ardbc file system plugin for version 7

Hello I try to setup the ardbc file system plugin for version 7 using the version 5 code I compile with arapi70.lib and add Plugin: ardbcfs.dll to the ar.cfg file and reboot the Remedy service when I create a Vendor Form I don't see the the entry RMDY.ARDBC.FILESYS where is the problem? Thank

Re: More Server Groups

So are Virtual Environments supported by BMC? Has anyone else used them? Matthew L. Wollman Supervisor of Faculty Staff Help Desk Services Faculty of Arts Sciences Computer Services Office (617) 496-8947 Cell (617) 285-6952 [EMAIL PROTECTED] -Original Message- From: Action Request

How to put an Environment indicator on the Remedy User window frame

Hello Everyone, I hope you are doing well. My question is how to put an environment indicator on the Remedy User client window frame. A lot of times, I like to have both Test and Development running on the same screen to do comparisons, but I always get confused with which window is Test and

Re: How to put an Environment indicator on the Remedy User window frame

One method is to display the name of the server in a field on one or more forms. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cheung, Susie Sent: Wednesday, May 23, 2007 9:11 AM To: arslist@ARSLIST.ORG Subject:

Re: Description Field Search using %value% on HPD:Helpdesk.

Jase, There are several different utilities to analyse an SQL log available for free out there. What Susan said is correct. Turn on the SQL Logging. You can then do a search in the log for the string or use one of the utilities to look for SQL commands that take a long time to run. A good

Re: ardbc file system plugin for version 7

Check the plugin log to see if it loads. I haven't tried v7 but I seem to remember someone saying you had to type in the RMDY ARDBC.FILESYS the first time you used it. It is like the menu only shows the ones you have used not what is loaded in the system. From:

Highlighted Results List values do not match data in form

ARS 6.3 patch 20 HD 6 Windows 2003 Oracle 10g I created a Remedy view form so that I could access an Oracle view and pull the data into a new remedy form. The Oracle view consists of 3 oracle tables linked together by field DocNum. The Oracle view has a sequence number that gets pushed to

Re: Flashboards not cooperating.

All, I still have no answer on this. I built a flashboard with bar graphs, then used text fields and viertical lines to make it clear to read. They all appear to be behind the flashboard in Remedy User (6.X) but they are 'brought to front' in remedy admin. Any body know how to fix this ???

Re: Extracting Date from Date/Time Field - need help!

I've looked for a straightforward way to add an hour to the Date/Time, but haven't found that yet. Is there a function to add time to a Date/Time (that I couldn't find)? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Extracting Date from Date/Time Field - need help!

In a Set Fields Action $Your Date/Time Field$ = $Your Date/Time Field$ + 3600 3600 = Seconds in an hour ( 60 x 60 ) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Morris, Dave (MOH) Sent: Wednesday, May 23,

Re: Anyone done a TWIKI integration (display list of tickets on a twiki page)

I would actually think the hard part would be getting at the users ARS Password. Sure ARSPerl can get you ARS data (from inside perl) if you know the users username and password. So if you can capture the users ARS Password (likely by asking them for it) then you should be able to get at the

Still having problems with Flashboards, anybody have any ideas ?

All, I still have no answer on this. I built a flashboard with bar graphs, then used text fields and viertical lines to make it clear to read. They all appear to be behind the flashboard in Remedy User (6.X) but they are 'brought to front' in remedy admin. Any body know how to fix this ???

Set Field Function

All I can't seem to figure out the formula to set the first character only in a field to uppercase. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are

Re: Set Field Function

How about something like UPPER(LEFT($field$,1)) + SUBSTR($field$,1) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Thornley Sent: Wednesday, May 23, 2007 9:58 AM To: arslist@ARSLIST.ORG Subject: Set

Resolved RE: Set Field Function

Thanks so much ! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, May 23, 2007 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: Set Field Function ** How about something like

Re: BMC ITSM vs. Tivoli?

From what I heard about some TSD (Tivoli Service Desk) consultants, it was (is) very hard to find people that know KML enough to customize the TSD suite in a reasonable amount of time. It's even much harder to get KML programmers than COBOL programmers! I guess you could find Modula programmers

Re: Set Field Function

Wouldn't that be something like UPPER(LEFT(Target_String,1)) + SUBSTR(Target_String,2) Leave the optional LENGTH value off of the SUBSTR function to get the rest of the text. Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at

Re: How to put an Environment indicator on the Remedy User window frame

In the user tool, click View Status Bar (there should be a check mark next to it). In the lower right corner of the screen, it shows the server that the currently displayed form is from. A little to the left of that, it also shows you the user that you are logged in as, if you needed that

Table Field

All, Does anyone know if you can control the chunk on a table field? If I chunk by 100 and am at chunk 400 and click on the column to sort, it refreshes the entire list and brings me back to the first chunk. Any way to control this? We are using version 6.03. Thanks, Jackson

Remedy Email - the saga continues

I think I have found the source of the problem, but I want to corroborate it with other real-life users. Does anyone out there have an ARS 7 implementation (I'm on 7.0.1 p2) using the 1.5.0_11 Java SDK, and Email is working? The reason I ask is that I noticed something on Java's web page

WebService Timezone issue

Hi everyone, I wonder if you can help me with the issue. An external application calls our Remedy Web Service and passes a number of parameters, one of which is Response Time.In this example the value is Response_Time2007-05-23T19:40:00/Response_Time When I go into Remedy, the date/time in

Re: Highlighted Results List values do not match data in form

Hello Elizabeth, I saw this happen once before. It was with a remote instance of MS SQLServer though. I think it had to do with the fact that the Sequence number is not stored anywhere. It was made up on the fly. I had to resort to using a field that existed with stored data in it. Though it

Re: Remedy Email - the saga continues

The only places I used 1.5.0_11 instead of 1.4.2 are on my RKM 7.1.01 server and a couple of test machines that required 1.5. In each case I installed the SDK, which created two directories (one jdk, one jre) that each contain the jvm.dll: C:\Program Files\Java\jdk1.5.0_11\jre\bin C:\Program

Re: How to put an Environment indicator on the Remedy User window frame

Susie, I use a view field which I set with an active link if $SERVER$ = foo.com. This way I can keep definitions between the servers in sync and I do have a visible cue on dev and acceptance. -- Met vriendelijke groet / Kind regards Michiel Beijen

Re: Remedy Email - the saga continues

Rick, I didn't see your earlier entries in the saga so this may be redundant. Did you check the registry issue for Java Update5? The registry puts a 1 instead of the fully qualified directory path for the Java SDK files. snip I got this from BMC Remedy support: The root cause of the problem

Re: Remedy Email - the saga continues

I am aware that Java 1.5.0_11 doesn't update some of the Registry settings, and I took care of the ones referenced in the KB. You mentioned one thing, though. Which attribute should have the Java path in it - the (Default) (in which the path currently resides) or the JavaHome? It seems like it

Re: Remedy Email - the saga continues

Rick, The 1 needs to be replaced with the path value. In the HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_11 entry I have c:\Program Files\Java\jre1.5.0_11 loaded in JavaHome. (Default) is (value not set). Now this is a 6.3 server but it all worked fine after I updated

Re: More Server Groups

They are officially supported, and we use the heck out of them, VMWare ESX (DEV/TEST/PROD) and MS-Virtual Server (Sandboxs) Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL

Re: Remedy Email - the saga continues - RESOLVED

Support finally found the problem. In addition to the Registry settings in HKEY_LOCAL_MACHINE's Software/Java settings, which I had changed, there is one more in System/Services/BMC Remedy Email Engine/Parameters. The JVM library is set to the Java 1.4 JVM install location instead of the 1.5

Re: Anyone done a TWIKI integration (display list of tickets on a twiki page)

Carey, Thanks for the information. I understand the ARSperl part, it would be no problem to create a script. I guess I need figure out the TWIKI wrapper thing. -Geoff On 5/23/07, Carey Matthew Black [EMAIL PROTECTED] wrote: I would actually think the hard part would be getting at the users

Re: Prefetch ITSM to mid-tier

The pre-fetch fails to work when using a non-ARS admin account with a Preference Server specified in the Mid-Tier Config tool. If you remove the Preference Server setting, the process works with a non-ARS Admin account. BMC has created defect SW00261809 for the issue with a non-ARS admin and a

Re: Display Timezone in Mid-Tier after Login

Using the User Preference form is a good idea. We don't require that yet. Our highest number of users are still on Perl CGI scripts. Even if I set it using the preferences form, I want to display it to the users. I know that I can set the timezone to America/Los_Angeles in the mid-tier login

Re: Prefetch ITSM to mid-tier

Thanks - that was my experience, which I reported but never heard a reason for. I have had the most success by simply using the appadmin account since it covers just about every permission group. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center

Re: How to put an Environment indicator on the Remedy User window frame

I use the status bar - in the lower right hand corner, the UT tells you which server the focused form is on. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Wednesday, May 23, 2007 1:39 PM To:

Re: ?*? Unknown / Guest User in Single-tenancy only? or Multi-tenancy aswell?

** If you do that and use AD authenication it will not have an AD entry. ITSM 7 is not friendly to guest users through the Service Request console since it needs the validate the user through the people form. -Original Message- From: Gayford, Matthew C. <[EMAIL PROTECTED]> To:

Re: Remedy Email - the saga continues - RESOLVED

Rick, Glad you got it working. I thought there were only two places to change the registry. I'll have to make a note of it. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay

Re: Creating demo box for 7

Keen, thanks Rick. Chris On 5/23/07, Rick Cook [EMAIL PROTECTED] wrote: ** That's right - ITSM 7 cannot even be installed without application licenses having been installed FIRST. There are rumors of an MSDN-like arrangement being available at some point, but I have no idea when, or even

Re: Table Field

Jack, I think your expectations are a bit off. Let me try to explain why I think that... The reason the entire data set is sorted (and not just the chunk the user is currently viewing) is to prevent user confusion. Let's say that you have the table sorted by 'Request ID' by default and there

Another 'Guest' Question.

In our current environment (6.3) we have a process to allow a 'guest' to update information in the Active Directory. We collect the information in a custom web form on the mid-tier and the person signs in using an Employee Number. When the person saves and verifies the information we create

Relating Incidents and Broadcasts in ITSM 7

I know that Incidents can be related to Broadcasts, but can either drive the resolution of the other, like a parent ticket would a child? I thought I found a way to do it, but I can't duplicate it from either direction, and there's nothing in the docs that does more than mention it in passing.

Re: CMDB Authentication failed error

Hi, I just joined this forum. I am experiencing the same problem and i am getting the same error when i tried to change the CMDB Classes. Do you have any solution for this problem? Any help is appreciated. Thanks. Thanks Siva Rafael Bertolini wrote: Hi all! I'm having a problem when I

OT: Searching the AR List

I have a lot of trouble searching the ARS list from the website - am I doing something wrong? For example, I can search for a term or a phrase in this format: term (a longer phrase) ...and I frequently get few or zero results when I search on the website. However - since I've been

Re: OT: Searching the AR List

http://groups.google.com/group/arslist Axton Grams On 5/23/07, William Rentfrow [EMAIL PROTECTED] wrote: ** I have a lot of trouble searching the ARS list from the website - am I doing something wrong? For example, I can search for a term or a phrase in this format: term (a longer phrase)