Hey y'all...
ARServer 7.0.1 P02
ITSM 7.0.1 P05
AIX 5.3
Oracle 10g
I've been looking for the disposition of the defects reported as
SW00228881, SW00251836 and SW00262371.
There was a very good article on a work around entitled "Approval
Central 7.0 form issues - missing fields 14506 a
My understanding from multiple conversations with BMC folks is that you'll
need to license each AR Server in the group but the User and Application
licenses will be pooled across all servers in the group. I am curious to
hear if that is not the case.
Hope this helps,
Josh.
Computer Sciences
Is it possible to associate (user and application) floating licenses with a
server group?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, October 25, 2007 7:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: License Pool Ques
Christopher ...
Thank you so much! I appreciate the quick response.
Susan
On 10/25/07, strauss <[EMAIL PROTECTED]> wrote:
>
> ** Tools - Options - Migration - Required Objects
>
> Set every option from Yes to No, and nothing will move but what you
> explicitly tell it to move. I keep it set
Tools - Options - Migration - Required Objects
Set every option from Yes to No, and nothing will move but what you
explicitly tell it to move. I keep it set that way, and in this version
it doesn't set itself back to the default values every time it starts
(production is still on 5.1.2).
Chris
As far as I know, floating licenses are not yet enabled in a Load-balanced
environment. I know that a patch has been discussed, but I don't know if
it's been released yet, or if it's part of v7.1.0.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] O
Hi there all,
I know that you can allocate fixed/floating license for the ARS in the
group form, but I have a customer who would also like to tag a "BMC
Change Management Floating" License to the group also. I have said that
I do not know of any way to do license pooling for application
licenses.
Hi everyone,
I'm using Migrator v7.1 on an ARS server v7.0.1P2. This has been working
fine, everything migrates.
I am trying to migrate a FORM ONLY. When I choose migrate selected object
on a form, the migration actually takes everything related to that form
workflow, other forms etc. Som
Thanks Joe,
That's helped loads.
Si
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, 26 October 2007 12:16
To: ARSList
Subject: Re: Mid-Tier login.jsp location on UNIX(Linux)
**
Simon,
That depends on which c
Steve,
Have you tried adding ar.domain2.com to the Mid-Tier server list? You can do
that from the Mid-Tier config page. Once you do that the mid-tier users will
be able to connect to the Mid-Tier server using that load balancer name.
Joe D'Souza
-Original Message-
From: Action Request Sy
Hello list,
We are having a (environmental) problem with the URL thats embedded in
the "Requester Incident Receipt Confirmation" notification in ITSM 7 and
hope someone here may be able to help us.
We have two AR servers (ar1 and ar2) that are part of a "local" management
domain (domain1.com, don
Earlier someone had mentioned they were having thread issues during an
Incident install. We just resolved some thread issues while installing
CMDB 2.1.
Turns out that having Development Cache mode on doesn't play well with
having Escalations disabled. If Dev Cache mode is on, the server assum
Simon,
That depends on which context path you are currently using.
It appears like you had deployed your AR System applications with 2 context
paths, 'ar' and the other being 'arsys'. Which one are you currently using?
You will know which one you are using from your mid-tier path. Your typical
mi
Hi All,
I am currently moving my modified login.jsp file (For Mid-Tier login)
from my windows development machine onto a UNIX(Linux) environment and I
have a small problem. I have found two login.jsp pages on the UNIX box.
One in "/home/tomcat/webapps/server_name/ar/shared" and one in
"/home/to
Thank you all for your suggestions...
This field is one that our Net Admin guys will fill in and then our Net
Engineering guys will take the info and do their thing so it wasn't
something we could get or harvest from somewhere else.
I created an active link that takes the contents of the M
The other thing to look at is if you have installed the latest patches
for the AR layer. I had the same problem - once i made sure that the
previous installs were at the right patch level it installed
successfully (but did take a LONG time)
--
Ross Williamson
Lead Architect - Business Servic
Hi Peter,
I pretty sure its not workflow. I believe it is 'defaults' in certain
fields. For instance, we default Priority to Low on the form. Therefore on
the Audit form it is also a default and you cannot change that on the Audit
form.
I guess I'll have to change the original form to fill in
Hi Susan,
It's workflow on your main form that I'm referring to.
If this sets any of the fields that you've selected for audit then this may
be causing the problem as it did for us.
Cheers
Peter
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTE
Hey, I'm no big fan of karaoke (which is derived from two Japanese words: *
Kara*, which means microphone, and *oke*, which means LOTS of alcohol), but
last year's song was pretty well written, I thought. And no, I had no part
in that.
Rick
On 10/25/07, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
MAC address is a value found in the registry of Windows based systems. This
value can be editable if required for whatever reasons. On Windows XP for
e.g., this key is called MAC and is found on my laptop under
HKEY_CURRENT_USER\Software\Toshiba\ConfigFree\Profiles\\NetworkDevice\00
00\Tcpip. T
oh boy ... more singing :)
On 10/25/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:
>
> ** If anyone is based in the Vancouver area and is going to be at
> UserWorld, I was wondering if I could borrow some powered
> computer speakers for at least Thursday Nov. 1st.
>
> Please send replies dire
The idea here is to change the color of the table row according to how old
the entry is, but you don't want to change the underlying data?
I would start by adding a display only selection field that controls your
row color, and set it with a filter or two that is triggered on get
entry
H
Side note: MAC addresses are not always unique. We've had several issues with
D-Link NICs using duplicate addresses, especialy with POS terminals. This is
only a problem if they share the same LAN, but it does make them a bad choice
for us for using as a unique ID.
Eric Cleereman
-Orig
What if its a UNIX host ID? The pattern you are defining will not work for
UNIX host ID's.. Consider other devices too that may have host ID's and that
are computer related products. Maybe you ought to consider different cases.
Joe D'Souza
-Original Message-
From: Action Request System di
On a related note, if you ever decide to convert your Diary fields into
individual records in a separate form (which may then be viewed in table
fields or 0-length display-only character fields), there is a free
utility that will populate your new Diary form with all the diary
entries in your ARS s
If you are using the 'Pattern:' field on the Attributes tab, it will not
convert. It will only give you an error if the data entered does not
match the format.
It looks like you need to use filter looping, using STRSTR and SUBSTR to
splice in the '-' into the data.
Then you can use pattern matchi
Thanks Stephen, just what I needed.
Si
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, 26 October 2007 0:49
To: ARSList
Subject: Re: Mid-Tier LoginServlet return errors
**
Simon,
Here is how I did it here.
What about using string functions to add the hyphens, since the string
length will be a constant?
Rick
On 10/25/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
>
> **
>
> How is this for dredging up old topics!!
>
> I have gone through the manuals, I have gone through the crappy BMC KB
> on-line a
How is this for dredging up old topics!!
I have gone through the manuals, I have gone through the crappy BMC KB
on-line and none of them are giving me any idea of how to get this done.
I have a field - MAC Address, it will be entered by the tech as
0043b34def01
I need Remedy to convert it to 00-4
ARSperl has to be rebuilt with encryption enabled.
If you are running ARSperl on Windows, there's also a precompiled
ARSperl 1.84 package on Sourceforge:
http://sourceforge.net/project/showfiles.php?group_id=116013
I've never done this myself, so I can't guarantee that this works, but
as I un
Hi Peter,
That's an interesting question. I was under the impression that no workflow
'copied' over during the audit form creation. So I guess I wasn't expecting
any workflow to set anything since how would it know to. I haven't created
any workflow.
Thanks,
Susan
On 10/25/07, Peter Romain <
Off course that's an excellent workaround for more reasons than one.
A non-licensed Remedy user can 'Add' an entry into that kind of a
functionality and if Submitters are 'allowed' to modify their own records
can modify that entry without a Fixed or Floating ARS license.
Joe D'Souza
-Origin
These are some of the reasons we opt to eliminate all OOTB diary fields
and rarely ever add new ones. Diary functionality can be attained by
creating another background form to store text, etc. Then replace the
diary field with a table field pointing to the backend form with an
appropriate qualif
If anyone is based in the Vancouver area and is going to be at
UserWorld, I was wondering if I could borrow some powered
computer speakers for at least Thursday Nov. 1st.
Please send replies directly to me
[EMAIL PROTECTED]
thanks ... Daniel
Usually most Remedy related reporting problems are due to improper
configuration of the ODBC driver, in the System DSN, after the User tool is
installed on the client PC's.
What kind of errors are you getting? Any specific error messages?
Joe D'Souza
-Original Message-
From: Action R
My guess is that its perhaps having that capability will only allow a
developer to check for TR and DB values against NULL as the diary field will
otherwise not be equal to any constant. Only a LIKE comparison would be
possible to check values contained in the DB.
I have been in the past got stuck
Had a Hiccup today,
If you turn on Encryption at the server - arsperl does not work with the
scripts - as designed.
However, the question is pressing on my mind. How to turn on encryption
ars7.1 and
enable encryption with arsperl v1.83
--
Patrick Zandi
___
Many years ago I submitted a suggestion to have the db contents of a diary
field available to workflow. I've never heard back on it.
Any reason why it wouldn't be a good idea?
Dwayne Martin
James Madison University
Original message
>Date: Thu, 25 Oct 2007 08:40:50 -0700
>From: Rick C
Hi Susan,
Is there any set fields workflow acting on the fields that are being copied?
We had an issue where a field was triggering an audit record when I didn't
think it should.
It turned out that there was a filter setting the field to upper case.
Even if the field was already in upper case (
We don't use HelpDesk, but you would target whatever form you did not
want them to be able to open in Create mode. In my case its a form
called Trouble Ticket.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
A few other options to consider Saji.
1. If there are only a small number of fields that you want them to be able
to able to update, then don't let them update the ticket directly. Build
them a dialog that pushes into a transactions form. A filter on that form
would update the Help Desk form.
2.
Its usually if you tick the DSL data import option during ITSM installs,
that it takes a long time to import this data in the various DSL staging
forms. It appears as though nothing is happening while in fact it performs
this data import.
You should find the log files located under the installatio
Saji,
Active Link errors for this type of thing are great as it gives immediate
user feedback and users don't waste their time filling out the form before
a filter informs them that they can't submit a ticket. However, it's always
good practice to back up your active link error with a filter error
And you are targeting the HelpDesk form right?
Saji
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 25, 2007 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hey not sure
And I would add that if a form that is already open has a table field
that points at another form... then the client (likely) already has a
cached copy of the other form. Some might even go so far as to say
that the client "has a window already open" and should not re-cache
the other form. ( Howeve
We use an Active Link that fires on Window Open with the qualification
of:
(NOT ($GROUPS$ LIKE "%Administrator%" )) AND (NOT ($GROUPS$ LIKE
"%SOC_Staff%" )) AND (NOT ($GROUPS$ LIKE "%Submit_Group%" )) AND
($OPERATION$ = "CREATE" )
If you are not a member of the appropriate group (based
An install of incident that I did yesterday... took over 6 hours. Be patient.
My install was on a Linux box and Top showed almost no activity on the
ARS server host.
As Joe suggested... watch the log files. (If the Windows installer
writes out log files.) I would be very surprised if there are no
You can disable the form title bar by hiding it. This option is available
under Form -> Current View Properties. Even if you do create a display only
form, these buttons will be available unless you hide it using the option
mentioned.
Hope this helps..
Joe D'Souza
-Original Message-
F
If you have already created a data form - no. You will need to create a
display only form from scratch by copying all except the core fields from
the data form to the new display only form you are creating. What you could
however do is before deleting the data form if you do not need it, is create
Thanks Misi!! That worked perfectly. I didn't know a diary field
behaved that way.
You learn something new everyday, which is not that hard when you know
very little to start with (-:
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288
I have a form that I developed long ago, when I was just starting, and
before I discovered read-only (or display-only) forms. Now I would like
to make it display only so that save isn't an option, query, etc. (It's
basically a non-database form, just uses the inputs, performs the
workflow and dum
If you mean "Can you change a Remedy 'regular' form to a display-only
form" the answer is no.
However, I'm pretty sure the functional equivalent can be accomplished.
What are you trying to do?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL P
Yes, but it is a pain. I copied all the fields from my regular form to
a display only form. If you are still going to use any core fields, you
will have to delete the Database ID from the field or the form will not
save that field for you.
From: Action Request S
Is it possible to change a form to Display-Only?
Thanks!
Michael
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
Looking at it another way: Upon Submit or Modify, use the transaction
value to check the diary field. If it has data, set a hidden field flag to
yes, and then in the future, check the value of this field.
Drew
On Thu, 25 Oct
2007, Mayfield, Andy L. wrote:
This may be a dumb question, but..
The user may have customized his preferences on how to view the form.. If
you do not want any of the users to customize this, in the Admin tool open
the form and go to Form -> Current View Properties and check the check box
that says User cannot customize his layout.. None of the users would be abl
What you could try doing is remove the check box to send the AR Task
attachment, save the filter, let the server recache the new definition
change, then recheck that check box and have the server recache.. That would
probably resolve your problem.
Joe D'Souza
-Original Message-
From: Acti
My resolution is towards the bottom.
Ray:
I won't be in Vancouver, but I hope that those there will raise issues about
difficulties implementing ITSM 7. Notifications are a big issue for me. Forget
customization. When I ask basic questions about notifications, BMC techs tend
to start testing/lo
Rick,
You may be right but that's not the way I think of an ARtask. I thought
it was a genuine shortcut that's just an alternative way to launch a
given form, not unlike double-clicking on a table field entry.
Bruce
-Original Message-
From: Action Request System discussion list(ARSList
Check the logs on the Incident Management installation folder and see if the
install logs are being written to periodically.. you can open to monitor
them periodically to see if there are any errors happening during the
install.
Joe D'Souza
-Original Message-
From: Action Request System d
Well, one thing you could do is to evaluate the opening of the Help Desk
form, and if the user is a member of that group, open the form in a Search
mode, and then add the Filter that Scott suggested to ensure that they don't
attempt to change that window.
You could also add an Active Link that loo
You could just create a filter for that form. The "execute on" would be
"Submit" and the run if section would be 'Group' = "xxx" (whatever the
group number is of the deskside support is). The Action could then be
an Error Message that says "You do not have the permission to create new
tickets" or
Andy, workflow can only evaluate the current entry into a diary field - all
existing ones are considered to be invisible to the transaction.
Rick
On 10/25/07, LJ LongWing (Head) <[EMAIL PROTECTED]> wrote:
>
> ** Not a dumb question actuallythat qualification in an AL will give
> you only the
Saji,
Create a filter that executes on Submit and checks for Group membership in
your special group. If this returns true, then return an error that
membership in this group prevents submitting tickets.
Scott Parrish
IT Prophets
Original Message:
-
From: Philip, Saji L [EMAIL PROT
Running: AR 6.3
ITSM Helpdesk: 6.0( Out-of-the-box )
I need to set-up a special permission on a group, whereby, they having
editing capabilities but cannot create new tickets. Basically, we have
our support environment segregated into two tiers( phone support and
deskside support ). We want
Hello Listeners have a nice day or nigth
We are having issues with the Report Console, when we are trying
to view or print any report we are getting different error messages and some
of them are being shown in blank. Some body have any information about thi
Hi All,
I am familiar with how to connect using asp/vbscript to access remedy and
update/retrieve data using the API. I am not familiar with creating a
objectdatasource in asp.net 2005 and using a datagrid to view data (not
necessarily to update it). Has anyone done this successfully? If so
Those damn arfs and arvs again, eh Bruce?
C
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D.
Sent: Thursday, October 25, 2007 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy Client 7.1.00 and cachi
Not a dumb question actuallythat qualification in an AL will give you
only the 'change' to the diary. To determine if a diary has previous values
you should do a setfield of the entry into a 0 length display only field and
then check to see if it is null...
_
From: Action Request Sys
I like Misi's suggestion better. I've never really used GetEntry
filters. I always thought it would cause too much overhead given the
amount of queries ran, but if you use a display-only field it won't
incur any additional database cost so it should be pretty harmless. And
it will be much more effi
Did you check the FQDN of your Windows server. I remember we had this
same issue a few months back. The AR Task shortcuts through emails were
using the FQDN. It was ARS 6.3 on a Windows 2003 server.
Vamshi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EM
I remember seeing something similar in 6. I would have to open the form from
File > Open or by using some kind of workflow before using an .artask file
if I wanted to see the changes.
Jason
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] O
Hi,
Thanks. Developer cache made the the install go past "next". However, it seems
to stop again at the screen showing "Setup is installing the component.
Processing time may vary on your system and may take several hours."
It has gone several hours and there is no sign of activity on either th
Hi!
This suggestion would require two extra API-calls from the client, to the
arserver and to the database, which is bad for performance.
I would suggest that you instead create a Display-Only Selection-Field
called DiaryFlag with the values Yes/No.
Creat a filter that triggers on GetEntry, with
I don't think that's a new thing, Bruce. Haven't Artasks always been a
snapshot of the form?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hendershot,Bruce D.
Sent: Thursday, October 25, 2007 7:00 AM
To: arslist@ARSLIS
My two cents...
Color is a bad thing to use to communicate "status". It can get you
(your company) into a a legal problem if any of your users are subject
to the ADA (Americans with Disabilities Act) or any other
"Accessibility" design standards.
I think you would be better off using a column (HT
Ar.cfg looks good. The correct name of the server is there. But when
trying to connect, it's still using the xxx-xxx.us.xx.com. We are
not using the "us" anymore.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Cha
I think you'll have to first use a Set Field to pull in the database
value of your diary field to a display-only character field. Then use
'displayonly_field' != $NULL$ in your active link's Run If. Otherwise
the active link will only look at the current updates to your diary
field on the screen.
Hi List
As part of Fusion's continued expansion and progress over the course of
2007 we currently have available headcount for additional Remedy
Developers/Remedy Consultants to join Fusion. We are looking to speak to
people who currently live in, or wish to relocate to, the UK. We would
be ver
Are there any references to your old server name in your new server's
ar.cfg file? Perhaps the Server-Name or IP-Name tags? That's the first
place I'd look.
Chad Hall
(501) 342-2650
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beh
This may be a dumb question, but.
Can you use the qualification of != $NULL$ on a diary field? I want
to have an active link fire if there are any previous entries in a diary
field, but it doesn't seem to be working.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Co
Shawn,
There's been many threads over and over about Remedy's competitors, not just
recently, but for ever since Remedy's inception. My take on this subject is
that there will always be competitors to Remedy ARS and BMC in general, and in
my opinion, that's just a natural and inherent benefit/r
Dear List,
Can any one put some thoughts on this.
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Tuesday, October 23, 2007 9:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error-- urge
We have discovered this issue also and can provide some detail. When
the admin makes changes to a form or workflow, the user will not see the
changes if they open the form from an artask shortcut or by drilling
down into a table field to open the form. If the user opens the form
via File-Open or
No, he's not using a preference server.
The computer he got was one that was used awhile back by a different
user as well. I'm wondering if I just change his home directory, then go
back in and reset his settings, if it will fix everything.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader C
When I clicked on the button that fired the open window active link in
the User Tool nothing happened (I have not checked the workflow logs
yet). At least when I clicked on the button in the Mid Tier, it gave me
an error message.
I'm going to get it all set up again and then email you back.
Tha
UNCLASSIFIED
Does the user have a Preference form?
If the user logs onto another workstation, are the results the same?
If you log on to the user's workstation, are the results the same?
This will help you determine whether Windows or Remedy is misbehaving.
Sandra Hennigan
OSD Enterprise Remedy
We moved our AR Server (7.0.1 ) from a Unix based server to Windows 2003
server. We slightly changed the name of the app server and all is well
EXCEPT for the attachment that goes out with a "Notify" filter.
I have a normal Notify filter that emails the customer. I checked "AR
Task" under shortc
Manjari,
We have a custom built app for our help desk. We have a table like what
Mike White described. What happens is folks enter a word or phrase in a
description field and trigger an Active Link by pressing the enter key.
The workflow retrieves matching records from a lookup description fiel
All,
I have workflow on one of my remedy forms that, whenever a ticket is
created, upon submit, it will close the window and open a new window
searching for 'Request ID' = $LASTID$ to open the ticket the user just
created in a modify window.
I have one user, however, that the tickets only
Good morning folks,
This isn't a question to get help per se, but rather just to start a
discussion. I recently started using Office 2007 at work and started
looking at one of the new applications - Infopath. It is a form
development tool that you can use to connect to databases, web services,
e
Simon,
Here is how I did it here.
Make a backup of these two files on your mid tier server.
C:\Program Files\AR System\Mid-Tier\WEB-INF\classes\
LocalizedMessages.properties
C:\Program Files\AR
System\Mid-Tier\WEB-INF\classes\LocalizedMessages_en.properties
Open these two files in a
Hello Listers,
We are in process of defining a rule where by we will be dynamically
calculating a value for each row in a table field and setting it there for
display only. After that we want the color of each row to be according to
this value.
The problem we are facing is that while the calculati
You can add a separate form/table to store the various combinations of
category and problem description and another for category and resolution.
You could load it via .csv from an export of your data, possibly refined
via MS Excel pivot table & a little massaging. After this, build a simple
searc
Hello List,
I have been given a task to automate the problem description and
resolution field so that once the category is selected, these fields
should come up with selection choices. My dilemma is, these fields right
now is a text field. How can I convert this into a selection field
without c
AVISO. Se receber um e-mail por engano, agradecemos devolucao e aviso ao
remetente ou para [EMAIL PROTECTED] e a sua eliminacao sem reproducao. A
mensagem e eventuais anexos so susceptiveis de conter informacao sujeita a
sigilo profissional, ao regime legal de protecao de dados pessoais, d
I'll add two things:
Hike up to the top of the Chief using the trail at Shannon falls. Tough
though not technical - all day though. The Chief itself is excellent
granite and has routes from "easiest" to insanely difficult. Consult a
proper guide book if you intend to climb. Visit the Squamish
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