in the system. BTW, when that
happens, a transaction rollback just took place on your SQL database
server! In your cas
Does anyone know how to fire an AR filter using arsperl? I have a
webform that is submitting data. I created a filter to encrypt the
data from one field and I need to fire the filter from arsperl. Any
comments would be appreciated. We're running ARS 6.3 and Iarsperl
1.83.
Thanks in advance
__
Have you written the filter that is supposed to write a direct sql to the
netcool's table within the AR System database? I forget the default name of
that table..
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Tony Worthington <[EMAIL PR
Thanks to all who replied to my post. I guess we can hope that with Safari
3.0 (Leopard) Remedy support will come back to Mac OS X.
Gene
> From: John Baker <[EMAIL PROTECTED]>
> Organization: J System Solutions Limited
> Reply-To:
> Newsgroups: public.remedy.arsystem.general
> Date: Tue, 30 Jan
Hello List,
I've set up a connection between ORACLE and MS SQL server using tg4msql.
Now I'm trying to create a view form directly on the MS SQL table ([EMAIL
PROTECTED])
After clicking on the "LOAD" button it shows me the list of fields and I choose
the unique identifier.
When I click the "C
My bad, the solution below had already been given in one way or another.
Sorry, not caught up on my email, yet.
Michelle
From: Lucero, Michelle - IST contractor
Sent: Tuesday, January 30, 2007 10:47 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Workflow
Hi, PL.Sa
Was this release tested? No sarcasm intended.
A customer should reasonably expect that before QA (Quality Assurance)
gets their hands on a patch that the "release" would be finalized and
any problems that QA finds would be fixed (and spawn a new release set
to be retested by QA) before it is rel
Hi Michael,
Thanks for the information. That is what I am also doubtful abt. I
would surely check abt. that.
Rgds.,
Frank
On 1/22/07, Luttmann, Michael W Ctr 21 SCS/SCBBN <
[EMAIL PROTECTED]> wrote:
I would check with your Exchange administrator(s) and make sure that the
Exchange Ser
Amen!
You're preaching to the chior brother.
Ben
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Tony Worthington
Sent: Tuesday, January 30, 2007 9:21 AM
To: arslist@ARSLIST.ORG
Subject: OT: (ISS, 3-Medium) SupID:XX (rant)
I love these ticke
I still can't get it to work on Windows even with the newer files. For
some reason it doesn't try to log in to the database using ARAdmin and
instead seems to pass a null value to SQL Server.
Hopefully support gets back to me with a solution because it would be
nice to have enough confidence in t
I think it is due to the fact that since they decided to re-design the whole
thing and did not anticipate having it work with 6 that they left out
datapoints and workflow logic that 6 uses and now they have to re-invent the
wheel. I would think that the Remedy Sales holdovers would have suggeste
From the document:
http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-201_Building_Your_Own_BMC_Remedy_AR_System_v7_Applications.pdf
›Do you really need 1,000 fields on that form?
›If a field is never visible, don't put it in view.
›Use temporary fields wisely, and don't be afraid of re
Again, there is a performance price for the Interval, especially if multiple
users will be doing it at the same time. If it's a price that you can pay,
then go for it.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent
It is still being released :-)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, January 30, 2007 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issues since patch #19 or #20 - Uh-Oh
**
When was this patch released?
Well it does have to do with April 1st of this year (Since that
is the date that DST would have changed in 2007) if that helps
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, January 30, 2007
Why attend the conference in Prague, its old news
"Designed specifically for our customers throughout Europe, this event
will feature the most popular sessions from BMC UserWorld 2006 San
Francisco."
--
Jarl
On 1/30/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
http://www.bmc.com/userwo
Hi, PL.Saravanan:
I have a suggestion, but it might be a performance killer.
Create an active link that fires on Interval every 3 seconds, where
$FIELDLABEL$ = "my field", that sets your counter field with the length
of the text. Or, with the Field Size - length of the current text.
Exampl
Has anyone had any success using the linux Netcool 7.1 v5.1 adapter
against an ARS 7.0.1 server?
We've tried both the 6.3 and 7.0.1 api's and neither work. I have on API
and user logging, and there are no connection attempts from netcool.
I won't go into specifics as this will quickly drift to
All I can really contribute to this conversation is that I absolutely
100% hate the CMDB. It makes adding fields to the asset records a real
PITA!
In an environment where we have all been used to being able to customize
to the needs of our organizations, this is cumbersome and clunky.
It dra
When was this patch released?
Axton
On 1/29/07, Shellman, David <[EMAIL PROTECTED]> wrote:
As you stated the installer files have not changed it's the addition of
files in the files directory. It only effects those that want to copy the
binaries and library files.
For folks that downloaded
Darshana, Rick, Dan & Saravanan,
The enhancement request for the full client and the Midtier would be
great but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields on
interval that counts the length of the current field
I thought of one way to make the counter work...you can use an active
link that fires on gain focus of the field and on a 3 second interval
and sets your counter field based on the LENGTH() function. I haven't
thought about it long enough to figure out how to stop the active link
once the inter
I know what they did, Roger. I'm just not sure why it's taking so long for
them to tell us how to do the conversion/mapping.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Monday, January 29, 2007 3:57 PM
To: arsli
The bottom line is that it would have to be something that resided on the
client. Can you imagine the client/server traffic involved if it had to
have workflow or a DB trigger update a field every time a character was
typed?
Perhaps the easiest workaround would be to size your field to exactly t
I can think of two ways to do this.
- One, you make the field public and enforce permissions through workflow.
- Two, you keep the current permissions on the field you have and create
another hidden field with public permissions where you mirror the value of
the original field. Modify your n
Hello,
I am using arimportcmd in an escalation and it Works when the file is in the
remedy Server, but when the file is in another machina not in local it doesn't
work and the log has the next message:
Specified import file is not a regular text file. f:\zto_0002.csv
Loading Mapping
Colin,
One option is to have workflow compose the data into a field that the
user does have access to. (So that for that record, and for the
transaction of the Submit/Modify, the user has access to the data via
an authorized path provided by workflow.)
You could also opt to convert your "Notify"
Just use an active link that fires on interval and set to lowest value (3).
It's next to the button action.
You can outrun it if you type fast but we're dynamically updating text
fields based on entries in other fields and it works great. It may work for
you.
//SIGNED//
CRAIG J. CARTER
Europe :
"this event will feature the most popular sessions from BMC UserWorld
2006 San Francisco"
So, now we Europe's will get the slides shown that we already
downloaded, right ? Nice :-)
Suppose Praque is well worth a visit though.
Cheers, Robert
-Original Message-
From: Action Re
I love these ticket updates from support.
The ticket is still in "New" status (having been submitted 01/18/07) and
there are no updates (other than my original submission) except the
following message:
BMC Customer Support <[EMAIL PROTECTED]> wrote on 01/30/2007
07:44:05 AM:
> Dear Tony,
>
I would suggest submitting it as an enhancement request.
Rick Cook replied back in November with
"**
You could possibly do it in a View field, using either some OLE or Java
function. That would be my best guess. I can't think of any native ARS way
to do it.
Rick
I concur or
It so
http://www.bmc.com/userworld/
BMC UserWorld 2006 in San Francisco generated enormous excitement
throughout the IT community. It was the most comprehensive user event BMC
has ever produced, with over 200 technical and business sessions, keynotes
by BMC executives and industry luminaries, a full
Hello,
We have recently upgraded to v7 of ARS (from v4.0!!) which was done
via a new install. Obviously lots of things have changed between the
two versions, but there is one thing I dont seem to be able to nail.
We are intending to use mid-tier to allow users to submit and review
their
own ti
Hear hear. I just had to do this exact thing yesterday. Someone call
him. :-)
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
John Baker <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
01/30/2007 02:57 AM
Please respond to
arslist@ARSLIST.ORG
To
arsli
Did any one found solution for the question below
With Regards
PL.Saravanan
BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[ma
Carey,
Actually, you're wrong. Safari is probably more standards compliant than IE -
it's built on the KHTML rendering engine.
It's not hard to make something work with all browsers, bearing in mind that
all browsers deviate from the standards in some way. BMC have simply chosen
not to, I ass
Hello,
I often wish a complete set of API libraries for all platforms was readily
available. I tire of putting together a set by pulling apart installation
sets. Given the sheer amount of C libraries shipped with the Java jars, it's
becoming increasingly difficult to figure out what's relevant
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