Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

Thanks Chris... Thats what I was looking for.. The other info I got too was useful.. Thanks to all who responded.. Cheers Joe - Original Message From: strauss <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, April 5, 2007 5:49:21 PM Subject: Re: ARS 7.0.1, CMDB 2.0.1 and

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

All of my Windows 2003 Enterprise servers (R2 for web servers) are at Sp1 except for the newest one I just installed for RKM 7.1.01, which I brought up at Sp2. All of my SQL Server 2005 installs are at Sp2. There is a mix of x86 and x64 servers for both OS and SQL Server. Christopher Strauss, Ph.

Re: Adding a Value to a DropDown Character Field

Norm, Greetings from Ohio! This isn't the cleanest for your users, but if they reselect something (so that the value is highlighted), they can right-click and select cut. Hope this helps, Michael From: Action Request System discussion list(ARSList) [mailto

Re: Adding a Value to a DropDown Character Field

You need to add as choice to the menu and add workflow to clear the field on menu choice. Or use 7.x client. Clear functionality was added to that version for these situations. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request Syste

Adding a Value to a DropDown Character Field

Hi everyone: If you have a character field with a menu attached to it, you can select dropdown as the Display Type and then the user must populate the field by selecting a menu value from the dropdown. That is, users can no longer type a value in the field anymore. However, when Remedy genera

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

We have WIN2003 Server and MS SQL 2005 I do not know the patch levels. The DSL install with Incident took about 2 hours. I had everything installed within 4 hours. ** See what's free at http://www.aol.com.

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

Chris, Thanks for your response as well.. I guess I wasn't very clear on what I meant to ask but I'm glad I asked it the wrong way to start with.. I didn't know about CMDB patch 003. I was more interested in what patch level my Windows 2003 server ought to be at (Service Pack 2??) and what pat

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

The email engine will cause problems with the install unless you either install it last or turn it off and make it manual. When the install software tries to restart the AR server since the email engine is trying to be started also the install software does not get the confirmation that the s

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

Saby.. Thanks for cross checking the order of my install.. By patches I meant Win 2k3 patches and MS SQL patches.. We are contemplating on SP 2 on Win 2K3.. Would that be good? Also what patch would be best for SQL 2005.. If its a remote client, should the client be patched as well? Sorry abou

Re: Question about server group setup

There is a white paper that describes the process in detail. the name of the document is " Using a Hardware Load Balancer with BMC® Remedy® Action Request System® 7.0" You can ask support to provide you with the ARS 7.0.1 Hotfix if you don't want to wait for patch 2. the floating license issue

Re: direct access through URL ... how to catch the values onto a form ... RESOLVED

Hi Micheil, many thanks for your feedback. Combining your comments with what I found at http://www.remedy.com/customers/dht/archive/07-05-2005_C.htm gave me the resolution of my probleme. Happy Eastern ! Serouche Michiel Beijen wrote: Hi Serouche. You can achieve this as follows: * create

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

In order... ARS 7.0.01 Patch 001 Admin and User 7.0.01 Patch 001 (do not install Crystal Reports part of User or you cannot uninstall it) Email engine 7.0.01 Patch 001 Mid-Tier 7.0.01 Patch 001 Flashboards 7.0.01 BMC Atrium CMDB 2.0.1 Patch 002 (there is now a Patch 003, supposedly) Approval

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

Joe, The install order is 1. ARS + componenets (email engine, mid-tier, flashboards) 2. Install CMDB (CMDB 2.0.1 Patch 3) 3. Approval Server 4. Assignment engine 5. Install the application licenses 6. Install applications (Problem, Incident, Change, Asset) As for patch levels, ARS 7.0.1 Patch

ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

Wanted to know what is the latest patch levels you are running at if you are on Windows 2003 and using MS SQL 2005... and have: ARS 7.0.1 Email engine Mid-Tier 7.0.2 BMC Atrium CMDB 2.0.1 Incident Management Problem Management Approval Server Change Management Asset Management SLM Wanted to know

Re: HELP - Building EXTERNAL table qual using table loop

Eli, What I had to do was add a zTemp field, set it to " and then as I build my qualification, I would call the zTemp field whenever I nneded a double quote (") Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beha

Re: HELP - Building EXTERNAL table qual using table loop

I think you use 4 Quotes...one to start the string...two to represent a single quote within the quoted text...and a 4th to close the text string "'Manager*' = " + + $col_MgrName + _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fra

Re: Execute active link or filter of specific time of the day

Or just build the $WEEKDAY$ keyword into the qualification. You might want to break it out into two separate filters--one that runs Mon-Fri and another set to run Saturday or Sunday. The qualification would be something like... Run if... ('Create Date'>=($DATE$+(60*60*18)) AND 'Create > Date'<=

Re: HELP - Building EXTERNAL table qual using table loop

I was just looking at your original posting.. yes you tried everything but the right one :-) I didn't notice you had put down all what you tried.. This would be the correct one... the only one you hadn't tried.. "'Manager*' = " + + $col_MgrName + Joe - Original Message From

Re: HELP - Building EXTERNAL table qual using table loop

Perfect...I think I tried every combination of double quotes except that one. Works like a charm. Thanks Joe! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, April 05, 2007 12:32 PM To: arsl

Re: HELP - Building EXTERNAL table qual using table loop

I believe you need to include three sets of quotes for each one: "'sddsdsdsd' = """ + $Status$ + Also, you may need to store the column data in display only fields and then use them in your qualification. I remember having an issue where I was referring to the column and the table looping w

Re: HELP - Building EXTERNAL table qual using table loop

Eli, Have you tried to put the double quotes within double quotes??? That has worked for me.. Write to me offline if you still cannot figure how to include those double quotes before and after the $col_name$.. Joe - Original Message From: Eli Schilling <[EMAIL PROTECTED]> To: arslis

HELP - Building EXTERNAL table qual using table loop

So I need to build an EXTERNAL qualification using a table loop. When the user opens a form there is a hidden table that looks to another form to determine associations. The table loop builds a list of these associates into a qualification (i.e. ['Manager*' = $col_MgrName$ OR 'Manager* = $col_Mgr

Re: Execute active link or filter of specific time of the day

Ok...that's what I figuredI recommend you go back to my original reply to this thread and look at using Business Time functionality instead of building the qualification into the Filter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] O

Re: Execute active link or filter of specific time of the day

Thanks for all the replies... It's working now for time between 6pm - 6am the next day... I have another challenge if you guys could help me out again... I need to add the weekends on that qualification... I need to execute it if it's between 6pm - 6am the next day on Mon-Fri and from 12am - 11:59

Re: Execute active link or filter of specific time of the day

"a" is the problem. "b" isn't an exact time, but rather two ranges (he used < and >, not =). I suspect that we may have different interpretations of the question. As you, I read it as "how to make the Active Link run at specific times?", which requires an Escalation (or something pretty unusual)

Re: User tool abruptly closes the session.

Are you getting an error message or anything in the event log on the local system? Is this happing on a windows system? Did you try to run the user tool on the AR server to see if there are issues? Could it be a network issue? Workflow that's running that's closing all windows. Logging? Da

Re: Execute active link or filter of specific time of the day

Yes, it would work if a) there is a corresponding trigger event and b) the trigger event happens exactly at the time specified. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert [EMAIL PROTECTED] Sent: Thursday, April 05,

Remedy Integration With Team Foundation Server

Does anyone have any experience with integrating Remedy with Team Foundation Server? If not, has anyone heard of integrating them? I would appreciate all thoughts. Regards, Shawn Rosenberry RSP (Contractor) Senior Applications Developer, TechTeam National Institutes of Health _

Re: Question about server group setup

Robert, There used to be a white paper for doing this on the Support site. You will have to make a couple of changes to your config file on each server. Also, you will have to give each server the same alias name so that when workflow is sent out with links, they are not dependent upon which s

Re: Question about server group setup

I would add a few things: Make sure that all of the paths to any called executables, macros, etc. are the same on both servers, so that workflow won't break. If you use any installed applications, ensure that you set up the order of precedence in the AR System Server Group Ranking form. Turn of

Re: Execute active link or filter of specific time of the day

I would think either Active link or filter would work with this qualification ($TIME$ < "6:00 AM" OR $TIME$ > "6:00 PM") -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Wednesday, Apri

Re: direct access through URL ... how to catch the values onto a form

I think the same logic could be applied on the "main form" without the need for a "display only form" too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 4/

Re: Question about server group setup

You will also need to make sure that you add entries in the AR System Server Group Ranking form. In here you need entries for all operations used by the AR Server and you need to specify the server that will be the primary server for that operation. For example, only one server should process esc

Question about server group setup

We are going to create a server group for our production environment including 2 servers. Currently our users connect via the server remedy.domain.com, if we create our server group as remedy, with they still be able to use remedy.domain.com or do that have to modify it? And just as a sanity ch

FW: User tool abruptly closes the session.

Hi All, Please, Can anyone throw some light on this. Thanks in advance. Regards, Girish. > __ > From: Thimmanna, Girish > Sent: Monday, April 02, 2007 10:59 AM > To: arslist@ARSLIST.ORG > Subject: User tool abruptly closes the sessio

Re: set runmacro to use a private server

I think you can set an environemnt vaiable called ARRPC=??? before you the program. On 4/5/07, Michiel Beijen <[EMAIL PROTECTED]> wrote: Roger, I take that you mean private server thread? Actually that is a pretty good question, there is a -r switch for the rpc port number for arimportcmd but

Re: LogAnalysis.zip @ www.mattreinfeldt.com

Could it be that you did not transfer them as ASCII via FTP from a Unix host? That way your linefeeds would be corrupt, and that will give the analysis utility a hard time... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTION

Re: direct access through URL ... how to catch the values onto a form

Hi Serouche. You can achieve this as follows: * create a new display only form * create a field on it to store the EID and some for the user and group * point the url to this display only form and populate the EID field * create workflow to find out in which group the current $USER$ is, g1 or g2

Re: Regarding installation of CMDB 2.0.1 / Incident Mgmt 7.0.2

Hi, Do you have the Remedy Email engine installed as well? I had similar problems with an installation and they were solved when I stopped the Email Engine process manually. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS

Re: LogAnalysis.zip @ www.mattreinfeldt.com

Hmm... that's what I was trying to do. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, April 04, 2007 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: LogAnalysis.zip @ www.mattrein

Re: Case ID just submitted reflect to quickly at the bottom status bar

Hi David, et al., Is it just my imagination, or did this functionality stop working in the mid tier somewhere between 6.0.1 and 6.3.0 patch 20? We've had to add active links firing After Submit to display a message containing the Request ID so our web-connected end users are assured that their

direct access through URL ... how to catch the values onto a form

Dear listers, probably on my last post I wasn't clear enough. So here we go trying to be clearer: ARS 6.00.01 patch 1454 mid-tiers 6.03 patch 13 I have a form with 3 views : A, B and C I have 2 groups of users: g1 and g2 I would like to provide my users the same hyperlink with values such as

Re: set runmacro to use a private server

Roger, I take that you mean private server thread? Actually that is a pretty good question, there is a -r switch for the rpc port number for arimportcmd but there does not seem to be one for runmacro. I guess it should be pretty straight-forward for BMC to incorporate that in the program... I'm

Regarding installation of CMDB 2.0.1 / Incident Mgmt 7.0.2

Hi All, I am facing the following problem while installing CMDB 2.0.1 and Incident Management 7.0.2. After all the installation is done, the setup gets stuck and the following message is displayed for a long time, "Restarting BMC Remedy Action Request System, Please wait". The setup doesnt pr