Re: Help - No outgoing emails from Email Messages form

Susan, Thanks for sharing the KB article. I will use this for debugging further. I am looking at the error messages in error message log form as well and I see some additional information there. I will pursue that vein as well. Cheers, -- Shyam - Original Message - From: Susan Palm

Re: Need Help with 7.0.01 P02 Mid-Tier installation

George, This appears to be more of a resolution problem than a problem with your Mid-Tier itself. Would it be possible for you to ask your network team to add hostname.com to the DNS as an alias to hostname?? That way it will resolve the same server irrespective. I can't really explain how and w

Re: Set Fields Question

Veeral, No, the Set Field action from an SQL result expects the SQL result to return a single row. If this Set Field action is from another internal table, you could work around this by creating a table field with the required qualification to bring out the desired results to that table field. Us

Re: OT -- Sort Of: Computerworld reports on ITIL

New to the list so feel free to assassinate! Interesting circular argument. Scott has made a good point. The ITIL Framework and remedy tool suite by itself will never make money. Its the people in behind and the purpose they are using the tool for that makes/saves money, provides security, pro

Re: OT -- Sort Of: Computerworld reports on ITIL

Dylan, When Patrick says: "The problem is the overhead on a companies manpower Really Stresses it to the Breaking Point.. With little or no Return." And further: "I don't do processes, just because I can and because they are there... I do them because they make sense, Save money,

Set Fields Question

Hi All, I have a select query that fetches multiple rows. Column 1 A B C D Set Fields should set the field value as: A,B,C,D 1) Is it possible to concatenate result into a single comma or any delimiter separated value, so that I could use the set fields action to set the fields fro

Re: OT -- Sort Of: Computerworld reports on ITIL

Thanks, Scott for the Clarification. -- I am glad you did not take offense to the Sharp (and yes I know it was) context. I appreciate that... I know and agree with what you are saying here.. the problem is that there seems to be a Perpetual Moving in Standards, Take TQM, and Change management, the

Re: Dedicated Queue for Mid-Tier

Well stated. The only 'real' justifications I've had for using private queues are: - When I had an api program that consumed all the fast/list threads. By using a private queue for this, we were in essence throttling the api and leaving the fast/list resources available for normal operations. - Wh

Re: ARS 7/Oracle and Firewalls/Network devices

The escalation is (was) single threaded; in order to send traffic over every db connection, you have to exercise every thread. Since the escalation engine is single threaded, it will only occupy that one thread. If you notice in the arerror.log that all filter errors reported show 390693 as the r

Re: Help - No outgoing emails from Email Messages form

Shyam, I am having problems with the email engine just stopping. This is the KB bmc sent. Hopefully it will give you some clues. It worked for me. Now I'm just waiting for the next time it stops. Susan How do you trouble shoot problems with the Email Engine? Q U E S T I O N --

Help - No outgoing emails from Email Messages form

Dear Listers, We are in the process of upgrading to AR System 7.0.1 P2 on a Windows 2003 server. I upgraded the AR System 6.3.0 P20 to 7.0.1 Patch 2 using the installer. I also upgraded the email engine to 7.0.1 P2 I have configured the email engine identical to our current production instance

Re: BMC Support

So okay , fine, do they have the right to dictate where you get support? yes. Does the way they do it make good business sense? Well, if their profit increases yes, if their market share increases, yes. if the latest Gartner Group report puts BMC Remedy almost out of the leaders quadra

Re: BMC Support

IMHO, we need to separate the product (the software) and the (customer) data. What matters here is where/who has access to the customer data. The product itself does not matter that much, or at least not as much as the data. The software writer owns the product (the software), but they don't own

Flashboard customqual

All I'm trying to pass a custom qualification using an active link into my flashboard. I've been successful creating these without the use of date/time fields. I see from the documentation that they mention that date/time fields need to be converted to seconds but I'm not quite sure I understand

Re: OT -- Sort Of: Computerworld reports on ITIL

That makes no sense. Just because Norm thinks that Patrick is 100% right in his skepticism, it does not mean that Norm has to disprove it any more then Patrick. The burden of proof still falls on the person making the claim. I don't think I've seen anyone saying cost is a bad thing. From what I've

Re: OT -- Sort Of: Computerworld reports on ITIL

No offense, Susan, but I didn’t shout anymore than Norm did. Where was his rebuke? Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan P

Re: OT -- Sort Of: Computerworld reports on ITIL

Sorry Norm, but when you stated that Patrick was "100% correct", you went from being a skeptic to stating a fact. So, now the burden is upon you to prove the he is, in fact, 100% correct in his assessment. It's one thing to simply say "I want to see evidence," but it's entirely another to say that

Re: Multi-Tenancy and CTM:People

Hi J.T.-- We are using ARS 7.1/ITSM7latest, multi-tenancy, ca twenty-something companies (all within the University), and 120K+ authorized users. First--the checkbox 'Unrestricted Access' on CTM:People will override any company-level accesses. I have our support staff 'compartmentalized' with

Re: OT -- Sort Of: Computerworld reports on ITIL

I couldn't of said it better Rick. One thing I'm curious about, ITSMF USA makes about $1.2 million a year just being a group trying to raise ITIL awareness? Man, I'm in the wrong racket lol. Dylan -Original Message- From: Action Request System discussion list(ARSList)

Re: BMC Support

Exactly, we are all free not to use BMC, but the absolutely have the right to dictate how we do if we choose to do so. Free market is not a good example either. You are in fact free not to use the product and to choose another. Andy L. Mayfield Sr. System Operation Specialist Alabama Power C

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

Je serai absent(e) à partir du 2007-09-19 de retour le 2007-09-21. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait préala

Re: OT -- Sort Of: Computerworld reports on ITIL

I saw it as more of a "false dilemma" type of logical fallacy. Either you gain money or lose money? While the end result could certainly be summarized as such, there are many shades of gray between the black and white conditions previously stated. I don't think any "sane" manager would argue

Re: BMC Support

Remember, we don't buy software from BMC or other major vendors, we buy licenses to USE the software, under conditions specified by the seller in the EULA. So while you can keep the SW once you stop paying for licenses, if you can't use it, what's the difference between having it and not having it

Re: OT -- Sort Of: Computerworld reports on ITIL

Scott slow down man ... you're shouting step away from the caffeine. It seems this is one of those philosophical topics to bring some spark today. Susan On 9/19/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > Prove to me how it doesn't. Don't throw out the common "Change costs >

Re: BMC Support

Andy, But is it their property? There's not a point when I have to give it back, it's not leased. I really feel I'm buying the product when I initially buy the licenses. I pay for the licenses and then I pay for the support separately. I don't see why they have the right to dictate (i.e. dicta

Re: OT -- Sort Of: Computerworld reports on ITIL

Have to agree with you, Norm. If a change to a process is to be made, the CHANGE must be justified as being better than the status quo, and the value of that change must be weighed against the cost of not making it. If part of the justification is (as is the case with ITIL) that a valid compariso

Re: OT -- Sort Of: Computerworld reports on ITIL

Are you telling me.. change does not cost? Change your whole Desktop environment - like the DOD to a Standard Desktop Configuration, like we have done... And I'll Show you some money.. to the Tune of Billions. Millions in Debugging, and Tweaking, and Global Policy changes, at every turn. Millions a

Re: BMC Support

The point was that they have the right (as it is their licensed product) to dictate where you get your support. I'm not saying that I like it, or that it's even a good business practice. I'm just saying it's totally inline with capitalism. Now if the government said you MUST use BMC that w

Re: OT -- Sort Of: Computerworld reports on ITIL

With all due respect, that's a fallacious argument. The burden of proof is on the person making the claim, NOT THE SKEPTIC. If I claim, "I made a jet that outperforms the F-22," it is ON ME to prove it, not on Lockheed Martin to DISPROVE it. And Pat is right--all change costs money at some poi

Re: ARS 7/Oracle and Firewalls/Network devices

Why not an afterhour escalation... instead.. Say every 10 minutes.. to do table queries or a report or two.. from 1800 - 0712 or something... On 9/19/07, Axton <[EMAIL PROTECTED]> wrote: > > "Actually, now that I re-read your post I don't think putting a > specific rule will side-step state check

Re: OT -- Sort Of: Computerworld reports on ITIL

Prove to me how it doesn't. Don't throw out the common "Change costs money." Show me the money that it costs. Prove to me where that there is no value. Tell me where Constant Process Improvement is a bad thing. SHOW ME THE COSTS! Show me the LACK OF ROI! Don't tell me about what you have "seen" or

Re: ARS 7/Oracle and Firewalls/Network devices

"Actually, now that I re-read your post I don't think putting a specific rule will side-step state checking." Depends on your firewall and the rule. Typically, states are created using only SYN packets, if state can be created on other packet types, you are still using stateful packet inspection,

Re: OT -- Sort Of: Computerworld reports on ITIL

Well it wouldn't be the first time I'm way off base! On Wed, 19 Sep 2007, Opela, Gary L Contr OC-ALC/ITMA wrote: Drew, I don't think this is the case. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request Sy

Multiple "No floating write license available" pop-ups.

When a user assigned a floating license logs in to the Client tool (v7.0.01) and selects the Incident Management Console, he/she will get multiple pop-ups, I guess one per ticket in the Assigned Work table, warning a floating write license is not available. Is there a way to improve on this ? A pat

Re: OT -- Sort Of: Computerworld reports on ITIL

Drew, I don't think this is the case. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 19, 2007 3

Re: OT -- Sort Of: Computerworld reports on ITIL

I'm not disagreeing, but wasn't ITIL of an outgrowth of SOX, which was a reaction to ENRON-like behavior? If that's the case then we're not necessarily getting cheaper/better/more revenue but rather a standardized accounting method? Drew ___

Need Help with 7.0.01 P02 Mid-Tier installation

Please help if you can! Server: AIX 5.3 ARS Version: 7.0.01 P02 Web Server: Apache 2.0.47 Java Server: Tomcat 5.5.17 Jakarta Connector: 1.2.6 This is our Development box and is _supposed_ to be configured just like our Production box, which IS working properly. Obviously SOMETHING is d

Re: You do not have write access ARERR [331] - permission errors (U)

UNCLASSIFIED Then that is the likely explanation; the test user must be assigned the floating license as "Write" to update the fields. The "You do not have write access " error is likely due to the test user not having a "Write" license. Sandra Hennigan OSD Enterprise Remedy Administrator Office

Re: OT -- Sort Of: Computerworld reports on ITIL

Correct 100%. I would like to see rock-solid, irrefutable case studies that show how implementing ITIL in a mature environment saves money or delivers some other quantifiable benefit. I do NOT want to hear the old clichés: - Constant process improvement. - Better management of services and ser

Re: You do not have write access ARERR [331] - permission errors (U)

Have floating licenses been applied to the dev server? It looks like there aren't any floating licenses available to pick up if it is showing "read (Floating)". John -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo

Re: OT -- Sort Of: Computerworld reports on ITIL

http://en.wikipedia.org/wiki/Clinger-Cohen_Act On 9/19/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > Gary, > Read the remarks and find some comfort.. > Change always costs money.. and More legislation does not make a better > worker... > Does anyone on the list remember Cecil Lawson ? I'll bet

Re: OT -- Sort Of: Computerworld reports on ITIL

Gary, Read the remarks and find some comfort.. Change always costs money.. and More legislation does not make a better worker... Does anyone on the list remember Cecil Lawson ? I'll bet he is not an ITIL fan... The Problem is that ITIL has now be Legislated from Congress to do it that way... Why?

Re: You do not have write access ARERR [331] - permission errors (U)

I Logged in as the test user. Then I logged in as Administrator. In my administrator tool I clicked on File--> Licenses --> Manage User License and in my manage user licenses window I see under license category server me with a fixed license and my test user with a read(Floating) license. Under l

Re: Dedicated Queue for Mid-Tier

I would also add that... Jarl is correct that more resources are needed to run more Server threads. But the question is does your ARS server hardware (and DB hardware) have more resources to give? If yes, then more threads will allow more concurrent traffic through the whole chain. If no... then a

Re: Custom Request ID/GUID

Thank you, Joe and Carey, for the excellent responses. I think I am going to go ahead and set up and index a custom character field as my date-based ticket number using the information you have provided, I'll send a quick reply once I've verified that the procedure works as expected (probably nex

Re: Dedicated Queue for Mid-Tier

Thank you for the detailed explanation, that helps. Having actually never needed to configure a private queue, are there any standards on which ones (in the available ranges) are used for what purposes (obviously, I have mid-tier in mind right now)? Thad Esser Remedy Developer "Argue for your l

Re: You do not have write access ARERR [331] - permission errors (U)

UNCLASSIFIED Log in as your test user. Then, logged in as Administrator, verify that the test user has been assigned the Floating license. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Orig

Re: Changing Group Names

Or reality :-) -- Jarl On 9/19/07, Eli Schilling <[EMAIL PROTECTED]> wrote: > Wow...the positivity is overwhelming! > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr > OC-ALC/ITMA > Sent: Wednesday, S

Consuming Web Services using Basic Authentication

I am trying to use Basic Authentication to consume an external web service. I have tried using the username and password in the Basic Authentication section of a Filter/ESC and also setting it in Web Service Setting section of the Mid Tier Configuration; also tried a combination of both. The plug-i

Re: You do not have write access ARERR [331] - permission errors (U)

Thank you for your response. If I look in the configuration manager people definition it shows AR License Type = Floating , Application License Type = Helpdesk-Floating and group list "Access/App" "App-Support". The licenses are the same in the user table in the production server and the user table

Re: You do not have write access ARERR [331] - permission errors (U)

UNCLASSIFIED Is your test user assigned a Fixed or Floating license? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList)

Re: Changing Group Names

Wow...the positivity is overwhelming! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 19, 2007 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Group Names Man

Re: Changing Group Names

Man. I need a Saturday! Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, Septembe

Re: Dedicated Queue for Mid-Tier

If you set up a private queue for mid-tier to increase performance, would'nt you then loose performance some other place? The total number of requests the server is capable to perform should still be the same Otherwise; pertum mobile... -- Jarl On 9/19/07, Hall Chad - chahal <[EMAIL PROTECT

OT -- Sort Of: Computerworld reports on ITIL

Check out this article. I think it is about us - People resistant to ITIL, but forced into going there. I'm not resistant to ITIL, I guess, I just want an easier way to do it! http://www.computerworld.com/action/article.do?command=viewArticleBasic&; articleId=9037418&pageNumber=1 Thanks

Re: Dedicated Queue for Mid-Tier

For all practical purposes, any queue can do any type of work. So, yes you lose the ability to split up your Mid Tier traffic into submit/update type work (Fast) and query work (List), but that distinction is not important. The important thing is the work gets done, and any private thread can do an

Re: Changing Group Names

Tomorrow's Thursday. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 19, 2007 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: Changing Group Names I've never messed with

You do not have write access ARERR [331] - permission errors

Hello Everyone, I added a field and three active links to the HPD:Helpdesk form (Helpdesk Application 5.6) in my development server. I am testing by login in my development server as a user that exists in the production server with the same group membership and with identical license types in the

Re: Changing Group Names

I've never messed with ITSM, but, after looking at the list, I can make the following of lists which Remedy has made easy in ITSM 1) Failing an install 2) Dragging an upgrade out for several weeks past the planned date 3) To change professions 4) To prevent further upgrades beyond current installe

Re: Changing Group Names

Is there an easy way to do anything in ITSM 7.X? Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Wednesday, September 19, 2007 1:52 PM To: arslist@ARSLIST.ORG Subject: Changing Group Names

Re: BMC Support

Zandi, you're retiring soon? Good job and congrats! At 60 days you're definitely a short-timer! Drew P.S. Yep, the DoD should have a "security" clause in every procurement contract. ___ UNSUBSCRIBE or access ARSlist

Resolved problem - Error occurred in generating report. (ARERR 1658)

I hope this is useful to someone. I posted this error "Error occurred in generating report. (ARERR 1658)". I received helpful responses and I like to thank Joe D'Souza , Thad K Esser and Lynn Poston for their help. Responses that solved the problem (each workstation that had the problem needed

Re: ARS 7/Oracle and Firewalls/Network devices

Axton, Appreciate your input! I should have mentioned that we've been up and down that highway and haven't seen a blasted thing. (apologies to Glen Frey) What you are saying is exactly what I thought and we've disabled the idle timeout on the firewall. I know this ma

Re: Crystal Reports problem

Mark, Does your Crystal report have record selection? We found that you have to take the record selection out of the Crystal report and put it in the 'Base Qualification'. You could also specify the criteria on the Report Console each time you run the report or create and save the selection

Changing Group Names

Is there an easy way to change Support Org and Group names in ITSM 7? (I think I hear people chuckling) :) Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"

Re: BMC Support

I have had this discussion with BMC Managers, and unless the Gov blatantly states, US personnel only - or Sensitive information in a AFI or AR .. they will not do it. I have tried and tried... but it seems no one cares about security anymore... OPSEC is just a word ... The countries on the BMC side

Re: Crystal Reports problem (U)

Also inside the Crystal Designer when you Set Location the ODBC use underscores must match the User Tools -> Options setting Basically the Report setting must match the User tool setting. The ODBC use underscores optios determines wether the ODBC driver will convert non database characters in for

Re: Crystal Reports problem

Hi Joe, > While creating the Crystal Report, have you set this 'large field' on your > Crystal Reports 'To Grow' ?? If not you will need to do that on the field > property of the report. Yes, I've set the To Grow option. As I mentioned it works fine, when I run the report inside of Crystal, so it

Re: Crystal Reports problem (U)

Hi Sandra, > Sounds like it could be an "ODBC Use Underscores" error > > Check your Windows Control Panel > Administrative Tools > Data Source > (ODBC) > AR System ODBC Data Source > Configuration > Is the "Use underscores" checked? > > Check Remedy > Tools > Options > Advanced > Is the "ODBC Use

Flashboards (Refresh)

Hello, I've trying to change the values of my Flashboard Variables, but I don't obtain the result in Mid-Tier. This is because the charts is at server?? Should I have to wait the reestart of Virtual Machine ?? Even with Active Links that works with Flashboards, when I modify it, the flashb

Multi-Tenancy and CTM:People

Does anyone know how multi-tenancy and the People form (CTM:People) work together? We are trying to limit what a given user can see in CTM:People to only people in their own company and aren't having much luck. Has anyone done this and can you give us some hints? Thanks! J.T. Shyman

Re: Reporting using BI Cognos

Ok, I think I understand the reluctance, yes, you see the tables and their cryptic names. The key is to ignore the tables and report of the views, which off of my oracle ODBC driver, I'm able to do just fine. Perhaps the solution for you is to create a simple report with the Oracle driver and

BMC Remedy Customer Support application or others

Hello All, I'd like to know how other companies utilize Remedy to support their external customers. Do you use Remedy out of box applications? CSS or other modules? Or use in house developed application? How do you like your current module? We are using out of box Remedy Customer Service &

Re: Reporting using BI Cognos

That's how we feel too. Unfortunately, our Remedy Support Team doesn't agree and we're limited to using the Remedy ODBC driver. One question: If you use an Oracle ODBC driver, do you see the table names and field names, or are you looking at table numbers and field numbers? - Terry Sr. Bu

Re: delete mass amount of records from ARS 5.1.2

Rabi, Thank You for your input. I will add this to my steps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Wednesday, September 19, 2007 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: delete mass amount of

Re: Reporting using BI Cognos

Since you're not reporting within Remedy, I see absolutely no reason why you shouldn't use an Oracle driver to report on the data. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Terrence D Paskiewicz <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 09/1

Re: BMC Support

Hi Dave, While we aren't a federal customer, I hadn't even thought about the security issues involved. You are bringing an important issue to the discussion. Best Regards, Tom Altamore - Original Message - From: "[EMAIL PROTECTED]" Date: Tuesday, September 18, 2007 9:11 pm Subject:

RESOLVED: 7.x Desktop client

Thanks to all that replied. The Citrix folks were able to perform the install. Not sure what was done but we have 7.0.1 Patch 004 installed on Citrix. Thanks again, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf O

Re: Bringing existing application into 7.0

A more specific description of the error, along with the exact version and patch of your 7.0 server, would help us to help you. Rick On 9/19/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > ** Anything on any error logs? > ** > *Joe D'Souza* > > -Original Message- > *From:* Action Request

Re: Anyone integrating ClearCase with AR 7.0.1?

Brian, I am not sure I noticed any performance hit after the integration. The integration compares the definition files when exported and imported to ClearCase so I'm not sure there should be any impact on performance. I didn't notice any significant impact at least.. Cheers Joe D'Souza -O

Re: Bringing existing application into 7.0

Anything on any error logs? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Oyefeso, Bola Sent: Wednesday, September 19, 2007 10:14 AM To: arslist@ARSLIST.ORG Subject: Bringing existing application into 7.0

Re: Crystal Reports problem

Mark, While creating the Crystal Report, have you set this 'large field' on your Crystal Reports 'To Grow' ?? If not you will need to do that on the field property of the report. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PR

Re: Custom Request ID/GUID

One of the problem with using the Request ID to change on a nightly basis, is that you have to cache the definitions on a nightly basis just after the Escalation to set the prefix is run. So basically this would lead to a slight nightly overhead everytime you cycle the definition cache by running a

Re: delete mass amount of records from ARS 5.1.2

Removing indexes would speed up the process, no matter you are doing it from AR System or database. You can rebuild them later. If you are doing it from database, one way would be to copy tables DDL statement, drop the table and rebuild it. In case you want to preserve any data, you can selecti

Re: Crystal Reports problem (U)

UNCLASSIFIED Sounds like it could be an "ODBC Use Underscores" error Check your Windows Control Panel > Administrative Tools > Data Source (ODBC) > AR System ODBC Data Source > Configuration Is the "Use underscores" checked? Check Remedy > Tools > Options > Advanced Is the "ODBC Use Underscores"

Re: Reporting using BI Cognos

Hello Veerain, Please forgive my lack of Remedy terminology - I'm a report developer, not a Remedy admin or developer. We have some people here trying to do the same thing using Cognos 8.2. They attempted to connect via the Remedy ODBC but were not successful. Cognos 8.2 requires ODBC drivers

Anyone integrating ClearCase with AR 7.0.1?

All, We are exploring the integration of 7.0.1 with ClearCase. Has anyone implemented this? How is performance during development with ClearCase SCC? Any gotchas to take into consideration? Any info would be greatly appreciated. Thanks, Brian ___

Crystal Reports problem

Hello everyone, I made a very simple Crystal Report, that among others shows the groups a user selected in a table field. While the report works perfectly when I run it in crystal it fails, when I run it from ARS. I'm still on ARS 6.3. It 'Failed to open a rowset'. Reduced the report to one field,

Re: ITSM 7: "On-Call" and "Shift" Functionality question

I agree with your current understanding, with one exception. See my comments below starting with "" > I think the > notification filter processes must be checking first > for an on call > notification during the on call schedule (and like > you say, ignoring ALL > other factors), Agree

Re: ARS 7/Oracle and Firewalls/Network devices

Your firewall is probably using state tracking to track which machines are allowed to talk with one another and the timeouts associated with state tracking are configured to time out after x seconds of inactivity. Since many of the connections between the db and the arserver are idle at night, the

ARS 7/Oracle and Firewalls/Network devices

Hello all, Does anyone on this list have any experience with AR 7 on RHEL 4 and Oracle 10g where the AR server and Oracle server are off two different interfaces on a firewall? The reason I ask: We are currently working in an environment where the AR Server is in one VLAN, the Oracle

AW: AW: ARERR 121 Error with an entry in the Entry ID List

Hi, I got the information from Joachim Latzko, our support guru: The problem is fixed with Patch 004: SW00265470 Multilayered joins that have an outer join with null inner subjoins were incorrectly handled. All entries returned in the results list are now displayed properly in the data pan

Re: delete mass amount of records from ARS 5.1.2

To elaborate on what I meant in your step 5: I teach best by example: create table H100_tmp as select * from H100 where entryid in (select c1 from T100) / truncate table H100 / insert into H100 select * from H100_tmp / drop table H100_tmp / You may be able to write this more efficiently using th

Bringing existing application into 7.0

Hello everyone, We are doing a fresh install of 7.0, but we have some applications that were developed on 6.0. When I try to import the definition, the Admin tool encounters error and shuts down. Does anyone have an idea how I can bring this application into 7.0? Bola Oyefeso _

AW: AW: ARERR 121 Error with an entry in the Entry ID List

Hello, I have not yet reported the problem but I'm willing to. I already have compiled a test scenario and will it hand it over to the support group. Greetings Oliver -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 19. September 2007 1

Re: AW: ARERR 121 Error with an entry in the Entry ID List

Oliver, I'm having the same problem on ARS 7.0.1/Patch 3. I recreated an outer join JF on ARS 7.0.1, which works fine on ARS 6.3. I get the same error as you did when accessing some records: ARERR [121] Error with an entry in the Entry ID list Have you reported this problem to BMC support? Tha

Re: delete mass amount of records from ARS 5.1.2

Axton and others, Thanks for quick replies and suggestions. I will work with our dBA to quickly document exact steps and process. I will provide to the list my updates as available including exact steps I followed to achieve my goals. My understanding: 1. Copy data records you want to keep into

Re: Custom Request ID/GUID

Paul, Actually I think it can be done. ( I have seen it done.) HOWEVER, I would most strongly advise against this type of modification. What Joe suggested, using a non-core field, is a much better design IMO. The 'Request ID' field can have a "prefix" that is changed nightly with an escalation c

Re: ALT2CMDB

Hi All Trying to run the OOTB "EIE Data Exchange" for " ASAMS-SqlServer-Computers-to-CMDB" as suggested on page 9 of the "ALT2CMDB Integration Guide Version 1.5" And get the attached error. Frans Ferreira Senior Technical Consultant African Legend Indigo Tel +2711808630

Re: RE : Re: rebuilding a dev environment

Frex, Do you also have CMDB running? If so, migrating CMDB is a different cup of tea if you have made changes to CDM. If you had made any changes to the Common Data Model (CDM) they will need to be exported / imported via cmdbdriver. Refer to the CMDB Developers Reference documentation on the st

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